Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino

Rating:

1.0

Make sure the manager calls customers back when you say you will call them back and make sure you stick to your guarantee when the reservation says it’s ready at the exact time

Rating:

2.0

Everything in this store is very unorganized. We waited for over 15 minutes for someone to help us when we arrived. Someone was at the register but he said he didn’t work there some how he had access to the back and had a uniform on, he said someone would be with us but didn’t make an effort to call anyone. Then we were told to go across the street to obtain our equipment and the guy who checked us out said he would be right there. Waited for a long time again and he never showed up. Different employee came but only because he was helping someone else. I want to highlight the guy who helped us with our return. He helped us right away and everything was smooth.

Rating:

5.0

Thanks for all the hel

Rating:

5.0

Jesus went above and beyond with his knowledge and professionalism in order to help me. Paul was also awesome in teaching me the 101 of the equipment I rented. Awesome customer service that they made my experience pleasant.

Rating:

5.0

It was a long time for me my things was stored in unit 1055 from December of 1996until I drove back to California April 0f 2025. And now I have my things a lot was broken and I had a lot of things missing. I can't say wow did it. I have my son's things from when they was little. It brought a lot of memories back. And my oldest is in heaven now and seeing his things. I'm happy I have my things. And thank Miguel he's the best!

Rating:

5.0

Friendly staff. Secure site. Feel safe putting my valuables here for storage.

Rating:

5.0

Tire tie down on the trailer looked a bit sketch but not sketch enough too worry

Rating:

5.0

Leo is awesome!!

Rating:

2.0

The staff is too laid back, they don't answer phone calls at the that facility

Rating:

5.0

The G.M and his staff we're great

Rating:

5.0

I love renting a storage unit at U-Haul in San Bernardino on D st

Rating:

5.0

Good service and friendly

Rating:

4.0

Thank You, Sometimes life happens and storage and moving needs are necessary!

Rating:

5.0

Keep up the great work and service!

Rating:

5.0

You gave me exelezct service… good job

Rating:

5.0

Need more employees, to run the facility more smoothly

Rating:

5.0

The employees at this location were outstanding! After two earlier attempts at other locations to rent the proper equipment, the employees at the D St location vent over backwards to get me into something I could use. Big shout out to these guys. Would recommend them to any one who needs a U-Haul!

Rating:

3.0

It's ok

Rating:

3.0

The price is too high. For 2 containers at different times (which wasn't enough for our belongings), it was roughly 2200. In retrospect, i would've hired movers for that price. The second box seemed smaller than the first. The delivery drivers, however, are excellent and professional.

Rating:

5.0

Not much as far as I can see. From reserving my trailer through the app to final return - everything went very smoothly. There was one issue using the app to reserve the trailer - I selected the 5 X 8 cargo trailer - when I went to checked out - the app switch my trailer to a 5 X 8 open trailer. I have used the app twice and it did it to me both times.

Rating:

5.0

Made my reservation 2 weeks ago for a pickup truck Ready when I showed up Mike met me outside when I returned the rental It was great service!!

Rating:

5.0

Need more personnel for busy week end rentals .

Rating:

5.0

I was treated kindly with respect and treated like I belong there and welcomed to rent any truck available . Thank you for your great customer service , I would say to make improvements for the next customer all you guys need to do is have a 24/7 hot line. For out of state rentals

Rating:

5.0

Loved it but got my house that’s why I moved out

Rating:

4.0

Everyone was friendly and understanding. I appreciated that.

Rating:

5.0

Still have to pay for a tow dolly that had no lights and no rubber hooks to secure my vehicle

Rating:

1.0

They suck downtown San Bernardino it's too old

Rating:

5.0

The only thing you could do is make it free...😜

Rating:

4.0

Storage doorway was too small and struggled to get the couch and through the small doorway

Rating:

5.0

Do thorough cleaning maintenance

Rating:

2.0

Be more honest I was told they would deliver it to my house and Thatcher Arizona when it got here in Thatcher they told me no they wouldn’t deliver it and it would cost me another $400 what started out to be a $1500 move cost me over $2000 and I don’t want you there but my daughter had rented several U-Haul’s and each time she went to pick them up. They would make her go to a different location. Or they told her they didn’t have that size right then

Rating:

5.0

Great and fast service

Rating:

4.0

I needed to keep the truck for an extra day but when I called nobody answered the phone so it was transferred the corporate office where nobody answered the phone. That part was bad. What was very good was the man who checked in my truck, doing it right away so I could know my exact charges for the miles and the days.

Rating:

5.0

starting off was difficult finding the size Uhaul I wanted because it was the end of the month but after a few phone calls finally, I finally got the smaller U-Haul truck. It started off all bad, but at the end of the day. I got the truck the storage unit and the weekend ended up longer and harder than I expect. but it’s all done.

Rating:

5.0

Thank you.

Rating:

5.0

Every one was truly friendly and willing to assist! Great staff!

Rating:

5.0

Happy customer

Rating:

5.0

Great service 😎

Rating:

5.0

Miguel and Juan provided excellent service. Quick and professional.. explained everything clearly. San Bernardino location D st.

Rating:

5.0

Thanks

Rating:

2.0

Yes, very helpful in all areas. Thank you.

Rating:

5.0

I'm a 58 yr old female. So I would like to get a ground floor unit if available. The stairs and long hall way are gonna be to much for me.

Rating:

3.0

The only reason I terminated my account is because the rent kept going up

Rating:

5.0

I would recommend you to anyone but you were the owner of course you own it but I would say alhondra was very professional in her manners very polite and straight to the point at hand thank you Daniel

Rating:

3.0

The only good part of my experience was booking my pod online. But then hearing that I was able to book dates that U-Haul couldn’t actually fulfill was frustrating. Not only did this now stress us out and have to rush to pack but it cut into our Christmas plans. Seems like U-Haul runs on U-Haul time no one was on time ever and everyone give you different information. Poor customer service and overall horrible experience I will NEVER recommend a pod from U-Haul ever!

Rating:

5.0

Very nice and helpful

Rating:

5.0

Overall experience was great. Helpful staff, generally flexible options, quality service. Two fairly minor suggestions: First, check U-Pods before or upon delivery to make sure they're accessible. One arrived at my pickup location with someone else's lock locking it shut, and someone had to cut out with a metal saw to cut it off. Another arrived at my dropoff location screwed shut, and the tools I needed to get the bracket off were inside the pod. Second, offer pro=rated storage rates. I was billed for the entire month of December to store two pods, even though I only used a week of that time.

Rating:

5.0

One of the best storage places I've ever used even till the end when I no longer could afford it they had a solution I've never met a business that cared about the customer I recommend UHAUL 👌 100 PERCENT THANK YOU GUYS FOR HELPING ME OUT OF MY SITUATION 2 THUMBS 👍 UP

Rating:

5.0

Nothing on your end All was well

Rating:

5.0

Very quick and easy I was impressed no hassle

Rating:

5.0

The manager and the staff were the best I ever experienced in my 66 years of life. Thank you so much for having such awesome employees. I had my truck for 2 extra days while experiencing an unforeseen hospitalization so I was short the option to pay in a week was a blessing for me thanks again.

Rating:

3.0

The left tail light kept turning off

Rating:

5.0

Your team was quick, and efficient.

Rating:

5.0

Customer service was excellent

Rating:

5.0

Yed

Rating:

5.0

The staff here had great customer service. From the first day to the last, any time I needed assistance they were able to easily communicate instructions or hands on in helping me with what I needed.

Rating:

5.0

Friendly and professional. I also like the online feature for check in and all that stuff. Pretty smooth

Rating:

4.0

They are always efficient and ready to help there equipment yard people are already and willing to help! Manager great help, highly recommend!

Rating:

5.0

This was a new location for me. The employee who helped me was very professional and represented U-Haul extremely well. I will go this location again.

Rating:

5.0

Customer service was excellent,Very fast and Friendly.Five Thums up.

Rating:

3.0

Y'all had the Movers go on a Sunday to the original location (think Redline) but they were closed and was unable to get the U Box. San Bernadino picked up the slack though so at least you got good policies to fix mistakes :)

Rating:

4.0

Acquired rental 6yrs ago. Recently I had to downsize and I appreciate that I was attended in a very courteous manner. I especially appreciated the manner in which Dominic met all my needs very quickly, answered all my questions and was so kind.

Rating:

5.0

Staff was quick and helpful , no issues, everyone there was helpful on showing me what truck i would need and helped me with the miles , all the staff were perfect. Will recommend the 110 s d st location to all my family and friends

Rating:

5.0

Fenders on the car hauler are too high to get the car door open

Rating:

5.0

Service was excellent. Very easy in and out

Rating:

1.0

They charge me a lot cause they couldn’t have everything I needed in one place, it wasn’t fare they charge me the miles cause they send me to other place to pick up the tow dolí

Rating:

1.0

We were given a truck with a hole in the gas tank.

Rating:

5.0

They really work with you. I've been dealing with 110 scd st for years, I really like them.

Rating:

5.0

Have done this many times at this location, and routinely each time employees were friendly and helpful.

Rating:

5.0

The wife and myself really appreciated all the staff and managers who helped us through the years there. Very friendly, courteous, and professional. Thanks for all your support. Ernie & Maria

Rating:

5.0

I had 2 storage spaces and they satisfied my needs. The spaces were clean, and the staff were nice and professional. Thank Estella Love-Rice

Rating:

5.0

Could use more light inside unit

Rating:

5.0

The young man was very knowledgeable and polite.. he was amazing

Rating:

3.0

I am still recovering from ankle surgery. I was assigned a unit on 2nd floor with no elevator. I wish I were told this at the time of renting the unit.

Rating:

5.0

All employees were kind and helpful

Rating:

3.0

Them price hikes and making you buy their padlocks…not a fan

Rating:

4.0

I didn't have any problems

Rating:

5.0

El manager Miguel exelete totalmente bien

Rating:

5.0

Excellent service.

Rating:

5.0

My favorite location. Guys here treat me like family. Sometimes, you see them running across the street to help their customers like their lives was at stake. Great people 👍👍👍

Rating:

5.0

The manager Miguel is fast and efficient, made it a real painless experience I was in and out within about 10 minutes with the truck I needed.

Rating:

5.0

The facility and staff were all excellent, thanks for a great experience!

Rating:

5.0

Great

Rating:

5.0

I had no issues with uhaul I paid purchased a lock unloaded needed it for 30 days came to pick up my things asked the counter person you can close out my account no issues went smoothly

Rating:

5.0

Everything was good. There should be elevator or ramp to carry goods from the second floor to loading/unloading location.

Rating:

5.0

It would be nice to have some type of elevator or something to take things to the second floor

Rating:

5.0

Uhaul storage staff were amazing the manager was amazing or whoever the guy was that came and helped me

Rating:

4.0

I would have rated excellent if I didn't lose some very important things that I can never replace when my unit got flooded out. That was hard to get past and I don't know if I even really came to terms with it.

Rating:

1.0

The guy worker was rude when asking a question and he had his head laying down on the desk when I first walked in like if he was resting. So unprofessional also while unloading my stuff into the storage my mover walked out and they just closed the doors behind him while he was about to walk back in to put the lock on my unit. The guy who was on duty was speeding in the parking lot in the uhaul truck he could have ran someone over if they were walking across. This is so dangerous

Rating:

5.0

I have not had a storage in a long time so it's going to take a minute to get use to but I'm loving it so far thank you

Rating:

5.0

I love the app and wallet feature.

Rating:

1.0

Charged me after I checked out. Had a bank over draft fee.

Rating:

1.0

Lights are dim, Hallways very narrow, it’s hot and humid inside(the air is hot & dry) low ceilings full of spiders and webs.

Rating:

5.0

Staff members were professional, courteous, and knowledgeable. The storage location was clean, the renting process was easy and the renting of the truck to move my things out of storage was very easy. Since the pandemic, it’s hard to find good customer service, but the customer service at this location was excellent and the staff was friendly, professional, courteous, and very helpful. I would recommend this location to others.

Rating:

1.0

i canceled my uhaul storage because of false advertising. i booked a unit for a medium, which on the website would fit a 2 bedroom (up to 1500 sqft). i had a two bed that was 790 sqft so it should've been more than big enough. the storage was so small my couch (L sectional) wouldn't even have fit in there. There weren't any other available units so I decided to go to a different storage facility. This has nothing to do with the storage facility itself, and is more of a disappointment with UHAUL's website and false advertising. the employees at UHAUL were great.

Rating:

5.0

First of all i would love to send out an special thanks to Jesus he always was very consistent, polite to all of the customer's. I myself was an long term customer. I met this young man in August of 2018 and i just moved out of my 10×10 storage unit June 17th. 2023 even though I was pass due my payday and i had informed him that i was finally moving out and gave him my date he made sure that he had updated my status and let his crew know of me leaving after almost 5 year's. I Love This U-haul store they Took of care of my thing's. And i was the type of customer that didn't always come and check up on my unit i just made sure my payment's were on time for almost 5 long year's. Thank you U-haul and to the special manager Jesus and his crew for the greatest service's that you provided for me over the years. Erlanda Yenette Smith, Much Love To You.🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽🌹🙏🏽

Rating:

4.0

Rental & Storage is Great at U-Haul!

Rating:

5.0

Scary area but the staff is really friendly and helped me out right away so felt at ease.

Rating:

5.0

The staff at this location were awesome. All of them should be like this one.

Rating:

5.0

Thank you for keeping up with your Commitment to provide excellent service .

Rating:

5.0

I would definitely recommend the storage to everyone that went above and beyond to help me with my needs with storing my items they were always there and I felt comfortable and safe with using them if I ever needed to store anything I would definitely go to them again thank you

Rating:

5.0

This U-Haul storage facility always the best from Jesus GM, to all the staff. Thank you

Rating:

5.0

I love the U-Haul on D & Rialto avenue I've been with them for a long time And yes I will recommend my family and friends To this storage.

Rating:

5.0

Awesome customer service! Jesus is caring, professional and has gone out of his way to help me. If I need a storage, I would rent here again!

Rating:

4.0

I didn't store anything there the unit was smaller than expected

Rating:

3.0

I first rented too small of locker. Big mistake on my part. I called thinking I would be able to change the reservation to a larger locker. The number I found says it's the Rialto location, but after pressing 2 for "all other inquiries" I thought it was always forwarding me to the 1800 #. The person there said they changed me to a larger locker. But after doing the online check in, I see it's still says it's the 4' locker. So I try calling in to try to salvage this order maybe perhaps after they were already preparing the 4' locker. Thought I needed to contact the store for that, but really wasn't sure if that was possible. They do only have like 1-3 employees there so thought it will never happen anyways. I was transferred to the 1800 number, then to a "scheduling department" who said "changing rentals is not what they do" then to a number that rang for awhile but then just went silent with no ringing etc. So hopelessly I thought my only option is to start over and book another locker. After going through getting another reservation though, it wouldn't allow me to do that online check-in on that same day. So I still was stuck. Called in, somehow actually ended up taking with the actual store, and they booked another locker. I would still appreciate a refund for the 4' locker though. Don't know how you could make this process easier, but some of these steps of changing reservation, contacting store etc. Could use improvement.

Rating:

5.0

Light fixture in the hall outside my unit was inoperable. Bulb was missing and looked like the fixture was broken.

Rating:

5.0

One of the workers was very helpful and very nice.

Rating:

4.0

I was told that my first month was free or I would have gone some where else I forgot the nice ladies name only because it wasn't a one way I didn't get the first month free lady never should of told me it was free I was supposed to pick up the truck at the location of the but instead I had to pick it up in Colton and return it to Colton VERY UPSET.,!

Rating:

5.0

Thank u U haul for keeping my things safe. It was a good experience. I will let my friends and family know if they ever need to keep your things in a storage box.

Rating:

5.0

Thank you, Front desk employee help me with all I need.

Rating:

5.0

Thank you for all your help and ease of check in. The staff is extremely professional and assisted me with all of my request and questions. Will definitely use this location in the future and will recommend this location to anyone in need of moving or storage facilities.

Rating:

3.0

The storage gave my furniture roaches that I did not have before

Rating:

5.0

N/A

Rating:

5.0

Thanks for the help

Rating:

4.0

Access not so easy

Rating:

3.0

Just cuz no elevator

Rating:

5.0

I Really Appreciate The Friendly Staff at The San Brdo Downtown Storage Office

Rating:

4.0

Once in a while there would be a few people there, just hanging around asking for money and or donations. For the most part the facility was a thumbs up..

Rating:

4.0

The staff was very helpful and friendly. Great customer service

Rating:

4.0

It was inconvenient to move in and out of the building when I had to full a 15 foot truck. The sliding door kept closing and we only had one key card so somebody in my party would usually stay locked out until the person with the key card would notice.

Rating:

4.0

The staff was professional and friendly. They explained the storage process well and asked if I had questions.

Rating:

5.0

Nice trucks great staff

Rating:

5.0

Good service

Rating:

5.0

Thank you Jesus

Rating:

5.0

THE STAFF IS VERY HELPFUL AND VERY RESPECTFUL

Rating:

3.0

My experience at first was very bad. I called 3 days prior to our arrival for a storage unit at Tippecanoe and Baseline in San Bernardino. When I got there they did not have a unit reserved for me as I was told. I spent 15 minutes to reserve that unit but had to reserve another one and travel to D St and Rialto.

Rating:

5.0

I used the storage for almost 2 years and I never had a problem with anything!!! I never had to worry about my things and when I was all moved out….the check out process was quick and painless!! Thank you for all you did to keep my thing safe while I was going through a hard time!!!! Mad love ❤️!!!

Rating:

5.0

I have rented my storage here in San Bernardino for about 7 or 8 years.with no problems and my stuff I feel is safe and looked out for. Thank You Ross MCFann space #2065.

Rating:

5.0

Overall satisfied with the unit

Rating:

5.0

N/A

Rating:

5.0

I've done business with U-Haul for years. The staff members has always had the most professional skills.

Rating:

5.0

The workers were sweet and understanding... Will continue to do business with them and will recommend to others... Very clean and well kept

Rating:

5.0

All the workers including the general manager were nice and helpful.

Rating:

5.0

N/A

Rating:

5.0

Muchas gracias U Haul , rente por casi 2 años muchas gracias muy amables

Rating:

5.0

I would Use their facility whenever I need a U-Haul great service

Rating:

3.0

Unbelievable prices People can barely pay rent for there homes and now we have to pay and arm and leg for a storage facility so even though they were friendly the prices sucked and you have to pay for your own lock after paying$100 for the unit So I give it a good rating it's not for the prices

Rating:

1.0

I will never ever recommend uhaul storage to anyone and will actively discourage anyone who asks.

Rating:

5.0

The facility was great your staff was great I think I'm going to like keeping my stuff there.

Rating:

4.0

The people who helped me with my storage process were absolutely helpful. They went out of their way to make sure they the process was very smooth. I rate the service 9/10! However, during my moving out process I saw a rat on the second floor. I asked if they had an issue with rats in the facility and the man said no. However, I saw a rat creeping around the storage. This made me anxious about my belongings staying in the storage. I’m so glad that my belongings were clean and did not have rats in it. The next morning, I proceeded to close the storage and do a move out. That same rat was there dead on the middle of the ground between storages 2140-2150 when I was removing the lock on my storage. Please beware of the sanitary conditions of this facility.

Rating:

2.0

Wish this had a lift ramp not a place for people who have disabilities thank god someone was there to help me and my husband carry our belongings up to 2nd floor

Rating:

5.0

Operation of keypads for access didn’t take much to figure out but it take some effort. Putting clear instructions somewhere in a email would have been helpful. Other than that great experience.

Rating:

5.0

This uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.

Rating:

5.0

You guys always come through

Rating:

5.0

Thank you. Employees were always professional, polite, and helpful.

Rating:

1.0

Manager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.

Rating:

5.0

Staff Jesus and Debbie and all the other staff were really good help I appreciate them alot

Rating:

4.0

Jesus was great tons of help finding a storage that worked for us. Very friendly

Rating:

5.0

Customer service was great yesterday. Ty Nannia.

Rating:

3.0

I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore Courtesy and professional are the staff, which I like and friendly with respect is a plus for me I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving Storage

Rating:

5.0

I've used storage off and on for decades, this was the best storage places ever!

Rating:

5.0

I will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.

Rating:

1.0

There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it’s just sad that there’s so many homeless people hanging around

Rating:

5.0

Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.

Rating:

5.0

The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuff

Rating:

5.0

The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experience

Rating:

5.0

N/A

Rating:

1.0

The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.

Rating:

5.0

Everything was explained perfectly,definitely will rent again from location

Rating:

5.0

...

Rating:

5.0

Very good customer service

Rating:

1.0

Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.

Rating:

5.0

I used the U Box containers and was very pleased as to the service I received from this location.

Rating:

5.0

Did uboxes, they brought to my home. cant complain.

Rating:

5.0

Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci

Rating:

5.0

Always a pleasure doing business with U-haul.

Rating:

5.0

Very helpful, thank you!

Rating:

5.0

The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.

Rating:

3.0

First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles. First day letter grade D, Second day A (I ordered two pods)

Rating:

5.0

Excellent customer service!

Rating:

4.0

Fare customer service

Rating:

5.0

Very kind and helpful

Rating:

5.0

Jesus was more than nice.

Rating:

3.0

Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow

Rating:

5.0

I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.

Rating:

1.0

It’s a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.

Rating:

4.0

I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn’t possible due to the build

Rating:

5.0

The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf

Rating:

5.0

Very helpful and friendly

Rating:

3.0

Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.

Rating:

5.0

The price was right.

Rating:

5.0

Steven was outstanding. Great customer service. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations

Rating:

3.0

fine

Rating:

5.0

Did not go inside the facility! All business was by phone!

Rating:

4.0

The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Thank you.

Rating:

3.0

The rates changed on me three time during my rental $5.00 a month more each time

Rating:

5.0

Staff are very helpful and friendly!