They were incredibly busy and I think short staffed so took a while to hook up and unhook trailer but the staff was excellent.
THOMAS SCustomer Reviews for U-Haul Moving & Storage of Coon Rapids
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing staff
Rachael B | First ImpressionsQuick and courteous service. Excellent experience!
CHRISTOPHER WI've used this same place a number of times, and it's always a smooth and easy experience. Hard to find anything to complain about.
ADAM PU-Haul the best
GEOFFREY NStaff is so nice and helpful. Super smooth service, and affordable! Great, quick job hooking the trailer up too, and being able to drop off after hours is soooo nice!
ELYSSA NThe trailer entry wasn't the width I needed, so I rented this for no reason.
NATHAN BIt was the worst ever experience I will never rent from them again
CAROL WI was quoted one price on line and when I went in to pay the price almost doubled. I've rented from Uhaul many times before and this has never happened. The employees were very nice. My poor review was not a reflection on them.
DAVID AThe area is front of the store is always congested with people parking, picking up, and dropping off all in the same small area. I recommend making returns in a different area than pick ups, like rental cars at an airport.
David RVery helpful and accommodating.
BARBARA Ni thought this whole moving experience was excellent
Cari CAlways great service, super fast and friendly! Wide selection, always have what I need, and it’s a great value. The fast and friendly service is why we keep coming back! Highly recommend.
MICHELLE AAlways great service at the Coon Rapids location.
KEVIN LGreat people
FRANK KUsed this location multiple times without any issues
ERIK Rthe ramp is too short. if youre loading by yourself with a heavy object youll blow a nut getting up the short ramp. the truck ran fine and pulled me along well. make sure of your pick up point, i had to drive an extra 20 miles each way to get it.
JAMES JVery friendly staff and owner, got me hooked up and on the road quickly so I could start moving.
DWAYNE DThe best part of my experience came when I drop off the trailer, I forgot his name but his initials were V.D. He was very helpful and friendly, U Haul should take a look at this young man for a supervisor, or a management position, or at least throw a ton of money at this guy to make sure he sticks around for a long time. Thanks Jeff
JEFFREY CVery helpful
JOHN DHire more staff.
FRANKLIN BThe staff was marvelous!! Thanks for such excellent service!!
JARROD DStaff was great. Shayd was very friendly and professional and got me on my way.
WILLIAM EGreat experience, and without the expense of renting a truck!
STEVEN WWent well
JEFFREY JSuch a great team at this location! Matt is a total gem!
MICHELLE HThe wiring for the trailer lights installed at this same location 3 years earlier was improperly protected against the elements and wasn't functioning for my trailer rental. An employee found the issue and repaired it in the parking lot so I could continue with my plans that day. Excellent service going above and beyond for an issue that shouldn't have been an issue in the first place. Great job!
GREGORY MI was impressed with how efficient the drop off process was. The unhooked the trailer and sent me on my way in about 10 minutes or less.
WILLIAM WI contacted the coon rapids store to reserve an enclosed 12' trailer on a Monday. When I went in on Friday, there was none reserved. Someone didn't return one I guess. Anyway, after discussing options, we decided that I would take one from your "one-way trip" inventory, and return it to the Blaine store. I thought it was kinda strange to have that differentiation in your system, but I guess it makes sense. Then I discovered the price was $69 instead of $29. I think those are accurate prices from memory. Anyway, the gentleman at the Coon Rapids store agreed to rent me that trailer at the "Two-way trip" price. I'm glad he was able to get me a trailer for my needs. I appreciated his effort.
CURTIS BStaff is really helpful and knowledgeable. Thank you
LAURA C | Overall ExperienceNot much! Super friendly staff, affordable rental and quick service.
CATHERINE KFriendly and helpful staff, very clean facility!
ELIZABETH N | Overall ExperienceThe weekends is when the majority of people have time to move and having the double sliding doors locked so early makes moving items more cumbersome as we needed to use a regular door that we had to swipe everytime to open. Plus the ridge on the doorway we had to get the carts over
sara v | Overall ExperienceI use this location exclusively because they are consistent and helpful. Thank you!
STACY LQuick greeting. Assured. Confident and prepared. Easy check In and courtesy above standards. Thanks guys.
MICHAEL FThe staff was Wonderful. Went beyond providing me help and support for me when I needed it most after losing my husband unexpectedly. Cleanest facility I have ever seen.
Robin D | Overall ExperienceBe a little more of adc n hi mmkkmkmmmmmmmmmmmlmkŕrrrr³, I will
JOSHUA GQuick and easy
Hai HIt wouldn’t make a difference anyway if I commented or not !!!!!!!
Marci G | Overall ExperienceAlways happy with the service at the Coon Rapids Uhaul location.
KEVIN LCustomer service is seriously lacking. Staff was gruff and seemingly put out to do their basic jobs. Disappointing.
TODD EI was surprised that the 10’ truck did not have a ramp. Maybe make it more clear when ordering.
Gregory HExcellent service and high quality employees. Great experience. Thank you.
Paul RBy far the best customer service I have had. That is why I keep returning to this location when I need to rent a trailer. It is further than two other locations, but the customer service is what makes it worth the extra drive.
BENNETT RConvenient with a large selection of equipment to choose from
TASHA Pgreat
JAMES BVery knowledgeable staff. They even helped us with a light issue on our vehicle.
JAMES Bthe return location wasn’t made clear, so i had to go inside, but there was no one inside. i should’ve ran off with all the boxes and tape and dolliies and padlocks!
MARIA Gthe people was great and helped me so much
MICHAEL MThey had my location wrong and not enough miles for my trip. Called and still didn't have enough. Kinda disappointed with U-Haul.
JENNIFER JTruck was parked too close to another truck that I couldn't get between them to brush off all the snow from windows and mirrors. Had to back it out partly blind to clean them off. Snow should have been cleared from vehicle prior to customer using it.
TIMOTHY SWas there for me during a very difficult time in my life. I will be back I’m certain!
Adam R | Overall ExperienceMatt was so easy to work with. Quick, efficient and kind.
MICHELLE HI received excellent service thank you
MAXINE J | Overall ExperienceCourteous, and knowledgeable staff. Wouldn't hesitate using or recommending this particular site again.
Ronald H | Overall ExperienceI'm in New Hope facility.
JOHN B | Overall ExperienceIt was a little confusing with the text sent to me that I had 7 days to move in and had to pay first month. It was straightened out when I went into the store the next day. Also seems like I only have a 10x10 when I rented a 10x15 - I'll measure and talk with the staff. Confident it will be straightened out if not correct. Thanks - Doug
Douglas E | Online Move InVery greatful for the convenience, locations of all facilities in the U.S
PEGGY B | First ImpressionsThe first time I got to the storage room I rented a truck I was told I can keep it until 2:00 that next day and I wouldn't be charged for it and I had purchased 100 miles and I never even used half of them but when I returned the truck you guys still try to charge me 47 more dollars your truck rentals are a joke this last truck I just got I end up paying for 431 for the truck it's ridiculous how you do your customers and I had to fill the tank up
ANGELA P | Overall ExperienceLove the indoor storage. My unit was clean. The building was clean. My items were in storage for over a year upon removing them they were not covered in dust or bugs. I would definitely recommend this facility and use it again Thank you
TAMARA M | Overall ExperienceThanks 4 u-guys SERVICES
GEORGES S | First Impressionspaid for a 5x10 and received 2 5x5s and got screwed over
calysta g | Online Move InI would not go anywhere else. Just U-Haul
CLARK P | Overall ExperienceMy unit had a lock on it. I was told a lock would not be needed.I made it to the unit after storage was closed and couldn’t get in my locker. I am very disappointed!!
John P | First ImpressionsEveryone was so helpful. Derrick was the greatest
Roshunda C | First ImpressionsFirst, I was never at this facility, so marking IDK was not an option, hence the “No” responses for each category listed. Never having been there was the crux of the problem. Michael was considerate and accommodating; however, his manager Beca (sp?) Christensen was officious and obstinate. Even as she attempted to (& I hope) eventually corrected the error, she refused or did not have a firm enough grasp of the English lexicon to imbue confidence in her pronouncements of success. I recommend the supervisor(s) she denies she has, provide her with supervisory reeducation and a course to expand her vocabulary.
Mario d | Overall ExperienceNo issues reported.
Michael H | Overall ExperienceRaising rates every year was my reason for leaving.
TRACY S | Overall ExperienceVery clean
pat s | Overall ExperienceEveryone who works the front desk that I interacted with is rude. No one says hi when entering the store. They all seem annoyed that they have to get off their phones to actually work. I will not be renting from this uhaul again.
Jessica E | Overall ExperienceThe day I was to sign in was very frustrating, the person waiting on me asked me four times where zi had to repeat all of my information. I told her to forget it and left, coming back the next day and the person was very professional and took care of me properly.
lyn d | First ImpressionsGreat stuff and service
Natlia P | First ImpressionsVery clean
pat s | First ImpressionsIf I ever need another storage locker definitely going back best facility I have used! Thank you!
Carrie Z | Overall ExperienceAmazing team and the manger Sarah was a big help in my long year stay
Aaliyah G | Overall ExperienceManagement and staff were all very helpful and friendly. The only thing I had an issue with was the access code. Having to drive around to the back of the building, get out of the car, enter the code or swipe your card, then get back in car and drive to unit. I realize that's only the case for outside access units and it's really just a preference - not an issue with the facility itself. I set the alarm off a couple times due to forgetting to enter my access code prior to opening my unit. But I was able to notify management and it wasn't an issue.
Amy S | Overall ExperienceIt’s always clean, well lit and maintained. Staff is always pleasant and easy to work with.
PAUL W | Overall ExperienceThe lady who cleans the unit is always nice and very helpful. Loved my storage experience
PATRICIA B | Overall ExperienceConvenient and easy to get in and out. This facility was in a great location and was just what i needed.
James Y | Overall ExperienceA great stay. We moved for a better price for double the space - a 10x10 for 15 less per month, and a closer site and longer hours at Metro Storage Blaine. U-Haul security ranks higher than our choice given full walls between units and individual alarms. The only problem we ever had in our long stay was a couple of times when the elevator was out when doing major work - making the move much harder.
PETER H | Overall ExperienceThe keypad for the access code was being glitchy. Could not read the instructions on it. An alarm kept going off when I opened my locker door. Otherwise everything went well
Andrew O | Online Move InNice place and good people 👍
MELISSA G | Online Move InThe main attendant I saw in the building does a wonderful job of maintaining the space and was really helpful about answering any questions I had. I didn’t catch her name but she was an older woman with short hair. Loved seeing her around the building.
Karissa M | Overall Experiencethe only thing that did not go smooth was picking up the trailer - had to wait 1/2 hour for service. Very busy.
DOUGLAS E | Overall ExperienceEverything was Awesome!!!
David K | Overall ExperienceHe hours should be extended cos I couldn’t gain access after 7pm and that was frustrating for me
Michael E | Overall ExperienceThe staff were knowledgeable and friendly. He walked me through the whole process, showing me where my storeage unit was located and how to use the security system. One last thing to worry about on moving day!
MICHAEL L | First ImpressionsThank you for the complimentary Month of Storage after renting one of your Trucks. This was very helpful in our final steps toward moving.
Troy S | Overall ExperienceWe had never rented a storage unit before but needed one for a short time. I was impressed with the set up and enjoyed talking with your staff as they set up the arrangements for us. Thank you for your help.
peggy p | First ImpressionsI was called multiple times they sent me a bill they sent my mom a bill. I called to tell them I was out of the unit they said I didn't have a storage there so it must of gotten taken care of. I was still called and sent a bill and finally a manager called me after being out of the unit for a months and 8 days asking me if I was going to pay my bill and that my stuff isn't accessible until I pay the balance due only for me to tell her I've been out of the unit for a month and 8 days. I even checked out online so someone dropped the ball and they tried charging me for it.
michelle s | Overall ExperienceAccess to getting into the storage hours should be extended for Cusotmers to 10pm Without additional payments
Michael E | First ImpressionsThe constant raising of rates and fees is making it not manageable to keep renting long term. Maybe there needs to be a lower rate for long term vs short term.
MARK T | Overall ExperienceNeeding to disarm my unit before opening it and rearming it upon leaving was not explained clearly. I was expecting to have to enter a code to enter the building, but there were sliding doors that opened automatically, so I just went in. So, when I went to open my unit for the first time I set off an alarm, as well as when I used the elevator to go back down to the first level. There was a sign saying that if you don’t check out upon leaving you would be denied access the next time, but it didn’t explain how you check out.
Stephanie W | Online Move InVery nice and helpful people and a great place to
MELISSA G | Online Move InDebo helped us and he was amazing. Friendly, super helpful.
stacy d | First ImpressionsThey did a great job 👏
dan o | Overall ExperienceWe would have stayed with your company had your rates not gone sky high
Masayuki I | Overall ExperienceIt was a great experience.
Scott G | Overall ExperienceI had no complaints! I was satisfied!
RICHARD C | Overall ExperienceDelightful staff and extremely helpful.
Cynthia P | Overall ExperienceThe elevator was not working had to carry large items down stairs. Not convenient.
Justin S | Overall ExperienceThe container lady (I think her name was Karyn) was extremely helpful!
RICHARD H | First ImpressionsAll personnel did a great Job. Special Thanks to Matt and Karen that made it seamless. I REALLY appreciate the amount of carts available.
Rob N | Overall ExperienceEveryone was always so nice. Will be back.
sue b | Overall ExperienceThere were several issues with the alarm system and our storage unit. This required several trips back and forth from the office to our unit to get it resolved. We left with the alarm system still not fully fixed on our unit. Staff were helpful but also perplexed by the issue. Hoping it’s resolved the next time we have to open the unit.
Mary W | Online Move InVery accommodating, friendly staff , very nice clean storage facility.
BARBARA O | First ImpressionsOverall this was a great storage unit. But I did not like how the elevator floor was not smooth when moving the cart around and made it very bumpy and my stuff was easily and ready to tip over.
Melissa L | Overall ExperienceThe staff were very friendly and helpful. I also received a special that was going on for a storage room as I was only planning on renting a truck. I'm grateful for the help I received. Trucks were well maintained and clean and I just have to add the air conditioning was so cold. It was perfect! Thanks uhaul and all the employees there. You are doing a fantastic job!!!!
Julie E | First ImpressionsGeneral manager is a complete used-douchbag! Even he can’t keep his lies straight!!!! Corporate should know about his ineptness!!!!
Randy O | First ImpressionsI actually moved out 08/06/22
Brittany W | Overall ExperienceThe staff was extremely helpful.
Jill B | First ImpressionsExcellent service
Tyra M | Overall ExperienceCalled to cancel my unit last month after you screwed me over on a truck rental. And I had to pay an extra 40 miles of mileage because you could not honor my reservation for a truck I had made 3 weeks prior and sent me 20 miles away to pick up and drop off a truck. After I cleared my unit out, and canceled last month. I get an email this month telling me I haven’t paid my rent. Don’t know what’s going on over there, but I’ll take my business elsewhere in the future. Not a professionally ran place at all.
SEAN S | Overall ExperienceI very much enjoyed the experience as I know it’s always been professional. I trust U-Haul and the security they provide for my belongings. Thank you
BARRY D | First ImpressionsMatt went above and beyond to help my family.
Tyra M | First ImpressionsI was with you guys for a year. It's like the price went up every 4 months. You would think it would be every year not every few months. Because of that I would not recommend it.
Travis R | Overall ExperienceWe were given poor instructions on how to get in and deactivate our unit and then it was locked when we got there even tho I specifically told her to make sure it was unlocked and she said she would.
CARRIE S | First ImpressionsI was not in favor nor against this location until I went to close out my unit. I even called the morning of to say I would be there after work and was told they would be there and would be ready to help anyway they could if need be. I arrived and started to drive to the entry doors and was surprised when I almost was stuck in hot tar that was being laid (no markers or anything blocking entry). I needed to close that day so I carefully made my way to the doors (no one stopped me nor came out to even speak to me although there were multiple employees inside) and once inside realized there was no other door out and now almost the whole parking lot was covered and I was stuck. I finally got someone to come “guide” me back with my TV and Christmas tree on a cart pushing through gravel and grass. A little oops that should have been locked and blocked off but no real apology. I had been at work for almost 10 hours, had over a 45 minute drive gone and now smelled hot tar on my car. Not a great ending and won’t be going back.
Jennifer S | Overall ExperienceThis U-Haul facility even will be better in the not too distant future as it adds additional storage facilities to the site. Over the years we have always found U-Haul’s facilities and services to be top notch.
Allen F | Overall ExperienceThank you for great service and for maintaining clean facility. Much appreciated. If I ever need storage service again I will be in contact. Great customer service with van rental and move out/close of unit yesterday. Great /friendly team members!
lisa h | Overall ExperienceStaff was friendly and very helpfulin addressing my needs.
Allen F | First ImpressionsAppreciate your service
Guy N | First ImpressionsIt was a refreshing experience! Everyone was awesome to work with.
Tim P | First ImpressionsStaff were great !
STEVEN M | First ImpressionsThis was my fault, but I didn't read the terms and agreement completely so I was unaware of disarming my unit before opening it..lol, very loud. I thing it would be much better and helpful if it was located in a more convenient spot, honestly, who really reads all of the terms and agreement. Otherwise it was great, and thank you for the lock 😊
Tracy M | Online Move InThanks for all the help!!! we even had a box break during the move, and the staff was cuper helpful to help get us another box so we could finish the move :) Thanks team!
Stephanie K | First ImpressionsEverything you could possibly need in one location.
Starla L | First ImpressionsThe service rep that assisted was excellent! Very helpful, direct and knowledgeable!! Five stars for her!!!
David H | First ImpressionsAwesome customer care and service. I would use your storage again and would recommend it to family!
GREGORY J | Overall ExperienceThank you!
Mary S | Overall ExperienceJacob was the greatest sales person and VERY helpful
MARSHALL B | First ImpressionsThe staff was always friendly, helpful, and professional.
heidi b | Overall Experiencegreat facility and great staff!!
CHRISTINE K | First ImpressionsUhaul refused previous attempts to pay balance owed and lied several times saying my unit was set for auction and nothing they could do. Then I begin getting calls again several months later again requesting payment with a new auction date again unwilling to accept payments it was all or nothing. Then again months later I begin getting calls again and a voice-mail stating that they just wanted me to come pickup my things and vacate the unit. I called them back and suddenly they were insistent on full payment otherwise again another new auction date. I told them i didn't have $1600+ and they asked me what I could afford and I told them I could do $200 per week but they refused that as well.They called back again stating $400 and i could have my things with about 4 days before yet another auction date which i couldn't afford unless they had given me the couple of weeks needed to raise it. I stopped taking them seriously and began feeling they were deceitful and crooked because of these practices and now I have lost the one thing I ever got from my father unfortunately after his death which was a shotgun among several other sentimental items from my recent divorce along with irreplaceable things from my 5 year old son that I will never see again all of which I imagine will be tossed out in the trash or sold off for pennies when it was priceless to me.
Jason B | Overall ExperienceJoshua was the young man helping me I believe. His customer service skills were exemplary. He was very efficient and knowledgeable regarding availability and he is the reason that I would recommend U-Haul for anyone needing like services.
GREGORY J | First ImpressionsOverall, I rented a truck, a van and storage. So I was there two different days, morning and evening and at all times, the U-Haul staff were efficient, kind and helpful. My experience at this location was excellent! Thank you!
MARILYN I | Overall ExperienceEveryone was very helpful and friendly 😃
Marcia K | First ImpressionsThe computer needs fixing due to the difficulty staff had in making the access card work right.
louise S | First ImpressionsFacility was staffed and maintained far beyond expectations. Most notable is the excellent staff and staffing. I apologize but i do not recall the female staff member working (tirelessly) daily in the storage area but I need to single her out. She was very polite, professional and extremely helpful. When I commended her she would simply reply that customer service is a given and anything less than exceptional is substandard. She, along with the rest of the staff I encountered is the reason I highly recommend your facility and services.
Scott L | Overall ExperienceUsed the storage & truck rentals for many years. Original manager, Bruce Aveo, was outstanding over the years, but so are most of the newer staff.
LISA D | Overall ExperienceThe staff were most helpful at the end of a very tiring day.
MARILYN I | First ImpressionsWould have like having 1 larger storage instead of 3 smaller ones but I understand you were full and not your fault. Everyone I dealt with was pleasant and answered all questions I had. Very professional place was clean. Thank you I would definitely recommend U-Haul to anyone needing storage.
Rick G | Overall Experiencenone
JANET H | First ImpressionsBest storage place by far. However, just too pricey :-( very friendly workers and great security
Stephanie S | Overall Experiencethis storage facility is very clean and well run and the staff are friendly and helpful and always willing to answer questions and make moving in or out easy, especially when you are already so busy. Excellent rating !! Chris R.
Chrissa R | Overall ExperienceFriendly staff, secure storage, clean, conveniently located!
Zainab A | Overall Experiencelocal people are fabulous but your call center in Phoenix is a total disaster you have to hire more people to man that center or shut it down all you are doing is creating negativity with the outrageous wait times to speak to a person. FIX IT.
michael s | First Impressionsthe staff was very friendly, every time i went in i ended up talking to the same employee and he was very sweet and helpful each time, would definitely recommend.
Haley C | Overall ExperienceThe storage facility was always well maintained and well lit, never worried about my items in storage.
KURT J | Overall ExperienceThanks for your service. Great team. Have a blessed Thanksgiving.
Gibson S | First ImpressionsEverything but the long wait to checkout of the unit was great. You don’t have enough help in the office. I waited 20 mins for the one person to complete a phone call for me to complete a 20 sec transaction!
Sam S | Overall ExperienceGreat experience! Professional staff. Clean area.
Davis P | Overall ExperienceVery friendly and helpful staff.
Michael N | First ImpressionsOn the first day I realized I needed a larger unit. I stopped into the office to ask about an upgrade and you said no problem. You were right the transition went smoothly.
Wayne H | Online Move InThe staff at my Uhaul are so awesome.
Jeanette A | First ImpressionsShould install some kind of lighting in the storage units.
MELISSA H | Overall ExperiencePicked up our truck in Duluth in an alley. No one around to help with paperwork. Finally talked to a fellow named Justin that took my information over the phone. He was so patient. Bless his heart. But the pickup place was a bit strange.
MARCIA K | First ImpressionsVery clean and safe!!
Teresa T | Overall ExperienceIt is just a little spendy!!
alecia s | Overall ExperienceThe reminders of when the invoice was due was very helpful. Working with this facility was easy and pleasant.
Sons o | Overall ExperiencePhone time was horrible. You need a better system to get to the Uhaul store. Wrong numbers printed on web sites...tried 3 times and got a private residence.
Susan N | First ImpressionsGreat management and assistance
Davis P | First ImpressionsYo no me he salido me sacaron sin yo saber asta orita que estoy viendo sun emails de evasion
Fernando P | Overall ExperienceI appreciated the reminders for payment. The facility was always clean. I was surprised at the end of July to not have access after hours even with my card.
jean t | Overall ExperienceVery clean! First time getting a tour at U-Haul for storage so that was nice! Would recommend wipes to wipe down carts between guests! The only negative thing I have to say is I always choose insurance but wasn’t happy they added “$5 safe move” without asking me! When it was mentioned there really wasn’t much they said. They asked if I did it online by mistake and I said no, your employee did it and she verified it came up automatically. It’s $5 but unethical
Rachel F | First ImpressionsI used this storage to store family pictures and heirlooms after my elderly father moved out of his house into an apartment. I live near Dallas, TX so it was important for me to have a place to safely store these items until such time that I'd be able to transport all of the items to my home in Texas. It was really nice to have the peace of mind that my items were safe and in a temperature controlled facility. The easy online payment was nice too!
CHRIS B | Overall ExperienceAfter a small glitch while trying to use their online service, I went to the office. Very helpful, polite, and explained everything on my walk thru. Maybe costs a little more than others but well worth it. Would definitely recommend!
Charleen M | First ImpressionsWe were very satisfied with our experience with U-haul. Convenient recycle area on site was a bonus.
LAURIE B | Overall ExperienceJoseph was very, very, helpful. Showed me around the unit and helped with the lock. Joseph gets the gold stars for the day...
Jeanne F | First ImpressionsExcellent experience! Professional and knowledgeable employees. Everything was perfect! If we ever need short term, we will use Uhaul storage again!
Scott s | Overall ExperienceWe did end up having a mouse in our unit but I understand that is out of control of uhaul. Mice have a mind of their own.
Elizabeth M | Overall ExperienceFacility had every detail well planned and available.. the only issue I ever had was a card that wouldn't read everytime
Sandra K | Overall Experience1st night was a horrific experience with people trying to get in. Second night again but not so bad but very hard to feel comfortable using 24 hour access when people are parking cars by loading and unloading area. However the staff was there with comforting words and police too!
Karen B | First ImpressionsFriendly staff!
LINDSEY G | Overall ExperienceThe facility was well maintained. The hours didn't really match up to what I needed but I didn't feel like paying extra to access my stuff was fair. So I just had to miss some work here and there.
Melissa W | Overall ExperienceNone
ROXANNE C | Overall ExperienceEverything was awesome.People were very helpful and it was a clean environment!!
todd h | Overall ExperienceEveryone was very helpful and gave great info when I setup my storage and closed it.
Lauryn G | Overall ExperienceThe alarm system didnt work properly. I had a guy come out yell at me about swiping my card which I did and then came and got my card and never returned. Also waited 25 minutes twice for help.
NAthan a | Overall ExperienceAwesome experience
Vicky S | Overall ExperienceU-Haul has been the best place I have ever stored my stuff at.The hours where great and the staff very helpful j give you Guys 5 stars..Thank you...
Mike Z | Overall ExperienceThe people that served me was very helpful and kind. They were patient and explained in detailed any misunderstanding I had.
Ameyyoh T | First ImpressionsEverything went very smooth, customer service was good
Zachary M | Overall Experienceevery thing was fine.
julie l | Overall ExperienceNO NOT USE U-HAUL. Absolutely the worst customer service I've ever experienced. They do not explain to you how anything works including truck rental and u-box rental. Lucy at Blaine office so rude.
kellie e | Overall ExperienceJohnathan was very patient while working with the computer. He answered all our questions in a way we could understand.
Sharon M | First ImpressionsNice facility
Susan R | Overall ExperienceVery great service
dynasty r | Overall ExperienceGreat service! Very knowledgeable and answered all my questions patiently. Nice clean store. I like the one stop shop & purchasing boxes, tape, locks and everything I need right there! Thank you!
Joanne M | First ImpressionsThis storage facility was easy to work with and easy to use. We were on the second floor and had no problems. Would recommend it to others.
kerry j | Overall ExperienceWhat I expected a indoor storage facility should be. I didn't like that. 24 hour access couldn't use the double sliding door for access after hours. I had some bigger furniture that wouldn't fit thru
Kevin O | Overall ExperienceEveryone knew what they were doing, explained things well, and were efficient. My kind of place! It was a good experience considering I was going through a bad time personally.
sally d | Overall ExperienceWould be nice to have access beyond the office hours without having to pay a premium. Storage unit and moving truck worked very well for my recent listing, sale, and move of our house.
Ross B | Overall ExperienceExcellant
Jim G | Overall ExperienceVery good service.
Shirley S | First ImpressionsFrontline team members are strong. I've had some strange interactions with management. This facility is CLEAN. The lockers are extremely secure and the loading dock is a huge bonus.
WILLIAM D | Overall ExperienceOur experience was great.
Paige S | Overall ExperienceStaff was friendly and professional. I will use this facility again and rental if needed.
susan h | Overall ExperienceThank you for keeping our beloved piano and antique table safe during a remodel project!
ellen h | Overall ExperienceClean and well maintained facility
MIKE D | Overall ExperienceI had 2 units. I’ve already sent a review from the other unit.
julie s | Overall ExperienceGood clean service..
andre a | Overall ExperienceGreat experience and helpful staff thank you
Deborah N | ReservationI would never rent from UHaul again. A 5x10 unit costs $110 per month with the required insurance! Plus 1 month in fees cost me $80. Just crazy! Now paying $40 for similar unit at locally owned place
Dawn S | Overall ExperienceMonthly rent increased on a regular basis. And the occasional time payments were a day or two late, after notifying them ahead of time, I was charged a late fee. Did not care for the lead manager.
PETER G | Overall ExperienceMs. Wallin was exceptional with her customer service.
Jill J | ReservationPrices were a little high. Card reader never worked on the first swipe, always took several swipes. Friendly staff.
Chris N | Overall ExperienceClean Faculty, Staff Friendly
Gregory B | Overall ExperienceStaff was great
michelle k | Overall ExperienceA little over 4 years in storage,and no damage whatsoever to our furniture! Highly recommend this facility for a place to store your things!!
ROGER M | Overall ExperienceOverall I had a very good experience I had left my stuff in front of my storage door the staff kept the items till I was able to come back.
Michelle S | Overall Experience