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DAVID SCustomer Reviews for U-Haul Moving & Storage of Edsall Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep doing what you are doing.
ANNIE WSlow down and give the next customer more time
CURTIS EReally impressed with the customer service on the phone and movers! Courteous and friendly. Thank you for hiring great employees!
Lola GStraps we’re all tangled check equipment before hand
Alan MTrailer was well maintained but it was dirty.
RICHARD Bbed frame arrived damaged.. not sure what to do about it
Anca DEverything was smooth and easy thank you so much
Jeannie EAmazing service! Quick, professional, and super helpful. Made our quick move so much easier—thank you to the young people working there!!!
ARTAN GCustomer service was magnificent the young man who was at the desk is a good asset for the company he take care of the customers as he is running his own business Good job
FANTAHUN TThere were an abundance of furniture pads. I was Only slightly overwhelmed about them. But my driver took them at pickup. Also provided me a lock when I didn’t notice I needed to. Shoutout to Cristol for her help!
Carl PVery nice and helpful young man at the dropoff. Easy process.
KENNETH SI love this location...I forgot what a difference it makes and came back after using the location a few years ago. The owner is always interactive and the team there seem like real "friends" who take pride in getting us ready for a great move. Even returning when we were exhausted, the check in guy waved us in with a smile and asked how it went. He got me checked in and on my way quickly and with true care. Awesome Team!!!!
PATRICK JCrystel was awesome! She's really knowledgeable and punctual, and helped us place the uboxes so they wouldn't stay on the way of traffic. Great service!
Enrique SVery quick service
Iris BGreat experience, great support. A special shout-out to EVERGREEN and 3M, the moving assistance for delivery and loading/unloading. Guys were great, professional, on time. Recommend them both!
Douglas FHonestly all the staff was super friendly, helpful and excellent at their jobs :)
SAMUEL EWell done!!
JAMES PI want to call out Janelle who delivered the boxes to the uhaul facility. She double checked our boxes, followed up on what we needed and called after just to make sure everything was set. A bright star in a hectic process. I believe she works at the Edsel road storage site.
Louis MRight now nothing everything was a great experience
MARY EThis was the third location we were sent to. While the workers at this location were super helpful with getting us what we needed for our reservation, everything leading up to this was extremely frustrating. In addition to changing our pick-up location, u-haul also changed our reservation time back an hour and then back another hour. Because u-haul did not have the truck we were promised with the reservation, we had to use a smaller truck from this third location. The whole experience took over an hour (not including the two hours that u-haul changed our reservation time for). All of this occurred while movers were waiting on us and it set the whole move behind.
SCOTT VAmazing service.
ANGELA GNone. Excellent!
DOMMHEL MThis location has been my first choice for the last few rentals and will keep its place for the future.
Hector LNOTE: I reserved a truck originally at a different location for 12 hours. I wasnt aware I needed to pick it up within 30 minutes, and was late to pickup. I lost my reservation. I was upset that this information wasn't explicit enough in the reservation details, or I would habe come early. It delayed our moving process and our movers had to wait an extra amount of time. In the future I hope uhaul will spell out the fact that just because you're paying to reserve the truck doesn't mean they'll hold it for you during that window. The edsall locaton was great, luckily and we got another truck.
DENISE EExcelent location and a lot of cars to pick up
OSCAR ABrand new van worked beautifully; starter button was a little hard to find; turn-in was easy too. Service at check-in desk went very well.
THOMAS FEverything was great.
Scott ZThe Uhaul staff seemed to be young but were very professional, knowledgeable, and incredibly helpful. They run a tight ship and should bemefit from their hard work and great service.
COLBY MChecking out sometimes take forever. I like to return after use late at night. Why am I penalized for that. It’s dark, rainy and cold many times and do not wish to spend time alone in your parking area.I bring your vehicle back 10 hours before it’s due and you want to charge me an extra 20 dollars? Last I am no longer receiving a final itemized bill after returning your vehicle. I Only find a total that was deducted from my credit card with my online banking.. Why no final itemized invoice. Starting to think something’s not being done very professionally at U Haul.
STEPHEN EPads weren’t in the truck. Confusing to ask someone to take photo of rear when you park the trucks bumper to bumper
DANIEL AThe customer service person Jonathan was really nice and professional. Our issue was with the equipment not with the service we received. We reserved a 10' truck and the first 2 trucks we were given keys to had the engine light on and had a horrible smell coming from under the hood. The third truck was drivable and after 45 minutes we were able to get on the road.
ANNA MExcellent staff at Edsall Rd. Super smooth.
STANLEY DIn store and contactless pickup experiences were both great!
Caroline MThe location needs clearer drop off directions in terms of where to leave the truck.
THOMAS PBest uhall in North America its clean massive place very clean easy to book staffs are fast and amazing clean washrooms , also big parking lot for our own vehicles while renting the U-Haul and using the services overall I think is the best U-Haul in the country and North America
MOHAMMAD Rexcellent professional service
TOMAS VNo suggestions.
Harold CVery friendly and helpful staff. Thanks!
Mark JProvide more explicit information about how to return furniture pads
Alicia PVery friendly guys, did everything quickly and professionally. Very pleased.
IAN AAwesome U-Haul location.
KEVIN KHad everything I needed. Nice clean location. Professional, friendly and courteous staff. Would definitely recommend for all your moving needs.
Caroline BVery Hospitable
RAYMOND JEmployee at the desk was extremely helpful and respectful
ADAM KService must improve and someone must guide customers in the parking lot.
JONATHAN AInside the truck was dirty. Customer service named Kaleb at front desk was eating chips while talking to me.
daniel fGreat customer service. Had the truck ready for me after a large snow storm.
CHRISTOPHER JYes I broke the contract and returned the vehicle to the wrong place. But you don’t have to be this rude. Your store does have confusing location with the Richmond Hwy store, please don’t act like you never made mistakes before. If I were manager, I will put up a sign to remind people to double check if they are returning to the right store. Why lose customer when you could have opportunity to get more customers?
BAIYI ZLet Bethany know when to close the store on Sundaies. Try not to have an attitude if she thinks,, she is helping a customer after she closed the store early. She didn't go out the way to ask any manager anything to assist me. Her attitude change my on days to come there. I am happy warehouse ge tale did apologize on U haul behalf. I am glad he let me know he heard everything.
JAMELLE EHave separate drop off procedure for trailers vs trucks. Thirty minutes was required to return equipment.
james rN/A
MATTHEW BThe counter personal was awesome. Thanks again ill be back again.
PAUL VYour team was very friendly and helpful and courteous… they deserve a bonus
ANTONIO R