Mr. Horton was very helpful and knowledgle.
melissa m | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Forest Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cedric was definitely Great and overall exceptional customer service!!!
SHAMARA W | First ImpressionsVery nice great customer service
Natasha t | First ImpressionsGreat customer service , knowledgeable.
CHUCK MThx
Anthony P | First ImpressionsLove the staff
Monica JThe only disadvantage I see is the key card, but other than that everything else was above average
STEVEN S | Overall ExperienceGreat customer service was very helpful. Equipment was clean very good. Everything was wonderful. I had no problems for my rental. It was ready when I got there. The rates were good. I had a very great experience with this U-Haul company. Thank you very much.
Gail OIt was the worst experience I’ve had. With a U-Haul company they took 1280 dollars out of my account I did not drive no 1000 miles in five hours even customer service agreed with me so this was so awful I was up all night
MILLICENT TI was charged a $25 cleaning fee. It would have been nice if I was told about this fee before it was charged to my card. There was nothing to clean. The truck had small amounts of debris in it when I picked it up and had no additional when it was returned. This fee seems predatory.
COURTNEY JGreat Customer service
Tranell BThe only thing I didn’t like is I cleaned out my storage on the 15th and I didn’t get a refund for the remaining days.
Tahia F | Overall ExperienceThey are always very accommodating and pleasant to work with
LEAH DYOU TOOK MY CREDIT CARD INFO AND TRIED TO CHARGE ME $4800 NOT COOL. I WILL NEVER USE YOU AGAIN,
Laurence LThe staff was very helpful and friendly. The general manager is very funny and friendly.
Dawn B | Overall ExperienceThe check engine light was on the truck ran funny,
JACQUES WThe agent was unprofessional and when I called about the truck to tell her it had some problems ..she told me to all road side assistance the truck side doors won’t open and the transmission or engine was jerking when I stop
Tiffany MEverything were very satisfying no
ALPHONSO PTaking care of check engine light notifications on vehicles. Being sure to inspect noises and tires for air pressure.
REYNALDA BThis company switched the 10ft U-Haul that I rented out with a 26 ft U-Haul because they was having technical difficulties…that made me spend more in gas then I was expecting and then they gave me the truck on E!! Then tried to charge me almost another 300$ for miles you not being shit from me for one two tall put me in a 26 ft I didn’t rent a 26 ft and gave it to me on E I feel like you guys should clean up your own mess have a great day
Greg WPrice of the U-Haul
ZERIC TI sometimes have a need to access my storage after hours and cannot. I wish hours could be extended at least til midnight.
Jeanelle C | First ImpressionsExcellent customer service, I was even able to pick up my rental early.
JILLIAN BThey were all good people never rude always nice and friendly Thank you all
sonjii r | Overall ExperienceThe same thing that you have been doing taking care of the customers
VIVIAN ROnly problem they charge my account when I told them I was moving out the guy was by itself so he probably forgot but I just need my money put back in my account because also screwed up other bills that was coming out my account
STANLEY A | Overall ExperienceThis place is a scam , the manager Cedric is running a scheme to try and get people to pay for his lifestyle. He damages his own vehicles and trys to get the renter to pay for it
IDRIS DAt pick up, the check-engine light was on.
John SI have no complaints, Kayla and Ced , customer service was great! Even when I return turned the truck was an easy process, the gentleman outside was on point.
KARREN DCreate a split payment half cash half card for people.
ERICA MFriendly employees and they know what they're doing. I picked up and dropped off in less than 5 minutes each go.
LOU TAwesome experience. Staff friendly and helpful.
DANNA GThe facility is outdated. It should be told that the units are small. I’m 6 foot tall and I was hitting my head on the top of the roof. The units have no lights in it so it’s dark inside the unit. It’s a shame they have great customer service at this place and the facility is outdated. They were very helpful. I had a unit on the top floor. I had to go up steps and I’m a disabled bedroom. They accommodated me within five minutes and put me on the first floor Plenty of equipment to use the doors entering the facility should have a double door instead of a single door, it would help people not bumping all their furniture going in and out once again great customer service, but the facility is outdated.
WILLIAM D | Online Move InThose trucks need to be service the truck i had tranmission need checked
DEMETRIA HGreat job. Excellent customer service.
FREDERICK WThe manager at the store took my picture and I was very upset set that he needed to take a photo to his personal phone that he said was part of the rental process. THIS IS NOT ACCEPTABLE
TIAAN PThe staff was fast, friendly, helpful. I don’t thankful to be a part of this location.
EUGENE BKeep doing what you are doing
JUSTIN TEverything was excellent Xavier was great and very top tier 🤞🤞🤞🦾🦾
SHANTERIA WI had two trucks with this place. The first truck had a tail light out. Then they put me in a truck that was completely empty for gas. He added safe move without my knowledge. When I asked about it, and said he knew I had a COI, he just said you signed it.
JANELLE JBad van, dirty van, low pressure wheels and they took me 25 for cleaning and that was already dirty like😂
ANTHONY OEverything was great. Cedric was extremely helpful and easy to work with.
Paul MCedric was helpful and full of good character ..😊
KATRINA SThe staff was very helpful and the young lady that delivered the u boxes was superb was very knowledgeable and helpful I wish you could clone her she was op top of her job. Also the young lady that picked up the u boxes was very knowledgeable and helpful.great job I have been a U-Haul customer for over 10 years.
Rosetta B | Overall ExperienceGreat customer service
CLAUDETT HManager was rude and wanted to argue with me about the pickup time. I had an email that that said my pickup time was 11:30 but he stated the system said my pickup time was 9:30. When I showed him the email from UHAUL that confirmedy pickup was 11:30 he says "I don't know what that is, my system says 9:30 and we almost canceled your reservation". Not sure who pissed in his cheerios but I decided to just let it go because I needed the uhaul. It's not hard to just have basic customer service. I waa never rude with him and after he axted the way he acted, i just was quiet because he seemed to be the type who likes tonargue and try to flex what power he has in a situation. I'm glad i was able to get the uhaul this time, however, I won't use this location again in the future.
francisco SThe representative that assisted with my pick up was very welcoming!!! Aurie checked me out on my return, and she was absolutely awesome!!! Love this location!!!
Angela WBetter driving trucks
DOUGLAS FThe truck was dirty inside and out. The blankets smelled really, really bad. The truck ran very well.
ZAKIA WThe employees showed professional customer service
ALFRED GCustomer service was great Uhaul was cleaned properly 100 percent great service Well absolutely recommend.
MICHELLE HEveryone was so friendly from the check in process to the check out .
JESENNIA RNo improvement needed at this time
JOHNNY CThe staff was very nice and helpful. If I had questions they answered them with a smile on their faces.
KEERICA WCheck in and check out personnel were exceptional and very customer oriented.
ROJAI CThe customer service was excellent
CARL EThe young ladies were very friendly, professional, helpful and accommodating. I would utilize them again.
Dana BThe rental truck drove terrible but did us from point A to point B, truck is old with to many miles time to upgrade.
ANDREW DThanks everyone
ADEDAYO OThe truck mileage did not match the mileage on the contract i told the team member about this problem and i took pictures of mileage and tried to upload she was supposed to change mileage in system but she did not i was charged for miles i never used.
ELDRED JThe counter check in people were amazing. Both check out and check in.
Mark ENothing,Keep up the good work
ROBERT SThe back of the truck was nasty and had dry up food all over it.
LATOYIA GVery professional and help
Cleophus CIt was extremely difficult to get the keys, when I got to the facility I had to use a lock with a letter combination that I couldn't even see.
Shemika WCedric the manager was the BEST! Happy early birthday Cedric!
Brittney GEverything was excellent!!!
johnny cCed and staff are awesome! I give this location a 10star rating
Casey W | Overall ExperienceThe employees was great but the truck was a piece of crap it’s rained everywhere the mirror fell off jus crap
Crystal HEveryone at this location are so very helpful. They are extremely nice as well. Heather and Cedric are amazing people and they care about you and your belongings. They will go above and beyond as far as they can to help someone out.
cherokee b | Overall ExperienceEquipment is not well maintained, but clean and the attitude of the staff is very non enthusiastic
RICHARD JRoaches everywhere
Lazaria F | Overall ExperienceI enjoyed my experience dealing with the Facility.
Jeffery P | Overall ExperienceVery good and professional service the representatives greeted us with a smile. They was very knowledgeable and helpful. Thank you for all your help with my move. Keep up the good work.
regina u | First ImpressionsThe General Manager, Cedric Horton was ALWAYS HELPFUL, FRIENDLY, KNOWLEDGEABLE & KIND. The next time that I need a storage unit, I will definitely return.
Georgina H | Overall ExperienceThanks for all your service
Janet B | Overall ExperienceWorked very well
Darryl H | Overall ExperienceAll my stuff were auctioned. I paid my storages for over 7 years and went through hardship. I want my stuff back. Y'all got no ideas how family is feeling.And God don't like ugly and you was very ugly how you treated us everything we had is gone no clothes and all my stuff shame on you and what goes around comes around
WILLIAM C | Overall ExperienceMy unit was unlawfully sold to a auction. I will be taking a law sue action against this specific storage facility. I was informed of the date of auction. I also paid off my storage in its entirety before the due date of the auction. This specific facility tried to cover their tracks after they were informed of this mishap. I have all contract and receipts of payments.
Kendra S | Overall ExperienceGreat
Shunzetta W | Overall ExperienceVery friendly staff and well maintained!
Shunzetta W | Overall ExperienceVery pleased
Sandra R | Overall ExperienceGreat service, real affordable!
Shantavius F | First ImpressionsI called service agent to inform her I had vacated unit. She confirmed it. About a week later I an email charging me a late fee. Had to call up employee and explained details afterwards She finally did her job and completed the move out. Other than that my experience was average. Storage units are too expensive 😫.
Tavio A | Overall ExperienceThanks for everything. MS Green
MARTHA G | Overall ExperienceMr. Cedric and his crew provided wonderful customer service.
Alexandria W | Online Move InYou guys rock very very good job
sonjii r | First ImpressionsThe only reason it’s not excellent is because of the issue with the access key. Rep tried troubleshooting a few times to no avail. This is the best U-Haul facility I’ve ever seen though! Excellent customer service, clean, and climate controlled .
Neewollah M | First ImpressionsThe only issue I have is when I called to boom my storage I didn't know the measurements so I asked for a 1 bedroom size and they gave me such a tiny closet space I couldn't even fit my bed in it. I was leaving town and didn't have the time for another space. Plus they didn't have anymore larger storage. That was a disappointment. But service was good!
Kamisha B | First ImpressionsCedric Horton is a Awesome worker
Felicia B | First ImpressionsMy late grandmother stored her life treasures here years before her passing in November 2022. The facility is very clean. The young guy Keynan (apologies if misspelled) was exceptionally pleasant. There was an older gentleman, Baldhead, with what I assumed was a managers shirt on because it was a completely different color than the rest of the staff. He was so rude, and sassy!! He was condescending and he only listened to respond, he didn't listen to understand. He walks around arrogantly and entitled as if the customers owe him something. I will never recommend this location to anyone. The company really needs to consider providing him with some kind of employment sensitivity training. He has an horrible attitude and is a bad example to the younger employees. He's too old to harbor such negative energy!
mildred j | Overall ExperienceNA
Mark S | Online Move InThere was a guy in the morning that I had to persuade to help me he eventually got around to doing it but he acted like he was doing me a favor, I guess he don't like Jamaicans(most black Georgians don't like Jamaicans) you could tell from his attitude.....
shaun c | First ImpressionsEverything is fine, I have no complaints
VELINA D | First ImpressionsGreat service
Willanda M | Online Move InVery nice and clean nice team member
Barbara M | Online Move InGreat storage great service. Thanks U-Haul
emil c | First ImpressionsSimple and easy thanks
ROBERT R | Overall ExperienceI opened my unit 2005, which the Manager at that time was extremely helpful was very understanding. but since then has changed several times. I had only (1) incident where someone tried to break in to my unit. Was called and unit was re-secured. After that no problems. I know sometimes customers can be rude and uncooperative, but it takes is a little corporation which this last Manager did not take the time to do until a few days before closing out my unit. I can say U-haul was convenient.
CHARLOTTE M | Overall ExperienceExcellent customer service always satisfied
Kenneth B | First ImpressionsI bought a storage unit I only used it for a week, why didn't I get some kind of refund?
Benjamin S | Overall ExperienceI put belongings in storage almostv2 years ago. Ibdid not go and check on the items or add extras. When I opened my unit. It was good. A couple of spider webs but good.
Helen G | Overall ExperienceKevin Jackson is outstanding. U-Haul is lucky to have him on their team
laura s | Overall ExperienceGreat
Herold F | First ImpressionsThe staff was always so helpful and attentive. I never had a problem with help if I ever had a problem. They were so accommodating. If I didn’t have to pay I would love to stay and visit. I would definitely come back if I needed to and recommend it to others.
Alicia J | Overall ExperienceGreat job
MARCELINO B | First ImpressionsEveryone was friendly and professional
Yolanda T | Overall ExperienceIt has a couple roaches when I moved but that’s normal with different things being stored. Simone is the GREATEST! Make him your face for the ENTIRE COMOANY
JASMINE Q | Overall ExperienceGreat customer services
latonya t | First ImpressionsXavier and Simone were awesome, very professional, excellent customer service and very friendly. The facility is clean and secure.
Melanie E | Overall ExperienceI was very impressed with the service provided by the staff, as well as the cleanliness of the storage facility. As someone who moved from out of state, I was so pleased to have been led to this facility. Based on the professional service provided and friendliness of the staff, especially Simone, I HIGHLY recommend this facility. Thank you for making my transition to Georgia a pleasant one.
Debra P | Overall ExperienceThe staff are very professional and always got a smile. They are very helpful.I will definitely recommend this location.
Earl R | Overall ExperienceYour employee Simone at the Forest Park office is one of the kindness and friendliest person I have met. I always use U- Haul for my moving. He is different from others that I have met. Simone is the best. Thank you Simone
Peggy A | Overall ExperienceThe unit was spaceous, convenient. The staff was very professional, and courteous. I have dealt with U Haul for over 35 years, and I must say this location was very different from the other locations I have been to. They were amazing in comparison to some other I Haul staffing. Thanks
Wanda D | Overall ExperienceStaff has always been professional, friendly and helpful. Best choice I made storing my items here.
Myra W | Overall ExperienceCashier/customer service worker didn't give me what I ask for far as storage size ,price, rented a truck,because of her negligence, had to make 2 unnecessary trips with uhaul w/o compensation,
Ladrienne W | First ImpressionsThere was no one available after hours. They were rude and ghetto.
Shatara T | Overall ExperienceThe storage was well lite and always very clean. The staff was always very helpful and friendly I have purchased boxes, tape, bubble wrap ask any questions they were always very helpful. Love this
Portia R | Overall ExperienceSimone Hill and all of Uhaul staff has always been do courteous snd helpful with my payments sd well assiting me with moving out.
CHERYL S | Overall ExperienceThey treat you like Fam and will work with you even though your personal financial matters have nothing to do with them. Big Ups to Xavier. THANKS U-HAUL
JACQUELINE H | Overall ExperienceExcellent service no complaints
Gwenette O | First ImpressionsThe two guys who are certified workers are not great they didn't greet me had a attitude the whole time and gave me the wrong answer they are only friendly to certain men's no female
Taquaria R | Overall ExperienceGreat customer service
Tajuana F | Overall ExperienceI had no issues in the two months I used the storage.
Cortney O | Overall ExperienceMy storage unit had water damage and I was not notified. I lost a lot of my possessions because of a roof leak.
EILEEN C | Overall ExperienceCame to this location everyone was very respectful and helpful. I thank them for their professionalism and everyone did what they could to help me and make me feel comfortable.
Jeremiah J | First ImpressionsNA
Joshua C | Overall ExperienceVery courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .
Kathy M | First ImpressionsThe entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed. Thank you!
KIMBERLY J | First ImpressionsThe most pleasant accomadating staff. I do a lot of business with U haul stores cross country and they are the Best❤️ Thank you
MONICA L | Overall ExperienceThanks so much wonderful space
Aminah Y | First ImpressionsOutstanding customer service.
CLINTON G | Overall ExperienceEveryone there was awesome. Especially Anthony excellent dude with exceptional personality.
Stadon C | Overall ExperienceThe manager and employees were very pleasant. The unit was clean. I never had a problem the short time I was there. I just loved the manager, such a humble individual. It was a very nice experience!
ROBERTA H | Overall ExperienceMy reservation was cancelled without notice or consent.Missing my 50 dollar guarantee.when I picked the truck up the miles were 130 miles over the amt listed overcharg ,no hand truck was in the truck.
Ana A | ReservationNever reserve at a location before calling. I went to 4 different locations to pick up a uhaul and drop off. They scheduled me to pick up at places that had no truck or no longer did uhaul. Waist.
Jessica M | ReservationI really appreciated the manager Anthony for how he helped me get my situation straightened out. He really went the extra mile!
ETOYE L | Overall Experiencenone
Darvis W | Overall ExperienceEveryone was very nice and helpful
KELLI D | Reservation