There were so many issues from the fee to the size to the service. I was a one way renter from Florida to NY. I was suppose to get the first month free of storage. They charged me and then had to refund me which in turn screwed everything up. I kept getting bills saying I was past due. They couldn't fix it over the phone so I had to go in. For them to have to "move ne out, and back in" to fix it. I was supposed to have a 10×20 unit, but they don't exist, so I had 2 units. I tried calling for 10 straight days to let them know I was moving, but no one ever answered. When we got there one of the units had a red lock on it and when asked the guy said we owed and insurance fee on one because we only paid insurance on one unit... Nope they were rented as one unit, he was the new manager and was twice as bad as the old one. At least the old one was friendly! Bad from start to finish.
Michelle R | Overall ExperienceSelf Storage Units in Albany, NY, 12205
U-Haul Moving & Storage of Colonie
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Drive Up Storage
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![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$129.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $129.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
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![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$154.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $154.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$194.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $194.95 Per Month
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
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They auctioned my internet off after sending me countless of emails and text messages asking me to call and make arrangements to pay for my unit and when I called and tried to pay they said they could not accept money I'm getting a lawyer I'm going after them
debra r | Overall ExperienceThe manager was phenomenal, he helped me so much. He was extremely helpful and explained how Uhaul works so I had a full understanding. He was great 👍 I would highly recommend this particular Uhaul to family and friends 🧡
Kristi K | First ImpressionsThe storage until need to updated.The ceilings were linking and most of my belongings got wet.Thanks
LAYLA G | Overall ExperienceYour monthly fees climb constantly and was way to much for the space he had
Daniel A | Overall ExperienceI had a leak and complain about a mouse problem and nothing was done
Amanda E | Overall ExperiencePricing has escaleted dramatically in the past couple of years. UHaul is no longer competitive.
Bruce L | Overall ExperienceThe storage facility is full of mice or vermin. Our storage term was for almost two months and the droppings were like a blanket on the bed frame. I’m hoping we didn’t move mice to the new home.
John T | Overall ExperienceMice got to some of my stuff :( other than that everything was smooth and easy.
Robin R | Overall ExperienceYou are very short staffed. The phone rrings s forever. Spend some money on the dump.
august d | Overall ExperienceJason and his colleagues were very kind and helpful. They made my family's move to be a smooth experience.
maxime f | Overall ExperienceNo concerns or complaints
anquinette l | First Impressions