Customer Reviews for U-Haul Moving & Storage of Fremont

Rating:

5.0

Thank you!

Rating:

5.0

I was blown away with the way I was helped. I was returning the trailer I rented to transport my motorcycle when I realized my bike wouldn't start. The young man who was helping me didn't hesitate and grabbed a battery charger. It was closing time and he still stayed with me allowing me to charge the battery. It was a huge relief and greatly appreciated. I don't remember his name but I will never forget his kindness. Great Job!!! You have earned my business for all of my moving needs.

Rating:

5.0

Nothing everyone was polite and very helpful

Rating:

5.0

Thank you for helping me with hitch

Rating:

5.0

Brian was excellent, friendly and knowledgeable. Very good experience

Rating:

5.0

My overall experience was very satisfactory, I never had a negative experience with this location . Thanks to good service.

Rating:

5.0

The customer service is awesome I rent trailers here pretty often and it’s great every time so far

Rating:

5.0

No improvements noted. Remain committed to advancing your knowledge, skills and abilities.

Rating:

4.0

Secure and accessible hours were convenient. Does not appear to have a light inside for night access. Overall, a good choice.

Rating:

5.0

Friendly service Manager understood our urgent needs and well knowledge of how to resolve Towing Hitch Issues Availability was a very good factor as well

Rating:

1.0

The agent was rude and disrespectful when I returned the van I went in the store and I said I’m returning the van so I handed him the keys and he said thanks that’s it I was are you going to check the van and verify everything he said no I will do it when I get to it I need to map the store my I have to do my job. I said I think it’s important to take care of my stuff first rather then mapping the floor can you check and give me my receipt now he got mad and walked to the van he really didn’t check everything but just checked the odometer reading and said that’s it I said thank you and he didn’t even respond . I waited for the receipt but didn’t received anything in my email so I called customer support today to get my email she said there’s no email on file so if the agent processed everything when I returned he could checked my email .

Rating:

5.0

Awesome store managers at both places

Rating:

5.0

no sure

Rating:

5.0

At the counter the two person was profesional and king

Rating:

3.0

Truck is dirty and strong cigarettes smell

Rating:

3.0

the workers were great but didnt have the truck and the tow dolly ... needed to drive to multiple locations to get this done

Rating:

1.0

The movers at destination did not respond. They weren’t responding to my call and I was stuck with no help. Very distressing. Never use this service again. I had paid upfront and didn’t see this coming

Rating:

5.0

Am happy for services.

Rating:

2.0

I was told tank is 1/2 full and was made sign the agreement based on that. After going to the truck and abt to start the drive realize the tank is less that 1/2. It seem fuel was not verified before updating the system. Had to spend extra time to get the fuel measurement updated. I luckily checked before starting other wise would hv ended up filling more fuel than needed before returning. I would be great if we can avoid such issues. Also, I would prefer the fuel tank is full instead of being half or 1/4 or something else. So on the way back it easy to make it full instead of trying to fill to specific amount.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Office staff was friendly and efficient. Checking in online was easy and the rental was well worth the price.

Rating:

1.0

I was supposed to drop this off in Mountain View (2.5 miles from my home) and they asked if I could do Fremont - 20miles from my house. I was told I would receive a $30 discount if I did so. It was an hour roundtrip out of my way - had to have someone follow and pick me up and the person wouldn't give me the discount. I feel like you used me as a delivery service and it really is a lousy trick.

Rating:

4.0

I reserved a truck-online to pick up from a location to drop off at a different location; due to an upgrade to a larger truck, my drop of location route back to pick up location. It was my mistake did not review my updated information because a new clerk can not find out where to print the document. My advise to anyone is to carefully check your order online to make sure your order was correct before you drive away, you don’t want to get a surprise when your return location is not what you have ordered, and u-haul can not accept your returning truck causing you to drive back to the pick up location for extra mileage fee and over time to return. Be aware!

Rating:

5.0

its fine the way it is. Receptionist was very friendly and inviting.

Rating:

5.0

Great customer service.

Rating:

5.0

I had a question about insurance that I had previously purchased not being applied to an earlier transaction. The staff was knowledgable, quick to resolve the issue, and very friendly. Thank you!

Rating:

5.0

Thank You!

Rating:

4.0

Half used La Croix soda can was left in the back of the truck and gasoline was lot lower than 1/2 even though the rental agreement put it at 1/2

Rating:

5.0

Service was great, very friendly.

Rating:

5.0

Excellent service and location is good.

Rating:

5.0

Everything was fine

Rating:

5.0

Please make sure that Uhaul vessals are cleaned before next customers.

Rating:

3.0

The check in for the app was a hassle. My truck was blocked and it took a long time to locate help moving it. The help didn’t know what a hand truck was. Return experience was worse. It took more than 40 minutes and the charges were incorrect.

Rating:

4.0

The truck had a strong cigarette smell.

Rating:

5.0

Staff answered was helpful and clarified any questions I had, They were courteous and professional.

Rating:

5.0

Pick up at this Fremont location was quick, organized & seamless. The representatives were knowledgeable & courteous. Kudos!

Rating:

5.0

Easy and pain free good customer service

Rating:

5.0

Needed a pickup rental to haul stuff for a few hours. It was easy to book online, friendly service at the register, smooth check-in and check-out process. All went well, as expected.

Rating:

5.0

The lady who processed my return was definitely friendlier.

Rating:

5.0

The truck is almost brand new. It has only 561 miles when we rent it!

Rating:

4.0

Thank you

Rating:

4.0

The clerk was not friendly and have counted an extra miles on me

Rating:

5.0

The person that helped me did a great job, I was in and out quickly. Thank you.

Rating:

5.0

Love the Fremont team always good service

Rating:

5.0

Aliyah was very helpful with my return and made it super easy/pleasant. Thank you!

Rating:

5.0

Business with them is the smart way to go.

Rating:

4.0

Only one customer service only, I am wait 30 minutes to get rent thể pick up truck, you had 1 customer service person should be find but when the manager see the people get in line to waiting they need send some One to come out to help.

Rating:

4.0

The check in process seems to take a while and had to call an agent to resolve it but it was ok

Rating:

5.0

The employee was friendly and proceeded efficiently

Rating:

5.0

Great service and all went smoothly.

Rating:

5.0

Service was great very friendly and polite

Rating:

2.0

We very specifically asked for and reserved a truck that has minimum 6 foot clearance. We were assured the specified truck had at least 6" clearance. We picked up the truck, drove it tour our location, went to load the pallet and the were very disappointed to fine door opening was only about 5'6" high, so our 5'11" high pallet would not fit. We called, explained the problem and asked for another truck ASAP, as we're now late delivering to our customer. We were assured the new truck had over 7ft clearance. We went back to Uhaul, exchanged trucks, then went back to our location only to AGAIN find opening was STILL too short (by 1 inch) to fit our 5'11" tall pallet. We had no more time to waste so we had to disassemble the pallet and the product on it so we could load the pices into the truck, deliver, and put it all back together at our customers site. THIS WHOLE EXPERIENCE WS VERY UPSETTING FOR MULTIPLE POEPLE, both in mu company and at my customers site. PLEASE educate you staff on the difference between the Door Opening Height vs the Ceiling height inside the truck. Those are 2 way different things. They need to understand the criticality of the door opening dimension. There may be 7ft of headroom inside the truck, but if the door opening is only 5'11", then a 6' tall item can't be loaded. Duh.

Rating:

5.0

nice

Rating:

5.0

My helper was so kind and so efficient it was so appreciated. She new her job very well and was very professional.

Rating:

5.0

Checking and checkout process. When I entered the vehicle, miles driven number was higher than what was on app. I updated the it and yet I was charged for price for the miles I didn't drive.

Rating:

5.0

Excellent job by everyone.

Rating:

5.0

The employees at this location are always helpful and on top of their game.

Rating:

5.0

Service was prompt, professional , and friendly.

Rating:

5.0

Amy doing great

Rating:

5.0

Customer service representative was very helpful, polite and accommodating.

Rating:

5.0

Is great customer service!

Rating:

1.0

There were two over charges in my final invoice. 1. Extra fuel charge 2. An extra day of equipment rental

Rating:

5.0

The staff was great. My situation is a difficult one being so far away now that I have moved. However, they were able to help me find a solution. Thank you.

Rating:

4.0

Someone needs to be responsible to inspect doors and facility at end of day. In this case 10pm. Something I do religiously at my 2 businesses. Otherwise, staff has been very helpful.

Rating:

3.0

I wanted to drop washer drier off but the situation was too delicate sorry it seemed unusaul for it to be empty Holding the key available dor delivery could have helped, thanks!.

Rating:

5.0

Staff was super friendly and knowledgeable. Will always use this Uhaul facility. It is the best in the area.

Rating:

5.0

The staff there was very wonderThey help me for whatever I. The manager last was soh wonderful and help me. A lot whenever I need it. I will recommend anybody to come there. And get a U-haul truck or anything that they need there. Just ask professional staff and professional staff and professional manager. I love them very much.

Rating:

5.0

Excellent Customer Service. Great Staff. Manager ⭐ -:Went above and beyond to help!

Rating:

5.0

I love uhaul Grimmer Fremont. I was there for three years and love your staff and the location. I would and have recommended uhaul to my friends and if I get another storage it will be with uhaul. I just want to say thank you to Les and Bryan for always being curtious to me and helpful. Your staff is wonderful! I truly appreciate uhaul Grimmer for there cleanliness and well maintained property. I have been to other uhauls and I have to say Grimmer is the best!!!!! TRUCK RENTAL IS GREAT TOO.! EVERYTHING HAS BEEN WONDERFUL Thank you uhaul.

Rating:

3.0

I was going to bring it to you guys attention thank you for the review I'm dealing with ants right now I guess because the unit is outside and it's not sealed property so I come down every other week maybe twice a week and spray the unit I'm having to move some things to another unit other than you guys but overall it does what it's supposed to do ants are a big problem for me right now..

Rating:

5.0

Hi Les, We are truly happy with the hours and service at U-Haul. Thanks for accommodating our ad-hoc requests. Salaam Food Pantry

Rating:

5.0

Les rocks! Consummate professional. Takes customer satisfaction very seriously.

Rating:

4.0

Staff was helpful as was the unit. Excellent price! The building itself could use air conditioning. Moving during the summer is very hot.

Rating:

4.0

The staff member was very helpful! He gave me clear directions and assistance. He helped change my equipment drop off location to this site which made my day much smoother (after a weekend of moving this was very appreciated).

Rating:

5.0

Very helpful and professional

Rating:

2.0

There are holes in the storage unit which after repeated followups only repaired one hole. I felt these are not clean and not maintained properly y for the same price yiu get a better facility.

Rating:

5.0

Brian, who helped me was excellent in explaining everything and showing me how my storage unit worked. The process was easy.

Rating:

3.0

I am very disappointed that my stuff was wet from the storage unit that was out side. I paid almost $170 a month this is Unacceptable!!!

Rating:

5.0

Great customer service. They were very professional and well detailed.

Rating:

5.0

Been with them for years never unhappy they are prompt attentive to the customer and understand during these trying times we’re in. Manager gets my 5 gold ⭐️ ⭐️⭐️⭐️⭐️ always helpful. Staff is great as well. Highly recommend them.

Rating:

5.0

Les was very patient and helpful whenever I called

Rating:

5.0

My Togo place for all transportation and storage needs . Specially this location with les and bryan. They are very knowledgeable , quick and easy to work with. They are the best always.

Rating:

3.0

I have email my feedback to jobs uhaul.com. This facility seems like more workers are needed so customers don't have to wait. Management should notify customers when they decide to cut a customer's lock just to replace it eith one they deem more secure. It's inconvenient for customers not to be able to access their unit then have to wait for a rep to cut the lock because they don't know where the keys are located. All staff could use soft skills, cultural sensitivity, diversity & inclusion training as well. Staff members were referring to me as "the black girl" which is inappropriate. I don't think they meant any harm but it's 2022, we should know there's a professional way to interact with the public. Rent was raised during my time renting here and frankly I don't see why. As I left the facility, I noticed there was a black cabinet someone left. Obviously the rent increase is not covering more staff or cleaning.

Rating:

5.0

Superb experience with the staff and storing process. Best storage place ever!

Rating:

5.0

Brian was most helpful. He was the only person working when I got there and was able to manage multiple customers including myself. He went above my expectations!

Rating:

5.0

I cannot say enough good things about Les and his team.. Les went above and beyond my expectations and I am genuinely grateful for his assistance.

Rating:

5.0

Perfect

Rating:

5.0

Les your staff is extremely friendly helpful Marlon has always been friendly and helpful to us. Nick was very helpful and came up with a solution to my propane tank problem ty.

Rating:

2.0

Every time, I went to pay for the needed help, there was no employee to be seen. Most of the time, I had to wait more than half an hour for someone to show up.

Rating:

5.0

All the gentlemen working there that assisted me were extremely professional, courteous, and just a joy to work with. Best U-haul facility and staff ever! :)

Rating:

5.0

Les and his crew took most excellent care of us and our storage needs!

Rating:

5.0

Salute to mr Hallas ,the way he greets and treat his customers and his employees or well said colleagues as well ,,,and I do appreciate them all for the best service all the time I was there ...

Rating:

5.0

best service due to my experience with u-haul needs Les Hallas is a great guy , always helpful,and perfect due to your expectations the staff is also very knowledgable and helpful to customers over all i am , and will go always to u-haul fremont ca ,,,,,s s kalsi

Rating:

5.0

We appreciate the free month the manager gave us.

Rating:

5.0

Staff was very helpful

Rating:

5.0

Great people. Working with you guys and les was great. Would recommend you to all my family and friends. Thanks

Rating:

1.0

I was given unit 402. When arriving yesterday to pick up an item, I learned that my unit leaks. I had 6 boxes that got soaked, three of which I lost property. My 8ft tall Christmas tree won't show any colors, essentially ruined.

Rating:

4.0

Les was very helpful and responsive

Rating:

5.0

Great Service

Rating:

5.0

The storage manager, Justin, was extremely helpful in making the whole move out process a smoother and pleasant experience. I truly appreciate his great support with the move-out.

Rating:

3.0

No one said i would have yo use some latter to get it was stupid and i will be moving out. Plus one of the employees said alot of stuff had been broken into and stolen.

Rating:

5.0

Very friendly and helpful staff!

Rating:

5.0

Les has been awesome and professional since day one. I loved this place and all they had to offer. All staff were always kind, helpful, and professional whenever I had any needs. I only left because Covid-19 impacted my finances.

Rating:

5.0

Excellent Service

Rating:

2.0

I reserved a 4x6x8 online, and a Van. When we got to Uhaul they didn’t have the storage unit we reserved, so I had take a larger unit which is $100 dollars a month more. We didn’t look into any other storage solutions because we were at the location ready to unload.

Rating:

5.0

Great place to store my stuff. Staff is excellent

Rating:

5.0

Ended up taking a larger than necessary unit because the smaller converted trailer smelled very musky. Staff was great. Liked 24 hour access to converted box truck unit. 😊 liked to repurposing of TruckS and trailers. Great idea.

Rating:

5.0

Costumer service was great, manager really knows his stuff. Would come back again.

Rating:

5.0

Manager is awesome and very helpful.given me unit clean as new.

Rating:

5.0

Great service, convenient location and clean facilities

Rating:

5.0

Excellent service, convenient.

Rating:

5.0

Great Staff. Quick to help, Not a fan of the two level locker set up, but it is what it is.

Rating:

5.0

Les and his team are down to earth and professionals. They give you their undivided attention and provide updates as needed. Thanks guys.

Rating:

4.0

Had a good experience with this storage site. Staff was helpful and friendly.

Rating:

5.0

All personnel including the site manager were extremely knowledgeable and adroit at their jobs. They were also very professional and friendly.

Rating:

5.0

Storage unit was very secure

Rating:

5.0

Great customer service , the gentleman and young lady working were very professional and courteous , answered all my mom’s questions and made us fill welcomed, thanks they deserve a raise no joke

Rating:

4.0

Be aware that outside storage units - eg repurposed Uhaul cabs - are weather RESISTANT not weather PROOF

Rating:

3.0

Friendly staff, good service...

Rating:

5.0

That team is awesome!! Almost as good as 707061!!!!

Rating:

4.0

Staff was professional...

Rating:

5.0

Perfect for my storage needs!

Rating:

5.0

The only reason I stayed was because of SWEET DAVID. I reeaervrd a “first floor” unit (misleading “upper unit with dangerous ladder,”) David kindly apologized and explained- took time to show me, etc.

Rating:

5.0

.

Rating:

4.0

Great service. Flexible and convenient. Friendly staff. Had a problem towards the end with invoicing but the staff resolved it quickly, taking responsibility for the error and fixing the problem to me

Rating:

5.0

LES HALLA, General Manager - helped me - he Is Very Professional, and, patient - I Appreciate That Very Much - my experience was Very Good Thanks to Mr. Halla - Thank You !

Rating:

5.0

My experience at this location has been always the best Amon all the other locations at Fremont,ca

Rating:

3.0

I would suggest that you install sensor lights inside each locker so that the light comes on when there is someone in the locker and goes out when the locker is closed. The locker I had was too dark.

Rating:

5.0

Great service, they went up and beyond.

Rating:

5.0

Very Good, This was my second experience. I am happy with service at all locations, I have gone.

Rating:

5.0

I was with U-Haul moving and storage for over 2 years . Would definitely recommend you guys

Rating:

4.0

All in all I had a good experience with this facility. There was an incident where my unit was almost broken into. Dim lighting and no camera coverage.

Rating:

4.0

I found the storage yard well maintained and staff helpful

Rating:

5.0

Justin was very, very helpful and understanding. He went above and beyond in assisting me with my truck/trailer return and storage rental.