The manager wasn't very professional
Jimmy S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Fairgrounds
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I pulled up and parked the vehicle because I was waiting on my ride to pick me up. In the meantime I got out of the truck to take picture and one of the workers yelled at me from across the parking lot asking if I was dropping off. I said yes. She said I was just asking because you need to move the vehicle. I said okay but in the meantime I wanted to take pictures to submit via the UHaul App
PARIS MIt wasn't the equipment I reserved and I couldn't fully get done what I needed to get done. Also to travel over 30mins one way and not be notified that the equipment is unavailable is terrible.
KEON WYou don't need to do anything; your staff are very professional and very courageous. They help me, and they did an excellent job.
ADRIENNE BHire more employees and fix the rest room
REGINALD SYour worker are so professional and friendly.they know their job very well
ADRIENNE BQuestion.. why I needed a mayor credit card to rent the cargo van for 19.95.. today and I used .. my cash app card on Friday April 4, 2025 to rent $39.95 2-3 bedroom truck? What’s the difference ? Either was I paid them both
LESTER MNeeds to stop over charging prices to high and always charge over 50 miles even if you have the calculations of your move honor the price of the reservation
UNDRE BThis lady is a complete ROCK STAR. She went out of her way to take time with me. She put me in the right truck and I was on the road in 30 minutes. I'm telling you NOW. If you need a Uhaul. She is worth the trip to rent from her. She will go out of her way to help and accommodate you with all your questions and needed. My ONLY regret was She didn't come with me. She will never know how much I appreciate her kindness.
Ann LGreat service
John NIt was okay but make sure the person you speake with mark your move out date correctly
IKAE G | Overall ExperienceN/A
KAKARRIA SGreat staff and great service!
EDDIE HGet my return reciept before leaving
LARRY JService was just ok ...... no greetings upon entering business, no hello or nothing , * the customer has to initiate conversation, * the company itself is a good company, * it has always been the one who works there for me , customer service is just not happening at all .
JEANETTE EI had a good experience with the truck , * major improvements need to happen with customer service skills , ( customers need to feel respected , and talked to as we are adults 🙏 and not children ) not rudely, *
JEANETTE EI don't understand why uhaul doesn't allow you to rent equipment for 24 hours. I needed this equipment for 24 hours but was only allowed 8 hours, I just can't understand what has changed about this company. What if I needed it for 2 days because I was moving which I was anyway and as a result I had to rush and still ended up being very late bringing the equipment back which I don't like because it makes me look bad and untrustworthy. By me rushing it had my thoughts scrambling. This was an extremely bad day for me and my family all because uhaul doesn't do 24 hour rentals
Kimberly CI was afraid the whole time we were in through truck sound like it was going to breakdown the whole trip and the brakes were grinding it was similar clean but not maintained it smelled like rubber was burning like guessing needed oil change it got the job doing bring boxes from store to home but was the worse ride I've had
Constance GThe app was not functioning, and the website was down for two days. Additionally, the bathroom was out of order. There is also a need for more staff, particularly in the returns area.
AUBREY WThe U-Haul was extremely dirty.
Lakeshia DI had mice that ate into my items,and through my belongings I've been trying to contact customer service for my insurance claim. I can't never talk to anyone.so,I am not satisfied with the service. I brought it to the manager and I was told to contact the insurance company.. please contact me to handle this matter. I was over charged for my rental truck ..
Tatricia S | Overall ExperienceNothing
KARLECIA LI can't complain about anything the service was great.
LA TEverything was great! Excellent service, fast!
TENIKA WP I have recently used U-Haul in the past. This particular time the rental truck that I use seem to be old er. The truck barely got past 40 miles an hour and it was so loud that it gave me a headache. I had no problem with the customer service but when I brought this to the staffing attention, he didn't seem to care
JAMIE PThe lady at the register knew her stuff, and it was NOT a hassle for the first time ever. She was awesome! I didnt get her name, but she has an amazing smile 😁
Wendy HCustomer service was great and I would highly recommend this center!!
THERESA ZThis rental experience was one of the best customer service experience I've ever had by far. I will most definitely return to this location and refer to family and friends. When it comes to my rental needs from Uhaul.
WARENSKI WIt is already great
DELOIS WFirst I was supposed to pick up at King Boys Towing. I had a confirmed reservation. When I got there there was no one to help me just a phone number. The person said "Is there a trailer there? If not we don't have it. Call uhaul". Then I went to Bessemer and they had the equipment but couldn't figure out how to rent it to me.
ROBERT AThe U-Haul employees were very welcoming and helpful..
Tanesia HYou can not be face time someone while you are helping a customer and if it's multiple people in their and you got someone sitting next to you doing nothing they could try to help that was just my experience
LARRY CYou’ll have done a great job helping me with my situation I appreciate the service will recommend you to others thank you TJ
THOMAS Jthank you: grateful
EVA BNone
DENA PLewis pro movers were amazing both the gentlemen came in. They were very respectable. They were a prompt on time and made the move so much easier shout out to Lewis pro movers for being pros. Thank you.
LAMAYI SExcellent customer service from the young lady that helped me. I believe her name is Marquetta.
ERIC RHad problem finding the drop off box
RICKY LThe truck had a headlight out and one of the lines was broke on the gate
MICHELLE SThe attendant met me on the parking lot, made sure I received my receipt and closed the account. Grateful!
JUSTIN AOne of the best experience I had with storage the staff you have there especially the manager I have been in a lot of places storage in Newhall for service, but I must say this is the one that I will send other people to
Kashif Y | Overall ExperienceThe pick up process was a disaster. Initial reserved location was changed 2 days before pick up. The new “guaranteed” location (Santana Auto on Valley Ave, Homewood AL) had NO UHaul equipment and NO UHaul representative. I spent 20 minutes on the phone with a UHaul regional agent and they could not find my requested truck size anywhere within 40 miles. Finally they offered a larger truck (thankfully for the same price) at a location within 10 miles - but farther away from the original site. An hour later I had a truck, but incurred extra 20 miles of charges due to the far pick up location.
Randall TThe clerk was nice, however this location is way too busy for one person. Especially on the weekends
DIANE LEverything was lovely
JAMES AThe rental unit was rat infested as the ceiling was damaged and open in certain areas of the roofing. Later one panel had fallen and rats had damaged a great deal of my items and I was denied coverage from the insurance company RepWest that is a joke, Insurance in unnecessary although I paid for it because it was required.
Tina FThe staff at the Fairground location are AWESOME!!! They care about what matters most …. The customers. I have nothing but respect and gratitude to the workers of this location, they truly treat their customers like family.
LESHON SAll the staff members were very helpful and knowledgeable. Will rent from here again.
THOMAS SEverything was wonderful
DENITA HI was not pleases at check out. I refilled the gas tank to where it had appeared to have been upon rental. His online connection showed more detail than the speedometer and I was charged an extra $12+. I expressed how unfair it was but to no avail.
WILLIAM BI went to this location on October 14th to reserve a 10' truck for drop off in Huntsville to be picked up at 8:00 am on the 19th. Unfortunately, when I received my email confirmation with the address of the pickup site, it showed my pickup time of 12:00. This was unacceptable because this would have put me in Huntsville around 3:00 pm. I canceled this reservation and scheduled another one for the following week. This time I called in to schedule the date and time and asked the representative to schedule my pickup for any time after 4:00 pm on Friday the 25th so that I would have someone available to drop me off. Again, when I received my confirmation email with the pickup address, it had a pick-up time of noon. This time was an issue because I didn't have a way to get to that location. When I arrived around 4:00, the individual first had me waiting for more than 20 minutes while he worked on a customer's car, then he let me know that my reservation had been canceled because I hadn't picked the truck up at noon. I called customer service and learned that because I didn't pick up within two hours, the truck was canceled and redirected to another location with a drop-off truck available. Upon arriving I noticed that the hood on this truck had been popped and as I was following the instructions for retrieving the key from the lockbox, I lifted the hood and saw that the battery was gone. After calling back to explain my difficulty in getting a truck, I decided to drive to the Bessemer Road location because I was desperate enough to rent a truck that I would have to bring back to Birmingham. This was a total nightmare, but the representative there tried to accommodate me and at the point that I was about to finish this reservation, I learned that I could only have the truck for 6 hours. This was a total waste of my time because it was 7:00 pm and there was no way that I could load up the truck, drive it to Huntsville, unload the contents, and drive back to Birmingham by 1:00 am. As I was mentally accepting that this was another wasted weekend, a couple came in with a 10' truck for drop off. This is what saved me day and I was able to drive the truck home, load the contents, and lock it up for the early morning commute to Huntsville. My biggest issue or concern is that I specifically requested a pickup for a certain time, yet the reservation was made both times for noon.......I drove around the city of Birmingham on what seemed like a wild goose chase looking for a truck. I can't say that I would never use U-Haul again but I will make sure that any of my family and friends understand the importance of confirming their pickup time and the possibility of a cancellation if they are late picking up within 2 hours.
PAMELA TVery professional and friendly.
Benson SNone
Antonio B | First ImpressionsThank you U-Haul
Jerome J | Overall ExperienceNice people always friendly
Hubert M | First ImpressionsThe storage was dirty, something stick is on the floor as we speak.
Britney E | First ImpressionsThe ladies that work there were wonderful and down to earth. They were very helpful and pleasant to talk to.
terese r | Overall ExperienceGreat 👍🏿
Jerome J | First ImpressionsShanita and staff are always helpful with positivity. This move has been my first and it is arduous. They have advised me correctly on multiple occasions saving me money and time.
Anjanetta F | First ImpressionsThe whole experience was a very good one.
Jackie C | First ImpressionsThis is the first time I needed to use a storage space and I was very satisfied with the service.
Ruby C | Overall ExperienceI was quoted a free month and I even have that free month emails but once I got there it was completely different. That’s not right to quote a price then change it or say it’s according to facility. That needs to be in bold print when booking the storage. It's in poor taste and false advertisement.
Annesha G | First ImpressionsCustomer service should be better from the employees inside the store.
Mia D | Overall ExperienceI have nothing but good things to say about your company everyone was friendly they bent over backwards I love it!!
vera A | First ImpressionsIt was a last-minute move and ladies were very friendly and accommodating and help with storage and a truck. Very professional clean and courteous
terese r | First Impressionsvery good
JASMINE S | Overall ExperienceParking space was limited due to working on new adding new concrete to the area but not convenient alternative parking. Also better customer services with some of the reps others were amazing including Marquitta she help me move the truck, explain the process of storage and returning the truck, transfer the card information and very friendly to me and my friend.
laquisha w | First ImpressionsMs Cunningham was good, having a extra lock on the storage when I arrived on 3 different occasions for no fault of mine is mind blowing and a huge inconvenience, due to that I decided to cancel the storage after 27 days of rental, the staff need to make sure they know the status of each building as far as not being doubled booked,payment status, etc to ensure what happened to me don’t happen to anyone else. I will not recommend this Uhaul location 3038 Bessemer Rd, Birmingham Al 35208
Kala E | Overall ExperienceThe manager is great love her very helpful
Falisha G | Overall ExperienceThe attendant/ cashier had a bad attitude
Michael J | First ImpressionsThanks Rwrightbey
RICHARD W | Overall ExperienceI am disabled. they stole my families belongings. Moved our stuff. Claimed they fired person responsible. When I complained and asked for help. They sold our stuff. 2 days ago. Peter hall/hill Sharita Cunningham Twila should be fired for fraud, embezzlement and violation of rights. This is a liability UHaul will not survive.
JANNETT B | Overall ExperienceMy unit got damaged really bad, all my clothes and furniture was destroyed
Linda R | Overall ExperienceMarquette was very helpful and patience. Even those she was working alone she made sure I was well taken care of alone with the other customers.
FERRONYE E | First ImpressionsEveryone there is so pleasant.. Awesome staff
Vonetta P | Overall ExperienceLack of staff and had to wait a long period of time to check in when I checked in they canceled my reservation.. Very bad experience
Vonetta P | First ImpressionsThe manager was beyond professional. She was friendly, courteous and knowledgeable.
Beverly C | First Impressions1. Allow your customers who have been there longer than 6 months to use your private dumpster. It's selfish not to allow it. 2. Help customers toss mattresses, especially if they have been there longer than 6 months. Set up a system to help hall away items for customers who have paid for long stays. 3. If a customer has patronized your business for a considerable amount of time be willing to bend a few rules. Make it fair and willing to help assist the customer. Be willing to bend stiff rules. Then your customers will always return to a family like business.
Terria W | Overall ExperienceThe storage unit wasn’t suitable for what I needed.. had to cancel and go somewhere else..
AUDREY G | Overall ExperienceLamento mucho. Decir que la persona. Que me atendió de muy mala forma. Yo e requerido el servicio por otras ocasiones esta ves. La persona que atiende. No es nada agradable tenía una reservación. Y decíaque no tenía la reservación y que no tenían. STORAGE. a atenderme por qué mi inglés no es muy bueno me sentí muy incomoda con el trato hablé con una persona de servio y ella me ayudo. A que me buscara STORAGE y me dio uno muy pequeño fue nesezario buscar iotra reservación más
LILIA O | First Impressionsnice place. helpful staff
cottrelle e | Overall ExperienceTHE MANGER THE WOMAN! IS VERY RUDE AND SHE IS NOT U-HUAL QUALITY!
GENERAL D | Overall ExperienceThey were great!!!
Lashika R | First ImpressionsThanks for the free month! Awesome....
Nicole S | Overall ExperienceShe was nice the manager
Anthony P | First ImpressionsAlways friendly and was always greeted with a smile.
Davisha D | Overall ExperienceShanita is great!
DEBORAH N | Overall ExperienceThe young lady who helped me yesterday deserves a pay raise she was the only one working in the facility as well as making sure everybody was okay she held her own and she did it with a smile and gave excellent customer service at the five points location
Jasmine T | Overall ExperienceAngel was very nice and helpful. I asked her a question and she explained everything to me. She took her time and it was another female there also I think she was new but she was nice also. The unit was very convenient to me.
RUBY W | Overall ExperienceI rented the unit on behalf of my Nephew who lost his mother to a heart attack in July and his Stepfather in August. He lives in Florida and needed someplace to store househhold items. I am extremely disappointed that I could not get a refund of the unused portion of my rental payment. The ending date for my initial rental was 24 September. Prior to that date, I made a payment. My nephew and I cleared the unit out on 27 September, just 3 days later. I believe that I should only be charged for the 2 or 3 days from the 24th. and rest should be refunded to me. Thank you for your consideration. Mattie D. Harper
Mattie H | Overall ExperienceThe storage facility itself was excellent. I used the unit for several years and found no problems with my stored items. The problems that I had was with the parking. On Saturday, September 12, 2020, I parked my vehicle in a parking space painted for parking. When I parked, I felt a pull on my right bumper. When I looked, a nail protruding from the cement barrier had ripped off the right side of my bumper. I informed the manager, Shinita Cunningham. She said that the parking spots were for hitches, but there were no signs saying the parking spots were for the hitches. I now have a damaged bumper and I am not pleased about it because it could have been avoided. There are no customer parking spaces for storage customers. That problem needs to be addressed. On Sunday, September 13, 2020, the normal staff was off. The gentleman filling in could not open the storage area because he did not have the keys or codes. Me and my family waited for 1 1/2 hrs but were still unable to get into the storage area. I thought it was ridiculous that he did not have the correct information necessary to continue normal operations. It was very frustrating and I had to reschedule meeting dates with my family to complete emptying the storage unit. Communication is of the utmost importance to keep a business functional and your customers stress and worry free.
MATTIE M | Overall ExperienceCustomer Service was EXCELLENT..
Danita S | Overall ExperienceVery ,Very, helpful. Staff went over and beyond to make sure I was satisfied. KUDDOS TO THE YOUNG LADY THAT ASSISTED ME TODAY..
Danita S | First ImpressionsI wish the upstairs storage had a ramp we could use that when taking the washer and dryer up
Sheena C | Online Move InThis was absolutely the worst experience I have ever had moving with Uhaul. I just have spoke with 12 individuals from 800 Uhaul online, Ethics department, store managers, clerks, and maybe 2 individuals were pleasant and willing to assist my family and I. Hey ur storage reservation was secured wrong by representative, the services that were supposed to be available were not available putting the safety of my family at risk. The size of the storage that I reserved and was forced to down grade to a unit that almost didn’t fit the capacity of my goods. We were threatened by the staff. Worst experience ever.
Traci R | First ImpressionsI encountered some unprofessional conduct during my experience. Twice they posted a late fee when they failed to deduct the payment; I had to call headquarters twice. I feel being I closed out account a few days after making a payment, I should've been refunded
Charles H | Overall ExperienceI made a payment in January and your records stating that I didn’t I went to my storage and was unable to get in it had a lock on it and I’m not pleased paying my money for something and the person steals my hard earned money but I’m moving my things out
James B | Overall ExperienceManagement was very nice. Ms. Shenita was very easy to work with even when my account was delinquent, I received adequate notification and options to get my account current.
Keona J | Overall ExperienceThanks to y'all😊
Jacqueline M | Overall ExperienceExcellent
Janice B | Overall ExperienceYour price are to high storage and rental truck ..sorry I would not recomend u haul ....to any one that have my experience with them..
kc r | Overall ExperienceThey were very knowledgeable, kind and eager to help.
Janice B | First ImpressionsBeen coming here since May 1st, 2019 and I enjoy my visit every time I stop by to renew my contacts. Great staff.
Jose C | First ImpressionsI am from Arkansas and oftentimes I am in Birmingham and requires Uhaul services whether it is storage or trucks. If I run into any online problems. I call Shenita and she takes care of me. The best!!
Grace W | Overall ExperienceI was verbally assaulted by the female Uhaul representative as she had her crying child at work. 4 chairs were stolen via a former male personnel, and he destroyed 4 mirrors.
ANNIE E | Overall ExperienceI would have given this facility an above average rating but I had a bad experience concerning the handling of my property. Some of my property was destroyed and stolen from my rental.
Erica C | Overall Experiencei have not used your service in over a year. Please follow up on this. i never been in alabama .
Howard S | First ImpressionsI had already gotten my things out of storage and no one took the time to see that, but kept writing me about my storage fees. My things been out since November and I hate they didn't check first.
Cassandra Y | Overall ExperienceThanks very much to everyone!
Hazel N | ReservationWe had multiple changes and thus U-Haul was able to accommodate. Very friendly manager and staff. Thank you
robert m | Overall ExperienceEfficient and friendly prompt service will use this facility again
charles j | ReservationThe Staff's attitudes were horrible. I've used this company several times, but never have I experienced such rudeness.
Tywanna H | Overall Experience