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Samantha B | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Eastpoint
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mice ruined all of my stuff
Robinann K | Overall ExperienceThe staff was very helpful and pleasant to deal work with.
JOSEPH B | Overall ExperienceU-haul made a difficult job as easy as it can be. The U-Haul App was easy to use, and the movers we hired through the app were great!
ANDREW TExcellent, customer service was excellent
Tandryn HVery professional, courteous, respectful and polite.
EDWARD LEverything ok but have to clean up them rats
kevin s | Overall ExperienceWe went there the original truck that we reserved was not available for remote pick up. We had to call customer service line get a smaller truck which caused us to have to make additional trips. We had family coming from three states to help us move and pack the U-Haul and we couldn’t get it all done at once because we didn’t have a big enough one, the U-Haul leaked a lot of our stuff got wet, and the thing sounded like it was gonna die. Definitely disappointed with the overall experience and will not rent from U-Haul again.
Michael DEverything went well.
RYAN BRidiculous check in process with three identified contacts? Never mentioned in any of the signup procedures.
Greg GExcellent service. Was surprised they didn’t hook me up, but I know my way around a hitch, so no big deal. No issues during use and drop off was an uncomplicated. This has been my new location for awhile.
JOHN WIt stinks in the storage part!
DAMEANNA J | Overall ExperienceThe van had half tank when u I got it and switch for lights was broke returned it a with same amount of gas and got 15 taken out the another 100
Aaron HGreat customer service!!
MINTZI B | Overall ExperienceI recomend this location to anyone.
GARY JThe quote I was given the changed on day of pick up.
NIC CThis wasn't the email address I provided
BRUCE DNeed more motorcycle trailers that's why I only gave a above average grade
Charles Y | First ImpressionsHave 2 legs broken off on an antique table. Still need to file a claim.
Brigitte MI was charged for an extra freaking day! I returned the U-Haul the same exact day, 2-3 hours after using. Why the hell was I charged for an extra day!!?
ALEX GThe customer service at the counter was very nice.He helped me download the app on my phone.He helped me go through everything.Well respect people you have work and are.
tommy mThe staff at this location was excellent.
WILLIAM HAssistant manager was great !!! And very helpful
Idasha T | Overall ExperienceWhen you are under the stress of moving it is a great experience to encounter the staff as well as the equipment. We are store with Uhaul.
Christopher CThank you for very good service with my storage with you
yvonne d | Overall ExperienceStaff was truly very nice.Above and then some.
katrina s | First ImpressionsBuena atención y muy amable gracias por atenderme
Jorge G | First ImpressionsEverything was great thank you
BELINDA F | Overall ExperienceOnly problem I had was at the drop-off location.
RICHARD SI can't think of anything that needs improvement. I rented a 5x9' trailer with ramp to transport a motorcycle. I was able to set up the rental online. It made very confident that they had what I needed. I was in and out in less than 10 minutes at the store. The associate hooked up the trailer while I watched. The whole experience was pleasant and the trailer worked perfectly for my needs. Keep up the good work!
JOSEPH OEasy pick up and drop off, I had to extend my time with the rental, and I was provided the best value deal based on my time and mileage
Timothy SGood Day, I told the young man that provide service to me to exhibit that he believes in what he is doing on a daily basis. He improved by making sure I received all of my cargo blankets.
Donnell KThe staff was Amazing always professional and friendly. I didn't have to wait, my uboxes were pulled out and ready for access when I came to the site. They weren't all on their phones they were very professional dealing with me and other customers. If I need a storage location again I would want my things stored at this location GREAT CUSTOMER SERVICE!!!!
Chanel SI did and after hour storage locker couldn’t access due to them, locking all storage locker with their own locks. In the video provided on the app it said it would be zip tied both advertisement causing me to hold onto U-Haul longer then I should’ve due to this inconvenience. Causing me more money, time and stress.
Shemar T | Overall ExperienceThe first unit issued had a electrical problem, I was required to drop off and get second trailer. Staff was helpful and courteous
David MI was overcharged for my vehicle use and also the van wasn’t clean either. I only used it for 2 hours that I needed but I have all the photos as well. I need to be refunded some funds due to I was overcharged
Latarsha EPeople were very friendly and helpful this was my second time dealing with this location I will use them again if needed
CHARLES G😊
Mellissa BGreat service, will be using again
Gerard MThey were not helpful and made the drop off process painful.
MELISSA BWell when u call to talk with general mananger and she does not return your calls ever I called everydsy and got good service from asst mananger only. He is very nice Van i was renting taken from me for no reason at all i was paid up went to go work and itvwas taken for no reason Now iam post to pay for a tow not happening.
James bThe facility was a 24/7 drop off and not open. It seemed clean. The neighborhood was uncertain. The lot was well lit but took a long time to figure out how and where to return the trailer.
WADE T❣️❣️❣️❣️❤️
Corey SCustomer svc agent at counter was very helpful.
Beth DAlways good to greet customers with a smile. This csr was very cheerful and good communication skills
Denise hMy experience at the location was very good
CALVIN CThe first vehicle assigned had the gas light on as soon as I got into the truck. The second vehicle had a quarter tank of gas with the service/check engine light appearing as soon as I started driving. Upon return, I was instructed to leave the key in the ignition and the dolly in the back of the truck
JOHN SAs a repeat customer I feel a discount should be given for future rentals.
LOUIS PI appreciate the professionalism and customer service. They actually do their job with a smile and seem to like their job.
MICHAEL B | Overall ExperienceThe Sunday staff was excellent. Very polite and knowledgeable. Such a breath of fresh air.
ANGELA N | First ImpressionsSunday staff was excellent.
ANGELA NThank you so much for your support
Mohammed J | First ImpressionsKeep doing what you’re doing.
LOUIS PSalesman did a great job hooking up the trailer.
DAVID HTo long to get a truck no gas in it and over charged
Robert PThe truck I rented sounded horrible The truck took forever to get up to a speed of 30 mph. It had a driver side door that didn’t shut all the way. The passenger window wasn’t sealed tightly so it made noise. A few times the truck didn’t want to start. This was my worst experience with uhaul. I’ll never use them again.
Kimberly WDon't over charge people n take there money by charging them for things that shouldn't be charged
Kevin MTruck didn’t drive right
Antonio FI think there should always be a human to connect with as these automated systems do NOT answer 99.5% of the questions a human would ask. Also, I know many companies prefer to use the automated systems to save $$ on the bottom line, but it's your congress critters who write the laws and it is they that need to up their game and start working on not taxing everything into oblivion. The cost is always passed onto the consumer.
NORMA PGreat service and helpful
JOHN LYou charged me extra for gas that I barely used. Horrible place to do business with! Will not be returning to this location.
Marc MYour staff was outstanding. Incredibly helpful both picking up the trailer, and returning it. Glad to recommend your service, and your employees.
SCOTT B-Hey Ozzy here, the service was great but the customer service was meh. Younger guy, was a little vague with the questions. I ask about the drop off process and he wasn’t very ‘to the point’ with his answers. I had to read online how to do the simple drop off / truck return process myself. -Other than that, great experience and smooth handling.
O'zias IFirst class service!! Everything was done right and they communicated at every step.
john rReservation was moved farther away <24 hours prior to rental time. UHaul did supply additional miles, but the notification should have been sent earlier. Be sure to book directly through a U-Haul facility and not the online booking service.
TAL AGreat customer service! The guy that helped me he knew his job very well. Quickly he prepared everything and I was ready to go in 15 minutes. Thank you so much.
Spyridon VThank you 😊
MARCELL Bgreat
ELLA JThe respect for a person is so important and they had it all together.
WAYNE SUpon arrival the staff was more concerned with talking to each other and goofing off. After I got the car dolly all was well until I returned it.....I pulled into where the signs say to go in the "RETURN EQUIPMENT" lane, and there was a UHAUL van there being washed, OR NOT and the employee was on his cell phone and didn't even acknowledge me sitting there. He picked up the brush to wash the van ever so often between phone breaks. Also another young employee walked right past us and didn't say a word......I thought this was strange so I got out of my truck and approached the first guy, he said I would need to back all the way out and park in over on the lot(strange customer service). Ok, that was weird since I did what the sign said, he didn't offer any help, I unloaded the dolly by myself with a bad back and knee replacement surgery recently. When I went in to complain about the lack of help or concern, no apology was given and they only defended themselves. I told them I was the customer and apparently I was wrong, and again zero apology or concern only justification on their behalf. I really hope UHAUL has a better policy when it comes to customer satisfaction because this was a HORRIBLE experience!!!!! This whole crew should be fired and UHAUL should reimburse me my money for doing their job! Please hire more responsible, respectful, mature and humble employees. I will probably never rent anything from UHAUL again. Also, I will be spreading the word what horrible service the North Point Road location offers.
JOHN EWorkers were very pleasant truck battery died but roadside assistance came within 20mins.
Tamica PWorker was rude and the storage wasn’t clean full of rat turds and really dirty and the worker expect me to clean the mess I didn’t make.
MOSTAFA E | Overall ExperienceHas roaches and mice and staff is young and careless
Joshua B | Overall ExperienceWhile the facility overall was a decent experience, the actual cleanliness was poor. When cleaning out our unit there was a lot of mouse debri and found a total of 4 dead mice.
Natalie S | Overall Experienceeverything very good
Moses E | First ImpressionsVery excellent customer service Very clean establishment Excellent security system for unit Five stars all around
Zina R | Overall ExperienceIt was a great experience kind helpful staff but I do think you have rodent issues for when I took out my clothes and towels from unit I had to wash them for they smelt like pee and some of my white clothes /bedding had pee marks on them ended up throwing them away for couldn’t get the stains out otherwise the unit worked well in my favor of holding my items
Kristin C | Overall ExperienceThank you very much MR.FREDERICK G Steeg.
FREDERICK S | Overall ExperienceThe storage unit is mouse and roach infested. The storage unit is not pro-rated. The secure motion detected sliding glass doors do not always work. There were no dumpsters on site. You can not leave trash items behind because you are charged, but the facility does not offer dumpsters for trash to be disposed of (not for furniture, just for trash). Having them available will cut down on people leaving trash behind. The storage unit was not temperature controlled either. While all of my issues are with the storage unit itself, I did not have any issues with the staff. Everyone I met were professional, kind, and as helpful as could be.
Christina A | Overall ExperienceJayden went above and beyond. They were short staffed and he was doing everything with no help. As you can imagine I'm sure he was frustrated however he remained focused and friendly, not missing a beat as he took care of one issue after the other. Hats off job well done.
NICHOLAS S | Overall ExperienceThere’s no complaining on good service, and thank you for having me
Jermaine H | Overall ExperienceEverything was great with my storage unit until they charged my card in I was moved out before 30 days was out.
Stephanie J | Overall ExperienceKATRINA IS A EXCELLENT MANAGER AND HAS TRAINED HER EMPLOYEES WELL
robert m | Overall ExperiencePaid for my unit and went to grab my stuff to bring back. I wasn't told that I was given a handicap unit that already had a lock on it and didn't have a roll up door either. I had to come back the next day to get the lock taken off to use my unit. My access number to disarm the system displayed someone else's name when I accessed the loading/unloading area. Just not a good experience.
CAMERON C | First ImpressionsThere was rodent tracks in my unit or mouse dropping s all over . things were in general ok in the building. I left the unit in the same condition that I received it in sweep clean and checked out at front office
Gordon W | Overall ExperienceVery upset that our storage unit had so much water damage. We have always had outdoor units and this is the first time we have taken such a huge loss. Now the claim process is taking forever.
sarah s | Overall ExperienceMice and or rats ate thru my entire unit and because I had one bottle that the pest didn’t even touch inside my unit the insurance was voided. I was ripped off out of Thousands of dollars and no one gave a care. The insurance representative was ignorant and non caring. Take a look at the pictures I sent your employee and you will see how ripped off I really was by Uhaul
Theresa R | Overall ExperienceThe floors were dirty and sticky in spots.
Juanita K | First ImpressionsTons of mice in the facility
Alexander F | Overall ExperienceStaff was excellent
Christine H | Overall ExperienceThe only problem was the alarm kept going off like every 10 minutes
Richard G | Overall ExperienceThe same day I rented the unit is was broken in to. An associate called me yesterday to tell me that someone had things in the unit, but they were taking care of it. I went there last night the door was off the track and damaged. I took pictures and video. Also, I've been charged for due to U-Haul having to move my unit. I'm a customer relations Director. This should have been handled by management, not your associates.
Melissa H | First ImpressionsThe storage smells like urine. The air doesn’t work but they still charge for it! It closes at 11pm where u can have access 24 for a fee!
DAMEANNA J | First ImpressionsIt did not feel clement controlled at times and there were areas that had sticky or slippery floors at times
Andrew J | Overall ExperienceWould it be possible to put trash cans throughout the building?
Nancy J | First ImpressionsHad problems getting my foosball table thru the small door because the sliding doors stop working at 5 on Sunday. Also had to get a metal pipe to bend the lock so the lock I bought there would fit. I would recommend this facility to others
Richard G | First ImpressionsThe rooms are small I have a 10x10x10 and it states that the accommodations was for a 3 bd room apt but that false I had to use 2 storage rooms
LATIMA f | First ImpressionsAfter receiving way less than 25% customer service at the Pulaski Highway store it was truly a blessing to go to the store located at 222 North Point Blvd store. Kudos to Toby and the team! They gave 100% +++ Customer Service( Top of line service!) They were very, very professional, polite and courteous. The storage itself was nice, clean and convenient to drive up to and move into the space. Thank you again for a great experience, Wanda D. Jones If You are affiliated with JESUS CHRIST of Nazareth, get closer to HIM. If not repent, accept HIM as your LORD & SAVIOR, get baptized and be save.
WANDA J | First ImpressionsWith 4 teammates available to help, I should not be asked to use my phone to make or edit my reservation. That’s why I am coming into the facility. Not everyone has unlimited Data plan
E'Meka D | First ImpressionsI was given a unit already occupied. It was after hours and NO ONE could help me. I am currently waiting for the office to open so I can unload my things.
Carissa F | First ImpressionsFilthy environment, extreme rat problem, "junkie" employees and false advertisement. Everything and everywhere is this Uhaul facility is disgusting and the rats destroy the units and the problem will never cease. The employees are always high as a kite and ignorant to customers as if they are mad they have to "work", which is the perfect job for these junkies. The manager does not care and treats you like an inconvenience if there is a problem. It's almost like THATS HER JOB! This Uhaul at Eastpoint is a waste of time, money and jobs
Shane S | First ImpressionsI would give 0 stars if possible. They lie about the units. If you RESERVE a 10x10x10 you will instead receive 2 5x5 units! That's not even a full 10x10. This place is a joke and every single staff member is high as a kite every single day and extremely rude/arrogant for no reason at all. It's almost like you're making their day worse because you make them have to "work" . "Oh no I have to type on a keyboard and clean a truck. This is such hard work. Let's all just get high and be rude to customers!
Shane S | Overall ExperienceHad issue of making my payments late due to the way the company I work for pay me. They never any harassment one message and that was it
Deborah B | Overall ExperienceThanks so much.
Christine M | First ImpressionsThank you for your assistance and support 🙏
Abdelkarim Y | Overall ExperiencePlease take out the trash in the bathroom and put some hand soap in the hand soap dispenser. Other than that I have no complaints. The staff at this location was very friendly, prompt, and helpful. Thank you U-Haul staff!
Patrice n | First ImpressionsI rented this storage because it was a controlled environment, but it is not. The mouse infestation is uncontrolled and the items that I had in my storage were completely covered in mouse feces and urine, it was terrible. You cannot even walk down the corridors of the facility without being overwhelmed by the smell of the urine, it actually burns your eyes and nose. I do not believe that Uhaul cares enough to hire an exterminator to take care of such a severe problem, and this is a very severe problem.
ARTHUR H | Overall ExperiencePoor customer service, rude employees, nasty, paying for service and don’t get the service I needed with 24 hour access. A mess run I will never rent or recommend this to anyone!
TAKELA E | Overall ExperienceNever enough dollies or flat beds
Tia S | Overall ExperienceThank you for your
Abdelkarim Y | First ImpressionsThe website to reserve or pick up your truck is horrible. It took me over an hour to get the key from the lock box. I would strongly recommend you test the check in process on your own to see the kinks and then upgrade it. The staff online and at the actual facility were great.
Christina A | First ImpressionsThank you for your business
Abdelkarim Y | Overall ExperienceThe staff was friendly and they took care of all your questions
Helen M | Overall ExperienceAmazing service
CURTIS H | First ImpressionsEveryone was very helpful and nice.
NICHOLAS S | First ImpressionsReally helpful and guided me through the process smoothly
MAVIS S | First ImpressionsThank you for your business
Abdelkarim Y | First ImpressionsDid not like that anyone can just drive in to the bay and have access to the storage units without using a code. We were told it was being added but that should be a one or two day priority fix.
Alexis g | First ImpressionsI don’t like the alarm going off all the time is really loud and it hurt your ears
ANTHONY S | Overall ExperienceThe guys were great. Anything we ever needed they were more than helpful. Great experience
FERN B | Overall ExperienceEasy to use and hours are good. I was supposed to have a lock inside my space but had to buy one. Otherwise everything went well and the staff at the office was helpful.
Kristin U | Online Move InFacility is great. Easy access, secure and well lit. Only critique would the lack of carts near the unload/load area. There were only ladders.
Osman R | Overall ExperienceMy experience would have been excellent if rodents hadn't taken over my storage unit and destroyed my couch and left rodent poop everywhere.
ANTHONY W | Overall Experiencen/a
Tracey S | First ImpressionsThe rodent and roach infestation wasn't controlled well. That is the only issue but it is a BIG issue. I lost several personal items because of it.
Teresa r | Overall ExperienceThe only issue I had with this storage facility was the mice.
jerome r | Overall ExperienceMice and roaches prevalent at this facility. Traps replaced 3x in 2 months. Smell of dead mice and mothballs overwhelming. You'll have to was everything. The smell permeates everything. On the plus side, roomy and easy access. Plenty of room for my items...
Michael N | Overall ExperienceThanks
MAVIS S | Overall ExperienceGreat job everyone
Jermaine H | First ImpressionsWhen I went to remove my my things from the storage unit. It was infested with mice, all my things, including things that were cherish that belong to my father, who has passed were saturated in feces and mouse or rat urine. All my belongings were ruined!! If you care to contact me, my number is 443-377-8064. Also, the manager at the facility was extremely rude and spoke to me like I was someone that was a homeless gutter rat until he found out that I did not live anywhere near the facility that I had rented at that. In fact, I was a registered nurse living in a high end part of Maryland when I pointed this out to him he was very ugly, and he has no business and management! He really needs to learn how to treat all people like a human being, regardless of their status or address!!!!
Kimberly M | Overall ExperienceMerchants that don’t allow their customers to make payments on their accounts send them to their competitors. I had extra money and wanted to put $100.00 onto my account so when the bill became due, I would only owe $44.95. I’m on a fixed income and partial payments help me pay my bills on time. UHaul doesn’t allow partial payments and when bill became due I wasn’t able to pay full amount. I ended up incurring excessively high late fees and othe fees. Altogether I ended up paying around $80.00 plus two monthly storage fees. When I rented my last truck, I got met with a NO RENT TO ME situation because of a previous rental. I was told I owed $297.00 for truck rental from weeks before due to mileage. I ended up having to pay $163.11 plus $121.00 to get truck. I had no choice considering I had moving help coming from Washington, DC. NOT EVER RENTING ANYTHING FROM UHAUL IN THE FUTURE. GREEDY for money and charges excessive high fees. Don’t give the customer no kind of breaks or help by waiving any fees.
amanda k | Overall ExperienceNo fault of the actually company but your belongs will be covered in mice turds.
Destinie S | Overall ExperienceThe drop off was perfect, quick and efficient. Plus, the owner was really kind.
John E | First ImpressionsI’m normally very happy with the storage unit I have used using it twice before however this time they told me that they were going to have a lock in my storage unit and it was not there and I’m right I’m pleased because now I have things in my storage and my storage is not secure. I’ve been trying to get them for two days and I can’t get them on the phone so I am very unhappy because I don’t know the condition of my storage
Madie B | Online Move InGreet
larry g | Overall ExperienceThe lock was not in the unit as stated in my text. There was a dead mouse on the floor as I was looking the window. Had I not desperately needed storage, I definitely would not have placed my stuff in the unit. Just praying the mice don’t invade my privacy.
Regina M | Online Move InAfter I moved in with heavy items - hard to move - the manager raised the price on the storage space twice - without my knowledge or approval. Since I was already moved in, she new that it would be a big effort to just move out. The last increase was $20.00/mo. above the price on your sign in the sample show space. When I pointed that out she said she would change the sign. I feel that this is your regular practice and would not do business with you company in the future.
JAY G | Overall Experience1) The key code never worked despite several special trips to test it. Every time I opened the unit the alarm went off. 2) Several times over the 2 years I used this unit, the doors were just locked. 3) When it was time to move out, I arrived a day in advance to find a bunch of pickups and box trucks blocking the door to my unit. I asked the front desk nicely to move them and they refused citing, "They're not ours. They're from another store." and gave me the general customer service number to call. The next day, I call and customer service told me there's nothing they can do. I drove back to the store and asked the front desk workers to please move the trucks as I had movers coming in a large truck to load my stuff. He said he'd talk to his manager and would call me if he ran into issues. I go home to help the movers until we got to the storage unit leg of the move. We arrive at the store to find not only did the trucks NOT get moved there were in fact MORE of them in the way. We had to cart everything across the parking lot weaving in and out of trucks just to load everything. This experience was so bad, I'll never use Uhaul ever again, and I'll make sure everyone I know is aware of how this happened. Awful awful customer service.
David H | Overall ExperienceThe guys working in the office are Very good people
ahmed a | First ImpressionsI enjoyed my time at storage. No complaints. Excellent customer service
Tiffany L | Overall ExperienceRat infestation
Teraga G | Overall ExperienceA reservation was made for storage and when got to the facility the storage unit was already rented out. They cut the lock thinking a person forgot there lock but when they did that they saw the unit was full of stuff. They most likely rented out and forgot to update there records. I would not recommend. The staff stated even that a reservation does not hold a unit so basically first come and first serve but it doesn't state that when making a reservation.
Christopher S | Overall ExperienceExtraordinarily clean and beautiful establishment. Alexander was very polite, very helpful, and very friendly. Above all, awesome employee. He is someone I would hire if I had a business. He showed me how to open and operate doors to my storage unit. He suggested I buy a lock because that’s something i hadn’t thought about. Wonderful place.
amanda k | First ImpressionsWorst experience ever! there was water on my boxes from the floors, rat or mice poop literally everywhere all over my stuff it was so ridiculous I had to wash every piece of laundry before taking it into my new home!! When I told the manager they said there’s nothing they can do but to make a complain. That’s just ridiculous. Poor staff and horrible at maintaining the place.
Yesenia C | Overall ExperienceVery nice
ahmed a | First ImpressionsMice damage my cloth chairs and when I moved in there was mice crap everywhere. Told the staff they did nothing. Could not remove so new 4 chairs had to be taking to the dump plus they damaged some clothes etc.
Larry H | Overall ExperienceThis facility is infested with rats! They peed and pooped all over my whole entire unit!!
Brionna H | Overall ExperienceMice feces all over my belongings
Jessica M | Overall ExperienceThank you so much for everything! I’m glad I chose u-haul for my needs and I will use again in the future if I need moving supplies or truck or any storage unit. Thank you so much great job 👏
Spyridon V | Overall ExperienceI only picked no for well maintained because they have no carts I had to walk my entire uhaul to my storage which was very inconvenient. I spoke to the workers and they said they ordered some because the old ones went missing or was stolen but I don’t think that should be my fault other than the carts being missing I love the space the security
RASHAWN S | First ImpressionsThe customer service here is truly the best love them
Joann N | First ImpressionsWhen I moved into U-Haul they gave me two storage bins because I was supposed to get one large one and they did not have it available even though it was in the computer then they took my stuff out of there and no one ever responded back even though I called the office multiple times and even try to contact the manager no one called me back and I was never compensated for some of the stuff that I lost the only thing they did was stated that I don't owe for the couple of months that I did not pay I was too busy to deal with the legal part of all of this so I just agreed on calling it even and took a big loss on a lot of my stuff the facility was dirty when I first went in there they did however clean it up
tim t | Overall ExperienceMouse poop and pee and even died mice were all over out stuff I lost over $3000.00 in stuff
monica r | Overall ExperienceSerious rodent infestation. It smells like dead animals. Staff was great, but the mice problem is not positive.
Lynnette J | First ImpressionsThank you all for your kindness and help during this stressful moment in my life!!
SAMANTHA S | First ImpressionsAll was well untill the storage part of the move. The person who assigned me the unit did not provide me with the access hours nor does it say it on the document. Then the code did not work. I had helpers with me that I paid for and was unable to access the unit due to the time that I arrived under the impression that I would no problem accessing the unit. Then I come back in the morning again with a helper during supposed access hours and my code does not work. So I then have to sit and wait for almost an hour before staff opens up meanwhile I can see staff there and as one comes out to unlock said doors I make mention that my does not work and she says to wait till she's finished and go to the office so she can help. They unlock the maind doors I let them know what my concern she asks me for my code which provide they test it, it does not work, they provide with a new code that doees not work either, then one other employee says "yea a lot of other people are having a hard time with their access code not working either". At which point I memtion the details of my previous nights expierence and they don't regard it as a concern. I proceed with my one helper at this point which now has a job to go to within the half hour so I found myself unloading 90 percent of 15 ft truck. There was not apology or sense of urgency or any other accomodation all while being aware that I had to retirn the vehicle by 11am. I would not recommend this particular side of the business without suggesting they check and verify other options first. Thanks.
Jose Q | First ImpressionsIt’s a lock on my storage and I’m locked out my payment is not due yet
Nicole B | First ImpressionsOver priced dirty units rat crap every were
Tommie B | First ImpressionsThe place is infested with mice!
Nicole R | Overall ExperienceMy brother in law passed away he had 3 units and we took over 1 very smooth transaction were helpful
MARK R | First ImpressionsVery friendly helpful staff
molly d | First ImpressionsThe definition of a reservation is arranging for something to be kept for use of a particular person and not given to anyone else. That is what you would expect when you make a reservation correct? That you have an assured space with your name on it that is ready when you arrive? Apparently that's not what Uhaul thinks a reservation means. I had reserved a storage unit 2 months ago. We pack the truck and drive 6 hours from a different city to the facility expecting my reservation to be ready. Instead, I was told they didn't have any available units in the size or conditions I was looking for...despite receiving CONFIRMATION of my reservation. I was given the explanation that "corporate controls the units" and "you aren't assured a space when you make a reservation". Excuse me? Why call it a reservation when you're NOT ASSURED you have a spot?! I was then told there was a different unit available at the facility but it was a higher price then what I was planning for. I had no choice but to take the HIGHER PIRCED unit due to time constraints. That is ridiculous. Shame on Uhaul for falsely advertising the ability to RESERVE space then forcing your hand into paying for a higher priced unit.
Jordan C | First ImpressionsMouse droppings were everywhere :(
Kristen C | Overall ExperienceThe storage unit wasn't unlocked prior to checkout and i unloaded all of my items. Then the unit still had items in it. I was given another storage unit was that was very difficult to locate.
tina l | First ImpressionsThe storage facility was dirty and gross. My stuff, if not in boxes, typed up all was ruined. Mouse and rat droppings all over and covered my unit and facility. I was not happy many times tried to contact someone in office but never heard back from anyone. I don't not want to just bash this place but I am very upset of my stuff being ruined and discussed with all the rat Feces. Glad to be out of there.. why pay for inside storage if everything gets ruined anyway.
Ken R | Overall ExperienceMy furniture was damaged by mouse. Rat poop all over my storage. Dead rats also was in my unit.
Augustina M | Overall ExperienceBetter than another
Abdelkarim Y | First ImpressionsAfter moving everything out of this storage unit to attempt to put in my other unit, my mother misplaced the key. We attempted to ask the staff to cut the lock, which one employee said he was going to get a cutter to do it. However, another staff said a manager must be present. We asked him to call the manager, and he did. He said the manager said to come back the next day and to move our stuff so that it doesn’t get stolen. I understand having certain protocol, but if certain things can’t be done without a manager present; there should be a manager scheduled on every shift. Not to mention, I’ve attempted to complain about the HORRENDOUS rodent issue, but the manager never answers or returns calls. There are roaches crawling everywhere in there and piles of rat feces. Absolutely disgusting.
Brittani W | Overall ExperienceAll my belongings got infected with mice poo and pee, There is an infestation of rats and mice at the location 222 N point Dundalk , the mice enters the units through the sides of the doors. If I was told that my belongings will be damage in such a way I would have never got a unit. The most painful result is throwing away most of my things because of the horrid smell I couldn't clean from sofas and curtains and the process in which there wasn't any manager present to deal with. only employees who do accept there is an infestation in the storage units. Never again will storage things there.
Jenny C | Overall ExperienceI paid for insurance on my stuff in case anything was damaged due being in the storage unit and my stuff ended up getting damaged after only two days of being in storage. Not a week, or a month, two days and all my stuff was infested with mice droppings and a box of damaged items. I’ve tried calling this exact location for help and have had no luck. I’ve filled out these surveys for multiple phone calls to reach out to customer service and ultimately get redirected to someone else who ends up not helping me. On top of this, the contractors working on the flooring made it hard to move my belongs and there are no carts available to move my stuff minus one flat cart and two mattress carts. People don’t need to move that many mattresses so please get at least one if not two more flat carts for the customers. This was unneeded stress that could’ve been avoided. My drop off location was also inputted incorrectly with the truck. Very surprised I can’t get help with anything. I don’t expect a call after this either.
DOUGLAS S | Overall ExperienceThanks
giselle E | Overall ExperienceThe facility is filthy
Kevin O | Overall ExperienceNo dollies couldn’t get through the doors security system didn’t work couldn’t get it by to help me overcharged didn’t keep track of the payments. It was a joke
ANTHONY S | Overall ExperienceI was nine months pregnant when I purchased the unit. I came there that night to put my belongings in there and my unit had a lock on it. I had to buy another unit and once we got in that one had a lock on it. So I had to use one that was next to it and hope my items was safe. There was a guy who was living in one of the units that tried to fight me and my husband. I told the manager the next business day and the man was still sleep in his unit. They told me they was refunding me my money for the inconveniences. Took me two trips back to the office and two months to get the money. Once I fell on hard times I came up there numerous times to work something out with the manager Katrina who always said she would call me because she was never in the office. She never did. I also sent emails. She never respond. The guy at the front desk told me my sulf was gone. Only to find out three months be later it wasn't. By then I didn't have 700 dollars. If they would have responded and help when they should have I would have never lost all my items and misinformation. Due to manager not responding. I know business and this is the worst uhal place ever. I'm getting a lawyer because the items that I lost can't be replace. The place needs a new manager and staff members. All they do is sit around and play.
Katrina G | Overall ExperienceThank you so much for your help & your efforts in the future I will come back again good people & I hope to see again
moubarak m | Overall Experiencewell designed and functional; beyond my expectations!
George S | First ImpressionsU need better pay dates for people on ssa . Better than more money involved . Constantly pay my bill on time. GOOD customer no negatives dealing with uhaul .
Jeannie S | Overall ExperienceI was locked out of my unit for non-payment. But even after the paying I was still locked out.
CHARLES Y | Overall ExperienceWorst storage unit ever! Never returning! Employees have no knowledge of things, can't even answer basic questions I had that they should know or should have atleast been able to get someone else to answer. Hours are not helpful unless you're willing to pay more which I wasn't and why should I have to have 24 hr access, it should be automatically included in rental price. Line to get to an employee is always long, only one or two people but the second person isn't even on the register. Employees have poor attitudes, no sense of customer service. NO carts available or only one. Long walk to my unit. Unit unclean, bugs, mice and rats! Disgusting! Bathrooms are a joke/Disgusting(NO soap, toilet paper) Trash can over flowing and only have that one or the full nasty one in the bathroom. I can never get through directly to the location and speak to someone during business hours. I vacated, cleaned and emptied my unit after only a month(July) but was charged until 11/22!
rachel r | Overall ExperienceOnly is was the mice.
Lakia c | Overall ExperienceBecause of my working time the facility access was very convenient for me and the family and to unload and load the vehicles to the storage unit was a very pleasant helpful with the equipment they provided for us I strongly would recommend this facility to my family and friends
eugene s | Overall ExperienceMy unit had mice in it, your staff are very rude especially Erik. He as no customer service skills and none of your employees know what to do in different situations. I am glad I moved out of your U-haul.
Mellanie H | Overall ExperienceGreat experience
roderick w | First ImpressionsThe manger charged me lots of money, supposed to be one month for free.
OKECHUKWU I | First ImpressionsIt need to be clean trash is all over the place. Very respectful and friendly staff.
Karla W | Overall ExperienceThe security system is junk so many people can punch in any code and walk in. There are never any carts near the doors you have to search for them God knows where.
HOWARD B | Overall ExperienceAsked for help from employee they disappeared and never came back. Found a dead mouse and mouse poop in unit.
Samantha c | Overall ExperienceMy storage unit was not clean, there was a lot of debris, dirt, and bird feathers on the floor.
Martin Z | First ImpressionsThe customer service awesome and very helpful with my storage needs. I would recommend Uhaul to my fa.ily and friends.
Billy B | Overall ExperienceExtremely happy with the services and the facilities. It did not feel like a storage. Clean, well lit and felt secure. Great location. Worth every penny. I dealt with Katrina personally at times, she is an excellent manager.
Ivette S | Overall ExperienceThe truck rental we had to take back cause it was infested with roaches, we go into the storage and was a dead rat. Those trucks should be cleaned and sanitized. The units also after a person moves out. Very disappointed.
Jennette S | First ImpressionsGreat location, staff is really awesome friendly and helpful.
Collin W | Overall ExperienceThere is a bad problem with mice. They was mouse pop on my item's. I was very up set . Also I'm afraid I'll take a mouse home. Deborah Gross
Debra G | First ImpressionsAfter making reservations the day before online. I arrived to the location to find they did not have the unit that was advertised to be available. Their system did not have the correct information that match the website for availability. The unit I had reserved was for the Stores Storage space. I was not helped just turned away.
Saundra N | Overall ExperienceThe staff members are impatient, and rude
lawrence r | Overall ExperienceThe Young Men and Lady’s working there are very nice and helpful. Thank you
James B | Overall ExperienceThey were very professional
Daniel M | First ImpressionsStaff will lock doors early limiting access.
Joseph M | First ImpressionsCould not access storage with code and tried to contact the store manager numerous times so I had to leave my furniture on the truck and I am not sure I will be able to unload it tomorrow before I have to turn in the truck.
MICHELE C | First ImpressionsThe staff was very helpful and my situation and they represent U-Haul to the fullest I get my hats off to them they did an excellent job and assistant me and my situation me
eugene s | First ImpressionsI came in and got a quote for a storage unit and the lady was very helpful. I didnt get her name. I told her I would step out and weigh some other options before deciding on it for sure. I came back not even 20-30 mins later, had to wait at least 15 more mins for someone to come help. His name was Abel. He was very standoffish, only helpful when he wanted to be. Smug, unorganized, and inattentive. I also had to wait after I paid for my unit, for him to take another customer before he walked me over and took off the lock. So I had to wait on his time to even start loading my things. I had other people waiting on me, it was just not a good experience. Had the lady from earlier still been there, I believe my experience wouldve been a lot better.
shanell m | First ImpressionsThe manager Katrina is great and was very helpful !
Amanda H | Overall ExperienceEverything very nice !
Dayri C | Online Move InVery nice and helpful
Roger W | First ImpressionsThe staff was very nice and fast
Pearl C | First ImpressionsI would like to suggest that staff is well knowledgeable about practices so that customers don’t get shocked like I did! Went to my storage only to find that my lock was cut off and another lock had been placed on what was my locker!!!!! When staff opened it it was EMPTY!
annie h | First ImpressionsMuy cómodo muy limpio muy amables gracias
Juan R | Overall ExperienceWas no free dollys to move my stuff in and the staff was very under trained I made a reservation he took my information 3 times again saying he doesn’t know how to look up reservations I will not be using this location again for the future
paul f | First ImpressionsGood place to do business
austin m | First ImpressionsFor a quick find in MD they were wonderful. I lived right across from them so very convenient. DE I was on a 6 month hold but I found something because I moved out in DE a bit over a year ago.
Tanya S | Overall ExperiencePeople leave unwanted furniture that blocks the entrance way
ROSETTA E | Overall ExperienceThe beautiful girl working there was friendly, knowledgeable, and did a great job.
Joseph M | First ImpressionsJorge was such a great help
Barbara H | First ImpressionsMore should be done about the rat and or mouse problem . The bait in my storage unit was not enough . Rodent droppings were everywhere. I didn’t have food attractions, nevertheless l had to throw many articles of mine away because of the droppings .
REGINA B | Overall ExperienceThe staff at the location on North Point Rd was friendly and very helpful. They addressed all our questions and issues and are very professional.
Bruce D | Overall ExperienceI saw roaches in the facility a few times,
mark n | Overall ExperienceI only left cuz this unit was much further from my home than another one, the facility was great!
TYLER R | Overall ExperienceMy belongings were in the units for 30 days. When I returned to move out, my units were infested with roaches. Better exterminating procedures need to be implemented.
Yesheva K | Overall ExperienceI've had reason to work with UHaul in MD, TX, and VA. This location the Associate was very helpful, helped me figure out what I needed and how long I would need it for. Very patient and helpful.
Kathy H | Overall ExperienceI had 1 major issue with this facility - access and the staff's response to the problem. In the month I used it they were never able to fix the problem, and it created major inconveniences during our move. The staff seemed frustrated and apathic throughout.
Rod B | Overall ExperienceGreat big facility and the staff is 100% keep doing a great job.
Collin W | First ImpressionsI was charge for stoolers when my stuff was not in there pass a month and I been waiting 2 months for my refund
TARA R | Overall ExperienceCan never get an answer on the phone, or email when needed. I had closed my account, but have received 2 bills since and no return calls or emails to fix the problem. Customer service is very poor
Charles S | Overall ExperienceOpened office on time. Very accommodating
Maria l | First ImpressionsPrice was fair
Augustina M | First ImpressionsBoth yvonne (booking agent) & young man at location (sorry, I forgot name) couldn't have been more polite or accommodating. I have rented trucks & storage here before & have recommended to my friends. Thanks!
VICKI G | First ImpressionsGreat service. Getting new unit was super fast.
Yesheva K | First ImpressionsI believe Christina was the staff person who assisted me on 8/7/21. She was very patient and professional. She provided all the details I needed regarding the contract and the storage unit. I felt very comfortable with using this facility.
Angela F | First ImpressionsTerrible communication and service. It took over 3 months months to get problems fixed that was was created by the staff. Empty promises. I have one storage left and I’m in the process getting it emptied and moved to another storage facility. I will not do business with UHAUL again.
TINA W | Overall ExperienceOnly problem I had was I couldn't figure out how to extend the hours online for the truck.
cherie m | First ImpressionsDidn’t catch her name but the woman who helped us behind the counter around 6 PM Monday 8/2/21 was very kind and helpful!
AUDREY Z | Online Move InVery fine young ladies that took good care of us. Our travels from Tampa to Baltimore was a rough one between storms and bad traffic we was ready for friendly faces. Thank you Dan Pasco
daniel p | First ImpressionsI went to access my code to get into the unit and was unable to do so and the office was closed
Helen P | First ImpressionsThis review is for “T” at the 4301 Pulaski location. After a horrible experience moving from NY to MD, she was a lifesaver. Got us everything we needed with no issues. Give her a raise y’all. She goes to the end for uhaul clients. She’s very thorough and doesn’t miss details. Thank you so much T for your hard work and help to my wife and I.
Janelle P | First ImpressionsNope
Damon W | First ImpressionsMy experience was very disappointing. The staff at this location was not helpful and did not seem to understand how to use their reservation programs. The first person helping me typed with just two fingers and did not look at his work so I had to correct him multiple times. The saving grace to that experience was that the screen was turned outward so that I could see it. Otherwise I imagine we would have had even more issues. Then this gentleman could not find my reservation (I believe he was looking in the wrong place) and essentially made me start an entirely new one. When I reserved I was told I would have an outward facing, first floor, climate controlled unit. When I got to the space they would bot look up any record of my unit and tried to assign me to a unit that would have us going through a maze. This facility also seemed to have no security and I wouldn’t trust the staff to watch one of my houseplants let alone all of my belongings. While waiting in the parking lot we witnessed domestic abuse. It became clear during this process that I would need to find a new unit. I asked the staff to help me get a later truck return time free of charge and they could bot help with this either. One person told me that because she did not make the reservation she could not look up the details. This was perplexing because I would assume any uhaul employee should have that ability. Moving has it’s own stresses and emotions leaving a place I love. This experience at u-haul was so horrendous and added such unnecessary stress and lost time to our journey. For the well being of all, this facility should have some serious attention in training and security.
elizabeth b | Overall ExperienceIt’s nice and clean BUT it’s TOO hot in there. The temperature on the thermostat inside the storage facility rose from 87 to 88 degrees yesterday afternoon as I unloaded my trailer (Sunday, June 27). I brought this to the attention of the manager on duty. She was very nice and attempted to lower the temperature but it did not cool off. This is a serious concern being that many of the customers’ belongings are sensitive to heat, which is why we’ve agreed to pay a premium for climate control units. Please look into this situation and ensure that it’s fixed this week. Thank you
TYRONE M | First ImpressionsI was happy with the storage unit. I was very unhappy with the truck rental. I was charged an extra day for bringing the truck back (2) hours "Late". I put a total of 11 miles on the truck. I was told that "That's the policy". "Nothing could be done about that". Not happy at all about that.
KASEY S | Overall ExperienceLove the place!
CHRIS M | First ImpressionsAir conditioning didn’t work at times, overall I stored my items for 15 months.
Steven S | Overall ExperienceVery polite & informative @ check in desk. Officers often sit in patrol cars on lot (deterrent). Security system kicks but, very loud alarms. Climate control adds feeling that items inside will fare well. Roll carts provided free.
VICKI G | First ImpressionsI want to highlight the super helpful staff, especially Jorge Mejo (not sure if i spelled it right). He really went above and beyond and wouldn't even accept a tip. I really enjoyed his positive attitude and hope for his continued success.
Jon C | Overall ExperienceEverytime I opened my unit alarms went off because I was never told I had to put in my code when I went in. My unit was at the end of row the lights NEVER CAME ON did not feels safe when I was there by myself. When I said something when I closed out the unit I got " yea they are working on it". I also ask if I was getting a refund for time left that I paid for was told no.
Carole H | Overall ExperienceI find the units to be a bit pricey, though that's apparently the case with all units in this area. But I can't fault the staff or the units themselves. And there's an excellent pupuseria and grocery in the same parking lot!
David B | Overall ExperienceThe security system took a little getting used to, but it makes sense. Staff were friendly and helpful.
David B | First ImpressionsStaff was very good overall. Katrina did a great job. I had multiple units over several months and didn't have any issues or concerns. Rented a 26 foot truck which worked well and was clean. Have not always been able to say this about Uhaul, but great job. I will use you again when the need arises.
JERRYSCOTT J | Overall ExperienceGreat service and facility.
Jeffrey B | Overall ExperienceKatrena was amazing
jerry b | Overall ExperienceEvery one there did a great job. Thank you
James B | Overall ExperienceThe staff is excellent. Their very friendly and willing to assist at a moments notice. Awesome experience!!
Derek D | Overall ExperienceWould never recommend this location to anyone, I place my belongings in storage in March to go back to take it out and so many things are missing. Some very sentimental and can't be replaced, Worse experience with a storage facility
Danielle G | Overall ExperienceYoung girl with long dark hair locked up 30 mins early so she could eat her meal then was rude about helping me, she was busy eating I was inconvenient for her. Poor customer service.
Mary A | Overall ExperienceInvoicing process needs help
Joyce G | Overall ExperienceAll the staff was very friendly
Malika N | Overall ExperienceApril was excellent in helping me find good unit and very friendly
Bertha E | First ImpressionsMy experience with Uhaul wow I had two sectional sofa and boxes clothes in storage when I came to take my belongings out there were big rat holes in my sofas and boxes. The young lady never put my insurance in so they said I couldn't file a claim. So I called customer service the young lady that took my application no longer works for Uhaul. So I had to throw both sofas away and as I throwing it away the baby rats was jumping out the sofa. I will never use Uhaul again there were so many mice rat droppings on the floor. I will never use them ever.
Angela T | Overall ExperienceI'm 62 yrs old and I'm disabled on my right side of my body and I wasn't aware of the storage unit set up i rented a small unit and I was told that I would have to get a top unit and would have to use a ladder to put my things in the unit because that's the only one that was available but when I finished I noticed a lot of units that had the same tag that was the one I rented costumer ready I didn't go back to the office to complain but I will know better next time thank you for your time
michael t | First ImpressionsThe only criticism I have is that on many occasions, ( at least once a month) there seemed to be multiple vehicles parked in the 3 space garage area, often unattended and very much in the way of using the space as advertised. Typically, this would be a truck and their personal vehicles sometimes taking all 3 spaces. One evening the garage was not only full but there were children riding scooters down the hallways and through the doors On another occasion there were 3 guys working and their rented truck and fully extended ramp was parked sideways across all 3 garage spaces. They kindly moved it and allowed me in, but then rather than backing it into the garage, they returned it sideways again ! Also, FYI, there seemed to be some rodent droppings on the floor of my unit when I vacated. I am 60 years old and need the short distance and indoor security that your facility provides. Perhaps just a note posted inside the garage to kindly leave space for others, not blocking any doors, or access to the garage area may be helpful in the future. The service here is excellent, I never had a problem at all. Amanda Hall totally rocks ! When my work picks up again after this pandemic, I will be sure to call U Haul for any future needs. Thank you all. Tim Guilliams
Timothy G | Overall ExperiencePlace is full of rodents stay away never again
Natatcha D | Overall ExperienceIn door units are a great idea, I had 24 hr access & felt safe every time I went in at night. No complaints at all from me great place to store & rent a vehicle if necessary.
Tiondre C | Overall ExperienceExcelent good customers service, best location.
Henry D | First Impressionswell maintained never worried a minute about my possessions
Deborah T | Overall ExperienceI had my things stored for 7 months. All was good during a difficult personal time for me. I definitely recommend u-haul storage unit in Dundalk, MD.
linda j | Overall ExperienceOnly one complaint: The alarm that sounds frequently in the facility is way too loud. Is that really necessary? Otherwise so far so good.
Robert P | First ImpressionsLots of evidence of rodents when we moved out of our storage unit. Droppings on most of the furniture and on the floor around the unit. Probably should add more of the traps.
Daniel C | Overall Experiencethe management staff is exceptional and the girls are very friendly !!
gary h | Overall ExperienceThe staff was every helpful and nice they answer all my questions
Pearl C | Overall ExperienceEvery employee was nice and very helpful. Even when I was undecided the employees were patient with me.
Marquita S | First ImpressionsOverall, great experience. Later weekday hours would have been nice, but not crucial.
David H | Overall ExperienceThe facility is clean and well lit but the staff are not friendly.
Margo W | Overall ExperienceThank you it's clean and your representative did a good job .Very patient
Mary S | First ImpressionsSlow process checking out
Jeneen B | First ImpressionsI ran into problems the moment I rented a storage unit by receiving an increased rate from what was stated upon making a reservation. Store manager never called to clear up the problem!
Joseph W | Overall ExperienceVERY PROFESIONAL,PERSONEL VERY POLITE. FIRST CLASS OPERATION...…...THANKYOU VERY MUCH DONALD EDWARDS
Donald E | First ImpressionsSo far so good Great rates and wonderful customer service
glenda m | First ImpressionsVery pleasant and helpful.
ELVIS C | Overall ExperienceThe facilities are clean, in good shape. The process was easy to use. The staff were very helpful.
Joyce G | First ImpressionsVery polite and helpful with all my questions.
ELVIS C | First ImpressionsWe had a wonderful experience with the facility and your staff. Coming back in the future for sure.
john k | Overall ExperienceGreat customers service!
Kellesha M | First ImpressionsOMG this place is the best ever you guys made this so easy for me thanks
Elaine W | First Impressionsvery helpful and professional
Robert P | First ImpressionsI love the new location
Jeffery M | Overall ExperienceNo one is on the same page there. Also, charged with out authorization. Edward in UBOX was the only helpful person. No one communicates and company as a whole is far below what it should be!
Edward P | Overall Experienceyour representative was very nice and professional
Deborah T | First ImpressionsVery nice!
Jacquetta Y | First ImpressionsVery courteous and helpful during a stressful time. Amanda and her team were beyond helpful. They were more interested in providing excellent service than making a dollar. Will return! Thank you. A+A+
marcus f | Overall ExperienceThe experience was beyond perfect. The U-haul staff were more than professional and, the space that I've temporarily aquired was clean and perfect for my needs. Much thanks to everyone at U-HAUL..
Steve R | Overall Experience