Customer Reviews for U-Haul Moving & Storage of De Soto

Rating:

5.0

Fantastic Customer Service

Rating:

1.0

Give a refund when requested due to wrong trailer size and was returned within the hour!

Rating:

5.0

No need to do anything different! I had an excellent experience and was treated with respect. My rental was quick and easy with no problems! Thank you to all !

Rating:

4.0

A grateful thank you to the staff for helping with patience and support when needed. God blessings to each of you!!!

Rating:

5.0

it was amazing experience definitely you will see me again

Rating:

5.0

The customer service rep. Was awesome.

Rating:

5.0

Quick, efficient, and respectful. Thank you.

Rating:

5.0

The GM is great

Rating:

5.0

Helped unload the trailer quickly

Rating:

4.0

The only is we reserved an appliance dolly over 2 weeks in advance and when got there they didnt have any. Thats was very dissapointing but other than that everything was fine.

Rating:

5.0

Great gentleman working the front 4/6 great customer service very welcoming n friendly

Rating:

5.0

Easy facility to navigate and run very efficiently

Rating:

5.0

A quick overview of the trailer and its features.

Rating:

3.0

My tv was damaged and I didn’t get paid for it

Rating:

5.0

I was able to get smoothly had no problems

Rating:

1.0

There was alot of rat droppings when i went to clean out my storage. I rated it poorly because i cleaned out my storage and they proceeded to charge me for two months rent back to back when it was already cleaned out. Leaving me with no money is honestly ridiculous and I'm very upset waiting for my money to be refunded to me

Rating:

5.0

Everything was excellent from the time I showed up the Manager Ms Johnson was thorough and courteous.

Rating:

1.0

I was given a truck that broke down smoking on the hwy

Rating:

5.0

Returning of the vehicle was very, pulled into the return bay and a customer service rep took it from there. Fast and easy!

Rating:

5.0

Everyone was awesome! Very friendly crew!

Rating:

1.0

When I picked up, the gentleman helping me was very kind and helpful! But when I returned the equipment, the general manager named Wykethia Johnson was beyond horrendous. She was arguing with a customer when I walked in, argued with me on how a little dust in an open bed trailer would cause them to charge me a cleaning fee. I told her I’d rented this trailer multiple times before and was never charged (it wasn’t filthy) but she told me if I didn’t clean it out she’d charge me. She kept being very condescending, getting loud and rude for no reason, and then she started storming off eventually. It’s despicable that she’s a manager and acts like that. I definitely don’t recommend this location when a manager acts that way

Rating:

5.0

They saved me from making a big mistake

Rating:

5.0

Customer service as always great, friendly and knowledgeable

Rating:

5.0

Manager was incredible. She was the only person working and was able to get everyone taken care of quickly and professionally. Kudos!

Rating:

5.0

I’m not sure we have never had any problems. Customer service is very good. This is our second time coming and our customer service has been excellent

Rating:

5.0

Nothing, I experienced a good vibe, and there were very nice . Fast service

Rating:

5.0

K mantengan la eficiencia

Rating:

4.0

The move was good.

Rating:

5.0

Brantley did a great job for us at your Glen Heights location. Thank you.

Rating:

5.0

Tried to rent a u-haul truck at other locations with no luck. Decided to try one more time and i must say this one was the best. Courteous, knowledgeable, friendly and checked all the boxes. I will use this one from now on.

Rating:

5.0

Customer service was excellent!

Rating:

5.0

Everything was fine. This is my go to rental location. Always friendly and professional.

Rating:

1.0

I rented a truck but didn't have much help. I got sick and didn't return the truck on time. I was charged over 600 dollars and told I could never rent another Uhaul again. They were rude and nasty. I got sick. I am a cancer survivor. My daughter told them that I got sick. We expected to pay when we brought it back. Who steals a Uhaul truck? The rudeness and pettiness were unnecessary. The lack of empathy just to make a buck is sad, but then that's the culture now, isn't it? I'll be using Penske from now on.

Rating:

5.0

Great customer services personal made me feel welcome update me on current promotions

Rating:

5.0

Mr. Robert always takes care of me

Rating:

2.0

One of the worst haul trucks I’ve driven and be driven many!

Rating:

5.0

Nothing, it's perfect.

Rating:

1.0

THere were rats that were dead . Ate through and pooped everywhere. Couldn't get into storage with code to gate like we supposed to have .Gm johnson kept avoiding Calls and appointment to resolve storage issue to close account.. my wife was in the account and then said she couldn't close accountbwithout my approval called and tey to talk to Shawn Fullerton. Marketing supervisor .took off our lock 2 months ago but they wouldn't resolve the issue in timely manner instead wasted our time money. Storage 289.he never called back . Left many messages through customer service. .it was a overall bad experience. It had oil and grease spills in storage before we moved in .and they didn't clean it before we moved in.door was extreme hard to lift up and down was stuck.

Rating:

5.0

Amazing customer service

Rating:

4.0

Rats ate my Expensive coach purse

Rating:

1.0

The fuel was incorrect from the contract I signed which led to me being overcharged. The workers seemed to care less when I called. The original guy who assisted me assured me that I could fix the error at drop thru the app. Well to my surprise, that was a complete lie or lack of knowledge on his part. I was overcharged about 39 bucks. It’s disgusting that it seems no one really cares after the money is taken.

Rating:

5.0

The customer service was great!

Rating:

4.0

Lower your prices

Rating:

5.0

Great customer service! Everything was easy 😌

Rating:

5.0

N/A

Rating:

5.0

Wykethia is amazing! Great at her job and overall a positive human being!! Rented here for several years.. never had an issue with the storage, nor renting trucks. Staff helpful and friendly.

Rating:

4.0

No complaints, your representatives were very friendly and professional.

Rating:

2.0

I originally had on the uhaul app that I’d like to check in by my phone because I was on a time limit to pack. Get to this location, the truck is NOT in front and ready to go so we take the time to go inside which benefited us because the old man helped us save $100. However, I feel the truck should have been ready to go considering the black gentleman was bragging how after helping me they’d be done for the day doing nothing.. Our truck was parked out with the other trucks so we had to search to find in in the cold and mud, my husband got so muddy and nasty! Finally find the truck, the outside was so muddy and nasty, the inside of the back of it smelled AWFUL and then we open the inside and the driver side is completely muddy and nasty. I go back in to get tape and the black gentleman is on his phone as he was when I first went in and the old man is sitting down. I got the tape and explained I was not happy for what I paid for the truck and the condition it was in. The response I received was “well did you take pictures”. No apology, no we can offer a discount absolutely nothing. The whole process of NOT checking in online slowed us down so much. $200 for 2 hours for a nasty unclean 15 foot truck.

Rating:

5.0

Sales rep went above and beyond in providing prompt and personable customer service. He was knowledgeable and friendly. Was able to get a last minute same day rental that turned a stressful situation into a easy breezy move.

Rating:

3.0

Me and another customer were waited over 10 minutes for the attendant. I have not received my final receipt. The attendant said it would be emailed to me.

Rating:

4.0

The store manager Keda and her team are wonderful very helpful and go above and beyond to help their customers, the facility was clean and they also helped me when I lost my key to my storage. Thank you very much keep up the goodwork, storage facility in Desoto.

Rating:

5.0

Mrs keda is great ,has great character, personality, respectful, kind,and on point . I used to be a manager for years and no longer but to listen to how she speaks to customers and has straight forward answers rather anyone likes them or not very straight and I have always looked for that in people when I used to hire one they get the job done correctly but politely. Thank you Mrs keda (Desoto off 35 )

Rating:

1.0

Not charge people for services they already declined and not lying on mileage when trucks are returned. And a person needing a two hour extension should not have to pay a full daily rate! That is terrible business practice and thievery at its best. This is my LAST time using U-Haul. I’ll have better service just renting a box truck from somewhere else. You guys dont need money THAT bad to blatantly exhibit poor business and moral ethics the way that you continuously do. And it’s GLOBAL! Not just certain locations.

Rating:

2.0

Mice chewed on my belongings and nothing was done by uhaul. Never will i use nor recommend this location

Rating:

4.0

The unit I had there was rat 🐀 eating on some of my things.and the light was not good by the unit I had.snd I moved out on 9/28/2024.

Rating:

2.0

Rats problem everything else was okay

Rating:

1.0

Wykethia Johnson WAS VERY RUDE & BIG !!! HAS NO GOOD CUSTOMER SERVICE AT ALL !! SHE HAD A ATTITUDE THE WHOLE TIME LIKE THIS ISN’T HER EVERYDAY JOB. HAS A VERY SMART MOUTH WHICH IS BEYOND ME LOL IF YOU DON’T LIKE YOUR JOB QUIT BOO YOU APPLIED HERE NOT ME . UHAL FIRE THIS LADY ASAP , will be my last time using this service I would not recommend this place at all

Rating:

5.0

Great service at the 1245 S I-35 De Soto, TX 75115 location

Rating:

5.0

The manager and staff were all very helpful to me and offered solutions to accommodate me on moving out .

Rating:

4.0

The rates are to price to high

Rating:

5.0

The staff was professional and general manager was extremely helpful knowledgeable and overall professional

Rating:

5.0

This representative to go above to fix my problem I’ve been having since I started my reservation

Rating:

4.0

Continue the great customer service!!!!

Rating:

5.0

Thank y'all so much for the opportunity.

Rating:

1.0

All of my property was damaged by rain and rats .

Rating:

1.0

My storage was broken into, and nothing was done about it.

Rating:

5.0

No problems. Thanks

Rating:

5.0

Thanks

Rating:

2.0

The General manager needs an attitude adjustment....she was very unpleasant

Rating:

2.0

Staff and hours was great but the unit door wasn’t secure, the door was off one of the door hinges. The unit had a tag that said ready to move in but who would actually put valuable items in a unit where the door isn’t even secured to the hinges. I go a refund and went to another storage facility

Rating:

5.0

Professional atmosphere

Rating:

2.0

Some of the employees are not very friendly or helpful....their were a handful that were very helpful to name a few Jason at the west Florissant location in Florissant, Mo 63135 and Brantly & General Manager at store 56 on I-35 in Desoto, Tx Also somehow I was charged for a storage facility I necer moved in....thankfully I was refunded my money right away.....but I would not recommend the company to annnnnnyone...the service I received was horrible!!!!

Rating:

2.0

My storage unit was trashed which is why I moved out. I had other people’s stuff in my unit which means my stuff is probably in another person’s unit.

Rating:

5.0

Thank you for being so helpful ☺️.

Rating:

1.0

Rat infested!!!!!

Rating:

5.0

I understand that it's a self storage but I think if somebody needed help and they asked for I think they should get it

Rating:

2.0

Mgr of this particular storage was not at all professional in any way..she was very rude and I would not recommend anyone to rent from her...very poor representating for U-Haul...been in customer service for over 33yrs and someone like that would not be working in any facility of mine..very bad attitude..will never rent from her ever again .. something really need to be done about this because there's a lot of customers I know who experienced the same nasty attitude from her..very dissatisfied

Rating:

2.0

The storage room was taking on water and damaged some of my furniture. Rats were also in the storage and damaged furniture with urine and feces.

Rating:

1.0

Very rude and smug customer service worst experience of all time. I’m not sure if the company hired the right people to do customer service. I will definitely be speaking with the MCP Mr. Fulton in DeSoto.

Rating:

3.0

The staff was friendly and very helpful and the property was well maintained however there were rats in my unit. I do not believe the staff were at fault but I had to throw away a lot of my things due to rodent damage.

Rating:

1.0

Never have I experienced worse customer service. After discovering that our account was set up incorrectly by the former manager, Wykethia Johnson made fixing the problem as difficult as possible. We tried to use the new access card the next day and they didnt work. Once again Wykethia was rude, unprofessional and unhelpful. We stored eight six foot Christmas wreath and found that rats had eaten through the wires for five of them. There is no doubt about the rodent problem as there was also a dead rat in the unit. We decided to close the account as the manager offered no apology or solution. When told that she would be losing a customer Wykethia responded that she didn't give a f$%^ and that we could go somewhere else. We did and we suggest that you do also.

Rating:

5.0

The office Mgr is the best. Knowledgeable, helpful. Compassionate and gors above and beyond to make things right

Rating:

5.0

Wykethia Johnson Is awesome. Y’all have a gem there.

Rating:

3.0

Cost to much for a little space

Rating:

4.0

Staff was welcoming

Rating:

1.0

The rats ate through my boxes and chewed two pair of shoes my decorative tree they just destroyed a lot of my things because rat urine and feces carries virus and disease

Rating:

5.0

I don’t remember the guy that helped us but he was awesome! Very friendly and helpful!

Rating:

4.0

The staff very patient, great customer service and friendly, second or third time using this location for storage and truck

Rating:

1.0

I'm glad I was able to find a place like uhaul storage to store my stuffs while a find a place of my own thank u so much

Rating:

5.0

Great staff on morning and evening.

Rating:

1.0

The Customer Service sucked & they lied about how there rental process worked. Then they called & harassed me about paying for a storage that wasn't mines....

Rating:

1.0

Rat destroyed my furniture with feces and urine and bug infestation

Rating:

5.0

The staff are very friendly, helpful and awesome. Will always be a customer

Rating:

1.0

Rat feces in our unit multiple times.We did complain to the front office once we noticed the rodent droppings.The issue was addressed but not completely fixed.The 2nd time we approached your employees about this issue,we were ignored by all 3 employees that were in the office that day.We immediately looked for another storage facility and will never do business with Uhaul again.Our monthly storage rent increased 2x's and there has been no updates,upgrades,or anything done to this rundown storage facility.

Rating:

1.0

This facility has rodents. Found rat droppings. My mattress and box spring. Had holes from that. No I would not recommend this facility..

Rating:

5.0

I am a heart transplant patient. Just got alittle behind

Rating:

1.0

My property is damaged and smells like mildew

Rating:

4.0

Wykethia (the Desoto, TX store) was great because she fixed all of the screw ups other Uhaul representatives had done.

Rating:

5.0

I moved out on the 6 not the 8

Rating:

3.0

The storage was secure but it didn’t seem weather proof. There were thousands $$ Dj equipment and speakers in storage and it appeared as if water had gotten in from the rain. Rat droppings and Rolls of wet paper towels to soak up the water. Thank you

Rating:

5.0

The manager was so helpful and friendly. She was customer service in an amazing way!

Rating:

5.0

Thank you for always being so accommodating

Rating:

5.0

Thanks for everything

Rating:

1.0

I moved out on Saturday 8/13/2022. I emailed you this information. Plus I told the Uhaul employee that I was moving my things out. I even rented a Uhaul truck so I could move my things out. I turned in my key card to the Uhaul worker. Why am I billed all the way to 8/18/2022??? Absolutely this is poor service and, poor communication. No I don’t recommend your company. In fact, I’ll let people know my experience and help them find a place they can trust.

Rating:

4.0

Bad experience with rental of trailer reason not excellent review but will take that up with them

Rating:

5.0

Manager Lakyta was absolutely amazing and fun to talk to. She made sure to accommodate my storage needs after the app lied about available storage in cedar hill.

Rating:

1.0

The worst thing I’ve ever experienced. I came to unload my truck and couldn’t get in it. They claimed they did not mess with my lock but hours after my movers left the staff had acknowledged they changed the lock. I had to pay movers anyway as they took the truck somewhere and billed me $3200.00 with no explanation.

Rating:

4.0

Thank you for the convenience service.

Rating:

1.0

The Women at the front desk is very rude she needs to Learn how to speak to customers. My experience was very poor if i could give no starts i would this is exactly why i move my items to another storage facility due to her rudeness. She needs to work on her self asap it’s just so sad why black women have such a bad attitude it’s something that we need to work on seriously coming from another black women.

Rating:

5.0

I have had the privilege to deal with management as well as customer support agents at this location, and all were friendly and helpful at each turn. Ms Johnson is an absolute gem and her expertise and customer service is beyond stellar.

Rating:

2.0

Office was fine. The storage itself is old and Very much needs some maintenance! My units' door was Extremely difficult to open, rusty rails/etc. are likely the cause. A lady, older person, someone with average strength would Not be able to open/raise the door by themselves. The Main entrance gate Very rarely opens with the access card they give you. Overall- You REALLY need to spend some time and money on Maintaining the old facility, would make for a better Customer Experience.

Rating:

5.0

The manager of this property is STELLAR! God bless her!

Rating:

5.0

Great service and quick and easy process. James was nice and extremely helpful with getting me situated.

Rating:

3.0

The only problem I had was that they sometimes don’t send an email letting you know the bill is due

Rating:

3.0

I didnt store there. I was given a unit that was smaller than my truck therefore could not utilize the storage because it was too small. Had to go to the next city over. What an inconvenience! I had to come back to this location to drop off said truck which was effortless... thank God!

Rating:

1.0

My storage unit was rained on and flooded. My California king and full sized mattresses molded and mildewed.and box springs. My bed frame and artwork all water damaged. I found a dead mouse in the unit and rodent droppings in my totes and had to toss. The claims department has been giving me the run around for months on my claim even though I’ve sent pictures and emails several times. Both my zgallerie buffets are ruined (well over $1,000.00 each with delivery and taxes) and I can’t afford to replace it. Joshua Buzi is supposed to settle my claim but has not even though I filed months ago. The new manager on-site (replaced Kevin in Desoto) took pictures of my storage unit and promised she sent to claims handler Joshua Buzi but I do not have a settlement check. This experience has been so stressful and prolonged. Do NOT rent unit #163 in Desoto. I had to bomb, defog, and set own rat traps. It’s been a nightmare.

Rating:

5.0

Very friendly service!! Highly recommended!

Rating:

5.0

Why was my evaluation in Spanish?

Rating:

5.0

Staff and management our professional and very helpful. I really appreciate them

Rating:

4.0

I would like to cancell upcoming payment to this storage unit as I have moved everything away, to my location in different state 5hanks for everyrhing .

Rating:

1.0

I had damage to my belongings when the movers arrived to moved me. I had a scheduled move so I reported the damage the next day. I was told to take pictures by the gentleman that answered the phone. When I went to the office the manager said the ins wouldn’t pay I should not have moved my stuff out. Was completely unaware of this policy and I already paid the moving company. I was already told several units had water damage so it should not have been a surprise.

Rating:

5.0

Fast friendly prompt PROFESSIONAL service Thank you so much All my questions answered. Staff definitely goes ABOVE AND BEYOND

Rating:

5.0

Keitha,Dana and James were very friendly and knowledgeable!! They need a raise!

Rating:

5.0

The general manager is the best uhaul experience I’ve encountered she is awesome personality and the bomb

Rating:

5.0

My trip from up north was a nightmare. Once I got to Dallas I was so done with U-haul. Had a hard time getting my U-haul and auto transport from Minnesota Uhaul . Inside the truck was dirty trash everywhere and big price jump which was almost doubled from my last rental in February. Once I walked into DeSoto location Wykethia was helping 3 different customers at the same time and with a co- working needing her assistances at the same time . The line was out the door as I walked in she greeted me and said she would be with me as soon as she could . My first thought was where is her help at . You talk about multiple tasking she took it to another level. Once she got to me after all the customers we’re watching her amazing ability to multitask at that high level and answer the phone at the same time. Wykethia Answered all my questions and informed me of the company’s policies and pricing and fees . Wykethia could sense I was concerned at the big price difference. She offed me a storage and stated they have storages as well which I did not know and could definitely use and she eased my concerns I had about the prices difference. Wykethia went above and beyond in efforts to ensure I left happy, For that reason and that reason alone I will use Uhaul again. If not for Wykethia great customer service I do not think I would have returned to Uhaul again . I think as consumers we are ready to complain about bad things but not ever great customer service. Thanks you Wykethia!!!

Rating:

5.0

Very helpful and very professional

Rating:

5.0

Keda is a great leader with her team.

Rating:

5.0

I will never rent a truck from Uhaul again. You are liers, this is the 2nd time I didn't get my CASH deposit back when returning truck.

Rating:

5.0

Caidyn was super nice! Everything went smooth & great.

Rating:

3.0

The storage facility could be cleaner, I wain unit 27 & there was garbage sitting in front of the unit next to mine for a month & was still there when I moved out also there was a brick in the parking lot I almost hit

Rating:

5.0

Loved the service and will most definitely use them again

Rating:

2.0

Reserved a 10 x 10 storage unit. When I got there they said they didn’t have any. Had to take a 20 x 20 Because I didn’t have any alternative to unload my trailer. Also there was water all over the floor. Very disappointed. I’ll be finding another storage unit at the end of April.

Rating:

5.0

Job well done

Rating:

5.0

Always great

Rating:

5.0

Thanks so much for all the help and a good place to business with.

Rating:

3.0

Slightly disorganized. Storage unit I reserved wasn’t available, even though a bigger one was offered at the same price, what happened with the original reservation. Had to wait for a lock to be cut off and also waited about 10 minutes to be let in the gate.

Rating:

3.0

The main reason I participated in this survey was because of Kevin. He is a true professional and met all of our needs. Not only that, he was very kind!

Rating:

5.0

Thank you

Rating:

5.0

I have rented this unit for OVER a year and there were no rodents, roaches or anything in my belongings; that was amazing in itself but I expect that from that EXCELLENT FACILITY in DeSoto! Thank you!

Rating:

5.0

Everything went well and the young lady employee was most helpful and courteous.

Rating:

5.0

Great Customer Service

Rating:

2.0

This place is crawling with Rats!!! Rat poop EVERYWHERE in our unit.

Rating:

4.0

No comments

Rating:

5.0

Had no problems the service was great

Rating:

4.0

Kevin was extremely helpful and provided great customer service rarely seen anymore. I would recommend this facility to anyone.

Rating:

5.0

The manager Kevin Clayton provided excellent customer service during my truck and storage rental!

Rating:

5.0

every thing went find

Rating:

1.0

Mice butchered my items.

Rating:

5.0

I talked with angel and she was so nice, professional and very knowledgeable with all the questions i had. I will definitely be a returning customer. Couldn’t ask for better customer service!!

Rating:

5.0

Kevin and staff are great

Rating:

5.0

AWESOME

Rating:

5.0

The Manager was extremely nice and helpful.

Rating:

5.0

Kevin The general manager wad OUTSTANDING! VERY PROFESSIONAL! VERY FRIENDLY! Went above and beyond to ensure I was taken care of! Will always rent from this facility!

Rating:

2.0

I showed up yesterday to the location and found out that someone had taken the unit that I had reserved, put their things in it and locked it. No one knows who the person is, who allowed them to do

Rating:

4.0

It was a pleasure having my things stored there. Kevin went above and beyond to help my family and I. I did have an issue with rats towards the end of my stay. There was a dead mice inside my storage.

Rating:

5.0

Kevin Clayton is the BEST. Very good customer service skills.

Rating:

4.0

Staff were friendly and accomodating. Kevin Clayton the manager was very helpful and made my experience very stressfree. Thank you !

Rating:

5.0

Very Professional

Rating:

5.0

The manager at this facility was awesome!!! I wanted to shop around but he made believe this was “ the best” deal. He was so professional and a great salesman! Loved the experience!

Rating:

5.0

Thanks for service

Rating:

4.0

I specifically recommend DESOTO, TX Uhaul. Friendly and helpful staff.

Rating:

5.0

Kevin is great I always rent from his location

Rating:

5.0

Excellent customer services

Rating:

2.0

Was not notified about the rodent problem, so when I went to go empty my storage unit rat poop was everywhere.

Rating:

5.0

It was very good the facility was nice the management good everybody and I would represent I will represent people I know to that facility today is excellent they did excellent me excellent condition.

Rating:

5.0

This was a great place with great staff.

Rating:

4.0

After having our items stored for many years the previous Mangers did a trouble job keeping rodents out of our unit.

Rating:

4.0

When I needed them the most they were there. Truly appreciate that and A Special thanks to Ms. Sara Coleman, from my heart you are appreciated.

Rating:

5.0

They were always kind and helpful. Times got tough and they were understanding and worked with me. I never thought I would meet such kind people at a business. Uhaul in desoto is the best!

Rating:

4.0

Staff was great, but my unit had problems getting in and out of.

Rating:

5.0

Came in a little before closing and the treated me like the time didn’t matter. Didn’t rush me in any kind of way. I will recommend and return for more services when needed!

Rating:

5.0

God bless you. Your guys were awesome.

Rating:

5.0

Great Staff!

Rating:

5.0

Thank you very much for your help!

Rating:

5.0

Great costumer service!!!

Rating:

5.0

Good customer service and manager was very helpful

Rating:

3.0

I like the fact that you have security cameras, however the entry to the units is ridiculous for and car or truck to pass through. I scraped the bottom of my car moving to the side for another car.

Rating:

5.0

Already said it all

Rating:

5.0

I was really pleased with the service I received. It’s a family friendly atmosphere.

Rating:

4.0

Staff was very helpful. Facility is convenient to where we moved.

Rating:

2.0

Late fees after 2 days a bit much will NEVER