Customer Reviews for U-Haul Moving & Storage of Dakota Ridge

Rating:

3.0

We were to pick up in Lakewood but was changed. Pickup location moved which was an inconvenience. When we returned to Wisconsin our drop off location was moved to 1 1/2 hours away from our home address. Our drop off location originally was approximately 15 minutes from us.We had to call and check for closer drop off by day. U-Haul rental was not a pleasant experience. I would recommend going with a different company.

Rating:

5.0

This was not the location I initially chose for pick, it was 30-40 minutes away. That was frustrating for me. However, this location had very nice employees, who were efficient and helpful.

Rating:

5.0

Lady's at the coal mine location were very helpful and friendly!

Rating:

5.0

How do u advertise $29.95 for a rental truck for a day and then charge for every mile on top of that. I’ll rent from Home Depot or somewhere who is up front with there pricing next time. Just seems shady to me.

Rating:

4.0

Quick help to return equipment.

Rating:

5.0

Shari D. at the Coal Mine location, was truly outstanding! Even though she was by herself, and the shop was busy, she remained calm, efficient and professional. She took care of the paperwork, directed us to the "free box bin", (which we needed) and then went out back and got us ready for the road like a NASCAR pit crew chief... HOLY COW, She's good!

Rating:

1.0

You need to get hitch installers that can actually put the car's body panels back together as they were! The driver side fender trim popped out by the time I got home - 2 of the retainer clips where broken. I had to go to my local body shop to install a new trim and fasteners - cost $90. Also, half of the screws that hold the wheel well liners were stripped. The passenger side liner was not secured by 2 of the screws and both of them were stripped, which made unscrewing them to fix the liner very difficult. I was only able to unscrew 1 of them and attach the liner. The other screw wouldn't budge, so I just rested the liner on top. Also, one of the screws on the driver side that holds the liner was only half way screwed in and it was stripped, thus not holding the liner completely in place. Good thing I had some spare screws to replace the stripped ones. Absolute amateur job. I'll never do business with U-Haul based on this negative experience. If you can't promise to deliver the car in its original state after installing a hitch, don't offer this service and just stick to renting out trucks!

Rating:

3.0

The truck we got for a cross country trip had 140000 miles on it. It ran well but was noisy. Still, the checkout experience was good and the truck made it to our destination.

Rating:

1.0

The woman was extremely rude to me. I returned the trailer a day early and she said I would only get charged for one day, but I was charged for two.

Rating:

3.0

I reserved the trailer at another location. This one was 30 minutes in the wrong direction and made me late.

Rating:

1.0

It’s bad

Rating:

3.0

Amber was late in opening the store. I was there at 855am for a 9am opening. Amber did not arrive at the store until 905am.

Rating:

5.0

Everything was great

Rating:

3.0

The woman who checked us in was not friendly! I had to ask her if we would get a receipt showing we returned the trailer. She seemed to be irritated doing her job. The location is a great place to rent. Customer service not so much!

Rating:

5.0

Great experience from start to finish! This location Littleton (on Coal Mine) had the trailer I needed and was the perfect size, good condition and return process was quick with no problems. The service person who helped in the rental process was professional, quick and great attitude for the customer. I would highly recommend this location of U-Haul - hands down!

Rating:

5.0

Very good experience. Only suggestion is minor: advise there will be a quickly-expiring text to confirm the license plate before leaving, and emailed documents after pick up. (:

Rating:

5.0

Wonderful

Rating:

5.0

Friendly and helpful staff who maintained their cool and helpful attitude even through it's understaffed. Not their fault. Fully stocked showroom with every possible moving and storage need. Excellent inventory of U-Haul vehicles and trailers. Past 3 times I've rented a cargo van from this location it was relatively new or brand new, clean, and in excellent working order.

Rating:

5.0

Used this location several times! Great customer service!

Rating:

5.0

I did an after hours drop off. Very convenient. Well maintained and well lit facility.

Rating:

5.0

Amber was wonderful! She was extremely helpful & so nice!

Rating:

3.0

I was highly disappointed with the fact that the truck was not ready to go when I got there after renting it a week in advance. It took an hour to check in. The staff was very nice but paying for an hour that I didn’t get to use it is a little crazy to me.

Rating:

5.0

The location had my rental there, no hassles. The facility is clean, well organized and has lot of supplies ready to go. This staff is very nice, helpful, know what they are doing, and fast to process my rental and get me on my way.

Rating:

5.0

My work trailer was stolen, and until I get a replacement, it has been so easy and cost effective to rent one from this location!

Rating:

4.0

I never received my drop off confirmation

Rating:

5.0

Nothing! I had a great experience and can’t remember the woman who helped me but she was outstanding!

Rating:

2.0

Timeline/ communication

Rating:

5.0

very smooth and effortless transaction for sure.

Rating:

5.0

Amber who handle the transaction was great along with all the staff.

Rating:

1.0

Auto transport was definitely not well maintained, we let the person know it had problems we could notice before we left, all she said was.. okay bye... and guess what happened..the wheel bearing/hub failed, then launched the wheel and hub off the trailer and set 10 fires on the highway... luckily the the uhaul roadside assistance was very helpful, and got us another trailer in about 3 hours. So I will definitely not be using uhaul again or atleast not this location!

Rating:

5.0

I didn't get the name of the associate who helped me but she was outstanding!

Rating:

5.0

The lady working Dec 26 was excellent. What ever you pay her you need to pay her more. Very kind and helpful. Thanks. I usually do not fill out surveys. I wanted to praise her. Todd Camp.

Rating:

5.0

Easy access, we'll laid out office and lot. Fast and efficient staff. Excellent and highly recommended

Rating:

3.0

Need more staff only one person running office and trying to assist with trailer

Rating:

3.0

Upon return it took a long time. I heard a employee in the other room on his mobile phone. You can hear the conversation and it was a personal call and he knew I was waiting. He did not acknowledge me. I guess his personal call was more important. Another employee saw me and she helped with the check in. I was standing around for 15-20 minutes.

Rating:

5.0

Loved the guy who helped me, ex professional boxer he was amazing

Rating:

5.0

Agent was helpful in resolving a light hookup issue to get me on the road.

Rating:

5.0

Shari was a great help!

Rating:

5.0

I'm in the process of moving and will continue to utilize this location. The customer service was excellent.

Rating:

5.0

Store manager did excellent job helping me.

Rating:

3.0

When you open in the AM, make sure that there is someone at the counter to greet the clients. I waited over 15 minutes to be greeted-I could hear the two of you talking, but I had no idea where you two were.

Rating:

5.0

Perfect service.

Rating:

5.0

Easy to get, easy to drop off, great all around.

Rating:

5.0

Nothing, I received amazing customer service from both employees that helped through my rental. Maybe a raise for them to keep it going, they were great.

Rating:

5.0

The manager was awesome!

Rating:

5.0

Shari was awesome thanks

Rating:

5.0

We rented a U-Haul van for a short haul. The office staff was outstanding, van was quiet and comfortable. I cannot think of anything that could have made it better!