Moving Truck Rental in Springfield, IL at U-Haul Moving & Storage of Clearlake

444 reviews

3250 Clear Lake Ave   Springfield, IL 62702

(217) 280-8481

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(217) 280-8481

3250 Clear Lake Ave
Springfield, IL 62702

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location
Truck Rentals

One-Way and In-Town Local Rentals in Springfield, IL 62702

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Customer Reviews

Average Customer Rating

444 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Quick and efficient Very polite

ROBERT K. 
Rating:
5.0

Nothing

Brian C. 
Rating:
1.0

People were rude. I rented an appliance dolly when I got there tbey said they didn't have any so they gave me the van and sent me to a different uhual to get the dolly and when I got to that location they didn't have any either so added miles to my trip for nothing.

ELIZABETH H. 
Rating:
5.0

Steve is the best !! All Of his staff is friendly and helpful.

KARLY M. 
Rating:
5.0

I rented a 26 ft. Uhaul it was a bit pricey but well worth it! Unfortunately we parked the uhaul in a parking lot at a grocery store after unloading everything to the new spot...went home to get some rest came back to the uhaual to drop it off and it was GONE! STORY SHORT it was towed and I got the uhaul back late and they didn't even charge me. I appreciate it cause the tow bill was outrageous! Dont leave the uhaul unattended people lol! Thanks uhaul!

Timothy T. 
Rating:
3.0

Check in was great. Fast and friendly. Returning was a disappointment. We sat outside as directed for 20 mins. I had to call the store to ask if someone was coming out soon. Lady who checked us in, while not rude, was not friendly.

Jennifer K. 
Rating:
5.0

Need at least 2 to 3 people working at all times to ensure register people are not the same people hooking up trailers

mark B. 
Rating:
5.0

Hey as far as my experience it could not have been better! Well free woulda worked!

Terrence C. 
Rating:
5.0

Good job

Roy R. 
Rating:
5.0

Sales man was very friendly

KEVIN G. 
Rating:
5.0

Everything was great, including the rental price!

DAVID G. 
Rating:
5.0

Only issue, when I went to pick up my truck rental, my reservation was nowhere in the system

WILLIAM D. 
Rating:
5.0

Put more staff on the floor, especially at the beginning/end of the month.

GEORGE R. 
Rating:
2.0

Seat had a hole in it. Answer the phone, as I tried to call for r days and ultimately had to drive there. Keep pricing competitive, and simple without inflating traps. With so many competitors, this should not be happening.

CHRISTOPHER L. 
Rating:
4.0

When I came to pickup and when I dropped off, employee (female) did not wear a mask the entire time. She worked hard and was helpful but definitely in total violation of the mask mandate.

Keith S. 
Rating:
5.0

Great job! Staff was friendly and helpful. Would recommend highly.

John L. 
Rating:
2.0

I trusted them to check in my truck when I returned it. They waited 3.5 hours to check it in and charged me for it. They did not have a furniture dolly available, I had to go to another location to get one. They kept the clock running and charged me for the mileage as well. All in all they overcharged me $35.26. I had the truck from 11:07 to approximately 15:10 and that includes the time spent doing their job for them. Do not trust this location to be honest, make sure they take care of everything and close the contract before you walk out the door.

MATTHEW N. 
Rating:
3.0

We reserved two dollies that were not available or a furniture dolly. We were charged for them and 50 furniture pads that we never requested. We had to hook up our own tow dolly. The vehicle had less than an 1/8 of tank and we were supposed to get a credit on that as well and still not be refunded.

Shauna H. 
Rating:
5.0

Everyone there was very friendly and helpful. Overall it was an excellent experience. I had never rented from U-Haul before. I will definitely come back if the need arises.

John R. 
Rating:
1.0

The vehicle i rented was not at the location i requested. Nobody at the front desk could tell me how the 50.00 reservation guarantee worked.

Laura R. 
Rating:
5.0

Very helpful and friendly staff!

Jared A. 
Rating:
5.0

Excellent service and hard-working employees. Clear Lake Ave store will get my business in the future.

Joseph O. 
Rating:
1.0

My experience was terrible! First the truck I rented wouldn't open to load. The guy working WAS NOT WEARING A MASK AT ALL!! He provided a different truck, but made us go out and find it and didn't even make sure it would open. It was covered in snow that WE had to brush off ourselves. He also allowed random children run around in the indoor storage area for hours unsupervised. Truly terrible customer service.

Saralyn F. 
Rating:
3.0

Online check in is supposed to make it so I don't have to wait in store to do it. When I went in to get the keys I had to wait 8 minutes while another customer was going over their rental and contract. Also, we rented for 2 hours because we were just moving a couch but were late picking up. When we picked up it said we would still have to have the truck back by the original time. They had probably 50 other options on the lot for people to use, and probably 7 of the truck style we used, two hours should start from pick up as long as I'm there within the hour of my designated time. The truck was also not found where it was shown online to be. We had to look all over for it. We would use this service again but definitely have to give more time for things to not go as planned. Y'all really do get every pennies worth though triple charging people....pay for the truck, pay per mile, fill it back up when you're done. So insane to me to pay three different ways for the same service. I guess when you have no competition you can do what you want though!

Kevin P. 
Rating:
4.0

Staff was very friendly and helpful. Made the stressful time of moving a little easier.

Christopher H. 
No reviews have been submitted for this location.

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