The issue was with checking out. I checked out after emptying my unit. Told the man gave my unit number and name. They continued to charge me. Never took me off auto pay which caused overdraft fees I was angry when called about an issue that had cost me a lot of money. The only way the lady would deal with my account was for me to apologize . When I started crying she said “oh my god” very rudely. I have not received an apology and I have no doubt they will continue to charge my account. The worst customer service in the world!!! No apology for their issue .. I was treated with contempt
MICHELE S | Overall ExperienceSelf Storage Units in Columbia, PA, 17512
U-Haul Moving & Storage of Columbia
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Enjoy the time I had that. Facility storage area? No problem, very clean, no mice, no roaches, never have a problem or an issue recommended to all prices very good prices plus you get a free month when you release a storage other storages of you home, don't give you that free month anymore, but they do thank you so much.
iluminado c | Overall ExperienceI have a major issue with U-Haul's payment policies, no wonder why people get their stuff auctioned just like me. I fell behind because of work situation and my living situation and offered to make partial payments to get caught up every week, and U-Haul's payment policy is no partial payments so once it hit 2 months of being behind my bill was out of control and there was no way for me to catch up because I couldn't make any partial payments so inevitably my stuff got auctioned I lost a ton of family heirlooms and my wife's family heirlooms and I'm quite unhappy about it if you all would have accepted a payment plan then I would have been able to keep my stuff and not have to deal with the traumatic stress that my wife is going through now
WILLIAM A | Overall ExperienceGreat staff and great climate controlled facilities
John S | Overall ExperienceDue to my irregular travel schedule I need 24 hr acces to my storage which cause some incoviniets. Personnel attentive, courteus and willing to help.
rafael v | Overall ExperienceBuen servicio gracias
Alexandra G | Overall ExperiencePerfect place for me to store my belongings. Never had any issues while I was using this facility for more than 2 1/2 years. Staff is very friendly and helpful. Thank you.
Deborah T | Overall ExperienceI left because you all raised the rates on me a few months in with little notice... definitely shouldn't be something that ever happens to someone with under a year of renting. Unacceptable and although the rest of my experience was positive I won't do buisness with uhaul storage in the future.
brian u | Overall ExperienceHave rented storage units of various sizes at this location. Very clean and well maintained.
VICKI V | First ImpressionsThe lighting was poor, but otherwise my experience was excellent, the staff was friendly and helpful
HERBERT S | Overall Experience