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Natalie H. | Overall ExperienceSelf Storage Units in Framingham, MA, 01701
U-Haul Moving & Storage of Framingham-Southborough
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.5 Average Customer Rating
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On weekends there aren’t enough staff to assist with service. There were 5 people in front of me & I just wanted to purchase a lock, so I left & bought it elsewhere.
Deanna W. | Overall ExperiencePrices are higher than average , which is the reason we chose to leave Else facility and staff are excellent
Lina S. | Overall ExperienceService, location, and prices were excellent!
Tiana L. | Overall ExperienceGreat staff. He is very helpful!
India G. | First ImpressionsThere is only a concern related with the availability of elevators. There are supposed to be 2 but in reality only one is useful. This has going on over a year. Thus, I would like to encourage to fix the elevator, I suppose expensive fix, as soon as possible to avoid such a frustration!. Thanks
Martha Lucia S. | First ImpressionsThe second elevator needs to become operational. You need more staff as many times the sole staff member is dealing with vehicles and no one is in the office. That, or set up an intercom/cell number to call to have some come to the office.
WILLIAM G. | Overall ExperienceThank you to Daniel and Cassandra for their assistance in making this a very positive experience all around. Would definitely recommend to others.
Susan I. | First ImpressionsThere was only one person working the whole facility when I checked in and it took about an hour to complete the transaction.
REBEKAHCAMAS E. | First ImpressionsOnly one elevator that never worked well - doors were not useable or consistently locked/unlocked. Returned Boxes were not accepted. Will not be using Uhaul for the foreseeable future.
Jeremy M. | Overall ExperienceDaniel was very patient and helpful.
jane m. | First ImpressionsKazandra was an incredible employee. She runs that location as if she owned it. She was very helpful to me on 4 different occasions and took the time to complete several tasks for us.
JACK K. | First ImpressionsAll of the higher grades were EVENTUALLY true, once Ms. Baez-Sughrue arrived. Before that time I waited in a line of about 10 people - those ahead of me had been there for 2-3 hours (truthfully) just trying to collect reserved trucks or even just the keys from a processed app reservation. I had picked up a truck with ease earlier that morning using the app in Natick and only needed to find my pre-rented storage space. Service was astonishingly slow, run by a solo gentleman who was doing his best but struggling to keep up. He completed every aspect of each order before turning to the next person in line, even if that meant accompanying people outside while they evaluated trailers, or actually cleaning a truck for them. People were yelling for him to just let them take the dirty truck because they had been waiting so long. It was pretty bad. When the manager finally arrived (I believe it was Ms. Baez Sughrue), things moved far faster, but I had been in line 90-minutes before that happened. There was deep frustration among those waiting. After that, the higher ratings above kicked into place. I'm sure things run more smoothly in general, but it was a terrible morning at this facility.
Mark B. | First Impressions