Quick and easy.
SUZAHN HCustomer Reviews for U-Haul Moving & Storage of Clovis
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
EXCELLENT
Gordon AListen to the customer. Because I've had it with empty gas trucks and yall expect me to have it with aome kind of gas not only that but misunderstanding of my destination and now I have an unexpected bill and bad experience. Uhaul used to be great.
MATTHEW BFive star service! I didn't catch the young ladies name who helped me, but she was awesome!
Matthew UI rent from this location often an each time I do so their are outstanding, great service great help very courteous always . GOOD PEOPLE GREAT JOB AS ALWAYS THANK YOU !
DAVID HThe rep has a bit of an attitude.
MARK HBetter instructions for returning the trailer after hours. We had a hard time finding the drop box because we thought it would be attached to the building.
ADAM HProcess was very smooth,and fast. Employees very nice helpful got me in and out no problems. Awesome place.
CODY HThe store manager is always very helpful and nice. The problem is, I had reserved a two wheel dolly from this location on two occasions from the Clovis NM store, once with the large trailer, and once with a 15 foot van. Both times within a month and they did not have a two wheel dolly in stock for customer use . This is a problem that can be fixed by making sure the stores have more rentable accessories in the store. And when you reserve a dolly, appliance dolly, or furniture dollys you should know what equipment they have on hand like you do with the trucks and trailers and let customers know if the location has these available for customers or not, so they can be prepared for not having what is reserved. U-haul is a large enough organization to have these accessories in stock at every location, or the store managers should be able to store use a dolly if they are out of them. I was offered to purchase one at a discount. That is ridiculous and actually insulting that you will only offer the customer a dolly for purchase. The appliance dolly is not an effective replacement for the 2 wheel dolly. I would like some feedback on how you are going to fix this issue.
BRIAN FI had a great experience working with Jacob. I did have to wait for a bit and go looking for an employee the first time in, but he was working alone so it was understandable.
SHANNON TTrailer tracked perfectly and the brakes seemed to work fine. It was clean and in good shape. The technician at the facility in Clovis was very helpful and friendly.
KURT LGuy was rude said I was supposed to drop it off in portales when I selected this store for the drop off and was going to charge me a wrong location drop off fee I explained that wasn’t right and asked who I talk to too fix that and he wouldn’t give me a answer and said have a nice day and walked away
Dylan AYou need someone that can be in the store. One to keep theft down, two it will go a long way to keeping the customer happy
BRIAN FL
HOWARD PWhat a difference from pickup site
STEPHEN HThank you
GEORGE DGreat service wand equipment.
ROBERT GGentleman who helped us was great!
LATISHA RThe folks that run this place are absolutely amazing. They are very helpful, patient, friendly, and have wonderful customer service. I would highly recommend this location. They were straightforward with the information they were providing, they were clear where to find instructions, etc. I had questions at the time I was dropping off, so I called this location and spoke with them again and they cleared up all of my questions. Amazing customer service.
JULIE BDan provided great service
DAVID SIt would be great if the 10' trucks came with the ramps to load it.
SONYA OI called and left a complaint with customer service because of my experience and being charged incorrectly for my reservation. It has been over 48 hours and I have not received a resolution.
RAYMOND MWas told that we could not use our own trailer behind a 10’ box truck. Had to rent a U-Haul car hauler for the additional costs. Speaking with a manager at another location, was told that they rent trucks only with people using their own trailers regularly. Wound up spending considerably more money when it was unnecessary.
Michael MThe staff are extremely helpful and friendly. The hours of operation are convenient. The storage room on the 2nd floor only have stairwell access and have open/fenced tops so all personal belongings get extremely dirty from the environment. Also the “climate control” is simply an exhaust fan. Would not use again for storage but will use again for moving supplies or vehicle/equipment rental.
Ryan R | Overall ExperienceBrought the truck back 3 days early and no refund???? If I kept it longer you would charge me?? Now you can get double money for that truck on those days???
Kerry SMy sales rep was calming during every interaction, offered superb customer service and helped me navigate a stressful situation. I would highly recommend this location to all.
ZELDRA VNothing
JENNY TFast and friendly, all needs met.
RANDALL WA $50.00 rental ended up being almost 85.00. Windshield was dirty. The truck was a huge help!!
SUSAN JSuper knowledgeable and efficient!
KIP TWebsite was down, national outage. Clovis office personnel checked in my trailer later that morning because I dropped off before they opened. No hassle transaction.
DAVID Ccounterperson was awesome!
MICHAEL LRenting from this U-Haul office in Clovis, New Mexico is always easy and quick no complaints no changes. They’re great personnel here.
DAVID HThe young man that helped me was polite and very knowledgeable
CISSY HI returned my reserved trailer and failed to receive an email acknowledgement. I had to return to the store the next day to complete the process.
ERNEST SI've seen better, way better.
THOMAS MU-Haul's computer system was down, but Tristan didn't even come outside to look at the truck when I asked him to. He simply said "I'll get to it. You're good to go". Not OK with me.
THOMAS MThe guy doing check ins and outs was rude and did not want to be there..tried to force me to take a trailer I did not want or reserved..there was a Spanish speaking man in front of me and your customer service agent was rude to him also..you need new employees that want to do this work. That young man was angry and bothered by helping me..very rude..
RYAN KEverything was great as always
NICHOLAS BWhen renting a vehicle going one way. That returning the vehicle early will not get you a refund for those unused days
PAUL LGreat choice to rent from
ISAAC GThe trailer size and tongue worked well with my Jeep, I hardly knew it was there except for the reduced gas milage.
SAMUEL DI have always had a great experience with this location. The ease of renting and the service provided is why I chose to rent a truck a few times a year for the last three years. I have never had a problem getting exactly what I need and pay for. Thank you for the excellent customer service and product.
TONY DI was very happy with my total experience at this location.
LAWRENCE LContinue to work on continuity of company policy among employees.
LARA CRefinish the parking lot it’s terrible. I would rethink the layout of the parking lot seems very disorganized
BILLY BMy only suggestion is to have one extra staff member available when you are picking up a trailer. Because the guy had to go show some people a storage unit, but overall, this was an excellent experience. They hooked up the trailer and disconnected it. I didn’t have to touch a thing.
JOSEPH RCustomer service is terrible
NEIL GEverything was just fine except there was no light in #213.
Stacy T | Overall ExperienceNo lights in the storage units, halls and doorways were far too narrow for my furniture, and they didn’t offer climate controlled spaces. Worst U-Haul storage facility I have ever seen, but the staff was friendly and helpful.
Noah Y | Overall ExperienceIf bigger units were available / offered at this facility, I would’ve stayed much longer. Overall, an average storage facility.
Cheyenne W | Overall ExperienceEveryone was always nice and helpful.
ANITA R | Overall ExperienceThe advertised dimensions for my unit were 6'x8'x8'. The actual size was 5x7x7. The difference is 122 cubic feet. The clerk shrugged and said, "the description in the computer is 6x8." When I invited him to come measure it with me he reluctantly agreed to give me a larger unit at the same price. However, he couldn't figure out how to do it in the computer and said we'd figure it out at the end of my free month. Somehow, I doubt it. After moving into my home I decided the 5x7x7 unit would be large enough for my storage, and easier to move than argue with them about the rate. When I asked to switch to the smaller unit they wanted to charge me insurance again for a whole month, even though I'd used the unit for less than two weeks. They said, "nothing transfers from the previous unit." Forget it. I crammed everything into my garage. I'll do everything I can to not give U-Haul any more of my money. Their customer service is pathetic.
Eli D | Overall ExperienceThe guy with the Steelers beanie was rude and not helpful at all. When I asked for the storage prices snd said “hmm?” thinking of the sizes he rudely said “your welcome to go we elsewhere if you need to”. I was just thinking for a moment. He got irritated with me asking questions. Thankfully the next two guys were VERY helpful and considerate.
ANITA R | First ImpressionsIt would be nice to have all storage on one floor, or an elevator for higher levels. But everything else was great.
Darren M | First ImpressionsYour staff is amazing. Quick, efficient, and courteous. Had me set up in minutes.
Manuel V | First ImpressionsThis group of men was very friendly and polite and even stayed a little late while I unloaded my 3 U-boxes.
Cherie B | Overall ExperienceThere was not much lightning upstairs and there was no pulley system or elevator for upstairs so it made it very hard to move things.
colleen B | Overall ExperienceWe were very please with the way the boxes were delivered and picked up. It was handle in a very professional manner.
patricia m | Overall Experience