Customer Reviews for U-Haul Moving & Storage of Chatsworth

Rating:

5.0

Maria was awesome, such a great help. Definitely will be back to this location.

Rating:

3.0

The van I rented gad filthy windows that I could barely see out of. One of the vents for the AC was completely missing.

Rating:

4.0

Vehicles are never cleaned when I pick them up. They should be cleaned and ready to go.

Rating:

5.0

It’s good and good people

Rating:

5.0

The young girl in the front desk was very polite answered all my questions will be back for sure Thank you

Rating:

5.0

I need a rental truck for 4 hours max. I Drove my car to U-Haul to a box truck for couple of hours and can not park my car on U-Haul property even there was empty 4 parking spots. I was at U-Haul at 4pm and must return by 8pm. So there is no way I will hold the parking spot for unnecessary time. Employees must need to make good judgment.

Rating:

5.0

Thank you!

Rating:

5.0

Keep up the good work!

Rating:

5.0

Open trailer was passenger tire was under inflated.

Rating:

5.0

Great service. Quick and friendly. thanks guys!

Rating:

3.0

Not enough workers

Rating:

5.0

Trailer has a frayed strap and was not able to be used. The wire extension was incorrect and opposite the car signals.

Rating:

5.0

Everything was super simple with the app and the n store experience!

Rating:

1.0

I rented a trailer for ONE DAY - 10/22 (4:04PM) to 10/23 (11:26AM), not even 24 hours. My credit card has been charged for 2 days. Now I have to take the time and energy to get this money back when it's obvious that I returned it on 10/23, NOT 10/24.

Rating:

1.0

No dolly was provided. Approached by multiple groups of men in the parking lot being very forceful about offering moving help and trying to give me their business cards - felt very unsafe, I am a single female. The location of pickup and drop of was changed multiple times. I was 2 hours late for my move in because of the change in pick up was moved to a different town over 20 minutes away, and was told I’d be credited for this inconvenience and was not. I was charged full price. When I arrived at the location the truck was not ready at all and the store attendant had to go find keys for multiple other trucks and move them around so I could even access the truck. Again making me even later to my move in time. Worst experience I’ve ever had. I paid for a dolly I didn’t receive and was never credited as promised. Filing a formal complaint. 0 stars

Rating:

5.0

Nothing - everything went smooth and easy - staff were all exceptionally polite and helpful.

Rating:

1.0

This is the worst location I have been to. At pick up time, agent was out cleaning the trucks and door locked. He was very annoyed and power tripped when asked how long would I need to wait after 15 minutes. Go to Northridge location.

Rating:

2.0

Vehicle smelled like cigarettes, staff unfriendly

Rating:

4.0

Need new vehicles

Rating:

5.0

Nothing. Customer service was exceptional and equipment was in good condition. Location was clean and well maintained. I use this location after having a good experience in the past.

Rating:

5.0

They had what I needed for a quick, last minute, in-town small truck rental. So easy, and I appreciate the after hours drop-off option.

Rating:

5.0

I always have a good experience, at the Chatsworth U-Haul. the staff is always friendly and helpful. Thank you

Rating:

5.0

Absolute Pleasure as always! Team Chatsworth Uhaul for the win!!! Thank you . Sepehr from Mattress By Appointment Chatsworth

Rating:

1.0

50 people ask you if need help and they pee on your trucks. All day all I can smell was pee. Need better service.

Rating:

5.0

Staff here are friendly. Even the branch manager, Jairo, is very nice.

Rating:

5.0

Hey can I please get a $20 refund I filled the tank up way too far over 3/4 of a tank when it was only at half tanks? Thank you

Rating:

5.0

Pleasure as always! Hairo and his team are all great. I'm a regular and I never had the slightest hiccup in any form. Nothing but great experiences. I will fill the survey 5star and put the good words for this team each and every time just to show my appreciation. This team deserve it.Thank you all. Sepehr from Mattress By Appointment Chatsworth.

Rating:

4.0

The van was very dirty

Rating:

5.0

The staff was very friendly & professional

Rating:

5.0

Manager and staff was very friendly. Great service. A+++

Rating:

3.0

Everything was good but we wanted to keep the truck for the rest of the day and the attendant told us that we could not and closed the account. Also, there was a drunk man seating in the truck and there was vomit inside. We had to through out some furniture because of that.

Rating:

1.0

As I explained to store, the van I was given on Sunday had an interior that was 1/3 smaller on the inside, which I didn't realize until I was already 40 miles away, (and no one at Uhaul told me) and it wouldn't fit all the items I had brought on Friday, therefore causing me to have to hastily rent a truck from Home Dept on a Sunday afternoon, which cost me an extra $100 on top of the $110 I paid to Uhaul for the van (rental and gas.) Swell.

Rating:

1.0

The GM at the chatsworth location helped us. He was AWSOME, caring, fast and takes his job seriously. Best service ever, very pleased and told everyone how my experience was smooth, professional, even used their moving guys, very professional, knowledgeable and experienced. Thank you for making my job easy and comfortable 👏🏻

Rating:

5.0

customer service is excellent I love driving RAMS cargo van

Rating:

4.0

The team @ the Chatsworth location is great, especially the manager! I will definitely come back when I need this type of service and tell my friends & family to use this location.

Rating:

5.0

Hairo the manager at this location is the best! We got everything we needed and his professionalism was top tier. Great attitude overall. Thank you for making our move super easy!

Rating:

5.0

I had a great experience

Rating:

5.0

The customer waw excellent, I would defiantelt recommend them to a friend !!

Rating:

5.0

I always have a good experience at this location. Jairo's customer service is always on point. Would definitely recommend this location.

Rating:

5.0

The guy running the show Friday, very friendly, on top of his game, pleasure to deal with. However, you are understaffed, previous customer cleaned out a trailer on your lot. Nails, screws, tile and dirt. I was asked to drive over the pile, got a bolt in my tire tread, no flat but come on ... I got a broom and swept it out of the driving lane. The pile was still there the next day . Your guys could use some more help. One tire on the trailer was less than 2/32 The other 3 were great. As usual, thank you for your great service. I will be back again. Wish you had some larger enclosed trailers...

Rating:

5.0

The service was fast and easy, very professional thank you

Rating:

3.0

I was asked to move the truck out of an enclosed small area… I did not feel comfortable so I asked a worker to move it out and he hit the equipment that was behind the truck. The rentals should be moved and ready to leave moving forward, not having to back up and maneuver the rental out of a small space. They can do better with customer service. The rate was not explained to me, when I was asked to pay I luckily read the small print because the amount on the screen was over $100 more than what I was told when I made the reservation on the app. I am not happy… they definitely need better management.

Rating:

4.0

Would recommend this U-Haul location, but not U-Haul. U-Haul uses bait and switch tactics. I booked a 17-foot truck, but they switched it a few weeks before the move to a 20-foot truck. Did they offer to pay the difference? No. A few days before the move, they changed the location, adding 20 miles onto my bill. Did they offer to pay the difference? No. This is not the first time they’ve done this to me. Would not recommend U-Haul.

Rating:

5.0

Everything went extremely smoothly. Thanks.

Rating:

5.0

As usual...excellent service and spot on customer service. The city is very fortunate to have U Haul and its scope of business. I hope the standards you have set stay in place and serve the community...I use your company all year round and don't think of changing to another rental truck facility...honestly.

Rating:

4.0

Great communication.

Rating:

5.0

The manager was very helpful and made suggestions on my rental. I forgot his name but I went in Friday am to rental our truck

Rating:

5.0

Nothing, the Chatsworth people are great!!!!!!!!!!!!!!!!

Rating:

5.0

Very helpful. A little long wait in the morning because there was only one person working at 8am, but still great service and very helpful.

Rating:

5.0

Continue with the good swiff service. Thanks

Rating:

3.0

The truck was filthy and I could barely see through the dirt on the windshield. Food was stuck on the passenger seat. i was over charged for another day as employee obviously didn't get around to checking in the truck for over 2 hours after I returned it on time. Totally disappointed!

Rating:

4.0

Staff was accomodating

Rating:

5.0

It was a pleasure like always. This location and the staff have always been professional, Straight forward to the point, helpful and efficient. Hairo has a great team there and seems like everyone knows their parts and how to execute them in the best possible way. The trucks are always clean and mechanically sound. Thank you once again. From Sepehr @ Mattress By Appointment Chatsworth.🙏

Rating:

3.0

The van was great. Exactly what I needed. Issue with my original reservation being changed at the last minute delaying my moving plans and distance to location. Representative at pick up location was not able to clearly explain charges to me. Owner explained it to the rep but never addressed me directly…weird experience. Representative on phone credited me $50, which I appreciate. I’ve used UHaul exclusively for decades, and will continue doing so. Today’s experience could have been a lot better.

Rating:

3.0

Only one employee helping a customer filling up propane 3 propane tanks. Had to wait approximately 10 minutes. When the employee finished with the propane, another employee came out of a room to help. The 20’ truck I rented had not been washed and the windshield was so dirty I could barely see out of it.

Rating:

5.0

Keep up the good work!

Rating:

5.0

My experience was top notch from the initial reservation made, to my experience at the front counter to pick up and return. Everything was great.

Rating:

5.0

Nothing Great Service

Rating:

2.0

I along with another person standing in line had made reservations in advance so that I didn't have to stand in a long line in order to get the truck. Instead, it took well over half an hour of waiting which translates to my movers charging me $100 for half an hour of delay, since they were there on time. If customers with reservations have to stand in the same line as ones who don't, why bother telling us to make a reservation for fast check-in? Your customer service was excellent once I made it to the front, but otherwise, I was not happy with the additional amount it cost me to get this truck.

Rating:

5.0

Very helpful and friendly.

Rating:

2.0

Tried to give us a truck with flat tire and no gas. Online check in is way too long of a process. Even new truck they replaced with smelled like pee inside.

Rating:

5.0

Maria was great, she helped me with everything. She was there to get the truck to me & when I came back the same day to return the truck she was still there working. Great location to pick up your U-haul for your next move.

Rating:

5.0

Equipment like hand truck and furniture blankets could be ready in the truck when I pick up using the app.

Rating:

5.0

Everything went very smoothly!

Rating:

5.0

Very friendly and professional staff. My only place to rent trucks.

Rating:

5.0

Always a pleasure doing business with UHaul in Chatsworth! The entire team and the GM are all amazing. My go to place for truck rentals. Kudos to you all. Sepehr from Mattress By Appointment Chatsworth.

Rating:

5.0

All vehicles should be FULL of fuel before leaving the yard. That way customers know exactly how much fuel to replenish before turning the vehicle in. It is extremely difficult to guage how much fuel to replenish if only a fraction of the tank is full when they leave the yard. More often than not I have paid more than I needed to when I've rented from U-Haul in the past.

Rating:

5.0

The wait time was minimal, the car handled fine, there was no additional charge or any surprises, everything was explained clearly, highly recommended A+++++

Rating:

3.0

The location and the staff and management were helpful and supportive. Our issue was with the vehicle. This issue has been submitted to the management and corporate. Management helped with the situation. Very thankful.

Rating:

5.0

Make sure the employees that helped me. Are recognized.

Rating:

5.0

Friendly staff. Great customer service.

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Excelente Servicio y la ayuda muy bien también

Rating:

5.0

The manager is amazing. Friendly and helpful. Great smile and attitude!

Rating:

5.0

Good people. Responsive staff.

Rating:

5.0

Everyone at the facility was very friendly.

Rating:

2.0

I moved out, because every time I went to use my unit, I was hassled and harassed by day laborers. Often times they even block the entrance to the parking lot. Terrible experience. The staff is helpful, and other than being understaffed often, they were fine

Rating:

5.0

I wish there was longer hours to access my unit.

Rating:

5.0

Super easy and fast

Rating:

5.0

Extremely helpful kind and understanding. Efficient when it came to my schedule.

Rating:

5.0

The gentleman was so extremely nice and helpful it made me feel bad that I couldn't use the facility he works at. He found us a storage for our large items. my 1st day in la and he was my favorite person I've meet here!

Rating:

5.0

Maria is a very nice lady and very helpful . Thank you

Rating:

5.0

U-Haul staff really stood out and went above and beyond.

Rating:

4.0

The light in the storage unit area is on a motion detector so it goes off shortly after you are outside of its line of sight. Initially, my experience was terrible due to some extremely bad treatment I received from an employee and the manager being only somewhat helpful. I was weary every time I had to return there. Thankfully, there must've been a change in management and employees because from my third revisit onward, everyone was exceedingly friendly, helpful and polite.

Rating:

5.0

Your branch is the only one I highly recommend. Your staff is always helpful and professional. 10/10

Rating:

5.0

Good customer service as well as efficiency

Rating:

1.0

The new manager at the Chatsworth location is horrible. The rest of the staff is nice. I will never use that facility again due to Timothy Grady. Also, the lights shut off within a minute, so I hit my head because it went dark when I was retrieving things from my storage unit. Completely unsafe

Rating:

1.0

The manager was polite but condescending. He initially couldn’t find my reservation and then didn’t acknowledge he found it and made me feel like it was my fault and I did it all wrong. After I saw the unit, I went in to speak to him because it was too small. He initially told me that he didn’t have a larger one when he had just told me that there was one bigger when he couldn’t find my original booking. The reality was he was having trouble finding it but could only admit that much later. I apologize for us getting off on the wrong foot, which was glad to accept, but he did not reciprocate in any way, so I gave up pursuing that path. A few hours later, as I was unloading, his employee ignored me as I tried to ask him 3x why he was walking around my trailer. When he finally responded, he was totally disrespectful. He rudely told me he worked there, as if that gave the right to do whatever he wanted to and dismissed people who speak to him. This angered me so I called him on that and he just upped his rude attitude. I told him he must hate his job and he physically threatened me. I then told him I’d call the police but he didn’t seem to care. The manager came by right then and I told him what happened and all he did was tell his employee not to talk to me. There was no apologies offered and his employee was reprimanded in any way. The manager did give me an extra day on my trailer rental for free. I needed that because all their storage units were much smaller than I expected and the only other unit available was slightly bigger than the one I’d originally rented. I thought of finding another place to storage but I had to return the trailer there so I really had no choice. I wasn’t told it was on the upper level so I had to spend a lot of time negotiating what I could actually put in the space. The whole experience didn’t make me feel valued as a person but as just another nameless faceless customer who clearly doesn’t have feelings and shouldn’t speak out their thoughts when they’re being mistreated. It is also clearly a place that has a culture that promotes not admitting to doing anything wrong and never apologizing, and that offering additional days free makes up for it.

Rating:

5.0

Thank you manager was very friendly manager was very helpful. Staff was very very nice. Thank you you all.

Rating:

5.0

Thank you

Rating:

5.0

The phone operator and Vincent at the branch were excellent on all counts. Love the service and the simplicity of the process!!!

Rating:

5.0

The reps were amazing, Timothy did a great job explaining everything and helping me out.

Rating:

5.0

The team at this location is EXCEPTIONAL! They were friendly, knowledgeable and understanding!

Rating:

5.0

Timothy has excellent customer skills.

Rating:

2.0

Top floor storage hard to get to , needing to use a ladder to bring up items to be stored. Entrance size to storage unit not listed, it was doorway sized, not the full width of the unit. Unit, even though it was taller than bottom unit, not meant for heavy boxes since the boxes would have to be carried up a ladder.... Big safety issue!

Rating:

5.0

Mr. Grady is a true Professional. He graciously met all our needs. All U-Haul employees should model his customer service. Thanks again. Keep up the excellent work.

Rating:

5.0

Excellent customer service.

Rating:

3.0

I had to cancel my request as the doors were broken and I couldn’t access the storage unit. I needed to off load stuff that day and couldn’t wait 24 hours for haul to fix the doors. The customer service rep apologized for the inconvenience. He was very polite.

Rating:

5.0

I am extremely happy to see a company proud of their real-estate. I am happy to see that teaching employers to respect their place of where their income cones from make for a better establishment.

Rating:

5.0

Uhaul has excellent service and the best customer service. Thank you and happy holidays. Patricia Colbert

Rating:

5.0

BEYOND EXCELLENT!!!!❤️❤️❤️

Rating:

5.0

Super nice employees

Rating:

5.0

One problem:. I use my desktop tosle my reservations and your UI is optimized for smartphones.

Rating:

5.0

Highest recommend possible. Fantastic customer service, from manager Corey and all staff we encountered. Accommodating and helpful. Secure building, which is great, as our storage units at Public Storage were broken into 3 times this year. Especially convenient setup when you need to rent a truck or trailer and your storage unit is right there at the same facility - and first months rent was free because we did rent a trailer - that’s how we found out about their storage facility - a $150 savings! Clean facility, well lit. On a scale of 5 stars, we actually give it 10 stars. Well done u-haul!! Personal request - Please build bigger units, we’d love to move all of our storage needs to you. Thank you for providing exceptional service 🙏

Rating:

5.0

The employee that help me was very nice n he explained everything to me very helpful

Rating:

5.0

I've used you guys for 2 moves this year and had great experiences with all aspects

Rating:

5.0

Corey is really nice I appreciate your help! Thank you.

Rating:

4.0

Staff at the location where great, though attempting communication with them due to issues with storage and clarifying website information was difficult.

Rating:

5.0

The store personnel are always professional and helpful. They’re also personable and pleasant to deal with. What a great staff you have. 👍

Rating:

4.0

The entire store location, access, individual service, and extra movers were great

Rating:

5.0

Excellent services

Rating:

5.0

Muy buen precio

Rating:

1.0

I rented a storage unit was given an access code n unit number but was denied access

Rating:

5.0

Overall it was a great experience.. Always there for you when needed and accomodations incredible durning trying times...

Rating:

5.0

Antonio is great, professional and super helpful. He made all transactions smooth and easy.

Rating:

5.0

I want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!

Rating:

5.0

they were professional and very helful. They made the process.

Rating:

5.0

.

Rating:

5.0

The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

Rating:

5.0

We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!

Rating:

5.0

Very nice employees