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WILLIAM MCustomer Reviews for U-Haul Moving & Storage of Florissant
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I believe the young man who helped me was named Valor He went above and beyond to make my experience great !!
PAUL KGreat help to me enjoyed the service.
ANTHONY WNo problems. Thank you!
DELMER BI was in and out service was good not great but good
MARK HHi
GUY NTrailer was full of grass clippings.
THOMAS FVery friendly and accommodating staff. Thanks so much!!
Juliann SValor was great! Wonderful customer service and an amazing service. I will ask for him personally next time
Luis MFor the seniors who are not tech Savvy are offered print option. Also, a huge shout out to Mr. Valor, and the other female employee. The both them was so respectful, patient while in the store 4/13/ 25. I notice the customer came in were seniors. Valor took time to service us. If he's not in management he should be.
MICHELLE HHappy
SANDRA LNothing, everything was GREAT! Keep being GREAT!
MAURICE WBoth teams were as good as it gets. My team in Missouri absolutely the BEST!
BELINDA WNot friendly at all .
DARYL JI had a very Amazing experience when I was assisted that morning to get the truck by a young lady. This was on April 1st, but unfortunately when I dropped off to return I didn't get the same experience. I was met by a young man that evening who was short in stature, and not friendly at all. The first thing out of his mouth was, "you got the keys?", and this was me walking into the store. I replied, "yes and hello to you too." He just looked back at me, and he didn't show any good customer service, and engaging with your customers is huge. I wasn't shown then at all with this young man. When he finished closing me out, I stated to him that he can't treat ppl the same way because we are all different and there are still nice ppl in the world. His reply was, no there isn't! Needless to that I wasn't impressed with my ending experience at this location, but after speaking with the gentleman who is known as 'The Old Man', I feel better and the experience of negative was turned around. Thank you for you guys helping me out, and smoothing things over by hearing me and rectify the situation experience. I'm sorry, but that young man isn't the best choice for this Customer Service position. Have a great day!
YOLANDA MThis is my favorite location. So far I always receive excellent service.
EUREKA SExcellent customer service! The store Manager Theo provided exceptional service and any issues were addressed. I look forward to my next moving event at this location. Kudos to the entire staff!
SHARON COne worker had an attitude with us ! Yelled out as he grabbing my truck “uggh i wanna go home” before walking out the door . Older looking man tried to get the truck for 3 days which he told me that that pushing it im like okay can we bring it back the next day around later that night n he said okay but the next couple of hours i get a call saying i gotta pay extra!
JAYA MKeep the staff you have working there, they are an awesome team! I appreciate picking up from Becki and returning to the guys and be treated with respect both encounters. They are pretty much busy every time I am there and they get everyone taking care of.
RONALD RExcellent service
LAVANCE HThe associate who helped us is amazing! We have been lucky enough to have her before and now she remembers us. Every employee should be so good. She'd friendly and efficient.
TINA SAwesome Staff! Hoppee2help Hoppee Inc.
Shekela BNo equipment, asked for regular dolly was out, asked for appliance dolly out, asked for furniture dolly an was out.
Richard RVery respectful and talked very clearly and professional. I would definitely come back to this location and recommend it to anyone. Want to say condolences to the manager, of this location whose wife,has recently ascended. Keep him and his daughters in our prayers ☺️🙌🏿
ERNEST MThe employees a at this location did very well in a situation where they lost Internet due to bad storms the night before, but they were still able to get all of their customers taken care of easily.
Margaret SUnder no circumstances would I recommend this store to my worst enemies, to anyone never because they will lie to you and try and steal from you
Darryl WMoving from Florissant, MO to Jerseyville, IL 3/22/2025. Just have a twin bed (mattress $ box) and a couple of smaller items. Looking for best option. Thanks
Barton Ai have yet gotten my money from the over payment on the mileage charge from 3/1 2025 out return 3/2/2025 i
VERNELL JThe young lady that checked in the trailer that I rented was rude and not friendly. It appeared that she was having a bad day. She directed me to come into the store. As I entered the store, she did not greet me and walked out of the store. I asked her why would she ask me to come in the store if she wasn't going to address me as she walked out of the store. Her response was " I didn't ask you to follow me". Her tone and attitude were not in keeping with the highest traditions of customer service that Uhaul ensures every customer. I will definitely rent from Uhaul again but will not return to that location.
ERNEST JExcellent customer service.
THEOPHOLIUS OThis location has some excellent customer service skills. Friendly professional and quick. Thank you
ERMA GNothing, it was a wonderful experience. Quick in and quick out.
ELLEN WOnly problem was it didn’t have gas really when I picked it up. Overall it did the job and love the price for the hours
Deion CI rented the truck after going inside because doing the self rental procedure didn’t work on my phone. That process was smooth and painless. When I got in the truck the gas hand was below 1/4 (closer to 1/16) and the light was on. I documented as part of the steps when using the link sent via text. Upon returning the vehicle, I was never prompted to take pics for check-in. It was after 5 on a Sunday so no one was there and the link simply stated to drop keys in box and check truck for belongings. Monday morning I received an additional charge for $66 stating I didn’t return the truck with 1/4 tank of gas, although I retuned it with more than what I had at the time of check out. Also a $20 fee for “after hours” drop off because I didn’t use the link although I had used it and followed directions
AUNYEA Cnothing, it was great as-is
FORREST HGreat customer service!!! The best!!!
PAMELA TGet more help
RAYMOND HNice/friendly/quick service. The only minor complaint is I was told I didn't have to reserve a dolly because plenty would be available. However, there wasn't a dolly available to rent. I ended up having to buy one.
STEPHANIE SQuick and easy return no issues
Tracie UThe staff was very helpful and nice, thanks for the fast and friendly service.
HERBERT BAll is good!!
LESTER CI chose a drop off location close to my home where I have dropped off before but after I arrived I received a text saying to drop off the van at a location that was nearly an hour from my house which cost me extra fuel to get there for the van and my personal car. I feel this isn’t fair to have to put that extra mileage on my personal vehicle and the extra fuel it took to get there without being compensated.
TIMMY WThe inside of the windshield was filthy and difficult to see through.
RICHARD HI reserved the truck that I needed, so everything was ready and handled professionally for me! The only thing that I would add, and it’s just a suggestion, is to make sure you ask repeat clients if any past information needs updating. I didn’t get my last invoice because the company had my old email address and not my current email. Luckily I asked what email they had during my most recent experience with U-Haul, and that’s when I discovered why I didn’t receive my last invoice. All is well now.
JON FThe guys at this location were so helpful and overall great!
BRIAN NOffer more drugs
MOTEE EAbsolutely nothing....great service!
TONJA MEverything went well. There was a snow storm and they were very understanding and accommodating. I was be pleased with the service!
REGINA GClear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.
Megan O | Overall Experience