Customer Reviews for U-Haul Moving & Storage of Clovis

Rating:

5.0

Thank you

Rating:

5.0

Great service wand equipment.

Rating:

4.0

Gentleman who helped us was great!

Rating:

5.0

The folks that run this place are absolutely amazing. They are very helpful, patient, friendly, and have wonderful customer service. I would highly recommend this location. They were straightforward with the information they were providing, they were clear where to find instructions, etc. I had questions at the time I was dropping off, so I called this location and spoke with them again and they cleared up all of my questions. Amazing customer service.

Rating:

5.0

Dan provided great service

Rating:

5.0

It would be great if the 10' trucks came with the ramps to load it.

Rating:

1.0

I called and left a complaint with customer service because of my experience and being charged incorrectly for my reservation. It has been over 48 hours and I have not received a resolution.

Rating:

3.0

Was told that we could not use our own trailer behind a 10’ box truck. Had to rent a U-Haul car hauler for the additional costs. Speaking with a manager at another location, was told that they rent trucks only with people using their own trailers regularly. Wound up spending considerably more money when it was unnecessary.

Rating:

2.0

The staff are extremely helpful and friendly. The hours of operation are convenient. The storage room on the 2nd floor only have stairwell access and have open/fenced tops so all personal belongings get extremely dirty from the environment. Also the “climate control” is simply an exhaust fan. Would not use again for storage but will use again for moving supplies or vehicle/equipment rental.

Rating:

5.0

Brought the truck back 3 days early and no refund???? If I kept it longer you would charge me?? Now you can get double money for that truck on those days???

Rating:

5.0

My sales rep was calming during every interaction, offered superb customer service and helped me navigate a stressful situation. I would highly recommend this location to all.

Rating:

5.0

Nothing

Rating:

5.0

Fast and friendly, all needs met.

Rating:

4.0

A $50.00 rental ended up being almost 85.00. Windshield was dirty. The truck was a huge help!!

Rating:

4.0

Super knowledgeable and efficient!

Rating:

4.0

Website was down, national outage. Clovis office personnel checked in my trailer later that morning because I dropped off before they opened. No hassle transaction.

Rating:

5.0

counterperson was awesome!

Rating:

5.0

Renting from this U-Haul office in Clovis, New Mexico is always easy and quick no complaints no changes. They’re great personnel here.

Rating:

5.0

The young man that helped me was polite and very knowledgeable

Rating:

3.0

I returned my reserved trailer and failed to receive an email acknowledgement. I had to return to the store the next day to complete the process.

Rating:

2.0

I've seen better, way better.

Rating:

2.0

U-Haul's computer system was down, but Tristan didn't even come outside to look at the truck when I asked him to. He simply said "I'll get to it. You're good to go". Not OK with me.

Rating:

2.0

The guy doing check ins and outs was rude and did not want to be there..tried to force me to take a trailer I did not want or reserved..there was a Spanish speaking man in front of me and your customer service agent was rude to him also..you need new employees that want to do this work. That young man was angry and bothered by helping me..very rude..

Rating:

5.0

Everything was great as always

Rating:

4.0

When renting a vehicle going one way. That returning the vehicle early will not get you a refund for those unused days

Rating:

5.0

Great choice to rent from

Rating:

5.0

The trailer size and tongue worked well with my Jeep, I hardly knew it was there except for the reduced gas milage.

Rating:

5.0

I have always had a great experience with this location. The ease of renting and the service provided is why I chose to rent a truck a few times a year for the last three years. I have never had a problem getting exactly what I need and pay for. Thank you for the excellent customer service and product.

Rating:

5.0

I was very happy with my total experience at this location.

Rating:

4.0

Continue to work on continuity of company policy among employees.

Rating:

3.0

Refinish the parking lot it’s terrible. I would rethink the layout of the parking lot seems very disorganized

Rating:

5.0

My only suggestion is to have one extra staff member available when you are picking up a trailer. Because the guy had to go show some people a storage unit, but overall, this was an excellent experience. They hooked up the trailer and disconnected it. I didn’t have to touch a thing.

Rating:

2.0

Customer service is terrible

Rating:

4.0

Not very friendly.

Rating:

1.0

Plate lights did not work I was pulled over. Brakes lights would go in and out. I did express that in the other U-Haul I received and I believe the reps name at the store in Clovis NM his name was Tristan. I asked for a different trailer after asking a few questions about the payment he made it seem like I was bothering him. Very unpleased.

Rating:

2.0

I have always used this location, the staff was always very nice and helpful. This time the experience was horrible, they usually take me to inspect the vehicle, this time the young man was lazy, did nothing, didn’t advise of all of the physical damages. I asked for my military discount, that I have always been given and was told they never have given a Military Discount, when I returned the vehicle, I was charged for two days of Hand Dolly use, and when I told the same rude young man, I didn’t use it, I used my own, he basically called me a lier. That the seal was broken. The seal looked the same as it did when I picked the truck up. As I said at the beginning, there wasn’t an equipment inspection, I assumed the Seal was intact, I took pictures, but some of them didn’t come out and save. I need another U-Haul, however, I will see if I can find another location or another company, I don’t want to use this location again, unfortunately, I will probably have no other options. Since 2009, this has always been my choice location

Rating:

3.0

Had trouble finding an employee when we arrived. Had to go to another building to get him & when we did he didn’t even make eye contact. Just told us to leave it over there & pointed. We appreciated his trust & all, but weren’t used to not getting an ok after a visual inspection. All ended well but it was weird. They seemed to be short staffed & I know that’s a problem all over. He was not offensive or rude or anything, just overly busy. Kind of felt bad for him. All came out well when we received our return receipt through email & saw no other charges, as we returned the trailer with no damage

Rating:

2.0

Honor reservations. I was downsized to a smaller trailer after being told there was a double booking for the one I requested. The Clovis location is clean and professional but it's absolutely unprofessional to mess up that bad.

Rating:

4.0

Very fast and efficient

Rating:

5.0

The young man that helped us was very nice. He hooked up everything for us and we were good to go.

Rating:

4.0

Great employees there to help out as best they can for their customers. Much appreciated, and thank you for everything.

Rating:

5.0

Great choice

Rating:

5.0

Excellent location been working with them for months

Rating:

1.0

Rude employees that have no care for the usual name. The nasty family I have ever met along with being unhealthy and lazy

Rating:

1.0

Siagen was very condescending when answering my questions. Their answers were a lot of I don’t know’s as well, not much help.

Rating:

3.0

Why did I get charged 25 dollar cleaning fee? Is that standard?

Rating:

3.0

I had a great check in and pickup experience. The attendant was helpful and got me hooked up and on my way. I was trying to hurry to get the trailer back before the office closed. I showed up 5 minutes after it closed. But there were employees still there. I knocked on the door and the employee greeted me through the glass. I told him I needed to return a trailer he said just leave it and they would get it in the morning. I told him I didn't know how to unhook it, he said it was easy and they were closed. He then proceeded to leave. I had a hard time lifting the trailer off my trailer hitch. There was not a lift on the trailer. I am a 55 year old women. And your employee couldn't take 5 minutes to help me. Very poor customer service.

Rating:

5.0

Great customer service

Rating:

4.0

Outstanding customer service.

Rating:

5.0

We ordered a dolly and prepaid to get a dolly but never received it So ensure you have the extra equipment that people pay for on hand

Rating:

5.0

Just completed after hour drop off using the app. Was self explanatory and easy to use.

Rating:

5.0

I’m grateful they left it an open return

Rating:

3.0

Everything was just fine except there was no light in #213.

Rating:

2.0

No lights in the storage units, halls and doorways were far too narrow for my furniture, and they didn’t offer climate controlled spaces. Worst U-Haul storage facility I have ever seen, but the staff was friendly and helpful.

Rating:

3.0

If bigger units were available / offered at this facility, I would’ve stayed much longer. Overall, an average storage facility.

Rating:

4.0

Everyone was always nice and helpful.

Rating:

1.0

The advertised dimensions for my unit were 6'x8'x8'. The actual size was 5x7x7. The difference is 122 cubic feet. The clerk shrugged and said, "the description in the computer is 6x8." When I invited him to come measure it with me he reluctantly agreed to give me a larger unit at the same price. However, he couldn't figure out how to do it in the computer and said we'd figure it out at the end of my free month. Somehow, I doubt it. After moving into my home I decided the 5x7x7 unit would be large enough for my storage, and easier to move than argue with them about the rate. When I asked to switch to the smaller unit they wanted to charge me insurance again for a whole month, even though I'd used the unit for less than two weeks. They said, "nothing transfers from the previous unit." Forget it. I crammed everything into my garage. I'll do everything I can to not give U-Haul any more of my money. Their customer service is pathetic.

Rating:

3.0

The guy with the Steelers beanie was rude and not helpful at all. When I asked for the storage prices snd said “hmm?” thinking of the sizes he rudely said “your welcome to go we elsewhere if you need to”. I was just thinking for a moment. He got irritated with me asking questions. Thankfully the next two guys were VERY helpful and considerate.

Rating:

4.0

It would be nice to have all storage on one floor, or an elevator for higher levels. But everything else was great.

Rating:

5.0

Your staff is amazing. Quick, efficient, and courteous. Had me set up in minutes.

Rating:

5.0

This group of men was very friendly and polite and even stayed a little late while I unloaded my 3 U-boxes.

Rating:

3.0

There was not much lightning upstairs and there was no pulley system or elevator for upstairs so it made it very hard to move things.