There was only one person working the desk and several people in line. With the phone ringing constantly. There should’ve been another counter person working the desks.
TRACY FCustomer Reviews for U-Haul Moving & Storage of Columbia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing that I think the only thing I disapprove of is the after hours fee. We do all the work of taking the pictures making sure it's clean in order to return it safely and legally. Why should we have an additional $20 after hours fee.
LORRIE DThe staff was great. The equipment was top notch and performed very well
DENNIS KVery professional
TODD KThrough a mixup on my part they went above and beyond to resolve it. Totally satisfied with my experience and would recommend to others
KATHLEEN KOne way to make it better. Have an interactive map with available units, so customer can see WHERE the units available are located. Had to call and ask. Other thing, I rented mine on the 11th. It would have been nice to be told my smaller unit had to be empty by the 10th. Now I am paying for 2 units for a month. I understand why it is done, but maybe have 2 dates per month for rental and canceling. Just a thought. Overall, very clean, very nice, I love the garages to lock yourself in the building while unloading. Thank you
Tina E | Overall ExperienceHire more staff and have some one with more energy to work and give better offer/deals instead of being so blah about it and not caring to look out for the customer
NORMA RNever received any paperwork
TODD KWas pleased with business approach was very professional!! Another location was not professional at all, they had cancelled my reservation after a week notice and I was bot happy!! Your employee there had tried to. Contact me but I didn’t want to talk to them This location employee took the time to come out and explain that they had discounted my reservation,and informed me that a discounted mileage rate as well! I’ve usually done business with u haul and expect to keep doing business in the future. Thx for making up for someone’s mistake Daniel Herr
DANIEL HThis facility is the best facility I have ever rented space. It was always clean, staffed, stocked with trucks and trailers and available for questions. Kiddos to the management here for a very well run facility.
Fredrick M | Overall ExperienceThe counter people were very helpful and accommodating. They helped with locating a drop off location, based on my destination.
SHAWN SAll good
CARMINE SVery friendly service rep.
ROBERT MGreat service
TRAVON NEverything went well, I am completely satisfied with this u haul
herbert s | First ImpressionsI received great service from this facility. I really appreciated the donation area where we can leave well maintained items for others to use when we no longer need them. The only thing that was missing is a dedicated dumpster that we can use on move out day.
Hailey M | Overall ExperienceOnly issue was that I was not provided with an applance dolly I requested, but I was refunded my money upon returning the rented trailer to the facility.
SHAWN BLove all the security cameras and easy access
Crystal D | Online Move InPerhaps have the trucks that are scheduled to be picked up facing the entrance so that they can be identified by the renter, rather than having them randomly parked in the lot? Your policy on not refunding unused and unopened furniture blankets could be revisited.
NORMAN WThe motorcycle trailers for U-Haul are easy to get the motorcycle in and very easy to strap it down to stop any type of damage.
GREGORY DEasy process and the team was friendly
Jace EI wouldn't change a thing everything was fine with customer service was there for us and everything was taken care of and handled.
GREGORY DRude Manager, clerk very inexperienced. Owes me $24.96 for gas charge since they did not get prior customer who used truck to fill tank and so I had to do such since UHaul had my cc and would charge me a inflated fee for improper gas useage. I told the clerk tank was not full but she said it was...drove 28 miles and put $30 to make tank full. I need a call back from uhal 717-424-0197 Patrick Wallace
PATRICK WThe guy was wonderful and helpful
ABDOULAYE TGot to make sure your equipment work, pick up was for 9:00am end up running around looking for a good equipment that thanks God elizabeth town location had everything we need it at one location .
NORBERTO CThe manager is rude and just a nasty person. I would never recommend this place due to the property manager
Brian S | Overall ExperienceThank you for a great experience! Super fast check in was greatly appreciated!
Wiliam EI got charged with an after-hours fee because I was 10-15 minutes early before the faciliuty opened. Unprecedented and complellt unfair - this is NOT the level of honesty and respoect that I have received from this facility in the past. VERY UNFORTUNATE!
BRADLEY GGreat service! I’m a repeat customer and will definitely recommend this location to my friends and family
ANGEL RRatchets on the trailer were very difficult to use, needed some lubrication
CARL EVery pleased with the overall experience
Douglas B | First ImpressionsThe location is nice clean and spacious.
Glen CAllen & his team were great! Very professional. Allen went above and beyond to help me & rectify what someone else did wrong. I would highly recommend going to Allen's location.
JENNIFER CHad no issue. Customer service was great
KENT WGreat customer serivce!
Matthew FColumbia location Staff are well informed very informative if as well as knowledgeable of their position. The facility is very clean. Well, prepared.
Donyell B | First ImpressionsVery satisfied with costumer service even with return vehicle excellent service thank you all of you U haul staff
LUZ RExtremely welcoming, very sociable, knowledgeable and helpful. Pay the ticket paid attention.To detail knows her job very well
DONYELL BConvenient Location with spacious parking lot and lots of available equipment. Very friendly and help staff. Definitely recommend this location!
ROBERT LService was excellent , very polite and pleasant service. I was very pleased
Matt MRoach infestation all over my sofa that cost 5.000 and found roaches in our book shelf’s .
KIMBERLY M | Overall ExperienceWhen renting a Uhaul truck to move into a new house they advertised a deal for a month free on one of their storage units. This was what made me decide to get a storage unit at this location, but when I was registering my information and I went to pay I was charged the full price for the first month, and when I called customer service they said the deal was only on a one-way trip rental of 50 miles or more and that I wouldn't get the discount. It was pretty shady the way they advertised it, I'm sure it has nothing to do with the storage facility, but that makes me think twice about renting from Uhaul again. There was also a deal on a free lock with the storage unit, but when I went to check out, I was also charged for that, although when I called customer service, they updated my reservation and gave me the free lock. Everything else was amazing, clean facility, inside heated unloading area, and easy to find my storage unit with the map they provided.
Jesse C | Online Move InVery clean truck
DEBRA SNo changes keep up the good work
DARRYL LEverything was fine as is. The wait time was short and the customer service was very attentive and pleasant. Highly recommend this location and service.
RAYMOND SAttendant was courteous and very helpful. Went out of her way to find my wallet that I had dropped outside the facility.
Michael L | First ImpressionsA little bit more information about how the trailer functions at time of pick-up would have been helpful. I have used dolly trailers previously, but this one was a bit different. Wasn't a big deal, we figured it out.
STEPHEN FNice large units that are safe and secure. Would definitely recommend to anyone needing space to store their items. The staff was also very polite and helpful. Overall, it was a great experience!!
Brandon P | Overall ExperienceThe people were awesome.and friendly. My transition was pretty smooth.
Pamela M | First ImpressionsWe appreciate that this storage is manned.
Charles H | Online Move InThere was some sort of stuff on the right passenger door, from a previous driver and a mostly empty cocoa butter tub with no lid behind the seat and a deodorant in the dashboard tray.
Yvonne BThis is the 3rd time I rented a vehicle for use. The windows and dashboard are dirty. I have to clean out the back of the vehicle before and after use of it. It says if returned clean it will be 25.00 credit. Never seen nothing on my end.
JAMES AMore carts
SCOTT K | Overall ExperienceFamily run, the people were awesome!
PAUL EThis location got me out of a jam & was great to work with. However, the uhaul reservation or other uhaul site I originally had everything set up for failed. My original reservation was set to be picked up in DE then when equipment wasn't available I got a text saying I had to pick up in Salisbury MD. The reservation was made well in advance why was the equipment not available!? I understand things happen but this seems to be the normal now and not the first time I've experienced this. I'll likely just buy my own trailer instead of the hassle of renting one after this last experience I will say this location was good and seem to have a great staff to help me out.
Sean KN/A
JAMES A | First Impressionsclean inside of windows
LYNN KTruck was dirty inside and out. Windshield was difficult to see out of due to accumulated dirt. Padlock chained to truck bay was frozen and unusable. My nickname for this POS vehicle was the “wobbly goblin” due to the amount of free play in the steering from 157K miles of use.
Thomas MPrice is right good staff and excelente customer services.
JOSE RNothing!!!!! The staff was very helpful even with Learning what was best for my huge tv for storsge. Definitely will be using them agsin!!!?
Ann BFirst time renting a trailer. The staff hooked it up and removed it for me. I definitely recommend this location. Thanks
RALUY LRoaches everywhere and got charged after being told was not going to be charged for an extra month so I’m never using this again.
JOSE L | Overall ExperiencePeople who work there have no idea what their doing called them 8/1/24 to tell them I was moving my stuff from storage they never took me out of computer when I notified them and I had trouble getting in and out with my card had to have it fixed 3 different times. The garage doors do get in and out are broken
KRISTINE A | Overall ExperienceI think they were great towards me. They put me first in all situations . My husband had a problem with them tho, I don’t know the whole story I just know the guy and him were going back n forth and then hung up on on him. ( Columbia storage) I help my husband pay for this storage as well , so that concerns me .
letitia s | Overall ExperienceThe staff is very polite and professional and the store manager was extremely helpful in helping me find the perfect storege that meet my need.
Joesph S | First ImpressionsEveryone was very knowledgeable and helpful. Very nice facility.
DENNIS S | First ImpressionsStaff was amazing
Laura S | Overall ExperienceWe were told that we had to pay an extra $450 because the person who did our contract did not look over or review the fact that our paperwork said we were allowed 0 miles to drive which is not our fault that your system or personnel got ahead of there self
JOSE L | First ImpressionsBecause I’m black I was being watched like a criminal and I didn’t like that . Made me feel uncomfortable .!
letitia s | First ImpressionsThe in person staff was amazingly helpful and professional. The only downside was having to come in person to get the one month free.
MERIDETH L | First ImpressionsI was supposed to have a 10 x 10 and i got 2 5 x5. Very disapponted. Because of the switch i couldnt fit 2 major pieces of furniture which made me have to borrow money to rent a cargo van so i could store those 2 pieces of furniture at my daughters house. Had i not been able to borrow that money i would have had to throw out 2 very good pieces of furniture that could never be replaced because they werew specially made for me. If i would have gotten the 1 unit instead of 2 everything would have fit.
CHRISTEN W | First ImpressionsAllen was fantastic and friendly. He made me feel super comfortable and confident in the security with leaving my stuff in this facility. Highly recommend the prospect road location!
KATHERINE C | First ImpressionsThe team were very accommodating and helpful in making the move and storage needs simple and smooth
Kevin S | First ImpressionsMy experience was perfect, the staff was friendly and did everything to help, I will recommend this u haul facility to everyone, I felt like family
herbert s | Overall ExperienceEveryone was very helpful and walked me thur the steps very clean and a lot of storage highly recommended
BARRY W | First ImpressionsThe experience was excellent, the staff were great, and I will recommend this facility to anyone, it is a huge help for anyone moving
carol m | Overall ExperienceGreat service and convenient
Emily S | Overall ExperienceWhen I rented the unit I told the guy I wanted to pay 2 months rent and he told me it was $160 and that's what I gave him he did not charge me taxing and then he turned around and charged me for a lock that I did not need and then the next month I got charged late fee and he claims that he sent the $122 back to my account and the bank says it wasn't there they said if it came in on a card that was not any longer activated it went back to him and he claims that I lied that it didn't come back to him either so personally I think he pocketed the money that's just an opinion
LYNETTE B | Overall ExperienceThey went out of their way to make sure that all my fears were put at ease and all my questions were answered
Derek T | First ImpressionsEasy access and great security.
Benjamin K | Overall ExperienceNot only is she very pretty she’s very helpful
BRYCE E | First ImpressionsLarge, clean facility with everything one would need
Mark W | First ImpressionsAccess was easy and convenient, workers were very helpful
Yamere N | Overall ExperienceCustomer service was awesome. I stopped in the day before my move-in for storage to preview the locker sizes before I committed to it. The young woman who assisted me was very nice, she answered all my questions and showed me a few features to help make the move-in process faster. The next day we came back with the truck and movers it was raining and there was a line for everything. It felt like everyone showed up at all at once. The same young lady from the day before was in but she was alone this time. She communicated clearly to everyone and kept track of who was next so we didn't have to stand in line. No one seemed upset or bothered either. Had a great chat with another customer who came in to return some items. Overall, I recommend this location for it's cleanliness alone! Great customer service is a big PLUS!
Candace J | First ImpressionsYour rate's for truck rental & storage prices are lowest in the area. Staff is very customer friendly, all staff took time to help & answer questions. I was surprised that each unit is alarmed.
MARTIN M | First ImpressionsDarleny was exceptional, friendly and knowledgeable. Kudos to her to make the process easy.
philip h | First ImpressionsWas not told even though i came to shop at their suggestion, about 1st month rental being free . I was told therw was no paperwork when i asked for it , that i must fill out appilcation online thus negating 1st mobth free offer and i had to pay for it. Would like that putback on my card. Also someone who tents here came by and took a picture of my syorage unut contents the only time my door was left unlockef . I did thisto use the rest room. Thete is no way tjis personcpuld have known the door was opened unless someone called her mobile phone snd told her. This is tge same way i have been robbed at a storage facility in the past.
Patricia S | Online Move InI only purchased the smallest unit to store a washer and dryer temporarily before installing in our new property. It fit perfectly and it was clean and well maintained. It was easy to close our contract on the unit. I just called the location and the staff helped close it that day. They also provided a lock for the unit for free. 5 out of 5. Will definitely use this service in the future.
Christopher S | Overall ExperienceThey was there when i needed them.
Terrance G | Overall ExperienceThe best moving and storage I’ve ever been apart of im so lucky !!
BARNABAS B | Overall ExperienceI loved my experience with obtaining and moving my belongings into the storage at this UHaul. The manager was very informative and helpful! Thank you so much!
Toni S | Online Move InReally amazing and helpful staff!
Kate D | First ImpressionsVery clean and staff was very helpful
Whitney D | First ImpressionsExcellent is an understatement. It was stress-free and easy. I was joyful and pleased
Eric K | Online Move InThanks
larry a | First ImpressionsThank you Darleny Cespedes-Ramos for helping me find my unit and providing me with excellent customer service.
Brian L | Online Move InYou guys really need multiple bathroom directions posted at the end of every isle. It’s like a corn feild maze in there consider color coding by locker like reflective paint and reflectors leading to emergency exits. Forget about the orange paint scream in these isle. We the customers will know let’s say cannery yellow locker isle will lead me out! Consider this across the empire.
Eduardo T | Overall Experience