Customer Reviews for U-Haul Moving & Storage of Fullerton

Rating:

3.0

Overall, my experience with U-Haul was good. The truck worked well and the rental process was easy. However, I was disappointed during the return process. After dropping off the truck, I stepped outside to take a phone call. As I walked back into the garage area, I heard an employee loudly say, “Oh hell no, this is disgusting.” I had used the truck to transport plants, so there was some soil left behind, but it was nothing excessive or unusual considering the type of rental. I understand and accepted the $50 cleaning charge without any issue. What bothered me was the way the situation was handled. The employee’s comments felt unprofessional and inappropriate, especially knowing that I was nearby and could hear them. The cleaning itself took less than a minute with a blower. I appreciate the overall service, but I hope employees are reminded to treat customers respectfully, even when discussing cleaning or maintenance concerns.

Rating:

5.0

I brought the vehicle back like i always do with more gas then I left with and was charged for 2 gallons of gas which is crazy since I drove 3 miles

Rating:

5.0

Honestly yall know how to run a business! Thank you 🙏🏾

Rating:

5.0

The employees were amazing and very helpful. It’s only U-Haul or whatever is in the future.

Rating:

1.0

Service was horrible and I was extremely overpriced /misquoted will never return

Rating:

2.0

The process was a miss the entire way. Had to get 2 extra boxes because the right amount was not recommended. The moving help person who I ordered for packing/loading refused to pack/load unless I paid more. The boxes were not delivered on time. When the moving help picked up the boxes to unpack/unload the box was turned the wrong way and that cost 2-3 hours for moving help yo go back and get it fixed. Not a good experience.

Rating:

5.0

I really enjoyed how I pulled the vehicle into the equipment return area. So all I had to do was pull up and return the key. I wasn’t looking forward to parking the 26 footer.

Rating:

1.0

They charge me 2 times, but I only use it for one day...

Rating:

3.0

During the check in .there was not any instructions for the truck. And not any instructions on how to calculate gas usage and how to use your little instructions on how to figure out how much to gas to refuel .All I got at turn in was sorry about that a couple of times about not explaining things . Bah

Rating:

5.0

This was just a pick up a truck & drop off at an another location in another city in California. The pick-up & drop off service was great !!

Rating:

5.0

Workers there were were quick to help and flexible to work around

Rating:

5.0

The two young men helping me today,Malachi and the person who checked our truck in were so awesome. So good with answering all my questions and was courteous and not patronizing. They made the process easy and always with a smile on their face.

Rating:

5.0

Great experience

Rating:

5.0

The employee that helped me gave me the breakdown of charges so that there were no hidden fees. He made sure I had everything i needed for the move. Explained to me where the fuel tank was and where was the best gas station to use. I think his name was Adan.

Rating:

5.0

Customer service from pick up to drop off was great! Very helpful and quick.

Rating:

5.0

Just like it should be, thanks.

Rating:

5.0

The gas reading I was assigned when I picked up the truck was incorrect. It said the truck had 1/4 tank but it actually only had 1/8 tank, therefore I was over charged

Rating:

5.0

Extremely helpful and was very understanding from beginning to end and even helped me understand how things work.

Rating:

4.0

Employee told me I was going to be charged $15 for cleaning the back of the truck bed. I swept it out. Then she said one part was still dirty and would have to be mopped to clean it. My response was do you have proof that I did it? I was willing to mop it. Seemed to be customer unfriendly. I’ve never had that happen to me before. So I assume it’s this location that teaches their employees this way of doing business

Rating:

5.0

The guy that helped me out was awesome. Super friendly and helpful

Rating:

2.0

The wait time took over an hour because of the system going down and I was given the wrong information on the drop off location. They said I can drop it off anywhere, even a storage place that has U-Hauls and that is not true. Thank God the lady there called me and told me to come back and get the truck and told me where to drop it off at because the CS Agent at this location could not pull up where to drop it off at so he told me I can do it anywhere. This could have cost me $300 so I am grateful to the lady that called me. Employees just need to be more informed but were nice, and it was not their fault the system went down.

Rating:

5.0

It was good just the company need to work on another way to be able do service fast when system is down

Rating:

5.0

All right.

Rating:

5.0

Always helpful and pleasant to deal with. Thank you.

Rating:

5.0

Not much. Check in was fast and returning the truck was easy with the return employee being very helpful!

Rating:

5.0

Very good service

Rating:

5.0

Everything is good just stay always like that.thank you everyone

Rating:

1.0

I had a horrible an experience with U-Haul . I scheduled days in advance a 15” moving truck. A representative calls me last minute to change my truck to a 10” and trailer. NEVER AGAIN. Worst experience also the initial drop off was a smoke shop with nowhere to park had to call Uhail AGAIN to send a proper location with space. This is why I chose a specific truck for my needs. I will not rent with U-Haul again. I will look into Home Depot rentals. I feel like I deserve a partial refund for all the trouble I had to go through today.

Rating:

5.0

GRACIAS A TODOS LOS QUE TRABAJAN AHI SO. MUY ATENTOS TODOS RECONOZCO ALAS MUJERES QUE CARGAN LAS TRAILAS MIS RESPETOS Y AL CHINITO MUY BUENAS PERSONAS Y EXELENTE SERVICIO GRACIAS SIGAN ASI QUE POR SUPUESTO RECOMENDADOS

Rating:

1.0

The customer was able to rent under my phone number and email address, which is odd as I live in Georgia. This rental seems sketchy to me . I’m watching credit and personal Info as this might be a soft inquiry before trying something monetary.

Rating:

5.0

The truck shuttered uncontrollably between 50 mph and 65 mph. Anything above 65 and the car would shake dangerously. Upon starting, the vehicle makes a strange grinding noise before rolling smoothly. Upon braking the truck would also shudder uncontrollably. We called roadside service, but did not have time for them to arrive.

Rating:

5.0

It was great!

Rating:

4.0

The vehicle has lots of issues like oil change. Also the check in process is not easy or intuitive nor is the app.

Rating:

5.0

Very friendly service. I will use this U-Haul is I am in need of a truck. The vehicle worked great. It was the perfect size for a one bedroom.

Rating:

4.0

The place was great the people were great, but the clerk forgot our dolly. We had to go back to get it, all the way back to get it. Not good.

Rating:

5.0

Excellent customer service, knowledgeable and kind employees

Rating:

1.0

Customer service at the U-Haul on Commonwealth in Fullerton, CA was terrible!!! Long wait lines, given the wrong truck, and could not add additional items to my online order. If I didn't need a moving truck so bad, I would have gone to another truck rental place.

Rating:

5.0

This is the third time I’ve used this U Haul location. Get service and great prices !!

Rating:

5.0

Employees are very friendly and willingness to help!

Rating:

5.0

Wished the truck wasn’t on empty when I picked it up. I had to find a gas station right away.

Rating:

4.0

It was a very pleasant interaction, staff was helpful and efficient. Trailer looked newer and in excellent condidtion.

Rating:

5.0

So easy, so helpful

Rating:

5.0

Service and the u haul were good

Rating:

5.0

Very friendly helpful and professional

Rating:

5.0

Good

Rating:

5.0

Great place lots of options to choose from…..very friendly staff!

Rating:

5.0

Good service

Rating:

5.0

Very quick, easy and affordable ☺️

Rating:

5.0

I did not get the young ladies name that helped when I picked up and dropped off the truck. She was very friendly and helpful. Moving is never easy and she made everything smooth. Thank you.

Rating:

5.0

Great customer service with genuine smiles!

Rating:

3.0

The location itself was convenient, and well stocked. However I did encounter 2 issues. 1. We picked up our moving truck in person with staff, without any issue, however once we got home we realized the back of the truck door was padlocked and chained. We had only been given the keys to the truck, not the padlock. We had to return to the location to be given the key for the padlock. 2. Despite being adequately staffed, no one answers phones here. I tried over 10+ to get someone on the phone during operating hours and no one ever picked up. When I arrived I saw available employees, the store was not overwhelmed with customers, and don't see a reason why the phones could not be answered.

Rating:

3.0

There was someone there to help but couldn't do anything since I had selected online option

Rating:

5.0

Great Job!

Rating:

2.0

All around working vehicle. Ours did not have working windshield wipers

Rating:

5.0

Great management.

Rating:

5.0

Just wanted to follow up and say PHENOMENAL SERVICE! Id recommend this location to EVERYONE! Not only did they take care of the tires and accommodate the gas (only requiring that I fill up where it was left off), they got me squared away on a last minute storage unit, AND when they saw that I was by myself, they helped me heavy lift my items. I wouldn't have been able to relocate to my new destination if their service wasn't so exceptional. Thank you. Give these young men a raise!!!

Rating:

5.0

Excellent staff and service at the Fullerton (Commonwealth) location!

Rating:

5.0

Tony, Curtis, Marki and the Gang Run a Tight Ship. Speed, Efficiency, Attention to Customers Needs and a willingness to assist in any situation is exactly what Great Customer Service is All About. Thanks U-Haul! Nobody Does It Better!

Rating:

5.0

I always felt like my property was secure and safe.

Rating:

5.0

The staff is GREAT!

Rating:

5.0

The staff was accommodating and polite. It made the entire experience pleasant and trouble free.

Rating:

5.0

I’m grateful for your staff being super helpful and accommodating, When I moved to La Puente, I had a choice between one close to my new place and this location, there no comparison. That is why I always go back to your team at this location. Super grateful and blessed

Rating:

5.0

Excellent experience. Easy and accommodating.

Rating:

5.0

No issues. Edgar, the manager was efficient and friendly. I needed short therm storage as my vehicle was totaled by an idiot driver. So need to come back later and pick up my things that were in my vehicle at the time.

Rating:

5.0

Very helpful!

Rating:

4.0

It's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.

Rating:

5.0

Great staff and storage. Thank you for the month when I was in need

Rating:

2.0

only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.

Rating:

5.0

Good job

Rating:

5.0

Exceeded my expectations thanks

Rating:

2.0

Customer service was terrible

Rating:

4.0

Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!

Rating:

5.0

I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased

Rating:

5.0

This location is full service and is professional.

Rating:

5.0

UBox delivery and pick up was efficient and friendly. Would recommend to anyone.

Rating:

2.0

Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.

Rating:

5.0

👍👍👍

Rating:

1.0

Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.

Rating:

5.0

Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.

Rating:

5.0

Wonderful experience both in Louisiana and California.

Rating:

5.0

you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.

Rating:

2.0

Delayed delivery, although the delivery ladies were nice and professional.

Rating:

5.0

Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!

Rating:

4.0

Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed

Rating:

1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Rating:

4.0

My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van

Rating:

5.0

Monique provided excellent customer service. Thank you!