Odetta is a wonderful employee. She is helpful and informative
Chester MCustomer Reviews for U-Haul Moving & Storage of East Denton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Five-Star Service from Odetta at U-Haul Denton! I can’t say enough positive things about the outstanding customer service I received from Odetta Ferdinand at the U-Haul Moving and Storage of East Denton. On a particularly stressful and difficult day, Odetta was a bright spot who turned everything around. From the moment I walked in, she greeted me with professionalism, empathy, and genuine care. She not only listened carefully to my concerns but also took quick, thoughtful action to resolve the issues I was facing. Her calm demeanor and attention to detail were exactly what I needed. Odetta demonstrated all the best practices you hope to find in a U-Haul experience: • Clear, honest communication • Fast, efficient problem-solving • A welcoming, positive attitude • A deep knowledge of U-Haul systems and services She treated me not just as a customer but as a person going through a tough moment—and that made all the difference. U-Haul is lucky to have someone like Odetta on their team. She is a true example of what excellent service looks like, and I will absolutely return to this location because of her. Thank you, Odetta, for going above and beyond!
Vickie EThis newly established U-Haul facility is characterized by its efficient management and well-stocked inventory.
Chester MAll excellent! Friendly staff.
Bijoulette W | First Impressionsmanger was so nice & informative
NATALIA JBetter coordination. I was asked to move my reservation to 3 different locations. Then we i got to the last confirmed location they didn't have the equipment I rented. So I had to wait for them to find my rental. They changed my time pickup and location. Which was a massive inconvenience and kinda ridiculous. I won't be using uhaul for my rentals anymore. This isn't the first time this has happened.
BLADE BThe U-Haul leaked water from the rain and got all over my new items.
Hogan N