You had one person, who was trying to perform multiple jobs. He was courteous, but overwhelmed.
ULYSSES RCustomer Reviews for U-Haul Moving & Storage of Fairhill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue was that the facility I dropped it off at was not the one I scheduled through the website. The original facility said they couldn’t take the trailer and sent me to the one on Allegheny. So I don’t know why you have us schedule a location and then have to go somewhere else.
KURT SExcelente servicio gracias
SANDRA SKeep up good work
LAWRENCE PExcellent customer service
EDWIN HThey were VERY PROFESSIONAL, service was in and out. And they were very straightforward on what and how to drive the car and bring it back
Sophia PThe guy on the 10th and the 11th was very polite and understanding and a big help to my daughter and me . The whole staff in a whole is nice at this location.
angela b | First ImpressionsIntial.time was wasted due to a lock being placed into the lock box for a truck that wasn't on the lot. The attendee had a bad attitude when I first told him I couldn't locate the vehicle. He proceeded to tell me to.check the back..I did that ALONG WITH ANOTHER CUSTOMER WHO HAD THE SAME PROBLEM and still couldn't locate the vehicle after 10 minutes of not being able to locate the vehicle I finally found the attendant again who realized they had clearly made a mistake !! The truck I was then given was one that they had just parked that someone had returned so it was not washed etc.
CURTIS WCustomer service was unacceptable. The woman barely explained anything and appeared to be dissatisfied with her job
LULINDA MThere are very nice staff working with highly professional attitude. I forgot my cellphone there and they reached me out to pickup. 5 stars.
ELIASGEOVANY LThis was my first experience renting at a U-HAUL facility and I must say the experience was enjoyable
joseph t | Overall ExperienceStaff here at amazing any time I need a Uhaul this will be my place
KEITH CI have used U-haul for years and LOVE this location and staff, I've never had a problem here
james s | Overall ExperienceThis location always take care of me...Thanks!!!
Anthony MThere were many unproffessional factors with both sites that really turned me off.
Nashay HAll staff are amazing at location
JOSE LThe staff were friendly and helpful.
VELMA MTry using full tanks of gas, to start. It was one notch to empty. Overall experience great, service excellence
Drew CMake sure that the tire straps are very secure
LETICIA RStaff was great
CINDY TThanks for the service like 👍
ERNESTO LClearly a nice place to store your belongings
joseph t | First ImpressionsCustomer Service was real good the truck had a light out on the driver side and the driver door would not lock overall I give my experience 7 out 10
Montanez PGood experience
JENNIFER MDon’t use the app. Does not work well when trying to submit pictures. Can’t get past that screen. Guys inside helped me out.
Leonardo CNeeds more help, nobody in office to help you wait 20 minutes before someone comes to help, not a good location to go to, need better professional help
WILLIAM LThanks Tone GM for You great services
CARLOS M | First ImpressionsGood customer service and fast check out
Rigoberto MThe trailer was not clean. The left turn signal was not working and the chains missing the rubber retainer.
Ayad AThey wasn't the best at anything that was going on at that location Glennwood & Alleghny they could be better
Geroy C | Overall ExperienceStaff member always treat us with love and making sure we satisfied with any question or arrangement.
Denisse V | Overall ExperienceWe had reserved a 5x8 U-Haul at a different location and we were notified that we had to pick up at the Allegheny Ave location. The trailer didn't have the correct wiring and that the location didn't have anything. "oh well"??!! Thank goodness my husband is handy and went to the local auto parts store and purchased wire, wire cutters and tape. Absolutely ridiculous. Horrible experience.
Leslie AIt was cheaper
Magdalena CThe customer service was atrocious. Wehn i arrived the front desk was empty. I knockedat the back door for some service and thats when the abuse began..I was even threatened not to be rented a truck once I brought this horrible customer service to his attention. I spoken to the manager the next day and it was even worse.. No apology no not even a have a nice day. I felt so threatened I had to.bring my son the next day. I am.old enough to be thier mother and I told them so.. They were just acting like angry thugs.. PERIOD. When you walk into the store.. You don't even get a " Welcome to Uhal" This is sad to give your money for service like this.. AND IVE ALWAYS RENTED FROM UHAL.. Well never at this location again.. A customer had to assist me in finding my truck...The employees gave me the keys and turned off the.lights.. smh
gwendolyn jStaff was nice and straight to the point
TIFFANY BMás transparencia en el servicio
MAIKOL AMy I went to uhaiul to retrieve my property after receiving a final notice letter I was informed my property had been auctioned off and I was informed the letter I received was late but it was immediately after I received the final notice letter it was not my fault that uhaiul sent me the final notice letter after haul had auctioned my property off I never git notification of the suction. I've informed uhaiul both at the fairhill location and the 29th street location that I am a very sickly person and I be in and out of the hospital for my medical conditions and I be weak alot so I have a power of attorney which is my niece that helps me and take care of my affairs and I provide my neice's name and number( Marcia Lynch)No one from uhaiul called my power of attorney once to inform her of the suctioning of my property neither have I got notification of my property. The Final Notice letter I received was after my property had been auctioned off and I was only informed that my property had been auctioned off after I went to uhaiul immediately after I received the final notice letter with help. I feel that uhaiul is responsible for my losses and should take responsibility for the missing final notification letter that I received after my property had been auctioned off it was not my fault that uhaiul did not make the appropriate motivations and did not send me the final notification until after my property had be auctioned off. As of this day I have not gotten a notification informing me about the auctions though I was only informed of the auction when I went to uhaiul to retrieve my property immediately after I received the final notice letter in the mail.I feel I was mislead with a final notice letter after the auction I also feel that someone had a personal interest in my property prior to me going to retrieve my belongings from uhaiul therefore I was not notified until after the auction had taken place nor was my power of attorney ever noticed.I strong feel that after I informed uhaiul of my medical conditions uhaiul should be responsible for my property as well as me being misinformed. To provide that uhaiul was informed about my sicknesses the last time I had payment my late charges was removed because I had been sick and hospitalized.. I f anyone from uhaiul want to discuss this matter prior to me taking legal actions I am available and can be reached at the number I provided above or by way of email at anthonylynch20@gmail.com. in closing I would like to thank anyone from uhaiul that considers my concerns and issues at hand Sincerely Anthony Lynch.
Anthony l | Overall ExperienceI was very impressed with the way the gentleman did business . I really think that more was done than what I paid for. I see no need for improvement!!!
WILLIAM MYou should install ramp or elevator at lower level on the office side instead of stairs. It was difficult to get to our unit when the bay is closed and get heavy things into the lower level . .
ARMONA E | Overall ExperienceThe customer service was great, but the employees on the ground are overwhelmed. The owners need to raise wages for -non managerial- employees and Hire more people!
Mike MNone
MARLE LThe only thing i recommend is thay a van comes with a wheel cart also. Just in case its needed
SANDRA EThey were very welcoming and helpful thank you fellas 🫶🏽
AMBER ACommunication is great. The team always reaches out and keep you on top of your monthly payments. Tone Eddie Were great.
LEROY JUhaul Rep was really friendly, supportive and got me what I needed quickly and efficiently. He does a great job every time I am in the store and he manages my reservation. THANK YOU AND GIVE HIM A RAISE! #EXCELLENTQUALITY Service! 100%
WIBUR CEven though i didnt get his name, customer service agent at the front was extremely helpful and friendly. I was anxious before I arrived but he made my overall experince run smoothly.
JESSICA WNothing everything was great
miguel aDon't provide trucks with a neay empty gas tank. I had to take time to get to a gas station and fill gas so I would not get stuck with an empty gas tank.
DAVID EPopping was very kind and pleasant.He deserve a raise not the one with the blonde hair the other one
jaydien rThe cargo van was not driving well keep stalling while driving , I return it the next day I could not finish what I need to do with the cargo van was afraid I will get stuck .that experience was bad for me and nothing was done about the situation
AISHA MTruck had many issues made me feel unsafe
PATRICIA RNot much.
James HGOOD SERVICE
RODNEY JNone
CHARLOTTE WNothing
GERALD RI was very worried to go to the W Allegheny Ave. location as I am from NJ and I wasn't sure how safe it would be yet when I arrived the Employess were absolutely fantastic and the area that this Uhaul was located in I felt very safe! Thank you to both the young man and woman that were working there the day I picked up my trailer. They both had smiles and were so polite and helpful and are a True Asset to the Company! I won't hesitate using them again in the Future!
LAVENA PQuick drop off, large lot
JOHN AJust keep.doing what you guys are doing. Very professional and they got me.in and out in a timely manner
RADAMES LContinued maintenance on trucks. For example the truck I rented had a driver said mirror that seemed to be stripped and always needed to be adjusted while using the truck. But as far as customer service the manager at the site was great and very concerned about making the customer happy.
NIA JThis location has Great employees. Not only would I recommend them, I'd also do business with them again.
Richard j | Overall ExperienceGreat area and staff
ARCELL M | Overall ExperienceThe people there were GREAT AND HELPFUL, it was Ubaul in general that made it a HORRIBLE experience and there's a dispute filed bc the issues I had so I'll check back AFTER I receive a resolution to the dispute.
Nicole S | First ImpressionsFriendly staff. Fast and efficient with exceptional customer service
luis c | First ImpressionsThey guys who work at this facility are very professional and helpful at all time. I highly recommend this UHaul location. Thank you for making my experience great.
Alysa R | Overall ExperienceAn employee attacked me with a bottle.
LAMAR Y | Overall ExperienceMuy amable y servicial el agente de servicios 💪🤚 UNA DE SUS MEJORES HABILIDADES Y CUALIDADES ES QUE EL CHICO ES BILINGUE 💯💯💯💪❤️
Raquel O | First ImpressionsIt was a little complicated at first with so many people that we dealt with but it's so far working out..
Alexis F | First ImpressionsStorage was secured had no problems. Everything went well.
phyllis p | Overall ExperienceWhen I first came in the gentlemen was very helpful with getting my family and I set up very knowledgeable and nice
Courtney B | First ImpressionsGreat Staff for all of the 10 years that I stored my business props and products. Elridge Moton / Jaymark Enterprises
elridge m | Overall ExperienceIt was a pleasure utilizing your facility
shirley w | Overall ExperienceThank you for doing a great job
vernon h | Overall ExperienceI really appreciate how helpful the U haul employees were, they were nice and polite as well, it was a great experience for my first time using U haul the employees also had good customer service and was helpful at all times I give them a 10 out of 10
yvonne b | Overall ExperienceExcelente servicio Que
JULIO R | First ImpressionsI love Allegheny UHaul and it's staff
James S | Overall ExperienceThe guys at this location were very nice and helpful
ROSA F | First ImpressionsYou can tell that the people who run it don't care cats and everything be inside that place I had to move out into another facility it was so disgusting
ANTONIO M | Overall ExperienceBy far the best customer service i’ve received from any business in philly. everyone on the staff is kind, respectful and knowledgeable about the self storage units as well as the cargo vans and trucks. This will be the only u haul i recommend to my friends! i will be a forever customer. and a special shout out to the storage unit manager at the allegheny location. he went above and beyond to find me a store unit that was able to fit all of my belongings..this was extremely helpful since i was going through a stressful home transition. ALL EMPLOYEES THERE NEED A RAISE AND A BONUS ASAP FOR THEIR OUTSTANDING CUSTOMER SERVICE AND DEDICATION TO THEIR CUSTOMERS!
ATHENA T | First ImpressionsThe alignment on the truck I received was acutely off. I got into a 3 car wreck. The staff at Uhaul admitted it was there fault. I have been asking for this in writing for the past 24 hours and it has not occurred. I am contacting my lawyer and the police department.
Mike R | First ImpressionsVerry nice staff and verry helpful
jackeline m | Overall ExperienceMove out date, was exactly 8/1/22
amanda d | Overall ExperienceI brought the van that I rented back late and was charged an extra $20, which I am ok with, but I have issue that I was charged for an extra day of the "insurance" the truck was left in the U-Haul parking lot and the keys were turned in and therefore, I had no access to the vehicle. Not pleased. This and the fact that I cannot access my unit beyond business hours.
Staci A | First ImpressionsUnable to pay storage payments on line after numerous contact with staff. Was charged late fees as well with actual time phone hardly ever answered. Mice droppings in storage checked out early and was not given retro pay
Denise M | Overall ExperienceStaff is excellent, patient, knowledgeable they all deserve a raise customer service was a ten plus
DAWN B | First ImpressionsI was able to access my storage @ the times I needed to worked was very polite & friendly & good conversation
Rasheen W | Overall ExperienceKeep up the good job 👍
Micheal W | Overall ExperienceThey had rats and when I went to get my stuff out of there there was rat poop everywhere and on everything on my kids clothes, shoes, toys,valuable stuff to me was ruined and had to go in the trash and they didn't inform their customers and that's not fair I haven't used or been back to that unit since last year now y'all are charging me for a unit I haven't been to or used and it's to the rats being in my unit can't use none of that stuff my couches, my dishes were un there as well and many other things trash you can't save or use that stuff no more unsanitary and nasty. You had some decent workers at this site others didn't have no bed side manners at all.
Tamara P | Overall ExperienceThe best
fahzeem p | First ImpressionsI have been very safuce with U-Haul all the years with them
mandy h | First ImpressionsGhetto workers and They only had one cart which was for mattresses also lied about me not being able to get first months discount
NaImah P | First ImpressionsNo one’s ever in office to correspond promptly, phones barely answered , staff don’t know how to conduct nor talk with people !
Tanielle T | Overall ExperienceSo when I first got the unit couldnt get to it unless I went downstair and carry my stuff by hand because the gate wouldnt open. So then they gave me a larger storage unit that I didnt need. I wasnt avout to carry those tire chains down there and no help was offered. I think this place was not the best option. Its cool wasnt much stuff in the storage unit.
lindell t | Overall ExperienceI'm a little bias, because I love UHAUL,all my experiences have been great
James S | Overall ExperienceAlthough I missed Susan, she assured me that I was in good hands with the new store manager Fatima.. she has been amazing through this whole process of moving to another state. Her staff as well has done a good job of taking care of my needs if Fatima was out. Just the whole team in general was just great, thank you again Fatima you and your staff for helping through this all. You guys are greatly appreciated.
halima h | Overall ExperienceIt's always a pleasure dealing with the Allegheny office
James S | First Impressionssusan the store manger went above and beyond to make sure my experience at fairhill was pleasant. they were patient and worked with me when i was behind on payments and i was able to pay and move out successfully. thank you very much to the entire team they were very well mannered and professional.
aerielle r | Overall ExperienceI would like to thank the staff employees customers and the community of the U-Haul moving & storage of Fairhill thank you...
Gregory M | Overall ExperienceNo real issues. I left my stuff in a unit, my stuff stayed in that unit until I removed it. The only issue I had was getting stuck in the loading area between the outer and inner doors when I was retrieving my sruff. It took about 30 minutes to get a call up to the desk to get them to open the outer door for me so I could drive the truck out. It was probably during a busy period or a shift change because the person I gained entry with was not the same as the person that let me out.
KRISTOPHER W | Overall ExperienceThe young lady was excellent with handling what I needed, an very knowledgeable
Christoper W | First ImpressionsManager is a good person
ANTONIO M | First ImpressionsSusan S. And her staff are all great employees, she's done an excellent job in training, as a manager myself I would def say she and her team have a good head on their shoulders, work great under pressure, they know who I am when I call by phone number and greet me properly, susan is very knowledgeable with the questions I have asked of her. This establishment is set up for the win.. Thank you team it was a pleasure.
halima h | First ImpressionsStaff was unfriendly, unhelpful and seemed very unwilling to even answer the simplest of questions such as "What storage unit number am I in?" multiple rat traps were not cleaned and still had dead rats in them. Outside entry door propped open with mop bucket - so anyone could walk in and steal from any storage unit. If I didn't already schedule movers to unload my uhaul rental I would have driven away immediately and gone somewhere else. Will definitely be getting my furniture out of there at the earliest possible chance - I don't want it damaged by rats and becoming bug infested.
Aaron A | First ImpressionsSusan Singh provided excellent service! I felt great dealing her.
ernest e | First ImpressionsAntwon was very gracious when the system began giving him some issues. He was helpful, concise and friendly. Nelson was also helpful when I returned to ask a question. Keep up the good work!!
Blanca v | First ImpressionsI miss my payment and they wanted me to pay 150.00 to get my stuff out so i had to pay 75. 00 that was horrible never again will I use y’all..
Teresa H | Overall ExperienceCustomer service could’ve been way better, especially with communication. Susan was the only decent person there.
daisja j | Overall ExperienceVery friendly and accommadating
jorinda k | Overall ExperienceYes this storage facility and staff exspecially Tiffany thankyou was excellent but in that building at night are rats that need to be address
WILLIAM C | Overall ExperienceRodents were living in my unit along with all my possessions. I had to throw a lot of things away because of it. The unit was extremely small for the price as well. The bathrooms were atrocious.
bniya h | Overall ExperienceSusan's customer service was unmatched, Always in and out!!
Teena C | Overall ExperienceThe staff and access to the facility are excellent the only problem was there were rodent droppings on my items when retrieved from my storage locker
Robert W | Overall Experiencexxxx
ERIC H | Overall ExperienceSusan does an amazing job helping multiple people simultaneously! Tiffany has a great attitude and couldn't have been friendlier. Only issue was staff confusion when I was returning the truck.
Meredith R | First ImpressionsVery easy access in and out of the facility compared to the other ones in the city, very pleasant staff
Robert W | First ImpressionsFriendly service
ERIC H | First ImpressionsI hope to never Use that facility again.
ellis a | Overall ExperienceCheck in was fast and efficient. The representative who checked us in, Susan Singh was friendly and helpful in assisting us in choosing the right size unit and answering all of our questions.
marguerit d | First ImpressionsAntoine Was a Excellent help to me and Josh Also and Susan to they make a great team!!
Elizabeth S | First ImpressionsO
george w | First ImpressionsGreat job by the staff
ellis a | First ImpressionsI am very disappointed with this storage at 747w fairhill in Philadelphia. I’m still waiting for that store manager to call me back I called this morning anyway I called and wasn’t informed 24 hrs co
WILLIAM C | First ImpressionsI got the run around from uhaul all weekend had to go all over the city didn't get what i was told i would receive had it took a whole weekend to put stuff in storage and i was charged for it i didn't
Nysheem K | Overall ExperienceVery unfair
MARCUS F | ReservationI rated this facility below average because the staff was rude and unprofessional. Angel and Antwan (I think that's their names) cared more about their pizza than helping me. They were very rude.
Walker L | Overall ExperienceThe staff were very kind and extremely helpful. Jesus and Antoine went above and beyond to ensure that I was able to rent a suitable storage unit and a truck for my move.
Jazsmine A | Overall ExperienceThe staff is outstanding
MARYLUE C | Overall ExperienceThe manager was really professional and considerate.
LYNETTE H | Overall ExperienceThank you
JACKELINE J | Overall ExperienceThe staff is awesome. The professionalism from all was very much appreciated. Thank you to the whole crew at Glenwood & Allegheny.
Catherine T | Overall ExperienceThe guy who helped me was a great help
Ayana J | ReservationTwo particular staff members I'd like to commend for their above average customer service, are Mr. Bradley Holmes and Ms. Susan Singh, they are an asset to the U-haul organization. Thank you both.
CAROLYN H | Overall ExperienceVery friendly and nice place. Clean facilities as well. Would recommend this place anytime.
Georgine M | ReservationWe were very satisfied with our rental space from U-Haul, it's was a convenient location and we'll kept.
tamika r | Overall Experience