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Craig DCustomer Reviews for U-Haul Moving & Storage of Dayton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Horrible pick up experience. Location only had 1 employee working the customer desk. I scheduled pick up for 9:30am. Arrived at 9:30 and waited 1 hour to check out. I had completed the reservation online, but check out still took 15 minutes. I had to answer the same questions that I had completed online. I had to back the truck out of the parking lot myself. And truck had less than 1/4 tank of fuel.
DAVID AI reserved the yrailer close to home in Germantown OH. I got a notice that coporate took his trailer and I would get notification to pick it up in a nearby town. Got notification to pick up at 3rd St location. Went there to pick up and clerk said it showed pickup was at Miamisburg location, but since he had a trailer he took car of it there and I left with a trailer. WTH is the point of having a local U-haul if after I make a reservation days in advance I have still have to drive 15-20 miles to another store? All the people and stores were great. In this case the overall process was a mess.
Joseph TGreat customer Service
CLARESSA W | First ImpressionsI used the after hours return and it was very easy and quick.
Charles BStaff were super helpful and supportive.
JOSEPH M | First ImpressionsIt was closed when I dropped off. But found a spot to drop off very easily and accessible.
Karen MAll was good
jess l | First ImpressionsWe have really appreciated all the Dayton locations, we have used three of them in the past year and found all to be professional with good service. At this location, our customer service representative brought the truck around for us and was very helpful in hooking up the trailer.
ALISON CNothing I can think of
MICHAEL CThe only complaint that I have is that I came in on a Monday to reserve a car transporter and when I came back a few days later to pick it up, the reservation was not available and I was stuck renting something that I did not want. It accomplished my mission but I would have preferred the transporter.
JASON MStore owner took care of us. Very good and answered all our questions! Very professional.
ANTHONY M | First ImpressionsDidn’t care for price increases which made me decide to move out!
glen s | Overall ExperienceI was towing a 6X12 trailer when the engine on my truck failed on a Sunday night. I was able to make it to this location and slept in my personal truck until they opened at 7 am Monday morning. AJ was most helpful in getting me set up in a U-Haul truck and a U-Haul trailer to haul my disabled personal truck back home to Tennessee. He was truly a great representative for U-Haul!
william wI was not aware until I asked that the first month storage was free with truck rental but overall the experience was quite convenient and pleasant.
GREGORY M | First ImpressionsTry to add more languages in your system in order to help people with poor English fluency
EULADE NEverything was wonderful. My wires had been cut and I needed a new plug for the lights. They came out and rewired and put new plug in. I wish I could remember his name. Really appreciate it!!!!
BRETT GService was great from start to finish. Np issues at all.
SAMUEL TIt appears I was charged 27 dollars for dolly and pads and I do not use either. Please credit my accounr
ADAM BVery friendly staff and helpful. Will continue my business there
Jennifer JSo good ,fast, and nice
NANCY AGreat customer service
BRIAN R | First ImpressionsI reserved a cargo van, but i was given a regular. I would like to rent the vehicle that i reserve. The cargo van was on the property, and ready. The workers didn't want to move one van, so that I would have access to the cargo van.
ADRIAN FStaff put my auto pay for my contract for the 28 when I told them specifically didn't get paid til the first. I could of prorated the first month by a day. Then they tried taking an extra $10 out of my account at Wright Patt then trying to charge me $15 late fee, turned my keys in April first
Malisa L | Overall ExperienceGreat customer service
BRIAN R | Overall ExperienceGreat experience, would not hesitate to rent again.
MARK MClosed right at 7 and did not set up the 24/7 key for a van I wanted. Switched for a box truck with check engine light and bad suspension. Also had a light fall out when on highway.
MICHAEL CI made a reservation for 7am. It appears that the employees don't show up until a few minutes later and weren't expecting anyone to be there. So I actually got in the door at about 715. Then I'm told that it would be best if I came back for the trailer I rented because they couldn't access it. I'm sure being in this industry, you're aware of how stressful moving is in general. And having to waste time, gas, mileage on the truck only makes that worse. Not to mention the fact that I wanted to get in the truck and leave. But before I could, i had to find the truck as it wasnt in the right space, then I have to take a bunch of pictures and verify my equipment, which honestly should be done by an employee before the customer gets there. Overall, this experience has made me decide to choose a different truck rental in the future.
JONATHAN GVery nice
SAUNDRA YThe employee was very helpful and kind
Carolyn M | Online Move InSlow service very slow
CHRISTOPHER SVery Nice and Courteous. In and out Quickly Thanks So Much
MYRL SNothing that i can think of.
RONALD KIt was unclear how to leave the parking lot.
ANDREW KEmployees smoking in rental vans and around customers was unprofessional.
WILLIAM TI don't think there's anything that needs improvement everything is just great
CONSTANCE WMileage xharge is high and credit more to the customer when the equipment is returned in the same as when picked up. I've used this facility before with no other complaints. The service was well organized.
MARLA WHave directions for the drop box we was looking high and low until we drove to the back
Robert RU haul messed up my reservation from the very beginning then had me going further to pick up the truck with no call letting me know the location changed. Then when I dropped off the truck I had to pay extra mileage. That wasn’t my fault you changed the pick up location not me so so should not have had to pay for mileage.
DENISE KDouble charged me
JOHN LThey took the time to make sure that I got exactly what I wanted and it was very affordable and easy.
Gina S | First ImpressionsEverything was wonderful
MELINDA LThank you
JACKIE WWindshield had partial stickers in the viewing area
WILLIAM TEasy access
EMILY RGood
Sade S | Online Move InGreat job. I will continue using this facility. Great folks equipment excellent. Thank you
MARK FThe elevator was always broke. And some parts of the policy might keep others from renting a unit.
RENEA E | Overall ExperienceYes the staff was always very helpful and kind and treated with very much respect!!
jamika h | Overall ExperienceI used the contactless return will never again. I had to go up the store a day after returning only to be told it shows truck returned in the system but not didn’t reflect on my account. I called customer service who said my card had been declined. U-Haul would have never given me the truck had that been the case.
JASMINE GFirst of all I was never told about the insurance, and lock I had to pay for,second the freight elevator was messed up,then I find the unit and there's 2 beams before the unit which we had to climb over to get to it. WTF. If I wasn't in a rush I would have walked out. God Damb Joke.
Michael M | First ImpressionsDropoff parking too small
ABDELKADER MThanks so much 🙂
MARGARET JI appreciate when I brought the truck back they fixed the problem and returned with another truck I appreciate your service I appreciate your time and extension thank you
CRYSTAL PThanks so much
MARGARET JEverything was great 👍.
RHONDA PNo lighting in unit
Alison E | Online Move InIncrease the speed to check in the equipment. Took almost 30 minutes and after a full day, was ready to just go home.
MICHAEL CNone I can think of just yet
WILLIAM KDid after hours drop off, no personnel was around at the time not that they were unhelpful.
KYLE SGreat price and service at this location.
ROBERT MDrove up and waited for assistance as sign said to do but no one came. I went inside. The guy then went out and verified my mileage and fuel level. He came back and said I was good to go but could not confirm my final total, just told me it would be whatever I was told when I picked it up. (At pick up, they told me my final total would be calculated upon return.) This lack of transparency and surprise $30 charge concerns me. These have not at all been my experience when renting from a different company.
Mary KStaff very helpful
Dennis H | Online Move InThanks.
RONALD KI always paid my storage unit payments on time and at times there would be a extra lock on my unit like I wasn't making my payments on time. I didn't appreciate having to walk all the way to the customer service desk to go get the lock off for something I know I made payments on time. Then be told or asked did you make your payment on time when clearly it said in the uhaul computer system I did male my payments on time. I got no apology or anything. The associates there doesn't take the time to realize the correct storage units that does pay on time. I will not be coming to this location again.
ORLANDA J | Overall ExperienceIt's a little expensive I paid $144.00 for 2 units an $100.07 for one that's not right
wanda o | Overall ExperienceThe staff are so welcoming and nice My storage unit was affordable and spacious and I’ll definitely always use this location again
Lauren D | Overall ExperienceThe staff went above and beyond.
shante j | Overall ExperienceCorporate customer service and paying my bill was always an unfavorable experience
WILLIAM G | Overall ExperienceSwiping key card on two locations was a little problem because you would swipe on one and then the other one still will not let you in it would deny your card
Mark P | Overall ExperienceSo much mouse feces and mouse hair.
Jordan K | Overall ExperienceVery good staff
STEVEN R | Overall ExperienceNice. Area. Clean.....
Mike F | First ImpressionsSame ol AJ, same ol quality.
Richard J | Online Move InI love both Uhaul locations in used!!
Aslynn R | First ImpressionsN A
John S | Overall ExperienceThe staff at this location is absolutely fantastic! They were incredibly knowledgeable and helpful. I will definitely be coming back here and I can't wait to tell all my friends about the amazing experience I had.
Ashley J | Overall ExperienceThank you for helping me ♥️🙏👍
Yonnie F | First ImpressionsStaff very helpful would recommend you to others
mikelle s | Overall ExperienceOverall very good. One problem: there are two indoor bays for docking trucks for move-in. But only one was working. The usable one had the incorrect dock height for my truck, making the unloading process more cumbersome. Over the several days of my move-in process it seems like the other bay could likely have been fixed.
JASON M | Online Move InStaff was pleasant and AJ is always willing to jump in where needed. Great manager.
MICHAEL M | First ImpressionsI wish there were more first floor units and there were elevators for all units not on the first floor at all facilities.
Richie C | Online Move InI appreciate the time and years I was allowed to rent space there. Emily and A. J. were more than cooperative towards my family and I as we struggled at times to maintain our contract. If I ever need another space I choose uhaul East 3rd st..
MICHAEL W | Overall ExperienceThe entire process of reserving a self- storage unit was quick and efficient.
CHERYL H | First ImpressionsProperty management is unprofessional and rude
Joelena F | Overall ExperienceMy storage unit got broken into and I lost out on a lot of stuff this place doesn’t care bout nobody or nobodies belongings.
Greg B | Overall ExperienceWell done
Johana B | First ImpressionsCould use a dumpster and broom/ dust pan for customers to keep things cleaned up. Sometimes employees didn't know what they were doing or were rude. AJ was always to notch and on his game!
MICHELLE R | Overall ExperienceWhat a great group of people!
Harry T | Overall ExperienceThere was an overhead door that was broke the entire time we rented. It was either stuck open or wouldn’t open at all. Also a few dead spots (motion lights delayed) that were dark and scary
Kim M | Overall ExperienceI rented a storage the young lady service was so in caring just rented me anything that was not clean at all so I had to go back to the office to get another storage. Before that I had to go into the office again to tell them that the truck that was given to me was blocked in by another truck so yes I was very frustrated.
francine t | First ImpressionsThe staff was so kind and helpful. Thank you for being so accommodating. Just an overall positive experience.
JOHN R | Overall ExperienceNo complaints couple months of storage turned into years. Communication was always sent timely for changes to rates. They continued to address neighborhood issues and make necessary precautions for safety. Lots of upgrades to the facility over the years. Really no issues 5 star review was definitely earned at this facility.
nina i | Overall ExperienceI payed for the unit and needed the location switched. The transaction is still pending so I'm not able to even get another unit untill it's reversed
Jacob S | Overall ExperienceAlthough in the end I did not need the storage, it was very easy to get it set up and the building is very secure. I would recommend you to anyone looking for storage.
Kenneth S | Overall ExperienceI was disappointed with my experience at this U-Haul location. They initially promised a first free month, but after an hour of discussion, we only received one free month. Additionally, the broken elevator made our move challenging, forcing us to use the stairs and incurring extra costs for movers.
UJJWAL P | First ImpressionsIt was my first experience. Seems under staffed, but really not. Just too much data entry. Shorten the data entry somehow, make it easy on staff so they can be more efficient.
charles T | Overall ExperienceAJ was super helpful and accommodating. I would recommend this facility and AJ to anyone.
Michael N | Overall ExperienceI paid for the storage unit and never used it.
ANGEL M | Overall ExperienceThe 2 stars are for AJ. AJ is really nice and helpful. Very hard to get anyone else on the phone. Actually never could get through to a real person. Storage facility building is in shambles. Elevator is barely functioning. Trash is everywhere. I watch 2 employees walk by the dumpster over flowing with trash and not even give it 2 glances. Doesn't seem like anyone working there has any pride or want to be there. Someone out there give this guy some help.
jeremiah m | Overall ExperienceI always felt safe and secure entering and leaving the facility. The security system you all have in place appears to be adequate. I had no worries about whether my property was secure. I certainly appreciated the transport carts that are available to move items in and out the storage unit. I loved the fact that my unit was on the first floor. If I ever need a storage facility, I would definitely use this facility again. Thank You
Reina B | Overall ExperienceI think the storage space is too small.
ANGEL M | First ImpressionsI had no idea what to expect, let alone how to get out of the building, but it’s alright, the place does what I need it to do, store my stuff.
Audra W | Online Move InI won't be moving my furniture in until Friday June 16th. I can't give a correct answer until Friday
Shirley B | Online Move InWasn't climax control In I asked before hand VERY OLD BUILDING NO THANKS
ronald b | Overall ExperienceI still have yet to recover the funds brings held on my bank from a truck rental on 5/4/23.& Remaining days of unit rental that was closed on 5/29/23. Unmanageable computer system that needs a major update made.F-
Jamie A | Overall ExperienceThe only reason I didn't give an excellent rating was it wasn't always easy to find mh unit. It sometimes felt like I was in a maze.
miena l | Overall ExperienceMost of the staff was friendly but no one could quickly resolve the issue. They told me that, because they were a UHaul franchise, my booking the storage facility on line didn't integrate with their systems. Therefore, I had to upgrade to a larger unit at a higher cost. The exact unit size I ordered was NOT available even though I reserved it months ago. Very frustrating and this will lead me to look to other storage options.
Nicholas C | First ImpressionsStaff could not have been nicer when I needed help understanding how to work the key pads and how to check out my last day.
Pam W | Overall ExperienceThankyou
jok b | First ImpressionsYes that lady that was on the front desk treat me really good offer me the best coverage on insurance and give me the box that I one very friendly she is pretty good I don't speak really good Ingles and she do wherever she cut to understand me thanks I will refer my friend and family to go to that place
Francisco M | First ImpressionsStorage lockers need to be thoroughly cleaned
John J | Online Move InThe storage unit wasn't big enough like they said staff was not helpful
Angel C | Overall ExperienceOvercharged with late fees bi weekly which is unethical. Forced to take renters insurance. Will not recommend
JEVONA S | Overall ExperienceVery professional staff!
GARY C | Overall ExperienceI rented a unit but didnt know it was on the 3rd floor downtown they refunded me no problem and rented to me another unit on linden.
Kevin b | Overall ExperienceStaff was not helpful. I was misinformed about fees. The staff's overall customer service is lacking
Shannon B | Overall ExperienceThe only issue was when the elevator was out was inconvenient. But I had a good experience renting for the past year.
KATHERINE M | Overall ExperienceComment
Bader B | Overall ExperienceProfessional thieves!
Crystal H | Overall ExperienceThere was a used condoms and a crack pipe Pp
Stephanie I | First ImpressionsI started paying 70 dollars a month.Then I received a letter on the mail saying that they were increasing the month rent.and from that day on my rate keept going up I ended paying 100 dollars a month. You should keep your original rates not keep increasing them up every month.
Griaselda R | Overall ExperienceI had U-Haul at East Third St location . A J the manager is awesome to work with . Really helpful and definitely patient . I hit some hard times and almost lost all my belongings , but A.J worked with me a couple different times on payment options and saved me from losing my belongings . Big Thanks to you A J for working with me .. highly recommend
shaun c | Overall ExperienceGood times!!
MARK I | Overall ExperienceI was disappointed when I unloaded my unit and found out it was infested with fleas! I don’t have animals and I wasn’t expecting that! I had to treat my house 2x so far!
shawn h | Overall ExperienceTruck was not ready for pickup. bugs were everywhere in storage unit and instructions weren’t clear.
Hailey B | Online Move InEasy service
Alison P | Overall ExperienceThe U-Haul place was easy to find
Valerie B | Online Move InYour storage out after it's so long the one on Main Street the alarm goes off they just need to fix that and then they should have the doors when the trucks come in and open automatically what it don't
Faarih L | Overall ExperienceThe 3rd floor needs an elevator it was hard moving things in and out. Units need lights and a moor convent way to move item especially if u have big and heavy things to move.
Lakeisha D | Overall ExperienceWhen a freighter elevator goes down&no repair is made it causes a safety hazard that I'm not necessary when a repair could have been made to fix the issue & not put customer at risk of getting hurt.
Jamie A | Overall ExperienceThe location was further away from our new home than we had anticipated. Also, the long list of things we could not store was problematic; thank goodness we had a friend here where we could store the majority of our stuff.
Elizabeth S | Overall ExperienceThe carts came in handy and storage unit is very clean & roomie
Dayonna R | Online Move InThe elevator was not working when I went to move out I am 58 years old and had to hire three other people to get my furniture out of that storage I demand a refund back and you guys need to get your elevator fixed people pay too much good money for their storage and not to have a working elevator was unacceptable
DEBORA W | Overall ExperienceService, even on 4th of July, far exceeded other UHaul locations like in Cincinnati. Process was smooth and the team was great.
JOHN K | First ImpressionsThere was mold, mildew, and mouse droppings in my unit and on my furniture when I moved out. There was also insulation on and around my stuff. I also found a lighter and a small camera tripod in my unit when I opened it to move out.
PATRICK M | Overall ExperienceI would recommend if the facility did not smell of rodent urine. It was the first thing I noticed wedged walking through the doors. I understand that rodents are a problem in a storage facility but the smell of their urine should be a problem that should be addressed. I don't want 6 months from now if I move out my furniture to smell like urine.
Joshua M | Online Move InThe only thing is the entrance of the building that people let lit and articles outside. And that is the first impression when you are there but once you are inside is clean and organized.
Lilliam R | Overall ExperienceWas so fast easy and friendly. Especially already exhausted from packing as it was. Unloading and getting items to my storage unit was faster than packing and loading up at house!
Jackie M | First ImpressionsThe manager isn’t people friendly the workers aren’t really knowledgeable. The answering service people now are extremely friendly and more knowledgeable than the actual workers they need to possible switch.
Shalyn G | Overall ExperienceGreat staff! Great location 👌🏾 👏🏾
DARRYL S | Overall ExperienceI closed my unit on the 12th of December. Told the man i was done. Later on you send me a past due notice to my friend's house. It's took four days for your system to close out my account. Aj was super nice and apologetic. You book keeping system sucks.
matthew n | Overall ExperienceThank you
ALEXIS D | First ImpressionsI never had a problem with the facility
anthonia m | Overall ExperienceMy experience with U-Haul's storage was fantastic. The staff were friendly and the storage facility very well maintained. These folks are pros!
Rick M | Overall ExperienceThe only problem I had is my access code does not work which created an additional cost of having to keep the rental truck extra days not being able to unload my items.
Fernando W | First ImpressionsGood
FELICIA B | First ImpressionsBecause of your storage unit I have a roach in my house now staff members real nasty and belligerent and disrespectful towards you I would never ever do you all again
LInda H | Overall ExperienceAJ and Jeff are the best! 5 Stars! Wonderful people! They run a " tight ship"! Thanks for a great experience storing my daughter's things! God bless! Joy Lisle
joy l | Overall ExperienceI have a problem with your general manager, i shut my storage door but didn't lock it because i had to use the bathroom and he said i was living out of it. Which was not true, i tried to talk to him but he just ignored me
CHRISTOPHER H | Overall ExperienceThey charged my wife's card after I got the stuff out of the storage and they charged my wife's card after I done told them she passed away you guys are in trouble when I get access to her bank account
Jerry S | Overall ExperienceI have been to several hauls in the past and they were always helpful in everyway and respectful , clean and nice. The uhaul located at 1340 EThird St in Daytime n , Oh was by far the worst as far as the employees, manager was rude and unprofessional, when I rented a truck to empty out my storage unit that’s when I discovered all my property was ruined and mildewed and moldy but they closed so had to take it and called the next morning to get screamed at by a manager when asked what. Should do and how to note everything before trying cl rental was due co.the facility and storage areas was filthy. There was blood in the restrooms, i let them know but because they were closing for the day it wasn’t a priority. There was people living inside and walking around like they owned it and helped me more than the employees. I would never refere how do you spell referring her rooma friend at this location. I would also never tell anybody ne my experience there either . I just hope things change for the better of n the future .
jessica m | Overall ExperienceThe staff went above and beyond to assist our family so we would not lose our belongings in our uhaul storage! They are very nice and caring and their customer service is excellent! I would definitely recommend the E. 3rd Street location to anyone in need of a storage unit. Those location is secure as well as clean & bug and rodent free! Also this location has a professional but understanding General Mgr that strives to make your experience great!
Rita H | Overall ExperienceThe clerk needed more training and notification should have been sent to me about where the location of the unit was and how to get to it before 10:00 pm. It was never discussed that 34 hour access could be available to me for more money. There was a purchase of a prior Ihaul that I felt I was over charged and Field Manager couldn’t determine why the Truck cost was the amount leaving one City to another City. He told me to contact the Manager where I had dropped the Out Of Town Rental at his location. I was over charged for being late on a payment due to my Debit Card was destroyed by the Bank that my automatic payments were being processed for my unit on Burkhart Road in Dayton, Ohio.
Brenda L | First ImpressionsCustomer service was only bright side, facilities were dirty, on move out had to step over toothpaste and food people left everywhere in dock
Michael S | Overall ExperienceThe facility was clean and our unit was ready as soon as I ordered it! The gentleman who helped me at the front desk was great explained the code and getting into the building perfectly and he was very nice and professional! I would def recommend this facility to anyone needing a storage unit especially if you need it fast!
Olivia N | Online Move InMy cousin and I were at 1340 East Third street in Dayton, Ohio on August 15, 2021 from 9am-11am and we noticed how the store Manager and the one only employee did great remaining professional and helpful in spite of how busy it was. Great job guys!
Tessa J | First ImpressionsIt was hard to get everything to the 3rd floor with so many people moving and using carts, but I don’t think UHaul could have done any better for that situation. Having more flat carts would have been nice.
KATHERINE M | First ImpressionsEverything went well
Kalvin K | First ImpressionsWe moved our stuff out after watching several guys walk up to the glass sliding bay door, bang the glass a couple times and the doors open, did not need a code. Then these guys with rolling baskets leaving the storage area with odds and ends. They are getting into the storage doors, using what looks like a room stick from the ceiling and poking holes in each unit to peek inside and see if there is anything worth stealing, then they get into the units and take what they want. We watched them leave. Our unit had a hole. We complained, but didn't receive a phone call back. When the new glass doors was installed they should have been tested for flaws. That is unacceptable, but dont let me be a day late paying rent. 😞
Gary H | Overall ExperiencePlace was clean and well maintained.
Matthew I | Overall ExperienceI am chosing to get my items out of storage because there is a serious rodent problem. Many of my personal items were damaged and/or soiled with mice urine and feces. I chose to throw out many of my items that held sentimental and monetary value and it was terrible to clean up the mess that was made in my unit. I'm sad that I can't claim those things as a loss with insurance.
Traci G | Overall ExperienceI always use the uhaul on east third street for all my storage and truck rentals. The first time I came into the store Aughn'ae helped me, and has been there every single time I've come in and needed a rental or any assistance. He is always working and has helped me every time. I really appreciate that uhaul hires great staff for customer service also, because moving is not so great. I will always choose this uhaul location for all my moving and storage needs! Thank you!!!
Kailey K | Overall ExperienceLove the service!
Tongyu G | First ImpressionsHad mice chew up some of my belongings
Karen S | Overall ExperienceNo comments at the moment.
Rhonda S | Overall ExperienceEmployees were very friendly but I called many many times over a span of two months to see if there was any possible way I could cancel my unit over the phone and no one ever answered. Finally got time to go to my unit and manually cancel it, but waited in line 15 minutes before someone even noticed that I was there. Like I said, very incredibly friendly employees and great facility, but was just unhappy with the customer service
Destiny S | Overall ExperienceNot happy about having to pay $50 for leaving my key in Austin.
Silka L | Overall ExperienceWas a good experience
Jacob S | First ImpressionsI was not satisfied with my services this time.
Rhonda S | First ImpressionsThey force you to buy their lock do you have to buy renters insurance and then they like to charge $100 in late fees they have mice who will eat through everything I guess maybe that’s why they want you get the renters insurance the staff though was very friendly they did what they could I will give you guys thatBut I feel like they take advantage of people and situations that obviously have their stuff In storage for a reason I just think that they don’t have to charge such excessive prices in late fees and then the mice they put poison boxes out there with no poison in them so what’s that gonna do
erica o | Overall ExperienceThe old elevator doors sometimes hopped off their track, and the double door system meant that you were competing with other people who forgot to close it on a different floor. The security scanner sometimes didn't work on my building, and I had to use the other one. No way of knowing without asking. No mice presence for 2 years, until the very end (maybe the trap got old?) Other than that, no issues.
Robert T | Overall ExperienceEveryone so friendly makes you feel at home <3
Tiffany S | First ImpressionsVery helpful staff, very clean facility. Very thankful for them working with me so last minute
Destiny S | First ImpressionsWonderful 👏
STEVE W | Overall ExperienceOn my move out day i found 3 dead little mices in the mist of my belongings.
Robin W | Overall ExperienceUnfortunately, everything inside my unit was ruined. I wish someone could’ve called and told me there was rodents!
Jalynn M | Overall ExperienceI want to thank AJ and his staff for the pleasant long term friendship
BERNARD O | Overall ExperienceGreat customer service and very helpful staff. The storage needs frequent walk throughs to insure that people are there who are renting units and not just hanging out trying to steal stuff
Nicholas S | First ImpressionsA.J. was a rude sob that needs to be fired, but the people above him belive anything he says, but losing clients will show you idiots..
Franklin W | Overall ExperienceAfter paying for my storage unit around 5pm, I was told it would be unlocked by the time I returned later that night to access it. When I returned at 9pm, a lock was still on the unit forcing me to return once again the next morning during business hours. This prevented me from being able to return the truck at the scheduled drop off time. Thankfully, I was not charged with another day for the truck at the drop off location after explaining what happened.
Kyle R | Overall ExperienceStaff was very helpful and professional
marcus r | Overall ExperienceGood afternoon, My overall experience with U-Haul was a good one. I was greeted by a pleasant young man the day I moved my stuff into the storage. My original request was for a larger unit, after paying for the larger unit walking to the back this unit was already reserved. We walked back to the front, he asked about refunding me the difference since I now needed to downsize. The manager on duty told him, "not to worry about it, I would receive a credit the next month." The day I signed up for the unit I explained I would only need the unit for two weeks, I was informed U-haul doesn't prorate so I would be paying for the whole month. Fine no problem I needed the unit. I walk in on Friday July 31, 2020 to inquire about my refund and inform the staff I was moving out. I was then again informed the funds would be refunded to my card on file. I don't question anything the same information was provide by two different employees. Fast forward to an email telling me I was going to be charged a late fee. I make my way to the U-haul store on E. Third street to inquire about the late and why my money wasn't refunded to my account. I found out the overpayment was applied to the next month, even though I moved out and informed the staff the morning of. When the manager on dust asked me how he could help, my request was simple make sure your team understands and is aware of the information they are passing along to customers. As a customer it's not my job to know your system or how it works, it's also not my jo to police units prior to paying for it. Add the system been properly updated I would have been informed prior to paying for the unavailable unit. Easy fix I would have been offered the small unit and charged for proper amount. Customer service is key for me, I had not problem paying for the unit, I do have a problem not getting what I paid for the bigger unit. Best regards, Kia A. Richardson
kia r | Overall ExperienceEverything went very smoothly. Impressed with the facility.
LARKIN V | First ImpressionsStaff very RUDE and I purchased insurance staff noted my valuables in the amount of $0! So why am I paying for insurance
Crystal H | First ImpressionsThank you for the opportunity to express our opinion and share our experience with our rental unit. We had a very bad experience and would like to offer the feedback. The day after my daughter and I rented the storage unit, we returned to drop off some more items. We walked into the storage unit, and to say the place was an incredible mess is a giant understatement. We have a video clip of what we came across upon entering the storage unit, as it appeared everything was grossly vandalized. The isles were so cluttered with miscellaneous items and broken glass that we could not get through to get at our unit. We were slightly frightened as we did not know if there were perpetrators of any sort still in the building, and no other customers or staff were around to assist if any danger presented itself. We then left the building to go to the office and report what we found, and a staff member came to check it out. He was very nice and offered to clear a path but it was obvious this was going to take quite a long while. We were not able to wait for this as we were heading out of town, so we needed to send our items with a friend as they did not fit in our vehicle (the reason we rented the storage unit in the first place). We now need to make arrangements to drive to Chicago (3 hours away) to pick these items up. We tried to call the GM of the Dayton location, AJ Ross, on 3 separate occasions but did not receive a call back. He did finally respond to an email and simply stated, it was an auction and things got out-of-hand. He did not offer anything in the form of compensation for this despite being asked. He just did not reply any further. Please feel free to call for any additional information or clarification. We would share the video of what we witnessed as well. We will also be taking this to a higher level as this is really quite unacceptable service.
carissa b | Overall ExperienceI had over ten thousand dollars worth of things stolen from my uhaul truck when I’m the possession of the third street uhaul in Dayton ohio
Elkanah H | Overall ExperienceSo the staff were super nice, but gave us pretty confusing directions to get to our storage unit. It was so hot out and we had to move our stuff more than once because we were confused about which door to go into. Overall, it was overly confusing. I think that someone should go with you to your unit instead of you trying to figure it out based off of confusing directions. Now that I know how to get in, I’m sure it won’t be a problem. Just took way way way longer than needed to find our unit in the first place.
Lilly D | First ImpressionsGreat customer service..
Jennifer B | Overall ExperienceUhaul was recommended to me from a family friend. I had the insurance for my rental unit. All of my things were covered in mice urine, feces and bed bugs. Upon filing my claim was told that insurance does not cover bedbugs. I lost everything! This location has very rude workers.
Brittnae N | Overall ExperienceEveryone was so helpful from beginning to end. I very much enjoyed the overall experience
Mackenzie R | Overall ExperiencePlease cease any contact with me. I have no knowledge of Eugene,s intentions. He has moved what he wanted out. Anything left he left because he didn’t want it.
eugene j | Overall ExperienceVery helpful and great service!
Nathan S | First ImpressionsIf needed, we will rent again.
Sheryl W | Overall ExperienceVery good service
Jayakumar S | First ImpressionsI am very satisfied
chris e | Overall ExperienceFriendly staff.
Kristina D | First ImpressionsThanks to AJ and the entire crew for excellent service!
JERRY L | Overall ExperienceStarted well but got progressively worse. Final straw was dealing with Mark, the “president.” Horrible customer service dealing with issues. Treated me disrespectfully. UHaul is off my list for good.
AARON R | Overall ExperienceDespite handling a large volume of customers, both u-haul personnel were friendly and helpful. After driving for four days, I really appreciated their courtesy.
george a | First ImpressionsAfter dealing directly with the staff I was told they closed out both my rentals on 2 separate occasions and was inconveniently charged for both units. I called 3 times total in order to get it fixed.
Chordae L | Overall ExperienceRyan was so nice and super helpful. Made a rough day so much easier.
Mackenzie R | First ImpressionsWas glad to have my storage unit within moments of wanting it. Appreciate the good service. Thanks!
Alvin A | First ImpressionsVery friendly
rachel g | First ImpressionsHappy that it was close to UD. Nice facility!
mary m | Overall ExperienceSetting up the storage unit account was easy with the expert help of the U-Haul folks. Cody was great to work with.
Rick M | First ImpressionsGreat customer service
charlene h | First ImpressionsThe employee there really caused me an inconvenience.
melicia w | Overall ExperienceCustomer service for us was very good and very helpful
chris e | First ImpressionsHowever i didnt appreciate being charged $50 for loosing my keys and them having to drill.out the lock $50 is wayyyy over priced so i will not be back cancelled after my 1st month and taking my money
latoya s | Overall ExperienceBecause you are such a sought after facility, it can be difficult to reach you at that location by telephone. Other than that, this is a wonderful place to do business!
DEBORAH S | Overall ExperienceCompletely disgusting and unprofessional. AJ needs to be fired!
justin b | Overall ExperienceThanks for the help when the tornado came around, really helped with moving around my stuff until we could move into our new place!
Jordan S | Overall ExperienceSimply better than the rest.
eric c | Overall ExperienceVery Helpful and also guiding us through the whole process Thank You so Much
VICTOR R | First ImpressionsEverything was great according to my son
Angela L | First ImpressionsVery helpful.
Laureen R | First ImpressionsPersonal could be there to help you out not some kind person off the streets all they cared about was making money not helping you out.
Kimberly R | Overall ExperienceEveryone one was always nice and helpful when I talked with them.
ANGELIC P | Overall ExperienceA great experience all around.
Craig L | Overall ExperienceEverything was fine I just hope my checking account gets removed from my U-Haul account this time quickly and not get billed as last time for several months afterwards..
gerald m | Overall ExperienceAwesome took care of my belongings.
Kendra A | Overall ExperienceExcellent customer service
Michael P | First ImpressionsIt helped me at a time when I needed it was happy you could help out
anne j | Overall ExperienceWould recommend to people who have storage needs
Lucinda L | Overall ExperienceVery friendly staff! I felt safe in the facility. When VA messed up our pay, was very nice about it until I could get everything paid. Great place!
mary c | Overall Experiencewell everything was fine during our visit..the fella was very helpful and the prices were surprisingly low
dawn b | First ImpressionsFacility was clean when I moved in upon move out my things was ruined mice droppings all over my things. It’s a mess.
Shantea b | Overall ExperienceWhy on the world would you sand the floors of a facility without properly sealing off all units?
Ian M | Overall Experiencethe stuff worked with me since i had no income at all but then when i was moving out they went raising my rent with fee and interests like crazy so i could not afford to finish my move
shalicia g | Overall ExperienceWill never use again!
Sonya E | ReservationPrices of storage units are more expensive than certain other places..no discounts or specials like other storage places..
donte j | Overall ExperienceEveryone was so helpful and really helped me during a really rough time. I truly appreciate the professionalism and compassion I was shown.
mary c | ReservationStaff is helpful and nice. One of my best Uhaul experiences.
BRITTNEY H | Overall ExperienceNot helpful when my lock, that they told me to buy from them broke. I was told it was my fault. This has happened to me the past three years when using this storage unit.
nora s | Overall ExperienceA 24 hour access card was a valuable thing while moving in and out. I love me some u-haul. Lol
Theresa S | Overall Experienceclean, easy access, well lit.
eileen s | Overall ExperienceThe manager did not communicate with me even after I went into the store and a left message & request to be called. The unit was filthy and my belongings had to be cleaned before I could move them out
Kelly Z | Overall ExperienceGreat experience! Great staff! We wii definitely have our son store his college junk at your facility next summer and the next summer!
Mark S | Overall ExperienceMain door was broken, always appeared open because of the damage. Hours of operation were restricted unless paying a premium. Even during business hours the garage doors were not unlocked- had to call
matt w | Overall ExperiencePoor customer service and was not pleased and will not rent or store again
jade H | Overall ExperienceThe facility was clean but I had mouse bm in and on some of my things. I had to throw out. It was people cleaning up and living in there storage. One lady was walking around smoking. staff is nice
Leandrea A | Overall ExperienceGreat experience.
Toni W | Overall ExperienceMold Everywhere and Rats infested throughout the whole storage facility... very gross place and unethical management taking advantage of less fortunate people.
Nicholas S | Overall ExperienceFocused on meeting my needs!
jesse s | Overall ExperienceFreight elevator malfunctioned twice while we were trying to unload. Cancelled contract immediately, but have been billed twice. Staff was helpful in trying to resolve the issue.
Philip C | Overall ExperienceEverything was fine. Customer Service as well.
deborah w | Overall ExperienceEveryone was very helpful. Just need more staff.
Jessica S | Overall ExperienceI do NOT recommend this storage facility. The facility is not maintained well, constantly losing payment checks mailed to them and new staff every 6 months.
ANDREA G | Overall ExperienceThe timing of the offer to rent was perfect for me. I wounded my hand and required surgery a week after my arrival so having taken the offer provided me the time to move my items at a slower pace.
Michelle C | Overall ExperienceWe stored our belongings for over 8 years and everything was as good as when we placed them into storage.
JOSEPH M | Overall Experience