No issues as the staff are always friendly, professional and helpful.
PAUL WCustomer Reviews for U-Haul Moving & Storage of Fredericksburg South
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. The manager is always pleasant and helpful
THOMAS LGreat Customer Service!!!
Kathleen FI use this location often for my trailer rentals. The staff is always courteous, professional, and accommodating. The equipment I need is always on hand, fully operational, and gets the job done. I am always pleased with my experience in renting equipment at this location and do not think anything could be done to improve the operation or service.
Richard MMaria was amazing to work with and is extremely knowledgeable.
Edward pMaria, Kyle and the rest of this staff are simply awesome! Thank you!
Timothy RMy F-150 wouldn't fit on the equipment so I lost 60.00
GARRY LGood equipment and good customer service.
Charles GThe staff was so friendly and helpful, from the day I made my reservation to the day we dropped off the trailer was flawless. Awesome service, will definitely recommend.
Lynette TStaff was very helpful and friendly. Would absolutely use this location again in the future.
JIMMIE KNothing. Excellent CSR taken care of my concerns upon my arrival, and my return.
CHARLES GNothing every encounter with haul was great.
MICHAEL BManager Marie was very professional and knowledgeable. Helped give informed advice. Great asset to company
BLAKE AThis is the second time I have rented from this location and I have to say that they are super polite; super professional; and quick to respond and help. First time I ordered online and it was great; this time I walked it and drove away with a trailer 20 minutes later. Superb operation!!
Donald BThey workers did not check my rental in and charge me a extra day when I picked up the rental at the end of the day
Chalmus MAgain, professional staff and in and out quickly.
HARRY WGreat staff
Donald B | First ImpressionsHave more staff available. The staff member that was helping me was helping other customers at the same time. This added 15-30 minutes to my departure time.
RICHARD EGreat staff and always have my rental ready. This is the only location I use when my band has an out of town show.
John DThey were very professional and friendly. They noticed the truck was not properly maintained and noted it.
Susan SThe manager Maria was wonderful! Very accommodating and helpful.
brooke t | First ImpressionsI had to extend my rental because of a delay in closing with our home. I spoke to Maria who was incredibly helpful and provided me with the options I needed. Great customer service too!
JOAQUIN EKeep up the great work. This is my go to location for my trailer rentals
WILLIAM TGreat customer service
John HThe manager Maria has been wonderful...Highly recommend her and her staff.
BARBARA BI have been so impressed by this U-Haul storage location! It’s the clean, impeccably maintained, convenient and the staff are all incredibly helpful and friendly. Would highly recommend them to anyone needing storage. Thank you for all the great service you’ve provided this past year!
Deborah S | Overall ExperienceThe experience was great, I could also observe they were all working their butts off. They definitely all deserve a raise for the fantastic work and effort that they put into their job
KEENITH RMaria is amazing!
KAREN A | Overall ExperienceMaria was super helpful in getting me what I needed and very pleasant.I am sure my transitioning will be smoother with her help.
Barbara B | First ImpressionsVery pleased with the facility appearance, cleanliness, and professionalism of the staff
MARK H | First ImpressionsPlace is great, clean, and storage lighting is 5-stars. Also, very happy storage also has a drive-in garage and an elevator.
MARK HNo problem…good experience overall.
Russell TAwesome customer service and a great location!! They have it all here!
WILLIAM TEveryone I dealt with at this location was pleasant and professional. Both pock up and drop off were quick and easy. I would rent from here again.
William VStaff worked with us completely even when our daughters move date changed. Got the storage unit and never had to use it, thankfully! Even so I was not pushed to figure out the insurance issue until I decided if we were really going to need or use it. This was great and U-Haul should hold there heads high as most would try to get that extra 12.00 up front. Thanks to all for being so helpful to a father just trying to move his daughter!
Steven W | Overall ExperienceWent above and beyond on every issue. Staff were great and helpful, even when buying boxes for our move!
STEVEN WThe one employee working said she wasn't able to hook the trailer on the car and tried to sell us another ball joint for the car, which we denied. Upon returning to the trailer, the manager was very rude and condescending regarding my compliment to the main office.
KELLIE PWonderful staff. Owner is pleasant and accommodating. My go to location for my u-haul needs.
YNEZ WFriendly quick service
LISA SThe mileage on the contact was wrong and I pointed it out to staff, but I was still charged from the wrong mileage. Overcharged by 11 miles.
DAVID WGreat service
Diane HMaria at the Southpointe location was wonderful from start to finish. She’s an asset to your company.
Susan BNothing! The lady I spoke to over the phone was very kind and knowledgeable. Upon arriving there she was welcoming and remembered me from our phone conversation. She used her knowledge of the trucks and my needs to help me make a smart decision.
Elizabeth MThe web page check-in is weak...needs some work. After several tries I gave up. Maybe more informative wording on the process and if an action doesn't apply, then why use it??
Terri J | First ImpressionsGreat service
JOHN HAlways much colder than what is posted on the wall. Reported it several times but heat is never in the temperature area as posted on the wall. This makes it non compliant to climate control.
ROBERT D | Overall ExperienceAwesome customer service
LENROY Sstay the same ....warm, caring and professional
teletha hEasy place to go in and get a truck...w/out a reservation. Although understaffed in the early morning you were able to help me get on the road quickly. Buy the insurance, well worth it. Appreciate the large parking lot to move big trucks around. Return process made it extremely easy. Proximity to my residence made this establishment an excellent choice. Keep up the great work!!! Oh, and if you have any used boxes.....return them here. I did.
SAUL GMaria and her staff are wonderful I had no issues and I used my unit for over a year no problems
Elisiw M | Overall ExperienceSuper helpful and friendly!
Keri BManager was extremely helpful
WILBERT MMaria & her staff (Chloe & Freddie) was absolutely AMAZING!! They had amazing communication and was very sweet & polite!! THANK YOU GUYS FOR EVERYTHING!!
KENYATTA NEverything was excellent, the staff was very friendly and easy to work with. Maria was amazing! She went above and beyond with her customer service, I'm very pleased with my experience.
CHRYSTON NSuper Friendly, knowledgeable, and best location in the Fredericksburg area. They always have what I need!
WILLIAM TNo improvement needed, this is the best Uhaul location I have found, along with the one on Rt3 @ 95 in Fredericksburg VA
BRIAN HAmazing and professional service, very polite and customer focused.
ALFONSO EThe movers for fantastic!! Very professional!! Chris and Tommy I highly recommend.
KIMBERLY JGreat service thank you
PAUL RAll staff was professional and courteous!
KAREN TVery helpful.
SHARON BMake it easier to fund the vehicle. Maybe have it pulled up front ready for the customer instead of having the customer walk through Iced over pavement.
Megan HHad to go inside to check out because couldn’t get contactless check in to work. Staff was exceptionally friendly and helpful. Glad I went inside. Give these two ladies a raise or promotion. They were professional, efficient and overall pleasant interaction for the day. Rare in today’s time. You have gems treat them accordingly.
Alicia BMaria provided an excellent customer service.
ABDUL ZThe entire staff at this location was Excellent!
MAJA JNothing to improve. The service was great. Great experience when we stopped for gas needed assistance with strap met the manager at I-81 Travel Center who provided excellent assistance.
AARON MGrayson was very friendly and helpful with the process of renting a storage unit. Would highly recommend this facility to anyone for their rental needs.
Steven H | Overall ExperienceGrayson was great fast and convenient. Fast and perfect service!
Jessica S | First ImpressionsThankyou Grayson for keeping communication with me regarding my unit. I understand I was late but you reminding me, answering the phone after hours, and also helping me with the delayed billing was too kind of you. Other than that the facility and unit were always clean and always had the tools necessary to unload & load the storage. All the other staff were very respectful and helpful as well!
MIKAYLAH I | Overall ExperienceA very good crew and friendly
Lenwood W | First ImpressionsGreat staff! Very friendly and helpful!
micheal b | Overall ExperienceEverything went smoothly. Appreciated the carts at the storage facility.
micheal b | First ImpressionsThis facility was well maintained when Wendy was the manager. The restrooms were always clean and toilet paper and paper towels were always available. My storage unit was clean as I didn't experience bugs or rodents from adjacent units. Thanks for being a clean facility
rosalia t | Overall ExperienceGreat experience using U-haul services.
Edward W | Overall ExperienceI was and am very pleased with my 1st time experience at this location and quite impressed with this facilities appearance. The staff member was quick to offer help and very very nice. He was polite and kind as well as being thorough when explaining things. He answered all my questions. His pleasant manor was and is so very much appreciated!!
Christine B | First ImpressionsMy move-in was seamlessly easy. The staff was extremely friendly and helpful.
KEVIN D | First ImpressionsJay and the other gentleman working on march 16th 2024 are amazing. They’re so helpful and nice. They answered all the questions I had and managed to help everyone who was there quickly and efficiently
abigail b | First ImpressionsMiss Wendy, I think DeAndre, and the red-headed white guy were absolutely fantastic. They worked with me and made my experience excellent. Thank you all for much. The moving in and out was amazing. Continue the awesome job 👍🏾👍🏾👍🏾👍🏾👍🏾
Stephanie C | Overall ExperienceWendy was amazing. Very driven to make sure I felt heard and I understood how to access my storage unit, and how to arm the storage unit. The drop-off of the truck was super easy too! Definitely a happy customer!
Ascia B | First ImpressionsHonestly this is one of the best uhauls I’ve ever been to, very helpful and friendly staff, very will lit area, and always available when you need them. Thank you so much Wendy for staying with me and helping me get everything situated. I would highly recommend this U-Haul location to anyone who’s had a bad experience.
KHALIL L | Overall ExperienceWe felt so fortunate that Wendy was on duty as manager when we arrived with two truckloads of home items without a reservation about ten minutes before closing. She stayed late helping us secure two bins in close proximity to each other and the elevator, and took her time in showing us what to do and how UHAUL storage works. The facility was bright and clean, organized, and there were dollies to help us unload the home goods and get them to the lockers. Wendy NEVER showed any impatience and was sincerely interested in taking care of us. Thank you so much!
Mary A | Overall ExperienceThank you.
John C | Overall ExperienceMason was very Respectful, Considerate and knowledgeable of my concerns and needs. Mason was always Professional and supplied Excellent customer service!!! unlike the others that was present...... this is why I chose average.
KAREN Y | Overall ExperienceVery clean facility and great customer service!
Michelle P | First Impressionseverything was great!!!
Tenara C | First ImpressionsVery Professional.
diona m | First ImpressionsThe Best it Gets , very Happy with Uhaul
James H | Overall ExperienceI only withdrew because my financial situation changed. But I was a very happy client and thank you for your excellent services. I will definitely return if my storage needs demand.
violet g | Overall ExperienceThis particular facility has several serious issues. 1) the elevators are the size of passenger elevators and are not big enough (deep or tall) to fit large items like couches or large furniture items. This is a deal breaker when planning what storage facility to use. 2) the units I rented were presented as a single 10 x 15 x 8 unit, as other Uhaul storage locations have. Instead there was one 10 x 10 x 8 and 10 x 5 x 8 unit sold together. Again, not ideal and misleading to those renting. 3) the enclosed truck unloading area was nice, especially in the hot weather....until 5pm came (closing time for the front office) when we were told that the doors would no longer open and our truck would be trapped. We had to load the rest of the truck outdoors under the canopy, which was less than ideal. You spent the money on the building the enclosed the truck area. It should be available all hours the facility is available to customers, not just office hours. At the very least there should be obvious and clear signage indicating the hours limit. There is none now. 4) There should be opening instructions for the truck loading area clearly posted, with operating hours, BOTH inside and outside. I had to go to the office to find out how to open the truck area doors. I should never have to ask a staff member what can clearly be posted on a sign.
James S | Online Move InThank you
donna p | First ImpressionsCustomer Service was A1
MICHELE W | First ImpressionsWendy Rodriguesz was most helpful and the staff was very attentive for the vehicle I rented.
John H | Online Move InWendy and her staff goes above and beyond the call of duty. We were pleased with the facility and Wendy’s customer service!
lorenzo t | First ImpressionsThere is a huge flaw in the truck access system that caused me to have my rental charged unnecessary fees and the way management handled it was not professional at all. Once my truck is allowed into the bay and unloading starts, if the facility closes during my unloading time, the doors should not lock my truck in. My truck was locked in the facility and I had no time to return the truck, properly. This is an obvious flaw in the system that needs to be addressed. I mean if I walk into Publix to shop 10mins before closing, I won't be locked in then charged overnight fees. This was just a ridiculous experience related to a flaw in the system that U-Haul refused to take responsibility for and I found that to be quite unprofessional.
rosalia t | First ImpressionsFriendly and helpful staff.
Shaun E | First ImpressionsExcellent service by the manager…..
DAVIDSCOTT M | First ImpressionsThanks Wendy!
Thomas P | First ImpressionsThanks Wendy!
Thomas P | First ImpressionsGreat manager
Nicholas R | First ImpressionsI love this facility .Wendy and Ja make you feel apart of the U Haul family. They both make you feel welcome.
Lacilia B | First ImpressionsNice place and nice people 👍
nelson v | First ImpressionsWendy and her team are phenomenal! So glad I found this storage facility!
Heather C | First ImpressionsWendy provided stellar customer service. I needed assistance with a storage unit. She solved my problem. She's a hard worker. Give her a raise 😊
Tanya F | First Impressions5 Star * Service Great Experience
darlene j | First ImpressionsYou should give bonuses to those who go above and beyond to help people the way your staff does.
William W | First ImpressionsWendy the manager is professional, knowledgeable & friendly. Wendy went above and beyond, she worked with me & gave me a few extra days to ensure I was able to get all my belongings out of my storage unit before I was charged for another month.... I would Highly Recommend this U-Haul Storage Company and Wendy the Manager to all my friends & family if they ever are in need of Storage or hauling services....
mari m | Overall ExperienceExcelente servicio.
MARIO P | First ImpressionsWendy and her team were wonderful, always kind and great to work with.
Kimberly C | Overall ExperienceWendy and her staff are the best and the storage hours were very convenient. The price was good for the large unit I had and I didn't want to leave. The only reason I left because I had a unit open up closer to my home and didn't have to do the 20 minute commute to get it. Thank you Wendy and your team for a great experience! will recommend to others!
Kevynn B | Overall ExperienceMs. Webdy was wonderful to me ,I thank you so so much for all your help,the three months I needed to used the storage there
Bettie W | Overall ExperienceThe owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.
Jennifer P | First ImpressionsGlad I came to this one
Bettie W | First Impressions