No where to leave trash.

Melissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!

The lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.

I was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.

A very good experience overall!

Melissa has been especially helpful throughout my rental time of 8 months.

i had multiple times I couldn’t get access. Poor communication when things weren’t working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.

My storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppings

We had a storage unit for 10+ years. It was always well lit, safe and easy access. Thank you.

I don’t like that they didn’t work me at any amount of time I was there. The lady was a little condescending.

Very Very Good Not Excellent

This place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!

I had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.

Well I’ve got to say it’s been some years since I’ve had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!

The staff and service is above average during the time I was renting the storage unit.

Clean facility! Manager was very kind and helpful, and answered all my questions!

I was charged $69.00 for three days, they need to prorate the amount, to be fair to the customer.

Nice facility

Customer service is awesome they went above and beyond to make sure my visit was great.

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