Customer did not leave a comment.
Bernard JCustomer Reviews for U-Haul Moving & Storage of Fullerton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice Uhaul location. Big, professional and the unload was quick.
MARK VExcellent staff and service at the Fullerton (Commonwealth) location!
Michael S | Overall ExperienceWas assisted by a nice young man named Billy. He was polite, professional, and my pick-up and return of the rental trailer was quick and painless.
KURT WThank you GOD BLESS YOU
REMIGIO ZNADA LA VERDAD MAGNÍFICO EL TRATO AL CLIENTE Y BUEN SERVICIO A CADA RATO RENTO YRAILAS ME FACINA MANEJAR TRAILAS
JOSE MCommonwealth U-Haul staff was wonderful! Great customer service.
BRUCE OExcellent no issues will be back
Christian GThe customer service representative was very knowledgeable easy to understand and professional. Because of him I would gradually use U-Haul whenever needed.
JOHN SThis was by far the best U-Haul location I have been to.
RAYMOND PKeep it as is , there’s nothing more to improve. Top notch service 👌🏻👌🏻👌🏻
Julius TGive Bakers Dozen rentals? 13 th one is free? No? Ok they are doing a great job on what is always a stressful day.
SUSAN LThe experience was fine, I just wish it was more affordable.
JAYE HI opted for counter front rental pickup and was forced to download the uhaul app and check out thru there. App makes you look in the parking lot for your own rental and then I go back to the counter to pick up the keys??? Also app makes it very difficult for you to proceed due to the fact that you have to upload your passport and work place and give out 2 references which uhaul will call and bother at that very moment. Took me about 45 minutes to check in and get the keys, it was such a waste of time. I have used uhaul for all my movings in the past but I will never rent a uhaul again thanks to the app and all the verification requirements.
hyro gBoth of the people that helped me through the process were great!
LILIANA MExcellent service.
DAVID RPUES SIGAN ASÍ
JOSE MCustomer service was excellent. We didn’t have to wait. The trailer we rented was old, but was in good shape. Only negative is that they highly recommend their app and it’s not the best.
Joshua MThere was also a line here. However, my wife went over to a young man filling propane tanks to see where we should park. He told us where , & while I was waiting inside in line, he came over to my wife who was in our van & said he could help us turn in our trailer. I didn’t catch his name, but he was younger—I’d guess in his mid-20’s-30’s, darker skin—perhaps Thai, or Philippine?? He was VERY friendly, courteous, & got our paperwork squared away right from his mobile device., This was an outstanding young man & really gave U-Haul a great reputation for customer service!
DOUGLAS MVery efficient and friendly staff.
BRIAN LQuick, easy
TED HI had an appointment and didn't receive my truck until about 45 min later. Then to top it off there was issues with the truck so they upgraded the truck amd said they would give me a 35 dollar discount and never did. I was originally supposed to pay 106 total for my original order but ended up paying 126. Will never go to this location again.
Eduardo GI recommend to everyone fast and easy rentals location
Luis MNot much, keep doing a great job! A very special thanks to Billy, was very helpful when I returned the equipment. 😊
Pablo EEntrances and exits are not clearly marked.
ANTHONY MGood customer service
OGECHI OKeep up your level of excellence.
DAVID REasy and quick.
BERNARD CGreat service
GLEN DThe employees working the desk should be more knowledgeable about the truck: does it have a lock? where is it parked? This was one of my more frustrating experiences with UHaul and this location. I'm super disappointed about my experience.
Brian JGreat place to rent a vehicle, friendly people, clean,
DAVID RThe company needs more smaller trucks to be available every weekend.
JOSHUA MVery easy to rent a truck
JESSE SPoor guy was by himself with a big line of customers. He handled it like a champ. Great job.
Dean JKeep the positive vibe in the store. Wonderful attitude of service with courtesy and kindness. Thank you!
ALBERTO RGreat services with this location. Excellent reception with the customer service. There truck is ever ready. Nice place.
OGECHI OGreat service as always in Fullerton.
Dean JThe customer service was pretty good, but equipment was kind of dirty. The dolly that we rented was not tied down. I didn’t know that so I went flying all around the back other than that it would work for what I used it for and the overall average, so that’s what I would rate it average
MARIO BJose and team are very professional and I enjoy working with them for my moving needs. . . . I wish you guys came up with a frequent Flyer program as I use you a lot
MICHAEL MOverall, this was an outstanding service, flexible and changeable to my needs. The low cost was great and communication from the company was outstanding made our move a lot less stressful. The only reason why the delivery was late was because of the weather that they had no control of. Will definitely recommend and use the service again.
jimmy FFast on line service and friendly staff at this location.
James HThe door spring failed during my rental the staff was pleasant and knowledgable about the equipment. Will definitely rent from this location again.
David RThe peoples work in that place there giving exelent service I recommend 100% to any body loocking to rent any equipment thanks
FELIX CA quieter truck in side the cab it was so loud unable to have a conversation other person in the cab or listen to radio.
DAVID KIt was a good experience. Having after hours drop off was a Plus.
JAMES Hnone
TYLER KRental went great, quick service in and out
MARK SVery good service.
GORDON TThey showed me a 6x12 I looked inside said ok but that wasn’t the trailer I was to get the on I got on one side did not have rails to tie off to on the other side it was loose I would not tie off valuable stuff so I couldn’t move all my stuff I’m very disappointed in how I was treated by u haul
WILLIAM BVery nice associates
CARL REveryone was exceptionally good….. great service…… loved it….. thank you
MARK Measy in and easy out. nice employees
KENNY FThe sales person was very friendly and helpful
DONNA MTony, Curtis, Marki and the Gang Run a Tight Ship. Speed, Efficiency, Attention to Customers Needs and a willingness to assist in any situation is exactly what Great Customer Service is All About. Thanks U-Haul! Nobody Does It Better!
CHRISTOPHER S | Overall ExperienceI always felt like my property was secure and safe.
Carlos I | Overall ExperienceThe staff is GREAT!
Todd L | Overall ExperienceThe staff was accommodating and polite. It made the entire experience pleasant and trouble free.
Carlos I | First ImpressionsI’m grateful for your staff being super helpful and accommodating, When I moved to La Puente, I had a choice between one close to my new place and this location, there no comparison. That is why I always go back to your team at this location. Super grateful and blessed
MARTHA L | Overall ExperienceExcellent experience. Easy and accommodating.
Martha E | First ImpressionsNo issues. Edgar, the manager was efficient and friendly. I needed short therm storage as my vehicle was totaled by an idiot driver. So need to come back later and pick up my things that were in my vehicle at the time.
Dennis S | First ImpressionsVery helpful!
Priscilla R | First ImpressionsIt's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.
India P | Overall ExperienceGreat staff and storage. Thank you for the month when I was in need
Osvaldo C | Overall Experienceonly had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.
Ed a | Overall ExperienceGood job
pamela b | Overall ExperienceExceeded my expectations thanks
William M | Overall ExperienceCustomer service was terrible
Maria H | Overall ExperienceThank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!
Danielle L | Overall ExperienceI only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased
Peggy K | Overall ExperienceThis location is full service and is professional.
THERESA Z | First ImpressionsUBox delivery and pick up was efficient and friendly. Would recommend to anyone.
Jaime M | Overall ExperiencePlease reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.
Kirsten S | Overall Experience👍👍👍
Sam P | Overall ExperienceAwful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.
Christopher P | Overall ExperienceFullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.
walter m | Overall ExperienceWonderful experience both in Louisiana and California.
bonnie m | Overall Experienceyou were extremely patient friendly and helpful during what was a difficult time for me. Thank You.
sandra g | Overall ExperienceDelayed delivery, although the delivery ladies were nice and professional.
Joshua C | Overall ExperienceKatie is the best! She works her tail off! Give her consecutive days off so a girl can rest!
Lindsie L | Overall ExperienceHad some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed
Michael D | Overall ExperienceI don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank G | Overall ExperienceMy experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van
Johannah S | Overall ExperienceMonique provided excellent customer service. Thank you!
Angelique A | Overall ExperienceHelped me well with recent U-box service.
Sae C | Overall Experience