Customer Reviews for U-Haul Moving & Storage of Easton

Rating:

5.0

Staff was professional In-N-Out no time definitely high recommend it

Rating:

5.0

The staff at the U-Haul facitlity office were excellent - helpful, friendly and the customer servcie was great! Thank you for a very positive experience.

Rating:

5.0

There was a young man helping me at the counter. He was really very nice and helpful. Truck was in good shape and drove well. Very happy overall.

Rating:

5.0

The manager was excellent. She was quick, knew her stuff and the equipment and had us on our way in record time.

Rating:

5.0

All was good, nice Representatives.

Rating:

5.0

The two staff in the front office were super helpful and went above and beyond to get me what I required.

Rating:

5.0

Staff was efficiently friendly and prompt! Very pleasant expierience!

Rating:

5.0

Nothing great service

Rating:

5.0

Very easy to rent unit. It is the perfect size for our needs. Conveniently located.

Rating:

5.0

You could not find nicer nor more helpful people at any storage facility than at this location...everyone was very polite, knew what they were doing and I was in and out in no time....I can recommend the storage facility in 25rh St. Shopping Center in Easton without any reservation...

Rating:

5.0

Very convenient

Rating:

5.0

Very helpful staff.

Rating:

5.0

Thank you ,the staff was professional and helpful and respectful, again ,Thank you

Rating:

5.0

The employees at the Easton PA location could not have been nicer and professional. The truck was brand new and so clean and we purchased some boxes and they were reasonably priced.

Rating:

5.0

Staff was friendly and very helpful. Great experience.

Rating:

5.0

The staff and pick-up and drop-off was excellent!

Rating:

5.0

I didn't realize my storage was inside. A little disappointed at first. I drove around the building about 5 times. I had to go in the office to ask. but all worked out and glad it was inside.

Rating:

5.0

Very Professional And Knowledgeable

Rating:

5.0

I like this location. The staff is very helpful and everything was very good. Thanks

Rating:

5.0

Easy online reservation and speedy pick up and drop off! Excellent service!

Rating:

5.0

The staff was very friendly and very efficient! The pick up / drop off process could not have gone any smoother. The staff working on the morning of 4/18/2025 was top tier 👍

Rating:

5.0

Easy access

Rating:

5.0

Awesome help, nice equipment. . Thank you. I will always use this facility. . Great customer service. . T.Burke Bangor Pa.

Rating:

5.0

Easy to drive and return no problem

Rating:

5.0

Staff was courteous, friendly, and helpful.

Rating:

5.0

Keep up the hard work Team! Excellence

Rating:

5.0

Great as always. Thanks.

Rating:

5.0

Nothing just keep doing what you do

Rating:

5.0

It would be a great idea for the people that take care of the truck maintenance check really check them well before releasing them other than that you have some great people working there

Rating:

5.0

Personally, I have always had a good experience at this location.

Rating:

5.0

Very easy to reserve a van. Customer service very helpful.

Rating:

3.0

Truck was in poor working condition.

Rating:

5.0

The staff was exceptional. Erin our sale person was caring and super sweet. She was new and if she did not have the answer to a question her supervisor stepped right in. HOWEVER the Truck ran horribly the check engin lights kept coming off and on and the truck was shakey

Rating:

5.0

My experience was quick and easy. I appreciate the employees that helped me.

Rating:

5.0

Again, super nice staff. Quick, easy drop-off no issues. Thanks

Rating:

5.0

Sorry, I took the wrong trailer in a rush. Not the new lady’s fault. She was great!

Rating:

5.0

The service was outstanding! Both customer service representatives (picking up and dropping off) were friendly, helpful and professional. They hooked up my motorcycle trailer when picking up and un-hooked it when I dropped it off. I could not have been more pleased.

Rating:

5.0

Great and helpful

Rating:

2.0

I have contacted corporate. I am waiting for a response back.

Rating:

2.0

I’ve already contacted corporate about the issue I had when renting a 9 foot cargo van there. I am waiting to hear back thank you.

Rating:

5.0

Customer service rep was wonderful to work with. I accidentally went to the wrong location and she helped me get everything sorted.

Rating:

4.0

The employees at the Easton location who I delt with were very nice, polite and helpful. Thanks!

Rating:

5.0

Knock 50% off of my bill😃 or just continue providing the same professional service and equipment. 10 out of 10

Rating:

5.0

Customer service was great. Very helpful

Rating:

5.0

Staff is very helpful and friendly.

Rating:

4.0

The truck was clean but the engine was making a noise. It sounded like the power steering system.

Rating:

5.0

Other than issues with the link to preregister everything was great. It took three or four attempts to complete the preregistration

Rating:

5.0

Great staff very helpful. I has two rentals in two days..

Rating:

5.0

Staff is excellent. Customer oriented and knowledgeable

Rating:

5.0

Checking in and out was very easy and the UHaul people were great!

Rating:

5.0

don't have any suggestions I was satisfied with the services that were provided

Rating:

5.0

"Outstanding Service and Attention to Detail!" I recently rented a storage unit at this U-Haul location, and I couldn’t be more impressed with the level of service I received, especially from the manager, Nairobi. From start to finish, Nairobi made the entire process seamless and stress-free. When I arrived, Nairobi greeted me warmly and took the time to understand my needs before recommending the perfect storage unit. They were incredibly knowledgeable and guided me through all the available options, explaining the sizes, pricing, and security features in detail. It was clear that Nairobi genuinely cared about ensuring I had the best experience possible. What stood out most was Nairobi’s attention to detail. They made sure I understood all the steps, from the rental agreement to how to properly access the unit and use the facility’s features. They even offered helpful tips on how to maximize the space in the unit, which made my move-in process much easier. The facility itself was clean, secure, and well-maintained, but it was Nairobi's exceptional customer service that truly made a difference. Their professionalism, patience, and friendly demeanor made a potentially stressful situation feel effortless. I highly recommend this U-Haul location for anyone in need of storage, and I can’t thank Nairobi enough for going above and beyond to make my experience such a positive one. I will definitely be using their services again in the future!

Rating:

5.0

I was told the air tire pressure that stayed on to ignore that seems it should’ve been repaired, but didn’t affect the task at hand

Rating:

2.0

Had to switch to this location representative on phone told me the reservation time was the same (8am) when I got there i found out they do not open till 9am.

Rating:

5.0

The young woman who assisted me was friendly, polite and professional. It was a pleasure doing business with this location. I will definitely use them again.

Rating:

5.0

Both asst. & mangers was very helpful in all ways possible and I thank them again

Rating:

4.0

Very proficient and attentive.

Rating:

5.0

Wish there were lights in the room.

Rating:

5.0

Service personnel was exceptionally helpful and knowledgeable I commend them on their service

Rating:

5.0

Very nice friendly people everything went smoothly

Rating:

2.0

Sadly, I did not end my contract nor move out at will. You auctioned my unit. Numerous emails and voicemail messages were made to see if I could make some sort of arrangement since while I recoup from an 8 month long financial hardship which resulted in my unit being behind by 3 payments. My current work schedule prevents me from making it to Easton during your hours of operation and my commute is over 40 minutes away. I had no choice but to leave several voicemail messages requesting a call back to discuss paying a lesser amount. I would've cleared clear out of the unit myself to prevent undue access to my important paperwork etc. stored there; but no one provided me that courtesy or the dignity of a returned call. Instead of working with me, you sold my professional equipment supplies which was used as part of my main livelihood. You've also placed me in a position of having my personal information compromised and being at risk for identity theft and fraud. Needless to say, Im VERY disappointed with the outcome of a 3yr long professional contract with Uhaul and am pretty sure I will never store anything there again!

Rating:

5.0

Staff is very nice and helpful

Rating:

5.0

The customer service is always great and helpful in getting my equipment rental and on the road.

Rating:

3.0

Double the amount of my complete rental fee was withdrawn from my bank account without anyone mentioning this. When I pursued it I was dismissed with "It will be back in your account in 3-5 days". No set amount. Never mentioned. Unacceptable business practice

Rating:

4.0

Have all employees working together on the same page.

Rating:

5.0

Need more people at the counter to help. It gets busy.

Rating:

1.0

there was mice droppings in my unit

Rating:

5.0

Great customer service! Probably one of the best

Rating:

4.0

Told personnel about the truck problems they only said they would make a note. I feel like no one cares about how UNSAFE this rental was.

Rating:

5.0

I don’t have any improvements to recommend.

Rating:

5.0

Customer service was great

Rating:

4.0

I don't like taking the photos at the start of the rental, u-haul should do that, not the customer.

Rating:

5.0

My whole experience with the facility and every staff members that I dealt with were exceptional. Very friendly and helpful staff and I would recommend this facility to anyone looking to rent.

Rating:

5.0

Very helpful and nice and friendly

Rating:

5.0

We used the Easton facility. The assistant manager Kirby was extremely helpful in the whole experience. Her whole demeanor was natural, kind, and proffessional. From answerIng our questions over the phone to all the details upon arrival at the facility, she represented Uhaul in the grearest light. Her confidence and management skills are commendable as she disuaded any anxiety that we might have had throughout the process.

Rating:

5.0

Thank you for added convenience of using your storage facility. Brook was very helpful setting up my appointment.

Rating:

5.0

La persona que me atendio fue muy amable y servicial, me mostro todos los tamaños disponibles que tenian para almacenar. Y fue muy bueno que la persona hablara español.

Rating:

5.0

Very friendly and kind workers. Very clean and immaculate. Will definitely recommend and will use again if needed. TY

Rating:

5.0

Brooke was very helpful. Thank you

Rating:

5.0

Your representative was the best I have ever experienced at a U-Haul center! Well Done!

Rating:

4.0

I had to contact customer service about updating my current address in their system, but overall my experience was good.

Rating:

5.0

Prices are too high, compared with other storage places

Rating:

5.0

Easy access Great location, I always the storage after hours. Without any problems!

Rating:

5.0

The management and staff at the naathereth road facility were very helpful and understanding in what was a very sad and stressful situation for me. They made a tough thing a little easier to do.

Rating:

4.0

N/a

Rating:

4.0

The only aspect that I did not like was the fact that I could not rent a pickup or a van without a credit card. Only because I do not own a valid credit card and that's all I needed at the time.

Rating:

5.0

Everyone was wonderful from the truck rental to the storage rental. Wonderful, amazing, and courteous staff. Everyone was smiling and happy. It made this chore so much easier. Would highly recommend and use them again.

Rating:

5.0

Staff was friendly and knowledgeable about the size of the unit I would need. Very patient with any questions I had. A+

Rating:

5.0

The girls their are the best . They help me with storage how to get in three doors and are very patiently with customers. I would recommend everyone to use this storage. Thank you girls for all your help. Your the best

Rating:

5.0

Kirby I believe her name was,was patient helpful , respectful, and gave a 10 0ut of 10 experience the easiest pick up and closing of a stoage unit I've had and I've been going to this particular site for years now because of the help and cleanliness and convince, alotta good workers over the years but my text message didn't come through to do the meters and she sent me another one so I can get on my way no sighing or poor attuide and it was appreciated

Rating:

5.0

Was responsible with great service negotiable

Rating:

5.0

Great staff.

Rating:

5.0

The staff was very helpful!

Rating:

5.0

The U-Haul in Easton is very clean, easy to use and load up. And their indoor storage is great, with an alarm system that gives you a peace of mind. Thanks

Rating:

5.0

Every staff member we dealt with starting with the first phone call was extremely nice and accommodating…we actually were discussing how nice they were after our phone calls.

Rating:

5.0

Thanks to everyone for have a good care of my things. Especially to Nairobi the Manager. GOD Bless all for everything! 🙏❤️

Rating:

5.0

Please recognize Richie for his excellent customer service

Rating:

5.0

she guide me towards the type of starage I need

Rating:

5.0

Quick and efficient and friendly.

Rating:

5.0

My dad and I really appreciate it what you guys have done for us.

Rating:

5.0

No comments

Rating:

5.0

Thank you so much the two lady’s that’s was theirs helping me I appreciate it 100 percent helpful

Rating:

5.0

I called the location Thursday, December 28 to notify them that I had removed all my items from the However, I note on this survey it says my move out date was January 2. This is incorrect and I want to be sure that I’m not charged for any extra days. Thank you very much and I was very pleased with storing my materials at your location

Rating:

5.0

Nairobi was excellent. She was patient and professional. I highly recommend dealing with her on site.

Rating:

5.0

The facility is awesome and very convenient, The staff is very knowledgeable, helpful, and courteous.. I applaud uhaul for the time I spent storing there thank you.

Rating:

3.0

My only complaint is to many trucks around storage units making it difficult to access .

Rating:

5.0

Staff was really great and facility very easy to access and clean.

Rating:

5.0

Best customer service I’ve had there yesterday

Rating:

5.0

Everything was Excellent! Thank you all.

Rating:

3.0

I'm not sure what can be done but there should be a way to keep rodents out of the storage units. I lost a good amount of items because of them. Also there should be a big enough dumpster for people to throw things out without being told the dumpster is too full. Other than those 2 things, no problems

Rating:

5.0

Very friendly staff and also very helpful.

Rating:

5.0

Most of the workers were friendly and knowledgeable and willing to help. There was one time I was denied access by the system even though I was told I had 24 hr access. It was inconvenient because I had a trailer load of things for the storage and I had to take it back home. I went back during business hours and the manager said I wasn't on 24hr access so he made a few clicks and made it so. They are daily checking the lockers and found that I didn't slide the latch over so it wasn't really locked. They put a bracket and a lock on to secure my locker until I came back. The storage business is booming and Uhaul is at the top of the game with competitive prices. All in all it was a great experience.

Rating:

5.0

It’s great I upgraded to a bigger unit because of my bedroom set

Rating:

3.0

There were mice dropping in all my boxes and bags I did not like that

Rating:

3.0

I asked them to cancel my storage on 10/29/22 and they toke out in 11/1/22 and finally they closed it bc I asked again they have to refund me my money just waiting for the deposit

Rating:

5.0

Very successful

Rating:

3.0

Units small and expensive compared to other places

Rating:

3.0

The storage unit itself was fine, however, renting a truck was a mess. Our mobile pick up was not set up & threw off our entire day. The first time we rented the truck, they did not have the correct size either. I would not recommend renting a truck from U-haul but I would recommend it as a storage unit.

Rating:

3.0

The only thing, I was charged for the 5x5 rental not the price hanging in there , i was charged $99 instead of $84.99 is hanged in there your office When I asked they said price has changed

Rating:

4.0

Was unhappy with the person or persons I dealt with from your call center. They failed to tell me that the storage unit would be upstairs and not ground level. The staff at 25th st arranged for a street level unit but it was a couple of mails from the original siite. Also in the cab it said you can get a month storage free if you rent a truck. Did not get tgat

Rating:

5.0

Very nice place

Rating:

5.0

Excellent service.

Rating:

2.0

Manager never call me back. I was supposed to get last month for free

Rating:

5.0

Justin was so courteous and helpful. He really guided me through the process and was very knowledgeable. I would refer Uhaul storage because of his great service.

Rating:

5.0

The convenience of the place and times is excellent but some people are rude also dismissive of us customers.... I will tell everyone about my experiences... The U-Haul located in Colonial Heights, VA people are excellent with us customers.

Rating:

5.0

Isaiah at the 25th st shopping center was very helpful and polite. Great customer service

Rating:

5.0

Great customer service

Rating:

5.0

Only is that a 10x10x6 is pretty small and the video advertising it is misleading

Rating:

1.0

Worst experience ever ! I went to U-Haul to get an outdoor storage, when I asked the store associate if the storage unit they had was outside he said yes , when asked if a small trailer can be put inside he said as long as it fits you can store it . When we got the card and went looking for the storage we couldn't find it outside . By this time the store associate left for the day , and another store associate had to help us find the storage that was inside the storage facility! Waste of time and money , I would have never left my other storage unit for this one . The guy who helped us was very careless and wasted our time !

Rating:

3.0

Man in front didn't know where room 1119 was..looked for almost 10 min..room to small got larger one...inform the qorkes there where the rooms are

Rating:

5.0

Everyone was very helpful and friendly.

Rating:

5.0

Tysvm ❤️ To All Staff @25th Street Easton PA. U Rock❣️❣️❣️❣️❣️💯👍👌💗😎

Rating:

5.0

Tyler, Christian, Bruce, Zahir,& Isaiah were Outstanding! They have all been very helpful, quite knowledgeable of the fees and products available and extremely professional. It's about time we see this level of customer service I. Our area. Much appreciated Guys...please keep up the good work 👏.

Rating:

2.0

I have had the U-Haul self storage for a full year. It’s been extremely difficult reaching anyone in the front office. I live out of state so it’s hard for me to just drive there to speak with someone. I recently filed a claim and the employees have limited experience and knowledge regarding procedures and whether I needed to keep my storage unit open. I’m also trying to track down my adjusted at Rep West which has only been time consuming. I have reported my concerns to the front office this week and hoping to have a resolution very soon.

Rating:

5.0

I will no longer go anywhere else the place is clean and friendly environment ....hate to leave but no longer need storage space at the recent moment...ty staff at uhaul...

Rating:

5.0

Asst. Manager was great. He made us feel comfortable and went above and beyond to get us what we needed. He is truly an asset to the company.

Rating:

3.0

Not. Moving anything in till 24 or 25 of November

Rating:

5.0

The ability to have someone there sign for packages is a very nice perk.

Rating:

4.0

Extraordinarily clean, kempt and never any issues with customer service.

Rating:

5.0

Impressive cleanliness and maintenance. Very responsive, flexible, and friendly staff.

Rating:

1.0

Storage unit was not available upon arrival, despite having reservation confirmation in-hand. Staff was of zero help whatsoever. Had driven 2.5 hours with a U-haul truck full of stuff (this was booked at same exact time as storage unit, and confirmation for truck was on same invoice). Horribly ran location. Absolute joke. Would never recommend to worst enemy to deal with this company and the people at this location

Rating:

1.0

Only 2 people working. Neither knows what's going on. I payed for a 10x10 storage on line. Get there and had to give all info over again and run my credit card AGAIN. I specifically asked for an outside unit. They gave me an inside unit with a 5' door in a tight hallway. I can't get anything in there. After 1hr and 40 mins, no one knows how to refund my money.

Rating:

3.0

There were lots of dust and cobweb.but I will not put the full responsibility on Uhaul , I think the better deal is should be an acute term dealing with storage. My storage was in for too long. I have never had an experience with long term,so that could of been the reason for all that dust that accumulated.

Rating:

3.0

I only selected the storage there because I had to drop the truck off. The storage units are a bit pricey. I did see some for less.

Rating:

5.0

I far prefer dealing with the facility directly. The call center seemed only interested in getting me to to commit to renting more stuff and reserving stuff. I didn't realize until I walked into the facility that I had not reserved the type of unit I wanted. Luckily, the on the ground staff fixed things quickly.

Rating:

5.0

The individual who helped me with more than great. Unfortunately, I am moving out of state, and will miss their professionalism. I wish all location and employees are similar to that location.

Rating:

5.0

I was renting a client control storage unit for a year and was very happy with over-all experience. Great Team at this location.

Rating:

1.0

My storage unit was flooded and some of my furniture was thrown out. The facility didn't remove the snow properly making hazardous conditions entering the storage unit that may result in a slip or fall.

Rating:

4.0

Snow removal and preparedness is awful. No preparing was done prior to a storm and the Peking lot was disastrous and slippery. Ice every where and no rock salt used anywhere.

Rating:

3.0

I was disappointed with the storage I reserved a 10x10 storage unit online but when I got there the storage was unavailable due to a leak and all they had was the largest storage unit available at $279 a month I was offered the choice of going to a different facility which I did not want to drive to they did give me the first month's rent free but I was still disappointed because I will have to come out my pockets double the amount I wanted to do. They could have at least give me a discount since they didn't contact me to tell me in advance I wasn't going to get my storage unit.

Rating:

5.0

Jamie at the Nazareth Pike location was wonderful! After a reservation mix up she went out of her way to accommodate my needs. She was polite, professional and helpful and all ended well with me getting a workable solution to my needs. Thank you..

Rating:

5.0

Staff was great! Unit was clean and easy to access.

Rating:

3.0

Hard to get ahold of someone at the facility. Have to be put on hold and then finally get someone from the help center and hope they relate the message to the facility. Other than that, everything is good and highly recommended for anyone I know.

Rating:

4.0

The manager was very difficult to work with he did not make things easy

Rating:

1.0

The worker are rude and don’t really care!

Rating:

3.0

I would have rated the Nazareth facility much higher, but I feel the service, considering other places, was drastically over priced (only place available in the area at the time). Beyond that, upon move out, the unit, and several of my items, were covered with mice droppings (found a dead mouse in an item stored).

Rating:

4.0

Good

Rating:

2.0

Nice facility. Surprised to know UHaul won’t prorate your last month if you move out early so essentially I paid for three weeks I’m not using. They will be able to turn around and rent those spaces now, essentially being double paid for them. Last, the employees never seemed to know how to work the computer and made lots of mistakes. Often times they were more interested in being on their phone then actually helping people.

Rating:

5.0

I rented the unit from out of state for a friend in Easton,Pa. I was very satisfied with my "over the phone" & on-line service. My friend was very satisfied with unit and we both would recommend this facility.

Rating:

5.0

Well maintained facility, hours are reasonable along with after hour card use!!

Rating:

5.0

Your service counter associates were great.

Rating:

3.0

too expensive!

Rating:

3.0

WE had to get two storage units in 1 week. This was our first encounter which went well. However 2 days later we got our second unit that purchase did not go well at all.

Rating:

5.0

I’ve used several storage facilities over the years and Uhaul Moving and Storage of Easton is definitely the best.

Rating:

5.0

Fantastic customer service...quick and efficient!

Rating:

5.0

Great personal costumer service!!

Rating:

5.0

Entire process went smoothly!!

Rating:

4.0

My only comment I would make is at the entrance you have to use when the store is closed should have a ramp because it’s really hard if you have to geton one of the dollies up the step! Thanks!

Rating:

5.0

Jamie was very accommodating, knowledgable and resourceful.

Rating:

5.0

We enjoyed having our things here at this unit for the past few years. It was very clean, convenient and everyone was always very friendly & helpful. The price is also not too bad. All in all. Good.

Rating:

3.0

My unit was infested with mice . A lot of property damaged

Rating:

3.0

The storage facility itself is good, but I think it is pricy compared to other sites. It is conveniently located.

Rating:

5.0

The women who took care of us was professional, she new what she was doing and had us in and out in a flash. Thank you

Rating:

5.0

Easy to store and access units. Carts are very helpful. Only suggestion would be somehow better navigation maps and/or directions to get there. Its a little tricky the first time.

Rating:

4.0

People were very nice

Rating:

5.0

Very good service

Rating:

4.0

As always with any storage unit there is a rodent issue. Staff was always very helpful, courteous, and professional..

Rating:

2.0

The attitude from the manager was not acceptable

Rating:

5.0

Thank you for a great experience

Rating:

3.0

In my opinion you storage fees are a rip off

Rating:

5.0

The young lady who assisted us was friendly and knowledgeable about the availability of storage units and our necessary size. This was a last minute reservation and they were able to accommodate !!!

Rating:

5.0

Great Customer service and clean unit.

Rating:

5.0

professional

Rating:

5.0

Franklin was very helpful.

Rating:

5.0

Great place. Close to my home.

Rating:

5.0

I really appreciate the time an opportunity working with U-Haul

Rating:

4.0

I had my storage unit there for over 4yrs and honestly, there is only one complaint I have about it, and that is the monthly rate increased I think like 3-4x! It went from I think $126 to $155!

Rating:

5.0

Everything about this facility was great. No problems. Was just what I needed for the time I needed.

Rating:

5.0

They were very helpful and knowing about packing and storing my items to last a long time.

Rating:

5.0

The staff was helpful and understood what I needed.

Rating:

5.0

Great service great people!

Rating:

5.0

All 3 staff there were excellent. I wondered how uhaul managed to get and keep such good staff. I know they aren't paying much.

Rating:

1.0

I was promised one month free storage when I signed up with a one way rental. Because U-Haul would not allow me to convert an local rental into a one way I lost free month despite paying same amount

Rating:

5.0

I really appreciate the way my needs were met and it was done in a timely fashion.

Rating:

3.0

Rep on phone said 1st month storage free cuz of renting truck, upon returning truck got told no you have to pay and then they tried charging me for 3 days for the truck...

Rating:

4.0

Ez to rent and the location is in the nace area loved

Rating:

5.0

Excellent service

Rating:

5.0

Great service

Rating:

5.0

An excellent storage facility. Would use this U-Hall's services again if needed.

Rating:

5.0

Everything was perfect. They were able to help us out and get exactly what we needed

Rating:

5.0

Thanks

Rating:

5.0

My opinion, its the best services in the united states....

Rating:

5.0

This location is awesome! The place is spotless.All of the employees I encountered were very nice and helpful.I would definitely use this facility again.