Customer Reviews for U-Haul Moving & Storage of Colonie

Rating:

1.0

The young woman who helped me with the trailer when I got there was very knowledgeable and friendly. However the trailer had lighting issues and she fixed it herself when I went to leave with the trailer the driver side brakes were locked up resulting in a mechanic needed to fix the problem. Upon returning to drop off the trailer I drove to the designated area and entered the store where another Woman told me to put it back where I got it. Upon driving to that location another female customer who was picking up a trailer almost ran into me resulting in words being exchanged. After dropping off the trailer I drove to a parking spot and entered the store thinking I needed to complete the rental. After a lengthy wait the woman employee came back into the store and instead of telling me everything was good and I could go made me wait in line just to tell me that. The employee I dealt with on the return had an attitude problem.

Rating:

5.0

Only issue was bringing trailer back after hours. Did not know what to do and wasn't easy once I downloaded app. For those without a smart phone,they'd be screwed fir returns.

Rating:

5.0

The staff was professional, courteous, and knowledgeable. Answered all my questions and concerns. I would recommend the Colonie location to anyone looking for a place to rent a truck. I have no complaints.

Rating:

5.0

Everything was as expected.

Rating:

1.0

They auctioned my internet off after sending me countless of emails and text messages asking me to call and make arrangements to pay for my unit and when I called and tried to pay they said they could not accept money I'm getting a lawyer I'm going after them

Rating:

5.0

No improvement necessary.

Rating:

1.0

The young lady attaching trailer to SUV was incompetent and could have caused an accident. She said I was all set but I could see she barely turned the screw holding the hitch. I walk over and lifted the trailer straight off. After her fiddling with it unsuccessfully I had to screw it down!! Unacceptable!!! Thankfully I was paying attention and had some sense. Lack of training and overbite. The day before the computer system was off-line so I couldn’t rent

Rating:

3.0

Returned the truck just before closing but they still charged me the convenience fee even though I handed the keys over to an employee

Rating:

5.0

Not sure. Always get efficient and very friendly service at this location. Very personable employees

Rating:

1.0

I was over charged for mileage, I have to vehicle for about 4 hours, return it and drop the key in drop box ,I as seeing i have it for 23 hours, note to vehicle i rented before this one i use both to do about the same amount of mileage.

Rating:

5.0

Get more employees like Tristan!

Rating:

5.0

Incredibly fast at a great price and it's a excellent hitch for my 2022 rav4 hybrid

Rating:

5.0

Cathy is an exceptional employee. Bright, cheerful, helpful, outgoing, highly competent, knowledgeable, engaging, and very conversational, It would be a much better world if more people were as good and as positive as she. You folks are very lucky to have her in your employ.

Rating:

5.0

Easy in, easy out and easy to work with the sales team. Thanks!

Rating:

3.0

The associate that was working which was Sat.5/17/2025 must have woken on the wrong side of the bed. I walked up to counter said to him in a jokingly manner are you having fun yet because he was only one working and he was running around. He never said 1 word to me except asking me for ID and when I left, I said thank you see you in a little bit and I never got a reply. During the whole transaction he was super focused and did not want to be bothered and it definitely showed. If having a bad morning, then don't bring it to work with you and push it onto other customers. Or call in and be miserable by yourself

Rating:

5.0

All good. Half thru our trip one of the car dolly tail lights didnt.work. but it all worked out for our trip

Rating:

1.0

Staff was very rude and unhelpful. If something goes wrong, don't expect them to help at all.

Rating:

5.0

The manager was phenomenal, he helped me so much. He was extremely helpful and explained how Uhaul works so I had a full understanding. He was great 👍 I would highly recommend this particular Uhaul to family and friends 🧡

Rating:

5.0

Tristan is a class act. I would highly recommend this location based on the service.I received from him.

Rating:

3.0

The storage until need to updated.The ceilings were linking and most of my belongings got wet.Thanks

Rating:

1.0

Made a reservation at another location. Arrived and was told they didn’t have the size truck available. Did not receive any notification that the rental wasn’t available . I would need to go to another location and transferred reservation to new location. Picked up rental and box of truck was clean but cab was very dirty, windows were not clean, and truck smelled. Driving the truck it seemed to have a wheel balance issue or bent wheel as truck hopped driving down the road and check engine light turned on. Upon returning rental was yelled at the return associate that the return lanes was not 2 lanes but was clearly painted on blacktop of 2 lanes. I confirmed and showed the associate that there is 2 clearly marked lanes in the blacktop. Then was told that she wasn’t really comfortable driving the truck in tight areas such as the return area.

Rating:

5.0

A bit farther away from my house then other places but they have many choices in stock

Rating:

1.0

Manager was rude. They did not know thei the equipment they were renting. I asked if the trailer had a motorcycle chock, they said no and I could rent one from them for a one way rental. When I agreed to take it anyway, I got to the unit and it had the motorcycle chock and clearly stated it was for motorcycle use. A lot of drama over them not knowing their job. I also was told there would be an extra charge for an extra day. That was not listed on your website and the insurance was $10 more than listed on your website. It was supposed to be already paid but my booking got screwed up when you changed pickup locations.

Rating:

5.0

Everything was great!?the person helping me was terrific

Rating:

5.0

My experience was very good. Everything went very smooth.

Rating:

5.0

Excellent service. Fast and courteous!

Rating:

2.0

Only 1 person working. 2nd employee didn’t show up. I was number 4 in a line 12. Finally got my truck and the inside was filled with mud and leaves. It was obviously used by a landscaper and not cleaned out. I cleaned the truck then laid down multiple blankets so our furniture wasn’t dirty. The woman behind the counter was wonderful. No one blamed her. Lots of pressure from angry customers. Will not return. The people being paid to help me move had to sit around for an hour.

Rating:

5.0

The girl at the front desk was hustling because the other worker was coming in late and she had a ton of people and handled it nicely.

Rating:

4.0

The lady that was working was very very nice but took 45 minutes to get a trailer I reserved. She was all by herself now I think that’s a little ridiculous, but she did her job. She needs more help on a Sunday morning. The line was out the door

Rating:

3.0

Always have trucks available

Rating:

5.0

N/A

Rating:

4.0

Not all the lights were working on the trailer. and the back door needed to be lubricated was hard to open.

Rating:

3.0

I think the gas mileage was wrong

Rating:

5.0

Keep up the great job that your doing

Rating:

4.0

I never received my final receipt. Would like a final invoice for my records.

Rating:

5.0

Nothing it was a smooth transaction and Tristan was great checking us in...I do not recall the lady who checked the truck back in but she was excellent as well...one thing I forgot to ask we didn't use furniture pads never even opened package can a get that refunded...it was raining so we just used black bags...thank you

Rating:

3.0

Short staffed took a hour to get checked in for a reservation, then equipment wasn't working right and then was over charged

Rating:

4.0

Well the cab wasn't air tite wind rain and snow blew thur the doors. The trailer leaked water on the boxes packed

Rating:

5.0

The staff are friendly and knowledgeable and the price was below what I thought it would be. Overall a pleasurable experience and i would definitely use this location again.

Rating:

5.0

Everything was super easy and good to go. For some reason it was incredibly difficult to remove key from ignition, not sure if it were user error or if there any additional issues.

Rating:

4.0

Your monthly fees climb constantly and was way to much for the space he had

Rating:

4.0

Staff was helpful and the process smooth equipment was maintained and worked well.

Rating:

5.0

Great service and really friendly and helpful thank you

Rating:

5.0

Pleasant courteous experience thank you

Rating:

5.0

There was thick ice on the windshield and across the back bumper. Very difficult to open the back door

Rating:

5.0

Tener un tráiler más grande yo lo alquiler y no lo utilices

Rating:

5.0

First of all I want to thank Allie for walking me through the process of getting the truck before I rented it. The truck was fine to drive. The process when you actually do it is very difficult especially in our icy cold weather.

Rating:

5.0

Customer service representative I dealt with was efficient, polite, and very helpful.

Rating:

4.0

Everyone was very helpful and gracious, both in person and on the phone.

Rating:

5.0

As soon as we drove in to return the truck, the General Manager immediately stopped what he was doing and processed our return paperwork. Everything was completed within minutes! Great Service! Thank You!

Rating:

4.0

Everything ran smooth. Don't change a thing.

Rating:

5.0

Excellent service - the van handled very well - even in the snow!

Rating:

1.0

Don’t hire the jackasses I did, who stole and damaged my belongings and overcharged the fee by wasting time.

Rating:

5.0

Wayne is always very friendly and helpful

Rating:

5.0

Nothing. Tristan was informative, patient, and helpful.

Rating:

3.0

Let users upload photos instead of just take photos at the beginning.

Rating:

5.0

It was an easy transaction with a friendly employee to greet me and take care of the rental.

Rating:

3.0

They need to communicate better with new customers about how estimates works and how many miles each estimate covers. So that' people renting the vehicle knows how many miles they're allowed before going over the limit.

Rating:

3.0

I reserved 2 furniture carts but none were available when I picked up the truck.

Rating:

5.0

Everything was great. My place to rent

Rating:

4.0

Inside was fair outside was'nt

Rating:

5.0

Everything was easy. Got in. Got what I needed. Returned it everything went smooth.

Rating:

5.0

The entire experience was pleasant and smooth.

Rating:

1.0

I had a leak and complain about a mouse problem and nothing was done

Rating:

3.0

Pricing has escaleted dramatically in the past couple of years. UHaul is no longer competitive.

Rating:

3.0

The storage facility is full of mice or vermin. Our storage term was for almost two months and the droppings were like a blanket on the bed frame. I’m hoping we didn’t move mice to the new home.

Rating:

4.0

Mice got to some of my stuff :( other than that everything was smooth and easy.

Rating:

1.0

You are very short staffed. The phone rrings s forever. Spend some money on the dump.

Rating:

5.0

Jason and his colleagues were very kind and helpful. They made my family's move to be a smooth experience.

Rating:

5.0

No concerns or complaints

Rating:

5.0

.

Rating:

2.0

Still haven't heard about my insurance claim been about a month what is the deal want my damage to my car paid for I paid to have it fixed how long do I have to wait this is not right

Rating:

5.0

The person who checked us in was wonderful.

Rating:

5.0

Good all around

Rating:

5.0

Thank you all for your service and the Help as well Ms Wright

Rating:

5.0

Thanks your for your patience

Rating:

1.0

I lost a lot of stuff due to a rodent infestation in the unit. I filed a claim and hopefully ill get reimbursed.

Rating:

1.0

The fact that i was told 24hr acces to my storage and this facility only had till 10pm access was disappointed at 8:30pm no access to my storage room was not accessable for me to use. I had to have a refund and i was charged for a vehicle and miliage that 13 miles from my house 4 times back and forth to your facility i was charged. Extremely disappointed and still charged $108 for the vehicle. Next time stop advertising one thing and the next day its another story. They never had told me anything.

Rating:

5.0

Everyone was super nice kind and friendly. I'm glad I choose this uhaul storage during my transition of relocating. Highly recommended staff Is top tier 👌

Rating:

5.0

Very helpful staff!

Rating:

4.0

Nice poop droppings all over furniture in the unit had to throw most of it out because of it. That was disgusting

Rating:

5.0

Need bigger units.Also wider enterance and exit

Rating:

5.0

Manager was very helpful and friendly

Rating:

4.0

Takes too long to get refund

Rating:

1.0

There were mice all over my things

Rating:

5.0

Very knowledgeable, and helpful staff. Made everything easy. Will definitely recommend and return for future rentals.

Rating:

5.0

Yes the employees at UHaul were very nice and very helpful from the time i had Storage and when i ended Storage...i would recommend anyone to UHAUL...

Rating:

5.0

I thouroghly enjoyed my experience with all the employees at U-HAUL from start to finish and if I had to use them again there would be no hesitation

Rating:

5.0

It was a great experience being able to pickup a uhaul truck and secure storage unit all at one location. Made moving so much easier. I would highly recommend this option to anyone in need of these services.

Rating:

5.0

Great service

Rating:

5.0

Staff was friendly and knowladgable

Rating:

5.0

Very friendly and helpful staff!

Rating:

5.0

my storage experience was excellent

Rating:

5.0

Thank you

Rating:

2.0

Staff didn’t seem knowledgeable. My storage was free for a month and my card was charged. No questions were asked.

Rating:

5.0

The two people working on 2/26 while very busy, were on top of things. I have never rented a storage unit, they made everything EASY. On top of that even though they were obviously busy I had prompt and friendly service. After my reservation, and while driving from Buffalo to Albany, my friend looked up some pricing on self storage. There were some very attractive deals from you competitors. I am very customer service oriented, and while of course price matters, they made the experience worth it. Thank you so far, -James

Rating:

4.0

As much i like doing business with the Uhaulfor many years as much i was disappointed with the service in the past couple weeks. Although i like to recognize the branch manager Nicholas Diotte but to remind him that not only due covid19 but and blue code weather condition in NYS eviction are prohibited. Yes, landlords taking advantage after federal rental aid was distributed and still evict tenants but unfortunately i do not meet that category because never have been late and statement that they don't want me see at that location classify as discrimination and insult my sensitive personality, and action as blockage of my formerly rented unit what prevented to enter unit #1317 till yesterday, 2/19/2022, is classified as retaliation. Yes, i can't file small court claim while i was "tenant" but now i have green light for that including local PD twisting my both wrists. Otherwise, i am pleased as much not please apparently the others. Have a wonderful president day celebration and make sure rental equipment will be clean for the farther renters because that location has 2 new employees who do not much and these are women what would be unacceptable to see toilet filthy and flooring too.😁😁😁 Good night for now, dear location 2043-45 Central Avenue, Colonie, NY 12205. I am glad that credit administration in Phoenix, AZ received my payment in full for the equipment and my financial advisor confirmed that too as well as Michael Kimmer??? Quite didn't comprehend last name.😍😍😍

Rating:

4.0

I know it's expected to have rodents in a storage facility, just wish there was a way to control that. That was the only negative thing. I had to re-pack all of my boxes into toats.

Rating:

5.0

The staff member who checked me in was professional,friendly and made the check in process simple and smooth.

Rating:

5.0

Great staff and very accommodating!

Rating:

4.0

Location manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!

Rating:

1.0

I've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revised

Rating:

4.0

The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.

Rating:

4.0

They were great. Things went very smoothly.

Rating:

5.0

Great service

Rating:

5.0

Very Pleased With The Service I Received.

Rating:

5.0

Those guys were absolutely great. We will be long-term customers there

Rating:

5.0

The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.

Rating:

5.0

Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.

Rating:

4.0

There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.

Rating:

5.0

Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...

Rating:

5.0

I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. 😀 Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..

Rating:

5.0

The person who helped me both times, Wayne, was helpful and quick.

Rating:

5.0

The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card

Rating:

4.0

Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!

Rating:

3.0

The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.

Rating:

2.0

If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.

Rating:

4.0

Everything was good but it was expensive.

Rating:

5.0

The staff and management was very helpful thank you so much for your assistant

Rating:

5.0

All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!

Rating:

3.0

The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.

Rating:

3.0

I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected

Rating:

4.0

The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in

Rating:

5.0

Always helpful with any of my needs

Rating:

5.0

Clean and very hospitable storage.

Rating:

5.0

Nicholas was very helpful with answering all my question I was very happy with my service.thanks

Rating:

5.0

Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.

Rating:

5.0

Great Service

Rating:

5.0

I was very happy with the moving company and storage the workers were very friendly

Rating:

5.0

The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.

Rating:

5.0

Good job

Rating:

4.0

The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.

Rating:

4.0

Good experience

Rating:

1.0

They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use

Rating:

4.0

Good job

Rating:

5.0

convenient, easy & quick, thanks. Jo

Rating:

5.0

The staff were extremely professional, quick to respond and assist, and very friendly.

Rating:

4.0

ok

Rating:

5.0

Great service always courteous

Rating:

4.0

The staff are friendly and courteous.

Rating:

5.0

The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.

Rating:

5.0

Always polite, friendly and helpful. Storage location was clean.

Rating:

4.0

I had no issues.

Rating:

4.0

The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.

Rating:

5.0

Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.

Rating:

1.0

Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!

Rating:

4.0

Na

Rating:

5.0

Great service, friendly and helpful :)

Rating:

2.0

Would not recommend because price increased 2x in over a year

Rating:

4.0

Great job

Rating:

1.0

The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.

Rating:

5.0

i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon