Customer Reviews for U-Haul Moving & Storage of Farmingdale

Rating:

5.0

Marcus was awesome

Rating:

5.0

Attended was excellent

Rating:

5.0

Very helpful staff. Friendly and professional. They really made sure I was able to get the trailer I needed on a short notice.

Rating:

5.0

Help a lot drop it off while the store close so I don’t have to drop next day

Rating:

5.0

Excellent service, excellent equipment, quick and easy transaction. Thank you

Rating:

5.0

The crew was very helpful and professional.

Rating:

3.0

The ONLY employee there was courteous and very helpful. I would rate him as excellent. Unfortunately when I tried calling multiple times to make a reservation and ask a few questions I kept getting bounced to customer service. I was surprised at the lack of employees at such a large location.

Rating:

5.0

There were no issues, everything worked out great.

Rating:

1.0

Terrible service !

Rating:

5.0

Staff was friendly and courteous. They helped me plan my entire move and gave helpful tips and suggestions to help me save time and money and to make my move go faster and easier.

Rating:

5.0

The staff was quick and very helpful. They answered my questions and showed me the best way to load my items in the truck. They also made several helpful suggestions as to what boxes I should use and how to pack my items safely and efficiently. It was a truly great experience.

Rating:

5.0

No problems at all

Rating:

5.0

I was really pleased with the team's excellent attention and what I requested as well.

Rating:

4.0

Employees are friendly and fiction

Rating:

5.0

Employee on duty at 7 AM was extremely helpful and professional!

Rating:

3.0

Took 2 hours to check in with the app. Location was good. App/technical was horrible

Rating:

5.0

Is very easy to take the truck U-Haul

Rating:

5.0

Good as always Mark was there. Very good customer service. Thank you!

Rating:

5.0

As soon as I pulled into the driveway, the staff member came out and directed me where to go and walked over and disconnected everything for me immediately. I did not have to touch anything and his paperless check-in was done before I even got out of my car. Excellent staff member.

Rating:

5.0

The staff here is fantastic. Despite being understaffed, they still manage to get you in and out with a friendly, professional demeanor.

Rating:

5.0

Charging ports for phones would have been wonderful.

Rating:

5.0

Very professional and excellent staff. I always go to this U-Haul address for my rental and have recommended them to family and friends.

Rating:

5.0

Quick rental procedure... good price. Excellent service.

Rating:

1.0

The location opened up an hour late. We went to reserve the van online. It was blocked in and unable to get it out.

Rating:

5.0

Employee was knowledgeable and professional.

Rating:

3.0

It is the customers that do not respect the space. While this location has its issues. The staff are knowledgeable and helpful

Rating:

4.0

the team is always GREAT, friendly and gets it done

Rating:

5.0

Best friendly customer service, clean trucks, and easy experience. Great experience!

Rating:

5.0

The Customer Service reps here are Amazing.. friendly and knowledgeable..

Rating:

5.0

Excellent service nice staff

Rating:

5.0

The whole process, from making the reservation and picking up the van, to returning it, was all painless, quick and went smooth,

Rating:

5.0

no improvements needed

Rating:

5.0

I use this location often. Always a pleasure.

Rating:

5.0

All Good!

Rating:

5.0

All U-Haul locations should use the location at 225 Rte 110 in Farningdale as a model on customer service. I have frequented this location before for packing supplies, and have met the GM (Karlill) and he has always been a perfect gentlemen and always asks me if there is anything he can do to help. On 1/26/25 I rented a vehicle, and returned there as well. I was helped by Jordan, and again he couldn't have been nicer, and helpful. I would recommend this location to anyone looking for a rental, packing supplies etc.

Rating:

5.0

Professional customer service

Rating:

5.0

The guys are willing to help it was a holiday and they had all the positive attitude, thank you for making sure the trailer I was renting was safe for the road.

Rating:

5.0

Nothing to improve, it was quick and the guy was super helpful with explaining everything

Rating:

5.0

Nothing. Everything was very professional and accurate

Rating:

5.0

Very professional

Rating:

5.0

Great service, excellent staff.

Rating:

5.0

Everything is great

Rating:

5.0

Staff was very helpful from start to finish.

Rating:

5.0

Th Gentleman that i interacted with was exceptional

Rating:

1.0

I’ve been renting trucks for many years. This location just keeps getting worse. A couple of weeks ago we were there early and no employee was there. I was paying staff and wasted resources. All of us falling and calling up find out an employee told the regional at 6am he was sick and yet we all sat for hours to wait. This past Sunday, ead a joke. Waited too long to get the truck. Then the employee insisted we use the app. For many years we do counter check in, bottom line 45 min wasted. The trunks in Farmingdale are awful, I can go on but unfortunately it’s close to my facilities

Rating:

5.0

Excellent service !!! From pick up to drop off

Rating:

5.0

soon

Rating:

4.0

The worker went above helping us attach the trailer to the U-Haul and get our car all hooked up. He was laying on the cold ground. Spent a half hour making sure we were good to go. Made us feel very safe driving the truck and trailer

Rating:

1.0

I have a 2020 Nissan pathfinder and the photo on my profile is not my Vehicle. A trailer was connected to my vehicle at U-Haul; come to find out In another state my vehicle was not applicable for the trailer.authorities notified me on the highway that my brake lights are not working on the trailer and recommended that I do not drive with it so I went to U-Haul near me And requested for them to release the trailer because it does not connect to my brake system. Now I’m being overcharged by your company. Requesting for you to reverse the charges because initially I should have never made a purchase because my vehicle could not hold the trailer. requesting a refund.

Rating:

3.0

I made arrangements with manager and when i arrived he had no record of my reservation. Manager walked in and said he made reservation himself. Employee made me feel like I hadn’t. Made reservation! I re;t here at least once a month so I think I’m a regular customer. Customer is always right- but he did believe that!

Rating:

1.0

They where to open at 8 theopened at 10

Rating:

5.0

The gentleman that helped was so courteous & patient and kind . He was multitasking like it was natural for him .I wish I took his name . Saturday afternoon in Farmingdale. Thank you

Rating:

4.0

I ordered a hand truck. Truck didnt have it

Rating:

5.0

jordan was great and a gentleman

Rating:

1.0

Very lazy stuff no respect no help they just telling everyone to go online for pickup truck but the apps don’t working too.

Rating:

5.0

You guys pretty much have it all covered.. Thank you for your professionalism...

Rating:

5.0

Can't think of anything. Everything went smoothly for me.

Rating:

4.0

Check engine light is on , transmission is troubled, shifts were labored and felt weak . No garbage or debris in the cab or cargo area but windows and wind screen were dirty

Rating:

5.0

Gentleman were very good at professional I would rate them out at 10:00 thank you very much

Rating:

3.0

For answers not given I didn't feel I should give a negative comment, but I still was not completely satisfied. The storage unit was a good size, but could have used a bit more lighting. I feel the price was very high and continued to go up with no changes made for customer's convenience.

Rating:

5.0

Every one of the facility staff is courteous and professional. They extend themselves to assist the customers. The facility is clean and orderly. Kudos to the crew at Farmingdale!

Rating:

4.0

It can be a bit challenging to back up to the storage facility entrance as the space is also used for vehicle returns.

Rating:

4.0

Better mice/rodent control is needed. Maybe offer customers the large rodent repellant garbage bags to put in their storage units.

Rating:

5.0

Best spot I say hands down great customer service experience excellent I’ll always use this location thanks to a great manager and staff it’s been great doing business see you guys if I or anyone I know need to rent a unit or vehicles.

Rating:

5.0

Very nice people

Rating:

1.0

I rate it poor because of the size of the unit. I was told and they advertise it as 10x10x6. It was and I did indeed measure, it was 9.5x9.4x6 and the floor was made of wood and my things were damaged. No elevators, but had the nerve to have a second floor. Whomever built this storage unit only had money in mind, not the consumer needs.

Rating:

4.0

All good except much mouse droppings in unit.

Rating:

2.0

I moved from a 5 by 10 to a 10 by 10 and I'm paying virtually double for 5 more feet of storage. Besides that fact II think the $10 upcharge for 24 hr access should be waived on the biggest units.

Rating:

5.0

Staff as always friendly and helpful..everything went very smoothly..

Rating:

4.0

Vinny at the farmingdale store on 110 was very helpful

Rating:

5.0

Best storage facility hands down

Rating:

5.0

The crew, especially Mr. Karliil, was extremely helpful and I sincerely thank him for it. I will honestly recommend this UHAUL facility to anyone since the Move-in and Move-out was as easy as 123.

Rating:

5.0

The wait was too long even after reservation. When the truck was hired from a different location of U-Haul, waiting in line for a looooong time was difficult. Calling over the phone is so tiring that one may have to listen to music anywhere from 30 - 60 minutes, listening to the same advertisement stuff time and time again !!! Once it started moving, it was perfectly OK.

Rating:

1.0

Talked to a Manger a male. He told me he can't help with payment then stated you must have something worth thw payment. This guy needs to be fired. But it don't matter someone has my stuff.

Rating:

5.0

The customer service representative in the store was above and beyond helpful

Rating:

4.0

I wasn't able to catch their name but the employee working when we arrived was extremely helpful. As we had never rented before they took the time to walk us through how to get in, where to park and answered any questions that we had. While the facility itself was in good condition, our unit has 2 large holes. 1 in the side of the wall and 1 in the ceiling. For the price we pay per month I would've liked a unit that was fully secure without holes.

Rating:

5.0

everything was fabulous and everyone was so so awesome and skilled and helpful

Rating:

2.0

It was a terrible experience, the storage room was not available as confirm. There was a lock on the storage room it took two hours before someone was able to drill into the lock so could move my belongs in. This storage room was confirmed three weeks before I showed up 2/11/22. Extremely unprofessional staff. Non caring attitude. One staff member smelled like he had been smoking weed. Over all terrible experience

Rating:

5.0

Easy to reserve and set up payment online. Great customer service.

Rating:

5.0

The staff at the Farmingdale location were very courteous and professional. They answered all the questions i had and was able to give great suggestions during my move. Moving can be very stressful and the team there went above and beyond to accommodate me. I rented a truck to move my belongings from my storage unit. The truck was ready as soon as i got there, checking out was a breeze. It was a pleasure to work with this manager and his team.

Rating:

1.0

It’s extremely hot inside so these aren’t temp regulated units. Plus the gate can’t stay open so if you’re moving a lot in and out, that will be annoying as you have to keep swiping your access card. This particular location doesn’t do a great job parking the trucks that come in so there is always a truck blocking the entrance.

Rating:

5.0

Great customer service in farmingdale, but when I arrive in plano to drop off a trailer for uhaul the female staff was very rude and the first thing to said was delivery hours are over and looked like she just wanted to leave I arrive at the plano tx facility at 430pm and they closed closed at 500pm I was dropping off a trailer for uhaul that I picked up in the bronx new york. Very bad experience at the plano facility

Rating:

3.0

The bathroom was clogged with no toilet paper. The wait times were very long.

Rating:

1.0

The manager disappeared and you had one girl who was inexperienced to help quite a few people. She said she couldn't give us a key to use the storage but when she finished with the line of people she would open it for us. Essentially we rented a storage area but couldn,t use it. Everone was complaining and talking about never using you again. I was furious . Where was MR Ryan Nedd. So many other problems occurred. I was furious and exhausted I want you to know I never complain because of many reasons. Worried about the potential damage it could cause Maybe I don't understand what was really happenning. But this experience from the moment I decided to use "U Haul" was so outrageous .

Rating:

5.0

Wonderful management!

Rating:

4.0

Unit was fine, the time it took to book it was extremely excessive. Computer system is extremely slow and they were short staffed.

Rating:

5.0

Love using this company.

Rating:

4.0

Face-to-face at the facility: the attendees were patient, helpful & helped to resolve any of my issues;

Rating:

5.0

Everyone was Extremely accommodating we are very pleased

Rating:

5.0

Return customer. Always pleased with the product.

Rating:

5.0

Excellent customer service, thanks U-Haul

Rating:

5.0

Robert Hairston is a amazing asset to your team very polite and took care of all my needs in a fast and upbeat manner I will definitely be coming back in the future and referring other people

Rating:

5.0

Very helpful staff.

Rating:

2.0

I think if you say 24 hour you should have that and only one axis door Is not feasible because suppose you have storage on the other side so you have to walk in to one door and get out another Danger