Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

Rating:

5.0

very nice and helpful staff

Rating:

4.0

Too many price increases though and no discount for multiple rentals

Rating:

4.0

Storage unit held quite a bit for a 5x7 unit. Couple down sides were that it was upstairs and the site isn’t 24 hrs. Other than that it was good.

Rating:

5.0

Everything was easy, also used U-Haul for packing supplies and a truck rental during this time. Everything went well and I was pleased with the entire experience.

Rating:

5.0

These guys have the system down cold. The check out process was quick and easy. Got paperwork and hooked up trailer in less than 15 minutes start to finish. Dropping trailer off was even easier. An employee met me as soon as I pulled in. He showed me where to drop it off and then unhooked me and I was on my way in less than 5 min. Great place to rent a U haul trailer.

Rating:

5.0

I have used them before and they are always very friendly and helpful, and I will always recommend them to friends.

Rating:

5.0

We have always had great experiences with U Haul and would recommend to everyone!

Rating:

5.0

Nothing everything was fine!

Rating:

5.0

The Antioch location has always been a good location with helpful staff.

Rating:

5.0

Friendly and helpful staff!

Rating:

4.0

Both pick up and drop off went smooth. Equipment was ready upon arrival. Staff was courteous and friendly.

Rating:

5.0

Very happy with the service provided. Would recommend and use again in the future. FIVE STARS!

Rating:

5.0

Trailer was ready and hooked up for me when I picked it up as well as unhooked and put away when I returned. It was an effortless process for me except for the middle part which they had no part of. I would Highly recommend Antioch U Haul. Thanks guys

Rating:

5.0

Excellent service and overall experience

Rating:

5.0

I forgot the name of the guy who met me outside when I was picking up, but he was awesome. Picking up and dropping off were as easy as they can be.

Rating:

5.0

Addison was very helpful. I believe he may have been the only employee on duty 4-25-25. He was waiting on everyone. He was quick, helpful & a pleasure to work with. This location is lucky to have him in their employ.

Rating:

3.0

The moving truck had the engine light on I drove about one hour an1/2 and I was worried something happened in the road.

Rating:

5.0

Love coming to this place. Never had an issue here. Always helpful!

Rating:

3.0

We aren't happy with the entry door we have to climb stairs ......not good for old ladies like us

Rating:

5.0

Truck was there on time and check in was flawless.

Rating:

3.0

Not surprised! however, your pricing is very unannounced! You tell your customers pricing is $19.95 + fuel used and 0.49 cent's a mile, which I was okay with. However, what you don't tell your customers is that if you don't drive more than 100 miles it is 0.99 cents a mile and for that dark and lack of communication with your customers I ABSOLUTELY WILL NOT RECOMMEND UHALL TO ANYONE!!!

Rating:

5.0

Make sure the door seals are good, I had to sit and listen to wind coming into the cab for the entire drive and was incredibly annoying

Rating:

5.0

I'm very satisfied. There's nothing that needs improvement.

Rating:

5.0

Everything was perfect and i will rent again from them

Rating:

5.0

Very good staff…!!

Rating:

5.0

Everything was great, don't change a thing.

Rating:

5.0

They did a great job!! I've had hitches put on my cars be4 and these guys did it fast!! Thanks.

Rating:

5.0

Great experience

Rating:

5.0

Love it! In and out quick. Easy does it!

Rating:

4.0

Please review mileage--I was overcharged and nobody would help me.

Rating:

5.0

Respectful, thorough, professional, helpful.

Rating:

5.0

Used this location multiple times and never had issues. Great choices for storage sizes are available and convenient hours for easy access.

Rating:

5.0

Great service very helpful and knowledgeable personnel

Rating:

4.0

Would have been nice if they scraped off all the ice chunks that was on the trailer especially since I had to tow a car

Rating:

5.0

Doug was great and very helpful. Great customer service!

Rating:

5.0

Steve was the man that helped me. He was quick and professional. He was all by himself working that day, but he was working as hard as possible to check customers in and out. Because of that, my wait for help was a little long, but a reasonable time given the circumstances. But really would be great to give the guy some help!

Rating:

4.0

See my comments above. I was fine because of the extra mileage that U-Haul added to my trip.

Rating:

5.0

Very easy pick up and drop off. Equipment worked as it should. Definitely recommend

Rating:

5.0

Keep up the great service and work! Used the app and the gentleman on site was very helpful when I had questions.

Rating:

5.0

U-Haul is THE BEST!! Better than expected…nothing out of place …nothing broken…THANK YOU! Use them for an easy move!!!

Rating:

5.0

Every person I worked with was very helpful and understanding of my situation. 10/10 in every category.

Rating:

5.0

Good driver and worker.

Rating:

5.0

This is the second time we've rented from this location and the folks behind the counter could not be nicer. We will be back for all future needs!

Rating:

5.0

Very efficient. Very friendly staff. Great location.

Rating:

5.0

Totally hassle-free and friendly, helpful service!!

Rating:

4.0

The side mirrors didn't move

Rating:

5.0

Quick and easy the guys were Thank you

Rating:

5.0

Perfect

Rating:

5.0

Great service! Quick and easy. Thank you.

Rating:

5.0

I can’t think of anything very professional personnel and very well done

Rating:

3.0

Easy going, but wrong pickup location, didn't give me a drop off location and then charged an extra $8 when I found a local place at destination

Rating:

5.0

Easy place!

Rating:

2.0

The truck that I was giving had some serious mechanical issues, I was in a hurry as it was and did not have the time to turn around and wait for another truck, and that’s if they had another available. They need to fully inspect the trucks and make sure they’re safe before handing them off. The transmission was absolutely going out in the truck I was given, not to mention the brakes hardly worked. Not ok. Please for next time make sure the truck is in good driving order before allowing it to go on the road.

Rating:

5.0

The morning guys who helped me get what I needed are amazing.

Rating:

5.0

Easy check in and out. Total was no more than expected.

Rating:

2.0

First my code wouldn't go through then when it finally did the sliding door by the dock didn't open so we had to use the actual door which because of the bump at the door caused my boxes to fall off the cart.. pretty sure it broke some of my glasses in it

Rating:

5.0

Full tanks of fuel

Rating:

5.0

great, quick, friendly service.

Rating:

5.0

Your team presented themselves professionally, the equipment was in great shape and I was in and out quickly. I will be back for the same rental next week!

Rating:

5.0

The staff was professional and helpful. The van was clean, the equipment in good condition, and I expect to be renting from this location again.

Rating:

5.0

Staff excellent.

Rating:

5.0

The customer service guy at the desk was amazing!! He made my rental so smooth. I am a U-Haul customer before and forever in Antioch IL! I’ve never seen him before at that location. Excellent choice.

Rating:

4.0

Nobody available at original pick up location. Nobody home, nobody answered the phone.

Rating:

5.0

Great and helpful people. Love them

Rating:

5.0

Both employees were so kind and helpful! They made my stressful day so much better and easier.

Rating:

5.0

Overall a good experience for storing at a good price. I do have some business expansion ideas. Email or text if you want to discuss.

Rating:

5.0

The staff is great and facility clean.

Rating:

5.0

Facility is super clean, staff is friendly and very helpful in answering questions!

Rating:

3.0

It would have been a better experience if the person at the front desk was more helpful. As it was my first time renting a storage unit anywhere, I wasn’t sure how to come about accessing my unit. It took a good solid 20 minutes and two different doors to finally find my rental unit. Then, once found, the alarm kept being triggered due to me not realizing you had to disarm the unit before accessing it. If the person at the front desk was more helping in explaining what to do and where to go, it would’ve been a lot smoother experience and a better rated one.

Rating:

5.0

Vito and his team are great!

Rating:

5.0

Everyone at that location was friendly and helpful.

Rating:

2.0

Found out the day before my move that uhaul did not have the 26ft truck at the Nile’s location where I made my reservation. Then they tell me they don’t even have a 20ft truck at that location. I had to drive into Chicago morning of my move to get truck. Then the rep tells me they will reserve a 12x6 trailer for me to get me same space as 26ft truck but the trailer is in Evanston. I paid for moving help through uhaul and had to send them home after they filled the truck so I could then go get the trailer. Then I had no help for the trailer and there is no ramp so I wasn’t able to even fill it with the items I needed to take. Just all around a terrible experience except for the gentleman that helped check in to access my unit in Antioch Illinois. Ill never use uhaul again. oh this was all after I drove to Morton grove store 2 weeks prior to my move to schedule everything in person and they turned me away saying it was easier online. I asked if there is nothing that can be done with my bill and was told “we got you the trailer for just 17 dollars when it’s 200 to rent “. Oh and then I have a 20 ft truck with a 12 ft trailer and was expected to just find a gas station that I could fill the gas tank? Cost me another 98 dollars and drop off. Yall are the absolute worst.

Rating:

5.0

Also has the nicest bathroom I’ve seen at a uhaul.

Rating:

5.0

They were super friendly and helpful!

Rating:

5.0

Truck was in much better shape than the last one. Updated trucks would be nice. Back up cam. Phone connectivity. Auto lights

Rating:

5.0

Great staff willing to work with you highly recommended

Rating:

5.0

All the staff were friendly and helpful!

Rating:

1.0

I somehow got a free month of Storage I never used and got some crazy stupid bill I never asked for. I’d Never recommend this store to anyone.

Rating:

2.0

I started with U-Haul. I needed to add another key card. I went at least 6 times to do so and the staff was NEVER able to get me another key card, stating that either the machine was broken or that they did not know how. So I was given a code (which I did not prefer). Then at the end of the lease, I paid for my last month, and I came in to say that I was ending my relationship with U-Haul. If I ended today, would I still be able to get in for the last 30 days of the lease that I paid to get my stuff out. I was told yes, so I terminated that day, intending that I have my paid period to get my stuff out at my leisure. 30 minutes later when I tried to get in, I was locked out and had to get help to get in to get my stuff. Inconvenient for me and incompetent on the part of the U-Haul staff

Rating:

5.0

Easy and convenient place to access and store my daughter’s things short term.

Rating:

5.0

attendant was very good

Rating:

1.0

I'll never rent another storage unit from you again. You charged me 195 dollars for 2 f@cking days

Rating:

2.0

I have had numerous issues from a trailer hitch & wiring and uhaul denting up my car, my wiring has never been the same to they "accidentally canceled my account while I was storing my items in a locker there and paid on time and was paid up, they also charged me for gas in a truck I borrowed after I put gas in it. We got locked inside the building 2 times which was crazy it was waaaay b4 closing hours. So I canceled my account with the Antioch uhaul and asked for a prorated return of money as I left my unit 2 weeks early.. I've called left messages and no return call. So no I'd never recommend Antioch uhaul. My wiring on My car is still not working Vito says it was my car, which I call bull crap bcuz I had zero issues until the day they installed my hitch & I picked it up day one.

Rating:

1.0

Your staff was extremely rude and unhelpful I'd never use your site ever again

Rating:

3.0

Customer service needs work. Friendliness goes a long way.

Rating:

5.0

Got what we needed and easy to access!

Rating:

2.0

Roof leaks. And I am concerned about my property there.

Rating:

1.0

Unit was canceled and had to go further away

Rating:

4.0

Great place

Rating:

5.0

Great people very helpful and fast.

Rating:

5.0

Yesterday I used Uhaul’s Chicago Best Movers, LLC and they were excellent. They kept me informed as to their exact time of arrival, they were very careful with all of my boxes / furniture / dishes. They were hard workers and did a great job for me. Highly recommend them for your next move. Diane P, Antioch IL

Rating:

5.0

They are very curtious and I had a problem and they were very helpful in fixing my problem

Rating:

1.0

Buyer beware! U-Haul will let you make a reservation online and let you think that you have a storage space the size you asked for on the day you asked for it, when in reality they don’t have it available for you. I showed up on the day I was moving all of my furniture out of my house thinking I had a big storage unit to put it all in. When I arrived to get my unit I was told they only had small ones available. Small ones that wouldn’t hold all of my furniture. I ended up having y rent two small units from uhaul and another small unit from another place to stuff my furniture into. I contacted the manager as I was told to do and he just told me that I would be paying the same amount for two small units, not caring that my stuff wouldn’t fit into them. I will never rent from Uhaul again.

Rating:

3.0

My rental unit reservation was given away to another customer. I called and confirmed my reservation with this location and they said that I was set and just to come in when I could to get the number. Yesterday I came in to move items in and the unit was gone. Luckily, the rep there stated that he had 3 units that equaled my original size and that all 3 units would only cost what the 1 unit was originally going to cost.

Rating:

3.0

The only issue we had was every time we accessed our locker 1923 the alarm went off VERY LOUDLY so it took time to go to front desk where I was told it was the alarm for 1925. He verified access was granted but had no explanation as to why alarm was going off. He told us alarm would turn off, which it did, but it was extremely loud and inconvenient.

Rating:

5.0

Vito, Steve, and the other representatives were knowledgeable and very professional. I will use this location again if I ever have a need for extra storage.

Rating:

5.0

Yes there is one thing that could be done when the lights turn on when it is hot a certain temperature that fans turn on the same time the lights turn on to circulate the air and ventilate the hot air out because it was extremely hot taking the rest of our storage units out in February it was very miserable when we put everything in in the summertime that should be looked at and they should come some kind of an elevator or a ramp to help the poor people with these storage units that would be well well deserved other than that everybody was kind and thoughtful and thank you very much from Patricia Cockrell

Rating:

5.0

The service provided demonstrates this particular facility’s commitment to excellence and service.

Rating:

5.0

They were always very polite and helpful I liked that it was inside and will let you could get in a different times. It was just a very nice storage unit

Rating:

5.0

Thank you for the outstanding customer service.

Rating:

5.0

Arnold and Christian were both very informative and helpful 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Rating:

5.0

My camper has been stored there for years and only vandalized once !

Rating:

5.0

The staff here is so friendly and accomodating!

Rating:

5.0

Friendly, helpful, convenient.

Rating:

5.0

Thank you always being so helpful.

Rating:

3.0

Next time, I would not get a second floor unit. It has no elevator or any cart to help move stuff. Plus, I would never get a unit in the middle of the walkway either.. too much to walk plus one has to deal with the steps.. should be the cheapest unit!

Rating:

5.0

Any questions I had were quickly answered by Arnold or the rest of the staff. Move in was easy and the facility is very clean.

Rating:

5.0

Arnold has a great customer focus and has always been very helpful for the time we have used this storage facility

Rating:

5.0

Arnold is always friendly and helpful! This is my 3rd unit here

Rating:

5.0

Arnold the manager was very helpful in changing my previous truck appointment to better accommodate my moving plans. Gave me a great deal on the truck and storage unit. Gentleman working the counter Sunday morning was very helpful, led us to our unit and recommended the easiest loading locations.

Rating:

5.0

Thank you for making the process easy. The man at the register who helped us check in was extremely helpful and friendly.

Rating:

5.0

Great facility for what we needed. we moved our RV to the Uhaul facility in Grayslake as it was closer to home, covered, and had access to power. A bonus was the gate for a sense of added security. Thanks to Arnold and the team for everything, would definitely come back if the situation arises.

Rating:

5.0

They were well about average. I would use them again.

Rating:

3.0

Second floor was a b@@@. Trying to get anything moved in when sliders closed at 7pm was a pain in the a@@. Looks like the 2nd floor wasn’t mopped in a month.

Rating:

1.0

My account went delinquent over 2 years ago and I had to forfeit the unit which was unfortunate but oh well. They told me it was going to auction February of 2020 And that it was too late to pay it off.. Then 6 months later they get ahold of me telling me that I had another 6 months of rent plus delinquent fees racked up and that the unit was not sold. I told them I wasn't gonna pay over a $1000 to just send it to auction. Here we are August of 2021 they just told me they sold it for a $140 that I have to pay the difference between that and $2800. They lied to get my bill up so they could rake me over the coals when I was clearly not in a good financial situation.

Rating:

3.0

I was ready to give this facility better ratings but when I needed to access my locker I found it was locked, with a tag claiming I had not paid my monthly fee. However, I was able to provide the payment receipts to show I was in good standing once the store opened and should not have been locked out. Unfortunately this situation came as I was trying to move my son to his new residence in preparation for college, and we were delayed several hours in loading our U-Haul rental and getting on the road.

Rating:

4.0

Advanced Notification should have been made if the reserved unit (10x10, split level thats temperature controlled) was not available. That was what I had reserved. Instead I have 2x 5x10 units that are not temperature controlled and only upstairs upstairs. I went in to get an additional lock and waited for over 20 minutes and didn’t see anyone inside or someway to ring for help. Another associate should have been there vs having one person on duty on a Saturday morning which is probably a very busy day for this location. I left and came back like 30 minutes later. Service was redeemed with the second / final guy who finally helped me with the missing lock and then with the truck return.

Rating:

5.0

Staff was great!

Rating:

5.0

Arnold is a great asset!

Rating:

5.0

Very pleasant to work with and facility was very clean.

Rating:

5.0

Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.

Rating:

5.0

Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.

Rating:

1.0

The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.

Rating:

1.0

This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn’t handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I’m still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it’s not the employees fault, hire more workers!!!!!

Rating:

5.0

Place is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.

Rating:

5.0

Everyone was extremely friendly and helpful. Thank you :)

Rating:

5.0

This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and Randy

Rating:

5.0

General Manager Arnold is so helpful! Second time renting a vehicle too!

Rating:

5.0

This Uhaul storage site was great from the first day to the last. The manager, Arnold, runs a first class operation. He was always accommodating to my needs. Overall, a very positive experience.

Rating:

5.0

Used truck rental four other times and storage twice. Always clean and friendly prrsonel

Rating:

5.0

Great staff. Don’t change a thing.

Rating:

5.0

Arnold Clark was so helpful and made storing all of my belongings from college stress free! I would 100% recommend this place and ask for Arnold if you have any questions - he is extremely helpful and knowledgeable!

Rating:

5.0

Arnold is a very good manager. Keeps things moving, and surely knows his store. Very personable, and treats his customers with respect. Much thanks to Arnold for helping us during this hectic time!

Rating:

5.0

Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.

Rating:

5.0

Arnold and everyone at the facility was very friendly and helpful any time I needed it! Thank you!

Rating:

5.0

I talked to two at three different people and they were all friendly and helpful. A majority of my questions and communication was with Arnold.... he is awesome! Very helpful, flexible, and knowledgeable. Thank you!

Rating:

5.0

Arnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!

Rating:

5.0

very happy with the Antioch location they worked with us on all issues and helped us out tremendously.The other location in Lake Villa Rt 59 they totally FAILED did Not have our truck we reserved

Rating:

5.0

Staff very friendly and helpful from start to finish!! Thank you

Rating:

5.0

Very helpful and accommodating

Rating:

5.0

Steven was patient and helpful. Thank you great service

Rating:

5.0

super clean, friendly staff, great pricing!!

Rating:

5.0

Your representative Arnold Clark was very knowable and patient he walked me through the facility twice he definitely gets my vote for employee of the month award

Rating:

5.0

Took there time to showed me around.

Rating:

5.0

I rented 2 trucks and 2 units at this location, and my experience was always good. Would definitely reccomend and use again in the future. Arnold the general manager is very friendly and helpful.

Rating:

5.0

Arnold the Manager did everything in a very professional matter

Rating:

5.0

The service was excellent the general manager and all personnel were professional and helpful

Rating:

5.0

the truck I had the sterring needs to be checked

Rating:

5.0

Arnold and his team were very helpful and courteous.

Rating:

5.0

I would definitely rent there again. I was using this for short term storage. Great, friendly staff.

Rating:

5.0

Access to place 24/7 to who ever pays what ever price payed should be allowed! Alarm gets very annoying when you do sign in and it still goes off.

Rating:

5.0

The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

Rating:

5.0

Good Experience, no issues

Rating:

3.0

The staff at this facility were very nice and helpful, but the communication between people was lacking. It took a minimum of 4 phonecalls/emails and 2 personal visits to end my contract.

Rating:

5.0

Grant, U-Haul Rep, 10 minutes before closing treats me like the first client of the day. Professional, thorough, detailed review of access, location, and unit security. Spotless building/storage unit.

Rating:

4.0

I may rent a unit for my business this summer. Thank you, your service was great.

Rating:

5.0

All the staff there were great! Arnold the GM really knows his stuff! Will definitely recommend this location!

Rating:

5.0

Very helpful

Rating:

5.0

nice and secure facility. Clean too.

Rating:

5.0

Patient and professional

Rating:

5.0

Thanks!

Rating:

5.0

For the time used it was a well maintained facility and I would use this location again.

Rating:

5.0

Always clean very well maintained the staff was always willing to help very understanding definitely will go back if ever need a storage unit again

Rating:

5.0

Indoor storage was just what I needed. Very close location for me.

Rating:

5.0

Moving is a difficult life change at the minimum, but U-Haul Storage in Antioch, IL made the experience seamless and easy. They were helpful, flexible and very personable:)

Rating:

5.0

The facility was clean and secure

Rating:

4.0

Thank God for the guys at the Channel Lakes U-Haul in Antioch Illinois ! They were Awesome as whoever answers the phone after hours messed everything up!! I mean everything!