The lady running the site did a great job and was most helpful in making a long day better. Cudos to her.
Don GoyinsCustomer Reviews for U-Haul Moving & Storage of Dakota Ridge
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was friendly and very helpful.
Bill KendallNot happy with charge when I literally used the truck for 15 mins and was told no refund $70 for 15 mins the item I went to pick up was not there so took truck right back I get I need to pay for mileage but really $70 for 15 mins
Julie DurazoNothing
Mark OttersonU-Haul Rental Incident/Experience Wednesday 3/20/2024 Arrived 4:10 for a 4:30 reservation/departure. Departed 4:50, 40 minutes later! An Asian?, scatterbrained woman completed the rental. She had assisted me previously, about 1 week prior on my 1st rental, and displayed at that time similar scatterbrained behavior. Her fellow employee was even annoyed. First, for this rental, she couldn’t explain why the cost of the rentals, one week apart, are different for the same trailer type/size. For this most recent rental, she had me back up to the trailer I used, then changed her mind and had me back up to an adjacent trailer, then changed her mind again and had me back up to original trailer, the one I used. 40 minutes later I departed. It should have been a 5 minute procedure. I had used the app to complete details. I kept my mouth shut. I drove home and my wife and I immediately started loading. At 8 pm, I came into house to check messages. She had left frantic messages about her mistake and begged me to return the trailer. I called her back and explained we had been loading the trailer for 3 hours and it was 75% full. I told her I was sorry for her, but there was no way I would unload the trailer and return it. I had to leave early in the morning and I was already delayed picking up the trailer. I even told her not to worry, that U-Haul would figure it out. We returned to our task and at 9:30 I again checked messages and she had left another message, wanted to have her dad come and unload the trailer. At that absurdity, I didn’t bother calling back. Later I found out she even called my 2 sons and my wife’s phone with frantic messages. Today, when I returned the trailer, the General Manager met me at trailer. The very first thing out of her mouth was “that was really wrong of you not bringing the trailer back when asked”. I was flabbergasted. She assumed I was the villain. I had beforehand decided not to say anything of the insubordination that occurred on pickup, but with the remark, I knew she was misinformed and told her so. She asked for my version. After telling her, she made the condescending remark: “I know, I know, the customer is always right”. I’m sure U-Haul doesn’t approve of this behavior from its employees. I would not have said or written anything, if it hadn’t been for the opening remark of the general manager. Obviously, the employee that assisted in checking out had not given her an accurate account of the incident, likely to cover her insubordination.
David HayThe girl needs to be fired
Erik PorterGreat customer service, very clean van and the lady at the counter was great.
MARCUS VIGILGal upfront was excellent! Love this location...
Robert DaltonThe location was nice to work with. However the quality of the trucks have gone downhill. The I got definitely should be retired. Wasn’t able to adjust the mirrors to see anything in the drivers side, steering was extremely loose and hard to drive at any speed above 35 mph, the cab smelt of exhaust fumes at stops. It did its job but if I had to move more than a couple miles each way, it would have been terrifying.
Andrew SabinExcellent customer service and install waiting time was much shorter than expected. I recommend this location for all your hitch needs.
Karen WojtakN/A
Duane BeeryService is slow but once I found someone to help me the service was good. Very helpful.
John ColenPeople it’s very friendly, everything is good fast and easy thanks a lot have a wonderful day
Neil RojasReally pretty location and the woman checking me in was very nice.
MARTIN MATFESS!
Aleksandr ShchennikovAwesome
Dwayne ZaragozaNa
Tom GrimmerI thought the person who helped us did a great job. However, perhaps scheduling more help on Saturday mornings would be something to consider since it seems that would be a busier time. Other than that small thing, I was pleased with the overall experience.
Gerald AscherGreat experience but please stop with the "$19.99". I went 10 miles in less than 2 hours and cost was $47. I do love uhaul and will keep renting, but it's good to know the actual cost.
Terri WeisThe Lady who helped us was extremely helpful and friendly - great job!
Brian MackeMost friendly and knowledgeable staff, helped a lot
Bob SvagrThe cargo van was easy to drive. It was very fuel efficient as well. The return was nice and simple.. Thank you!
Faith RuybalCharging me a day after $67 then the following day 89 I'm pissed and overdrawn and fees is ridiculous
Savannah MartinezGreat customer service in inclement weather.
Gregory GieselerNothing. Great service
Thomas WalbrunYou can drive faster than 55…
Michael TerpstraChecking truck in. Every time I clicked on "get started" the page would just reload. What would have happened if I was returning after hours?
LESLIE CHASEWe have rented here a few times and the place is great, staff is nice and helpful. When I have shown up to pick up or return in four or five visits I need to find someone working though. This place is huge and brand new but I can't understand why I need to find anyone there. Staff is great but you (Uhaul) are setting them up for failure as you have one person out in the lot prepping things or checking them in while you have customers in your space waiting and trying to find any help. Seems like a matter of time before someone comes in and starts stealing things. Last time I was there I had to walk the entire facility including the shop and still couldn't find anyone. Finally had the person I was with drive your huge lot and they finally found the only person working.
Daniel SchrockThe wonderful young woman working the counter at Dakota Ridge on Monday January 15th deserves a raise! She was kind, helpful, and saved me a lot of heartache when I had to change my plans last minute due to weather. Both she and the folks in Casper were great that morning!!!
Renee HardyThe facility was clean and well organized. The staff was friendly and courteous and processed my rental quicklly.
Carey WilsonGreat service, good location
Bohdan KashyntsevThe truck was great and the service was basically fine. I did have to wait a while to be waited on, and then when it was my turn, the U-Haul person allowed someone to cut in front of me. Otherwise, the person helping me was polite and perfectly competent.
Charles ThompsonIt is perfect for me
Surendra NepaliManager was extremely rude and disgusting She seems to have no manners neither a good approach towards customers She was nasty over the phone and lied about not having more equipment available for me to rent Until I went online and proved her wrong After she didn’t know how to go forward but kept being nasty and talks with a very rude tone I think someone else should be in charge
Jose AlvavelasquezWhat a great experience, the staff and equipment have been so easy to work with, I will always return to this location. Thank you for your assistance.
Michael HewittOverall the location was very easy to get in/out of. The staff was friendly and pleasant to work with. The truck clean and in good shape. My only critique was gas tank was not completely full at the time of rental. Details.
Jennifer RobertsWonderful customer service and quick installation!
Aimee NytesNothing at all. Was a wonderful experience with professional staff!
Randy MoyTruck was ready and I didn't have any problems. Very convenient location for me.
Joe HagemanMore customer parking in front of stor
ROBERT PACOTTII was under the impression I could take back closer to where I was living and after finding out I couldn't they wouldnt accomodate at all, and charged $79 for a late fee because I had to take it all the way back to littleton.
Sheila GonzalesTEN GOLD STARS for the GREAT Owner/General Manager SHARI DOOLEY of the DAKOTA RIDGE U-Haul Moving & Storage Facility in Littleton, CO 80127!!! This facility came HIGHLY RECOMMENDED and I am VERY GLAD that I chose it!!! Shari checked me out at 8:00 AM with a 15' truck with a ramp. When I returned the truck after a long & hard move just before 8:00 PM the facility was closed and I had to drop the truck keys in the "Drop Box". When I got to my car, I realized that I had accidentally LEFT MY KEYS IN THE U-HAUL TRUCK!!! The temperature was down in the 30s BRRRRR and I had to act quickly!!! I contacted U-HAUL and quickly received a call back from Shari. She was there in LESS THAN 20 MINUTES to let me in my car (after checking to make sure that I was okay) and send me on my way!!! I am a 71 y/o lady with scheduled surgery in the next few weeks and I could not afford to catch a chill and get sick. I will be sure to recommend this GREAT U-HAUL MOVING & STORAGE facility to others (they also have a State-of-the-art Hitch Installation Center!!! KUDOS TO MY HERO, SHARI DOOLEY, PLEASE RECOGNIZE HER GREAT SERVICE TO A FORGETFUL SENIOR!!! THANK YOU, SHARI DOOLEY xoxoxo
Anjuli AumCustomer service person (Missy) was delightful to work with. The van she gave us was brand new and was amazing. This location is clean and in a good location for me they have everything from storage to maintenance and even a car wash on site.
Dena ApodacaThis U-haul center was awesome, both the night manager and the general manager. I will frequent this center in the future as the entire process was quick and enjoyable.
Steven ColteyIt's the best Uhaul location ever—knowledgeable and friendly staff.
Raul BencomoLackluster service. No walk around of the van at check out or check in. I checked the van in over seven hours ago (3 PM MT) and still have not received the receipt as promised by the employee. Van smelled of smoke, not even close to clean.
Daryl SmithWe were overcharged, the appliance dolly we reserved was not available. The extra mileage was not taken off we did 42 mile and wasn't compensated for the additional miles. We didn’t get a receipt. No confirmation of returned delivery, we didn’t use the furniture pads and the agent said that she would reimburse us for those as well as the additional miles, and that didn’t happen. We called the store to extend the time and we got penalized for it.
Stephanie LeighVery good equipment and customer service, thank you.
Kevin ShriverVery friendly and helpful.Great Service
Jay BefusI have used the U-haul Coal Mine in Littleton Colorado a couple of times for trailer rental. I have found it to be a busy location but I have been very happy with the service. The two ladies at the front desk are friendly knowledgeable professionals.
Joan KrienEverything was handled beautifully at this location. From the minute we walked into the store, we felt that this U-Haul location is a step above any others we have been to. The store is extremely clean and well-stocked. The new owner of this location is friendly and professional and we were able to leave with our reserved truck in just a few minutes. We appreciate her and how she is managing this location!
Diane TitcheNot a thing needs improvement. All worked well and Katie had the hitch installed in less than an hour. Great experience and very reasonable cost compared to competitors I researched.
Wulf GroteThe staff was amazing. Polite professional and made the process so easy. Thank you!
Rachel A Reyes