I rented a car dolly only to find that they could not find the one they rented and had no others. They recommended we try another location!! This, as we were headed to a 400-mile destination. I told them to forget it, forcing us to drive the extra vehicle to our destination. She promised some financial compensation for the trouble, but it had not been posted, several days later.
JOHN LCustomer Reviews for U-Haul Moving & Storage of Clearlake
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got tired of having to put code in when unloading truck to enter
Kenneth N | Online Move InDidn’t have vehicle I reserved, smelled like body odor,service airbag light on and overcharged me by almost $70 and finding it to be an inconvenience to get my refund
RONALD GQuick andFriendly checkin. In and out in less than 10 minutes.! Great experience
WILLIAM FTruck didn't run right bit talk with employees about that other than that great
MARIA P | First ImpressionsThe rating would have been higher but the equipment i reserved had not been returned. Not Uhauls fault and they did locate another option at a nearby location, I just thought they could have done more for the inconvenience.
PATRICK HI believe her name was Alexanderia and she was super sweet, patient and informative. She was super chill and I appreciated her greatly.
Misty D | First ImpressionsI set up for a 10x15. Got there to store my things, only to be told the unit I rented was never available and shouldn't have ever been rented to me. So I settled for a 10x10, which the first one rented to me was double locked like the 10x15. So the 3rd unit was actually finally available. While the staff was nice and facility great, the system is trash. I now have to figure out what to do with my stuff that won't fit.
James C | First ImpressionsGreat Personal
William L | First ImpressionsNo need for improvement….job well done.
CLIFTON WEveryone was very accommodating and very nice . Thank you for a quick and easy experience.
Rontai Tthe gas Hand wand were it was Told to me it would be when I got the rental. I. Did take photos and document
CLINESHA TIn and out of store, hooked up and left. Everything was fine as expected. Dropped it back off, no issues.
ADAM WBesides a trailer, I rented a climate controlled storage unit. This proved to be a challenge as after I was given the size I wanted and hauled my stuff, I found the unit was rented. So I have to settle for something smaller, which took 2 attempts due to system not showing units as rented properly. Had I known the size unitbi wanted wasn't available, I would have arranged something else instead of how I ultimately had to store my things
JAMES CKeep doing what you’re doing.
JOHN Ttried to change me 3 times for a late fee
JORDYNN LVery easy and good experience. Highly recommend.
CARRIE RHire more people
JOHN RPlease have a trailer jack installed on this unit. It is too heavy to hook up and remove without one
GEORGE OI am a little disappointed that I returned the dolly a day early and still got charged for the third day. I returned the dolly on Sunday, 23 FEB and not the 24th.
Rhett TI closed my unit in January l went on the 26 of February to see why I was getting letters from my account that supposed be closed
Benney B | Overall ExperienceWhen we showed up there was only 1/4 tank of gas. After we returned the truck we were charged $25 for folding pads.
Lisa DHowever, when I arrived my belongings were wet. The truck leaked during travel.
JENNIFER SGavin is always very professional and patient. It is a pleasure working with him.
Cindy M | First Impressionskeep up what your doing.
FRANK HJust remodel abit
JILL NThis would be 5 stars if the truck had been cleaned out prior to me receiving it. The cab had wrappers and a cup. The box had what appeared to be refrigerator baseplates, screws and misc trash. The employee that checked the truck out to me was prompt in sweeping out the box. So the issue was quickly resolved but it does show a break down in intake process. Overall great store, thank you.
Joshua SHave better customer service.
Justin CI was overcharged, the equipment I leased was not available, plus I was forced to drive 30 mins out of my way when there was another U-haul (Bruns Lane) next to my house.
SHANNON FTrailer we rented had broken straps, didn’t realize until we were ready to strap down the car. They took an hour of our rental time to find and then switch the truck out. Complete waste of time and money, definitely will not be using this u-haul again.
KENNA SU-Haul is good
Tatiana M | Overall ExperienceI thought it was pretty bad that I moved all my stuff out way before the new due date and nothing was refunded. That's not a good business. I didn't use it for the whole month that I paid. So I should have been reimbursed what I didn't use.
darrell w | Overall ExperienceI was charged twice for my rental. The first charge was when I picked up the rental. They charged me again when I picked up my rental. The refunded me the difference from the first charge. However, the second charge they claimed they did not do. I called my bank and was informed that the second charge was done around the time I dropped my rental off and the difference refunded to the first charge. Highly upset with this particular location.
LATOYA KI needed to pick up 7 Uboxes that day and I had to extend my Uhaul rental because the store was ridiculously slow. Each time I went to pick up another 2 Uboxes I had to wait over an hour for the 1 forklift certified employee to load the uboxes on the trailer. Two times I went there I had to wait more than 15 minutes both times for him to get out of the bathroom. WHAT A JOKE
DYLAN OKnowledgeable associates 👍 Went smoothly! Good experience.
MICHAEL CAlways polite and very helpful!
JODI TI did not get my dolly even though I paid for it.
SHEDRICK WMany back and forth conversations about when my payment was due. I was finally told I wouldn’t have to pay if I had my stuff out by 12/15 by 5pm and I was still continuously getting late payments. I went in to get my truck to finally move all my stuff out and the guy behind the counter kept talking to someone else in her ear pods. Very poor customer service. Next time I called after I got a late payment some young girl answered and had to explain everything to her and she said she would get it taken care of and that didn’t go as planned either.
ADAM G | Overall ExperienceGavin and team do great job
Jim N | Overall ExperienceWe rented a 15' truck with our corporate account for 2 days. On the 2nd day it wouldn't start or take jump after 45 minutes of attempt i asked Gavin if i could replace the truck with another. He said because it was a corporate it would require me to make another reservation and since i don't carry my computer with me i couldn't but i could make a residential reservation with the app on my phone. I did it because the truck was loaded for a move and it cost us more money. We've rented trucks from you regularly for 3 years along with 3 storage units and this is the treatment we get. It wasn't Gavins fault it was your corporate policy. Please contact me to further discuss the matter.
Tom GThe storage unit and facility was excellent. After I put my belongings in the unit, the Clearlake location was sold out of the locks we are to apply. I went to two other locations and they were also sold out of the locks. So the young woman at the Clearlake desk stated she would apply a lock. I was on a strict schedule and out of state. When my son went to get my belongings, the man at the desk was unable to get code/combo to the lock. They were told they would have the woman who had the code call the next day, which never happened. I called several times within that week and was told they would call back. Then when I called yet again they said sure just come here and we'll take it off. When getting there, the same woman stated that she had already removed it when my son was there, which was not true. She then told me it's off and I can get my stuff. I went to unit and the lock was still on it. I went back in and explained it to her. She got an attitude with me and walked in extremely fast pace to unit, took of lock and stormed off. Then they attempted to charge me for another month because I cleared unit on approximately the 2nd of the month due to the staff not following through. I was very disappointed with staff's performance and the lack of professionalism.
Michele P | Overall ExperienceVehicle was spotless, the staff was super friendly. Definitely will use again.
TODD WThe van had just 3/4 tank when I picked it up, which I told them about (and took a picture) before I drove it away (their form incorrectly stated 7/8 tank). I put in 2 gallons of gas and returned it at the exact same level, 3/4. And yet they charged me $9.50 for an additional 2 gallons of gas.
John MClean the windows
GARY DMore communication about key drops to renters.
JOHN HThe customer service was great 👍😎
MARK YContinue to offer the best equipment at a reasonable price .
BEVERLY DDon't have some 18 year old kid or less to process the final payment unjustfuly & incorrectly just so there could be a discrepancy that goes into his pocket after I leave the rental facility, & for this site to endure that any equipment that i would be responsible for payment of would be on the truck which was not the case at this time of rental !!!
KENNETH FGavin great U-Haul employee very knowledgeable helpful does his job very well 5stars
Jim N | First ImpressionsWhen someone rents a trailer there needs to be a man there they can go out and turn the crank on those things they’re a little rusty and the young lady that went out there to do it could not do it very easily so either the customer had to do it myself.
WILLIAM CI had trouble with check in app after watching the video. I was not that intuitive. The clerk checked me in and was extremely helpful. The 20’ truck had 150,000 plus and shifted very hard. I assume that is why it only got 6 miles to a gallon in town. Over all it was good.
JOHN CThanks for everything.
DOROTHY B | Overall ExperienceI was very pleased with all of it
Evon S | First ImpressionsThe young person behind the counter was still pretty green but the manager arrived a few minutes later & was very accommodating.
Jim S | First ImpressionsThis facility is very clean, convenient and easily accessible. That staff was always very friendly and I would definitely recommend it
David W | Overall ExperienceThe storage unit I rented had some nasty stuff on the floor. Don't know what it was. But should have been cleaned out when previous renter left. Unsatisfied.
ANTHONY T | First ImpressionsUhaul changed my locks several times.
lori w | Overall ExperienceCost way to much for what it is! And then to charge people for 3 months after they couldn't afford to pay you for a tiny box on the ground with stuff in it and then drag people to court over stuff in a box! Never again!
Phillip B | Overall ExperienceMy only comment would be to see if you can do something about the amount of dust. It seemed like there was a lot of dust accumulated for the amount of time my stuff was stored there. Very minor I know, and that would not keep me from returning or recommending. Very happy overall.
andrew o | Overall Experiencevery convenient
KATHY B | Overall ExperienceA dolly was not with my rental, I had to solicit one from another truck, (Note it that I had to) Then they charged me for a more expensive dolly. They made no effort to find me one.
JERRY M | Overall ExperienceVery easy to schedule, pick up and storage.
KATHY B | First ImpressionsNone.
Emmanuel W | First ImpressionsVery nice friendly , helpful and great with follow up 👍👍👍🤞🏻
Mike R | Overall ExperienceFacility was out of required round locks for storage unit. (Only below average thing that there was about facility)
Michele P | First ImpressionsIf future storage is ever needed, U Haul will be my first choice.
alleen t | Overall ExperienceVery helpful and quick (:
isabel d | First ImpressionsI'm still shocked at how clean the unit was compared to the "other"" place. Staff was very friendly and very helpful.
Kenneth A | First Impressionsfront office is unorganized, complains in from of customers, can not seem to priority her customers, needs better manager to oversee. Her rating is a big ZERO. Thank goodness for online.
Sharon C | Overall ExperienceThey automatically took out a payment that was not authorized and auto pay was turned off took payment anyways caused my banking account to overdraft 152 dollars said there was nothing they could do,no concern what's so ever
tonya m | Overall ExperienceI was given 2 different storage unit numbers that were already rented out before getting a 3rd one that was able to be used. Staff seemed very irritated when we first got there and wasn’t the friendliest but we ended up getting things taken care of
BROOKE B | First ImpressionsThe lights in the hall of my storage unit did not stay lit long enough, but aside from that my storage experience was great
SHAI M | Overall ExperienceWe thought we had access to our unit 24 hours a day, but we were told we'd have to pay an extra $10 a month for that kind of access. The unit was already $100 per month. We could have gotten it cheaper elsewhere.
Jenny M | First ImpressionsStaff rude. Threatened to sell my stuff because she didnt see me coming up with $958 in a hour. Just not nice at all. I paid my fees drove 2 hrs away to pick up my things and they still had a lock on it. When i finally got in my storage after calling the store manager which i waited for a hour and some my tv was broken. Overall experience was horrible and Uhaul can never get my money again.
Odessty W | Overall ExperienceIf I ever need storage again I will be going back to uhaul. 0 complaints here👍🏼
Jeremiah J | Overall ExperienceStaff freindly and very helpful. Manager went above explanations in helping.
David H | First ImpressionsThank you for all the help.
tracy b | Overall ExperienceI've been renting from uhaul on clearlake for years this is the best uhaul in Springfield Illinois the staff cares and they always go the mile to assist and help out and the sore manager is the the greatest she is compassionate and she cares and she solves any issue that comes here way Melissa V is the greatest may God continue to bless her to assist others keep up the Good work Melissa V from storage number 0128
Catherine J | Overall ExperienceLight the lot up at night again. Super dark when stopping by after work.
Lisa G | Overall ExperienceThank you so much for everything I really appreciate it a lot
Shai N | Overall ExperienceThank you Steve Balestri for your help.
Gail F | Overall ExperienceBut radio 📻 did work
CRYSTAL B | First ImpressionsOffice staff were ALWAYS extremely kind, polite, and helpful! I felt safe entering the indoor storage area, even at night. My belo gs were secure!
Patricia K | Overall ExperienceI worked with DiAngelo in the beginning and he was wonderful and extremely helpful. He went over to South 6th street and brought over my daughters uhaul moving box to the Clear lake location where we were going to store her belongings. He went above and beyond. And then the day we came to unload he moved the box where we could unload it easier with where her storage unit was located. The only negative I found is they don’t clean the storage unit floors very well- she had papers and misc small items in her unit before we unloaded. The floors throughout the storage facility don’t look like they’re ever washed- they are swept - just don’t look very clean. It would also be nice to have a garbage can for when we need to throw away things that are left by other people. Instead we took them home and threw them away. But otherwise we were pleased and would use the facility again.
brenda t | Overall ExperienceMelissa is Awesome thanks so much for all the help
Thomas A | First ImpressionsI rented a unit for over a year and every staff member that I had contact with was so friendly and knowledgeable about anything that I asked or needed. I Highly recommend this storage facility. I’m sorry that I don’t have names but I was definitely in contact with more than one person over the last year.
Amanda C | Overall ExperienceThanks and sorry about the treadmill if couldn’t fit in the storage I call this morning but was on hold forever
Shai N | First ImpressionsI’ve rented for long periods with other Uhaul factualities, we travel and often store our belongings. My first phone inquiry and encounter at this location was horrendous. Very poor customer service and phone interaction, and absolutely uninformed. I honestly didn’t want to rent here at that point. At some point I figured I’d just swing through and see what the deal was…that’s when we met Deangelo and Melissa! He was awesome! Totally went out of his way to interact and answer any concerns. He showed us around and treated us like VALUED customers! After a short time, my concerns had diminished and I felt glad to be there. He is management material! Melissa too was very friendly and accommodating…she was obviously swamped with work after being without power and suffering the managerial duties of storm recovery! She was working it BIG TIME! I feel much more comfortable using this service having met them both! Thanks!
Danielle J | First ImpressionsThanks for everything in my time of need
Bartholemew M | Overall ExperienceThe overall service was great
Danny K | Overall ExperienceThe manager at Clearlake uhaul was fantastic. I couldn't have asked for better help. She deserves a raise working with no power after the storm and not even letting it phase her for 4 days. She was a Rockstar.
brandon g | First ImpressionsAll good
James T | Overall ExperienceThe guy who was cleaning out the uhauls was so rude . I asked an question with respect & he was sooooo rude. Just because I was asking an question about the door, he gave rude answers multiple times . All I needed was help . Come to find out you guys doors sensors were broke so it wasn’t my fault the door wasn’t opening for us
Khambriya Q | First ImpressionsThey made the process very easy thank you
Heather M | Online Move InThe Staff were excellent n professional. I only rent from them. God Bless Continues to serve the community. Yes I will recommend u. MS NEAL 217 761 4016 THANK U FOR EVERYTHING
Williej N | Overall ExperienceI liked the demo units in the rental office since this was an efficient way to show the sizes without hiking around the facility.
robert J | First ImpressionsI always have trust U-Haul for My storage and transportation provider
Teresa M | First ImpressionsI was provided with everything and information I needed
Danny K | First ImpressionsThings were missing out of my storage unit
Kristoni A | Overall ExperienceSo much storage available! Very clean too.
Kathryn K | First ImpressionsOwner was super nice and helpful. Much appreciated
JACOB H | Overall ExperienceIve been using Uhaul services from Storage unit rentals to truck rentals and from beginning to end the rental process is simple and straight forward. No gimmicks, no fine print or guess work. The facilities, vehicles and equipment are well maintained and super clean and the staff is always friendly and available for any assistance I need! Thanks Uhaul!
Kim L | First ImpressionsThanks
Carolyn B | Overall ExperienceSuper helpful and convenient
Mario E | First ImpressionsMy unit was broken into and the manager claimed that we were the ones that broken in and took our own stuff. We only access our unit 3 times a year, when we entered the building the building was open. The manager said that he had a video that he turned over to the police department and the police told me that no video was turned over. I feel that they could of been a little bit more helpful with this matter and they were not. Told me that they couldn't tell me that last time my code was used. Why would they say there was a video but nothing was turned over to the police. I feel that they have something to hide.
North D | Overall ExperienceI could of used my free storage unit before bringing back truck so I could empty the truck with out having to rent it for a second day or at least pro rated it..2 hrs from time it had to be returned and had to pay for whole another day and could of had it all done in 1 night if I had the storage unit at the time I rented the truck..the staff was very friendly
JACQUELINE B | First ImpressionsThey didn't help me at all and when I told them that something was wrong with my storerage for months the never dis anything and they kept liein to me and then they called yelling at me at 10 pm at Night and at 2 am no they are very poor at what they do
tammy d | Overall ExperienceLots of mice issues but I'm not sure that's anyone's fault - just how self storage works. We were using outside storage, so it would be easy for mice to access. Otherwise everything else was fine. Ample security, plenty of light, staff was always friendly. Prices were acceptable. Will return for future storage needs.
Aaron H | Overall ExperienceLove the Location customer service very helpful and nice people with a smile made My day Helpful the manager showed me how to put in the number and how to get at my unit thank you U-Haul
Teresa M | First ImpressionsNeed to start taking payments for those who cant afford to pay full price by the due date
Quentin B | Overall ExperienceClean and friendly
James T | First ImpressionsI feel I should be credited due to having to call an exterminator due to cockroach infestation that was not a problem nor has it ever been . 2176915748 shannonturner@yahoo.com
Shannon T | Overall ExperienceThe staff was very rude and disrespectful toward me at times. Once blocked the truck so I couldn't get it out of parking lot someone stole the keys out of truck at the apartment I was renting they told me I had to go to another place to order keys which cost a lot of money and I talked to someone else that make keys for U-Haul and he made the key at no cost to me so that guy was trying to get extra money out of me no I would not recommend that place on clearlake in Springfield Ill to no one and I will not trade their anymore. I had COVID when I lost my storage laying in a hospital so you mean there was no concern for that .
shirley l | Overall ExperienceThe people are polite! Answered all my questions and it didn’t take long to get in and out, for both pick up and drop off
Cory P | Online Move InGreat storage facility!!! Employees were very helpful.
FREDDIE O | Overall ExperienceI inquired, spoke to a woman, asking if there were discounted rates for a year contract. She said she would find out snd call me back. No one ever returned the call🤷🏻♂️
RONALD H | Overall ExperienceEverything was excellent except the ceiling above our indoor unit was crumbling off onto our belongings. There was white ceiling power and flakes all over everything. The other thing that upset us is that we put furniture in there that had nothing wrong with it and now we are finding cockroaches in it. I am sure they came from other units since the ceiling of every indoor unit is open for any bug from other units to infest everyone else's unit. The employees were extremely friendly and helpful and we will still recommend the business to others. We were impressed with how clean the floors were and would see an employee cleaning each time we were there to move the items in and out. Thank you for your kindness to us, we will use U-Haul in the future if we need storage or truck rental.
marci l | Overall ExperienceI had too many problems with the online service checking in
Valaree S | Online Move InManager was great always helpful!
Stan N | Overall ExperienceStaff was super friendly and helpful. Facility was clean and well maintained. Super affordable rates.
Lisa G | First ImpressionsEverything was great
robert m | First ImpressionsThe worker on Clearlake (Springfield, IL) at 3:30 on 8/10 was SO awesome and very helpful and friendly!
Taylor U | Online Move InGood
RONALD L | First ImpressionsThank you
Alfred C | First ImpressionsReserved a 10x20 unit. However given two individual 10x10 units upon arrival. Climate inside facility was hot and muggy. Otherwise nice secure facility
Donald H | First ImpressionsThe employees are very helpful and friendly I enjoyed the way that they made me feel welcome
Jean L | First ImpressionsThe service I received was excellent. Staff is very friendly,,, professional & helpful.
annet s | Overall ExperienceCustomer service alone was excellent. When I arrived I was assisted IMMEDIATELY! The employees were so nice and helpful. They walked me through everything to get me started. I am very grateful and will be recommending as well as a return customer. Thanks again.
WyTeaia t | Online Move InStaff was friendly! Access was easy to use. I have already referred a family member to use their services. Thank you.
Elizabeth C | Online Move InAlways great service
Tabitha R | Overall ExperienceVery nice and helpful
Neil T | First ImpressionsManager is awesome, great experience, personable and friendly and helpful. Place is nice and is using temp control which is set to a proper temp. Place is clean and is a convenient area for me and love the alarm and coding system
Virgilio P | First ImpressionsAlways responsive
SHEILA A | First ImpressionsThe floor in my new unit #0100 seems to dip a little either from previous tenants or the unit on the other side of the wall so, that had me worried a little bit if it will cave in.
Jessica h | First ImpressionsTrento was amazing to deal with. Very good with customer service, kind and understanding in a difficult situation
Elizabeth F | Overall ExperienceThe latch was not repaired the whole duration that I stored my belongings...
sarah e | Overall ExperienceCould not seem to keep my reservation in their system .
Gregory S | First ImpressionsKeep up the good work
JULIUS S | First ImpressionsOnline availability was limited to smaller storage units at the chosen location and I would have preferred a larger unit.
Cynthia J | Online Move InOnly because they didnt have the storage unit I reserved for my move an they forgot my dolly had to use mileage to go back an then they they sent me to somewhere else they had no storage.either like I reserved with them earlier so they just gave me anything an now my.items are still in the truck at brunns lane saving mileage it.took away alot of time an.monies I had to pay.someone to wait.around an still no storage I need a refund or something to satify me
KELSHA O | First ImpressionsThey always were helpful always sweet and everyone took care of me even if I had a problem. They were amazing in helping me with uhaul truck rental as well!!! Love the whole staff and Steve always tell people to go to them because there the best in central Illinois!
Dominique O | Overall ExperienceYou ask the wrong questions. The staff was helpful and alway tried to fix and many many problems that came up. On separate ovations I was charged for the wrong unit, over charged, after paying in full every month my unit was put up for auction “accidentally”. That was fixed and then my lock was changed by Uhal and no one had the code to get me in when I was trying to clear out.
DAVID T | Overall ExperienceMy items stored became roach infested
joya s | Overall ExperienceThere were only 2 workers, and they were very busy, but super friendly.
LISA T | First ImpressionsI was asked my phone number when I requested a unit. No other information was confirmed. I have rented trucks before, and my information was provided. What happens to that info you have on file if it is no longer accurate? Moving forward, current information should be asked for regardless of what’s in your system.
Ebone L | First ImpressionsWish the storage units were 24 hr access but otherwise we had excellent service!!
CANDACE G | Overall ExperienceThe Clear Lake location is always friendly, helpful and professional. They are a great crew.
John L | First ImpressionsStaff was extremely helpful. We ran into issues with finding a 10x10 unit with a double door, but the representatives assisting me made sure to find a unit that met my needs.
Karen C | First ImpressionsExcellent staff and very helpful.
wallace w | Overall ExperienceOn 7/9 at approximately 3:45pm I arrived at the Clear Lake location in Springfield, IL. My husband, I and my father were greeted by a store associate by the name of “Fate”. We informed him that I had a reservation for a 10x20 storage unit. He looked by reservation by name and informed me that he could not locate my reservation. He then asked for my phone number and was then able to locate the reservation. He then asked me for my ID and a 2nd point of contact for the storage unit. After giving that information he informed me that they did not have any 10x20 units available but he could see there were two 10x10 units close by each other. It took him about 30 mins to locate a couple 10x10 units but was unable to merge them together in the system. We went to look at the units to ensure they were clean and empty. Upon coming back into the store he informed us that for some reason the system was not letting him book me for one of the units. He then began searching again but was only able to show smaller units. He then stated he located two units but one was smaller than the other. Be advised an hour and half already gone by and my husband and father had left because they were frustrated with the situation. He then sat back in front of the computer after I informed him that the units that were on the contract were not the units that we looked at. I told him that I would feel more comfortable with two 10x10 units. During that time another associate whose name I did not get an opportunity to ask, asked me what size unit I needed. I informed her that I needed two 10x10 units next to each other. She immediately got on her computer and located units 1050 and 1052 with in a matter of 2 minutes. She assisted Fate in place those units in my name and I was out of there in 5 mins. I was so upset because the entire process took 2 hours and 15 mins with “Fate” that took the young lady all of 5 mins to complete. I was also upset with the fact that we reserved a 10x20 unit a week in advance only because not have it available to us upon arrival. We are a military family that drove all the way from Kansas to Illinois with two small children just to have this inconvenient situation occur. My husband is still very upset about it and is asking that UHaul give the 2nd month of storage free for the inconvenience.
deidre s | Overall ExperienceWe are very pleased with our experience with U Haul at Clear Lake and Dirksen Parkway. If we ever have a need for storage or moving projects, we will certainly use this facility.
Lorna P | Overall ExperienceThe entire experience was fairly easy, I did everything online. When you purchase a storage online they give you 2 options and I chose option (pay now) so that I could have everything ready to move my things in. Once I got to my unit, I realized I didn’t have a lock which was an option I chose so I could have everything ready. Well that wasn’t the case I had to ask someone for assistance and they both were completely clueless and kept saying idk what to do. I can’t give you something that we don’t have which was completely rude!!!!!!! I was trying to get in and out. I had to spend more money for something that was included in the option that I chose. If a lock is going to be included this is something that should ALWAYS be in stock to avoid any mishaps and unwanted rude customer service.
LaDreama J | Online Move In6 weeks into my boat storage I was informed that the facility was not zoned for the storage of boats or RVs, so I would need to move my boat ASAP. Very inconvenient considering I was out of town when I received the call and had to have someone else move thr boat. I was offered another facility at 3x the price I was paying but declined. Very unprofessional.
Richard R | Overall ExperienceEverything was clean
Samuel Z | First ImpressionsStephen was extremely helpful and knowledgeable. Great experience!
Patricia K | Online Move InI was given a free month storage. I was very impressed and pleased with the service. Thank you.
Lynn J | First ImpressionsThe local manager at the U-Haul storage facility we used was extremely helpful!!!
Tim N | First ImpressionsStephen is amazing and was so helpful!
Jamie S | First ImpressionsThe staff was SO HELPFUL EVERY STEP OF THE WAY. We move a lot for work and we feel so luckily to have picked this place.
Theodore L | Overall ExperienceManager was incredibly helpful and professional! Made the whole experience very easy.
ARI S | First ImpressionsSuper Clean, lots of reasonably priced storage units of all sizes, all types of moving supplies and equipment. Friendly.personable and knowledgeable staff!
ROBERT R | First ImpressionsThe Gentleman who helped me was very helpful made sure my storage room was sufficient for me and he was very courteous.
Cathrine J | First ImpressionsEveryone I spoke to was so helpful and able to direct me to the correct size boxes I would need to do my packing. I also love the fact that you buy back the boxes I did not need. U-haul will always be our go to place for storage and moving needs!
marci l | First ImpressionsWell Done!
Robert J | First ImpressionsIt was nice they were open after I got off work. I had to ask about the free month and free lock, but the guy was new. Over all it was a good experience and everyone was nice.
TIMOTHY H | First ImpressionsMountains of heartfelt THANKS to Stephen & his staff.
Yconda V | Overall ExperienceWhen ever I move again I going with them
Tilda G | Overall ExperienceWe haven't actually moved yet but the interaction to date with uhaul has been very positive.
Pam D | First ImpressionsExcellent customer service from all the staff I dealt with. I visited the facility several times over the last six months and was pleased with every interaction.
Jennifer H | Overall ExperienceNeed more customer service reps only one person working and process time too long
Rosia S | First ImpressionsVery clean & well maintained facility. Friendly & helpful staff.
Mark Y | Overall ExperienceI would recomend this U Haul storage facility to everyone
Clark G | Overall ExperienceNa
Carol H | Overall Experiencei had a very good time with the very nice staff of UHaul. and i will always do all of my business when the time comes around again at U-Haul. keep up the good work at you are doing so well at doing now.
Robert C | First ImpressionsIt was consistently denying my payments
Matt B | Overall ExperienceThe staff at this facility were truly helpful and I would certainly go back. Should I need to rent a truck or van in the future, this is the store that I will visit. Bless you, thank you!
Stephen J | Overall ExperienceStaff was absolutely great! I will do more business with them. Manager Steve treated me extremely well....great customer service.
RONALD H | Overall ExperienceThough we had a billing challenge early, management did a great job of rectifying the situation. The facilities were new and clean. Access was fantastic.
John E | Overall ExperienceNa
Carol H | First ImpressionsEverything about the storage unit and the employees was great. Problem was that when I cleaned it out to move into my new house I had only had my things in the unit for a week and they still charged me a full month.
Stephen B | Overall ExperienceThis facility is top notch! We experienced huge hiccups along the way with a cross-country move and Marcie answered my call and helped us through the entire process. She took care of us every step even extending a sincere ‘whatever you need’. After we are done with self-storage at this facility, if we are ever in need again, I’ve got their number. I would use and promote this facility again. Employees like Marcie are one in a million and truly care about their customers!
Rebecca C | First Impressions