Customer Reviews for U-Haul Moving & Storage of Daytona Beach

Rating:

5.0

They were ready for me. I was done in just a few minutes. Very kind and professional staff.

Rating:

2.0

When I went to drop off my 26’ truck, a worker who was helping a customer with a tow dolly. Pretty much asked me to back the truck into the major road because they didn’t have the customer before me pull up far enough. Even though there was a couple of hundred feet available to. After I parked my truck I walked past two workers who knew I was returning the equipment. They let me go by without telling me they were the ones who I return the truck to. These two seemed like they didn’t want to be there and their customer service was horrible. I rented a truck from the U-haul in Ormond Beach and will use them from now on.

Rating:

5.0

Trailer leaked and got furniture and mattress wet. Needs serviced and sealed.

Rating:

2.0

I had a moving company scheduled for Sunday that never showed up. At the last minute, I had no other choice but to rent a U-Haul and scramble to pull together friends so I wouldn’t lose an entire weekend. I was grateful that I was able to rent a U-Haul truck at the last minute. However, the issues that followed made an already stressful situation significantly worse. I live upstairs in a very old, 100+-year-old home, and I specifically paid for a furniture dolly because it was absolutely necessary to move heavy furniture safely up and down stairs. When we opened the truck, there was no dolly. Despite the fact that this was equipment I paid for and fully relied on, the only resolution offered—both through online chat and over the phone—was a $7 refund. That response is unacceptable. This is not about $7. Because the dolly was missing, my move was significantly delayed, I lost an entire day, the people helping me were put under unnecessary physical strain, and multiple pieces of furniture were damaged. All of this was the direct result of negligence—someone failed to ensure that the equipment I paid for was actually in the truck. What made this situation worse was the way customer service handled it. There was no empathy, no effort to resolve the issue, and no accountability. I was repeatedly told that “nothing else could be done,” as if this disruption were minor or somehow my responsibility. It was not. I paid for a service and did not receive it. A $7 refund does not remotely address the disruption, added stress, damage, and cost this caused. I expect a response from someone with the authority to properly address this failure and explain what will be done beyond a minimal refund. This experience was mishandled from start to finish, and I am extremely dissatisfied with how it was handled

Rating:

5.0

Drop off was very easy. Signage was clear and easy to follow. Staff was very helpful and engaging.

Rating:

5.0

Nothing

Rating:

3.0

There was broken glass on the cargo bay floor and trash inside the main cabin when I picked the truck up.

Rating:

5.0

Location was good. U Haul was bad rented truck in Port Orange close to home Day before I checked and found out Location was changed to Daytona far from home Got to Daytona no truck available only 15 or26 foot Waited on truck being returned for hour and fifteen minutes waste of time and money. Don't understand how you can take a reservation for truck and not have it available?

Rating:

3.0

The jack on the trailer was not working very well but the people there where very nice.

Rating:

5.0

Ashley is a credit to your organization! On time, took care of delivery and pickup in a timely manner and represented your company/location extremely well.

Rating:

5.0

Cashier and yard guy were both awesome.

Rating:

3.0

Not as nice as titusville location but they had what I needed and quickly.

Rating:

5.0

Exceeded expectations start to finish , Just need more furniture dolly’s they were out And the move was difficult with out the availability to rent one with the trailer

Rating:

5.0

Everything was a great experience

Rating:

4.0

Great customer service..... reps really accommodating.... seems like they're trying to redo the appearance of the parking lot.... it's really cluttered:)

Rating:

1.0

Not personal I would say agent is racist. Not only me think that, I have heard say this as well

Rating:

5.0

Profient personnel

Rating:

1.0

Have employees that actually verify everything is good on the vehicle

Rating:

5.0

The staff was friendly and helpful.

Rating:

5.0

The level of service, knowledge and helpfulness of the entire staff was wonderful!

Rating:

5.0

Nothing great experience all around

Rating:

5.0

Wonderful experience. Easy return. Staff was very easy to communicate with.

Rating:

5.0

Accurate Gas level in truck. I ran out of gas before I could get to the service station

Rating:

1.0

Fire the store manager! Very selfish and unprofessional

Rating:

3.0

I was very disappointed to wake up to a low tire before my 14-hour trip. I added air to the tire before leaving at 5 AM, but the U-Haul also had no gas. Unfortunately, the tire ended up blowing out during my trip. Dealing with all of this throughout the trip added 4 hours to an already long journey. Other than all of that, everything was fine.

Rating:

5.0

Drop off was quick, and hassle free. Great Experience

Rating:

1.0

Upon checking in for the rental, I was sent the rental link via my phone, which I completed. The mileage was off by 17 miles. I did not notice this until I got 2 miles down the road and by then it was too late. I tried calling the location multiple times throughout the day and no answer. So, I was charged an extra $17 for no reason. I returned the truck around 9pm and dropped the key in the drop box, which I have always done before with no issue. I did not have my phone with my at drop off and I was not aware or told by the store that they had a new policy where you’re charged $20 if you don’t do the link at night drop, so once again I was charged an extra fee of $20. I called the store the following morning and spoke to the manager and explained all this. She was very unhelpful and unwilling to help me. In total, I was charged an extra $40 for nothing. I have used this location multiple times in the past and this is how you treat your loyal customers??? I will NEVER rent from here again!

Rating:

1.0

They will overcharge you and try to give you $100 cleaning fee on your card

Rating:

5.0

Great helpful staff, trailer was perfect to haul my 78 VW bus

Rating:

5.0

Muy rápido y excelente atención. Muchas gracias.

Rating:

1.0

The truck was infested with roaches !!!

Rating:

4.0

Right truck for the right price. Awesome ride

Rating:

3.0

1 girl behind counter doing best she could. Computers were down. Young kid tried to be helpful but guided me to tire damage. Tried to clean my hands after i changed tire. Detail guy not very friendly when i aaked for water to waah hands

Rating:

3.0

Yall like to upcharge everything I was supposed to get my deposit back and only got 20$ back

Rating:

4.0

Quick and easy. Got what I needed within a short time. A small issue with fuel that I believe was resolved was the only hiccup. All in all a good experience.

Rating:

5.0

Customer service representative was very helpful.

Rating:

5.0

This location Daytona is the best.

Rating:

5.0

Excellent service

Rating:

4.0

This rental was excellent. I got there early, trailer was ready and serviced and when I brought back they got me in and out quickly.

Rating:

5.0

Don’t fixed if not broken everything is perfect

Rating:

5.0

Nothing at all if their experience was just like mine.

Rating:

5.0

Super friendly, efficient staff!!!

Rating:

4.0

The truck we rented was great. we had to wait 1 hour to fill the papers and show I D the internet was down so a lot was estimated. we were told to take pictures of the truck before leaving it we saw damages, and we had to take a picture of mileage and fuel and that took more of our time we told the person that we were going close 50 miles total but she put twice that and then had to change the mileage when we returned the truck . the improvements is, make sure the person at the desk is well trained and if not have someone there to help her I had a few questions she couldn't answer. But finally every thing is done , and I will use U-HAUL again Thank you

Rating:

4.0

Bathroom was out of order.

Rating:

5.0

I cannot express strongly enough how impressed I was with the entire U-Box experience. Both the lady who picked up the box and the lady who dropped off the box were extremely kind and competent. I contacted central support at least two times, and the local offices twice, and each and every person I spoke with was professional and friendly. Even the online chat was excellent, and I used that twice. All scheduled events happened on time, and with excellent text-based updates. I kid you not when I say that I have already bought U-Haul stock after having found out that it is publicly traded. Having built and run a company myself, I know how much work and thought goes into creating a company culture that produces this kind of customer experience, and I can only assume that the management of U-Haul is exceptional. This was a stressful move for my mother into an assisted living apartment, and U-Haul made one large element of it into a positive experience. Thank you very much for that...

Rating:

5.0

Great service! Brandon M was awesome to work with.

Rating:

5.0

Staff was excellent. 20 ft uhaul was not in great shape. However, on the 2nd day of my rental I was able to switch it out for a different truck.

Rating:

5.0

Brandon was excellent help in taking care of all that I needed.

Rating:

2.0

Upon arrival in showroom, I waited a few minutes before an acknowledgement or there was any "Hello, how may we help you". After advising the agent of drop off location and address it still wasn't put in contract correctly or agreed upon, the agent did absolutely nothing to make this a "Good moving experience", No offer of any extras needed for the trip weather I needed them or not. I was a U-haul employee for many years in the late 80`s & 90`s, started from ground up to Management, I realize the company has changed but the Work ethics on some have just gone down the tube worse, I have rented from this location on numerous times and mostly a good experience but this one was most Disappointing. The truck had brake issue and some type of oil leak, and only achieved about 5 miles to the gallon and truck was not fully loaded? I returned the unit with more fuel than received with and there was no credit for that? All in all NOT A GREAT EXPERIENCE.

Rating:

3.0

Trucks never have much gas when you pick them up.

Rating:

5.0

Very helpful employees.

Rating:

1.0

The staff is rude and not helpful .They charge over the rental price and they not explain why .The GM is a joke wonder why the staff are rude and unprofessional.Worst place to rent anything on town.Uhaul should protect there assets and train there workers to be professional and. Friendly.

Rating:

5.0

Allow full online check in. Skip the required stop at the counter.

Rating:

5.0

Nothing the staff was incredible! Excellent customer service all the way around!

Rating:

3.0

Truck windows dirty, trash under seats, mirrors loose had to adjust often. Restroom at facility broken to customer.

Rating:

5.0

Very nice and helpful staff.

Rating:

5.0

Nothing

Rating:

5.0

everything went as it should have

Rating:

5.0

Everything always goes so smooth when my family or myself rent a trailer or whatever we need through here friendly staff helpful definitely recommend going there and very good hours convenient

Rating:

5.0

All good

Rating:

1.0

Saturday of 8 2025, I went to U-Haul located in the international speedway, Daytona. A Caucasian woman was in charge. I gave her my info and rented a truck. To start with, she informed that the car had under a quarter of gas, and I should bring it in the same level to receive the credit for the gas. In the car, the gas was in the E, empty. I start not feeling well and I can attach here the medical diagnosis. Since I was driving very close to the U-Haul along the International speedway, I drove the car. I came back before 7 pm, the time that they close on Saturday. The. Woman was there. I told her that I was rushing to the emergency room. I was in pain due to an UTI. I informed that I had a few things to get out from the truck. She told me to drive to my car, unload, and bring back the truck to sign out. A few minutes later, when I brought the truck back, she ha d closed all doors. I knocked in the front and she came yelling, but really yelling as if she were my master. “ you have to check out by yourself or come tomorrow and pay $20 more”. I tried to appeal for humanity. She has none. I told her that I had an awful headache, I was to the point to vomit, and that I was all urinated. I could not do it by myself. She yelle that that was my problem, not hers. I sat in the back of the track, in pain, crying, totally hopelessly. Then, I saw her and another man leaving the place in a car. I was calling the police to ask for help. In that moment, she came to me, pulled my cell phone from my hand, called dumb, yelled me that I was not getting any credit back. After 2 minutes she told me to leave because she had checked out my truck. YOU CANOOT HAVE PEOPLELIKE THAT WORKING ON YOUR LOTS. I DEMAND AN APOLOGY. I AM STILL VERY SICK AND NAUSEATED OF THAT WOMAN’s behavior. Awful, awful, awful.

Rating:

5.0

Brandon was amazing! He helped assist me amazingly in a way that best benefited my needs. He kept a clean store and I really enjoyed how the staff were as well based off his professionalism.

Rating:

1.0

They were rude and very dismissive I moved here on my own paid for storage they charged me for two even though I didn’t use it was no reimbursed which is a scam I asked for assistance moving a few things since I was all by myself the lady said “no there busy rudely” and they were outside laughing I’ve used U-Haul for years and never gotten this kind of treatment the worst I’ve ever been to not that this review will change anything but good luck with this group

Rating:

5.0

I had no issues and the Staff was Remarkable very apt and knowledgeable

Rating:

5.0

Thank for you great service.

Rating:

5.0

Brandon the manager is always literally exceptional. From the first time we met until every meeting after he has always went above and beyond. He’s just a genuinely nice guy. Good hearted! My experience has exceeded my expectations!

Rating:

5.0

I love ❤️ my space and the location. And love how it’s so secured. When you have to have a card to enter . I was referred the very FRIST time with courtesy complementary from U-Haul during the hurricane Milton. They were so friendly and helpful. With my other storage closed due to the hurricane very early . And I rented a U-Haul van . And I had to keep your ba. Over nite . But your U-Haul company SAVE ME 😀. And I will NEVER . Forget that . And will very much do use you guys again. . If I have to . Without a doubt. Take care and keep up The great work !! 😊

Rating:

5.0

Very helpful staff and especially the general manager

Rating:

5.0

Personnel was friendly and knew exactly how to handle things great job

Rating:

5.0

As a longtime and frequent UHaul customer in multiple locations across the US, the Daytona Beach facility on Intl Speedway Blvd has one of the friendliest and most efficient staffs ever. I also must give Jennifer big props as she is very customer service oriented and knowledgable regarding all aspects of the rental process, and a real asset to the company.

Rating:

3.0

My storage unit needed to swept out. the floor wasn't clean from whoever used it last.

Rating:

5.0

The staff was great

Rating:

2.0

The way the storage units are set up, it is very difficult to move your items in and out of the facility.

Rating:

3.0

It was ok

Rating:

5.0

Excellent location. Brandon went above and beyond to help me and the guys. Would definitely rent from this location again.

Rating:

5.0

Very nice staff that helped us right away.

Rating:

4.0

Its all good

Rating:

3.0

The parking is a nightmare, about 5 spaces for customers. Facility is old/outdated, needs painted, cleaned, no lights in unit working, very bad musty smell, ceiling in unit damaged from rain, looks like it would fall in.

Rating:

4.0

Everyone that works there was very polite and helpful

Rating:

2.0

This is a joke. The light is out on the ceiling, floor dirty, dead bugs all over.I had to ask to have it swept out, they acted as if I had 4 heads ! NO PLACE TO PARK !! THEY NEED a complete do over,remodel,etc. A few employees were pleasant, the rest were jerks.

Rating:

1.0

Lied about 24 hr access, and cost us money for a hotel due to our condo not allowing us to have a trailer on the property, so we had to get a hotel to park the uhaul trailer cause we couldn’t unload into your storage unit.

Rating:

4.0

Easy process, affordable unit pricing with insurance for belongings available. Moving our stuff to storage was a simple process, although I wish Uhaul had more storage units at our Location Daytona Beach. It was a challenge to fit into the only unit left! Tetris masters, fit things in like puzzle pieces! Overall I can not complain.

Rating:

1.0

I was given the truck 24 miles to go for empty. I returned it with more gas than I picked it up with. I was still charged an additional $30 for fuel. Even though I had already spent $30 on fuel. I was never given any copies of the paperwork, I had to ask. I find this to be very wrong. They said they gave me a $30 fuel credit to begin with, which I see see, but it is not reflected in the original bill or anywhere. Never again with uhaul unless I feel getting ripped off again.

Rating:

4.0

They closed too early without telling me

Rating:

5.0

The storage unit itself could use a light in it, other than that, never there at night so not sure how well lit the faculty is lit.

Rating:

5.0

Thank you for your service.

Rating:

5.0

Keep up the good work

Rating:

2.0

The gas mileage on the rental truck was wrong, I told them before I left and they said just use the app, I’m busy. Today they charged my bank account for November payment which over draft my account. Obviously I should not have been charged since this very survey says I left. I’m beyond unhappy and would like corporate to contact me.

Rating:

5.0

Amazing access and Excellent Customer Service.... now I'm Customer for Life for the storage Unit ,wouldn't use any other storage.

Rating:

4.0

Check in was easy, but had to wait too long to drop equipment. Ladies inside and I think the day manager were excellent but drop off guys didn’t have sense of urgency to get you out.

Rating:

5.0

Helpful professional and pleasant

Rating:

5.0

Everyone helped me in a professional timely manner and made my move a lot less stress.And I would like to say thanks again staff for making my move stress free....

Rating:

5.0

We had our unit for many months, and never had any problems.

Rating:

5.0

Excellent customer service!!

Rating:

5.0

The staff & everyone at U-Haul at 700 Intl.Speedway Blvd in Daytona is amazing. Everyone is super helpful, super friendly, super courteous and I express my gratitude for everything

Rating:

1.0

My U-Box was given to us on the trailer backwards so we got it home, and had to take the whole thing back to have it switched around. Everything I own was in their storage, and is covered in rat poo.

Rating:

5.0

Excellent Delivery was earlier than promised which helped with our move

Rating:

5.0

The representative we dealt with was outstanding. His people skills and knowledge make U-haul Daytona successful. His name was Israel.

Rating:

4.0

When I called the facility to find out if I would be charged if I couldn't unload my Ubox on the specified date, the agent didn't know. I was able to change the unload date twice and was not charged.

Rating:

5.0

Excellent customer service

Rating:

5.0

Manager Stan Norton of the Daytona Beach store is very customer-focused. He and his team were friendly and helpful. A smooth finish to a long moving process.

Rating:

5.0

I didn't go to the u-haul facility, everything was handled by phone, I had a U-Box not a moving truck, we packed it and U-haul shipped it. Few miscommunications but was able to resolve issues quickly.

Rating:

5.0

Excellent place and the manager was extremely helpful.

Rating:

4.0

Thank you

Rating:

1.0

no problem solver employees. they could care less. even the corporate office couldn't get them to answer phone. loiteringpeople hang about at times. not clean.

Rating:

4.0

There were some issues with the key card and password when trying to access

Rating:

3.0

we did not access the facility. We had a UBox delivered to us from Daytona Beach location that we had shipped from Minnesota. The main concern we had was the lack of personal contact. Frustrating

Rating:

5.0

Staff very polite and helpful

Rating:

5.0

Great job by Alvin who provided me with quality customer service. He showed true concern for my problems and made sure that everything was resolved to my satisfaction. Great employee.

Rating:

5.0

I was very, very, pleased with the quality customer service that I received from Alvin at the Daytona Beach location at International Speedway. He resolve all my issues to my satisfaction.

Rating:

4.0

The only concern I had was with a ubox shipment. I had two uboxes shipped from ca to Fl. When the uboxes arrived in Fl only one could be verified as being on site. I had to wait six days before both

Rating:

5.0

Stan is the Man!

Rating:

1.0

Will never use uhaul again. Told one thing & was treated another.

Rating:

5.0

I did not visit the facility, but they went above and beyond helping me have my U-Haul container delivered. I was completely satisfied. Angie Martinez was a godsend.

Rating:

5.0

Loved the service