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JERRY CCustomer Reviews for U-Haul Moving & Storage of Florissant
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were amazing
POOYA AAfter I got the trailer home and loaded, I discovered only half of the right trailer blinker worked. I notified the attendant of issue when I dropped it off in Benbrook TX. Please fix for the next renter.
TIMOTHY HCustomer service was really poor .
DARYL JCannot think of anything at this time because everyone was friendly and respectful and the vehicles were great. Thank You.
STEVEN KI've already filed a complaint
TAMARA BProvide the customer rep with skills to professionally greet a customer & fully explain what equipment should be on the truck & verify the equipment that should be on the truck. The link is good, but, the rep should explain fully to the customer their responsibility in taking pictures inside & out of the truck do to their lack of checking the truck contents. Reps should always greet a customer with a smile or some positive greeting to start a transaction on a good note.
ANDREA Lthe staff at this store is awesome, they answered any all questions i had.
STEVEN RArrogant employees...at least two of them at the desk... They didn't have a friendly attitude at all...made you feel like you were a burden and stupid. In such a uninviting environment you want to leave as soon as possible...but that was being delayed by the workers chit chatting back and forth and sharing videos on there phones.. No greeting at entrance to store..after walking to counter.had to initiate the conversation after standing there and looking at both of them and them just looking back and not saying anything then deciding which one to talk to .I was the only customer in the store.. should have been greeted upon entering and asked if there was anything that I could be helped with...
Daniel BThe men at the desk are very difficult to work .They lack communication skill.The lady who work mornings this past week was efficient and friendly.
OLUMUYIWA AI love coming there I always get treated with respect and the service is fast and friendly.
HERBERT BTruck drove a little ruff but got us to our destination and back. App was difficult to navigate. Didn’t realize needed to fill tank. Overall fine experience
Cara FYour prices change to much, they tell you one thing at the beginning, then at the end it's another. Feels like a rip off!
WILLIAM RThe lady that attended to me was very polite and very knowledgeable..She embraces efficiency
OLUMUYIWA ABy law, you will need a safety pin. So if you want one, you need to bring your own, they will not supply it for you.
MARK BEverything was just great
DONALD AThis was my second time renting from this location. Everything was great until I was driving the truck back to turn it. On three occasions the transmission got stuck in second gear. This was dangerous! It happened trying to enter the highway. Then again while driving on the highway. The last time occurred on Lindbergh. I had to coast until the transmission caught up. Unacceptable and unsafe.
PAULETTE LAdd some extra miles to allow driving to storage facility, and give the right amount to of miles for the destination your are going to
LISA JThis location did an amazing job for us, very professional and efficient.
JOHN NThe location itself sucks because of traffic and the divided highway, but the employees were very helpful.
LEONARD HCan’t think of anything
TIMOTHY TGreat speedy service in and out
DAVID NOnly good experiences here. Quick and easy, and every truck I’ve rented here is always really clean and runs well.
JUSTIN DGreat service. Nice vehicle.
RONALD HUhaul should provide military discount for their customers.
EUGENE HFor someone in weekends to have the gas card for the store so trucks can be gassed up. I had to go get gas before I could even start my move.
PAULETTE LEasy way to move to other place if you need a truck, and good price
KEVIN SAmazing and ftiemdly customer service.
AARON FDid the remote pickup in the morning had problems getting the app to load. Also an employee showed up didn't say good morning didn't say hey how you doing could I help you nothing. So when I did get the keys get in it go to drive off I drive off and there's no gas in the truck I had to go to the gas station and also I had ordered 20 moving blankets only 6 so that was a pain. Just not a very good experience. Lady was nice at check-in.
Martin BThe employee that assisted me never checked the equipment or lights after hooking up the trailer to my vehicle. Only 45 minutes into my trip the tire on the trailer blew out on the highway, leaving my family and I stranded. We waited 4 hours on the side of a busy highway until someone came out to change the tire. Upon review the person that changed the tire said it looked like the tire was old to begin with. This pushed my trip back because I had to wait almost 5 hours before I was able to get back on the road. When I brought the trailer back to the location, NO one ever asked if we were ok, and only told me that we would be charged for another day since it was 4 hours after it was due back. Clearly the time I wasted on the side of the highway was the factor for that, but no one had any regard. I've never returned any equipment late, mind you I've rented a vehicle trailer 9 times already this year. Good customer service would acknowledge that and upon seeing my account would know that this is not something that I do, clearly it had to be because of the time that was wasted sitting on the side of the highway because of their neglect of the equipment. No one ever showed any compassion or understanding, and I will NEVER rent from that location again.
BRUCE FVery happy with the vehicle, service and the low rates.
CARL AGood service
JALEN SYour advertised price is $19.95 yet we paid over $60 and was told we drove 14 miles which wasn't true but we paid anyway.
DIANNA WI’ve used this location many times over the years including a storage unit. The guy helping he was so nice and extremely efficient. He deserves a raise.
Georgette TAll ways great 5/5
FAHRUDIN SI completely forgot that my reservation was changed to a different location. I finished earlier than expected & accidentally returned the truck clean, and fully fueled. The representative was eating a meal right at the desk while helping a customer before me & them myself. I requested a receipt upon return & she told me that it would be emailed. If she would've gave me the receipt we would've known then that it was the wrong location. IIts 2pm here & I clearly returned the truck before 6pm. I had plenty of time to return the truck to the right location had I been told or at least a courtesy call. This is ridiculous to be charged almost $200 when I could've returned the truck myself. I have put in a dispute with the general manager & expect a call back ASAP. What is your policy in this matter? I feel taken advantage of & robbed at this point. Highly pissed & disappointed!
SHERITA EThe van was in great shape, staff very friendly and helpful. Only complaint is that the corner lot is tricky to access from eastbound 67; however, it's very easy to find!
SUSAN RKeep doing what you do.
RAWN FNone at this time
DONNA GThe person that you check in with when you return the truck, he was awesome. Give that man a raise.
RAFFEAL PThis is the only location I’ll go to I give 20 star rating,
THERESA HFriendly staff. We needed to extend the time and they were so nice about it, we had no issues!
RUSSELL LIn comparison to my last truck rental this truck was in excellent condition. My prior truck was HORRIBLE! The side view mirror was unstable twisting and turning while in the highway was totally in acceptable!!! Made my move delayed!
SHARON CI don't know what could be improved on. I've always used Uhaul. It's always been a positive experience. Always stress free and polite customer service. The only thing that would make it better is if you had a customer reward system of any kind. I'm 66 years old and having used Uhaul over the past 30 years it would be nice to get a discount every once in awhile. But that being said. I don't see a need to change anything.
CHARMAYE BValor was a great employee who was able to assist and was educated on what to do and not to use. I appreciate him a lot
TARA MRemain professional!!!
ALICE SMaking reservations on line to returning the vehicle was easy. The only complaint i have is that when you reserve a vehicle make sure that you are getting the vehicle for the whole day. I thought I was reserving for a whole day only to find out I had to return it by 2:00 that afternoon. I couldn't get it for longer, all the other were already booked.
DAVID HIs a way to let's some one know that the vehicle as arrived to its destination like an app just for safety purposes drop n go something like that
PHILLIP PThis is my second trailer rental and second time the trailer didn't have running lights and it was a very bad experience driving on the highway at night
JAMES TThe attendants are not helpful at all.
Emilia RI would like to not be charged for the dolly that I thought i needed but did not.
Marvin TThe agent was nice and helpful
Sicily BThe attendant that help me out did a really good job explain the contract and everything.
PERRY MStaff writer as playing a game, solitaire or something, while I was renting a truck. I had to keep prompting him to do his job because he was engrossed in his game. Not professional at all.
ISREAL MClear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.
Megan O | Overall Experience