Customer Reviews for U-Haul Moving & Storage of Ewing at North Olden Ave

Rating:

2.0

The location is not optimal. You gotta drive through the “Hood” to find the location.

Rating:

2.0

Sometimes I paid late and one particular employee made a smart comment about it once and I hate how they keep calling for a couple weeks late when I have to pay a late fee anyway

Rating:

5.0

The U-Haul staff was kind and attentive. She walked us through the process and was very patient. The communication was also clear and consistent.

Rating:

5.0

Nothing

Rating:

5.0

null

Rating:

4.0

null

Rating:

5.0

The lockbox combo was in the app and that was correct. The Vehicle key did not match the vehicle in the app, though, so I needed to use the UHaul chat to correct it. Once the agent corrected the vehicle in the app, I could no longer check out on the app so there was only the rear vehicle picture, not all 4 sides. Nevertheless, I was able to leave with the truck.

Rating:

5.0

null

Rating:

4.0

null

Rating:

5.0

null

Rating:

5.0

Great service the customer service at the office was outstanding

Rating:

4.0

null

Rating:

4.0

null

Rating:

5.0

Darrel the manager was very helpful during my move out process!

Rating:

4.0

When I first was called regarding my truck a representative said this location wouldn’t have the equipment I needed and sent me instead to a location nearby called Jeff Quick Lube. I don’t understand how the main Uhaul location wouldn’t have a 10’ truck. I arrived at Jeff quick lube at 8:20 for my 8:30 reservation, and no one was working there despite their hours online listed as opening at 8. By 8:45 we were still standing in the cold rain with no one to open the business or help us with the truck. I called Uhaul where a very helpful rep updated my reservation to the Ewing center. Please evaluate the hours and convenience of Jeff quick lube as it was nearly an hour long and very unfortunate detour that I don’t think needed to happen in the first place.

Rating:

5.0

The manager gave me all the information about the facilities and how they work, guiding me step by step to access my storage.

Rating:

5.0

Great service the customer service at the office was outstanding

Rating:

5.0

Rat dropping. On my things.

Rating:

5.0

Friendly!

Rating:

5.0

The lockbox combo was in the app and that was correct. The Vehicle key did not match the vehicle in the app, though, so I needed to use the UHaul chat to correct it. Once the agent corrected the vehicle in the app, I could no longer check out on the app so there was only the rear vehicle picture, not all 4 sides. Nevertheless, I was able to leave with the truck.

Rating:

5.0

Was treated with excellent service.

Rating:

2.0

i have had rodent problems since october/november and have spoken to management and corporate and it seems that the lack of communication between management and corporate aren’t on the same page. i had sent pictures of dead mice inside my sneakers and belongings.i had trusted your facility with my belongings. talk about first impressions. not good. i had moved out on 2/2/25 and my belongings were all filled with mice droppings and food the mice had brung.

Rating:

5.0

Darrel was amazing. He was very patient with me. He was personable, knowledgeable and very polite.

Rating:

4.0

Just where the trucks are parked the is lot of MUD so the customer it’s all muddy getting into the truck then the truck gets muddy.

Rating:

5.0

The associate at the front desk was very helpful and assisted with all questions I had.

Rating:

4.0

U-Haul giveme the service very extraordinary.

Rating:

2.0

Customer service was subpar.. truck was fine

Rating:

3.0

I don't know how end up paying 86 dollars to rent a truck that I thought was 19 dollars a day,I had the truck for 6 hours just don't understand

Rating:

5.0

Prices excellent

Rating:

5.0

Good

Rating:

2.0

on return of the truck sign in the door unable to be at front desk will return later

Rating:

5.0

I did contact Darel because I didn't know how to get in but he answered the phone and helped me get in. The facility was heated and clean. My only complaint is the unit across from me smells like corn chips and with the heat it was burning my nose.

Rating:

4.0

The pick up for the van was not so clear so better signage can help. The van did not have a full tank and am sure I put more gas in the van than I picked it up with. Have pix to verify. Do not prefer to share bad news just suggestions to make it better for the next. Please note the display never lit up for radio etc…there was a tire pressure warning and the yellow light is on. Please also check that the Auto light function is working. When I was leaving in the dark I could not see any lights on. Needed to put on the far right. Not a complaint and all was pretty easy and convenient. Please be sure not to overcharge for gas or miles. Thanks and happy holidays.

Rating:

5.0

The manager was great.

Rating:

4.0

The manager could not guarantee the opening hours. Alwaays late. It’s frustrating not being able to access if you have business stuff in there

Rating:

1.0

Manager showed no leadership skills or customer service. Also employee seemed under the influence of drugs. By far the worst experience I’ve ever had with the company. Will never use this location ever again or the company for any future moves. You lost a valued customer.

Rating:

5.0

The process started off unstable..the guys didn't have a truck to over the u boxes...the main office in NJ lack communication skills & professional skills with third party who we contracted with at the time of service. The Agusta Ga crew was amazing.

Rating:

5.0

Gentleman at the desk was very nice.

Rating:

5.0

Everything was perfect

Rating:

5.0

I’m satisfied

Rating:

5.0

Alex at the Olden Avenue location was a great help!!!

Rating:

1.0

They charged me 600 for 5 days would never recommend!!

Rating:

5.0

Very organized and helpful. Vehicle was clean and well maintained

Rating:

1.0

Train your mangers so they know what they are doing. The workers were able to resolve issues that the manger of the store messed up. You should fire that current one and put the worker that resolve the issue in charge. He really went over and behond. From what iam hearing I am not the only customer that the manger messed up.

Rating:

5.0

The staff was very professional and knowledgeable.

Rating:

5.0

Awesome you Rock!! Thank you!!

Rating:

2.0

Computer system was down. Customer service was terrible. Business hours should be expanded. Employees should have familiarized me with the truck especially the many buttons inside the cab. Ask to rent a utility dolly and then was later told there were no utility dollies available.

Rating:

5.0

I'm impressed this place was so ready to go with all the packaging and storage. I only needed to nice within a few towns so the extended van was enough for a one day use. They were helpful when returning the rental. Thanks guys.

Rating:

5.0

Agent was very helpful.

Rating:

2.0

Is too expensive, the price for the Mille is to high

Rating:

3.0

When checking out, Alex was very helpful.

Rating:

5.0

Quick and easy pickup

Rating:

5.0

We r please with what we saw with our unit. Thank u.

Rating:

1.0

Staff member was incredibly rude and unpleasant. No manners at all.

Rating:

5.0

The guy was really friendly and very helpful. This is my first time renting a truck and he made the process very easy for me to understand. In the future i will come back and recommend this location to my family and friends. Great job and service 10 out of 10!

Rating:

3.0

When I picked up vehicle couldn’t see the mileage. They ask how many miles I was traveling. I told them no more than 15. I did maybe 5 miles and they charged me for 15 still. They did not check the vehicle they just put 15 miles in and charge me. I would still recommend just make sure you check your mileage.

Rating:

5.0

great gm

Rating:

5.0

Keep up the great job you’re doing.

Rating:

5.0

Professional. Nice man made the process easy.

Rating:

5.0

Overall it was a good experience. I will definitely use them again.

Rating:

3.0

I was a bit troubled by the clerk taking calls and training an associate while I waited to be acknowledged. The associate can wait a few minutes and recalls can put on hold for a minute. Also the process to rent a vehicle on your phone is too long a a bit challenging.After I reserved the truck online I thought some of this information could be transferred over to expedite the process. This was my worst experience with renting a vehicle. Lastly , the clerk at the counter could be a bit more customer friendly to help ease the frustration of the process.

Rating:

3.0

You changed the pickup location the day before to a location that was not even open the day of my scheduled pickup, so then I had to drive 40 min from my original pickup location to Ewing, and more than that back to where I was loading the truck. For the extra gas and miles I should have been compensated. I will not be using UHaul ever again.

Rating:

5.0

The young man working there was extremely helpful and friendly

Rating:

4.0

Great experience at this location, but I would just like to see extended access hours. Of particular note, when I checked out on Sunday, 1 September, I had a fantastic customer service experience with the employee on duty (Alex). He was dealing with a difficult customer/situation, but maintain a professional composure and still handled the other customers in line with a professional, expeditious, and extremely polite manner. He even called at the end of the day to confirm my request. I was very impressed! It's that kind of customer service that will make me a repeat customer.

Rating:

1.0

My uhaul was 2 hours late! The service representatives were prepared to do nothing to get me a replacement truck and let me go without one. I had to advocate for myself many times until they finally found me another one. This was an awful experience and I will never use U haul again. My customer service rep was Jamal T

Rating:

4.0

Renting with remote check-in was convenient, but the process was cumbersome, and didn’t have clear instructions ahead of time.

Rating:

4.0

I gave them four stars because my last experience was a negative one. However this time around they did very well .

Rating:

3.0

U-Haul sucks because they have one person working the line is out the door you gotta wait 15 to 20 mins to get help that’s crazy while your spending your money wow!

Rating:

1.0

My truck pick up time was 8pm. Poor illumination near key box. Customer care keeps you on hold for atleast one hour- didnot resolve my issue. Had told that will pick up when store opens (scheduled) but store manager was ready to talk as couldn’t see me on his schedule- HORRIBLE CUSTOMER SERVICE

Rating:

1.0

Made a reservation prior to checking out in June. The facility told me the reservation was complete. Arrived on August 3rd and couldn’t find my reservation. I was the very first one in line and other customers started arriving 10 minutes later. The guy at the counter instead of helping me just left me hanging and helped other people that came after me. I called Uhall to make a new reservation, I then told the counter guy I made a new reservation. He asked me to self check in. I tried doing the self check in and I was unsuccessful. I saw the manager and I asked him for help and he completely ignored me, he told me to wait for the guy at the counter. Two hours later he came back to me and tried to help me check in. He had no experience with the process, he then called his manager who told him he has to release the unit from the computer before I could self check in. It was so frustrating . Never again I will go there.

Rating:

5.0

Can wait until better closing hours I work late quite often through the week... beyond that excellent facility...

Rating:

3.0

Weighting for longer access hours

Rating:

1.0

The storage facility access my unit without my express consent and in the process my 55 inch TV and 3 32 inches TV were missing also a small office refrigerator was missing. They spilled pai t while accessing my unit as a result my table and bernhardt letter sofa were damaged. When l brought it up to the facility manager he said he does not go to the units. Very disappointing with the poor quality of customer service and lack of responsibility. The facility manager is very rude.

Rating:

1.0

Horrible experience multiple times at this facility and is documented on my account

Rating:

3.0

The process to get the truck at the auto body place was a nightmare trying to use the app. I waited on line for an hour when calling customer service to help fix the errors in the system to resolve it. Finally, the check in was awful. UHaul didn't send the information to the facility. The gentleman did his best. Getting into the unit was another process, unable to use my code and I had to call the front desk who had no idea how to fix it!! Poor guy. Finally got in, and hoping I didn’t encounter the same process. All the while I was paying movers $40 to wait!! Horrible experience

Rating:

4.0

Thank you for everything.

Rating:

4.0

Very convenient. Very clean. I just wish hours were open later

Rating:

2.0

The posted hours for self-storage access are incorrect. It says 10pm on the website and Google Maps, but a piece of paper on the door says 5pm until further notice. Sharing in hopes people will see this before showing up. Not having evening access is a big deal, especially if you work. Customers should at least be notified so they can choose a facility that works for them and plan their moving logistics around the correct hours.

Rating:

1.0

way too much detailed to Get into all of which is leading to a lawsuit. It was a travesty the way I was treated by the Uhaul corporation. So such a mismanaged outfit and it cost me my business. I can prove everything I'm saying Uhaul cost me a great deal of money and I intend to sue them, you'll be hearing from my attorney

Rating:

5.0

The GM of this location was super accommodating as we exceeded the access hours and even helped us assess the situation and ultimately we needed to move to a larger storage area- he could have easily held to strict policy which would have been a real predicament for us. I appreciated the flexibility and in general this is a well run business as long as the hours of accessibility meets your needs.

Rating:

3.0

The price and building conditions were good. The major downside was that the listed hours online to access your unit are not accurate. When I inquired about when the current access hours (9am-5pm) would go back to the listed times (5am-10pm) they said it might be a year before it happens. I understand not updating the website for temporary changes to the access. This is not a temporary change as they had no définitive plan when it would return to posted hours. I would have never rented a unit if I knew the hours were significantly shorter.

Rating:

2.0

I arrived at 5:30 pm on the day of my check in and was not able to access my unit or the building at all. There was a paper note on the door saying the building and storage units were closed at 5 pm. This is not at all what the website says for hours of operation. I was not able to access my unit until the following day.

Rating:

5.0

I was told to scan bar code in facility but never what steps e To take.

Rating:

5.0

Everything was perfect

Rating:

4.0

Everything was great except for checking in. I had to wait for one hour and 15 minutes to check-in. The one person who was working was very helpful, but there should have been others to assist with checking vehicles in, helping check-in, etc. Also, the u-haul app was not functioning properly.

Rating:

5.0

I got it when I needed it the most with friendly staff and clean facility with appropriate trolley

Rating:

4.0

Only thing I didn't like was that the access hours are 9-5pm only while they are finishing construction. It caused me to have to rent the truck for 3 additional days.

Rating:

5.0

Great job

Rating:

5.0

Just wish I would have gotten a bigger unit,I had to purchase another unit.