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HERBERT M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Clarklake
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman behind the counter was very polite and helpful. Too bad I didnt get his name.
Chad FStaff was extremely helpful. The facilities were clean and well maintained.
Michael R | First ImpressionsWhen I made a reservation it was for a different location, they didn’t have the equipment there so they transferred me to a different location with a larger truck that they said wouldn’t cost extra. However they not only charged me for the larger truck but also the extra miles the new location was away from the first. Don’t lie about what you’re actually going to charge someone when they show up and have no other choice.
VANCE AMake sure they check their drop off location before they leave because I called them and told them that I was dropping the trailer off at the Jolly & Cedar location in Lansing and he told me it was all clear to drop it off there and I was charged 166 dollars for a wrong drop off.
DAVID LI had never stepped foot into this U-haul location, but Diamante made me feel welcome and explained my options and we were able to go through the entire process in only a short amount of time. He followed up with me, and answered all of my questions. I was even able to return the U-haul after-hours on a Sunday by using the key drop off. Super efficient and convenient, and they had a wide selection of U-haul equipment to choose from, which is what brought me in to this particular location after driving past the day before. I would recommend this location and team to anyone needing help with their moving or storage needs!
AUTUMN VExtremely poor service
Karen G | First ImpressionsGreat service from the manager!
Mikayla B | First Impressions