Customer Reviews for U-Haul Moving & Storage of Framingham-Southborough

Rating:

4.0

Dropped off at night - did not interact with any personnel

Rating:

4.0

Myito bom indico

Rating:

5.0

Awesome inside customer service. The young lady knows her stuff. Super friendly and willing to help

Rating:

3.0

People were great. Truck was beat but it’s a moving truck. Not a big deal. The problem was drop off. Tried to do after hour drop off. App wouldn’t let me get the one time code. So I just left it.

Rating:

4.0

The wonderful man cleaning out the vehicles was extremely nice!

Rating:

5.0

Customer service at the front desk during check in and check out was excellent. Young gentleman took his job seriously and was great to work with.

Rating:

4.0

You have to check with the man who works for you, he he is very rude he doesn't try to help and solve anything, I have a couple of friends who had to go to another location because of his lack of education, it took 2 hours to solve an update in your store in Framingham because he didn't want to help, I had to call the customer support to they called the store and talk to him, then he made himself available.to help. Very stressful

Rating:

5.0

The associate, Jessica, was very kind and helpful throughout the process. She made everything easy and stress-free. Great customer service—thank you, Jessica!

Rating:

5.0

Very professional and helpful

Rating:

5.0

Biggest issue I have with U-Haul is the outdated computer system, in the last month it’s not working (store&app) more than it’s working. 2) for trailers (I’m a frequent renter), there needs to be a way to rent a trailer w/o having to go inside. Do a waiver and/or put a lockbox on the hitch with key in lock box similar to trucks. The inconvenience(lost time) is making me seriously consider just buying a trailer.

Rating:

4.0

Long check out !!!

Rating:

5.0

The man who helped us was so nice. Moving is NO fun and he made it easy and pleasant. Thank you!

Rating:

1.0

the van smelled like manure. Clearly animals or animal manure had been transported with it prior. disgusting.

Rating:

5.0

Cassandra was great! Extremely friendly and efficient.

Rating:

5.0

Nothing, Daniel was perfectly polite and very knowledgeable, He was able to service multiple customers very calming at the same time and the store front area very very well stocked and clean . I have already told multiple friends. Thank you

Rating:

5.0

N/A

Rating:

5.0

I really appreciated how Sam handled the U-HAUL rental ,in a very effective way , he was clear and engaging. Keep up with the fantastic work . Many thanks !

Rating:

4.0

Returning was easy after hours

Rating:

5.0

Clean, climate controlled, helpful personnel.

Rating:

2.0

Left my hatchet straps in back of truck and no one called me to let me know. I called to ask if found and they weren’t found which is not right bc I left them in there. Also charged $15 for coverage that I opted out of. So ridiculous. If you can’t do your job and pay attention then don’t be open. Won’t be returning.

Rating:

5.0

Top

Rating:

5.0

staff was veryfriendly and helpful

Rating:

3.0

The staff was fine. the facility and their policy NO, it is like jumping through hoops to rent a unit. you MUST provide and alternate phone number for yourself. I only have 1 phone number. You also need to provide an alternate person, that does not live with you, that can get my stuff. I don't want anyone touching it. you should be able to sign a waiver if you default and they cannot get in touch with you than they can dispose or sell your items. I did not want to give them the information, but I was stuck with the policies since my movers were unpacking the truck. I only rented a 5x5 unit. SO FRUSTARTING!

Rating:

5.0

After renting my storage unit here , there was a pattern of unfortunate events for my family. Our finances began to become increasingly stressful. I cannot say enough good things about the General Manager here In Framingham. This young lady wears her heart on her sleeve! In a world where people have lost faith in others there are people like Ms.Kazandra Baez Shugrue who really restored my faith. My wife and I cannot thank this wonderful woman enough for being such a good person with a good heart and caring about us enough to help us during such a difficult time. I will recommend this Framingham U-Haul to anyone. I hope the company gives Ms.Kazandra the recognition she deserves, I will get around to thank Ms.Kazandra in person and give her something special from my family. We appreciate her and will never forget her kindness.

Rating:

4.0

The staff at the Framingham facility were very nice and helpful, especially the young man with the beard. Good guy.

Rating:

5.0

Great job all around!

Rating:

2.0

I’ve used U-Haul before without issues, but this time, the truck had a serious mechanical problem—it wouldn’t go faster than 15 mph. This forced me to avoid highways, take longer back roads, and rack up extra miles. Thankfully, the staff was very friendly and helpful, but the truck’s condition made the move much more stressful than it needed to be.

Rating:

4.0

I used this storage facility for just under 5 years. It was only until this past year that both of the two elevators worked. Otherwise, this facility was great!

Rating:

4.0

The app didn’t work for drop off, it kept freezing on the page for “return truck.” But going inside worked perfectly fine. I did have to trust the person working was going to check in the truck for me, which he did. But leaving with no confirmation was a bit odd, which I way I took pictures of the vehicles, to have a timestamp.

Rating:

5.0

The Costumer service for me was perfect

Rating:

5.0

Loved the guy helped us very helpful

Rating:

1.0

The location isn't the issue. My issue is I called to make a reservation and was told the only way to do it is online. There is a huge lack of outlining the process for someone who doesn't know the U Haul process. It was hard to get someone to answer the phone so I can get some questions answered. For someone trying to plan something, it is tricky that U Haul's plan is that no one knows where you're going to pick up your equipment the day before your reservation and no one knows where you're confirmed to drop off your equipment until you pick it up. For me to not be told this until the day before my reservation in unacceptable. Thankfully everything worked out because I had to spend a lot of time on the phone to get everything figured out. I was not able to add another driver to my contract through the online process. The person in Framingham told me it doesn't actually work to do it online and they need to come into the location to get it done. I called a location closer to my home to see if we can come in there to add another driver and they said no and they aren't able to find my reservation because it is a different location. I called another U Haul phone number to try and they were able to help me add a driver over the phone and told me the other person should have been able to find my contract if they searched the system correctly. I confirmed a pick up location and then a few hours later someone else called saying that the first pick up location isn't possible so I have to go to another location. I was supposed to get a call from a manager so I can express this to them, but never did. All of this shows me that most people at U Haul don't know their process or how to do their job. All of this the day before and day of my reservation. Total mess. Then none of the drop off methods worked. Online, location based, or QR code.

Rating:

4.0

1) The lock you provided was free. I wanted an upgrade, but couldn't trade in the free lock for an upgrade. 2) The person at the facility demanded two other phone numbers of people who didn't live with me and then demanded to be able to call them at that moment. It seems weird that she demanded to call them right then as the method of verifying and also that they couldn't live with me. None of this was told to me by the staff person on the phone who verified my reservation. 3) the facility itself was great and the elevator etc. worked well. I'd go back to Framingham Southborough for future storage needs.

Rating:

2.0

I was given a truck with a known mechanical issue I was stranded for a couple of hours until I was called and given the "trick" to starting it. I had to drive it back and switch everything to another truck. I was told I would be credited. I wasn't until I called. after calling to clarify that I was given 10% off which seems kind of small considering They knew the truck was broken (The person I spoke to while waiting for road side assistance lied to me and said it had only been in for a tire change and hadn't been in for any kind of issue then the GM called and told me the work around and that it's in for that all the time) I use this location as my go to because it's close to me and has good availability. I have had mixed experience with the staff there.

Rating:

5.0

Everything was excellent 👌

Rating:

5.0

Excellent customer contact and great and ready product

Rating:

5.0

Daniel and Cassandra were awesome!

Rating:

5.0

Nice UHaul facility in Southborough, MA. The employees are friendly and helpful. The car dolly I rented was brand new and easy to use. Attendant even put it on my vehicle. Perfect experience.

Rating:

1.0

I returned the car with a full tank of gas and called asking for a discount, since I was supposed to return half a tank of gas. The person on the phone said no.

Rating:

4.0

The vehicle wouldn’t shift until almost 4000 rpm The steering was loose and the amount of gas stated on the contract was higher than the gas gauge I do have photos for the gas gauge and mileage before leaving

Rating:

2.0

I hope this means that you gave me a refund for the 7 months you charged me for a storage unit I never had or moved into! I had made a reservation online and when I arrived at the storage facility it was clear that the one I had reserved wouldn't be big enough. So the guy changed me to a larger one. I was then charged for the last 7 moths for both. Was not able to get in touch with anyone who could do anything about this. Until Cassandra, a short term employee at this location, noticed the zip tie on the original storage unit that I never moved into but was getting charged for and called me! So nice!!

Rating:

5.0

Everyone is so helpful and goes above and beyond to make sure my needs are taken care of!

Rating:

5.0

I have never met more helpful staff than the gentleman that helped me yesterday! He went above and beyond to make sure I was comfortable and knew what I was doing when I got into the facility.

Rating:

5.0

Very happy with the service!!

Rating:

5.0

Only complaint is the rent going up.

Rating:

5.0

Crowded counter for return and told the receipt would be emailed and never received!

Rating:

2.0

Make sure the truck has been tuned up and maintained. It was a gas nuzzles and the gears were shifty. The brakes were awful.

Rating:

5.0

Always helpful and professional staff at this location. Thank you!

Rating:

5.0

My items had been stored for a for 3 yrs. Once i found keys the lock jammed up on me and then I broke the stuck key in there. I had the drill the lock out. That was not a great experience but otherwise the storage was fine.

Rating:

5.0

Thank you

Rating:

5.0

I had urgent need for storage while moving with extra units rented on short notice. The staff was helpful and responsive. Also helped with coordinating truck and van rentals. Sam, Daniel, and Ryan provided great service! Thanks.

Rating:

1.0

I despise this company and had a terrible experience with the GM at this location.

Rating:

5.0

The employee that helped me get my rental truck and buy my boxes very helpful. They made me feel very valued and not rushed at all. I would highly recommend working with the Framingham location again as they made the pick up and drop off experience very easy

Rating:

5.0

Customer Service was EXCELLENT!

Rating:

5.0

Great experience

Rating:

5.0

Kazandra was absolutely amazing and friendly! We had the one insurance claim that was handled with highest professionalism and care. We highly recommend and would use this service again!

Rating:

5.0

Nice to meet you Kass

Rating:

5.0

Everything was good, a special greeting to the attendant who was very attentive and polite.

Rating:

5.0

The gentleman who showed us the truck and trailer actually walked us through both vehicles, their features and how to use all the equipment. I’ve rented many U-Hauls and never had anyone be so thorough. It was appreciated! He should be sent to train the other locations.

Rating:

5.0

Just keep doing what you’re doing

Rating:

5.0

Pick up and drop off very smooth

Rating:

1.0

They made a double billing on my card

Rating:

5.0

Really Nothing!! Thank you..

Rating:

5.0

Employees were very nice, and explained the step process. The employee made sure all aspects of the truck were in good condition.

Rating:

5.0

Thank you.

Rating:

5.0

Only one representative there. Had to wait while he took care of a customer before me.

Rating:

5.0

The people who worked there were extremely helpful and if I ever need storage again I would not hesitate to use the Southborough U Haul again

Rating:

1.0

I dropped the truck off on a Sunday. Nobody was there and instructions were very unclear. On the ground next to the key drop off box was littered with garbage. I understand the place was closed, but it was rather gross. I only selected "Yes" to recommending this location, but I want to add - only because I had no other choice in the area that day.

Rating:

5.0

Ryan & Sam were very courteous and professional. Excellent customer service from start to finish!

Rating:

5.0

This location was excellent however the ON LINE/APP EXPERIENCE WAS HORRIBLE!!!!!! EARLIER IN DAY I WAS STRANDED AT A GAS STATION WITH A UHAUL THAT I COULD NOT GET INTO AND NO ASSISTANCE.

Rating:

1.0

Danielle that works there at the desk was extremely rude! He needs some training to know how to treat their clients!

Rating:

1.0

I had a terrible experience from end to end as I tried to book my service online and kept being told the servers were down on 9/11, so I should use the app which is intuitive and “easy” to use but it made the process far more time intensive and worrisome than I initially imagined. I will definitely not be recommending this sort of service to anyone looking to move and the future and will probably advise them to look elsewhere at this time.

Rating:

5.0

Move In

Rating:

5.0

Assistance with checking in upon renting was great. The rep was helpful and informative. Drop off was the same. Keep up the excellent work.

Rating:

5.0

Service is excellent Always a pleasure

Rating:

5.0

Staff were friendly, helpful, and patient on one of the busiest weekends of the year.

Rating:

5.0

Daniel and staff are excellent!

Rating:

5.0

The office chief was very knowledgeable, and helpful He explained the process of accessing my storage unit comprehensively

Rating:

5.0

Great personal service and everything well explained. Feel confident about using the facility.

Rating:

3.0

I only say the hours are inconvenient because I have a weird work schedule. I get out around the time that the facility self-serve hours close and it would be convenient for me to stop by there afterwards andI in the morning because of my schedule, it makes it harder. But I’ll make it work. The facility was somewhat maintained on the third floor where I moved into the floors are all quite dirty and in my storage facility the floors were also dirty. When I started moving things in, I didn’t realize I needed to get a vacuum so I didn’t have one. My stuff is all pretty clean, but when I left the facility, I was quite dirty personally. I also have a rolling rack full of nice clothes and had to lift it all up off the floor because they started getting dirty on the bottom of them just wheeling it into the storage unit. There was also a panel that was pulled off on one of the air vents next to my storage unit that should definitely be looked at and fixed. The two guys that were there were very nice and helpful though. Also, I did expect there would be bigger storage units, but there was basically nothing available so I am currently using two storage units instead of actually one. I don’t need 2 but the storage unit is not big enough for the actual size I really needed so it’s not by choice. a lot of companies around this location might have had bigger available, but were massively overpriced compared to U-Haul. I’m not too satisfied, but definitely think the unit should be cleaned and the floors cleaned at some point. Not sure how often they do it, but if they do it once a day and I was there at the end of the day that could’ve been from other people, but I don’t think that’s the case because it looked the same when I was there visiting the unit to look into the size before I moved my stuff in. Daniel in the main office was the person I worked with the most and he is a really nice and smart guy. He definitely makes your company better.😊

Rating:

4.0

I was very pleased with the state of my belongings when i took them out of storage. I would confirm the climate-controlled temp. One day i was there on a very hot day, and the temp seemed quite high inside. But, that could have been an anomaly.

Rating:

4.0

very clean facility. easy move in.

Rating:

5.0

I had made a reservation online for a 5x10 unit but realized it wouldn’t be big enough. Your system made it a bit more complicated for your employee to change than it should have been but Sam was so great helping me out, with this and with everything else. This was on a Monday after a chaotic weekend of people moving in, and yet he was so patient and helpful. I really appreciated it. Kazandra was also so nice and she helped us get my couch into the elevator. My only issue with this place is the fact that the elevator will close on you. I’ve never seen an elevator like this! We had been having trouble getting my couch into the elevator and the alarm started going off. We really couldn’t move it out of the way (most elevators will not close on you anyway), and then the doors start closing in. Kazandra actually said they just spent $75,000 fixing the elevator—it would be nice to have an elevator that doesn’t close on people though! Sounds like people tried to push the doors back open and that’s why they had to get it fixed… Anyway overall I had a really great experience. This is a great facility and the employees I interacted with were really great at their jobs.

Rating:

5.0

I have been renting a small unit for around 4 year, and am moving to a smaller apartment, so I am in need of a larger unit to store my families belongings. Kazandra Baez Sughrue was amazing in helping me secure the right size unit and making sure we could get it and in quickly. She also helped in closing the old unit and making sure we were not going to be paying for 2 units while only using one.

Rating:

4.0

Alhough my online reservation did not hold or provide me the unit I requested, the staff were helpful with altering the reservation in a manner that was acceptable and accommodated my need to move in on the day I had planned which was appreciated.

Rating:

5.0

The black older guy!! Can't remember his name 🤔 5 star Customer Service

Rating:

5.0

Staff was absolutely lovely

Rating:

5.0

ALL ARE THE BEST IN THE OFFICE. I,M HAPPY FOR CHOOSE U HAUL STORAGE. THE PERSON IN THE DESK ARE THE BEST.

Rating:

5.0

This Ann Yamartino and I accompanied Cyndi to rent the space and was absolutely impressed with everyone who was there We pulled and were a little confused because my daughter was driving the u haul van and we weren't sure where to park, & within less than 2 minutes someone came out to us and helped us park. Every single person we met went over and above for us They took the time to show us all the differnt options and walked us through the process I would definitely recommend them to anyone who asks. My daughter is still selling real estate and has been asked about storage before but couldn't help the customer because she wouldn't recommend a company unless she herself had seen the place and now if asked again she won't hesitate to recommend your u haul in Southborough

Rating:

5.0

the easiest experience i ever had in finding a storage spot. no over selling.very friendly staff.answered all questions .the tour was thorough .made me feel welcome.i highly recommend

Rating:

5.0

Danny was extremely helpful and friendly.

Rating:

4.0

Overall I had a good experience, I was moving out of a storage unit and renting a truck. I do have to say, this facility is massively understaffed/. The gentleman that helped me was great however he seemed to be the only employee doing all of the tasks - running the desk, checking in and cleaning returned trucks. When I arrived and when I was looking to leave I had to track him down and while I was moving out, the elevator was broken (I got stuck) and we couldn't find anyone to report the issue to

Rating:

1.0

GM at the facility has no etiquettes and empathy towards customers who drove long to reach the facility. My brother-in-law who booked the U-Haul truck to drive from Canada also booked the storage with it. He used his Drivers license as an ID for the booking. When we were checking in, his ID could not be entered into the systems as it was Canada issued license. It indeed was a poor software used by the facility. Patiently waited for Daniel who was checking in to resolve this. He was unable to resolve and not his fault as it was system limitation. Called GM for help. She tried for 5 minutes and said it is Canadian license which is not US issued and hence it does not work. We do not agree with that as other person either wit US license or Canadian is allowed to book storage, which my brother-in-law did using his drivers license on U-Haul website. Facility system not accepting is not our fault. GM made us feel that we do not know anything. So, we finally gave option of using my license as it was US MA issued. The system was slow and it took further 40 minutes to get us checked in. My brother-in-law just expressed concerns to Daniel that when he can make booking with his Canadian ID and why the system does mot have an option to save the same ID at check in. GM took that offensive instead of taking it as a feedback. She stepped into conversation between my brother-in-law and Daniel without any apology or excuse for interrupting. So, my brother-in-law said he was talking to Daniel and not her. For which, she took her attitude and rudeness to next level and said it does not matter I he want to talk to her not but she will still speak. She even threatened us that she won’t allow Daniel to switch main contact as me from my brother-in-law and will not allow us a place at the storage if we do not listen to her. I know this is going to be read by her. Who are you GM? Is U-Haul storage owned by you or are you GM of the world. You made us wait for 2.5 hours after a long drive from Canada and no apology from you for making us wait so long. If it was not Daniel on that day, you would have taken conversation to next level without our fault but yours. My brother-in-law paid USD 1400 for the entire contract and you threatened him. God save U-Haul storage if it is managed by you. Learn how to talk to customers before carrying GM tag.

Rating:

3.0

I was a customer for 2 years and when I moved out the manager was a jerk. They are still sending me invoices even after I moved out

Rating:

5.0

I was an early adopter. Great access, great hours. Very clean, well lit and well maintained. Could be a model for others. Very cost effective as well

Rating:

5.0

Kassandra the mgr. was exceptional! Always pleasant , knowledgeable and supportive. Made my overall experience with Uhaul uncomplicated and smooth. Thank you!

Rating:

4.0

On weekends there aren’t enough staff to assist with service. There were 5 people in front of me & I just wanted to purchase a lock, so I left & bought it elsewhere.

Rating:

5.0

Prices are higher than average , which is the reason we chose to leave Else facility and staff are excellent

Rating:

5.0

Service, location, and prices were excellent!

Rating:

5.0

Great staff. He is very helpful!

Rating:

5.0

There is only a concern related with the availability of elevators. There are supposed to be 2 but in reality only one is useful. This has going on over a year. Thus, I would like to encourage to fix the elevator, I suppose expensive fix, as soon as possible to avoid such a frustration!. Thanks

Rating:

4.0

The second elevator needs to become operational. You need more staff as many times the sole staff member is dealing with vehicles and no one is in the office. That, or set up an intercom/cell number to call to have some come to the office.

Rating:

5.0

Thank you to Daniel and Cassandra for their assistance in making this a very positive experience all around. Would definitely recommend to others.

Rating:

3.0

There was only one person working the whole facility when I checked in and it took about an hour to complete the transaction.

Rating:

2.0

Only one elevator that never worked well - doors were not useable or consistently locked/unlocked. Returned Boxes were not accepted. Will not be using Uhaul for the foreseeable future.

Rating:

5.0

Daniel was very patient and helpful.

Rating:

5.0

Kazandra was an incredible employee. She runs that location as if she owned it. She was very helpful to me on 4 different occasions and took the time to complete several tasks for us.

Rating:

2.0

All of the higher grades were EVENTUALLY true, once Ms. Baez-Sughrue arrived. Before that time I waited in a line of about 10 people - those ahead of me had been there for 2-3 hours (truthfully) just trying to collect reserved trucks or even just the keys from a processed app reservation. I had picked up a truck with ease earlier that morning using the app in Natick and only needed to find my pre-rented storage space. Service was astonishingly slow, run by a solo gentleman who was doing his best but struggling to keep up. He completed every aspect of each order before turning to the next person in line, even if that meant accompanying people outside while they evaluated trailers, or actually cleaning a truck for them. People were yelling for him to just let them take the dirty truck because they had been waiting so long. It was pretty bad. When the manager finally arrived (I believe it was Ms. Baez Sughrue), things moved far faster, but I had been in line 90-minutes before that happened. There was deep frustration among those waiting. After that, the higher ratings above kicked into place. I'm sure things run more smoothly in general, but it was a terrible morning at this facility.

Rating:

5.0

facility clean and staff were very friendly and helpful.

Rating:

4.0

The young lady that checked me in was incredibly helpful and I could not have been more pleased. My only comment is that when you follow the prompts on hour mobile for how to return the vehicle, it takes you through all the steps and says to drop the keys in the drop box. There was no drop box. I went back inside to be told just leave them in the truck. That could have been made more clear.

Rating:

2.0

The staff are not supported well enough. I wanted over 2 hours for service and had to pay my movers hundreds of dollars more as a result. The elevators were not maintained and only one barely worked. This facility clearly cares more about stuffing money into the owners pockets rather than providing a decent service.

Rating:

5.0

The staff was very nice and patient with me during a very difficult time for me.

Rating:

5.0

Unit was clean and easy to access. The staff was excellent. They were friendly and provided guidance and quick answers for any questions I had. Overall, a great experience.

Rating:

4.0

Truck rental was easy and handled efficiently. Staff was able to answer my questions about storage and trucks.

Rating:

5.0

Broken elevator

Rating:

5.0

I had an unexpected remodel to fix a broken pipe under my slab and needed to find storage for items previously stored in 3 closets and 2 bedrooms. I was able to reserve the unit online and start moving things in the next morning. I received an email with the unit number and a security code to the facility. UHaul was conveniently located. The place was very clean, well lit and temperature controlled. There were also security cameras throughout. Finding my unit was as easy and a lock was waiting inside. I moved everything in and didn’t have to think about it. I even found out on my last day that their system wouldn’t check me out because my unit wasn’t secured. I would use them again.

Rating:

5.0

I had experienced mold in my unit but Kazandra was incredibly professional and helpful. She was quick to take action while being empathetic. Most people in my situation sould have left very upset but Kazandra handled the incident with speed, poise, kindness and professionalism. I can see why she's the site's GM and hope she continues to grow her career in a leadership role within U-Haul. Yes, you need to promote her! I know talent when I see it. :)

Rating:

5.0

Kasandra was awesome. Efficient and professional! Wonderful experience.

Rating:

5.0

Computer problem was slow.

Rating:

1.0

staff was friendly but not aware of their effect on the customer. I secured a space by phone at 3PM I gave them my credit card and they said the roof was on floor 3 The reservations staff told me I could complete the transaction when I show up later - I told them I would be there after 5 - they said I could get in up until 10PM.- trying to sign in turned out to be a big waste of time I showed up at 5:30 - no way to get a code to get in I was shuffled to three customer service / reservations people, none of whom were aware of the case so each iteration required a complete set of data input. Totally a waste of time and very frustrating after a long drive and long day moving stuff out of my recently deceased mother's home. I did not find anyone with whom I spoke truly knowlegdeble about how the UHaul system worked so we gave up after wasting an hour at the UHaul site and went home with the loaded trailer.. I went back the next day after having had to secure our open trailer full of belongings with a tarp. we checked in (it took another round of torturous data input - why UHaul has such crappy records I can't imagine) and got our room the elevator turned out to be only about 5 feet deep and not too tall or wide - like a small office elevator - two small for our tables. I asked where the freight elevator was - or what size the elevator next tot he one we found working was - no one knew the answer. I then asked the store attendant for another room on the first floor he said he only had 5 x 10 he took me in to look at it - it was only 5 x 8 - so I asked how much the kid said he did not know and we went back to his desk after several long minutes he said it would be 69.99 - I bought it but the invoice said I was charged 79.99 - he could not fix it. we made it work. Had I known I would encounter any of these delays or hassles I would have gone to a different storage company. I called your store to talk to you but got central booking - please - this is not a good way to run anything let alone the biggest outfit of its kind in the country.

Rating:

3.0

The extra charges were annoying.

Rating:

5.0

There was a young man at this location that was always very kind, helpful and had an answer for all of my questions.

Rating:

4.0

Waits are a little long at times when there is a line since only 1-2 counters are open. The staff are really helpful, reliable, friendly and professional. The place is well secured, clean and well maintained.

Rating:

4.0

Although the online move in was easy and all that, when I got to the facility the Disc lock was not in the unit. When I went into the office to retrieve my lock the guy didn’t know what I was talking about and he wanted me to show him my order he was didn’t even know what he was looking at. I said, what do you need to see? Then he just handed me a disc lock that was randomly on the desk. Which is fine but it was totally weird.

Rating:

2.0

Wrong information was noted at intake and although I corrected info several times it still resulted in incorrect phone numbers, incorrect lead numbers causing my 82-year-old mother to be awakened first thing in the morning several times, and having her contacted when there were problems with the unit. Also, there was a leak in the unit and the damage was underreported to me by the manager. While she said clothes became day, movers discovered water damage to other stored items (I.e. cds and shoes). Overall a VERY disappointing experience. Will never use this particular location again.

Rating:

5.0

Excelente atención ,muy profesional, quedo muy contento y agradecido 👏

Rating:

3.0

Only oner elevator was operating which needlessly extended move in time due to multiple families accessing their storage units simultaneoulsly. Apparently, the second elevator has been out for some time and they are not freight elevators. Needs an upgrade.

Rating:

5.0

Very clean facility

Rating:

3.0

Other than a flooding problem and receiving a settlement I was satisfied with the entire duration of my stay.

Rating:

4.0

Only one elevator was working slowing progress facilities are clean

Rating:

1.0

From the start of checking in I was upset upon arrival. When booking this unit I was promised a first floor unit which is why I went with this location and this company. Upon arrival I was told no first floor units were available only third floor units. At that time it was too late to change as my uhaul truck was already at the location ready to be unloaded by my movers. I’m addition it took my movers significantly longer to move my truck belongings. This location has no freight elevator so some of my belongings did not fit. And also only 1 elevator was in working condition. For such a well known reputable business I was beyond shocked at everything listed above.

Rating:

1.0

Don’t even know where to start. At least one elevator always broken. Have called the overnight line when the doors were malfunctioning and was told to “fu*k off”. You have 1 person who can do their job while everyone else just sits around. Checkout took almost an hour having 3 people in front of me in line. You tell people dumpster can be used but then say “there’s a change in policy” and won’t update signing. Your prices in store are tagged lower. You refuse to homer the price written on tags but also refuse to edit the tags. Must be nice to be able to collect a paycheck and not do anything. Also, I’ve been there almost everyday the last week. Bathroom hasn’t been cleaned once and the same trash has been overflowing. This place is a joke. For being a “new” facility, it more rundown than most. I have switched to extra space storage and already feel better about the decision.

Rating:

3.0

Not all staff was unfriendly. Luis was very friendly and professional. I can’t say the same for the GM on shift. She was very rude. She had a very disrespectful tone over a question I wanted answered because I was confused about. She also argued with me just because I said rude here. GM asked for a 3rd contact to be verified before I get a storage. I asked if the same address can be used she said no. I then said I don’t have no one else then in a rudely tone she said I can’t rent storage at location. After a few minutes she became friendly.

Rating:

5.0

Everything about my move in experience was informative, professional, and awesome. Best prices around Metro West.

Rating:

5.0

Team was great. GM

Rating:

4.0

The staff was always helpful here but the only complaint I have is that the second elevator was out of service for the entire summer...so that made my experience less favorable. On the busy weekends there was only one elevator which was not fun. Seems like too long to be out of service.

Rating:

5.0

I'm very happy renting an extra space at U-Haul Moving & Storage of Framingham-Southborough. The staff was an absolute professional, with great attention to detail and my needs and concerns throughout the process. I couldn’t be more happy with the attendance they have done for me. I will hire them for any future projects moving forward and I highly recommend them.

Rating:

5.0

None

Rating:

5.0

Very clean and well maintained. Elevators could be bigger but not much can be done about that

Rating:

5.0

Kazandra and the staff were extremely helpful and friendly. Facility was clean and it was great to see pest bait stations in each unit. The entire experience was the opposite of a Public Storage facility we were leaving. The only downside is one of the two elevators was inoperable but the move worked out OK.

Rating:

5.0

Never had one problem - totally happy with the use and ease of accessing the contents of my unit. Thank you!

Rating:

4.0

Only one elevator is working. Hopefully the other one will be fixed soon. Helpful stuff, clean facility.

Rating:

5.0

Thank you so much for your assistance. It was my first time using these services and you made it very easy. I will come back here in the future

Rating:

5.0

Staff was AMAZING!

Rating:

3.0

The facility has Only 2 elevators for 5 floors and ONLY 1 was working! This is not acceptable since there were many people trying to use it. In addition, the A/C wasn't working in the middle of the summer with high humidity. You need to fix these problems at once!

Rating:

2.0

I reserved a truck, and when I arrived on the day of my reservation there was no truck available. I had to spend an extra hour+ of my day driving when I was already on a tight schedule. Unacceptable. That said, the staff was friendly and helpful.

Rating:

5.0

The Framingham staff all had a very positive attitude and worked to help make every step of the process pleasent.

Rating:

4.0

The female office manager, Carizza, was absolutely wonderful. The only thing I found to be hard was the 2nd elevator was out of order, so it took the party who came in after I did a while. All in all, a very good experience. Tim was excellent as well.

Rating:

5.0

The facility is very nice and convenient. I’d like to point out that Ms. Baez was extremely helpful, polite, knowledgeable and professional. Ms. Baez is an great example for any employee and buisness to follow. Thank you, v/r Richard Stroud.

Rating:

4.0

Just difficult getting an answer sometimes

Rating:

5.0

Kazandra was awesome. She went above and beyond in setting up our storage. Thank you.

Rating:

5.0

Kassandra went above and beyond. She was patient and took her time to show me the unit and explain the process in the most professional and friendly manner. THANK YOU

Rating:

4.0

24 hour access would be nice

Rating:

5.0

Kazandra was very helpful on the move in and out. Highly recommend this facility

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

You guys are running a great business.

Rating:

5.0

Great customer service.

Rating:

1.0

One elevator has been broken for two years. Stuck on our floor for over 10 minutes waiting for the one that worked. Unit rented to us under false pretenses. Horrible experience.

Rating:

5.0

The Framingham uhaul staff is incredible and the storage facility is clean, well-maintained, and secure. The facilities/amenities are great (e.g. restrooms, moving carts, etc.), functional, and easy to use. I’d recommend Framingham uhaul storage to anyone who asked.

Rating:

4.0

Please hire more staff. This location was very busy. Everyone was very kind and helpful but you need more than one person working!

Rating:

5.0

I realized I needed a bigger unit after 1 week and these people made it very easy to upgrade to a larger unit.

Rating:

4.0

Staff was great and extremely helpful. Only glitch was that the lights wouldn't turn on above our unit's row, and the repair had to be called in.

Rating:

5.0

The general manager, Cassandra, is super helpful and accommodating. Made the whole process super easy! Big thumbs up to her.

Rating:

5.0

amazing staff, very helpful.

Rating:

2.0

The unit rented was a a 10 by 15 by 10, and the unit we were placed in was 10 by 10 by 10. Now we have to move everything again. I would like a phone call back as soon as possible, this is unacceptable.

Rating:

5.0

The attendant, Sean, was very personable and gave a helpful intro tour.

Rating:

5.0

Great personnel!

Rating:

3.0

We rented a truck and storage space on 1/28. Overall the experience was ok. My partner and I were shocked at the complete lack of attention from the gentleman working the counter. He did not look up once from his phone when we walked in. And as he was entering our information into the computer, he was scrolling on TikTok as he was typing. We’ve all worked in retail and customer service and I’m fully aware it’s not the most glamorous gig. But this guy was on a next level of not caring or showing an ounce of professionalism. One of the elevators stopped working while we were moving in and another customer went up to tell him, and he just shrugged. Side note on the elevators; I would think a large storage facility would have big freight elevators.

Rating:

5.0

Great accommodations all around, will definitely rent from this location again.

Rating:

5.0

Great employee at store. Amazing and friendly person. Highly recommended.

Rating:

1.0

No cargo elevator. 1 out of 2 elevators isn't working properly. No light in storage units.

Rating:

5.0

Staff working were extremely helpful and knowledgeable. I will use again. Thank You!

Rating:

1.0

You people at your rental facilities are amazing. Andy at the Mobil Station in Ashland that I was sent to first and Jamal at your Southborough facility were awesome. The night manager who checked me in at the end of the rental was also exceptional. These are great people who represent Uhaul extremely well and very professionally. Your reservation management system is atrocious. My sons and I had a very tight schedule to move our things from the storage unit to our home in Rhode Island. We wasted over 2 hours because of your horrible reservation system. I called and made the reservation working with a very nice and professional Uhaul representative. I needed a 15’ truck for a one way rental, furniture pads and a hand truck. I received an email with instructions to pick up the truck at the Mobil gas station in Ashland. Andy was awesome and tried several times to help process the reservation. I went in line and repeatedly filled out my data including the photos of my license three times. After the third completion of the forms I received another itinerary to pick up my 15’ truck at your Southborough location. I wasted almost an hour, but I was hopeful we would get back on track since the Southborough facility is only 15 minutes away. We got to the Southborough facility and Jamal told me he had no 15’ trucks only 10’ for one way rentals. He said I could go to your Natick facility to get a 15’ truck. I already wasted too much time in Ashland so we said we would try a 10’. Turns out it was not tall enough and it had no ramp. Jamal said he could rent me a 20’ but it would have to be a return. That’s what we ended up doing. The truck was fine and was actually a pleasure to drive. The people and equipment are great but your reservation and asset management system SUCKS and caused us to waste over 2 hours we did not have to waste. FIX IT!!!!!!

Rating:

5.0

Kasandra, Jamal and another employee present during my check in were excellent.

Rating:

4.0

The only reason I did not give it an excellent rating is because I was initially given a first floor unit, but when I went to put my things in the unit it already had someone else’s lock on the door. I had to take a third floor unit which is fine, but not nearly as convenient.

Rating:

3.0

There are 2 elevators. I was told that the broken one would be fixed. I saw no indication of the elevator being fixed. It actually looks like it has not been used. Begs the question; how long has it been broken? Working elevator is loud and incredibly slow. Gets expensive paying movers when you have to wait forever for the elevator.

Rating:

4.0

My truck had a kick that didn’t work and the oil light was on. Other than that everything about my experience was great.

Rating:

5.0

You made it easy to move in. No complicated lease, no unexpected fees. Now, just do y raise the rent 50% every 3 months like other facilities and you’ll have a customer for life.

Rating:

5.0

This is my third rental at this facility. Rhea has been informative, pleasant, and professional. I have family members who plan to rent here now. I will continue to recommend this place.

Rating:

2.0

Found out after move-in that there was a major water/flooding problem on the first floor. I have major damage to my leather sectional as well as another leather rocker recliner. Also damage to two antique bedside tables and a wood storage unit for the living room. Other damage to shoes. Pocketbooks and to now unknown other items in second storage unit. Judith Irwin. 717-449-6276

Rating:

5.0

I love your service all across the country. Thank you