Customer Reviews for U-Haul Moving & Storage of Chicago State

Rating:

5.0

100% excellent. Professional woman staff. Great vehicle.

Rating:

1.0

Nasty attitude from the “manager “. People didn’t offer to help when I brought back trailer early and apparently too close to closing time.

Rating:

2.0

I had a lot of mice dropping in my unit n the price was too much it kept going up

Rating:

1.0

I didn't like being forced to work to rent this truck. Bad u-haul

Rating:

5.0

Nothing the working there was great

Rating:

4.0

I’ve been there before my frist move and always been help and lease people wish I had help with mover I would have save myself a lot of money going with you’ll thank you’ll

Rating:

4.0

Nice, keep up the excellent work…😇

Rating:

2.0

Give a confirmation for drop off location that buyer has to approve. Mine was switched and the only thing I could confirm was the drop off time. This took me over mileage and the location had eway exits closed. Considering this was the location I gave my preferred drop off location to I cannot recommend them.

Rating:

4.0

My move in date was 4/26/2025. My unit was i smelling and the person that took cate of me were very friendly and i am satisfy

Rating:

2.0

The female employee that checked me in, and appeared to be the one in charge, was RUDE! She’s not attentive to the customer unless you’re a male. She lacks a welcoming attitude. The equipment was clean and the location was convenient, but the service needs lots of improvement. The young lady that cleans out the vehicles upon return was pleasant.

Rating:

5.0

Customer service was great and facility was very clean and well maintained

Rating:

2.0

Poor communication. Charged late fee of $20 because my debit card card was canceled to protect me from a fraudulent charge. I did not receive a new card before UHaul charmed me with late payment. I had paid flawlessly for over one year. I felt UHaul dealt with me in bad faith. Therefore, I will not recommend it to my family or friend.

Rating:

1.0

Absolutely HORRIBLE customer service. I called to rent a Uhaul truck. The rep booked the truck and reserved the wrong size storage space. Me being a brand new customer assumed that based on the size truck that I rented. I would have the same size storage space. Well the storage was ridiculously smaller. When I told the manager she was rude and wouldn't accommodate me. In fact she told me they only had the most expensive space available in the facility $175 a month. It was nothing I could do but pay because we had unloaded all of the belongings. I went from having the smallest space to the largest because UHAUL didn't base my storage space according to the size of my Uhaul truck. It was a disaster and the Manager was as well. She had an attitude and took advantage of this inconvenient situation. I would NEVER recommend you guys whether it's to rent a truck or storage. Never book over the phone but go to the facility in person. HORRIBLE!!!! I'm hoping that I can remove my belongings from storage ASAP!!!!!

Rating:

5.0

Just close to early every thing else was great

Rating:

1.0

I arrived at this location at 6:55 p.m. and the door was locked. The employees was still inside and one even came outside. She didn't ask if we needed help or anything, just acted like we were invisible. Probably won't come to this location again as she was rude. To be specific, it is the lady with the red hair.

Rating:

5.0

I do have no comment

Rating:

4.0

I’ve been with youll before but didn’t have furniture just totes and had no problem there have always like the location I was there with the older men before he sold it a long time in coummunity and very handy

Rating:

5.0

The staff was friendly and very helpful.

Rating:

4.0

Give the lady at the front counter a day off. Her disposition was nasty and rude. She didn't offer any solution in the moment of my error. I had to call the customer service line to get a resolution. Upon the return of the truck she spoke at me rather than asking a question. She in turn got in the truck and pulled off, put the truck in reverse. I at that time I was going to be hit by a 20 truck. I had to ask the other employee was she going to hit me. I truly am unhappy with the experience that I received at this location.

Rating:

2.0

Reserved a 9’ van online was told they only had 10’ when I got there. Driving up to the place seen plenty of 9’ vans even if they were all reserved there was more then plenty in. Kinda annoying

Rating:

5.0

Employee was nice, knowledgeable, friendly.

Rating:

5.0

The truck look like shit..but it was very clean and the staff was great

Rating:

1.0

The area where my storage was located was on the ground floor, it was very smelly and dark. There should have been extra lights on the ground floor, and I could hardly contain the smell. There were mice running around overhead, and they got into my items and ate through some things so I had to throw a lot of stuff away. I feel that the establishment should have done a much better job cleaning the ground floor, and tried to get rid of the mice. I have been to many other storage facilities and I've never been to one that was so nasty, smelly and unkept. It doesn't seen as if the owners or management even care. As far as the staff, I only had issues with management who was rude and uncaring about customers; the other staff were very friendly. And as far as the hours, there was a time that I tried to go into my storage facility after hours and I wasn't able to get in. But this was the worst storage company that I have ever been to, and I definitely wouldn't recommend to anyone, and I wouldn't ever want to go to Uhaul cause there's plenty other storage companies that people can go to.

Rating:

5.0

Excellent customer service. No wait. Super fast.

Rating:

5.0

My service with us haul storage was excellent

Rating:

4.0

While picking up, the system was down and it took a long time to do check in on my phone. Otherwise, the attendants were friendly and patient. And the rest of the rental went off without a hitch.

Rating:

2.0

The first customer service represented was nasty. I didn't feel valued as a customer. The app wasn't working and she could care less. She had her children at work with her. Very unprofessional.

Rating:

5.0

Clean location with a friendly staff n very professional

Rating:

5.0

Customer service is great

Rating:

5.0

The Manager at this location was very professional and simply resourceful.

Rating:

5.0

Everything was on point especially the lady @ the desk great customer service.

Rating:

4.0

The new mobile system is difficult to use. I couldn't upload my driver's license as easily as before nor could I verify fuel or upload pics of vehicle. I did not have this problem before nor were instructions available to overcome issue.

Rating:

5.0

The Manager at this location was very kind, knowledgeable and friendly. I would recommend this location to a friend.

Rating:

5.0

Customer service was amazing ,very clean and informative

Rating:

4.0

Maybe

Rating:

1.0

Ayanna Howard the store Manager has to be the worst hire in all of America. Her crass, rude way of handling customers is the worst experience I've ever had. She doesn't listen to understand, only to respond. She filed a bogus charge to my account for a truck rental with damage already on it and blamed us, she then said she'd wave it only for a month later I received a damage claim. She lied, she was rude to me on a number of occasions, she either needs to be fired or demoted. She is HORRIBLE.

Rating:

5.0

Uhaul you are doing a excellent job. Keep up the your good work. Kazakeeyah!

Rating:

5.0

I’ve had nothing but GREAT SERVICE from this location shots out to the entire staff

Rating:

5.0

The young lady that helped me was very professional, quick, helpful and nice.

Rating:

5.0

Your Fine 🙂

Rating:

1.0

The truck they gave me was in very bad condition check engine light was on,the truck pulled to the left when driving and the staff was very unprofessional when I returned the truck and told them about the truck.

Rating:

4.0

Maybe more assistance with online process

Rating:

1.0

The customer service was completely and utterly poor the woman was rude wasn't helpful and seemed like she just didn't want to be there which is fine but why work in a public domain I've been with you all 30 40 years this was by far the worst experience I've ever had!

Rating:

1.0

The manager of that facility was very ignorant and rude to customers. She always had an attitude and would argue with customers. She had no respect at all for customers. I had multiple units at 3 U-Haul location since 2009, and this was the worst of them. I was at this location since 2019, and initially had 3 unit's. Due to medical issues I could move out immediately but with the help of some ex co workers I finally got everything out of there. I would never recommend this location, no it was clean, there is a huge rodent issue in that location. The few employees that were helpful ended up leaving because of the treatment from management. I know that to be true because they work for my company now. I didn't want them to leave a job because of pour management. This manager has had numerous complaints brought against here and nothing was done or looked in too. For those reasons alone I wouldn't refer U-Haul to anyone.

Rating:

5.0

SUPERB business

Rating:

4.0

You can smell rats as soon as you get on the elevator! If that could get fixed then everything else would be perfect!

Rating:

5.0

True to form, excellent service and dependable equipment.

Rating:

4.0

Better care should be taken when your equipment is returned in a timely manner, but in the meantime keep up the good work…

Rating:

5.0

The morninng girl on wedneday morning 9am was not nice Evining girl short girl to nice

Rating:

2.0

A phone with a camera was required to rent the truck. What if my phone did not have a camera? What if I did not have a phone? The wifi connection was terrible. Other rental equipment companies (Home Depot) have scanning devices that scan your driver's license. Why is it that you have a land line phone but not a company issued cell phone that can do this process? Silly.

Rating:

4.0

I had a tire charger on my bill.

Rating:

4.0

The lighting was very dim in the lower level area.

Rating:

4.0

Great customer service

Rating:

2.0

The people have a lack of customer service. They are rude to be honest.

Rating:

5.0

Excellent service no changes

Rating:

4.0

Truck stopped n had to be jumped by cables while on the move. Battery will need to be replaced because interior light would not shut off

Rating:

5.0

Have appliance dollies

Rating:

5.0

My experience with Ayana Tiera and Chimere was a pleasant one my trailer was waiting when I arrived and upon returning they all assisted in removing the trailer. Thanks to them my next rental will definitely be Uhaul@ 251 E 95th st chicago

Rating:

5.0

Excellent service and I will recommend to anybody

Rating:

5.0

The representative thar help me on site was excellent. Please award her for het excellent service. Thank you so much.

Rating:

5.0

Just have truck in correct place when time of pick up

Rating:

4.0

The checking take too much time.

Rating:

1.0

The attitude and the stress made the experience so much worse. Just mouthy... yes the manager!!! Too petty....way too petty and to hear the echo of' we do it right' and at the same time damaging my confidence of supporting this establishment. If this is the motto of this company I'll choose another place to do business. However, my experience with the south shore uhaul on 71st I had no hassle. Can't believe it's the same company. No worries I'll continue to share my business experience.

Rating:

5.0

They are the best.

Rating:

1.0

I was told that I can get my things out of storage by the Manager Broc but when I get to the facility it was something totally different said which caused my belongings to get sold. I'm not happy about receiving false information and I will take further action

Rating:

5.0

looks like you have a new procedure of having the customer take pictures of the truck before leaving the lot. This process slows down the customer from being able to get engaged with their moving project.

Rating:

4.0

Reps were good. The new system to get the truck is HORRIBLE. It won’t properly take pictures. Fix your system.

Rating:

3.0

A better process to to checking in to picking up the truck. I ordered online and should have not have to take 20 extra minutes to get my truck. Tell customers about all the hidden fees. I went from paying 19.99 to 59.00 then y'all charged me almost $30 extra because I was 30 minutes late. That is ridiculous for 4 1/2 hours. It was disregarded that I actually got my truck after the time because of the hassle and no good instructions of picking up the truck. Y'all had me send pictures of my i.d. only to redo it again once I got there. The only reason I even said I would recommend this location is because the ladies in there was nice. But the company is horrible and definitely a rip off.

Rating:

5.0

Everything was great!

Rating:

5.0

Van a little beat up.

Rating:

2.0

Horrible, equipment requested not available, the truck was 46 miles to empty and the mirrors were glued and can’t be moved to properly see out of them

Rating:

5.0

Worryfree

Rating:

5.0

The manager on site was fantastic. Very helpful.

Rating:

1.0

This facility was rat infested and staff was extremely unprofessional. My unit was sold after multiple request for damages done to my unit from water and rat tracing. My items were also ate through by rats. I have documented pictures and emails regarding the matter and will be taking legal action.

Rating:

5.0

Nice rep and satisfied

Rating:

2.0

Juliana M barely did her job, and did it with an attitude. The lock on the first truck didn’t work. On the second truck, the power steering was off, brakes were shot and the door wouldn’t close without slamming it. Please do better. Returning the truck with the general manager was pleasant and the location is convenient, which is why I rated it 2 starts instead of 1.

Rating:

4.0

Nothing things were fine

Rating:

5.0

Best customer service!!!!!

Rating:

3.0

Staff was professional

Rating:

5.0

Great staff

Rating:

4.0

Everything was good until I went to tell the staff that I was cleaning out my unit and the young lady behind the counter gone say make sure don’t owe, very offended. Offended because professionally she should requested to check the account balance.

Rating:

5.0

Great no problems at all

Rating:

3.0

The amount of roaches in that place was tremendous.

Rating:

5.0

Only problem I had was that the lady that was there on Sunday, October 6, 2024, didn't record that we moved out in the computer, because I shouldn't have received a call for payment on the storage October 9, 2024.

Rating:

5.0

Love manager. She goes above job duties and appreciate her customers. Very helpful and kind hearted. Great to see a person like her in this new world we cal life

Rating:

2.0

The reason I rate them like that because I didn’t know that place have mice. When went to get my items a rat jump out almost jump on my son. I step back because I was like do not want to take that with me. When got to destination I had to unload and check my container and boxes before I took it the house. Some of my important papers was eaten by the mice. I had to throw a lot of things away.

Rating:

5.0

Very helpful!

Rating:

1.0

Anyana, you are so unprofessional. And I am so glad that I checked out today from this location. Funny, I asked you several times for your name after you were extremely rude to me today and to think I had your corporate office on the phone in front of you and you still failed to provide your name. Now I get this generic email about how my service was! Please your service is lower than Poor! Don't worry I put in several complaints about awful experience with you. Interestingly your reviews on the website speak about your unprofessionalism as well. And now I have your name thanks to this generic email.

Rating:

5.0

Thanks for the patience and compassion that I received from everyone on staff I appreciate it all

Rating:

5.0

A little confusing as I've never used self-storage before, but everything worked perfectly.

Rating:

5.0

I love their customer service

Rating:

5.0

The facility maintained cleanliness, the staff here is always friendly, attentative, and knowledgeable. Easy in and out access.

Rating:

3.0

The morning staff Tuesday was polite and professional. The young lady Tuesday evening became was not helpful with giving me the lock. She said the lock would be inside the unit ,which it wasn't ,and that I could come to the office and pick it up . Me being a senior, I asked her if she could have the young man bring it back to me. She told me he couldn't because he was busy cleaning the trucks out; so they thought it was more important to clean the truck out then to provide service to the customer. Thirdly, this morning, when I went to return the truck, the young lady was quite unprofessional. Yesterday they started the rental process at 10:59. We weren't done until almost 12 pm because they couldn't get the rental correct on the system. And they had to start over again. The young lady called this morning and said that she would give me till 12 o'clock. I arrived at 11:15 and had to wait while she found someone an alternate rental on 76 and Vincennes. And then she proceeded to charge for a second day when I had brought it back on time and she was quite rude and unprofessional.

Rating:

2.0

The employees at that location are very unhelpful

Rating:

1.0

Too many Issues!! Issue with the one month free!! Which caused an issue with storing my belongings! I then had to call Custome Service that day!! And again the next day!! Even after that the guy still denied the 1 month free!! I again had to call Customer Service!!! Which incurred additional fees for the truck rental! Which I now have to dispute!!! Just horrible customer service experience all around with this place!!!

Rating:

5.0

Great customer service made everything easy and extremely helpful

Rating:

2.0

The location itself was amazing it was the customer service agent that book the reservation that didn't understand what I was asking for.

Rating:

5.0

Very nice staff! Made accommodations for me to get my truck even though I was a bit off schedule. Well mannered and very easy to talk to group of ladies i encountered. I enjoyed my experience there.

Rating:

1.0

The females at the facility was very rude; did not answer the phone; had to call 1 800 number several times; to get help

Rating:

5.0

The staff on site were professional and courteous. I received excellent service D

Rating:

3.0

Always show units to customers before they rent it.

Rating:

5.0

Friendly, informative, and professional staff. Made the process smooth and easy.

Rating:

5.0

The team at this location is awesome. Super helpful and friendly. It was an absolute pleasure to work with them.

Rating:

4.0

Very helpful

Rating:

4.0

Really awesome place thanks

Rating:

4.0

They was very friendly and helpful.

Rating:

5.0

The customer service for the storage rental and return was excellent.

Rating:

5.0

Staff was very helpful and always had great energy!

Rating:

1.0

Horrible customer service

Rating:

1.0

You sold my storage

Rating:

5.0

No Comments at this time.

Rating:

5.0

Great facility and staff!

Rating:

3.0

The staff did not greet us or respond to my greeting.

Rating:

3.0

Only used it for one day and emergency case but it was clean

Rating:

5.0

Friendly and Helpful and courteous

Rating:

5.0

Online availability did not match on site. However, the team was EXTREMELY helpful and made the situation easily adjustable. I would definitely choose them again.

Rating:

1.0

The manager Ayana and her workers are conniving and schemers. They lied about my grace period for the storage, purposely put in the wrong date in their notes. When I came to clean out the storage I was a day late and had to pay for a full month to get my items. She then states that “well in the notes it says something different”. Then when I came back to take the lock off they changed my code from 06215 to 02215. So I couldn’t get in until I sat there waiting for the manager. I had Ayana to change it to my own code in the system. These are vindictive and untrustworthy “ladies” working at this facility. I will never use U-Haul storage again or suggest you to anyone.

Rating:

5.0

Both young ladies were very professional, they answered the questions I had and made sure that I had everything I needed. There were also very helpful we we’re having having a hard time backing into the warehouse and they assisted us by driving the truck in for us.

Rating:

1.0

I appreciate the clean facilities. What I didn't not appreciate was the staff that was there when I signed out of the facilities. This was a stark contrast to how I was treated when I initially signed in. As I completed my move out transaction, the workers were rude and dismissive. ( customer receipt number 757037-108584-238672) While completing my move, my husband and I noticed that we needed something to tie down our load. I asked the workers if they sold bungee cords, he said they didn't have any. I found some and gave it to him to purchase. ( Contract No. 98566535) Then noticed that I didn't need the cords, so I took it back. When I explained that I didn't need it any more, he said they need to tax me on the return. I asked him where was that written and that there was no policy that indicated that. He picked up the return policy card and slammed it on the counter. Then said, "the policy is here!" He picked it up again, turned it around, and slammed it down again, saying, it's on both sides. I said that there was nothing stating that I would be taxed and it will be more than the regular tax. I asked him why would I be taxed again for returning items. He smuggly said, " we can tax however much we want. " And left me standing there to assist another customer. I left feeling disappointed, disrespected, and felt extremely used by your company.

Rating:

5.0

Everybody that helped me on the 3 days I was there 7/21 - 7/22 were very helpful. Great customer service.

Rating:

1.0

Terrible , everything about them is terrible

Rating:

5.0

Great experience!

Rating:

5.0

the manager at this location is amazing

Rating:

3.0

Very good service excellent service

Rating:

5.0

The UHaul facility is Always Very Clean, Well Lit, Organized and Very Convenient and They have Everything you need to have you with your Move !!! And the Staff is Sooo Very Kind, Professional and Helpful !! I’ve never rented Storage before. I will Definitely Return to this UHaul!!’ EvonE Thank you

Rating:

5.0

All of your crew was friendly, professional and very nice. It was a pleasant experience.

Rating:

3.0

Online it says my storage unit will fit 1-2 bdrm and it didn’t. It looked like a closet. Seriously it took us 3yrs to move in and make everything for and they didn’t even have another to offer so terrible I had to pay mover extra c

Rating:

5.0

The girls at the front are the best tiara and Iyona so good customer service they were beyond.🙏🙏🙏🙏

Rating:

3.0

New costumers are not given directions about several unknown variable: location of the elevator in the building, a map of the assigned storage, how to operate the main hate and how to operate the exit gate. I had to go to the lobby several ti.es to get answers to these questions. New customers should be given notes once the storage is assigned.

Rating:

5.0

I will continue to use until

Rating:

5.0

Everyone was so nice and helpful I really appreciated that.

Rating:

1.0

It was to be in the computer I get a call first when Regina Jackson comes and she took my stuff

Rating:

3.0

I signed an abandonment letter over a year and a half ago. I’ would appreciate my not getting anymore documentation. I had been communicating with Tina on 95th and State. If I did not want the contents I am sure no one else will.

Rating:

3.0

Had to teach the employees how to work

Rating:

1.0

I had 2 storage units since April of 2020 for I was homeless for a minute. I paid on those units and then closed one unit out and kept one. I had lots of pictures in the unit of ALL MY FAMILY HISTORY. My mom died as I am only child lost everything. I talked to Ayana Howard December 13,2022 try to make a payment of $300 for that was ALL I HAD AT THE TIME. The bill was $600she told me that I could not pay partial payment must pay whole and I did not have it then. I received late notice email 1/12/23 and then sold notice 1/13/23. NO EMAIL OF FUTURE SALE OR AUCTION. I called 1/14/23 and was told by Ayana Howard nothing I can do I was warned, which I was not. I called corporate and was told that corporate DO NOT FORCE CUSTOMER TO PAY FULL AMOUNT AT THAT TIME. INFORMED THAT CORPORATE DOES TAKE PARTIAL PAYMENTS TO AVOID AUCTION. Ayana Howard has lied to me over and over saying it was not her on the phone when I kept calling the location to speak to manager. When she called me back a week and half later I recognized her voice which was the same voice I spoke to every day saying manager not here. Please help I just wanted keep pay off the storage to get my valuables pictures most definitely.

Rating:

5.0

The staff was always helpful and kind .

Rating:

5.0

I love my storage employee Chicago state has the best location ever

Rating:

5.0

Ayana and her team were absolutely amazing! The store manager was very helpful to me after a tiring day of packing a truck , literally by myself. Ayana was very easy to work with, she knew what to do regarding my truck, ( I locked myself out of my vehicle), helped me find the perfect space for my things. I will definitely work with UHaul in the future and will refer all of my friends and family to Ayana’s location for service, she is exemplary!

Rating:

5.0

no

Rating:

4.0

the staff were always helpful and friendly

Rating:

5.0

I'm just so happy that I pick this facility, I love the inside storage space, the large unit, how clean it is and the use of dollies

Rating:

5.0

The staff was very very friendly and helpful thank you staff

Rating:

5.0

Awesome Service 👌

Rating:

1.0

It smells nothing but rat’s and I didn’t want my items smelling like that that’s why I took my belongings out

Rating:

2.0

I dont like the fact every time I looked up my storage price kept going up. Then on top of that this is a storage facility with the smallest elevator. You literally had to play Tetris to get your big items in. Their flooring is not leveled or smooth. If you have something heavy & you get stuck in one of them holes.... its over.

Rating:

5.0

This is not my first time in uhaul let the record reflect my experience with uhaul makes me and my family happy

Rating:

1.0

Need to be cleaned up fresh smell

Rating:

3.0

The storage spaces are smaller than advertised for the amount they are asking for it isn't worth it.

Rating:

4.0

I’m a storage unit at 251 E 95th St., I wasn’t able to lock it due to the latch malfunctioning, D440

Rating:

1.0

Staff unprofessional and rude Mice dropping all over my furniture

Rating:

3.0

Thankful the staff and grace shown

Rating:

4.0

Friendly staff very nice facility well maintained and professional

Rating:

2.0

I made a reservation for large storage. When I got there there was not one. It took a hour to rent a truck. Terrible customer service!!! Never again!

Rating:

5.0

It's was a great job

Rating:

3.0

Saw a rat trap in my storage

Rating:

5.0

Great People

Rating:

5.0

Thanks for everything

Rating:

4.0

No signs to guide you from the dock to them elevator or any any floor.

Rating:

5.0

I have my storage for almost 2 years the staff was very very kind and professional, the facility was very clean. when I came back to get my belongings, things were just as I left them. I am so appreciative of u-haul's storage facility and yes I would refer you all to anyone

Rating:

5.0

Nice job keep up the good work !!!!

Rating:

5.0

Service was 5 star .

Rating:

4.0

Please offer me some type of savings to save money that I'm spending. Thank you 😇.

Rating:

5.0

The young ladies had all the trucks clean after the snow storm the previous day. The lot was plowed and clean and my truck was warmed and ready when I entered it. They recommended the items I needed to move my sister apartment items into storage. Very awesome job .

Rating:

2.0

Ms. Howard(Manager) was very unprofessional and rowdy. She attempted to threaten customers and was not solution-based at all. I would not recommend this location to anyone.

Rating:

5.0

Clearer directions for elevators (exits signs). Overall good experience.

Rating:

4.0

Manager and staff was very nice/kind.

Rating:

4.0

Everyone was helpful and friendly.

Rating:

5.0

The staff was extremely nice and helpful

Rating:

5.0

👍👍👍👍👍

Rating:

3.0

I couldn’t wait to move out! If you are looking for a storage facility with discourteous and unpleasant staff, this is the place for you!

Rating:

1.0

My mother had a storage and passes in 2019! They wouldn’t let me and my siblings take certain items they wanted us to take the entire storage and that was not possible. We had nowhere to store her belonging they auctioned her things for $9.00 which made us feel like we lost our mom all over again. This really hurts!

Rating:

5.0

Excellent customer service

Rating:

3.0

Most of the staff were nice, especially the woman that helped my mom and I out the day I arrived. I am definitely confused on how my card that I made the reservation with was charged 7. 95. I was told when I made the reservation that my card would not be charged. Also, my mothers card was charged for damages, 68.00 for damages that I did not cause. I don't think that's cool. I didn't get a chance to upload my own photos which I did take BEFORE we even took off with the van. I will keep my storage there, but definitely don't understand how both cards were charged.

Rating:

3.0

They were doing work above my storage unit 017A and there was dust and debits all over my belongings in storage including a painting and a antique wine cart didn't make any since they could have covered up my unit.

Rating:

5.0

Keep up the good work

Rating:

5.0

I have no complaints

Rating:

5.0

Thanks for all you all help.

Rating:

5.0

My experience with u haul storage was very helpful and pleasing.I would definitely recommend to anyone thank you very much.

Rating:

1.0

The WORST storage unit ever!!!!! My mattresses, clothes, rugs, shoes and much much more were full of RAT DROPPINGS and URINE Had to sweep out my own unit out which was very hazardous and it amounted to a pile knee high of dropping and on top of that to have Ayana Howard which is the manager that have THEE WORST ATTITUDE & THEE WORST CUSTOMER SERVICE a Facility could ever have, complaints were written millions of times and nothing was done Ayana Howard must of came with the bricks on the building or U-Haul is in need of disparate help! Proven fact....I let my unit go due to the droppings which had nice things in there mind you and it all could be replaced mind you again!!! But yet and still the unit was only sold for $25 so go figure!!!! PS....Nasty as Ayana Howard was I wouldn’t doubt it if she brought the unit for herself! RENT AT YOUR OWN RISK!!!!!!

Rating:

4.0

Very professional friendly and helpful staff.

Rating:

1.0

The staff there are ghetto and unprofessional and I'll never go back nor will I recommend. Worst storage service ever. Disgusting people.

Rating:

2.0

This location seems to have a major rat issue in the basement. I noticed rat droppings in many locations. Additionally, my storage unit had lots of sheet work and ceiling/construction dust and residue. There looks like construction has been taking place on the ceiling and was never fully repaired. I also feel that you should all enforce making your employees wear mask during covid. The manager on duty wasn't wearing a mask while assisting me. Your employees at this location could also be more professional. When you walk in they are playing around and take all day in order to ask what you need. It's a job not a social club. Thanks.

Rating:

3.0

This location seemed to have a major rat problem. There are rat droppings in the lower area. Additionally, when I came back into my storage facility in order to move there was sheet rock or ceiling particles everywhere. It looked as though they were doing some ceiling work in that area but didn't take the time to protect clients items. I look up and their were roofing pieces hanging out. My last issue is that one of the women at the front desk- I believe the manager, didn't have on a mask. Covid is still a real threat.

Rating:

1.0

Management and staff is very rude and ignorant. Manager very unprofessional at the 95th and calumet location. Corporate suck,you call them to complain they dont do anything. You ask me they need to close them down

Rating:

1.0

It was horrible they lied and wasted my time very unpleasant visit with the workers and manager

Rating:

4.0

Everything was satisfactory

Rating:

5.0

The young lady who registered me was AWESOME.

Rating:

1.0

The staff was very rude and they have no type of sympathy for this virus and the impact that it's causing. On top of everything else I had rat droppings in my unit and had no food in there. That was one of the reasons I took my things out of there

Rating:

1.0

I was overcharged and they are thieves and no I hope I will never come back there again and I would never recommend anybody to use that services they ain't shitt

Rating:

5.0

Customer Friendly

Rating:

2.0

Definitely was unhappy with my experience due to rodent and horribly pest problems. I only stored heavy furniture and a few bags of clothing nothing and I repeat nothing was perishable. And upon unpacking I had rodent dropping all throughout my boxes and pictures being bitten by rats mice’s ect . This was not what I anticipated for storing my belongings at a time I really needed too. Very upset !!!!

Rating:

4.0

N/A

Rating:

5.0

STAFF WAS VERY FRIENDLY AND I PROSSINAL

Rating:

1.0

The staff and workers here are very disrespectful I would never recommend this storage facility to anyone a lot of young smart mouth people that work there

Rating:

3.0

It was a clean atmosphere until i witness mice dripping amongst my property. I peayed and prayed that i didn't carry any pest to my new home. Other did that the service was convenient to me. Thank Y

Rating:

1.0

I’m very upset to learn that this facility is infested with RATS!!! The items I stored was ruined due to rat droppings and rat urine, I suffered a loss of about 90% of my items, Very disappointing!

Rating:

5.0

The employees at this location (95th) is very professional and friendly. I truly appreciate the entire staff. The are curteous and very helpful when explaining information.

Rating:

1.0

The place is mice, rat infested. Mice dropping all over all my boxes and bins. The female manger is very disrespectful, rude, and unprofessional.

Rating:

5.0

I like to thank everyone at U-Haul storage for a job well done. Thank You sincerely yours Tracey Nalls

Rating:

4.0