Service was quick and wonderful
Sarah BCustomer Reviews for U-Haul Moving & Storage of East Denton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was awesome
EUGENE LPersonnel took for ever to assist with the return.
JAMES JVery clean. friendly, fast, efficient location. I would use them again and recommend this location to everyone.
Zelda SThe lady on shift I believe was the manager, she raised the bar high after my sorry of an excuse of a U-haul dealer that I was originally sent to. That first location that is a mechanic shop needs shut down! This second location was top notch.
Mark OSomeone to help the lady in the store. She was running all over.
KELLY FCorri was excellent helping me. Providing information and getting me setup.
MICHAEL R | First ImpressionsNothing everyone was very nice and helpful and is currently trying to help make things right for all the problems I had in the truck from the pickup location
Jessica QFortunately, I didn’t need any help
Brandon GThis location needs a dedicated 6x12 enclosed trailer. I rent equipment multiple times per month.
JAMES DGreat customer service! I was greeted immediately upon returning the trailer. The GM was courteous and assisted me with my return.
Kenneth CThe staff were nice and professional, however, the appliance dolly was not provided to me after we confirmed it. Myself, I forgot to confirm it again before leaving and didn't notice it was not in the trailer until I was 45 minutes away. I called the facility and they didn't answer, so i was transferred to a district office. The district office tried to call the facility, no answer. They attempted to call around to the locations I was near, if I could pick up a dolly, but no one had any available. I also physically checked locations. I ended up finding one at home depot, which cost more. Then I had to return it to the same location. Upon bringing the fridge home, I had to drive an extra 30 minutes to the original facility to pick up the dolly I was originally supposed to receive, just so I can get the fridge out of my trailer at home. Then back to the facility to return the trailer. The dolly mistake cost me 3 hours and am extra $30. Not including gas, driving around looking for one. Please, double check everything.
HEATHER DI chose to drop off without contact
Michelle GNo improvement needed
JANET PFriendly staff & Easy access. The large lot makes it a breeze to pick up rental, versus other lots being small and overcrowded with rental equipment. I plan on using this location for all my rental needs in the future.
RANDALL CWaited over 30 minutes at the drop off location and nobody came out to unhitch trailer.
DAVID VOdetta was winderful
Angela WI want to go ahead and file a formal dispute and I should have a credit feom you all because I paid almost 200 dollars yesterday and there were no plastic wrap that I had paid for and there was no moving blankets like I requested I had to ho to friends and get there's and we just left them in truck. We were treated extremely bad by Melissa that was working yesterday Sunday when we went to pick up truck and never have I been so embarrassed that I was apologizing to other customers that were waiting in line and due to us being ignored by Melissa while she was in office visiting with her friends and taking personal phone calls and telling someone in the office or possibly on phone she was dealing with HOSTILE CUSTOMERS , yes we heard it all and neither of us were hostile or acting in a hostile way other than Melissa her self. She even was rude to 2 black gentleman out in parking lot got rude and smart mouth with them and that is when I did tell her she needed to practice better customer service and she was on cell phone at this point and looked up at me and thought about saying something back and kept going. We were there almost 2 hours and not being helped ot questions answered and we would probably still be there waiting at counter when store clos3d because Melissa was ignoring us and not wanting to do anything kept making us do it with our phones and changed things on the rental that did not need to be changed and honestly I want remembered for stuff I paid for and did not get and because of her attitude we were disrespected with other customers around and embarrassed and treated like we were not a customer and we feel that is unacceptable. I have spent a lot of money with your company over the last few weeks to be treated like we were and that is unexceptable. Also if me or my sister would have been hostile best believe the law would hav e been called. So I do expect your company will make what ever adjustments need to be made to my acvount and reimburse any mo ey back to my card and that you will also repremendMekissa as far as her attitude and hateful and very disrespectful and ignoring attitude for customer service
Tracy SLove it
Melanie W | First ImpressionsStill some small details to take care of like the alarms at the facility, but otherwise it was great!
Bijoulette W | Overall ExperienceEveryone was helpful and professional.
Joel MUhaul kept redirecting us between locations last minute to get our equipment. Employees made us wait almost an hour for non existent equipment before telling us we had to go to ANOTHER location.
Alexi SBoth locations in Denton only had one person working. I eventually gave up on the location on I 35 and went to the university location thinking it would be quicker but still only one person working and it took forever. There’s absolutely no reason to have one person working on one of your busiest moving days. If I had another option, I would not choose U-Haul again.
STEVEN HGentleman that was at the front desk helping us was very helpful. He was very professional and nice.
PABLO T | First ImpressionsGave me wrong trailer. It hen called to tell me after I left that it was going to cost more.
Rodney BOdetta is a wonderful employee. She is helpful and informative
Chester MFive-Star Service from Odetta at U-Haul Denton! I can’t say enough positive things about the outstanding customer service I received from Odetta Ferdinand at the U-Haul Moving and Storage of East Denton. On a particularly stressful and difficult day, Odetta was a bright spot who turned everything around. From the moment I walked in, she greeted me with professionalism, empathy, and genuine care. She not only listened carefully to my concerns but also took quick, thoughtful action to resolve the issues I was facing. Her calm demeanor and attention to detail were exactly what I needed. Odetta demonstrated all the best practices you hope to find in a U-Haul experience: • Clear, honest communication • Fast, efficient problem-solving • A welcoming, positive attitude • A deep knowledge of U-Haul systems and services She treated me not just as a customer but as a person going through a tough moment—and that made all the difference. U-Haul is lucky to have someone like Odetta on their team. She is a true example of what excellent service looks like, and I will absolutely return to this location because of her. Thank you, Odetta, for going above and beyond!
Vickie EThis newly established U-Haul facility is characterized by its efficient management and well-stocked inventory.
Chester MAll excellent! Friendly staff.
Bijoulette W | First Impressionsmanger was so nice & informative
NATALIA JBetter coordination. I was asked to move my reservation to 3 different locations. Then we i got to the last confirmed location they didn't have the equipment I rented. So I had to wait for them to find my rental. They changed my time pickup and location. Which was a massive inconvenience and kinda ridiculous. I won't be using uhaul for my rentals anymore. This isn't the first time this has happened.
BLADE BThe U-Haul leaked water from the rain and got all over my new items.
Hogan N