Customer Reviews for U-Haul Moving & Storage of Chantilly II

Rating:

5.0

Excellent customer service

Rating:

5.0

Everything about the U-Haul/U-Box experience was perfect. I had no issues at all for my move from Virginia to Arizona.

Rating:

5.0

The staff at the Chantilly location are very knowledgeable and helpful, and you can tell they’re working hard all day. They made the whole process very easy which was very appreciated.

Rating:

5.0

The delivery location in Sun Lakes had a lot of dangerous traffic, new trucks arriving, fork lift operators, customer drivers all in the same area where I unloaded and it felt a bit dangerous. Unlike the VA location where the box was placed in a secure area with no traffic.

Rating:

1.0

I feel we need a refund you changed Way too much money overcharged us didn't refined it and then after you swore you and I was scheduled for pickup the very next day cuz you knew my HOA was not allowing them to be there.you never showed when we called You refused every time we called. I was hung up on so I got it. $100 fine per box everyday. You're here and not picked up that so 5 days $500 per box. I feel like you need a refund My attorney is thinking about a small county court if you guys don't do something to make it fair

Rating:

3.0

Everything that had to deal with staff was great for me. But the facility was messy and there were no carts available because they were covered with unattended stuff. The alarm kept going off also. The return bay was covered in mud. Other then that it was average.

Rating:

5.0

Too much flexibility on the destination delivery (4 day window). Fortunately, the delivery location was responsive and able to accommodate.

Rating:

4.0

Everything was good but you guys need to refund me the last payment you took from my account, I have already moved out and have provided you information about my move out, yet you went an took my money again, please refund it asap, it was in the account for another payment. Thank

Rating:

5.0

Very good

Rating:

5.0

Everyone was very helpful and I was able to get everything done very easily.

Rating:

3.0

The first representative was having trouble with the computer downloading information for me to sign. It took him and the assistant manager to get that done.

Rating:

5.0

My only complaint is that there is no lost and found. I somehow lost two small glass doors (13") to a very expensive antique. It was my own fault but I wish someone could have contacted me had they found them.They would have been securely wrapped and obviously not garbage! Otherwise great service.

Rating:

4.0

Can't think of any improvements.

Rating:

3.0

better communication between movinghelp.com and uhaul

Rating:

5.0

Good customer service. Quick

Rating:

5.0

Great service...loved the flexibility of Ubox.

Rating:

5.0

Very good. Would choose for storage every time.

Rating:

5.0

Great service and communications. The U Box worked great. Everything arrived in perfect condition.

Rating:

5.0

Had a good experience at this U-Haul storage facility.

Rating:

5.0

Excellent Service

Rating:

5.0

Once again, Tyler Waltman shines through! I needed yet another truck rental and was given the best options to choose from. So nice to be able to move through the process without having to worry about second guessing myself. I hope U-Haul has more employees like Tyler. I am glad we chose Chantilly U-Haul!

Rating:

5.0

Everyone and everything on the Virginia end of the transaction was WONDERFUL! The Georgia end could use some extra training. They thought they were delivering an empty box to my son, and wondered why it was so heavy, then the texts I received for delivery were inaccurate (deliver between 12pm and 12pm?). They also thought they were picking up the empty the same day they were delivering the full box. The phone connection was very staticky, although that is probably the phone service, not the people in Georgia. Once we were able to communicate clearly, the rest of the transaction went very smoothly. Thank you!

Rating:

5.0

All good

Rating:

5.0

Nothing was the most economical way to transport my household goods. Load at your own speed, then it’s picked up and transported to a secure warehouse in the state where you are moving! When you at your new residence you have them deliver your boxes and you move into your new residence and arrange with U-Haul to pick the boxes up!!! That easy!!

Rating:

5.0

The storage facility is awesome

Rating:

5.0

Everything went smoothly and on time. Everyone I spoke with and met was polite and helpful! I would definitely recommend UHAUL to everyone.

Rating:

2.0

Locking mechanisms were bent and would not open. Some items broken or damaged. Received numerous attempts to retrieve storage rental funds, many notices with no response to my inquiries for containers after they were emptied and picked up.

Rating:

5.0

I would highly recommend this UHaul facility. Johnny and his team are very responsive and accommodating!

Rating:

5.0

I had a great experience. The container was delivered to my house exactly when promised. It reached the destination U-Haul a few days early and was delivered and removed from the destination house on-time. I highly recommend the U-Box.

Rating:

5.0

Overall the location appears is open and clean. The Assistant Manager was very friendly and help. However the other staff members are very rude and lack professional customer service. Hearing staff make comments like "OMG too many customer." "When can I get a break." "These customer get on my nerves." This is unacceptable in so many ways.. Additionally, this Fort Lauderdale does not have enough of the proper trained staff to operate a folk-lift. I arrived to the Fort Lauderdale Saturday to unload the U-Box. I was told to come back Sunday. I called the U-Haul customer service number and the representative hung up on me. Overall I would not recommend using U-Haul to any other parent I know moving their child to college.

Rating:

5.0

When initially trying to create my reservation, it automatically added a month of a storage rather than just keeping them in the U-Boxes. I got the confusion cleared up by talking with someone, but it would have been helpful to make it nice and clear that you don't need to buy a separate storage unit space to keep stuff stored in the U-Boxes at the U-Haul site. Other than that, the whole process was super smooth, and the U-Haul reps always answered so quick and were very friendly (and they were all American. I really, really appreciated that).

Rating:

5.0

This was a pleasant experience and I have already recommended U-Haul U-Box shipping to friends. The container arrived at its destination earlier than guaranteed. The container arrived at the shipping address with 12 rather than 24 blankets as indicated in the contract. Once we realized the omission, U-Haul delivered the remaining blankets to us; we needed every one.

Rating:

5.0

The self truck return is annoying, especially if your phone dies.

Rating:

5.0

Easy and accessible. Just what I needed.

Rating:

5.0

My Uhaul Box experience was incredible! Ordering the box was quick and easy, the service was wonderful - they were so on top of communications and scheduling drop-offs and pickups that I didn't have to think about it. The drivers were very nice, and the whole thing was fairly inexpensive compared to other similar options! Overall highly recommend! Such a stress-free way to move!

Rating:

3.0

The drop off and pick up at the beginning of the rental went without a hitch. The delivery to the new address did as well. When scheduling pick up is when things went a bit off. I was told by the delivery agent that the rental month begins on the date they drop off to the new location, that was not true. I communicated when I wanted it picked up to avoid a monthly rent and the website wouldn't show the date that I had chosen. When I called in they verified and worked hard to get the verification to me. The pick up was done on time but there was no confirmation the day before or the day of the pick up. The customer service agents that I have spoken with are all wonderful but it seems the delivery team and the technology is lacking.

Rating:

5.0

It was a great experience to use the U-Haul U-Box for yhe first time. The friendly staff and the prompt timing made it easier and perfect.

Rating:

5.0

The manager and staff worked hard to get me back on track after a rental didn’t come back as expected. They got me fixed, quickly setup a storage area, and back on the road. Great teamwork!

Rating:

5.0

Workers assisted me and even walked with me and physically showed me where to go which is very helpful

Rating:

1.0

i have never had such a poor experience, that is still ongoing, as working with UHaul. First, our reservation, after being reserved for 3 weeks, was canceled with NO communication. They called us one time, towards the very end of their business day, and then canceled our appointment that we had scheduled 3 weeks prior. We called back, and could not get anyone to call us back, after days of playing phone tag. we were told a manager would call us at least 4x, with not one call back. Then, UHaul decided to drop off the storage unit without confirming if we were even there at the location. After we were done, we called right away for pick up, and AGAIN, nobody picked up the unit, even though it was scheduled over the phone with TWO different managers. During that week, we were called multiple times a day to "schedule a pick up" that was already scheduled. We still have had ZERO managers call us back, and after our cancellation, we were out about $500 between movers and booking the elevator. Also, even though our unit was not dropped off, we were still charged a drop off, even though we had no unit and it was not dropped off till days later. Terrible experience overall.

Rating:

5.0

I can’t thank the personnel enough, very friendly and experienced.

Rating:

5.0

Jonnie Necessary is an exceptionally great General Manager.

Rating:

5.0

It took us 5 hrs to pack the truck, it took an hour to transfer to storage. U-Haul employees in passing will stop and make sure you are ok. Thank you U-Haul for having a group of great people working for you.

Rating:

5.0

After several decades of working with UHaul, I had my first negative experience at your Herndon facility. Maria and Johnny changed that negative experience into a completely exceptional one. I cannot express how grateful I am for them and how well they represent UHaul. They are the epitome of exceptional customer support and they represent the reason that businesses succeed for generations - because they truly care about serving the customer and helping people. They didn’t cause the situation but they surely embraced it and found a way to resolve it. Please commend them for their exceptional performance. They set the standard for customer service and professionalism and should be highly regarded for their attitude and performance.

Rating:

5.0

The only complaint I had is that my boyfriend had to call to confirm that we could get into MY U-Haul pod after I had called to confirm I would have access on March 26th, per my online account saying so and receiving notifications about having access and I was told I had to give 24 hour notice before I could come, no other explanation. I explained to the man I spoke to that online it says I can access the pod, and I was told that was incorrect. I accepted the situation and scheduled to come in on March 27th. My boyfriend who had just used this same service in November, then decided to call on my behalf without even telling me he would, and he was told nothing of the 24 hour wait time and was told he could have access on March 26th with no issues. Don't know where the disconnect is but that was frustrating given that I was being told the opposite on my online account.

Rating:

5.0

H

Rating:

5.0

Extra credit for the nice helpful man working on the office help desk.

Rating:

5.0

All staffs are really nice & professional specially the manager!!! I HIGHLY recommend this location

Rating:

5.0

The U-Haul Moving & Storage Of Chantilly facility was clean and a great value.

Rating:

5.0

Very happy with the service

Rating:

5.0

The staff were great and helpful. Fast and convenient service. Thank you, U-Haul!!!

Rating:

5.0

I always had great customer support and the staff helped be above and beyond.

Rating:

5.0

Awesome unit

Rating:

3.0

My ubox was stored in this location, and was delivered on Noc 29th. The empty box was also picked up. But I am being still charged for the box storage for the month of December. Can you kindly refund and correct the system? Thanks.

Rating:

5.0

Only thing is to make sure the storage facility were box is moved to the facility let's the customer know on top of security lock customer puts on door they. Let customer know there are bolts screwed on for extra security and will need to have a wrench cause I went to empty my box out but didn't know I needed a wrench but the uhaul facility was good to take screws out for me othere then that all was great

Rating:

4.0

The office was overwhelmed when I checked in and needed more staff - I felt for them and they did their best. When there was missed communication on our move out all I had to do was call and it was resolved extremely quickly.

Rating:

5.0

This is a good clean center! Good people. No complaints

Rating:

5.0

The staff at this location are always so polite and helpful!!!

Rating:

4.0

Your app is confusing as you say go on it to change things but it’s not clear why or how to do it. and at one point I got a text the box arrived but it hadn’t. My moving help on the arrival end was excellent Move by Que, and your customer service on the phone was helpful.

Rating:

5.0

We worked with Shawnie for our u-boxes. She was great! Always friendly and professional! I would use her again and recommend her.

Rating:

5.0

Completely satisfied with the experience.

Rating:

5.0

U-Haul girls ROCKED!! They communicated all along the way and were very accommodating and willing to adjust times/days if necessary. They are efficient, quick and always friendly! I have used this service to move before and it is always the same. I am especially impressed that the rental units are delivered and picked up by women. I believe that is why they are so good and kind with your stuff!! I highly recommend!!!! And the price is reasonable too!

Rating:

5.0

Everything was great, however one of the bags of padding that was provided was moldy. Other than that everything was great. The box arrived and was removed on time and with no difficulties. The driver was friendly and very skilled with the forklift. Overall a great experience.

Rating:

5.0

While there was a hiccup in the initial schedule delivery time, it was sorted out pretty quickly. I want to give a big kudos and job well done to Shawntie, our delivery driver. She was awesome and helped decide the right places to put our UBoxes with blocking the whole driveway.

Rating:

4.0

The change location drop off fees are too high even though the location is within 10 miles.

Rating:

2.0

UHaul and Moving Helpers totally messed up our load. Hour and 20 min late. The movers neglected to adequately secure the load and us protective blankets, stretch tape and rope as provided. Lots of damage to our load.

Rating:

5.0

Fantastic!

Rating:

5.0

Too many pads were supplied I would up using a small fraction and had to move the extra ones that took up space in my containers

Rating:

1.0

The elevator hardly worked. The access door was broken the whole time I had the storage unit. Most of the staff was lazy. This office needs to be investigated for quality or it should be closed down.

Rating:

1.0

Elevator was out of service I rented a large unit and they gave me 2 small units on the 2nd floor that I can’t access and no one would help since it was after hours on Sunday

Rating:

5.0

Very very good service. Darla was awesome!

Rating:

5.0

Everyone was super helpful, courteous, timely, and professional. A great experience!!!

Rating:

5.0

Excellent service

Rating:

5.0

Very pleased! Will recommend!

Rating:

1.0

During the online reservation of my service, it was showing on the website to contact the customer service number and reserve the u-box during the call to waive off 1-month rental charge. I did that and got a confirmation for free rental for one month. Inspite of that I was charged the first month rent. I called the customer service to talk about this and the representative said the transaction will be cancelled after returning the U-box. I still have not received that money back. This is a scam.

Rating:

5.0

Perfect communication. Even when I changed the delivery date it was changed flawlessly.

Rating:

2.0

The facility was not available after hours. I have lost $150 on movers cause when I arrived after hours I could not get in. The key lock didn’t work. I called uhaul and it didn’t solve the problem. Access after hours continued being a problem while my stuff was stored there

Rating:

5.0

One female staff member did not know her pricing and was not helpful in getting the right information. The supervisor had to step in. Everyone else was great.

Rating:

1.0

Constant turnover in upper management. Terrible communication. No resolution of ongoing issues related to my storage space. Over-priced. Theft. Excuses by staff constantly.

Rating:

2.0

Keylock whose keypad doesn’t work.

Rating:

3.0

Staff was friendly and there was no wait. Alarm kept going off and was unsettling while putting things in storage.

Rating:

5.0

Great job. Very professional staff.

Rating:

5.0

The service was great. Ryan and his team members were knowledgeable, professional and friendly.

Rating:

1.0

It was not delivered to my drop off location on time. I had to call 5 times to get my stuff.

Rating:

5.0

Nothing. You were perfect. Everything about the process was seamless and everyone I spoke to was helpful and professional. Every step was confirmed and happened on time.

Rating:

5.0

thank you all good - will use again if needed.

Rating:

5.0

Thanks for the smooth moving experience!

Rating:

5.0

Is was a pleasure working with Robert Lopez and the entire staff at the Chantilly location. Thank you Robert.

Rating:

5.0

Everyone was very kind and welcoming.

Rating:

5.0

Wonderful customer service!

Rating:

5.0

It was awesome

Rating:

5.0

Customer service was always friendly and I felt the woman who dropped off/picked up our containers from Virginia went above and beyond.

Rating:

5.0

EXCELLENT LOCATION, ALL of the staff and management were very helpful, professional, very friendly, always greeted everyone who walked in and at the counter. i will use and HIGHLY RECOMMEND this U-Haul location they are the best on the east coast.

Rating:

3.0

UBox personnel were not there when I returned the empty UBox. Other Uhaul personnel aided the drop off but could not check in and give a receipt. Have not received a receipt as of this date.

Rating:

5.0

One of the best facilities ever and bar none - the VERY best staff! I cannot say enough good things!

Rating:

5.0

The facilities were what I needed and rates are fair. I’m impressed with the staff the most; very efficient and helpful.

Rating:

1.0

The Largo, FL operator was great but this process was a COMPLETE DISASTER! My container was supposed to arrive on 10/3 (Guaranteed date) when it did not arrive and they date kept being incremented I called only to find out that no one knew what was going on. Every phone call was transferred to someone who hung up on me. Eventually I had to GET IN MY CAR AND DRIVE because no one at any of your facilities would pick up the phone. I drove to the Largo location associated with the number that kept hanging up on me only to be told that the box was at a different Largo location (the one with the helpful operator Terry). I drove again to THAT location asking for help where I was told that IT HAD NOT BEEN SHIPPED YET!! This after previously calling the Chantilly location and being told that it was shipped and that I needed to call Largo. So after FOUR HOURS on my Saturday of trying to find our belongings I am told they have not been shipped and that an associate had inventoried the box as empty and not full. After Terry finally took ownership of the issue my box arrived 13 days AFTER my guaranteed date. Further, I have been charged the FULL AMOUNT for this rental in spite of the fact that you did not deliver on the terms of your contract. I was literally about to report my belongings stolen until Terry took ownership of the issue and actually told me what was going on. Mistakes happen, that's not the issue here, the fact that I could not get a straight answer, was repeatedly transferred to phone numbers that hung up on me and the fact that I had to get in my car and drive to a location to find SOMEONE who could give me answers is a complete and utter failure. Many of our belongings had tremendous sentimental value to us and we trusted them with you, this entire process was extremely stressful. That said, the on-location operator and the delivery folks locally were great to work with. Also, our first U-Box arrived without incident, I was a repeat customer. Largo GM: Terry Lowery (727)536-7849

Rating:

5.0

Bath room need to be kept cleaned at all times. You have great staff members!

Rating:

3.0

I was hopeful this move would go smoothly without hitches and exorbitant fees but that was not the case. Up to the very last minute, I was charged even more. In fact, I find I need to make more calls today regarding more charges. I do not recommend using U-box until they can work out their customer relations.

Rating:

5.0

The drivers were very good and the help I received from the local offices was very professional and friendly.

Rating:

1.0

The worse manager &staff are vey rude

Rating:

4.0

I just need to say that the staff at this U-Haul location is one shining star for the company. I found them to be professional, responsive to questions and I’ll have a “get it done” attitude. Seven out of five stars! Good job guys! All of my experiences have been like that at this location for myself and other friends and relatives I have helped with moves when renting trucks or trailers. Thanks for a great customer experience. I don’t know if U-Haul corporate ever sees any of these… But perhaps your VP of operations should jump on a plane and go and look and see how this one runs. Most other U-Haul locations are terrible!

Rating:

5.0

Atención del personal muy buena,Todo fué espectacular. Gracias por su servicio.

Rating:

5.0

Thanks for your support!

Rating:

5.0

Ryan was a great Customer service Agent

Rating:

3.0

Sales rep was very rude and disrespectful.

Rating:

1.0

I made reservations for both a truck rental and for a storage unit earlier this week. When I artived, I was told my reservation had been camcelled and that I needed to pick it up by 11:30 AM. I arrived about 2:00. Problem is that no one conveyed that requirement to me. Luckily another renter had returned his truck early so I was able to get a truck. But it took 20± minutes to get that done. I took the truck and.packed it. When I arrived at.the storage facility, there was no info on the document I received at truck rental time. I assumed the info was somewhere on that doc but I hadn't checked it prior to then. Then I'm told no unit had been reserved in the system. 15 minutes later the guy hepling me (who was outstanding) hot me set up. So for making reservations days in advance, I was forced to spend over a half hour and plenty of angst/frustration getting what I expected to already be complete.

Rating:

5.0

Always a great experience!

Rating:

5.0

Excelente atención muy aamables

Rating:

5.0

Mi experiencia general de almacenamiento con U-Haul fue excelente suficiente espacio y el personal fue muy amable.

Rating:

5.0

All way around you guys did 100%

Rating:

5.0

I will note that I received the keys to my new storage unit yesterday, only to find that there is someone else’s lock on the unit. I have not yet gone back to the desk because the line was too long but today I hope to get it straightened out.

Rating:

5.0

Love this location!! Always great service!

Rating:

5.0

Excellent storage experience! and interaction with staff!

Rating:

5.0

very good customer service

Rating:

5.0

Professional and helpful!

Rating:

5.0

Muy buena la atención del personal.

Rating:

4.0

We just rented our units from you and we are sure that the service will be good. We hope that our time with UHaul goes well. Thank you so for all your help. Gary & Carol Walsh.

Rating:

4.0

Los felicito, su atención en todos los detalles fueron muy profesionales. Gracias 🙂

Rating:

5.0

Great storage facility. Very helpful staff.

Rating:

5.0

Everyone was very helpful. The facility was clean.

Rating:

5.0

Customer Service is outstanding at this facility!

Rating:

5.0

Except for 2 times not adding my unit to my account, rectified that by getting a credit but glad my lock wasn't cut and stuff sold.

Rating:

5.0

Great service, friendly staff. Very helpful

Rating:

5.0

The entire Chantilly office staff treats you like family and that keeps you coming back again and again. Plenty of inventory. I love the 24/7 access. Having access based on the renters personal schedule was the winner for me. The covered private garage access to load/unload during inclement weather was by far the best. Kudos to the Uhaul organization and the Chantilly Management and staff. Have a wonderful holiday season and stay safe. Lorita Nelson

Rating:

4.0

My only suggestion is to include lights within the storage units!

Rating:

5.0

The owner is really nice!

Rating:

5.0

A1

Rating:

5.0

The manager and staff went out of their way to help me when my equipment broke down. Overall I had an excellent experience with this location.

Rating:

5.0

First time user! Great experience, wish we had one closer to home!

Rating:

5.0

My experience was nothing but great. From the lady who helped me to the owner, thank you so much for being kind and super helpful.

Rating:

5.0

Beyond doubt its best. Also with truck rental plus storage at same place helped us a lot. Security system and facilities are excellent. Only thing is wish there is more than one car parking spot to download or upload.

Rating:

5.0

The sales person was very helpful.

Rating:

5.0

Satisfying experience.

Rating:

3.0

There were some systemic problems moving in. First, I couldn't find the unit and there were no instructions sent. Second, the system did not have me registered (I tried using the code as of yesterday it still lists me as "Pamela." When I tried to open it, the alarm went off. Third, no one tells you to bring scissors to cut the plastic lock, or cuts the lock before you arrive. Fortunately, the desk was very helpful in resolving all these problems so after 30 minutes I was able to move in.

Rating:

5.0

The uhaul employee was super helpful and made the move into the unit very easy!

Rating:

5.0

Access Hours AMAZING!!!! very convenient

Rating:

5.0

Ryan was extremely knowledgeable and the manager, Robert, addressed all my concerns.

Rating:

5.0

Mr. Lopez was very understanding and helpful by not charging us for an additional month of storage while waiting for our home to be available to move in.

Rating:

2.0

Poor customer service in the front desk they don't answer the phone and when they answer they will put you on hold for over hours

Rating:

5.0

AWESOME, great , exceptional, amazing, and any word like these are just NOT ENOUGH to describe these guys. I had some issues with my moving that made me have to extend my storage time but they are so flexible and made things so much better. very understanding and friendly staff. They understand that moving isnt easy and they do whatever they can to less-in the bs. Shout out to Gaby and Ryan!

Rating:

5.0

awesome facilities super clean staff are great and very helpful

Rating:

5.0

The service is excellent thanks

Rating:

5.0

Great facility with a great staff. If we are back in the area we will be using this facility again.

Rating:

5.0

Thank you!

Rating:

5.0

Mr. Lopez and his team were both knowledgeable and willing to make our storage experience a pleasant one. i will tell ANYONE considering storage/moving to call Mr. Lopez's team 1st.

Rating:

5.0

Only comment would be that most of the units were open and available but I was out in the far corner. Very inconvenient given the space but everything was nice and clean.

Rating:

5.0

I always feel that the staff fhere go the extra mile to be helpful. Really appreciate the good attitudes during stressful times!

Rating:

5.0

Great service, safe environment.

Rating:

5.0

Great employees! Thanks for all your help!

Rating:

5.0

I found the staff at CHANTILLY U-Haul to be extremely customer service orientated and very helpful!

Rating:

5.0

Excellent services by an Outstanding Uhaul company. Ryan was exceedingly helpful. I will always use and recommend Uhaul being the Bestest if All.

Rating:

5.0

Very friendly, helpful staff, clean facilities, would definitely come back!

Rating:

5.0

Staff is excellent

Rating:

5.0

The woman who helped me reserving my unit in-store was very helpful!

Rating:

5.0

It was an amazing experience.

Rating:

5.0

I was very pleased with my experience at U-Haul. Because of COVID-19 I had to move out of my dorm and go home across the country and I was able to get a storage unit within the hour and was assisted greatly at the actual location.

Rating:

5.0

The best service I have ever recieved. The whole staff. Thank you.

Rating:

5.0

Your staff was well informed, considerate, and gracious to us and we observed others were treated similarly. The facility was top notch, clean, well equipped. The rental trailer and rental unit super!

Rating:

1.0

I moved out on 8/15 and was told by the GM Craig that I would get a prorated refund of $66.00 that never happened and was still being billed for storage although I moved out POOR CUSTOMER SERVICE

Rating:

5.0

Nice storage with reasonable prices. Craig and Ryan provided great customer service

Rating:

4.0

I can't give five stars is because I used the unit for two extra days and was charged for the whole month. Very angry. Not at the facility but at corp policy. Ridiculous. Greg Rowe (503) 396-4329

Rating:

5.0

Could not be happier with the service, professionalism and facilities. Your team has made my transition easy!! Appreciate the support!

Rating:

5.0

Friendly and willing to help

Rating:

5.0

Everything went amazing Thank you UHaul team

Rating:

3.0

The cards I was given do not work. The units are clean and the staff helped to find the closest entry to my units...

Rating:

5.0

I'll like the security and the frenly people.

Rating:

5.0

Great experience.

Rating:

4.0

Great service and location

Rating:

5.0

I had a very positive experience. I appreciate the friendly atmosphere. Thanks:)

Rating:

4.0

The only flaw was that you were supposed to get my ubox to Manassas and it ended up in Chantilly instead.

Rating:

5.0

The entire staff were extremely helpful!

Rating:

5.0

Friendly staff and excellent customer service.

Rating:

5.0

N/A

Rating:

5.0

They pulled my u boxes for unload on short notice and really helped me out! Grateful they were so helpful.

Rating:

3.0

Order 2 br unit for 9/10, want to see 8/30 it's a 5×5 cancelled, ordered larger needed 10th but eff 8/30. 9/2 to cancel unit new hm ready 9/8. No help unit not used. 9/3 was called about the 5x5

Rating:

5.0

This facility did an excellent job at providing service. This was a move from Texas to Virginia and it is extremely difficult to get accurate information and timely. I would not use haul again

Rating:

5.0

😁

Rating:

1.0

We had a great experience with the UBox staff, but the U-Haul team was a mess. No one answers the phone, the customer service team cursed and made lewd comments, and it took 1.5 hours to be served.

Rating:

1.0

It was the worst experience I've every had with a service provider. Telling everyone I know in Chantily VA and Facebook never to use Uhaul. Chantily office NEVER answered their phone. Despicable!!

Rating:

2.0

I did not actually see the facility. My U-Haul boxes were delivered to my address. The boxes were left on top of a trailer bed together. They should have been removed from the trailer.

Rating:

5.0

Thanks for all you did in getting my late daughter's things to my granddaughter in Virginia. She was happy to receive the items.

Rating:

4.0

The friendly staff helped overcome the annoyance of being told car haulers don't count for free month of storeage, when your advertisement said "any trailer rental" with a $15/mo price increase.

Rating:

4.0

IT systems must be very antiquated because it always takes forever for staff to use the IT system to complete transactions and serve the next person on line. Most times, I am waiting 30 minutes!

Rating:

1.0

Horrible communication; lack of care for customers, inaccurate information and was downright LIED to. Terrible experience - I will NEVER use this service again and will ACTIVELY share my experience.