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DARRELL RCustomer Reviews for U-Haul Moving & Storage of Dakota Ridge
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop location was changed AFTER I paid for and picked up the trailer. The new drop location required nearly 3 hours of additional driving. I would have done something different if at the time of reservation I was told I could not drop in my destination city.
ERIC SIt should be somebody at the front countered all the time
BRYAN WThe app check in was not working, so we parked our truck/trailer in the line of returns, handed the gentleman the key, and walked away. He made it easy for us. If the app had worked properly, it would have been easier for him.
Richard SCustomer service is exceptional.
Lindsay BThe general manager was always so friendly, I love that every time I went in to rent a truck it was always two women at the front desk! Wish I could go back to CO just to rent a U-Haul!
DUSTY DMinneapolis auto car was my assigned drop off but the owner told me to go somewhere else. It led to over a week of U-Haul reaching out to me assuming my trailer wasn’t returned but it was - to the como ave location.
JAMES SAMBER AND RANDY ARE THE BEST. I cant say good enough things about this location! Already made a review about this location. They are on it!
AMANDA SMore staff that is helpful, don't charge for gas that was replaced, find a different place in the truck to bolt down the dolly
Loretta JI received a "dunn" notice from uhaul wondering when I would return my 4x8 trailer. It was due TODAY, 03JUN25 at 9:31AM. I returned this trailer YESTERDAY 02JUN25 between noon and 1PM. The lady told me to park it in the "far left" corner. I unhooked it myself. . drove back to the office. The same lady come out and told me that I was good to go and that I would receive a receipt in my email. FIRST AND LAST TIME I will leave a UHaul without a PRINTED return receipt. I had BETTER NOT be charged with a late return. SO DISAPPOINTED! In fairness, I did not go inside the facility so I don't know if it was "clean and inviting". The lady come out when I arrived and when I left.
SUSAN EThis would be the ONLY uhaul I will EVER go too! Amber and Randy were the BEST!!! After my while nightmare with two other locations in Colorado Springs, Amber helped me out the most! Highly recommend only talking to her as the boys CLEARLY don't know what they're doing. Other location rented me a tow dolly to tow my AWD SUV. Ended up driving 2 hrs in the woods to tow my car to find out I cant use that dolly without disconnecting the Drive shaft. Of course the two other locations failed to say anything KNOWING the car i had. Well come to find out the boys didn't LISTEN to me and put my AWD SUV down as a rear wheel. I feel they were just trying to push me out and make money. So dishonest! Trust me! Go to ONLY this location and see Amber. She'll set you up correctly!!!!!
AMANDA SSeems like the one guy in there could have used a friend, people checking in and out at the same time and he made some mistakes that could have been avoided if he had a friend.
BRITTANY DSeemed very understaffed for thei volume of customers and was a lot more DIY for customers. Facility was great for space, restrooms, dumpster, lobby, etc just not helpful, nor organized so not fast nor efficient but all the staff was kind.
Heather DOne person working, return lot completely backed up and could not even park the return properly
Cory HNothing. It was great
ERIC SWe were to pick up in Lakewood but was changed. Pickup location moved which was an inconvenience. When we returned to Wisconsin our drop off location was moved to 1 1/2 hours away from our home address. Our drop off location originally was approximately 15 minutes from us.We had to call and check for closer drop off by day. U-Haul rental was not a pleasant experience. I would recommend going with a different company.
JODI FThis was not the location I initially chose for pick, it was 30-40 minutes away. That was frustrating for me. However, this location had very nice employees, who were efficient and helpful.
Autumn BLady's at the coal mine location were very helpful and friendly!
ADAM BHow do u advertise $29.95 for a rental truck for a day and then charge for every mile on top of that. I’ll rent from Home Depot or somewhere who is up front with there pricing next time. Just seems shady to me.
ZACHARY SQuick help to return equipment.
Michael MShari D. at the Coal Mine location, was truly outstanding! Even though she was by herself, and the shop was busy, she remained calm, efficient and professional. She took care of the paperwork, directed us to the "free box bin", (which we needed) and then went out back and got us ready for the road like a NASCAR pit crew chief... HOLY COW, She's good!
FRANK SYou need to get hitch installers that can actually put the car's body panels back together as they were! The driver side fender trim popped out by the time I got home - 2 of the retainer clips where broken. I had to go to my local body shop to install a new trim and fasteners - cost $90. Also, half of the screws that hold the wheel well liners were stripped. The passenger side liner was not secured by 2 of the screws and both of them were stripped, which made unscrewing them to fix the liner very difficult. I was only able to unscrew 1 of them and attach the liner. The other screw wouldn't budge, so I just rested the liner on top. Also, one of the screws on the driver side that holds the liner was only half way screwed in and it was stripped, thus not holding the liner completely in place. Good thing I had some spare screws to replace the stripped ones. Absolute amateur job. I'll never do business with U-Haul based on this negative experience. If you can't promise to deliver the car in its original state after installing a hitch, don't offer this service and just stick to renting out trucks!
Ian PThe truck we got for a cross country trip had 140000 miles on it. It ran well but was noisy. Still, the checkout experience was good and the truck made it to our destination.
RICHARD PThe woman was extremely rude to me. I returned the trailer a day early and she said I would only get charged for one day, but I was charged for two.
JACOB PI reserved the trailer at another location. This one was 30 minutes in the wrong direction and made me late.
MARCO HIt’s bad
SANDEEP BAmber was late in opening the store. I was there at 855am for a 9am opening. Amber did not arrive at the store until 905am.
LANCE WEverything was great
HAROLD MThe woman who checked us in was not friendly! I had to ask her if we would get a receipt showing we returned the trailer. She seemed to be irritated doing her job. The location is a great place to rent. Customer service not so much!
JEFFREY AGreat experience from start to finish! This location Littleton (on Coal Mine) had the trailer I needed and was the perfect size, good condition and return process was quick with no problems. The service person who helped in the rental process was professional, quick and great attitude for the customer. I would highly recommend this location of U-Haul - hands down!
MICHAEL PVery good experience. Only suggestion is minor: advise there will be a quickly-expiring text to confirm the license plate before leaving, and emailed documents after pick up. (:
KATHRYN SWonderful
JODY OFriendly and helpful staff who maintained their cool and helpful attitude even through it's understaffed. Not their fault. Fully stocked showroom with every possible moving and storage need. Excellent inventory of U-Haul vehicles and trailers. Past 3 times I've rented a cargo van from this location it was relatively new or brand new, clean, and in excellent working order.
PAUL JUsed this location several times! Great customer service!
MICHAEL CI did an after hours drop off. Very convenient. Well maintained and well lit facility.
ERIK KAmber was wonderful! She was extremely helpful & so nice!
Bill NI was highly disappointed with the fact that the truck was not ready to go when I got there after renting it a week in advance. It took an hour to check in. The staff was very nice but paying for an hour that I didn’t get to use it is a little crazy to me.
KALEIGH WThe location had my rental there, no hassles. The facility is clean, well organized and has lot of supplies ready to go. This staff is very nice, helpful, know what they are doing, and fast to process my rental and get me on my way.
JOHN JMy work trailer was stolen, and until I get a replacement, it has been so easy and cost effective to rent one from this location!
CAMERON MI never received my drop off confirmation
LISA JNothing! I had a great experience and can’t remember the woman who helped me but she was outstanding!
ANDREW VTimeline/ communication
JUAN Rvery smooth and effortless transaction for sure.
DAVID SAmber who handle the transaction was great along with all the staff.
NILE WAuto transport was definitely not well maintained, we let the person know it had problems we could notice before we left, all she said was.. okay bye... and guess what happened..the wheel bearing/hub failed, then launched the wheel and hub off the trailer and set 10 fires on the highway... luckily the the uhaul roadside assistance was very helpful, and got us another trailer in about 3 hours. So I will definitely not be using uhaul again or atleast not this location!
JEREMIAH MI didn't get the name of the associate who helped me but she was outstanding!
BENJAMIN CThe lady working Dec 26 was excellent. What ever you pay her you need to pay her more. Very kind and helpful. Thanks. I usually do not fill out surveys. I wanted to praise her. Todd Camp.
TODD CEasy access, we'll laid out office and lot. Fast and efficient staff. Excellent and highly recommended
BRETT ENeed more staff only one person running office and trying to assist with trailer
William FUpon return it took a long time. I heard a employee in the other room on his mobile phone. You can hear the conversation and it was a personal call and he knew I was waiting. He did not acknowledge me. I guess his personal call was more important. Another employee saw me and she helped with the check in. I was standing around for 15-20 minutes.
WILLIAM OLoved the guy who helped me, ex professional boxer he was amazing
CHRISTINE CAgent was helpful in resolving a light hookup issue to get me on the road.
WILLIAM T