Customer Reviews for U-Haul Moving & Storage of Daytona Beach

Rating:

3.0

The personnel that connected the trailer to my hitch did not connect the emergency brake cable correctly. The employee put the hook around the spring loaded keeper of one of the tow cable hooks rather than to my truck frame, a setup for a disaster. I was in a bit of a hurry so I connected it to the safety chain loop on the hitch myself. I been towing for years and know what to look for when I set up a trailer. I usually don’t question the U Haul employees because they are who I ask for advice, glad I did a thorough check before driving away. A less experienced person may not have noticed and trusted “the experts”.

Rating:

2.0

You will never get another dollar again from me. I’ve spent thousands of dollars with U-Haul over the years and you’re rude uncaring don’t give a shit about your customer attitude. I reserve a trailer for a week ahead of time put a deposit on it and then nine hours before I’m supposed to pick it up you want me to go two hours south to pick up the trailer when I’m going north And the woman I spoke with from U-Haul. Tampa could give two shits and she was more than happy to cancel my order and not help me at all. I bought a house in Florida. I’m going to be going back down and guess what Hertz Penske it is. I hope that you fucking choke on that last money you got for me because you’ll never get another dime.

Rating:

5.0

I was charged a after hours fee of 20$ but my drop off time was 11pm I returned the trailer at 10:30pm and I wasn’t notified befor agreement from employee that i would be charged that knowing she knew it was after hours I demand to be reimbursed for failure on you’re employees part

Rating:

5.0

I've been a U-Haul customer for years. They've always served me well.

Rating:

1.0

We pulled in to drop the trailer and the place wasn’t clearly marked for an entrance. A big building with many doors but no markings. We started to unhook when a guy said don’t drop it there. My wife asked where and he said around the corner. She asked for clarification and the guy rolled his eyes and marched to show her. Mind you these trailers can be moved by hand which is what the excellent guy in Daytona did. This guy was just an asshole like we were disrupting his lunch. We couldn’t get away fast enough.

Rating:

5.0

Honestly I thought you guys were great this was my first time renting a truck but the process was smooth I couldn’t be happier

Rating:

5.0

Everything was great. I would do this again if I needed to.

Rating:

5.0

Equipment was like new and fantastic. Service was excellent both at the check in / pickup and return. Could not get any better. You have a good team there.

Rating:

5.0

Easy drop off. Friendly and professional staff.

Rating:

3.0

Assistance or guidance with use of dolly. I asked if we could load there to make sure we were doing it right. We were guided to the nearby street and had to figure out how to do it ourselves

Rating:

5.0

Was great

Rating:

3.0

I rented 5×8 trailer, piece of inside trim laying on floor, I reattached. Ciip on hitch was hanging by one rivet of four, I reattached before leaving on trip to N.Y. I did not mind doing this, but should have been done at pickup center. Tires were new, I appreciated that.

Rating:

4.0

Nothing! Excellent customer service, lots of availability, and great location.

Rating:

3.0

Lori B was the counter person I had to deal with. I found her to be rude. This won't stop me from doing business there again, but if I do, I'll make sure to tell her she needs improvement on her customer service.

Rating:

1.0

The person who was at the return area where you drop off your rental was not nice at all. I dropped Off the 4’ x 8’ trailer (UV5732C) With the 6-pack of blankets that I also rented. And I ask this person to check out the trailer and see the blankets that I had rented and was returning on May 3 2025 All this Person would say is just Mumble Mumble I could not understand a word he said. So I went in side to get a receipt for turning in the trailer and Blankets. And they said with a very Sarcastic response well E mail it to you. And I got the E mail 5 days later, it is printed with very small letters that you have to use a magnifying glass to read it . And it doesn’t say nothing about the returned Blankets at all . Not a good way to run a business.

Rating:

5.0

Very professional crew

Rating:

5.0

U-Haul Moving & Storage of Daytona Beach700 W International Speedway Blvd Daytona Beach, FL 32114 Unfortunately, the location Manager (Jennifer) did not meet the customer service I have come accustomed to in the past at U-Haul. Jennifer was very unprofessional, inexperienced, and lacked patience when engaging with customers. I was in line being serviced by another agent at the location. He did an excellent job; however, Jennifer was not helpful when I asked for elaboration of the U-Haul Insurance Program. She simply came over and pointed at the counter...telling me to read the details (which I already did). She was also disrespectful to another customer at the next check-in register. A "manager” was requested and Jennifer stated she was the manager and in charge. When asked who could be contacted above her, she simply "flicked" her name badge which included her name and “OWNER.” I always encourage ambitious young people to aspire for success. Nevertheless, Jennifer needs additional training in Managing Conflict, Emotional Intelligence, and Leadership. Being transparent, I was close to calling the U-Haul Customer Service Number before leaving to report my concerns, but my schedule would not allow. My rental was successfully returned to another location. Jennifer should be trained/coached on respect, courtesy, and her listening skills. She is the face of the U-Haul organization and should conduct herself in this manner.

Rating:

5.0

Employees are friendly, helpful, along with it being an easy location to get in and out.

Rating:

1.0

I rented the truck for one day. I returned it the same day and the man who was checking the truck in said, I’m leaving for the day and they will e mail an invoice tomorrow. I thought it was strange as it only takes a minute to check it in. I now see you billed me for 2 days which is bullshit. Please have someone call me tomorrow to settle this. 908 246 5167

Rating:

3.0

tire pressure was very low...this should be checked before taken out...also no locking pin so the unit would come off the hitch ball

Rating:

5.0

Maybe try and be as friendly as the folks at my drop off location in Holland MI. Other than no problems.

Rating:

5.0

This rental was probably the 4th for me from this location. Each experience was super smooth, and knowledgeable staff helped a great deal. I really appreciate how many of the staff stepped up to help me get into a vehicle or use a trailer that was ready to go. For instance, one trailer assigned to me was buried in a line about four trailers deep. So, the staff quickly changed the trailer to the first one in line, hooked it up and I was rolling a few minutes later.

Rating:

5.0

Excellent company

Rating:

1.0

They tried to charge me an additional $20 just to connect the trailer to my hitch and I’ve never had that happen before. They were also too busy gossiping instead of paying attention to the customers.

Rating:

1.0

Guy that unhooked the trailer told me I didn't need to go in after dropping back off for anything and apparently I did because they just tried charging me extra 100 dollars when dolly was returned 2 hours before scheduled time

Rating:

5.0

Everything was fine and there was almost no waiting. You have good employees working here. Try to hang on to them.

Rating:

5.0

This team was really nice and knows what they are doing.

Rating:

4.0

Everything was very easy.

Rating:

5.0

Originally reserved trailer at Money Family Tree, a licensed U-Haul Dealer at 1757 N Nova Rd #107J, Holly Hill, FL 32117 for pickup on Sunday at 7P. When I arrived, no one was there. Business was dark and locked. Multiple phone numbers on the window were disconnected or had vmail. Had to scramble to figure out another way to get a trailer for a departure the following morning. I will never use a dealer again! The U-Haul Center on ISB was great! Quick and friendly service.

Rating:

5.0

Super friendly helpful staff at pickup

Rating:

4.0

I was Charged close to $800 for having a mini truck for less than 24hours? This is such a rip off but of course no one cares. I was initially charged $220 And when I return the truck just under 20hrs I was automatically billed $500+ for mileage? I think you guys can treat your customers better than this.

Rating:

1.0

I was quoted a different price on the phone then I get to the location it’s not the same. I probably will never use uhaul again nor will I refer uhaul. Please be consistent fair and equal!!!

Rating:

5.0

Eric superb. Brandon also!

Rating:

5.0

I used a 6x12 trailer to move my belongings, and some of the floor got wet after experiencing rain on the journey. The trailer floor was wet near the front and near the back. The boxes in those location had wet or damp bottoms. I asked the return person about a partial credit for the damage incurred and also for returning the trailer a day early, but none was offered.

Rating:

5.0

I love ❤️ my space and the location. And love how it’s so secured. When you have to have a card to enter . I was referred the very FRIST time with courtesy complementary from U-Haul during the hurricane Milton. They were so friendly and helpful. With my other storage closed due to the hurricane very early . And I rented a U-Haul van . And I had to keep your ba. Over nite . But your U-Haul company SAVE ME 😀. And I will NEVER . Forget that . And will very much do use you guys again. . If I have to . Without a doubt. Take care and keep up The great work !! 😊

Rating:

5.0

The staff were fantastic.

Rating:

5.0

Thank you

Rating:

5.0

It was a great experience. All our stuff came 1200 miles and only one small ceramic knob on my casserole dish cover was broken, I’m sure because I didn’t pack it with enough paper to protect it. We recommend uhaul.

Rating:

5.0

Everything went well. No improvement. Suggestions.

Rating:

1.0

Yall could do your job and make sure you get me the kind of vehicle I wanted. You could make sure the outlets fucking work so I could charge my phone. You could actually have a human speak to me before you charge me the outrageous fee of “wrong drop off location” when I very clearly told multiple employees what I needed. It would have been easier to reserve it online without you guys fucking me over.

Rating:

4.0

Staff was very helpful and courteous. Everything was very good. I would not hesitate recommending them and will use them again if I need to.

Rating:

4.0

Service was good , trailer was dirty. . Could not find someone outside to drop off trailer. But when he arrived was very friendly

Rating:

5.0

The equipment was well maintained but there was dirt/debris left in the trailer to which i had sweep out prior to loading my motorcycle. But with that small exception the experience was great.

Rating:

1.0

2x rented trucks from this location .1st time was charged 1x day more because they were short staffed and had me park the truck and said they would get to it. Sure. They did eventually remove the charge when I saw the additional day fee. 2nd was a 1 way move where the truck after loaded broke down dead battery. So I used my personal jump pack. On the way to destination blinkers didn't work gas gauge was not correct and when I stopped for gas ....Dead battery again. I had to jump again this delay caused us to miss our appointment for key pick up causing us to wait till next morning to meet realtor. Overall the Daytona International Speedway not good... I understand high volume however it's Uhaul this is your business rentals and returns.

Rating:

1.0

Horrible Service Poor Customer Service Rude Unprofessional Racist Inconsistent Racial Profile customers Make up their own charges , and fees Not very accommodating to customers The worst experience with uhaul Would never recommend this location. I would like a call back from Coporate level

Rating:

3.0

you need to have customer service a priority , the girl does not know all she needs to know ? as what is the Phone Number for ROAD SIDE SERVICE!!!!!!!

Rating:

3.0

General Manager didn't act like he was happy to be there

Rating:

5.0

Very helpful

Rating:

4.0

The online check in was very easy. No complaints.

Rating:

1.0

Give your customers a little leeway when they spend 700$ on a uhal For being 10 minutes late and it being there fault for taking there time to get me in. Now I get charge another 50$ for them taking there time? I’m not happy with the way they handled that, also work with people on the gas you charge 4.50$ for gas that u have to pay for but if the gas is over I loose my gas ? That’s crazy as well. Overall the truck did its job, charging me another day for me being in the parking lot is CRAZY, I will be taking my uhal needs elsewhere

Rating:

4.0

Brandon M clocked in and the line was moving faster. He was very efficient! Lady next to him was miserable. Guy in the lot was very helpful (hat backwards guy).

Rating:

3.0

I drove 20 miles and they charged me for 4 gallons of gas. So they definitely ripped me off.

Rating:

5.0

The interior of the cabin had a nasty sweat odor. The steering wheel was sticky and felt dirty and un sanitized. All glass windows were nasty dirty with interior nasty marks like some kid was playing with their saliva on the window. Sorry I have to be so detailed but this is my very first bad experience with Uhaul in years! I do appreciate your service but the kids in charge of cleaning the equipment before re renting it out must do their job, looks line they’re slacking… Honestly speaking, Luis Agosto (current customer).

Rating:

5.0

Very helpful staff and especially the general manager

Rating:

5.0

Personnel was friendly and knew exactly how to handle things great job

Rating:

5.0

As a longtime and frequent UHaul customer in multiple locations across the US, the Daytona Beach facility on Intl Speedway Blvd has one of the friendliest and most efficient staffs ever. I also must give Jennifer big props as she is very customer service oriented and knowledgable regarding all aspects of the rental process, and a real asset to the company.

Rating:

3.0

My storage unit needed to swept out. the floor wasn't clean from whoever used it last.

Rating:

5.0

The staff was great

Rating:

2.0

The way the storage units are set up, it is very difficult to move your items in and out of the facility.

Rating:

3.0

It was ok

Rating:

5.0

Excellent location. Brandon went above and beyond to help me and the guys. Would definitely rent from this location again.

Rating:

5.0

Very nice staff that helped us right away.

Rating:

4.0

Its all good

Rating:

3.0

The parking is a nightmare, about 5 spaces for customers. Facility is old/outdated, needs painted, cleaned, no lights in unit working, very bad musty smell, ceiling in unit damaged from rain, looks like it would fall in.

Rating:

4.0

Everyone that works there was very polite and helpful

Rating:

2.0

This is a joke. The light is out on the ceiling, floor dirty, dead bugs all over.I had to ask to have it swept out, they acted as if I had 4 heads ! NO PLACE TO PARK !! THEY NEED a complete do over,remodel,etc. A few employees were pleasant, the rest were jerks.

Rating:

1.0

Lied about 24 hr access, and cost us money for a hotel due to our condo not allowing us to have a trailer on the property, so we had to get a hotel to park the uhaul trailer cause we couldn’t unload into your storage unit.

Rating:

4.0

Easy process, affordable unit pricing with insurance for belongings available. Moving our stuff to storage was a simple process, although I wish Uhaul had more storage units at our Location Daytona Beach. It was a challenge to fit into the only unit left! Tetris masters, fit things in like puzzle pieces! Overall I can not complain.

Rating:

1.0

I was given the truck 24 miles to go for empty. I returned it with more gas than I picked it up with. I was still charged an additional $30 for fuel. Even though I had already spent $30 on fuel. I was never given any copies of the paperwork, I had to ask. I find this to be very wrong. They said they gave me a $30 fuel credit to begin with, which I see see, but it is not reflected in the original bill or anywhere. Never again with uhaul unless I feel getting ripped off again.

Rating:

4.0

They closed too early without telling me

Rating:

5.0

The storage unit itself could use a light in it, other than that, never there at night so not sure how well lit the faculty is lit.

Rating:

5.0

Thank you for your service.

Rating:

5.0

Keep up the good work

Rating:

2.0

The gas mileage on the rental truck was wrong, I told them before I left and they said just use the app, I’m busy. Today they charged my bank account for November payment which over draft my account. Obviously I should not have been charged since this very survey says I left. I’m beyond unhappy and would like corporate to contact me.

Rating:

5.0

Amazing access and Excellent Customer Service.... now I'm Customer for Life for the storage Unit ,wouldn't use any other storage.

Rating:

4.0

Check in was easy, but had to wait too long to drop equipment. Ladies inside and I think the day manager were excellent but drop off guys didn’t have sense of urgency to get you out.

Rating:

5.0

Helpful professional and pleasant

Rating:

5.0

Everyone helped me in a professional timely manner and made my move a lot less stress.And I would like to say thanks again staff for making my move stress free....

Rating:

5.0

We had our unit for many months, and never had any problems.

Rating:

5.0

Excellent customer service!!

Rating:

5.0

The staff & everyone at U-Haul at 700 Intl.Speedway Blvd in Daytona is amazing. Everyone is super helpful, super friendly, super courteous and I express my gratitude for everything

Rating:

1.0

My U-Box was given to us on the trailer backwards so we got it home, and had to take the whole thing back to have it switched around. Everything I own was in their storage, and is covered in rat poo.

Rating:

5.0

Excellent Delivery was earlier than promised which helped with our move

Rating:

5.0

The representative we dealt with was outstanding. His people skills and knowledge make U-haul Daytona successful. His name was Israel.

Rating:

4.0

When I called the facility to find out if I would be charged if I couldn't unload my Ubox on the specified date, the agent didn't know. I was able to change the unload date twice and was not charged.

Rating:

5.0

Excellent customer service

Rating:

5.0

Manager Stan Norton of the Daytona Beach store is very customer-focused. He and his team were friendly and helpful. A smooth finish to a long moving process.

Rating:

5.0

I didn't go to the u-haul facility, everything was handled by phone, I had a U-Box not a moving truck, we packed it and U-haul shipped it. Few miscommunications but was able to resolve issues quickly.

Rating:

5.0

Excellent place and the manager was extremely helpful.

Rating:

4.0

Thank you

Rating:

1.0

no problem solver employees. they could care less. even the corporate office couldn't get them to answer phone. loiteringpeople hang about at times. not clean.

Rating:

4.0

There were some issues with the key card and password when trying to access

Rating:

3.0

we did not access the facility. We had a UBox delivered to us from Daytona Beach location that we had shipped from Minnesota. The main concern we had was the lack of personal contact. Frustrating

Rating:

5.0

Staff very polite and helpful

Rating:

5.0

Great job by Alvin who provided me with quality customer service. He showed true concern for my problems and made sure that everything was resolved to my satisfaction. Great employee.

Rating:

5.0

I was very, very, pleased with the quality customer service that I received from Alvin at the Daytona Beach location at International Speedway. He resolve all my issues to my satisfaction.

Rating:

4.0

The only concern I had was with a ubox shipment. I had two uboxes shipped from ca to Fl. When the uboxes arrived in Fl only one could be verified as being on site. I had to wait six days before both

Rating:

5.0

Stan is the Man!

Rating:

1.0

Will never use uhaul again. Told one thing & was treated another.

Rating:

5.0

I did not visit the facility, but they went above and beyond helping me have my U-Haul container delivered. I was completely satisfied. Angie Martinez was a godsend.

Rating:

5.0

Loved the service