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GARMAI JCustomer Reviews for U-Haul Moving & Storage of Crystal
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Crystal was quick, efficient, and friendly. She’s an excellent employee!
ALAN PNothing. Pick-up and drop-off were effortless.
MICHAEL MReward staff like Diandre for his empathy with customers and great communication skills . I really appreciate this Mnagers help and his kindness .
ABBAS HI always have a great experience at the Crystal location.
Mark AThe staff was very friendly & helpful! Great job!
TRACY OThe service was terrific - the gentleman who helped me out did a great job. Just one note about the location - it's packed, to the point where it's hard to get around within it. A lot of equipment on a small lot. But the service was great and I would go back.
DOUGLAS FStaff was excellent. The lot was a bit crowded but we were very happy the had plenty of units to rent.
CHARLES SI had dropped off the small trailer after hours. So I knew I would need to call the following morning to confirm their receipt. After speaking with the female on site that morning, she was very helpful and went above and beyond confirming it had been returned. All was good.
RICHARD AVery impressed with the lady who helped me at the counter. The man who hooked up the trailer was very professional. And the man who helped me at return was very fast and professional. Thanks.
Mark FI will be contacting uhaul for further complaint. I am extremely dissatisfied and should be entitled to some form of compensation. I have been waiting on a call from management to discuss being compensated for the dissatisfaction and still no response. I am in the process of pursuing legal actions
DEYON CThings were done promptly and professionally
JORDAN WCharged for two days when I already spoke with customer service agent who told me most locations will give a grace period of an hour before they charged for the next day rental. I was only late for under twenty minutes.. I reserved the truck for 9am but didn’t pickup until after 10am. I should have been told I was going to be charged for two days that way I could keep the truck and finish what I needed to do.
LAMIN YFriendly and respectful staff.
SHELDA TNothing. I have rented here before and have had good experiences.
YER Talways good
DANIEL NGreat service
TRAVIS WSmall location, but we're very helpful.
MARION NYou could cut some slack on billing! I think it was pretty cheap to charge me a whole extra day for safe trip and rental for brining the unit back 1 hr and 34 minutes past 24hrs! I hope that extra$35 dollars is worth it. It really spoils what otherwise was a positive experience.
PETER KI had to drive an extra 30 miles to drop off because the location i chose could not, due to lack of space, accept the rental. And yet when i drove past they had lots of space. The location i had to drop off at, put me over miles and cost me in gas was crowded and difficult to get into. After an almost 1000 mile journey with a truck whose suspension has seen better days, I did not need the extra drive and stress.
ELIZABETH MThe card reader and opening system is difficult. You will have to tried multiple times
JOEL PThe staff was fantastic. Friendly, helpful, knowledgeable.
David WStaff was super unprofessional. They didn’t know how to navigate their own offline system when it was down. Staff was swearing and laughing while a queue of customers kept building and getting more frustrated. Was really unimpressed.
Sienna CCheck the wipers. The was a slight drizzle the day I rented and the wipers could have worked better.
Allan DNothing ty
JANET WNA
KEISHA WQuincy Wright was really accommodating. He went above and beyond to provide me the best service as possible when I was crunched for time. I will highly recommend this location.
TOMMY MI think all the staff at this location need to get raises. They were so great so accommodating and did such a great job helping me get my rental truck and getting in and out. Moving is hard and it’s nice when people make it smoother for you.
CAITLIN UI’ve used this facility often, never a problem. If and when I need services from them I would go back there. Thank you.
RHONDA IThe checkin, hook up, and drop off were seamless! The newer trailer hookup with cables instead os chains was nice and the fold down trailer door was a bonus!
Troy LMr. Wright was so helpful. I will rent again from this location.
ann dI need my deposit back in my account it has been 3 days now
DORIS GThe person working there was so kind and went above and beyond. He was great.
JOCELYN WThe check in and check out people were awesome!!
STEVEN BThe person pushed my wife into added coverage when she picked up the trailer. I had already made the reservation online and clicked “no” on every possible added option. When I dropped the trailer off, I would not be charged for the 16.99 coverage. I was. I need a resolution.
TAHNI WOnce again the Crystal, MN location exceeded my expectations. Craig helped us from check out to check in. Thank you Craig for all of you help and excellent customer service!!!!
ANN PNone
ALEJANDRO GWould be easier to start with a full gas tank,so you would know exactly how much to refill, rather than guessing approx. how much gas to put in, to move the gas gauge back to where it started.
JOHN JMy go to location, they make the process easy. I rent trailers for work somewhat regularly.
DERYK LGreat staff and always easy to work with. My go to location.
DERYK LEvery time I go to the Crystal, MN location the gentlemen that are working are always helpful, courteous, friendly, and have great attitudes. I recommend this location to anyone who is in need of any type of moving truck!!!
ANN PThe guys were very helping
ANNETTE BGreat experience. Thank you!
BENJAMIN BGood job, keep up the good work.
BARBARA HThe online system let me make an appointment to pick up at 8:30 and when I got there no I couldn’t pick it up because they open at 9
TIMOTHY BNo issues. Fast, quick return.
Beverly HMake sure lights work on trailer
OFELIA EShort staffed at pickup. Took an hour or more to pickup the trailer. Was a pretty old trailer but did the job until the trip back home when the turn signals started going out in the trailer.
ERIC HExtra charge on my credit card and I can't review the receipt because of a bug on your app. Needs to be fixed ASAP.
Mandi WI always appreciate the wonderful service received at this U-HAUL company. Very professional staff that I've been renting from for many years. KEEP UP THE GOOD WORK!
ANN IWhen I got there, they ended up switching my truck because there was a bunch of stuff in the one appointed to me. I asked if the new one had all the things I paided for and they told me yes, but I got to my location it didn't have them. I tried calling the place I picked up from and they never answered and ended up being on call with customer service for 22 minutes and was redirected four times. I finally was told I could go to a different location to get the dolly I needed. Also the gas I started with was 1/16 and when I turned the car on it told me less then 15 miles till empty. I was them told I need to return the truck with 1/4 tank gas. I filled it right after I got it and it took $20 to just fill it to 1/4 and I was only given $8 compensation to fill it. Everyone one customer service was nice but being redirect was really stressful. I would have asked for a refund, but the store was closed when I dropped off the vehicle.
Hannah FFast friendly service
CECELIA AQuincy (I think ) was outstanding I was injured and had to go to hospital so was not going to be able to bring to Duluth as planned He handled everything with concern and kindness restructuring the contract for return to his store He is an asset for Uhaul
ALLEN GTruck pulled to the right, mirrors were stuck in a poor alignment so I almost couldn’t see anything, it sounded like the door weather stripping maybe didn’t seal, and the inside of the windshield was dirty. Check out/check in were both smooth and the staff were quick about getting me on my way. Great people, terrible truck.
ALEXANDER SExcellent Shop & Fleet Vehicles, and Especially The Supervising Agent who 'Easily solved my need to return the Small Trailer' by offering a small fee to recover my 'STRANDED TRAILER' himself. Outstanding Personality and Orderly Management makes This Crystal UHaul Manager a eventual Candidate for Promotion or Offers from another employer. Treat him Right!
Jay HStaff were friendly and helpful!
SHAWN SIt’s where my next rental will be dropped off.
Caree FThe customer services was excellent and they were very polite and helpful
SAMSAM MTo a person, the staff was helpful and friendly even when busy. My first choice for truck rental even though I don't live in the neighborhood any more. Highly recommended. For what it's worth, I rarely fill out requests for comment.
DAVID GN/A
MICHAEL BThe guys down there do great work
DOUGLAS GThe rep that checked me in handled things smoothly and efficiently. Made things easier for me. Thank you
CONSTANCE MExcellent!!!
BARBARA P | Overall ExperienceVery upset. Was not notified that I couldn't use the storage unit I rented until I arrived with all of my belongings. Had to go to the Brooklyn Park site, I hate it, had to get 3 units vs 1
STACY Z | Reservation.
BONITA S | Overall ExperienceAll staff very friendly and helpful.
JONATHAN B | Overall Experience