Customer Reviews for U-Haul Moving & Storage of Colonie

7,199 reviews

2043-45 Central Ave   Albany, NY 12205
(Rt 5, East of Lisha Kill Rd.)

(518) 456-7514

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 456-7514

2043-45 Central Ave
Albany, NY 12205
(Rt 5, East of Lisha Kill Rd.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHELLE C 
Rating:
5.0

Not sure. Always get efficient and very friendly service at this location. Very personable employees

PETER S 
Rating:
5.0

Customer did not leave a comment.

Shakara C  |  First Impressions 
Rating:
1.0

I was over charged for mileage, I have to vehicle for about 4 hours, return it and drop the key in drop box ,I as seeing i have it for 23 hours, note to vehicle i rented before this one i use both to do about the same amount of mileage.

GLENDON E 
Rating:
5.0

Get more employees like Tristan!

Jill H 
Rating:
5.0

Incredibly fast at a great price and it's a excellent hitch for my 2022 rav4 hybrid

Thomas D 
Rating:
5.0

Cathy is an exceptional employee. Bright, cheerful, helpful, outgoing, highly competent, knowledgeable, engaging, and very conversational, It would be a much better world if more people were as good and as positive as she. You folks are very lucky to have her in your employ.

PAUL A 
Rating:
5.0

Easy in, easy out and easy to work with the sales team. Thanks!

DAVID E 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J 
Rating:
3.0

The associate that was working which was Sat.5/17/2025 must have woken on the wrong side of the bed. I walked up to counter said to him in a jokingly manner are you having fun yet because he was only one working and he was running around. He never said 1 word to me except asking me for ID and when I left, I said thank you see you in a little bit and I never got a reply. During the whole transaction he was super focused and did not want to be bothered and it definitely showed. If having a bad morning, then don't bring it to work with you and push it onto other customers. Or call in and be miserable by yourself

CHRISTOPHER P 
Rating:
5.0

All good. Half thru our trip one of the car dolly tail lights didnt.work. but it all worked out for our trip

SHANE L 
Rating:
1.0

Staff was very rude and unhelpful. If something goes wrong, don't expect them to help at all.

TANNER B 
Rating:
5.0

The manager was phenomenal, he helped me so much. He was extremely helpful and explained how Uhaul works so I had a full understanding. He was great 👍 I would highly recommend this particular Uhaul to family and friends 🧡

Kristi K  |  First Impressions 
Rating:
5.0

Tristan is a class act. I would highly recommend this location based on the service.I received from him.

MATHEW B 
Rating:
3.0

The storage until need to updated.The ceilings were linking and most of my belongings got wet.Thanks

LAYLA G  |  Overall Experience 
Rating:
1.0

Made a reservation at another location. Arrived and was told they didn’t have the size truck available. Did not receive any notification that the rental wasn’t available . I would need to go to another location and transferred reservation to new location. Picked up rental and box of truck was clean but cab was very dirty, windows were not clean, and truck smelled. Driving the truck it seemed to have a wheel balance issue or bent wheel as truck hopped driving down the road and check engine light turned on. Upon returning rental was yelled at the return associate that the return lanes was not 2 lanes but was clearly painted on blacktop of 2 lanes. I confirmed and showed the associate that there is 2 clearly marked lanes in the blacktop. Then was told that she wasn’t really comfortable driving the truck in tight areas such as the return area.

BRIAN B 
Rating:
1.0

Customer did not leave a comment.

LEE E 
Rating:
5.0

Customer did not leave a comment.

CINDY M 
Rating:
5.0

A bit farther away from my house then other places but they have many choices in stock

ALEX K 
Rating:
5.0

Customer did not leave a comment.

gail p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT J 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J 
Rating:
5.0

Customer did not leave a comment.

JAMES A 
Rating:
1.0

Manager was rude. They did not know thei the equipment they were renting. I asked if the trailer had a motorcycle chock, they said no and I could rent one from them for a one way rental. When I agreed to take it anyway, I got to the unit and it had the motorcycle chock and clearly stated it was for motorcycle use. A lot of drama over them not knowing their job. I also was told there would be an extra charge for an extra day. That was not listed on your website and the insurance was $10 more than listed on your website. It was supposed to be already paid but my booking got screwed up when you changed pickup locations.

WILLIAM R 
Rating:
5.0

Everything was great!?the person helping me was terrific

BERNARD S 
Rating:
5.0

My experience was very good. Everything went very smooth.

HESHMAT U 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D 
Rating:
5.0

Excellent service. Fast and courteous!

MICHAEL A 
Rating:
1.0

Customer did not leave a comment.

KIRA A 
Rating:
2.0

Only 1 person working. 2nd employee didn’t show up. I was number 4 in a line 12. Finally got my truck and the inside was filled with mud and leaves. It was obviously used by a landscaper and not cleaned out. I cleaned the truck then laid down multiple blankets so our furniture wasn’t dirty. The woman behind the counter was wonderful. No one blamed her. Lots of pressure from angry customers. Will not return. The people being paid to help me move had to sit around for an hour.

WILLIAM P 
Rating:
5.0

The girl at the front desk was hustling because the other worker was coming in late and she had a ton of people and handled it nicely.

CHRISTINE P 
Rating:
4.0

The lady that was working was very very nice but took 45 minutes to get a trailer I reserved. She was all by herself now I think that’s a little ridiculous, but she did her job. She needs more help on a Sunday morning. The line was out the door

DUANE L 
Rating:
3.0

Always have trucks available

GANESH M 
Rating:
5.0

Customer did not leave a comment.

Andres B  |  First Impressions 
Rating:
5.0

N/A

JILLIAN M 
Rating:
5.0

Customer did not leave a comment.

Lynn W 
Rating:
4.0

Not all the lights were working on the trailer. and the back door needed to be lubricated was hard to open.

STEVEN J 
Rating:
3.0

I think the gas mileage was wrong

KATHLEEN M 
Rating:
5.0

Keep up the great job that your doing

LAWRENCE B 
Rating:
4.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
4.0

I never received my final receipt. Would like a final invoice for my records.

JONATHAN B 
Rating:
5.0

Customer did not leave a comment.

RICHARD D 
Rating:
5.0

Nothing it was a smooth transaction and Tristan was great checking us in...I do not recall the lady who checked the truck back in but she was excellent as well...one thing I forgot to ask we didn't use furniture pads never even opened package can a get that refunded...it was raining so we just used black bags...thank you

JOSEPHINE F 
Rating:
5.0

Customer did not leave a comment.

Amanda D 
Rating:
5.0

Customer did not leave a comment.

GEORGE L 
Rating:
5.0

Customer did not leave a comment.

HARRY I 
Rating:
3.0

Short staffed took a hour to get checked in for a reservation, then equipment wasn't working right and then was over charged

TREVOR J 
Rating:
5.0

Customer did not leave a comment.

Stephen R 
Rating:
4.0

Well the cab wasn't air tite wind rain and snow blew thur the doors. The trailer leaked water on the boxes packed

FREDRICK L 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER P 
Rating:
5.0

The staff are friendly and knowledgeable and the price was below what I thought it would be. Overall a pleasurable experience and i would definitely use this location again.

NICHOLAS W 
Rating:
5.0

Everything was super easy and good to go. For some reason it was incredibly difficult to remove key from ignition, not sure if it were user error or if there any additional issues.

Paul M 
Rating:
1.0

Customer did not leave a comment.

Siva S 
Rating:
5.0

Customer did not leave a comment.

CARL J 
Rating:
4.0

Your monthly fees climb constantly and was way to much for the space he had

Daniel A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONSUELA H 
Rating:
4.0

Staff was helpful and the process smooth equipment was maintained and worked well.

DONALD L 
Rating:
5.0

Great service and really friendly and helpful thank you

JEFFREY J 
Rating:
5.0

Pleasant courteous experience thank you

MICHAEL Y 
Rating:
5.0

There was thick ice on the windshield and across the back bumper. Very difficult to open the back door

DEAN J 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
5.0

Tener un tráiler más grande yo lo alquiler y no lo utilices

MANLIO C 
Rating:
5.0

First of all I want to thank Allie for walking me through the process of getting the truck before I rented it. The truck was fine to drive. The process when you actually do it is very difficult especially in our icy cold weather.

Virginia b 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

Customer did not leave a comment.

DAWN D 
Rating:
5.0

Customer did not leave a comment.

Coraline F 
Rating:
5.0

Customer did not leave a comment.

MOHAMED E 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R 
Rating:
5.0

Customer service representative I dealt with was efficient, polite, and very helpful.

JONATHAN T 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
4.0

Customer did not leave a comment.

Christopher N 
Rating:
5.0

Customer did not leave a comment.

Kayla l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEONIA J 
Rating:
4.0

Customer did not leave a comment.

WILLARD L 
Rating:
4.0

Everyone was very helpful and gracious, both in person and on the phone.

MARIA D 
Rating:
5.0

Customer did not leave a comment.

JERRY W 
Rating:
5.0

As soon as we drove in to return the truck, the General Manager immediately stopped what he was doing and processed our return paperwork. Everything was completed within minutes! Great Service! Thank You!

JOHN P 
Rating:
4.0

Everything ran smooth. Don't change a thing.

DAVID D 
Rating:
5.0

Excellent service - the van handled very well - even in the snow!

TINA N 
Rating:
5.0

Customer did not leave a comment.

DARRELL W 
Rating:
5.0

Customer did not leave a comment.

REBEKAH L 
Rating:
1.0

Don’t hire the jackasses I did, who stole and damaged my belongings and overcharged the fee by wasting time.

BARBARA E 
Rating:
5.0

Wayne is always very friendly and helpful

DAVID P 
Rating:
5.0

Nothing. Tristan was informative, patient, and helpful.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
3.0

Let users upload photos instead of just take photos at the beginning.

ANTOINE J 
Rating:
5.0

It was an easy transaction with a friendly employee to greet me and take care of the rental.

CHRISTOPHER W 
Rating:
3.0

They need to communicate better with new customers about how estimates works and how many miles each estimate covers. So that' people renting the vehicle knows how many miles they're allowed before going over the limit.

RAYMOND C 
Rating:
5.0

Customer did not leave a comment.

farana s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
3.0

I reserved 2 furniture carts but none were available when I picked up the truck.

JUSTIN L 
Rating:
5.0

Everything was great. My place to rent

RANDY J 
Rating:
4.0

Inside was fair outside was'nt

DARRYL D 
Rating:
5.0

Everything was easy. Got in. Got what I needed. Returned it everything went smooth.

J H 
Rating:
5.0

The entire experience was pleasant and smooth.

BRAD O 
Rating:
5.0

Nothing all worked out well, equipment spotless and worked fine!

FRANK J 
Rating:
5.0

Customer did not leave a comment.

LEONA D 
Rating:
5.0

keep up the good work!!

JAMES L 
Rating:
5.0

Staff were excellent! Very helpful and efficient.

CAROLYN M 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S 
Rating:
5.0

Nothing it was a good experience

Steve Y 
Rating:
5.0

Customer did not leave a comment.

ZACHARY K 
Rating:
4.0

Keep up the great work!

LINDEN T 
Rating:
3.0

Customer did not leave a comment.

SERGIO V 
Rating:
5.0

The location and the whole process was very smooth and easy! I used the online reservation system and the phone app. I think advertising $29.95 for a small 10' box truck is misleading. Although I was only driving about 20 miles total for a 2 hour rental, the total cost with $15 insurance was $57. If I'm renting for any length of time and driving substantial miles, I'm definitely going to find an umlimited miles option with another company. Charging the mileage and having the customer fill the tank is like charging double.

Richard L 
Rating:
2.0

I returned the vehicle with the same amount of gas as picked up but was then charged $25 for fuel claiming 5 gallons short. Rreached out with photo and was pretty much blown off. Not remotely pleased.

Pamela W 
Rating:
1.0

I had a leak and complain about a mouse problem and nothing was done

Amanda E  |  Overall Experience 
Rating:
3.0

Pricing has escaleted dramatically in the past couple of years. UHaul is no longer competitive.

Bruce L  |  Overall Experience 
Rating:
3.0

The storage facility is full of mice or vermin. Our storage term was for almost two months and the droppings were like a blanket on the bed frame. I’m hoping we didn’t move mice to the new home.

John T  |  Overall Experience 
Rating:
4.0

Mice got to some of my stuff :( other than that everything was smooth and easy.

Robin R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamar M  |  Overall Experience 
Rating:
1.0

You are very short staffed. The phone rrings s forever. Spend some money on the dump.

august d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya A  |  First Impressions 
Rating:
5.0

Jason and his colleagues were very kind and helpful. They made my family's move to be a smooth experience.

maxime f  |  Overall Experience 
Rating:
5.0

No concerns or complaints

anquinette l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEGAN J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa K  |  First Impressions 
Rating:
5.0

.

Brian B  |  Online Move In 
Rating:
2.0

Still haven't heard about my insurance claim been about a month what is the deal want my damage to my car paid for I paid to have it fixed how long do I have to wait this is not right

Richard D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN J  |  Online Move In 
Rating:
5.0

The person who checked us in was wonderful.

JENNIFERLYN S  |  Online Move In 
Rating:
5.0

Good all around

STACEY A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shakara c  |  Overall Experience 
Rating:
5.0

Thank you all for your service and the Help as well Ms Wright

SHERYL W  |  First Impressions 
Rating:
5.0

Thanks your for your patience

joseph r  |  Overall Experience 
Rating:
1.0

I lost a lot of stuff due to a rodent infestation in the unit. I filed a claim and hopefully ill get reimbursed.

RACHELLE J  |  Overall Experience 
Rating:
1.0

The fact that i was told 24hr acces to my storage and this facility only had till 10pm access was disappointed at 8:30pm no access to my storage room was not accessable for me to use. I had to have a refund and i was charged for a vehicle and miliage that 13 miles from my house 4 times back and forth to your facility i was charged. Extremely disappointed and still charged $108 for the vehicle. Next time stop advertising one thing and the next day its another story. They never had told me anything.

erika w  |  First Impressions 
Rating:
5.0

Everyone was super nice kind and friendly. I'm glad I choose this uhaul storage during my transition of relocating. Highly recommended staff Is top tier 👌

Jaquesha W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique B  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Carly P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia S  |  Overall Experience 
Rating:
4.0

Nice poop droppings all over furniture in the unit had to throw most of it out because of it. That was disgusting

ed b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

delores a  |  Overall Experience 
Rating:
5.0

Need bigger units.Also wider enterance and exit

MJ F  |  Overall Experience 
Rating:
5.0

Manager was very helpful and friendly

Angela S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danielle C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alfred S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

George N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyson d  |  First Impressions 
Rating:
4.0

Takes too long to get refund

TONY L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JANEL W  |  Overall Experience 
Rating:
1.0

There were mice all over my things

Latizza D  |  Overall Experience 
Rating:
5.0

Very knowledgeable, and helpful staff. Made everything easy. Will definitely recommend and return for future rentals.

james g  |  First Impressions 
Rating:
5.0

Yes the employees at UHaul were very nice and very helpful from the time i had Storage and when i ended Storage...i would recommend anyone to UHAUL...

Mazarine B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nadia F  |  Overall Experience 
Rating:
5.0

I thouroghly enjoyed my experience with all the employees at U-HAUL from start to finish and if I had to use them again there would be no hesitation

Yaphet B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen B  |  Overall Experience 
Rating:
5.0

It was a great experience being able to pickup a uhaul truck and secure storage unit all at one location. Made moving so much easier. I would highly recommend this option to anyone in need of these services.

Stephen O  |  First Impressions 
Rating:
5.0

Great service

Daniel E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sybil C  |  Overall Experience 
Rating:
5.0

Staff was friendly and knowladgable

Jarrod M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth P  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Stephen B  |  First Impressions 
Rating:
5.0

my storage experience was excellent

randy D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew M  |  Overall Experience 
Rating:
5.0

Thank you

Ginalucia T  |  Overall Experience 
Rating:
2.0

Staff didn’t seem knowledgeable. My storage was free for a month and my card was charged. No questions were asked.

jasmine b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson M  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JESSE D  |  First Impressions 
Rating:
5.0

The two people working on 2/26 while very busy, were on top of things. I have never rented a storage unit, they made everything EASY. On top of that even though they were obviously busy I had prompt and friendly service. After my reservation, and while driving from Buffalo to Albany, my friend looked up some pricing on self storage. There were some very attractive deals from you competitors. I am very customer service oriented, and while of course price matters, they made the experience worth it. Thank you so far, -James

James H  |  First Impressions 
Rating:
4.0

As much i like doing business with the Uhaulfor many years as much i was disappointed with the service in the past couple weeks. Although i like to recognize the branch manager Nicholas Diotte but to remind him that not only due covid19 but and blue code weather condition in NYS eviction are prohibited. Yes, landlords taking advantage after federal rental aid was distributed and still evict tenants but unfortunately i do not meet that category because never have been late and statement that they don't want me see at that location classify as discrimination and insult my sensitive personality, and action as blockage of my formerly rented unit what prevented to enter unit #1317 till yesterday, 2/19/2022, is classified as retaliation. Yes, i can't file small court claim while i was "tenant" but now i have green light for that including local PD twisting my both wrists. Otherwise, i am pleased as much not please apparently the others. Have a wonderful president day celebration and make sure rental equipment will be clean for the farther renters because that location has 2 new employees who do not much and these are women what would be unacceptable to see toilet filthy and flooring too.😁😁😁 Good night for now, dear location 2043-45 Central Avenue, Colonie, NY 12205. I am glad that credit administration in Phoenix, AZ received my payment in full for the equipment and my financial advisor confirmed that too as well as Michael Kimmer??? Quite didn't comprehend last name.😍😍😍

Irina M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nur b  |  First Impressions 
Rating:
4.0

I know it's expected to have rodents in a storage facility, just wish there was a way to control that. That was the only negative thing. I had to re-pack all of my boxes into toats.

Joann R  |  Overall Experience 
Rating:
5.0

The staff member who checked me in was professional,friendly and made the check in process simple and smooth.

Philip F  |  First Impressions 
Rating:
5.0

Great staff and very accommodating!

ITG B  |  Overall Experience 
Rating:
4.0

Location manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!

Irina M  |  First Impressions 
Rating:
1.0

I've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revised

Matthew A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie l  |  Overall Experience 
Rating:
4.0

The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.

Matthew B  |  Overall Experience 
Rating:
4.0

They were great. Things went very smoothly.

SAMUEL A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenene P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Claire T  |  First Impressions 
Rating:
5.0

Great service

caman m  |  First Impressions 
Rating:
5.0

Very Pleased With The Service I Received.

Jean B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carly p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc P  |  Overall Experience 
Rating:
5.0

Those guys were absolutely great. We will be long-term customers there

FERGALI F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen S  |  First Impressions 
Rating:
5.0

The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.

MICHELLE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M  |  First Impressions 
Rating:
5.0

Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.

Kelly F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Susan K  |  First Impressions 
Rating:
4.0

There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.

Gabrielle S  |  Overall Experience 
Rating:
5.0

Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...

susanna b  |  First Impressions 
Rating:
5.0

I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. 😀 Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..

Irina M  |  Overall Experience 
Rating:
5.0

The person who helped me both times, Wayne, was helpful and quick.

lisa b  |  First Impressions 
Rating:
5.0

The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card

Joan R  |  Overall Experience 
Rating:
4.0

Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!

Irina M  |  First Impressions 
Rating:
3.0

The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.

peter n  |  Overall Experience 
Rating:
2.0

If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.

Charles L  |  Online Move In 
Rating:
4.0

Everything was good but it was expensive.

Mehread M  |  Overall Experience 
Rating:
5.0

The staff and management was very helpful thank you so much for your assistant

Martin M  |  First Impressions 
Rating:
5.0

All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!

Jeffrey L  |  First Impressions 
Rating:
3.0

The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.

RAY J  |  Overall Experience 
Rating:
3.0

I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected

RAY J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas G  |  Overall Experience 
Rating:
4.0

The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in

Dana W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raquel C  |  Overall Experience 
Rating:
5.0

Always helpful with any of my needs

Linda L  |  Overall Experience 
Rating:
5.0

Clean and very hospitable storage.

CORTLAND B  |  First Impressions 
Rating:
5.0

Nicholas was very helpful with answering all my question I was very happy with my service.thanks

jackie l  |  First Impressions 
Rating:
5.0

Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.

Ryan A  |  First Impressions 
Rating:
5.0

Great Service

Raquel C  |  First Impressions 
Rating:
5.0

I was very happy with the moving company and storage the workers were very friendly

Nerva h  |  Overall Experience 
Rating:
5.0

The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.

alexander P  |  Overall Experience 
Rating:
5.0

Good job

mark e  |  Overall Experience 
Rating:
4.0

The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.

alexander P  |  First Impressions 
Rating:
4.0

Good experience

Linda K  |  First Impressions 
Rating:
1.0

They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use

david m  |  First Impressions 
Rating:
4.0

Good job

mark e  |  First Impressions 
Rating:
5.0

convenient, easy & quick, thanks. Jo

jo s  |  First Impressions 
Rating:
5.0

The staff were extremely professional, quick to respond and assist, and very friendly.

pam f  |  First Impressions 
Rating:
4.0

ok

James D  |  Overall Experience 
Rating:
5.0

Great service always courteous

BRENDA M  |  Overall Experience 
Rating:
4.0

The staff are friendly and courteous.

Kenya M  |  Overall Experience 
Rating:
5.0

The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.

Michael G  |  Overall Experience 
Rating:
5.0

Always polite, friendly and helpful. Storage location was clean.

Kirsten J  |  Overall Experience 
Rating:
4.0

I had no issues.

DUVERNEY D  |  Overall Experience 
Rating:
4.0

The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.

chris m  |  Overall Experience 
Rating:
5.0

Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.

Christopher G  |  Overall Experience 
Rating:
1.0

Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!

Rebecca F  |  Overall Experience 
Rating:
4.0

Na

Julien W  |  Overall Experience 
Rating:
5.0

Great service, friendly and helpful :)

Karen B  |  Reservation 
Rating:
2.0

Would not recommend because price increased 2x in over a year

Mary k  |  Overall Experience 
Rating:
4.0

Great job

Israel M  |  Overall Experience 
Rating:
1.0

The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.

Greg K  |  Overall Experience 
Rating:
5.0

i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon

HERMAN M  |  Overall Experience 
Rating:
5.0

Positive experience from start to finish. Thank you.

Diane S  |  Overall Experience 
No reviews have been submitted for this location.
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