Customer Reviews for U-Haul Moving & Storage of Crosstown

Rating:

5.0

Very professional and courteous. Thank you Ms. Stephanie for your kindness and help.

Rating:

5.0

Maybe make it more obvious for the key drop but not really a big deal at all honestly, just had me scared with the police cutout staring at me - made me feel like I was guilty of a crime for no reason LOL. Great stuff! Thanks guys!

Rating:

5.0

Thank you

Rating:

2.0

Made it about 10 miles from pickup location and blew a tire before I could even get to load the truck. In the pouring rain. Loaded and drove home now I have to dispute this milage cause uhaul calculated 100 miles short of my destination even tho I delivered it 2 days early and ¼ tank of gas more than I picked it up with. On top of an outrageous rental price and the delivery location not having a drop box for the keys. Pick up location was great I've done business with them a couple times but uhaul in general is a rip off and a nightmare that tries to milk every dime out of u and short u out of miles and give u equipment that drinks gas worse than an 18 wheeler. I didn't even move that much stuff. Definitely will use a different company next time. Worthless

Rating:

5.0

My whole moving experience was great with UHaul. The service was spot on. I had to change my pick-up and delivery dates numerous times and the staff was very conscience that my changes were logged and I was aware of all the changes. My UHaul boxes were picked up as expected and delivered to my new home with no issues and no damages. Would recommend UHaul boxes for your next move.

Rating:

5.0

The person that helped me yesterday was very informative and great customer service she deserves a bonus

Rating:

5.0

Service was excellent. The guys quickly attached the auto transport to my Yukon. Off and driving quickly

Rating:

5.0

Quick easy and professional staff very helpful no improvement needed, thank you.

Rating:

5.0

The staff were very accommodating and helpful. Way to go!

Rating:

4.0

Great local crew, Box arrived as promised, no damages. Excellent experience will use again. Only concern is that the Box itself appeared flimsy, much more than the last one we used.

Rating:

5.0

Customer service was great, they were very helpful

Rating:

5.0

Órale

Rating:

5.0

Very Helpful staff

Rating:

5.0

Órale!!!

Rating:

5.0

Fast friendly service

Rating:

4.0

Customer service rep that helped me was great!

Rating:

5.0

Over and beyond helpfulness, and everything is available at this location. If you’re in the area, this is the best location with friendly, capable, and over and beyond service.

Rating:

5.0

Very friendly and polite, great customer service

Rating:

1.0

Dirty panties in truck. Charged me for a whole day when returning only 30 mins late. 60 for a cleaning fee when truck was already dirty. 14 for gas when it was in the designated fuel level.

Rating:

1.0

Absolutely unprofessional while inside also went to the website said that there was some available personally don’t care to do things online so I went in store and was told there was nothing available at all so I leave and go home I call and they say that there is something available at the same specific location that I was just at in person They said they could make the reservation for me online or I could do it on my phone. I said why would I do it on the phone if I can just do it myself so I made the reservation I go inside and get the U-Haul even though they told me of course when I was just in there 20 minutes prior that absolutely nothing was available when all morning I read online that they had one of each available, but like I said once I was in there very unprofessional the manager had to raise her voice at the employees, and then they started making comments towards the manager as in she was everything in a bag of potato chips she was fries and a shake, and then they proceeded to sing the milkshake song All right in front of my father and I

Rating:

5.0

I would not change a thing. Everything went smoothly and staff (Britany, Jonathan and Chrystal) were very helpful and professional. I would definitely rent from this store again in the future. Thank You.

Rating:

4.0

Again communication instead of making customers wait

Rating:

3.0

Get the equipment fixed before they rent it out

Rating:

5.0

Great place

Rating:

4.0

Nothing

Rating:

3.0

Unfortunately, I had to call Roadside Assistance because parts of the trailer were not working properly.

Rating:

5.0

Great customer service

Rating:

5.0

Nothing

Rating:

5.0

The employee was friendly answer all my questions before use the U haul truck the experience was awesome 👍

Rating:

5.0

Two words. Amazing Experience

Rating:

5.0

I don't know, you're doing great

Rating:

5.0

Good experience

Rating:

5.0

The gas tank was completely empty with the gas light on when I used it

Rating:

5.0

I was in and out on a timely manner. The staff were great and got the job done. I highly recommend this location.

Rating:

5.0

Great place, easy in easy out, needed the van for a extra day, no worries, Thanks

Rating:

1.0

They need to explain verbally before given the contract, I was very dissatisfied with a particular worker. I didn't get her name but she was rude I will not do any business no more at this particular location.

Rating:

4.0

Pick up location could’ve been better coordinated. I arrived to my storage to find trucks had been delivered just before I arrived. Would’ve saved me time and money

Rating:

3.0

Be more specific about rental times on equipment I got charged an extra day for being late

Rating:

5.0

Nate the young man that attended me was very courteous and well trained. Was a pleasure to do business with.

Rating:

5.0

Buen servicio y buen vehículo el personal muy amable

Rating:

4.0

Great service.

Rating:

5.0

Awesome job y'all thank you see you next time!

Rating:

5.0

Very good service, and very nice and helpful staff.

Rating:

5.0

Honestly it was a easy & fast transaction, friendly staff and as far my rental equipment, 5x8 cargo trailer, no issues, trailer pulled perfectly. Would definitely do business again.

Rating:

5.0

Fast, easy rental pick up. Thank you!

Rating:

3.0

The scheduling at this location needs to be revisited. i scheduled 8 boxes and expected delivery on day 1. The boxes could not be delivered on day 1, because the labor scheduled was insufficient to deal with the workflow. This appears to be a gap with the reservation/order versus what local capabilities are. This led to an unacceptable delay, which luckily the local staff was able to work through, but at a significant cost. The resulting delays turned a single day operation into a 3 day operation. This impacted travel plans and stressed out everyone involved. This is not how my previous ubox moves were handled, so the problem must be related to this location and ordering details. I strongly suggest that the protocol of one trailer at a time be revised, or that the order acceptance select a mover that can meet expectations. The phone order handlers must understand the limitations of the site as well as the moving companies so that when contracts are signed they can be honored as intended. Uhaul is still the best option for moves, but I cannot definitively recommend the solution as i have in the past. Fix this and repair your reputation.

Rating:

5.0

It’s has been a great experience and I will always use them. They should create a points system for the amount of time you are a resident there. So the next time it’s a lower fee or a discount for returning customers since the amount of time spent faithfully.

Rating:

4.0

Si muy buen servicio

Rating:

5.0

Best of the best

Rating:

4.0

When I dropped off the trailer they said I was good to go so I believed them. I thought they would check in the trailer but 10 days later I get a bill saying the trailer was delivered 6 days late and delivered to the wrong location so I was getting billed again for over 300 dollars because someone didn’t check in the trailer when I returned it. So what you can do is check in the equipment as it is turned in a give a receipt for it.

Rating:

3.0

The trailer was dirty like someone was hauling dirty the customer service was excellent

Rating:

5.0

Employees were polite and helpful.

Rating:

1.0

Had the worst experience shut it down . They will charge u for their mistakes and add made up charges . I do not recommend them go with moving company

Rating:

5.0

Fast service, polite employees

Rating:

4.0

The straps for the vehicle trailer, kept coming off, every hour, for the first day of driving. We believe, they were too dirty, greasy and worn and would keep loosening and falling off, from the condition, heat and humidity, in our opinion. Thank God for the safety chains. Later in the evening, we were finally able to figure a way, to keep them secure, partially due to how we used them (doubling up the straps) and partially due to the lower temperatures and less humidity (in our opinion, the main reason). Everything else was excellent, truck, equipment and trailer wise. The people at the pick-up site were very courteous and helpful. They deserve credit.

Rating:

2.0

Extremely slow service. Nobody behind the counter was in any hurry at all to help anyone. Why reserve a trailer if you still have to wait 30 minutes at the counter? The trailer I reserved was not what I was given. Instead of the large full ramp it had a very small 4' drop gate that was just barely big enough to drive the ATV through. We had to use a separate ramp because a drop gate is not a ramp.

Rating:

4.0

The process of picking the trailer up was easy. The equipment was in very good condition, it was clean and smelled like air freshener. The employees were knowledgeable, helpful, friendly and polite. For all of those things I will give FIVE STARS. My only complaint was that the bathroom was very dirty. I was at the pick-up location early in the morning so I could tell the bathroom had not been cleaned that day or probably not even the day before. For the bathroom I would give a rating of only TWO STARS.

Rating:

5.0

The guy at the counter was super awesome

Rating:

5.0

I don’t know of anything that could be improved.

Rating:

5.0

There was no light inside my unit. The hallway was well lit but not the unit.

Rating:

1.0

I declined coverage and yet I was charged 15$. Not ok

Rating:

5.0

Excellent Services on our long distance move! Thank you UHaul for your continued support throughout our journey. It made all the difference moving one pod a time in our driveway!

Rating:

5.0

Very nice ppl

Rating:

1.0

Big rat problem

Rating:

5.0

Great place and excellent staff

Rating:

5.0

Staff was amazing. Thanks for all your help!

Rating:

1.0

My most important things were stolen from my storage unit because of terrible security the cops had absolutely nothing to go on since the cameras were older than I am and I never got my things back just wish I would have emptied it sooner

Rating:

5.0

Ty for everything , I will recommend to everyone

Rating:

5.0

I’m very happy with everything 🩷

Rating:

5.0

Excellent staff. Very knowledgeable and friendly.

Rating:

5.0

Management worked with us closing down my deceased mother’s storage. They were very helpful and apologized for no electricity inside the unit. It was difficult and time consuming w/o lights.

Rating:

5.0

In San Antonio the I was robbed by the Alamo moving solutions the owner.. I have texts. Said that he didn't do it and would stop and talk to the very young worker. He stole $220. Out of my wallet I knew how much I had exactly because my daughter helped me count it. And I also gave the owner of the Alamo moving 20 tip and boy 20 tip. So I knew exactly how much money I had no one else came in or out of the apartment or came near the moving truck my purse was on the ironing board in the living area close to the kitchen. My purse was open I had faith no one would stick their hands in my privacy my purse in my wallet. I got off to put gas and all of my money was gone. I called them texted the owner he was the one who was loading the uhaul he was very sweet. He said he was getting off the freeway to talk to the young man and he told me that all my missing money would be returned by him that he would call uhaul to return my loading fee by his company and would cash app me or send me the rest in a check and would keep me updated he said that in 14 of services he had never experienced this issue had him in other words embarrassed and upset I believed him. He said this would be resolved by Saturday today is Sunday I left him texts yesterday received no response. I'm very worried uhaul set me up with this company is this a normal thing to get robbed by the people uhaul recommended to their clients. I'm appalled upset want my money back from the movers I know I'm an easy target because I'm a woman alone my sisters are very upset. I need resolution Alamo moving solutions owner promised id get back what was stolen from me. I can't believe anyone while at work would have the odassity to put his hands inside my purse open my wallet and steal all my money. My children are very upset as well they are 31 and 34 they said this is why u shouldn't have left. The movers in Corpus Christi were a joy. I'm using them again. Speedos movers. Impeccable work. The work Alamo moving solutions did was great as well except for the getting robbed for $220. That was in my wallet after I had given a tip from my heart. Please get back to me. 210-718-3806. With a resolution to this very unsavory problem my heart is broken. I only came to corpus to start over after an awful divorce and my kids are grown and living their own lives married with children I have a heart condition and my sisters will care for me til I pass but this was a terrible experience. God bless please help. 210-718-3806. Cynthia Ann Alemazkour.

Rating:

5.0

Perfect with storage ,but everybodyvfrom uhaul doesn't know what the insurance you buy for the trailer that i rented needs to go to school all uhaul employees because i was lied to up in Arizona and texas shame on uhaul forvlieing to people about what the insurance you buy covers and doesn't cover

Rating:

5.0

On my trip my some bad guy cut my lock on trailer and took a lot of expensive tvs,stero stuff out of trailer ,and I will let know if insurance takes care if it will see I always buy insurance thus will be the 1st time I use it

Rating:

3.0

Would like longer hours to be able to access my climate controlled unit do to my late work hours. I feel till midnight would be more beneficial

Rating:

4.0

Yeah, close to early for the interest specially, if you’re on the second floor sliding doors are locked too early other than that the workers were very nice 👍

Rating:

5.0

Staff was more the helpful with a smile ! I Want to give a GIANT THANK YOU TO Brittany from the port location. She was an amazing relief to my storage worried. ALWAYS HELPFUL AND ALWAYS KIND! ALWAYS

Rating:

1.0

Set up my reservation for climate controlled on SPID when I left Houston with everything I owned only to find out that they didn’t have anything available when I arrived and I had to change locations to a place I didn’t want my stuff stored and no climate control. And after all of that guess what my unit was broken into and everything I owned was stolen. While it will never be proven because no one cared to check the camera that is directly above my unit I know that it was your staff that did it because I need an access card to turn the door alarm off which the only other ones with access are your employees and they replaced my lock with a U-Haul lock that inevitably had to be cut off just to find all of my stuff gone. I will never use U-Haul again and I will go out of my way to ensure no one else I know ever does. Worst experience with any company in my entire life.

Rating:

5.0

I will use this location again if I ever need a storage unit or rent a trailer or vehicle. Great customer service!

Rating:

5.0

I was pleased with how efficient the process was. Staff members were very friendly and made sure that my experience was good.

Rating:

5.0

Awesomely helpful staff

Rating:

5.0

I was very satisfied

Rating:

1.0

The help was slow I had to ask for what needed

Rating:

1.0

This unit is advertised extremely poorly. It would not fit a 2-3 bedroom home up to 1200 square feet. On top of that there was no light in the unit. Split level is not clear that you have to go upstairs. And there were homeless people hanging out inside

Rating:

5.0

Thank you for the customer service I will recognize other people to use the facility because he was very helpful for me and thank you for all the good things about guys do thank you so much for making the business today may the Lord bless you

Rating:

5.0

Staff is very professional and helpful, great customer service.

Rating:

5.0

Great staff! Super friendly and courteous! If I need them again I’ll come back!!!

Rating:

5.0

The manager there Samantha has been very respectful and very punctual. She is extremely helpful and that has meant a lot because of the schedule I have. I would most definitely recommend this particular station to anyone and everyone who needs a place to store their property.

Rating:

5.0

Sam was wonderful. Very helpful, out going and answered all my questions perfect! Please tell her I said she was AWESOME including her staff. You made our move much easier for me & my family. Thank you!!!!

Rating:

5.0

Good location and good service

Rating:

5.0

Good customer service

Rating:

5.0

Well up to now, I’ve never had any issues or problems with renting the equipment, or even having my household goods in your storage facilities. Your people have been very professional, courteous, and concerned about their customers.

Rating:

4.0

There was about a 50K dollar loss at this storage. Whose fault it was remains unknown. The facility is as it appears, a maximum security place. I would choose to store again if I absolutely had to. However, I would not have opted to lose all by belongings to a storage facility.

Rating:

5.0

Thank you erey much for everything I would recommend it to everyone that needs one thank you !

Rating:

5.0

This interior storage facility is clean and well maintained. No pests! Online pay made it easy and although prices were raised I had the option to repay at the lower previous rate. I was concerned that at the end of the lease I was told my contract ended on the 30th and not the 31st I would not only owe an additional month rent but could not end my contract until it was paid in full. A quick email to the manager cleared up the issue.

Rating:

5.0

I went in on 10/25/22 in the evening, Angel and his coworker ( I didn’t get his name) were VERY helpful and provided GREAT customer service! Thank you!

Rating:

5.0

The staff were great and friendly and very patient. I will definitely return if I ever need storage again.

Rating:

1.0

Bad experience at the port Location managers Samantha and Joesph and the cleaning Lady on the grounds failed also by doing there Jobs. my Storage unit was broken into and they didnt do anything to help me out to restore to another place. I will be reporting to Corporate office. Also the units are infested with roachs so bad they need to clean units more better. Terrible storage place all around..(Lisa)

Rating:

5.0

Appreciated great customer service and friendly staff

Rating:

5.0

Excellent customer service. Hector was very helpful and answered all of our questions and concerns.

Rating:

5.0

Quick check in process

Rating:

2.0

I had mice droppings and mice urine on everything. Some things were damaged and had to be thrown away. The storage room smelled awful and we found dead mice.

Rating:

5.0

Staff was very patient and helpful.

Rating:

5.0

The employees were so helpful and kind. I highly recommend this place.

Rating:

2.0

I reserved a unit that was available online before my move and confirmed the reservation that morning after loading. After being delayed because of a blowout and terrible Roadside Assistance, I called ahead to verify if we were still able to move in after hours. Then was told they had no unit for me there anymore! Then I had to frantically search for a last minute unit and wasn't able to find anything close by and could only get a unit downtown that wasn't big enough for all my stuff. Had to purchase the truck for ANOTHER day, then the next morning found out that they had a unit available that would fit my whole load. That lack of communication disrupted every plan we had made over the past month or so. Terrible coordination, but the day workers at the unit were very nice and helpful. Moral of the story, don't trust what U-haul says online, it's likely not updated...

Rating:

5.0

The staff was excellent and very helpful at all times

Rating:

1.0

Very disappointed, My belongings were stolen twice!!!! There was garbage all over the parking lot. There were bugs inside facility.

Rating:

5.0

We were taken care of! The employee (I think his name is Martin--long, black hair) was quite helpful in helping us select a unit. He was friendly and patient. Great customer service!

Rating:

4.0

All around good service

Rating:

5.0

Thank you for several years of service.

Rating:

3.0

Clean place nice people

Rating:

5.0

Thank you for everything!

Rating:

3.0

It would be great to have moving hours to drop off or pick up things from storage at least until 10 pm People work you no don’t have time before 7.00 pm when you are closed by 7.00 pm . For climate control inside …

Rating:

1.0

Despite damages to my vehicle on transport due to poor/no instruction, and the lack of mattress bag(seriously?) I would have possibly returned to UHAUL, but thanks to Samantha Fernandez at Crosstown on S Port Ave, never again. The next 3 years when i move cross country annually, and throughout my military career Ill be going with absolutely anyone who is not UHAUL, and steer anyone I know away as well. The night before move-out I was burglarized, in which the thieves got access to all my keys, including my house keys, leaving me with only one vehicle and one house key. After calling twice and emailing separately and explaining this, as well as offering to provide case # and details, I received what I can only describe as the worst customer service I have ever experienced as this site manager insisted on telling me too bad, so sad, not my problem, pay me, extorting me for additional months rent. I explained that I would allow the lock to be removed or the items to be thrown out, as their value was lower than that months rent, nope, get a locksmith, Uhauls lock is not uhauls responsibility per Ms Fernandez. Fine, just seize the unit. “Thatll be an additional charge”, ok then since you wont do what I know your people are capable of, Ill do it myself “Well I cant give you access until you pay us.” Oh you mean pay the ransom for my now stolen property? Sure, Ill play your game. I had to purchase bolt cutters ($20) and a propane torch ($30) to remove my lock from the unit valued at less than the cost of these tools and avoid future “rent” payments, as well as additional applied late penalties for this highway robber very helpful guys, so incredibly classy. So now with access to my own property, I sought buyers for the property I now could not afford to keep, and what happens in this time? Someone locks my unit again with a company lock because “we cant allow unsecured items” in an enclosed facility, give me a break. Eventually I removed each of these items, but in the end, I’d rather have left my belongings on the side of the road than to ever deal with crosstown uhaul again, after all, it would have been more economical, less headaches, and I would have saved myself probably 10-12 trips and as many hours negotiating this dumpster fire.

Rating:

5.0

The representatives at the U-Haul storage were very friendly and helpful. Very kind and very well trained.

Rating:

5.0

I have been with this UHAUL for over five years so I can honestly say they are worth using. I remember in the beginning having one or two minor issues such as I lost my key card or my payment didn't go through; and the manager John Medrano always helped me square things right away. I really appreciate all my questions being honestly answered even if it wasn't what I wanted to hear, because the staff remained kind and professional. I just moved out and excited to say all my expensive furniture remained intact and clean, just like the day I left them in storage, five years ago. Thank you UHAUL! I will definitely recommend and use your company again if needed!!

Rating:

3.0

I would have rated you poorly other than the exceptional employees you have working there. The units themselves are roach and rat infested! It was the most disgusting thing I’ve ever encountered. It wasn’t just one or two it was an infestation! That I brought home! Ridiculous!!!

Rating:

5.0

Very friendly staff and very helpful.

Rating:

5.0

Daniel is very helpful

Rating:

1.0

Every employee fight with customer. They a real giving hard time. I reserve a $80 storage unit and was forced to pay about $139. The climate control was very warm it ruined my items. I requested to order a truck to move out from you guys. They wouldn’t help and hung up. This was daytime black man and black lady. Also same issue with Hispanic daytime man and woman. They do not help the customer at all. I want a refund.

Rating:

5.0

Excellent experience

Rating:

5.0

The staff were all very professional and answered all my questions. Everyone was well informed.

Rating:

5.0

Staff was very friendly and very helpful, also very prompt and well knowledged about the company and its policies

Rating:

5.0

Perfect

Rating:

5.0

The staff were excellent!

Rating:

5.0

Alex was most helpful!

Rating:

5.0

Ty for everything and support and taking great care of my things and I hope whoever receive the benefits of my stuff I buoys them as well ty once again

Rating:

1.0

Ive had an outstanding issue that i have been calling on for over a year this issue is from 2018. And i am fed up with dani and his corpus Christi south port uhaul establishment. No one has handled my issue of an out standing balance feom a unit covered in rat poop.

Rating:

5.0

Vey happy with services Staff very friendly and knowledgeable

Rating:

5.0

Employee was excellent! He offered best services . And he didn’t give me any hassles . I was disappointed in Regional office personal. Rude and uncooperative.

Rating:

5.0

The staff has been more than helpful. I miscalculated the size of the storage needed. And the staff quickly moved me into a bigger storage room. With no hassle I can't thank them enough. I've had a great experience with this U-Haul storage facility.

Rating:

5.0

Very Nice staff and very Helpful . Easy move in move out experience!

Rating:

5.0

Thank you was great service great customer service Bug and Rat safe Thank goodness

Rating:

2.0

Cancelling was more complicated than I should have been. The storage area was clean but NOT well maintained. Upstairs lockers have oversized steps to get to them and no lift access.

Rating:

1.0

I had a reservation for a climate control 10x15 at the SPID location however after packing my entire house in Houston and driving 4 hours I am told at the SPID location that they don’t have any available. They referred me to their Port location so after arriving there we are given 2 storage options neither are climate controlled which is specifically what I needed. The 2 options included one that still had a mattress and other miscellaneous stuff from the previous tenant or one with Big holes in the walls and grease and dirt all over the floor. So all of mine and my families possessions are now stored in a 10x15 non climate controlled storage rooms with holes in the wall which can be accessed by the room next door but at that point I don’t have an option because they tell me I still have to get the truck back to SPID by 3pm and I was out of time. I appreciate being left stranded with no where to put my stuff because y’all messed up the reservation and the extreme lack of caring from your staff. I spent over $500 renting a truck from Uhaul which I have done several times in the past but this will be the last time I ever use U-Haul for truck or storage and I am going to make sure I tell every family member and friend exactly how my experience went And show them the pictures I took of my storage unit so they know what to expect if they ever have the need for storage or truck rental. Thank you for the worst experience possible.

Rating:

2.0

The staff acted like I was bothering them when I informed them that my card would not open the door. The clerk rolled his eyes and said, “Well I guess I’ll have to go let you in”. Very rude.

Rating:

4.0

Yall need elevators

Rating:

5.0

PLEASE PLEASE PLEASE get vehicles with cruise control. Even semi trucks have cruise control.

Rating:

4.0

Everything was great as in service but the only problem was that there was little nails scattered around the storage units. We picked as many as we could. However I still got a nail in one of my tires.

Rating:

5.0

Jeremiah did a great job in assisting me.

Rating:

1.0

When I came back to retrieve all my belongings out of my inside climate controlled unit the floor and most of my belongings were covered in rat poop. Was told by two different managers that there is nothing they can do because I didn’t purchase the extra coverage for the unit. I understood in the event of a fire, burglary, flood or something like that my stuff would not be covered. But I didn’t think that included basic housekeeping and pest control. Unbelievable, will never use again.

Rating:

5.0

Jeremiah the manager, is extremely helpful, knowledgeable and 100 percent committed to fantastic customer service. He deserve a raise and needs to be prom~outed to a general manager executive type position. Thank you, glenn wekony.

Rating:

5.0

Great place.

Rating:

5.0

Everyone and everything was awesome. I've rented there before and will rent at a further date if needed. Also will recommend to everyone I know. Thanks to Danny Medrano and his staff

Rating:

4.0

I wish this building had elevators to help those who move in on the second floor.

Rating:

5.0

Not one complaint from me, very professional thanks

Rating:

1.0

Had mice in my stuff, said it was temperature controlled and was not, nice got into and chewed up stuff that is very old and purchased in the country Jorden, put a claim in and have yet to hear anythi

Rating:

2.0

Only one lady behind the desk was friendly. Both men I worked with one month seemed to have chips on their shoulders. Assistant Mgr. Mike was flat out rude when we moved in one month ago.

Rating:

5.0

Daniel and all the staoff at the So. Port location are excellent customer service reps.

Rating:

3.0

Assistant Mgr Mike gave me a hard time about turning in the trailer 90 minutes late despite electrical issues the night B4 and not calling roadside assistance. Had to involve mgr. to avoid a late fee.

Rating:

1.0

Failed to have access to ubox when scheduled. Worse part was the manager and 2 employees. They were very rude ! The only one who was genuinely apologetic and helpful was the assistant manager.

Rating:

2.0

My large unit did not have any lights and there was Rat feces on all my stuff. I mentioned to staff and their response was “take pictures and show to your insurance”

Rating:

5.0

Contrary to some reviews Danny and his staff were extremely helpful through our move. We rented a truck and storage unit while we remodel our business hassle free. Thx for your service.

Rating:

5.0

So far so good.

Rating:

2.0

I had told the GENERAL MANAGER I was moving my stuff out, he told me ok and everything was taken care of. Now I’m getting calls and emails saying in past due when we haven’t been there in a month!

Rating:

5.0

staff very friendly and helpful was able to get a smaller size storage with bo problem

Rating:

4.0

.

Rating:

3.0

Unit smelled a little bad but otherwise was clean

Rating:

5.0

. Great customer services , very friendly staff .

Rating:

1.0

Lots of mice and roaches. Staff was always friendly and helpful but my furniture had chew marks. I had rat or mice droppings on all my stuff. My mattresses were torn apart by the mice. Ruined items.

Rating:

5.0

Down to earth staff

Rating:

1.0

No comment, speachless!

Rating:

5.0

Employees are busy & hard working this company should be paying top notch for the help their CSR’s give. The manager is not afraid to get his hands dirty and goes above & beyond to assist customers.

Rating:

1.0

Asked to speak to a manger twice. Once I was ignored and lied to about a note being made what I wanted to ask about. And the second time even though a note was made in my file the manager ignored me

Rating:

4.0

the experience of using ubox was a great convenience.. wish the pickup and drop off was smoother.. didn't seem to have enough people available..

Rating:

3.0

Mice ravaged through our unit and shredded anything paper and built nests in our linens. Glad to be out of there. People were friendly.

Rating:

2.0

Need to address the problem with mice.

Rating:

1.0

My storage unit had rat feces on my sofa, so I threw my couch away.

Rating:

5.0

Thank You!