Friendly service
NAY CCustomer Reviews for U-Haul Moving & Storage of Florissant
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was very nice! Thank you again!
SHEREE CExcellent customer service.
SYDNEY LThis location is great, has all the supplies we needed.
SCOTT PNothing!
SAMMIE SThe people were very friendly and welcoming.
Lori KEmployees look like they on dope and overcharged me for a trip that was no longer than 30min.
RONALD JSame great service to all
ANTOINE MBoth workers inside the store were helpful and friendly and mad everything go fast and easy!
TERRELL MI should’ve to take pictures of truck that’s what you have employees for I don’t work there
DARRON WEmployees had bad attitudes and sarcastic Comments to a Paying Customer except for the young lady who Opened up that Morning.
NICHOLAS Lbeen renting from u haul for a long time! worst piece of equipment ever! service was very poor! i will be going some place else to do business
DWAYNE RExcellent customer service, user friendly process
IYONNA BDuring my rental, I had to call roadside assistance due to vehicle not starting. I had to extend another day, and it affected my move timeline, and became an added expense.
MARY KMake sure all the trucks have gas. I was charged for gas before I even left the lot. In a truck that had no gas. I had to go put gas in the truck before I could start to move😡
DENISE Ado not waive the inspection with the customer, the main door to the truck I had was broken and I was traveling from MO to TX. it wasnt safe and I had zero time to wait on roadside assistance due to the winter storm and movers scheduled in TX
JALEESA HGet nicer employees. He was not a pleasant person.
SHONTA HNothing!! Good job everyone
TAMICA CEasy and fast!!
AMBER BThey were amazing
POOYA AAfter I got the trailer home and loaded, I discovered only half of the right trailer blinker worked. I notified the attendant of issue when I dropped it off in Benbrook TX. Please fix for the next renter.
TIMOTHY HCustomer service was really poor .
DARYL JCannot think of anything at this time because everyone was friendly and respectful and the vehicles were great. Thank You.
STEVEN KI've already filed a complaint
TAMARA BProvide the customer rep with skills to professionally greet a customer & fully explain what equipment should be on the truck & verify the equipment that should be on the truck. The link is good, but, the rep should explain fully to the customer their responsibility in taking pictures inside & out of the truck do to their lack of checking the truck contents. Reps should always greet a customer with a smile or some positive greeting to start a transaction on a good note.
ANDREA Lthe staff at this store is awesome, they answered any all questions i had.
STEVEN RArrogant employees...at least two of them at the desk... They didn't have a friendly attitude at all...made you feel like you were a burden and stupid. In such a uninviting environment you want to leave as soon as possible...but that was being delayed by the workers chit chatting back and forth and sharing videos on there phones.. No greeting at entrance to store..after walking to counter.had to initiate the conversation after standing there and looking at both of them and them just looking back and not saying anything then deciding which one to talk to .I was the only customer in the store.. should have been greeted upon entering and asked if there was anything that I could be helped with...
Daniel BThe men at the desk are very difficult to work .They lack communication skill.The lady who work mornings this past week was efficient and friendly.
OLUMUYIWA AI love coming there I always get treated with respect and the service is fast and friendly.
HERBERT BTruck drove a little ruff but got us to our destination and back. App was difficult to navigate. Didn’t realize needed to fill tank. Overall fine experience
Cara FYour prices change to much, they tell you one thing at the beginning, then at the end it's another. Feels like a rip off!
WILLIAM RThe lady that attended to me was very polite and very knowledgeable..She embraces efficiency
OLUMUYIWA ABy law, you will need a safety pin. So if you want one, you need to bring your own, they will not supply it for you.
MARK BEverything was just great
DONALD AThis was my second time renting from this location. Everything was great until I was driving the truck back to turn it. On three occasions the transmission got stuck in second gear. This was dangerous! It happened trying to enter the highway. Then again while driving on the highway. The last time occurred on Lindbergh. I had to coast until the transmission caught up. Unacceptable and unsafe.
PAULETTE LAdd some extra miles to allow driving to storage facility, and give the right amount to of miles for the destination your are going to
LISA JThis location did an amazing job for us, very professional and efficient.
JOHN NThe location itself sucks because of traffic and the divided highway, but the employees were very helpful.
LEONARD HCan’t think of anything
TIMOTHY TGreat speedy service in and out
DAVID NOnly good experiences here. Quick and easy, and every truck I’ve rented here is always really clean and runs well.
JUSTIN DGreat service. Nice vehicle.
RONALD HUhaul should provide military discount for their customers.
EUGENE HFor someone in weekends to have the gas card for the store so trucks can be gassed up. I had to go get gas before I could even start my move.
PAULETTE LEasy way to move to other place if you need a truck, and good price
KEVIN SClear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.
Megan O | Overall Experience