Customer Reviews for U-Haul Moving & Storage of Downtown Lynchburg

Rating:

3.0

Woman at the counter wasn’t very friendly

Rating:

2.0

Only one person working need more staff

Rating:

5.0

Thanks q

Rating:

4.0

Be mindful of when a customer is there and needs the keys.

Rating:

3.0

Everyone at the location was friendly and helpful. However the trailer I needed was in need of repair and as a result it caused delay to my travels. This should have been checked prior to my arrival.

Rating:

5.0

The employees were kind, prompt, and helpful.

Rating:

5.0

Wonderful folks 😎🙏🏻

Rating:

5.0

Mothing

Rating:

3.0

Phill, at the return yard is a real jerk, I would not ever recommend this location terrible service and awful employees! U-Haul should really look into this place totally awful experience

Rating:

1.0

The trailer was "atttached" by the UHaul attendant, and as I drove down the road, it came unattached within about half mile. The person who attached it did not do so properly. It crashed into the back of my car, and luckily did not create any additional damage or problems. I quickly pulled into one of the car places which were on the same road, and a person who worked there ran out and helped me to recover and to attach the trailer properly. The last time I rented a trailer from this location, I brought the car in for a hitch inspection ahead of time, and was told it was fine, but when I came back in to get the trailer, was told that it was not fine. In that case, we worked it out with some work. The issue today was not reasonable. The two issues together are pretty unacceptable.

Rating:

5.0

I was satisfied overall with the rental experience. I did the online check in process and it made everything fast and easy. The lady that did my paperwork and check in was nice, friendly, and seems caring. The only complaint I had is that the trailer I had rented seems rough to pull. I understand the equipment is mainly left outside which is clean for what it is. I have decided to drop off the trailer early and it was almost closing time but nonetheless, I've made it before they closed and the young gentleman came out, helped unhook the equipment, and it was easy in and easy out kinda deal. I am pleased overall with the experience and I would recommend my friends and families to use this location. Great staff and decent equipment.

Rating:

5.0

Customer service a++++

Rating:

5.0

They were very kind and completed our process professionally.

Rating:

5.0

The gentleman that checked me in and checked the trailer was nice and helpful and everything was very quick.

Rating:

5.0

The big boss named Q the place was so clean everyone was so nice and polite everybody has Smiles on their face now this is establishment that I would love to be at and recommend it for everybody

Rating:

5.0

I’ve rented twice in the past few weeks and it really has been a great experience Thank you

Rating:

3.0

Need to have Dollie’s in stock if possible

Rating:

5.0

Dude was friendly and polite. Enjoyed the experience

Rating:

5.0

the lady on duty was friendly and helpful. She was multi-tasking in taking care of 2 customers simultaneously. She hooked up the trailer to my vehicle and made sure safety chains and lights were working. She was also knowledgeable and helped with my cell phone check in.

Rating:

1.0

I was cursed out because the guy said "he had somewhere to go. And I was in his F**king way". There were only 2 people of color at the location and we both were racially disrespected. 5his location has increasingly become a problem. The manager stays on her cell phone talking with her friends and making the customers feel like we are interfering with her life. . This location is so unprofessional and ghetto, it really needs to be closed. As a customer spending almost $300 per rental, twice a month. I DESERVE BETTER SERVICE. I am going to switch to Ryder and encourage my friends and associates to do the same. Enterprise Business Rental will bend over backwards to make sure the customers experience is top tier.

Rating:

3.0

First person rushed and gave me a truck with the door latch broken and the second one didn’t want to extend that extra help with trying to helping me figure out what’s going on.

Rating:

5.0

The staff was great!

Rating:

1.0

Put you on hold for a long time on the call Equipment was smelly inside

Rating:

5.0

The customer service locally and at the corporate level was amazing!! The staff was very helpful and accommodating! They genuinely cared about you and that is a rare to find these days.

Rating:

2.0

The whole ordeal was not to my liking! Wanted this to be a cash transaction. Upon checkout I was told I had to use a card. Upon return to I couldn't use cash. They didn't check me back in right away it took hours later and I had to call the main center to get that information.

Rating:

3.0

Both front tires were bald on the inside edge. Truck pulled to the left. One rear tire was also marginal and threw its tread about 100 miles into the trip. This caused an over 2 hour delay waiting for roadside assistance during which time snow sleet and freezing rain arrived. Finally, the drivers side windshield wiper detached several hours later. This truck (and perhaps others) did not have usb ports or a blue tooth radio link so I was unable to use my cell phone hands free.

Rating:

1.0

When I arrived to pick up the truck. I was given the wrong plate information, the truck was raggedy- the driver door wouldn't shut without slamming the door. The headliner was ripped and the truck windshield was covered in ice. The clerk that checked me out had the nerve to have an attitude because I asked for a snow or ice scraper. She was more interested in talking about dead beat egg donors with her friends than to provide excellent customer service. The park ave location is too ghetto for me to use

Rating:

5.0

Good people!

Rating:

5.0

Quwana was extremely friendly, knowledgeable, and efficient when I picked up and returned the vehicle. I would consider her to be a model employee, to be emulated by all others within your company.

Rating:

5.0

The process was very easy to return. The guys there were very friendly.

Rating:

5.0

I left my wallet in the truck by accident. They held it for me until I got back!!!! You can get any BETTER customer service than that!!!!!

Rating:

5.0

Miss. Woods went way out of her way dealing with our complex issue when she didn’t have to, was more than understanding and is a valuable asset to your company, and the best part is she looks gorgeous doing it!

Rating:

5.0

The manager was great. Your lucky to have her.

Rating:

1.0

The general manager went out of her way and was quite sexy as well!

Rating:

4.0

Overall good experience at drop off. Very easy and friendly service

Rating:

3.0

I had ordered a dolly to help me move as well as other supplies. The store had no dolly when I picked up my order and offered no solutions. Also the items I ordered ahead of time were not pulled together I had to walk thru the store and find them. Not great customer service.

Rating:

1.0

Was contacted by this location and asked to help them by returning the truck to another location, the, Timberlake VA UHaul. My original reservation was for 3 days and dropping off at downtown location where I picked up. I was told that if I made this accommodation for them that I would not be charged mileage. Well I turned the truck in early and I still got charged for mileage. I am very disappointed that I was unconvinced and lied to not to mention paying more than expected. I will be renting from Penske from now on.

Rating:

5.0

Justin stern I think his name was , but he was kind and he had outstanding customer service !

Rating:

4.0

Need dollies for appliances

Rating:

4.0

We were promised a dolly but did not get one. The truck we rented was very helpful.

Rating:

5.0

Great staff here. They’re efficient, fast, and sometimes pretty friendly. Long time customer.

Rating:

3.0

We liked the storage unit and it did what we needed it to do. However, the cameras around our unit were spray painted and we immediately let them know and nothing happened. We also went by the office a few times and the door was opened and nobody was at the desk to help. Other than that it was a good experience!

Rating:

5.0

I feel that the experience was as great as a moving experience could get. Staff was prompt and friendly. Made sure that we had access to anything that we may need.

Rating:

5.0

Q and her team of Tanya and Brandon are always so easy to work with ensuring that things run smoothly. Check-in and check-out are a breeze. The truck we order is always there and ready on time. They are wonderful representatives for the UHaul Company as they are pleasant, informed, and accommodate customers' needs. I recommend this location to anyone looking for a rental truck!

Rating:

2.0

U-Haul owe me $100 for my deposit for the truck plus $60. For the dolly. I return the Truck clean and dolly .

Rating:

5.0

Nothing no comments yall do great I will recommend people to uhaul

Rating:

5.0

Returning equipment can be a challenge due to the small parking area.

Rating:

5.0

Everyone including the manager were amazing

Rating:

4.0

Dropped off in the middle of the night. So I didn't really see anybody, but it was an easy process

Rating:

2.0

I didn’t receive my keys on time because they were not in the lock box like I was informed they would be. I was very disappointed because I had to wait an extra hour for the store to open and that put me behind schedule. Luckily, I talked to a customer service representative and she helped me and somewhat redeemed my view on the company.

Rating:

5.0

Everything was good

Rating:

3.0

The auto trailer kept making loud squeaky noises when riding empty without a vehicle on it.

Rating:

5.0

Tanya was so nice a pleasant thank you Tanya!!

Rating:

5.0

Great customer service and excellent help.

Rating:

5.0

The only issue I have is regarding fuel. The contract indicated full tank and gauge appeared to indicate same. However, after driving 124 miles it took 17 gallons to fill tank. That's a fuel efficiency of about 7 mpg, which seems very poor. I would expect better.

Rating:

5.0

Nothing of which I’m aware!

Rating:

3.0

The women who there the morning of October 4th was completely rude. The customer should be treated with a least so respected. Acted like she didn't want to be there. The location was convenient to other errands I was running. I will never go back to the park ave location. I would only use uhaul in the future if I had too. Ridiculous!!

Rating:

3.0

The lady that took our trailer was dealing with another customer when we arrived. She was a bit rude and looked like she was mad. She said she was by herself and seem to take it out on customers.

Rating:

5.0

Nice customer service

Rating:

3.0

I’ve never used U-Haul before or operated any moving truck or any vehicle of that size. The employees were very kind and the process was very easy, but they led me to the truck and then turned around and walked away. I didn’t know how to operate the back latch, door, tow switch, etc. I wish the employees would have showed me. When I returned the truck, I handed the keys over and that was it. They didn’t check my miles, check for damage, or check the gas level while I was still there which was confusing and also concerning. What if someone hit the truck in the lot after I dropped it off? It wouldn’t be my fault but as the last driver I would be liable for damages.

Rating:

5.0

When I called to rent a UHaul Cargo van I was quoted "$39.90; / PLUS .99 per mile; / PLUS a $2.00 environmental fee; / PLUS tax, for a two day rental. When we arrived to pick up the van, we were told that there is also a "mandatory Coverage fee of $30" regardless of us having our own insurance coverage. If this is truly "mandatory" then it should have been included in my quote or discussed before we arrived. Advertising that a UHaul Cargo Van can be rented for for $19.95 per day is very misleading. This mandatory fee should be built in to your advertising.

Rating:

5.0

Brandon H was an amazing representative

Rating:

2.0

The score is not for the staff there but for the rules. I accidently fill up the thank before dropping off but it was 3/4 when i pick it up. They said they cannot give me credit for that. I think this is a bs because if i had returned it lower than the level I took it, they would charge me. this is just not fair.

Rating:

4.0

Small parking lot. Almost impossible to get a car hauler trailer in there when multiple customers are at the facility due to cars and Uhaul equipment

Rating:

1.0

Worker was rude & tried to over charge me

Rating:

5.0

Owner was very helpful..quick in and out with keys

Rating:

4.0

If the truck is saying tire pressure check when u get in please let me know before. It is because of new tire thanks

Rating:

1.0

There was food thrown on top of my storage unit where sauce spilled on my stuff and the food cause roaches and other bugs to be in my unit. I had to throw a lot of stuff away to the damage from poop and the excessive amount of roaches living in my things. I will never go back there.

Rating:

3.0

Paid storage 2 weeks ago and red lock still on door

Rating:

5.0

Great customer service the manager helped me with all my needs. Highly recommended

Rating:

3.0

The elevator broke down in the middle of the move and we had to tote the furniture up the stairs. I was very disappointed.

Rating:

4.0

The facility had texted us about a complimentary lock, so we did not purchase one before checking in. Upon arrival, there was no lock. It was very easy to obtain one the next day, but we did have to make a special run to Walmart to get one day of check in.

Rating:

1.0

None of the staff I dealt with in person knew how to do their job. I was overcharged, and my reservations kept getting changed. I ended up having to cancel my storage unit due to being lied to in the description.

Rating:

5.0

Very friendly and helpful staff!

Rating:

5.0

The woman who helped me was very kind and explained everything to me in full detail. Everything was done in a very timely manner!

Rating:

5.0

Thanks

Rating:

5.0

Best around!

Rating:

5.0

They did a great job a+

Rating:

5.0

The Counter Agent Tonya at the Park Avenue location provided excellent service.

Rating:

2.0

They have a property of ours and they are not trying too get it back to us

Rating:

1.0

Long story short version! Our whole experience with Uhual was HORRIBLE with the exception of the final person we spoke to in customer services days after we needed to get into storage. The Lynchburg General manager did not pause for a few minuets to even try to fix the situation and ignored our calls. We would recommend going else where if you can!

Rating:

1.0

If I could give 0 stars I would. There was terrible communication from the Call center to the physical locations that cause my family and I to be out in the cold for 4 hours with no resolution to the problem because NO ONE would answer a phone to rectify a problem that was caused by the lack of communication at UHAUL! I rented a 20' truck in Hampton which was one way to Lynchburg VA with a storage unit added on so that we could unload our stuff and return the truck in the same day. When I booked the original reservation over the phone on Dec 13th I was told that the Lynchburg site would be open until 5pm after asking David (the rep) specifically about the holiday schedule. I called again on Dec 19th and spoke with Ian to change that reservation from a trailer to a 15' truck and confirmed that the storage reservation was still attached for pick up and return at 5pm and still was not told that the physical locations would close on the 24th at 1pm. I arrived to the Hampton location on December 22 to pick up the truck were I ended up changing to a 20' truck and asked again about the holiday hours and was told the the location would be open until 5pm on Sunday the 24th. We arrived to the Lynchburg Location at Timberlake only to find that the location was closed. There was no signage to indicate the store was closed nor were there holiday hours posted. I stood and waited thinking someone may have had to close the door for a break, but after no one came and other customer were standing outside for several minuets, I called customer service to find the location had closed an hour prior to my arrival at 2pm. After several hours of speaking with different departments who all just keep passing me around, I spoke to someone who claimed she was speaking by text with a manager and schdule a storage unit at a alternative Uhaul location which we had to pay 109.00 dollars for despite the fact that we were eligible for a FREE month of storage for renting the truck. We then drove the Uhaul, our personal truck, and our movers to the Park Ave location only to find that the access code that had been provided to us did not work. We attempted to call Quwana Woods, the posted contact, multiple times who's phone went straight to voicemail as if she were ignoring the calls. We then attempted to call customer service back to attempt to rectify the NEW problem only to be told there was nothing she could do to help us. Left with no other option we drove the truck still loaded with all of our belongs to a family members house an hour away. We finally found an alternative place to store our belongs in South Boston Va on Christmas day and had to leave the truck at a differnet location due to the distance we were from Lynchburg. I spoke with someone yesterday who was very helpful and was able to adjust for the additional miles and change the return location for us which we were very grateful for. However, there was nothing she could do about the 90.00 of gas we had to put in the truck because we didn't know where we were going, the time we had to pay the movers for that didn't even get to unload out stuff, and the time we spent going in circles to get the truck dropped off on time. To top the cake, after I paid 109.00 for the additional unit and requested it be refunded. I recieved a late notice from Qwana Woods for a storage I NEVER ACCESSED and was charged an additional 15.00! Yall need to do better. It would have taken just a few minuets for someone to retify the situation or at least extended the reservation and miles or just fix the access code that didn't work. And the storage charge is still on my credit card. SMH

Rating:

5.0

Qwanna and her staff are the best !!!

Rating:

4.0

Timothy was honestly one of the most patient, helpful representatives I’ve worked with in a long time. Moving is very stressful, the store was busy, but he was attentive, calm, and very professional to every person who was working with him. I was very impressed with him and wanted to provide that feedback, Tim you were an all-star. Thanks for everything!

Rating:

5.0

Quwana was so very friendly and helpful. She's awesome

Rating:

4.0

N/A

Rating:

1.0

Things were stolen out of my storage. I ask the workers they did not care

Rating:

5.0

The counter guy was amazing!

Rating:

2.0

The elevator did not work for over a year. There was no price break or refund offered even when I requested it.

Rating:

1.0

They have someone that's been living in the back storage unit in the corner for years and the GM put her hands on my baby daddy to wake him up and tell us we had to move out they were aggressive and rude the GM cussed in our face and called us names that was the rudest person there our code to get in was deactivated then she kicked us out 2 days later I am pregnant and payed for my stay and they had no right to open our unit and tell us to leave after physical encounter with us while we were asleep I will be reporting them and attempting for a law suit due to forced eviction in one day we are required a minimum of a 3 day notice and for assault on my baby daddy and an invasion of privacy

Rating:

5.0

I love the downtown U-haul location. It is close and convenient for downtowners. We turned our truck in here when we first moved to L'burg and rented a storage unit from day 1. The staff here is the best expecially from the top down.

Rating:

5.0

Friendly and helpful.

Rating:

3.0

Thank u

Rating:

1.0

The reason I rated it one star is because this company wouldn't work with me as far as a payment plan to where I can pay what I can to keep my things because I had lost my job that's when I got behind on my storage payments, I didn't start my new job until Oct 2 of this year so there way no way I can pay the full balance off right away and as far recommended U-Haul to a friend i would yes when it comes to making reservations for the truck when moving day comes around etc and storage it's fine when keeping your items and I'm saying no I wouldn't recommend the storage keeping tona friend on the payment part because this company is not understanding and lacks empathy when someone gets behind on payments because of a job loss etc etc things happen when people get behind on payments and not working on helping the person on a payment plan so the person can help keep their items in storage unit to where the person can pay what they can afford to pay at a time until the person is caught up on the storage payment

Rating:

2.0

No elevator for use… very inconvenient

Rating:

5.0

Good location. The facility is well maintained and staff are very helpful and courteous.

Rating:

1.0

Elevator easy working could not park at loading dock rolling cart missing wheel had to go up 4 flights of stairs

Rating:

5.0

Quwana provided excellent customer service, answered all of our questions and was overall very pleasant to deal with.

Rating:

3.0

This storage unit was cleaned out and emptied on 8/28. Please discontinue trying to take payment. Thank you for a space to store my items. However , it was not a good experience for the few months that I had this unit. Several times tried to gain access to the unit and could not because it was blocked by moving trucks. This was frustrating to say the least. Even in the day I come to move out I had to wait for the attendant to move a truck.

Rating:

5.0

Quwanna is the best. I've been using this space for 2 years, and she's always been super helpful, courteous, friendly and knowledgeable. She's a gem. Thank you so much.

Rating:

4.0

Only wish the elevator was working……

Rating:

5.0

Justin was very accommodating at your Park Ave location. He even offered to help but I had plenty already, still appreciate the offer! Thanks Guys!!

Rating:

1.0

The unit was on the third floor and there was no working elevator. The person working didn’t offer to help with any kind of solution. He was getting visibly and verbally irritated as I asked questions about transferring to a different location. He basically told me I was SOL and he needed to help the next customer. I’ll never do business at the park avenue location again.

Rating:

5.0

Thank you soo much I'll pay the money I owe

Rating:

5.0

Thank you soo much and your worker helped me his name is Teah

Rating:

1.0

I would not recommend using this facility. Worst uhaul experience I’ve ever had.

Rating:

1.0

If I am given a u it on the fourth floor, you should make it clear the elevator is broken before I load my truck and go there. This was an extreme lack of communication and a waste of my time. I now have to pay mileage on a truck that didn't even allow me to store my items.

Rating:

1.0

No problem until you have to deal with one of those young ladies that work there that decide to cuss and threaten to beat a customers behind I have been a victim of it and witnessed happen to others ! Glad I videoed my latest encounter with the latest

Rating:

5.0

I want to give a shout out to “Q” and he associates for always going above and beyond to make things right and provide a good customer experience!

Rating:

5.0

Only issue is the front door shut on me as I cane through slammed me in between n the staff member had to come help n physically push it open other than that the staff n everything was nice n helpful

Rating:

1.0

Was not told that unit was up 2.5 flights of stairs and elevator was not working until we got to location. We are senior citizens and unable to make that work. Call center should be required to specify location upfront before reservation is made. Employee was alone and yelled at us for being frustrated. You need better customer service training.

Rating:

5.0

GREAT STAFF!!

Rating:

5.0

Tanya was a life saver!

Rating:

5.0

The owner is a godsend angel, and I am so thankful for her. She provided the best service I have ever had.

Rating:

3.0

Having the storage on the 4th floor with no working elevator made the experience more difficult than it should have been.

Rating:

2.0

You charged my card even tho I had cleaned it out before my free 30 days was up.

Rating:

1.0

From my first day moving in I have had several negative interactions with this particular storage facility. My initial reservation was removed from the system and the unit I secured online was given to someone else. Luckily enough there was a unit available, smaller but available. The rate increased twice in less than a year with only mild improvements. My items were damaged as a result of the renovations that are happening. There was horrible dust and so many insects in the unit, I'm guessing because the building itself is so old. If the main door was closed the side doors were not easy to open or could not be opened (even with following the procedure). Some of the staff are very rude and unfriendly. While the manager did what she could to mitigate some of these interactions I still had an overall horrible experience.

Rating:

5.0

The person doing my check out was really great!

Rating:

5.0

No comments

Rating:

5.0

The entire staff was helpful and knowledgeable. The manager was friendly and approachable. I would rent here again.

Rating:

5.0

The owner was very pleasant and even though I had to cancel the contract because the elevator wasn't working and I had trouble walking up 3 flights of steps without carrying anything, there was no problem canceling the contract. She thanked me for coming in!

Rating:

5.0

The supervisor was very helpful and polite.

Rating:

3.0

I moved my belongings on the 8th and had paid until the 30th and couldn’t get any of my money back. I think that’s a unfair practice for your company.

Rating:

2.0

I’ve used this storage unit before and the elevator was broken as of April 202. I’ve moved back in and I’m on the 4th floor. I called ahead and asked if the elevator had actually been fixed and found it had not. Had I known that I would have chosen a different storage space.

Rating:

5.0

Friendly staff who made everything easy. Rental and check in and out process is well designed.

Rating:

5.0

The manager is do sweet, and made me feel good in purchasing a storage space. Thank you so much for the awesome customer service. KUDOS to you Quwanda

Rating:

3.0

Quite a haul up to the 4th floor. Hope the elevator is fixes soon.

Rating:

5.0

I had no problems the whole 4yrs. I had my stuff stored there , it was always clean and the staff always friendly and helpful . Thanks for the peace of mind having my things there .

Rating:

2.0

The length of time that your elevator has been out of order is unacceptable.

Rating:

5.0

Brannon was so helpful and informative. we were going through a very distressing time and he took his time with us and made recommendations to help us with our needs. His compassion and kindness completely turned our distressing day around.

Rating:

5.0

It was the only place I have ever rented from so I don't have anything to compare it to

Rating:

4.0

Would be great if elevator was working

Rating:

1.0

Unit had large wire bundle through middle of storage space at about eye level. Staff never attempted to come up with some sort of solution. Eventually I was told there was nothing they could do. Was then asked to open the unit to add MORE wires through it for three days. Brick walls were falling apart and ruined a good portion of my things. Very disappointed in the cost of storage at this location and the condition of the building is terrible. I am extremely disappointed in the locations services and facilities.

Rating:

5.0

Staff is friendly and very helpful, even when someone as clueless as me comes in. I'll be using their services any time I need a rental or storage!

Rating:

5.0

My experience with uhaul was great especially with Quwana she was very compassionate and very understanding especially during the difficult times that I was going through in my personal life..thank you Quwana for everything and thank you uhaul for everything

Rating:

5.0

Great experience

Rating:

5.0

Besides the elevator being broken all was great

Rating:

5.0

Tonaya was extremely helpful and friendly.

Rating:

5.0

Quwana was always so pleasant when I needed to speak to someone on site or by phone.

Rating:

2.0

staff was very friendly and helpful which is why 2 stars instead of 1. However the facilities were sub-par to other uhaul storage locations and other storage facilities I have used, and at move in I found out the elevator is permanently broken which is NOT covered on the website, fortunately staff was able to move me from the 4th to the 3rd floor but I had to call in 3 friends to help me move in since we had to carry everything up the stairs and my leg is broken and still in a cast. Also there were visible rodent droppings on the stairs and in the building, the storage unit itself had 2 large rat traps taking up space in 2 of the 4 corners, the units are made of plywood and staples coming out and can easily be taken apart to gain entry, not very secure at all. I considered not moving in as planned that day but didn't have much choice due to limited options in the area and needing to move in that day as planned... Also found out my renters insurance doesn't cover rodent damage which is my main concern after looking at the facility, so I had to get the uhaul storage insurance making it even more of an expense than planned. May have to look for a better storage solution ASAP. Not the staffs fault, but absolutely nowhere near the higher quality uhaul experiences I have had when using your services in the past.

Rating:

3.0

I wish you guys had 24 hour access!

Rating:

1.0

Even though mechanical issues may arise in any business, the business should still offer alternative solutions in helping the clients reach their goal. I went in March 2021 with a crew and truck to move out of my unit. Elevator was broken. I asked for alternative solutiins becsuse my crew could only work so many hours. After that I would need Uhauls' help. Nothing. Not even an attempt to resolve CG the matter. All year I moved stuff out of ny unit. Go in March 7th 2022 with crew and truck ty o move completely out. Same thing all over again. When a mention of movers; the communication was not complete. Therefore no resolve. I feel as if I was forced to stay on location for an entire year. I want a full year's refund simply because no resolve was even being made to resolve the situation.

Rating:

2.0

They went up on storage and still no elevator so inconvenient

Rating:

5.0

5-Stars

Rating:

5.0

The weather workers were friendly and helpful

Rating:

5.0

The staff was very pleasant and helpful

Rating:

5.0

Moving out was pretty easy. moved out our Items in unit, wipe down the storage unit. Went to front desk after to close out our rental & return equipment

Rating:

3.0

The elevator was not working, we had to carry our things up 4 floors!

Rating:

5.0

At both locations I went to the staff was patience and kind. Especially Kofi at the Timberlake Rd. Store who I got the uhaul truck from.

Rating:

4.0

Everything was nice except the elevator was out and I had to carry everything down 2 flight of stairs

Rating:

2.0

The manager Was very nice and efficient, but she said I could not have the size unit that I reserved bc UHaul reserved units that aren’t available. So I got a smaller one, but sufficient. Also I was concerned when I saw mouse traps in my unit, and some moisture and mold on the ceiling above where I stored my treasured photographs.

Rating:

5.0

Best in the world

Rating:

5.0

CSR was very sweet and provided helpful tips. She was very helpful and welcoming

Rating:

2.0

My code that I received was wrong and I recieved no help in fixing it

Rating:

4.0

Professional and very good customer service

Rating:

1.0

The indoor facility is very falsely advertised and if I would have seen the inside before booking I would have taken my business elsewhere. The indoor units are made of cheap material that someone could easily break through with a roof of chicken wire. When I tried to access my unit, my card to get in wasn’t working and the manager was annoyed that they had to come in early and help me, but didn’t even fix my card just opened the one door and said I better keep that open and left. Lastly, after making the reservation and checking-in in person, they asked me if anyone told me that the elevator was broken. I was never informed about it as I would not have selected the 4th floor unit with a whole house of furniture to move up there. Sadly, I did not have my moving truck long enough to find a new location and move it there so I’m stuck. Thankfully my family was able to help me move in but myself along with all the members of my family that saw the terrible place and experience will ensure to tell people to take their business elsewhere.

Rating:

5.0

Qwana and Jessica were the best and all of the staff. They were friendly and informative. Very professional and pleasant to work with.

Rating:

5.0

100% helpful and courteous. Will use again and recommend.

Rating:

3.0

Only problem I had was some mices got into my 2 expensive sofa costing me over 1800 dollars go to dump only used for 3 months before putting in storage by moving company. Stated didn’t have the insurance to cover it but building was supposed to be be cleaned and secure.Was a customer for almost 5 years. Everything else was ok. Was told nothing could be done.If I recommend it to anyone would explain about my problem.

Rating:

2.0

The elevator was broken for over a year and you could not ride in it and I was on the top floor and it was very inconvenient

Rating:

5.0

Very clean unit. Stored stuff for several months and never had rodent or bug problems. Helpful staff and easy access. Thank you to Quwanna who helped check me in and out she was very helpful and kind.

Rating:

1.0

Please refer to file # 3347613 that was recently sent to you by Steve in customer service - after me being on hold for a total of 55 minutes - for details. Also - survey should be revised, as it would not allow me to submit without answering all questions. We never moved in which is the issue. Questions do not pertain to my aggravation and disappointment. Truck rental went swimmingly well. Storage - not at all. My cell number is in the file if you wish to discuss.

Rating:

2.0

i have called 4 times and emailed after i was charged for the month that i vacated (and was told that i would not be charged by the associate at the facility when we moved out) the unit and have not heard back from anyone- the local facility doesnt answer their phones and lets them go to the call center. the call center says they send a message to the local facility and yet after 4 calls and being on hold an average of 28 minutes each time i still havent heard from anyone regarding the credit. have sumbitted my complaint to the credit card company

Rating:

2.0

The staff had sprinkled rat killer into my unit from above. And several of my items were stained. And I was also told by call centers, if I had lost my key, someone on site would have bolt cutters. When asked, they said "no, they don't do that". And when I asked to do a final walk thru, while I was there, since I no longer lived in the area, the person in charge looked like she was being put out. I wanted a walk thru so I can make sure there would not be any extra charges.

Rating:

1.0

I booked a rental unit for this location online, signed the rental agreement paid the fees and received a confirmation with an access code and instructions to my rental unit. I drove all the way from Chattanooga to Lynchburg thinking I have a rental unit, only to come to this location and have to deal with the awful staff. I went into the store to request help, as the access code texted to me was not working. The staff at this location lacked the very basic understanding of customer service - the lady at the counter would not even offer to help or at least start by gathering some basic information from me (name, reservation number, etc) - she kept on saying U-HAUL has a nationwide system failure and they have no units available and that my reservation was an error. She spent more time and energy saying there is nothing she or anyone else can do to help me rather than just take 3 minutes to look up my information. Appalling! A young man with an airpod in his ear chilling in this chair was initially interested in helping me, but lacked even the basic understanding of how an online reservation works. Both of them started to say I need to look for another U-haul location (again neither of them even bothered look up my information). I kept on saying, please help me I drove here all the way from chattanooga, I have a unit reserved here. Unbelievably poor customer service - or should I say no customer service! Disheartened I left and was making calls in the parking lot when the facility manager approached me. She asked for my name and offered to help me. AGAIN, JUST THE FACT THAT THIS MANAGER ASKED FOR MY NAME AND RESERVATION INFORMATION - IT'S A MIRACLE! She looks up my information confirms my reservation, hands me the keys to my unit. I am sure the manager alone can run the whole place by herself and she probably does. But, that not promising, if she was not there or did not happen to see me frustrated in the parking lot, then there was no hope to resolve my issue - the two employees at the counter who were too incompetent to do basic information gathering and problem solving would have caused a much more unsatisfied customer for U-haul. Another note, your lack of employee training (which the manager offered as an excuse for her teams performance is not the customer's problem). You are charging a fee to offer a service - here is a tip - offer the service you charged me for. I picked U-HAUL because it's a national company and comes with certain amount of standardization. This location and the crew I dealt with obviously are not part of the national standards. I do not recommend this location.

Rating:

5.0

It was a pleasant experience, and my move went well.

Rating:

2.0

It was very inconvenient and difficult without elevator working and my code to enter did not work nor was there clear direction on how to access the building

Rating:

5.0

Staff of one was very profesdional and helpful

Rating:

5.0

The manager went above and beyond for me. I am very happy with the experience.

Rating:

5.0

This location was very friendly and very helpful.

Rating:

5.0

The young lady that greeted me was personable, friendly and very helpful. Her pleasant demeanor made what was a very stressful situation so much less stressful. I wish I could recall her name, I believe it started with a Q. She was awesome!

Rating:

4.0

Quanta Woods was Excellent, as well as extremely helpful at all times! She knows her job totally, and displays excellent customer service techniques!

Rating:

1.0

Had my storage unit for almost 2 years Started moving this past week to find my items ate up by rats.. I found a dead rat in my unit and galore rat droppings!!!!!! I wouldn’t recommend this place to anyone...... workers are nice that’s it

Rating:

1.0

My storage unit was on the 4th floor, that was not a problem until the elevator was broke and never got fixed...I got the unit July 2020 and I move out March 2021, the elevator has still moy been fixed, so I had to carry my belongings down 3 flight of steps, it was very tiring and left a very bitter taste in my mouth about Uhaul, I would ask when was the elevator getting fixed and would not get an answer.

Rating:

1.0

We were leased a 4th floor space, but no one told us the freight elevator was broken. Showed up to check in in preparation for a big moving day where we were going to store several commercial pieces of equipment. Once informed the freight elevator was broken with no estimation of repair date, I was leased a different space with the note that the door was just "hard to open". Later when I came with a truck to unload, I was told that the door was actually off the track and could not be closed! Again, no estimate of when it would be repaired and no other adequately sized units. I was left scrambling with several employees to coordinate to find another storage facility that could get us in immediately. Unbelievable! I must emphasize that the two ladies who helped me were very accommodating and kind and did everything they could. This is a management/ownership problem and they're stuck dealing with the fallout. This is some of the worst service I've ever encountered and I will not be keeping my units here.

Rating:

3.0

Staff was pleasant and professional.

Rating:

5.0

I knew my stuff was safe and that makes you all so great thanks so much 👍👍😊👍👍👍

Rating:

1.0

Infested with rats. Rat urine on everything. I have never seen anything like that. Rat sh__ on all furnishings. Dead rats 🐀 everywhere.

Rating:

4.0

The staff is very hard working and nice to deal with. The door on our unit was supposed to be repaired but after the crew came to fix it, it was still broken. We didn't notice until we moved out on Sunday 11-8-10. Please credit our payment for Nov 10-Dec 10 since we moved out 11-8-20

Rating:

4.0

I think the age of the property may have some bearing on how clean and well-maintained the indoor storage areas are. The outside storage units were not air-tight and so pests including mice are able to get into them.

Rating:

5.0

Very good people to work with and very understanding.

Rating:

4.0

The main door had problem opening & closing on 2 occasions when we went to check our storage.

Rating:

5.0

Really the staff was great! They were always friendly and helpful

Rating:

5.0

Loved the first month’s free rental!

Rating:

1.0

Had very difficult time both getting u-boxes picked up at the start of rental despite having scheduled time for boxes to be picked up weeks in advance, boxes weren’t picked up until following day which would’ve been even later had I not made several calls. Attempting to retrieve boxes to move into new home was even more difficult with initial request made Sunday was told a 24 hr notice is required so I requested the next business day and didn’t plan to pick up until approximately 28 hours later and had kept a rental truck from outside vender for towing these u-boxes specifically. When I called to let them know I would be there in about an hour I was once again told it would be an additional 24 hr notice because they did not have request noted in system and did not offer retrieve recording of conversation that would show I had in fact made the request. Instead I was told it would be yet another day and couldn’t be certain it would be within 24 hrs but would rent me a truck (that I had to pay for). The truck was reserved for noon (odd to do when you can’t guarantee the boxes would be out of the warehouse by then but I said okay. I realized I would be able to get to uhaul by noon so I called to let them know and was told, “that’s fine, you can come whenever, the unboxed haven’t been pulled out yet”. So I told them I would be there at 6pm. Called again on the way and was told they would take my number and call me back at their earliest convenience, no call back, got there and about 5 staff members were sitting there talking to one another with no other customers and no one on the phone and I find out that they don’t have any trucks but it wasn’t the right truck for someone who didn’t want to unload the box at the store which I had previously told them I did not, spent almost an hour there just to leave without my stuff (all my stuff, beds, etc) with the impression that a truck to haul the unboxes would be reserved for me to pick up at 6pm the next day. I get there at 6pm on WEDNESDAY only to find out that once again, they did not have the correct rentals for me to get the unboxes but would rent me a trailer that holds one of the two boxes which I did cause it was yet another hour in the store and another day with no bed to sleep in. This costing me another trip the next morning cause they wouldn’t be there that evening for me to come get the second one. When I got there this morning (Thursday) I had called on the way thinking they would at least have it ready for quick pick up after wasting hours upon hours of my time and me having no bed to sleep on but again sat there for another hour waiting for box to be move out of warehouse, covered with protective cover and put ok trailer. Overall horrible experience and the manager was unapologetic for the significant inconveniences, almost seemed annoyed as if I made gross errors and inconvenienced him.

Rating:

5.0

The young lady helping did an excellent job...I had rented a storage unit also and it was to small for my stuff...she facilitated a move to a larger one directly across the ally. That really was a super job

Rating:

3.0

Expensive

Rating:

5.0

Yes nice service.

Rating:

1.0

The door on the unit fell off when first opened told staff they said they would fix , took them several days while my stuff was unprotected. Very inconvenient.

Rating:

5.0

The staff was always friendly and helpful. I was thoroughly pleased and grateful for an outstanding experience.

Rating:

4.0

The storage was great other than the price increase I think it's still a little expensive for the size storage I had.

Rating:

5.0

Very helpful service!

Rating:

5.0

Very helpful & friendly staff. I had lost the key for 1 of the 2 padlocks I secured the room with. I showed them my contract to verify I was the correct tenant. & called a locksmith to drill it..

Rating:

5.0

Thank you

Rating:

5.0

Thank you

Rating:

5.0

The sales rep I dealt with was extremely knowledgeable and very helpful.

Rating:

4.0

Staff was very friendly and helpful.

Rating:

5.0

The only issue was the spiders and rodent poop on everything. They may want to exterminate in the spring and summer months. But this location is great and I will be using them again next year.

Rating:

4.0

Manager was always willing to help in anyway. Very friendly staff.

Rating:

5.0

Great service

Rating:

4.0

N/A

Rating:

4.0

Female was cordial. My reservations were not correct. I was suppose to receive a free month rental. your representative obviously doesn't know the policies. She said I did not get a free month,

Rating:

5.0

Great experience! Staff was friendly and puts the customer first. Very clean and professional setting.

Rating:

5.0

The staff members were always helpful, immediately attentive and offered the best advice.

Rating:

4.0

I would work with this facility again

Rating:

1.0

The move in experience was a night mare and the move out experience was the same. From a paying customers point of view there should be a way to be able to dispose of unwanted items.

Rating:

4.0

I would recommend Uhaul to friends the stafff is very friendly and very helpful

Rating:

5.0

The staff here is wonderful and very helpful! We have used several of the services with no problems. Well stocked supplies for all your moving needs.

Rating:

5.0