U-Haul made a difficult job as easy as it can be. The U-Haul App was easy to use. Moving helpers through the U-Haul App were great!
ANDREW TCustomer Reviews for U-Haul Moving & Storage of Downtown Indianapolis
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff continued to mention being late and having to get to her children, even though the business was still open. The staff member should’ve happily serviced me instead of trying to make me feel bad for coming into the business close to closing time. .
DAYSHA BWhy was my reservation nearly given away when I was late for pick up? I signed in online with the link at pick up time, verifying I was going to be there. Why did I not have the dolly I reserved? Why did I have to pay insurance on a trailer I agreed to haul for the company to help them out after I was told it would cost me nothing? Why was I given a drop off location in Fort Wayne that had no place to leave the truck, necessitating it being left at a different site, risking fees? I would like to be contacted by a rep and have these questions answered.
Joy WHonestly the location is clean and well maintained. The Staff was friendly and helpful. The problem is that entry to the storage facility is down a single lane alley that has cars zipping both ways on it. also its not very accessible for anything over 10' long and 10' tall. So for me with a 20' U Haul it wouldn't work. Then to top it off my unit had a Pillar smack dab in the front of the unit as you open the door. I would have even gone here hads i Know these things but that the problem with online check renting.
JEREMY B | Overall ExperienceVery helpful customer service! Appreciated all aspects of it.
AMY MI reserved dollies along with my U-Haul van days ahead of time to show up and find out they did NOT have any available. It was very disappointing and so inconvenient for my laborious and exhausting moving process.
MaryJane SI think access to storage should be 24hours so you don't have to keep the truck as long and can get to your items whenever you want to. Especially if your storage is for temporary and you need to go back and forth for thing like clothes and etc
Monycia S | First ImpressionsMelissa Bowman is a pain, her nonchalant and dry attitude as well as her not listening really makes the hard job of moving even harder. She is truly made each interaction with her grueling. Up to and including charging me for another month after I told her to stop the auto pay. The setup of the store is inconvenient and difficult. Having to punch in twice makes no sense, the threat of the freight elevator breaking down and Having to hump heavy furniture up and down 5 flights of stairs is ridiculous, as well as others being inconsiderate and leaving thr door open and you having to go search to see what floor it's on. Overall it was a nightmare. With ms. Bowman at the center of the bad dream.
Jonathan W | Overall ExperienceThe equipment was clean and ready for pick up. I couldnt have asked for an easier drop off. My customer service rep was friendly and professional. Overall, a great experience!!
DANIEL MWhen I tried to return the truck off hours using the website, the system crashed and I was afraid I needed to start over (submitting photos and all of that).
JOSE NNothing. Staff is great, it's easy to pick up. You're winning.
Martin SThere was a little trouble with the internet system where at first the system Melissa was using kept crashing, so they transferred me to the call center where Ariana was having the same trouble. I was able to reserve the truck online. But both Ariana and Melissa were so lovely and gracious in their efforts to help me. Even including the system malfunctions I had a smooth time working with the company and enjoyed my rental experience.
Brandon RYour staff was very helpful very nice and very polite thank you for your services
William J | Overall ExperienceI appreciated the convenience, cleanliness, and courtesy of U-Haul employees. It is a great place to rent for storage.
talib r | Overall ExperienceShe was really nice she helped me out I was having a bad day she made my day better and really appreciate everything she done for me and my family thank her again for me and young man that was cleaning the building he was real nice too thank you guys
DETRA N | First ImpressionsNothing, the experience was perfect.
Evelyne LMelissa was excellent. Very friendly. .
BRUCE LThe setup of the location. Where the trucks are stored. Small lot for such a good company and the customer service was excellent
RENEKA DAfter confirming we could turn our rented truck at your facility, but not the car trailer we brought back, we unloaded and returned up front to turn truck in. We were told , again different than what we were originally told by your company & uhaul. This caused an addition ch
Hope D | Online Move InThe staff was really helpful and considerate!
CYRAN FThe posted time of access is not what we have access to. The posted time was 5:00AM to 10:00PM, but the site did not allow us to access after 9:00PM.
APOLLO B | Online Move InWent great worker at the locations made sure all went smoothly
GLEN RProfessional Efficient Available
MICHAEL KAmanda and Ana were Exceptional in providing quality service. They went above and beyond to ensure that my experience was great.
KENNETH BHappiness holidays
Tamala K | First ImpressionsAna and Amanda went above and beyond to make this experience a great one. They answered all questions and were very knowledgeable. Melissa the GM, was very professional as well, when we met her. This is a Great team.
Dr. K | Online Move InThe manager, I believe her name was Melissa was AMAZING. She obviously takes customer service very seriously. She helped me with my rental immensely.
TAMMIE WI would like to thank Ana R. for excellent customer service received yesterday in renting the uhaul. Ana was very pleasant and accommodating. Thank you Ana for excellent Service! This is my favorite location to rent my uhauls in downtown Indy.
MAURICE FI never received a final receipt or confirmation for my transaction, this have a random extra charge that I have no idea what it’s for. My tank was left at a 1/4 tank, so almost ran out of gas. It’s silly to have to stop twice for gas with a 15 foot truck. Very inconvenient.
JOANNA KMelissa was efficient and informative.
Terry SManager was very accommodating and professional
NICOLE RBetter signage on where to park your car when picking up a vehicle.
JULIE SAs always, a great location with great service. Highly recommended!
CORNELIS DFriendly staff.
annie sN/A
VANESSA SU-Haul employee was very professional and efficient
JEFFREY Dreceived a call from the counter person at the drop off location, they asked if it started ok for them when I explained the experiences I had when starting the truck, they told me that5 now it wouldn't start at all
JEFFREY CEveryone I came in contact with during pick up and return were so nice a pleasant to work with will rent from again when needed thank you
Jeanette RWhen checking in we were given a uhual at half tank. Put Gas back to half tank/ when dropping off and I will still charged more for gas because it was not “over” the half tank mark , yet it wasn’t over the half tank when we got it. So I prob won’t come or refer again
DANIELLE ULet customer know up front if price is going to be higher than advertised. My cargo van was to be 19.99 and when I got there it was jacked up to 39.99. totally unacceptable but Ana took care of the problem.
BRENDA AI can’t think of anything that could improve over the service we received. The downtown location was VERY convenient for us and the cargo van was super clean and was available when promised. The best part of our transaction was the attention we were provided by Melisa Bowman and staff. Not only were they professional but extremely congenial as well. This will now be our ‘go to’ U HAUL location.
MICHAEL WGreat staff: Friendly and helpful.
FRED M | First ImpressionsLocation was great. Staff was friendly and helpful.
KEVIN BN/A
YASHWANT PLady was mean and the U-Haul was bouncing too much
JAMES JAmanda was excellent and super helpful.
JOSEPHINE RGreat service.
VINCENT P | Overall ExperienceGreat customer service. Much better service than the south location.
LEONARD RHassle free service, friendly staff
Ashay BService at this location was excellent. Vehicle was in good condition and ready for use. The problem was a malfunctioning fuel gauge. Fuel gauge at pick-up was "full." Drove approximately 35 miles during the rental. At refuel, the vehicle required over 10 gallons. This volume of fuel would indicate that I drove over 120 miles. When sighting the fuel gauge after filling, the fuel gauge needle was well past the "F" maximum. This malfunction cost me an additional $35 in unnecessary fuel costs. Rental location was advised of this issue. No credit was offered.
Jacob DI rented a 15ft truck online from this facility six days before my move. On the day of my move as I was driving from Wisconsin I was told I couldn’t get my truck at this location. My goods were stored here and I had movers lined up to meet at the time I was set to arrive. While driving, I had to scramble to rearrange and go to the Lafayette location which was opposite from my delivery spot. The site should NOT have allowed me to book a 15’ truck if they don’t supply them. Since it wasn’t possible to get what I rented, someone should have called me earlier in the week. Its unacceptable to find out 2 hours before pickup that you need to reroute, reset times for paid help and reset the entire day when this could have bern done days earlier.
Pamela H | Overall ExperienceGreat location, very pleasant and helpful staff lady, was in and out quickly with their multiple carts and amazing elevator. I would highly recommend this location!
Andrew HThe people who work there are competent, knowledgeable, and friendly.
Daniel MHelpful & knowledgeable
MELINDA MI did not receive a furniture dolly that I paid for.
Elizabeth WGuys were hard working and finished timely!
Dana WThis wasn’t my first experience with this location and I would not change anything there. Manager here runs a super organised and well communicated show, good job!!
Ashutosh MCould not confirm my current reservation as they said someone from Uhaul would call to confirm. What's the point in having a reservation?
Charles JFriendly & good customer service.
Daniel MI had a good experience with this one however I went to the one on 30th and Lafayette Rd. The lady in there was rude she was an Latino lady not sure of her name it may have been Bunny she don't understand your rules or guidelines but I read them to her but the manager there was very polite and understanding and told me he will fix it and he did that Is why I am still an customer.
TRACY S | First ImpressionsThe truck had over 102,000 miles and was pretty rough. I’m glad I only put 2 miles on this thing
Todd HThe staff here was so helpful and went the extra mile. This is the best storage experience we have ever had! Thank you!!!
Triniti G | Overall ExperienceEverything was great. Mason and Melissa were fantastic and helpful. We had a great experience. The return was great, also; Amanda was very pleasant and helpful.
Karl FMelissa is the BEST!! She annswered anll My questions and is very knowledgeable of her job. Everything is exactly how it should be….clean and neat.
Kimberly R | First ImpressionsThe Staff was very helpful & respectful 😀
CHARLENE S | Overall ExperienceThe team at this his location, led by Melissa, is fabulous! It is an older facility, but you can tell the crew cares about keeping it clean and safe, and they provide exceptional customer service. The elevator is extra large, and there are plenty of carts for moving things up and down. It’s indoors and it’s warm and dry and clean.
DAWN G | Overall ExperienceThe maps do not reflect the streets and alleys very well, so it was difficult to understand how to navigate to the loading/unloading area. It was also very confusing to me on the keypad entry processes (i.e. check in on this keypad, open door on that keypad, close door on this keypad, etc.) If the lady was not there to help me understand the process, I would have struggled with it. Other than those minor snags (which may have been answered if I read the paperwork more closely), it went very well. The lady working there was extremely friendly and helpful. Give her a raise.
Van F | Online Move InMelissa who runs this location is amazing. I cannot thank her enough for always being professional, helpful and pleasant. The facility is clean and run well. She is an asset to your company.
Nick M | Overall ExperienceNA
Aaron S | Online Move InWonderful
rena d | First ImpressionsGreat location - had items stored for 23 years! Only one mouse nest (abandoned) in all that time!
JONATHAN S | Overall ExperienceMelissa was helpful in educating me on how to access the facility, forgiving when I made mistakes, and proactive in resolving issues on several occasions. The facility is well run, clean, and convenient, but it was the customer support that made my time at this facility and excellent experience.
John K | Overall ExperienceStaff very helpful
Elgina B | Online Move InVery pleased with U-HAUL services as always. Melissa Bowman was extremely kind and. Professional.
Nathan C | Overall ExperienceThe GM is a true saint. I saw her helping others, then help me above and beyond what I came in for.
Alec S | First ImpressionsThanks again!
GAYLE P | Overall ExperienceEveryone was very helpful and friendly!
Greg M | Overall ExperienceStaff was always very helpful and friendly
MICHAEL M | Overall ExperienceEverything was great, and I truly appreciate the kindness shown me while I was there. The only draw-back to my experience was that only one vehicle can pull in at a time and if you aren't first in line, you have to come back later which for me hampered my over-all time. I would still be there otherwise.
Richard J | Overall ExperienceNo comments at this time.
Derrick H | Online Move InNA
LaTonya M | Online Move InI love you facility because people really care about you they try their best to help you out in every way thanks again and being understanding for situations that arise.
JOHN R | Overall ExperienceStaff was so nice and available and very helpful with a wonderful personality but definitely recommend that facility to all my friends and family and anybody searching that would be a stranger
Esther D | Overall ExperienceNot the fault of the facility but the ally roads adjacent and behind the building are in very bad condition.
Eric W | Online Move InThe first month is perfect for one who is just moved That 2nd month is high .....
Trinnon P | First ImpressionsStorage fees are to high
Glennolia R | Overall ExperienceMelissa was/is very kind and easy to work with. Thank you
Terri H | Overall ExperienceVery pleased
Esther D | First ImpressionsI love it because you can access the storage 24 hrs The storage is clean and easy to maneuver in.
Ramona T | First ImpressionsThe lady at the front desk is sooo sweet n helpful very polite
Dominique P | Overall ExperienceMelissa was extremely helpful & explained everything clearly. The use of a cart allowed me to empty my car in one trip, instead of having to make multiple trips with my small dolly. The storage facility was immaculate. Also, the location of this facility is perfect for me, only 1.5 miles from the apartment complex I will be moving into in October.
Christine E | First ImpressionsKara was really good at assisting with my needs.
Mohammad M | Overall ExperienceGreat place to store your all your household and garage items. Had my storage unit for at least 15 years and the rent only went up maybe $5 every 3 years. Office staff is excellent and works with you on every level. I would recommend and use them again.
KATHERINE T | Overall ExperienceThank you for the service
Gary C | Overall ExperienceMelissa and her staff are always a pleasure to work with. The facility is well maintained.
Trai M | Overall ExperienceKara was VERY helpful, she went above and beyond the call of duty to assist us!
Lancelot S | First ImpressionsThe people at the storage facility were friendly and helpful. However, trying to reach anyone on the phone was terrible.
Paul B | Overall ExperienceMelissa and Kara were so kind and professional. I will use this location again!
karen n | Overall ExperienceEverybody is really friendly really helpful I'll customer service is excellent great job
JOHN R | First ImpressionsOnly needed short term storage (2weeks). When I moved some of my belongings into storage the freight elevator had issues and had to be serviced. When I moved out the freight elevator had issues and was taken out of service for repairs. My storage unit was on the top floor. :(
Anna C | Overall ExperienceKara was nice and polite to me when I first rented also helpful ☺ umm...some other staff members wasn't but at the end of my visit it turned out to be alright!
Gary C | First ImpressionsIt would have been Nice to be able to prorate a unit. I was unable to move until two days into the next month and I had to pay for a entire month! That’s ridiculous! I only needed two more days!
Jeff S | Overall ExperienceKeep up the good work.🤓
Michael W | First ImpressionsGood place and business to use!
Deone S | First ImpressionsEasy and convenient
Tiffianie K | First ImpressionsLoved it
alphonso b | Overall ExperienceI had a difficult time securing my lock. The bar that was supposed to slide to the right was tight and I couldn't fully lock my unit. (Even when padlocked, the unit was not secure. ) It all worked out anyway. There was no evidence of tampering. This facility was conveniently located to the spot where I needed to move my boxes. Your staff was terrific! Thank you!
Kristi S | Overall ExperienceI was charged on the 6th and moved out on the 8th and did not receive any money back.
MATTHEW L | Overall ExperienceMy only issue is I paid for Climate control and it stay very hot
Christina W | Overall ExperienceThey went the extra mile.
NATHAN F | Overall ExperienceGreat moving experience for a cheap price.
Bryant S | First ImpressionsThe staff at the Ohio street location in Indianapolis are amazing. Very positive professional exchanges for over seven years now!
CORA G | First ImpressionsThank you outstanding staff and service!!
sean b | Overall ExperienceThank you outstanding staff!
sean b | Overall ExperienceMelissa help me find the biggest storage for a 3 bedroom house
Darrell B | First ImpressionsGM went above and beyond to help us! Great job!!
Erika S | Online Move InGreat location, great staff, Melissa is AWESOME!
Ximena H | Overall ExperienceMy items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.
AISHA J | First ImpressionsNo where to leave trash.
Yalonda K | Overall ExperienceMelissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!
Lauryn B | First ImpressionsThe lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.
MICHELLE J | Overall ExperienceI was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.
freda b | Overall ExperienceA very good experience overall!
Paul H | Overall ExperienceMelissa has been especially helpful throughout my rental time of 8 months.
bryan f | Overall Experiencei had multiple times I couldn’t get access. Poor communication when things weren’t working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.
Guy C | Overall ExperienceMy storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppings
DIVENA W | Overall ExperienceWe had a storage unit for 10+ years. It was always well lit, safe and easy access. Thank you.
SUSAN A | Overall ExperienceI don’t like that they didn’t work me at any amount of time I was there. The lady was a little condescending.
mykel k | Overall ExperienceVery Very Good Not Excellent
sean g | Overall ExperienceThis place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!
Marshall H | Overall ExperienceI had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.
Olivia E | First ImpressionsWell I’ve got to say it’s been some years since I’ve had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!
Arnold R | First ImpressionsThe staff and service is above average during the time I was renting the storage unit.
William H | Overall ExperienceClean facility! Manager was very kind and helpful, and answered all my questions!
janeele w | First ImpressionsI was charged $69.00 for three days, they need to prorate the amount, to be fair to the customer.
Brain D | Overall ExperienceNice facility
Rita E | First ImpressionsCustomer service is awesome they went above and beyond to make sure my visit was great.
charlene h | First ImpressionsNo comments
PATRICK O | Overall ExperienceEverything was great, including the climate control.
Alex F | Overall Experienceprice was a little high for the size.
DUWAYNE C | Overall ExperienceDon't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessional
Twyla C | Overall ExperienceI liked the service I received by Melissa B.
penny s | Overall ExperienceIf you're late, the GM has the right to waive your fees. She won't!
Michael J | Overall ExperienceParking is a problem ..it’s hot in there needs fans ....and the walls of the unit are very movable not good ...it smells bad and there is no lights in the units very dark !!! And not worth the price!
Brian L | Overall ExperienceI will not use this company again because I had to buy an extra key for the truck and a lock for the storage unit because the one I had wasn’t good enough.
lasahira j | ReservationGood facility, great staff. Some billing issues with uhaul.com, but not facility related
BRET W | Overall ExperienceVery helpful. Thank you.
Nathan M | ReservationMy only complaint is I was paying for 24 hour access but the big overhead door shut down at 7:00. I really needed the overhead door after hours.
TED G | Overall ExperienceMelissa Bowman was very courteous and accommodating, making our move in and out of the storage unit very smooth!
Don D | Overall ExperienceI would recommend
NORMA B | Overall ExperienceI have received over 20 emails asking for me to rate my 1 week experience. The facility is fine. The after sale is too aggressive.
Justin H | Overall Experience