The gas tank was not full.
PETER HCustomer Reviews for U-Haul Moving & Storage of Easton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hit me wait for almost 45 minutes just to get everything attached and then we had to wait another 25 minutes for them to add a part in the system just for us to buy it. Do not recommend this branch
JOSHUA JOffer more trailers with ramps. Ramps make all the difference.
JENNIFER SKim is ABSOLUTELY AMAZING!!! She’s been so wonderful, so very kind and really made my experience with my U-Haul storage unit one to remember, if needed i will always return to her location for any of my U-Haul needs; would highly recommend anyone I know to go to her location as well. Thanks so much for everything Kim!
Jenna B | Overall ExperienceFriendly helpful staff
TERRY D0
RONALD AStaff at the Ocean Gateway U-Haul were extremely helpful
Michael JFriendly workers great price
HOWARD Snone
NICHOLAS TGreat service and great value.
Richard ARecently rented from Penske and this was a much better experience. They required a deposit of one days rental which Uhaul did not require. Then they took a week to return the deposit. There was a small issue with U haul because they couldn't get a truck to my preferred location but it ended.up we could get a one way truck and got comped 20 free miles so it actually ended up being cheaper and significantly cheaper than Penske.
DAVID BKey pad does not always work properly
teresa i | Overall ExperienceNot a darn thing. I've been renting vehicles for personal and business purposes for years. This was the best experience I have had. The owner is a delight and her staff friendly and responsive. Will definitely be back!
SUSAN MNicer and friendlier than most U-Haul locations
SETH TMs Kim and her team is outstanding and always very helpful 😀 The entire team is well trained, caring, and very customer focused - Thank You
GEORGE H | Overall ExperienceNo recommendations. I was totally satisfied.
STAFFORD BJust a fabulous experience with Kim . She helped us with getting the right size rental truck and blankets and reservations. He crew that worked the second shift was also very helpful in returning the truck , getting our mileage and bill all together . Overall great experience on pick up and return . Thanks to them that they made it a good day !
ERIC PNONE. Everything was great!
THOMAS LCustomer service reps were pleasant and very informative
SHARON WN/a
TRUNEAL JEaston drop off was wonderful!
donna bExcellent costumer services
ANAHI Ci experienced great customer service
BERNADETTE HThe staff was pleasant and helpful Explained everything to me.
teresa i | First ImpressionsLocation was closed at Dropoff. The next morning, promptly got my receipt. Brightly lit lot and key dropoff area was appreciated. I dropped a glove, which they fo7nd and are kindly dropping in the mail to me.
ABBIE FBest UHaul ever.
JAMES AFolks there were very easy to deal with and professional. I would recommend to friends and family.
STEVEN SStaff was very accommodating
MAURICE NEverything was perfect
EDWARD RThe woman who helped me at the counter was amazing. She was very helpful, friendly and went out of her way to provide excellent service.
James CLocation doubled charged me weeks after equipment was returned. Set charges were not valid and incorrect. Scamming people with new odometer readings is not ok!
SUMMER AFemale that worked the reservation desk was great! Really was knowledgeable!
HANS RWe liked the woman who helped us when we picked up the truck. She was great!
KARA COverall a very positive experience. Very easy return, very nice staff, clean new truck that ran well.
ELIZABETH WExcellent
BERNADETTE HNo person there by the time I got there. I didn't need them.
DONALD SMisinformation given on pricing
Deborah dSide of the truck had a major black rub mark, tether for the gas cap was broken. Said it came with 1/4 tank and it was much less. Hand truck and furniture blankets were not on the truck although we paid for them, good thing we noticed before we left. Staff was courteous.
BRENNAN FAnother great experience with UHaul!
KIMBERLY WYou guys did amazing. And whoever was at the front desk Friday evening she was amazing and made the experience very easy and fast. It was also my first time renting a truck from U Haul and she made it a very easy experience!!
William HBetter customer service and people who can communicate to the customer. Vehicle had damage all over it and ran like it should be retired from your fleet of trucks.
MICHAEL SNothing that comes to mind. It was a very good experience. The truck had a dolly and pads already on it, which made it convenient.
JEFFREY JThis site is U-Haul corporate and acts as such.
WILLIAM CThe windshield of van had cake on bugs all over it, I had to pull over to clean , washing fluid did not work. I got charged $50 for having my dog in the van. I left a bag of dog treats in van, 10 minutes after leaving I was told they were thrown in the dumpster. Why not a courtesy calls saying that you left them?
MARY KPerhaps the floor could have been a bit cleaner...but generally okay.
SCHUYLER SWhen I came in to pick-up my reservation the attendant stated no one including myself could rent a vehicle due to some financial hold. Called the 800 number to resolve the issue, waited on hold for 20 minutes so I left the store. Operator came on the phone and stated there was a financial hold on my account but it had been resolved and the hold hadn’t been removed. Had to turn around and come back to the store and re-rent the same vehicle. Asked for any type of compensation for the inconvenience and was told they can’t do that. Attendants were young and appeared to be inexperienced. This was at the Easton MD. store. When I finally got the truck rented, the inside was just very dirty and dingy. The driver side sun blind kept falling down in front of me, and the truck just seemed in disrepair overall. I don’t think I will be returning to this or any U-Haul stores in the future. Just not a good experience at all.
JOE OThe only issues I found were, I was given back 10 miles less than I was told I'd get due to having to drive several miles out of my way to get the truck. Also, the check engine light came on halfway to my destination and it didn't have much power. The drop off location was switched by text message. I was driving so therefore I didn't see it until it was parked and locked at the original location. Communication breakdown
DAWN MKim and the Team is simply incredible, lovely, kind, patient and knowledgeable. Thank You
THOMAS HKim was awesome! Helpful and informative.
elizabeth r | Overall ExperienceAll is well thank
WALDOFRANK MThis location is professionally ran and it shows!
Daniel SAlthough the staff was friendly, our experience was not good. We reserved a van, but the day before our reservation, they called and said they didn't have any, so they would give me a box truck instead for the same price. Fine, but the truck they gave us was in terrible condition. The drivers side visor was broken, and every 5 minutes you had to lift it up not to block your view. The key was hard to turn, and a couple times we thought we were going to be stranded. The tire pressure light came on during our rental. Even though we reserved a dolly, there was none in the truck. Couldn't wait to return this vehicle, and just be done with it.
Jeffrey SKimberly is accommodating. I admire her integrity for not making us get the trailer because the left blinker light on the trailer attachment was not working. We ended up with a 15-foot truck, which was extremely challenging to drive. We ended up paying three times more, but Limberly is extremely helpful. I commend her for her safety values.
ROBERT NSTAFF AND EQUIPMENT ARE GREAT
RONALD HThese ladies are amazing!
Adrien STrick bag mileage pricing. I was quoted .99 cents a mile but ended being charged $1.29 a mile. When I mentioned it, the girl behind the counter shrugged her shoulders and was like nothing I can do, sorry!
Thomas CThe Easton, MD U-Haul representatives whom I encountered were first class. 15’ truck that I was assigned for my local 2-day move ran like a charm. Extremely satisfied with my experience. Thanks folks!
Leonard GSpectacular facility. Immaculate and so nicely landscaped.
BRIAN PI checked out on 7/20 NOT on 7/24. They did not enter my checkout causing me to be billed for an added month.
ALLEN Z | Overall ExperienceThe office ladies were vere knowledge, and polite. Will definitely rent from them again.
teresa iStaff is always friendly.
RODGER B1. I was so disappointed that we had to travel so far to get the vehicle. 2. We were under the mileage quoted to us, but did not get a refund. 3. The vehicle we had only had so many stations and none that we wanted to listen. Other than that, the AC was great. Seats were really comfortable.
John SI’ve rented from this U-Haul location before, and the condition of the vehicles I have rented is always excellent, and the owner (whom I have met) and her staff are exceptional.
DOUG CGreat experience for a moving/storage situation. Kim and the entire Team have been very professional and friendly. Bravo to the entire Team!
Calin T | Overall ExperienceThe staff at the Easton Ocean Gateway location were fabulous!
Kenneth D | First ImpressionsKim is fantastic
Marcelo A | Overall ExperienceBest we’ve ever used. Great staff.
Kristin H | Overall ExperienceAwesome thank
WALDOFRANK M | First ImpressionsThe very cleanest storage facilities I have EVER seen.
george t | Overall ExperienceThe very best storage. Well lit, clean, helpful. Would definitely recommend.
melisa g | Overall ExperienceBiggest issue was the rates increased without notice and even with auto pay there were issues with overcharges and U-Haul is so complicated to figure out who can refund the charges. This facility is clean and the staff is super helpful though.
Robert S | Overall ExperienceEveryone was wonderful
DENISE B | Overall ExperienceSimply a perfect experience from beginning to end. Very nice staff, very well maintained.
Craig M | Overall ExperienceKim De La Torre is exceptional. Very friendly, great attitude towards customer. Thank you.
Calin T | First ImpressionsI've had some of the worst days of my life during a move, and the staff at every Uhaul I've ever been to have been nothing but helpful, professional, sympathetic, and overall fantastic. I hope they can read this because I truly mean it when I say that they made the worst week of my life a little brighter. My only gripe with my storage unit is with the computer system running it: for some reason I could not enable auto pay. Both myself and my local uhaul office tried and neither of us could get it to stick. It's overall not a big deal though, as my first late fee was forgiven due to computer error and I was given ample notice every subsequent month. Again, props to the staff at the easton md uhaul.
Nicholas D | Overall ExperienceKim de la Torre is amazing. We've had nothing short of stellar service since we began renting at this facility about 10 years ago. We only moved out because we've been able to accommodate all of our belongings in our home now.
Walter A | Overall ExperienceBrooke was fantastic!
Pernox S | First ImpressionsEvery time I called the number listed for the Easton office over the course of several months, an automated message says they are busy and it forwards my call to another uhaul location. I actually stood in the lobby of the Easton store when there were no customers there and called the number from my cell phone and it did the same thing. I’m not sure what is going on with the phones, but there needs to be a way to contact this office directly by phone. They also lock the large sliding door early but leave the side door open so you can get into your storage unit but if you have anything large to move, you cannot get it. Would be helpful if there was a way to open the sliding door after 7pm.
Richard J | Overall ExperienceBrooke was super nice, helpful and efficient in making sure my storage move in was easy. The facility is well laid out, incredibly convenient location and clean.
AK A | First ImpressionsManager Kim was the best!
SUSAN W | Overall ExperienceClean, safe facility. Excellent, friendly staff. Useful and hand trucks available. Price was fair--not cheap, but fair. I'm glad I used this facility and came away with a very positive U Haul experience. I also rented a small trailer once during my rental period, same quality, no problems at all.
Greg M | Overall ExperienceWhen I reserved the unit online it was for the first floor. When I arrived they were out of first floor units. I was gone on the second floor and it was directly across from the elevator.
george t | First ImpressionsThank you for a wonderful storage facility that was very easy and convenient to use. Appreciated your various moving carts that helped us move items in and out!
SUZANNE O | Overall ExperienceGreat staff was great went out of there way to help
STEVEN G | Overall ExperienceOur CSR Sierra was extremely helpful. We were beyond pleased that the office was open on a holiday.
Jeffery G | First ImpressionsThe general manager Kim exemplifies customer service. She is knowledgeable, courteous and professional. Kim made the entire process easy and started my day with a smile. I am very satisfied I chose U-Haul and in particular this location for my moving and storage needs.
Martin M | First ImpressionsVery clean organized convenient and everyone was friendly and helpful
VERUSCHKA G | First ImpressionsAlmost like coming home…. Great people …. Wonderful service
charles b | First ImpressionsThe staff working on Sunday June 25 were phenomenal! They were both friendly and helpful and quick. I have used Uhaul many times in the past and never had such good customer service. My dad and I were even talking about it on the drive home. This was a long distance move for me and I was really exhausted and their positive attitudes were so appreciated!
HEATHER W | First ImpressionsGreat staff and always clean..Great place.
Aaron M | Overall ExperienceI am booking from another state so I can guarantee that my storage will be available when I move in two weeks. Everyone was so helpful and helped alleviate some of the stress that comes with moving. Maybe I can come back to review at another time.
Latrish O | First ImpressionsVery friendly staff and wonderfully run. The only thing I found annoying was to have to give an alternate phone contact AND have them call to confirm with them.
SALWA E | First ImpressionsAwesome customer service! Spotless facilities!
STEVEN G | First ImpressionsI have rented two 10x10 storage units over the last couple of years as well as multiple vehicles and have never had an issue. The location is extremely convenient and right off of a major road. Parking was always available even in the back loading/unloading area. Inside of the climate-controlled building, the aisles are wide and numerous types of carts are available. I used pallets and a jack and had no issues inside. A first-class and well-run facility.
Chris R | Overall ExperienceWonderful service! Can not thank you enough!
JULIE B | First ImpressionsUHaul Storage in Easton was outstanding. The facility was super clean and easily accessible. Our items were temperature controlled and in pristine condition when we removed them yesterday after 3+ years of storage. Kim and her staff are very professional, helpful, and always pleasant. I would highly recommend Easton UHaul.
VIVIAN l | Overall ExperienceThey were very helpful during my packing in and out. I would recommend them.
Claus H | Overall ExperienceKim and Becky and the Easton MD team iare outstanding and great to work with 😀 Thank You George Higley Best U-Haul facilities and trucks 😀
George H | Overall ExperienceI had a discrepancy and was more than compensated. The staff were friendly and helpful. I was pleased with my interactions!!! Thanks Raleigh Capital Blvd Ryder, Noel Jackson
Noel J | Overall ExperienceThis facility was critical to making my move out of state even possible. I am so grateful for their personal service to me and my family. I highly recommend this storage facility to everyone who has a storage need. Good luck getting a room because they go so quickly!
Manning L | Overall ExperienceKim and her team do an excellent job. I would highly recommend U-Haul both this facility specifically and U-Haul as a company.
david m | Overall ExperienceThanks to the wonderful staff for making everything go as smooth as possible.
julie w | Overall Experienceunit was excellent for me. Staff was great. Thanks
Louis W | Overall ExperienceThe rates are a bit higher than other storages!
DOLLIE R | Overall ExperienceWe appreciated the chance to use your services. Thank you.
JASON M | Overall ExperienceI will miss the ladies there. Kim, Brooke and kelly when she was there. They were so kind and helpful. I was there about 9 years. It was a favorite place for me to say..." I have a storage unit with UHAUL!" Great staff. Will miss 😥🙏❤❤ B Hodgman
BRENDA H | Overall ExperienceBrooke Muniz is a 6 Star Employee. Kimberley is equally awesome and extremely kind and helpful. It’s hard to find retain people with their incredibly positive and enthusiastic attitude. Nothing is too much for this dynamic duo. Your facility is spotless. The unit was pristine clean. Easy assess in and out. The facility is well lit and the restrooms immaculate. I highly recommend this particular location to anyone in need of storage or moving related services. Thank you!
Kevin N | First ImpressionsKim was always so great!
HEATHER B | Overall ExperienceThe staff was excellent!!
sharon G | First ImpressionsExcellent all-around. From ease of entry/ exit to unit, to cleanliness, to attentive staff. Great experience.
Matthew B | Overall ExperienceKim is an excellent manager
ALLISON S | First ImpressionsKim and her staff are great! She’s managed the place for years. Would definitely recommend it!
ANNE E | Overall ExperienceStaff was always extremely helpful. Answered my questions in full and went the extra step to let me know of additional features, services and, pricing. Very well-run facility.
BRIAN H | Overall ExperienceThis is a very well managed and secure location. We rented a storage place for a number of years. It was easy to rent the space and very easy to close our space. The Uhaul website is also very customer friendly. The price was competitive.
VALERIE K | Overall ExperienceI sent an email to Kim the manager regarding my experience
Christine S | First ImpressionsKim and Kelly have been there for my whole experience. They understood what happened and I would like to THANK BOTH OF THEM! Kim and Kelly went above and beyond. It literally brings me to tears to think about how they understood blow by blow as I went through the hardest time of my life. Kim and Kelly both need to be recognized for all they have done. I'm not going into details here but they will know exactly what I'm talking about. I THANK BOTH OF YOU WITH EVER FIBER OF MY BEING! Thank you for being awesome!
RACHEL A | Overall ExperienceVery convenient to access individual lockers. Climate-Controlled, Courtesy Carts and Restrooms make moving quite easy.
Chris R | First ImpressionsEveryone at this location is helpful and friendly. They go out of their way to help. I would highly recommend using this locate for storage, supplies or truck rental.
LINDA S | First ImpressionsKimberly De La Torre was super nice and helpful. First rate!!
Jennifer C | First ImpressionsWe couldn’t have been happier with our experience. We have used this facility on several different occasions and will is no other. Kim and her tam provide exceptional service!.
PAUL H | Overall ExperienceThe staff is always professional and well organized
Lisa S | First ImpressionsThe staff, especially Kim, were very helpful and the facility was immaculate and safe. Thank you, Caroline Boutte
CAROLINE B | Overall ExperienceI found the staff pleasant and patient, even when faced with my irritated wife (when she would forget to sign out on a previous visit and would be locked out) I had a great experience.
james w | Overall ExperienceGreat team. Very helpful!
Stephen S | First ImpressionsAll staff was always extremely helpful, friendly and knowledgeable with any of my questions or concerns....thank you for a safe and clean location for my furniture and belongings.
Muriel P | Overall ExperienceKim was ALWAYS a pleasure to work with - From the day I rented my first storage unit 8+ years ago until Wednesday, 6/23/2020, when I closed out my last 3 units. The ONLY reason I am no longer renting any storage units at the Easton, MD facility is because I have moved back to CT. Kim was one of the first people who welcomed me to Maryland when I moved from Connecticut in April 2011 so it’s fitting that she was the last one to wish me well when I left. Kim is a true gem and U-Haul is EXTREMELY fortunate to have her. Sincerely, Dottie Campbell
Dottie c | Overall ExperienceKim and her staff are extremely helpful and customer service is excellent
LYNDA K | Online Move InKim was so welcoming and helpful. She took me to my unit and showed me how to access the building.
Katherine R | First ImpressionsKim is lovely and a great professional
Marcelo A | Overall ExperienceThank you for being understanding when i was late at times. Ms kim thank you so much
charlotte b | Overall ExperienceStaff was always helpful; and the facility was spotless. Every single time I was there, I passed a staff person cleaning,,and this was Even before the corona virus,
terri p | Overall ExperienceWe have used multiple storage units over a ten year period. Kim has always been AWESOME.
WOODY D | Overall ExperienceThey were very helpful.
Robert V | Overall ExperienceThe lady at the front desk was very polite. Answered all the questions that I had. Very clean storage units. Great prices. I highly recommend.
Lashay E | First ImpressionsThank you for helping to make our move to Eastern, Maryland, easier.
W C | Overall ExperienceVery helpful and friendly staff. An excellent experience.
Karen M | Overall ExperienceGreat people to work with. My experience could not have been better.
Ernist S | Overall ExperienceGreat service, clean, well lite. Basically everything you need to ensure your belongings are protected. KELLY..... Was amazing, she went way above and beyond to assist. Thank you Kelly for everything.
FELIX C | Overall ExperienceThe person providing service was courteous and professional. Her briefing was helpful and made my wife and me comfortable storing our belongings
W C | First ImpressionsGreat service and equipment. The move went very smooth with UHaul.
Kayla R | First ImpressionsKim, the rep who helped me, was fantastic. Very knowledgeable and nice.
AMY D | First ImpressionsExcellent service! Friendly and funny staff and very accommodating. I would very much recommend.
Danae W | First ImpressionsFacility was immaculate and the staff fantastic! Thank you Miss Kim for your kindness and found friendship over the years! God Bless!
MARK F | Overall ExperienceVery friendly, personable and professional staff.
Peter S | Overall Experience👍👍👍
Andrew V | Overall ExperienceVery well run facility.
Tobe C | Overall ExperienceAwesome experience
pady s | Overall ExperienceExcellent facility; helpful and knowledgeable staff. I highly recommend this facility.
JUDY F | Overall ExperienceFacility was nice ....however, I just got furniture out & have items badly damaged. Antique Dining room table, side table, sofa/chairs "discolored" from temperature issues! Contact me asap!!!
sarah s | Overall ExperienceGreat facility. Clean, cool, and convenient.
Phyllis C | Overall ExperienceThank you for great service and great staff.
ROBERT D | Overall ExperienceSuper friendly and super clean!!!!
GIL C | Overall Experience