Customer Reviews for U-Haul Moving & Storage of Daytona Beach

Rating:

5.0

Staff was excellent. 20 ft uhaul was not in great shape. However, on the 2nd day of my rental I was able to switch it out for a different truck.

Rating:

5.0

Brandon was excellent help in taking care of all that I needed.

Rating:

2.0

Upon arrival in showroom, I waited a few minutes before an acknowledgement or there was any "Hello, how may we help you". After advising the agent of drop off location and address it still wasn't put in contract correctly or agreed upon, the agent did absolutely nothing to make this a "Good moving experience", No offer of any extras needed for the trip weather I needed them or not. I was a U-haul employee for many years in the late 80`s & 90`s, started from ground up to Management, I realize the company has changed but the Work ethics on some have just gone down the tube worse, I have rented from this location on numerous times and mostly a good experience but this one was most Disappointing. The truck had brake issue and some type of oil leak, and only achieved about 5 miles to the gallon and truck was not fully loaded? I returned the unit with more fuel than received with and there was no credit for that? All in all NOT A GREAT EXPERIENCE.

Rating:

3.0

Trucks never have much gas when you pick them up.

Rating:

5.0

Very helpful employees.

Rating:

1.0

The staff is rude and not helpful .They charge over the rental price and they not explain why .The GM is a joke wonder why the staff are rude and unprofessional.Worst place to rent anything on town.Uhaul should protect there assets and train there workers to be professional and. Friendly.

Rating:

5.0

Allow full online check in. Skip the required stop at the counter.

Rating:

5.0

Nothing the staff was incredible! Excellent customer service all the way around!

Rating:

3.0

Truck windows dirty, trash under seats, mirrors loose had to adjust often. Restroom at facility broken to customer.

Rating:

5.0

Very nice and helpful staff.

Rating:

5.0

Nothing

Rating:

5.0

everything went as it should have

Rating:

5.0

Everything always goes so smooth when my family or myself rent a trailer or whatever we need through here friendly staff helpful definitely recommend going there and very good hours convenient

Rating:

5.0

All good

Rating:

1.0

Saturday of 8 2025, I went to U-Haul located in the international speedway, Daytona. A Caucasian woman was in charge. I gave her my info and rented a truck. To start with, she informed that the car had under a quarter of gas, and I should bring it in the same level to receive the credit for the gas. In the car, the gas was in the E, empty. I start not feeling well and I can attach here the medical diagnosis. Since I was driving very close to the U-Haul along the International speedway, I drove the car. I came back before 7 pm, the time that they close on Saturday. The. Woman was there. I told her that I was rushing to the emergency room. I was in pain due to an UTI. I informed that I had a few things to get out from the truck. She told me to drive to my car, unload, and bring back the truck to sign out. A few minutes later, when I brought the truck back, she ha d closed all doors. I knocked in the front and she came yelling, but really yelling as if she were my master. “ you have to check out by yourself or come tomorrow and pay $20 more”. I tried to appeal for humanity. She has none. I told her that I had an awful headache, I was to the point to vomit, and that I was all urinated. I could not do it by myself. She yelle that that was my problem, not hers. I sat in the back of the track, in pain, crying, totally hopelessly. Then, I saw her and another man leaving the place in a car. I was calling the police to ask for help. In that moment, she came to me, pulled my cell phone from my hand, called dumb, yelled me that I was not getting any credit back. After 2 minutes she told me to leave because she had checked out my truck. YOU CANOOT HAVE PEOPLELIKE THAT WORKING ON YOUR LOTS. I DEMAND AN APOLOGY. I AM STILL VERY SICK AND NAUSEATED OF THAT WOMAN’s behavior. Awful, awful, awful.

Rating:

5.0

We noticed trans slupping

Rating:

1.0

Not break the adapters we supply and make us go buy a new one and come back and hour later just because we won’t buy the one you supply , trailer was not even hooked on right when I left out the rear exit the trailer deattached from my hitch thank god the chains were on atleast

Rating:

1.0

The two people outside were great. Inside needs learn how customer service works.Dry and comes off rude. Inside clean enough. Outside dirty.

Rating:

5.0

Staff was polite, efficient and thoroughly explained info on contract.

Rating:

5.0

Truck was nice and clean

Rating:

5.0

Great customer service

Rating:

4.0

The truck was dirty

Rating:

5.0

It’s not a bad problem to have, but when I arrived every customer parking space I could see was occupied.

Rating:

4.0

UHALL is great just wish employee at desk be more focused and not treat customer as bother to them. Overall how huall works is amazing.

Rating:

5.0

Great staff and service

Rating:

5.0

Very happy with your service. Would recommend to others.

Rating:

4.0

I returned the Uhaul after hours. I had no idea where to leave the Uhaul so I guessed and picked a spot.

Rating:

5.0

Excellent return experience. The attendant was immediately available and was mindful of my time, inspecting and checking me in immediately. In all, I was less than 5 minutes on the property. Thank you!

Rating:

5.0

Overall outstanding customer service from beginning to end.

Rating:

5.0

Nothing. Customer Service was good 🙂

Rating:

3.0

Most of the time I rent from this location the vehicles are always clean but this particular one the sensor was off it drove rough does passenger side view mirror kept moving wouldn't stay in place I think you need to be taking a little bit better care of I'm looked at

Rating:

5.0

Very convenient location!

Rating:

5.0

Brandon was amazing! He helped assist me amazingly in a way that best benefited my needs. He kept a clean store and I really enjoyed how the staff were as well based off his professionalism.

Rating:

4.0

I had an issue originally with my pickup. It wasn't ready and I had to reschedule for a different weekend which was not easy, because I live 4 hours' drive away. The store manager, Branden, was AWEFUL!! He was rude and disrespectful and hung up on me. I had to escalate my problem to Tyler, the District Manager. Tyler was kind, respectful, understanding and VERY helpful! He promised that if I went back to this store, I would be well taken care of - and I was. Lori, the service person who directly helped me with the rental in the store, was also very kind and respectful. In fact, the entire team at the store during my visit, and their service was excellent! They helped to restore my faith in U-Haul and the reputation for good service that I have come to expect at all U-Haul stores!

Rating:

4.0

I was very pleased with the office staff that checked me in...professional and efficent I found the employee that hooked the trailer to my vehicle to be a bit cavalier when I pointed out the running lights on the passenger side were out. He gave a flip reply that they only care about the brake and directional. All lights should have been operational.

Rating:

5.0

You should definitely check your doors and make sure they're greased better though it was very hard to open and close the rear door. Also the check-in process was quite lengthy you should give the opportunity to start that before you get here.

Rating:

5.0

Great experience with Daytona Beach Florida

Rating:

5.0

Tyler (If I am remembering correctly) the CSR was fabulous. He quickly and efficiently went through the reservation and contract. Brandon, the store manager then hooked up the Auto Transport and got us on our way.

Rating:

4.0

The truck was great. No issues.

Rating:

3.0

Employees were professional and engaged. However, the Auto Transport ratchet mechanisms were rusted and took a lot of effort to tighten/loosen, should be lubricated. Restroom was out of order.

Rating:

5.0

Nothing to improve everything was great

Rating:

5.0

Customer service was great

Rating:

5.0

Drop off was seamless so easy!!! Great staff

Rating:

3.0

Trailer was not balanced well and had a horrible wobble when being towed. Very disappointing

Rating:

1.0

Technician drove my car in to the bay for installation. Service took 5 hours. When informed installation was done, I tried to drive car out of bay but the rear tire was locked up and car was immobilized. Car couldn't be driven and shop was closing so they told me to leave and figure out how to get home by myself. Uhaul location is in a high crime area and they put me out on the street in the dark. This was Saturday and still no resolution to the issue Sunday night.

Rating:

5.0

Lori B. was clear, helpful and professional in helping this old man.

Rating:

5.0

The only concern I had was that my reservation was changed at least 4 times without me calling so I had to call every single time to get it switched back.

Rating:

1.0

We have rented many u-hauls over the last 5 years including uboxes but we have never been given a trailer with one totally bald tire and the other with a nail in it. This is dangerous and should NEVER have been given to anyone to take. You not only endangered us, but everyone on the road with us. We had to wait almost 2 hours off I95 (thank god we could get off) to have both tires fixed. We had to wait longer because even though I told road side assistance both tire they did not communicate that to the repair company. Thankful they had an extra tire with them and just needed to balance it (extra hour)

Rating:

4.0

This is a very large regional Uhaul facility with what looked like hundreds of trucks and trailers parked there and large maintenance facilities. It was however confusing to find the drop-off location within this large complex--I need to park, go into the customer area, get directions, then move the truck to the drop-off zone. Overall, the drop off went very well and was quick once I found the right place. So, overall positive experience. They just need some signage that indicates where to go.

Rating:

2.0

Using the U-Box in general was a great experience. We got our stuff here in a timely manner and it was easy to stay within the weight limit to put everything we needed to in there. It got there earlier than anticipated which is great but also we would’ve sent it out later had we known it would be that quick. They did bring it on the days that you schedule but would send you a time estimate and not stick to it at all. We were also charged a pickup fee which was not communicated in advance which was a bit upsetting. Overall good experience.

Rating:

5.0

When we went to pick up our rental, the UHaul checkout system was "down". We were under a time crunch & the office staff responded by processing our checkout manually, We were out the door on time in a very clean truck. The staff's efforts were very much appreciated.

Rating:

1.0

Double charge, sent complain by email, nobody nor answered

Rating:

3.0

The self checkout of the vehicle with having to take photos etc is not at all convenient, parking lot too busy and crowded to walk around and stand back to take pictures. I would have expected an employee to go around and do this with us.

Rating:

5.0

Lori B needs a raise and promotion! Her ability to multitask is unmatchable. She managed to rent me my equipment and another customer’s contract at the same time. She had a line of people behind us and she helped us all with a friendly attitude and a smile! You don’t find employee like Lori very often. I was in and out in under 15 minutes. Thank you so much to Lori and her team for providing such a fantastic experience! Much appreciated!

Rating:

5.0

One of the trailer tires seemed to have a flat spot from sitting

Rating:

5.0

Every thing was great experience besides the dent and other small things but overall everything was fine

Rating:

1.0

They were rude and very dismissive I moved here on my own paid for storage they charged me for two even though I didn’t use it was no reimbursed which is a scam I asked for assistance moving a few things since I was all by myself the lady said “no there busy rudely” and they were outside laughing I’ve used U-Haul for years and never gotten this kind of treatment the worst I’ve ever been to not that this review will change anything but good luck with this group

Rating:

5.0

I had no issues and the Staff was Remarkable very apt and knowledgeable

Rating:

5.0

Thank for you great service.

Rating:

5.0

Brandon the manager is always literally exceptional. From the first time we met until every meeting after he has always went above and beyond. He’s just a genuinely nice guy. Good hearted! My experience has exceeded my expectations!

Rating:

5.0

I love ❤️ my space and the location. And love how it’s so secured. When you have to have a card to enter . I was referred the very FRIST time with courtesy complementary from U-Haul during the hurricane Milton. They were so friendly and helpful. With my other storage closed due to the hurricane very early . And I rented a U-Haul van . And I had to keep your ba. Over nite . But your U-Haul company SAVE ME 😀. And I will NEVER . Forget that . And will very much do use you guys again. . If I have to . Without a doubt. Take care and keep up The great work !! 😊

Rating:

5.0

Very helpful staff and especially the general manager

Rating:

5.0

Personnel was friendly and knew exactly how to handle things great job

Rating:

5.0

As a longtime and frequent UHaul customer in multiple locations across the US, the Daytona Beach facility on Intl Speedway Blvd has one of the friendliest and most efficient staffs ever. I also must give Jennifer big props as she is very customer service oriented and knowledgable regarding all aspects of the rental process, and a real asset to the company.

Rating:

3.0

My storage unit needed to swept out. the floor wasn't clean from whoever used it last.

Rating:

5.0

The staff was great

Rating:

2.0

The way the storage units are set up, it is very difficult to move your items in and out of the facility.

Rating:

3.0

It was ok

Rating:

5.0

Excellent location. Brandon went above and beyond to help me and the guys. Would definitely rent from this location again.

Rating:

5.0

Very nice staff that helped us right away.

Rating:

4.0

Its all good

Rating:

3.0

The parking is a nightmare, about 5 spaces for customers. Facility is old/outdated, needs painted, cleaned, no lights in unit working, very bad musty smell, ceiling in unit damaged from rain, looks like it would fall in.

Rating:

4.0

Everyone that works there was very polite and helpful

Rating:

2.0

This is a joke. The light is out on the ceiling, floor dirty, dead bugs all over.I had to ask to have it swept out, they acted as if I had 4 heads ! NO PLACE TO PARK !! THEY NEED a complete do over,remodel,etc. A few employees were pleasant, the rest were jerks.

Rating:

1.0

Lied about 24 hr access, and cost us money for a hotel due to our condo not allowing us to have a trailer on the property, so we had to get a hotel to park the uhaul trailer cause we couldn’t unload into your storage unit.

Rating:

4.0

Easy process, affordable unit pricing with insurance for belongings available. Moving our stuff to storage was a simple process, although I wish Uhaul had more storage units at our Location Daytona Beach. It was a challenge to fit into the only unit left! Tetris masters, fit things in like puzzle pieces! Overall I can not complain.

Rating:

1.0

I was given the truck 24 miles to go for empty. I returned it with more gas than I picked it up with. I was still charged an additional $30 for fuel. Even though I had already spent $30 on fuel. I was never given any copies of the paperwork, I had to ask. I find this to be very wrong. They said they gave me a $30 fuel credit to begin with, which I see see, but it is not reflected in the original bill or anywhere. Never again with uhaul unless I feel getting ripped off again.

Rating:

4.0

They closed too early without telling me

Rating:

5.0

The storage unit itself could use a light in it, other than that, never there at night so not sure how well lit the faculty is lit.

Rating:

5.0

Thank you for your service.

Rating:

5.0

Keep up the good work

Rating:

2.0

The gas mileage on the rental truck was wrong, I told them before I left and they said just use the app, I’m busy. Today they charged my bank account for November payment which over draft my account. Obviously I should not have been charged since this very survey says I left. I’m beyond unhappy and would like corporate to contact me.

Rating:

5.0

Amazing access and Excellent Customer Service.... now I'm Customer for Life for the storage Unit ,wouldn't use any other storage.

Rating:

4.0

Check in was easy, but had to wait too long to drop equipment. Ladies inside and I think the day manager were excellent but drop off guys didn’t have sense of urgency to get you out.

Rating:

5.0

Helpful professional and pleasant

Rating:

5.0

Everyone helped me in a professional timely manner and made my move a lot less stress.And I would like to say thanks again staff for making my move stress free....

Rating:

5.0

We had our unit for many months, and never had any problems.

Rating:

5.0

Excellent customer service!!

Rating:

5.0

The staff & everyone at U-Haul at 700 Intl.Speedway Blvd in Daytona is amazing. Everyone is super helpful, super friendly, super courteous and I express my gratitude for everything

Rating:

1.0

My U-Box was given to us on the trailer backwards so we got it home, and had to take the whole thing back to have it switched around. Everything I own was in their storage, and is covered in rat poo.

Rating:

5.0

Excellent Delivery was earlier than promised which helped with our move

Rating:

5.0

The representative we dealt with was outstanding. His people skills and knowledge make U-haul Daytona successful. His name was Israel.

Rating:

4.0

When I called the facility to find out if I would be charged if I couldn't unload my Ubox on the specified date, the agent didn't know. I was able to change the unload date twice and was not charged.

Rating:

5.0

Excellent customer service

Rating:

5.0

Manager Stan Norton of the Daytona Beach store is very customer-focused. He and his team were friendly and helpful. A smooth finish to a long moving process.

Rating:

5.0

I didn't go to the u-haul facility, everything was handled by phone, I had a U-Box not a moving truck, we packed it and U-haul shipped it. Few miscommunications but was able to resolve issues quickly.

Rating:

5.0

Excellent place and the manager was extremely helpful.

Rating:

4.0

Thank you

Rating:

1.0

no problem solver employees. they could care less. even the corporate office couldn't get them to answer phone. loiteringpeople hang about at times. not clean.

Rating:

4.0

There were some issues with the key card and password when trying to access

Rating:

3.0

we did not access the facility. We had a UBox delivered to us from Daytona Beach location that we had shipped from Minnesota. The main concern we had was the lack of personal contact. Frustrating

Rating:

5.0

Staff very polite and helpful

Rating:

5.0

Great job by Alvin who provided me with quality customer service. He showed true concern for my problems and made sure that everything was resolved to my satisfaction. Great employee.

Rating:

5.0

I was very, very, pleased with the quality customer service that I received from Alvin at the Daytona Beach location at International Speedway. He resolve all my issues to my satisfaction.

Rating:

4.0

The only concern I had was with a ubox shipment. I had two uboxes shipped from ca to Fl. When the uboxes arrived in Fl only one could be verified as being on site. I had to wait six days before both

Rating:

5.0

Stan is the Man!

Rating:

1.0

Will never use uhaul again. Told one thing & was treated another.

Rating:

5.0

I did not visit the facility, but they went above and beyond helping me have my U-Haul container delivered. I was completely satisfied. Angie Martinez was a godsend.

Rating:

5.0

Loved the service