Customer Reviews for U-Haul Moving & Storage of Feasterville

Rating:

5.0

Friendly and super quick pick up for a long trailer. Will use again when needed.

Rating:

5.0

Service rep was very helpful. Later when using the app, it was a bit confusing and cumbersome but finally figured it out…was convenient to use though!

Rating:

4.0

If customer needs bathroom ( as a customer did) she wasn't able to get back in to sales area without someone opening door . If there was a way back out she didn't see it , and employee was out with another customer. When i saw the return address was 49 min from my home i called uhaul , and asked if i can drop closer to me . I was transfered to original drop off ( you need to call original drop address 1st ) so they can re-enter my closer address to drop (1/2 mile ) since they would be expecting your vehicle and keep system updated as to inventory . Keep that in mind when pick up to see how far drop off is , and make changes if need before dropping .

Rating:

5.0

The U-Haul employees were very friendly, considerate and helpful. They should be viewed as an asset to the company. Great personalities and positive attitudes. I truly appreciate them.

Rating:

5.0

Excellent all around

Rating:

5.0

The return process was fast and easy.

Rating:

5.0

Melisa was helpful. They had the truck and the appliance cart.

Rating:

5.0

Honestly, this location has been great from the beginning. I had a major move and needed to rent trucks throughout six months along with getting storage. The price for storage was cut and dry, no hidden fees. Renting the trucks was even easier. The staff is always helpful and happy when you walk in and there to help you out with any questions you have. One of the pluses I seen was they will contact you and they are there if you need to talk and have questions they’re very knowledgeable and know the business. I’ve rented four trucks already, and every truck has been clean and operational. My storage unit is also clean along with the facility. Access to get in is very easy and I believe 24 hours so no worries. I would highly recommend this location for storage or truck rentals.

Rating:

5.0

The best group at this location

Rating:

5.0

Manager on location is the best this location has ever had.

Rating:

5.0

Customer service was excellent.

Rating:

5.0

The manager at this location was a delight

Rating:

3.0

I wasn’t told there would be a $20 fee for returning the truck after hours. I would not have done it if I knew of the fee. I assumed there was no difference between returning after hours or morning. I’m not happy that I wasn’t informed it was extra.

Rating:

5.0

Very nice location

Rating:

4.0

There was a bunch of leaves left in the back of the truck. I made sure to do my responsibility by cleaning it out.

Rating:

3.0

There was no way there was a quarter of a tank of gas when I was given the vehicle. The low fuel light went on right when I got to my destination which was only about 25 miles away. I was NEVER told about any SAFE MOVE Fees. I think that should have been mentioned when I rented the van. The staff at this location was very friendly, except for the manager. She was very unfriendly the entire time she was checking me in. Maybe she needs a vaction.

Rating:

5.0

Andrea the manager and her staff did a fantastic job checking us in an providing extra help when needed

Rating:

2.0

fuel level was not measured correctly. customer service was mediocre

Rating:

5.0

Everything went well. I happy with my experience of renting a pickup truck and motorcycle trailer.

Rating:

5.0

Thence you

Rating:

5.0

Bruce was very knowledgeable and very helpful in our hitch purchase

Rating:

5.0

Couldn’t have gone better. Very competent people

Rating:

5.0

Awesome friendly caring people work here

Rating:

5.0

I dealt with Bruce who went over and beyond to make sure I was satisfied! Highly recommend!

Rating:

5.0

When returning a rental give the customer the option of either a hard copy or email of the final receipt.

Rating:

5.0

Darrel was extremely helpful, he cares about his customers. We brought in a 20 foot truck, car carrier and trailer after driving 1500 miles. Wish someone like him was at the beginning of our trip, I would have felt safer. Thank you Darrel.

Rating:

5.0

Friendly staff that made the process quick and easy. I would use this location to rent UHaul again for sure.

Rating:

2.0

My first location was closer to my house. When I opened lockbox there was no key. I had to call customer service to get to this location which was 45 mins from my house and I popped my tire heading to this location. Overall bad experience.

Rating:

1.0

You didn’t return my ID

Rating:

2.0

Overall, not a bad experience, however, passenger side appeared to be soda ? Something spilled. Passenger side mirror loose which made the drive unsafe

Rating:

3.0

Too much to write. Feel free to call me if you would like to know more.

Rating:

3.0

Really the only problem I had was the van I was provided was absolutely covered with salt on the outside. I didn’t realize how big a problem this was until I drove off lot and into the sun. Couldn’t see through the windows. had to stop, find a napkin and clean the side windows.

Rating:

2.0

Pick up was difficult and unclear. The vehicle number being used rather then then lic plate made the process clunky. Additionally the use of a sharpie marker written on the locks to identify the location of the self service keys should be improved to ease pick up. The location of the key and vehicle were unclear. Staff didn't appear interested in assisting with self service

Rating:

5.0

It was very smooth great experience

Rating:

5.0

They were extremely helpful and accommodating!

Rating:

5.0

Increase the height of your clothes trailers. I must’ve banged my head on the overhead door 10 times I rented a 6 x 12 for a week. The hitch pro at this location was excellent. The person who took my order was very helpful and excellent. I believe his name was Darren or Darrell Prior to this. I had a van reservation at the Bristol location, which I submitted a week in advance or maybe even longer at the last minute they told me they didn’t have the van and I had to go to a new location to pick up this piss me off so I canceled the van rental, which would have been all said and done about $500. I went through reservations 800 number and that was a mistake won’t do that again. They suck.

Rating:

3.0

This is no fault of the employees, but the location is understaffed. I waited with three other people to pickup our rentals. The manager helped us after waiting for 10 minutes without seeing anyone. While she helped me, the phone rang repeatedly and she helped me while trying to attend to calls from other customers. She was efficient and professional, but she was doing the work of two people if not more. The return was very simple and the gentleman helping me was courteous and professional.

Rating:

5.0

E vellent

Rating:

5.0

Can always count on UHaul for having the truck when needed Customer service is excellent

Rating:

4.0

I was surprised that I had to go outside and get my key myself out of the lock box. I would think your employee would have done it. I am not helpless, but do not work for U-Haul. When I was quoted the price, the U-Haul insurance was already included into the fee. Normally I am asked if I want additional insurance. I had initially told the employee that I would probably travel locally 50 miles. It should have been adjusted to 30 miles. Mileage was 13929 when I started and 13959 when I returned it. Contract number is 21025842 Equipment AM28955–AZ You can contact me at 215-808-3474 Thank you.

Rating:

5.0

Great service!

Rating:

1.0

I rent from you guys quite frequently and sometimes I run a little late to the drop off time never nothing crazy but this time I was 35 mins late when I got a very bazar call from the store “Joseph your running late we need our truck back asap” mind you I was already on my way back and after I missed the call I called right back to get hit w a crazy attitude to me this was super unprofessional and has me not even wanting to rent in the future very very disappointing experience and you can check my file and how much I rent from you guys I don’t think I ever had a complaint before but this was far from professional

Rating:

5.0

Nothing! Your staff is very friendly! Thank you

Rating:

1.0

Have gas in tank, have equipment that was pre ordered right. No furniture dolly, asked for 10 blankets recieved 6.. If a customer actually gets there before closing time don't come out at closing time to tell them that they need to do self check in.. over all got times change, equipment not there, no gas, charge twice when I had to wait to recieve dolly and go out of my way to go get one from other location. Will never use again

Rating:

5.0

To: Whom it may concern, It is a pleasure working with the team at the Feasterville, PA location under the leadership of Hermis Curras-Torres. Andrea greets everyone with a smile, and offers assistance immediately when you enter this location, (812046). In addition, Bruce, the Hitch Professional has really gone above and beyond in helping me with locating the correct wiring components to complete an installation on my Dodge Ram Van. The team and its leadership at this location is extraordinary in terms of customer service to all customers; and finally, they know how to greet customers and smile to make them feel welcome in doing business with U-Haul. Thank you, Respectfully, Dr. Charles W. Beem

Rating:

5.0

Excellent service

Rating:

5.0

Very friendly service!!! I was in and out and no time.

Rating:

4.0

I used U-Haul for the first time and didn't notice that my tank was half full. I only drove 20 miles and then filled it up completely for $50 and used $5-7 worth of fuel. The office told me that they can't refund the money I spent on fuel. Can I get a refund?

Rating:

5.0

Mike was amazing and super helpful!

Rating:

5.0

Always a pleasure dealing with the Uhual Team in Feasterville!

Rating:

5.0

I have been a long time u haul customer with excessive amount of rentals .upon arrival at this location Feasterville pa .I had a pick up truck and 10ft trailer which is was towing. I came to this location for a 26ft truck . After asking the associate where I can park st I was informed that u need to park across the street on shopping center after I threatened to cancel rental I was informed to park along side . Why would I park my vehicle with a trailer full of tools across street in shopping center and take risk of getting towed and or getting trailer vandalized or broken into. I never had this happen at this location prior times. The parking lot is very large and has no problem to accommodate my vehicle

Rating:

5.0

The process to provide ratings and having to submit and then click on an email link is cumbersome. The equipment rental was seamless and efficient. The attendants at the location were courteous and helpful. I would recommend this location

Rating:

3.0

I wish U-Haul made it possible to skip the hassle of going inside the building when using an app to submit all you information and just step up an electronic lockbox inside the truck to speed up the process otherwise I am just another customer stuck in the line inside the building with confused employees behind the counter that haven’t been briefed on the phone app implementations slowing down the whole encounter even more is the process of taking pictures within an app that glitches a lot.

Rating:

2.0

I could not park under the tent as another truck was already there so I parked in the same spot I took the truck from, WENT INSIDE AND TOLD THE GETNTLEMAN AT THE COUNTER AS MUCH, asking if there was something else I needed to do. He said no, just put the key on the driver seat, so I did. Two days later I get a text that the truck hadn't been returned. I returned it almost an entire hour early, two days ago. Spent the next 20 mins on the phone being transferred all over the place, even to jersey when I called a 215 number (huh?) & I have 2 additional pending charges of $40ish on my card I'm hoping will not clear since the error is on u-haul. We shall see.

Rating:

5.0

10 out of 10

Rating:

4.0

It was a great experience but would have been excellent if each unit had a light source.

Rating:

5.0

Hermis Curras-Torres was excellent, she was able to help me and answer all of my questions

Rating:

5.0

Thankyou for everything

Rating:

5.0

Staff was friendly and efficient and knowledgeable, I was in a rough situation and they made my storage needs happen and were the least painful part of moving cross country. You guys rock.

Rating:

5.0

It was very easy to rent space, the staff was helpful and showed me exactly what I needed to do to access my unit. It was clearly explained and the even demonstrated. Pricing was transparent and very competitive with other places.

Rating:

5.0

I’d like to cite Andrea at the U-Haul rental and storage facility located a 333 W. Street Road, Feasterville, PA 19053 as providing me and my family exceptional customer service. We had just completed a near 3000 miles move from San Diego and were fairly exhausted. Andrea was very professional, patient, very knowledgeable, helpful, and clear in her communication. It was very clear to me from the start that she was working to solve any problems we had and to make our experience the best it could be. She went above and beyond!! Her performance reflects great credit on herself, the Feasterville store, and U-Haul as an organization. Thanks Andrea!!

Rating:

4.0

Great lady running store Very nice Kind with Love Respect Men were good 2

Rating:

5.0

The U-Haul was an amazing experience. The staff was very friendly, very helpful and everything was done in a very professional manner. I would definitely recommend using this location.

Rating:

5.0

Staff was friendly and very helpful

Rating:

5.0

Michael was very welcoming and helpful at check-in.

Rating:

4.0

it said my unit should be split but the unit i opened is not a split level .. i called uhaul and they said specifically there shoukd be upper and lower level storage bin a split level unit and there arent 2 levels so idk why its advertised as having a split with upper and lower it should have had above head storage or shelving or lofted type type combined storage but upon inspection its a regular medium/ smallish square u with no split

Rating:

4.0

I was a long time renter. A few years ago when new acess cards were given, I was told facilities were 24/7. Not true now. Timed light was to quick. I had to bring lantern to work on unit.

Rating:

5.0

Excellent Service!

Rating:

5.0

Excellent experience. Works with customer if there having any problems. Answers right away when there's a emergency. It wouldn't of been a great experience if it wasn't for the manager that is manager of the Feasterville trevose branch on 333 w street road pa 19053

Rating:

3.0

when booking my storage unit online I was told that I would have the 1st month rent on my unit for free. When I checked in to claim my unit on 1/8/23 I was told that they are no longer offering the first month for free but a later month would be given to me for free. It seems like false advertising and if the offer is no longer valid it should be removed from the website. I want to make sure this "later month for free" offer would be applied to my account.'p

Rating:

5.0

I always enjoy talking with Nitefah she is always pleasant and friendly. Willing to help . She a keeper. 👍🏽

Rating:

4.0

Other than 2 weeks before leaving no issues. There were 2 bikes of mine taken from a temp unit. These were removed abd taken tp a private garage by Luigi the maintenance guy and had foul play all over it. The manager was excellent, and bikes retrieved bsck to me. The "luigi" individual was to be fired and hope he was, certainly not trustworthy.

Rating:

4.0

Thank you

Rating:

5.0

The entire staff at the U-haul facility were helpful and courteous.

Rating:

5.0

The staff at the Uhaul facility was the best thing about my move. Everyone was kind and helpful.

Rating:

2.0

I tried to get the one month free because I rented a trailer one-way from Florida I wanted a small room which they gave me however it was on the second floor with no way other than steps to get the materials upstairs and being handicapped I couldn’t do it they had a room on the first floor but refused to give it to me saying it was reserved so no I would not recommend I had to go elsewhere

Rating:

1.0

My storage unit was auctioned off without any notification, apparently my address was incorrect, but my phone number was still the same, which was used in the past two notify me.

Rating:

5.0

Was a bit crazy determing final place to store and drop equipment but worked out. A few other locations apparently had no bins empty

Rating:

5.0

Overall, the storage facility is excellent. My only negative impression is the lack of an elevator for the upper level. This makes the moving in/out much more difficult.

Rating:

5.0

The young lady that took care of us was very polite and friendly nice Spence of humor and very helpful

Rating:

4.0

Nice friendly staff, I wish the inside units had lights inside them but besides that everything was great

Rating:

4.0

It was a happy experience overall. The people there were always helpful and courteous.

Rating:

4.0

My stuff was in a storage unit since 2017 (2 1/2 years). During this time I lived in another state I finally was able to retrieve m my stuff on 7/11/2020. For the length of time my stuff was kept in the unit everything was in good condition. No bugs or any other undesirables were discovered in my boxes. I guess it was the climate control and cleanliness. I am grateful during this time their weren’t any fires or natural disasters. I would recommend to others.

Rating:

5.0

The manager, Mr. Callahan, and his assistants are very helpful and friendly. Thank you for the service you provide to the community.

Rating:

3.0

Other than Mr. Callahan, I found the staff to be obnoxious and unwilling to help. I generally experienced long wait times. Counter help was extremely rude!

Rating:

4.0

The representative was really informative , he was very nice

Rating:

5.0

The Manager, Joe Callahan has excellent "people skills."

Rating:

5.0

Joe Callahan was an awesome person to do business with! He was very helpful and made our moving transition smooth and flawless!! He went above and beyond with our whole experience with renting storage

Rating:

5.0

Joseph Callahan was very informative, nice, and helpful on what we needed!!!

Rating:

5.0

Excellent

Rating:

5.0

I wish snow had been cleared from storage entry area before I visited around noon on 2/13/2019.

Rating:

5.0

Katie the general manager is awesome and helpful

Rating:

1.0

Horrible experience