Customer Reviews for U-Haul Moving & Storage of Garden City

Rating:

5.0

Experience was great, easy pick up and drop off, great people, all very good.

Rating:

2.0

I got charged for 2 chargeable rental periods because I went 3 hours over. So, as a result, I get charged double. I also put more gas in the Uhaul truck than when I received. I feel nickel and dimed. I will seek another company for a truck rental when its time to move my stuff to the new house.

Rating:

5.0

The biggest challenge was there only one person checking people in and 10-12 people in line. Also, the computer systems were super slow, which took longer for each customer. The gentleman that was checking us in was super patient and transparent. I work for HPE so I completely understand.

Rating:

5.0

Fantastic job!

Rating:

5.0

Super professional and EASY..! THANK YOU ...!!!

Rating:

4.0

Great people at the facility. Very helpful.

Rating:

5.0

Easy and efficient drop off - just drive up and they took care of everything - effortless :)

Rating:

5.0

The personnel at this store were courteous and ready to help and very efficient in getting the equipment ready for me and I had no problems at this location and everything went smoothly!

Rating:

5.0

Only suggestion is to streamline the vehicle return process similar to how they handle at airport car rental business. Had to wait for about 10 min in line behind people that were renting equipment. Fortunately when I mentioned I was just dropping of the vehicle, the associate kindly said to leave the contract with him and he'd process shortly. Probably saved me another 30 minutes in line. So I appreciated that.

Rating:

3.0

Didn't receive my 100 deposit back

Rating:

2.0

These poor workers are required to use the computer to make decisions instead of using their own common sense. Also people sold me on the phone at one price and surprise the cost that I walked out the door with was 3O% more. How can U Haul stay in business? Treat staff and customers like crap and you expect a good business

Rating:

1.0

Again we were told to drop off on Chinden in Boise ID. We goot there...and found out we wre in the wrong location...there are two UHauls on Chinden....no one ever told us. Not happy.

Rating:

1.0

I reserved a 6‘ x 12‘ trailer for one day at the price of $39. I was charged for two days plus mileage equaling over $120. When I arrive to pick up the trailer there is nobody there to help me, I had to wait a very long time And this is the second time that they have overcharged me at this location and now I have to call again to get these charges reversed this practice of gouging your customers and hoping that they’re not gonna notice that you overcharge them especially in the economy is really sad.

Rating:

5.0

Very easy check in. No issues with this location or with the trailer.

Rating:

5.0

Louie was very friendly and helpful. He wanted to be sure we were satisfied with the hook-up and the trailer before pulling out of the yard. I have NEVER has such a helpful and friendly U-Haul service given as did Louie. We would come back to this location just for getting service from him alone! Thank you. L & E W.

Rating:

4.0

A little more clear area for returns

Rating:

5.0

Quick and easy drop off.

Rating:

4.0

There needs to be more office staff to assist when you arrive.

Rating:

5.0

Great customer service and price!

Rating:

5.0

Best pick up experience ever.

Rating:

5.0

Be more transparent. Better communication.

Rating:

5.0

Very nice/helpful guy in the yard !

Rating:

5.0

Efficient and handled the process very well.

Rating:

2.0

The gentleman that checked me out when I arrived to pick up my trailer was very unfriendly! No thank yous, no hellos, etc. based on his performance I wouldn’t revisit this location! However, the gentleman who checked me in outside was very friendly and talkative! Stark difference between the two employees!

Rating:

5.0

SHANE IS THE BEST. Love this location!

Rating:

4.0

Did not have Washer fluid .

Rating:

5.0

My experience here could not have been better. It was amazing! The staff was extremely helpful, I couldn't be happier

Rating:

5.0

Always great!!! Very helpful!!!! Never been disappointed with this location for U-Haul services!!!!

Rating:

5.0

Great staff. Fast pickup and drop off. Louie is amazing. Second time he's helped me hookup a trailer. I'd drive farther just to interact with him! He'd a huge asset for Uhaul.

Rating:

2.0

Employee who did my rental return was extremely rude and borderline disrespectful, and not knowledgeable. my reservation was also not ready at 6:30 as scheduled online.

Rating:

3.0

Was told the gas tank was full. It was only 3/4 full.

Rating:

3.0

Make sure all staff know U-Haul policy regarding towing. We were given incorrect information.

Rating:

5.0

Customer service excellence.

Rating:

4.0

Tell those Shoen cucks that they need to drop the price of the per mile used. Almost a dollar per mile? Absolutely ridiculous. Joe, you fat sack, you have billions of dollars and your holding company Amerco has a 40% stake in the company and you keep upping th cost? C'mon dude. I wonder if Leonard and Anna Mary would have supported this idea of an American dream. Maybe you should downsize your lifestyle. Try not to drop dead from coronary. I answered the prior questions. Had good service from staff for making garbage pay, a "clean" rental that has been the Epitome of U'Haul's standards since the recession, and I wouldn't recommend any location to anyone with these rates. Go to your communities rather than rent a truck from U-Haul or any of their competitors.

Rating:

3.0

When reserved equipment a week ahead of time or more, have what was reserved available i.e. appliance dolly

Rating:

5.0

This was a very smooth and painless experience for me..Thankyou

Rating:

5.0

The Staff was so helpful And friendly

Rating:

5.0

Amazing people love working with y’all

Rating:

5.0

I recommend this facility pick up and drop off was easy & great customer service.

Rating:

5.0

I interacted with three people during this transaction between booking, connecting the trailer and returning it. All of them were extremely professional and efficient. I have always been impressed with the employees at this location

Rating:

5.0

Clean facility and great staff!

Rating:

5.0

Ryan Rodgers, the General Manager, is terrific! He gave me some fantastic suggestions & worked me thru a more beneficial timeline in advance for both me and his U-Haul dealership and helped me to save over $3000.! By renting the largest 26’ truck thru his location in March (instead of June m, as I was planning) as a LOCAL One-Way rental and paying for an extra 5 days and 1,800 miles in advance, he saved me a ton of cash over renting a One-Way out of State and driving the truck to Idaho. Instead of spending almost $6,300., his advice & guidance saved me over $3K, costing me about $2,300. and I gladly spent another $300 buying moving supplies. He got me moving during his slower off-season, which helped his dealership move equipment and it really helped my pocketbook. Also, he rented me a brand new 26’ Ford truck that was less than 8 months old, that had only 10,500 miles on it. WIN-WIN !!!

Rating:

5.0

Love the people and service. Thanks guys!

Rating:

3.0

Can no longer recommend U-Haul when they rent poor unsafe equipment!

Rating:

1.0

U-Haul has been my go to moving service for the past 4 years, and I have not had a bad experience. This time I was quoted $45 for 30 miles and 3 hours, I ended up driving 45 miles and 3 hours, and was charged a total of $132. I will not be renting again from U-Haul after this experience. I am in disbelief that an extra 15 miles would triple the cost of original quote.

Rating:

3.0

Quicker check in process, there were 5-6 people in front of me and there was no rush in any one working.

Rating:

5.0

Excellent customer support…

Rating:

5.0

.

Rating:

5.0

App is slow. Otherwise good experience

Rating:

5.0

Best place and folks to work with! Would recommend them every time

Rating:

5.0

Huge selection of equipment. Fast and friendly service.

Rating:

3.0

Everybody was nice enough and it was my fault for the storage late fees but they charge $15 every 2 weeks so $30 a month late fee and if your 3 months late as I was out of work and got behind, they charge on top of the $30 a $50 lien fee every month. I felt it was just excessive on the fees. They do try to work with you f you can get your belongings out within 24 hours so that’s good and everybody was nice there. I rented a Uhaul to move my storage about $15 miles total and they charge you a dollar a mile plus the gas you use. $130 for less then a day and less then 15 miles so Uhaul Has gotten outrageously expensive along w everything else in America. What happened to the $19.99 Days? Also, compared to other storage places for the same size they were $25 a month more then other places.

Rating:

2.0

Customer service. The guy who first helped made us feel like we were bothering him. The truck we rented felt like it was on its last leg and we didn’t feel safe in it. My husband drove it and wouldn’t let me or my kids be passengers in case it broke down. It was so loud inside and could hardly shift into gear or keep up with traffic. Disappointed with the experience. Will spend the money to go with a better company. Lesson learned.

Rating:

5.0

Easy pick up and drop off. Nice people.

Rating:

3.0

See above.

Rating:

4.0

My storage unit was blocked by a double car trailer that was in front of my door for 2 weeks

Rating:

5.0

No improvement needed. Every employee was excellent and professional, the facility and equipment were clean, and truck ran great. Thank you.

Rating:

2.0

The cashier had an attitude when I was trying to figure out what to get. Then she told us to go wait outside and someone would be over. After about 15 minutes and customers who came in after us getting their rentals I went back inside. She was very short with me. When I told her that no one had come out to us, she very aggressively said “why would someone come out to you”. I told her that 15 minutes she told me that, she said no one comes out for a truck rental and I said I have the 6’X12’ trailer. She replied oh that’s right, go back out there and I’ll send someone. Horrible customer service and not a friendly place to go. I won’t be going ever again and no one I know will either.

Rating:

4.0

I have always liked U-Haul and have always moved and stored with them. We only moved to a different place based on location, size, and price. Another storage place was able to offer us all three else we would have stayed there. I will say there was water in the unit on multiple occasions. However I understand that they are not sealed units and we’ve been getting a lot of moisture lately. Otherwise I was very happy with my experience.

Rating:

5.0

I don't have any complaints at all super good experience and I really needed the truck so that worked out perfect! Thank you all definitely easy again and recommend other people to do the same! Tony Allen

Rating:

5.0

They have blessed me and helped me in a time of need. Thankyou!

Rating:

5.0

They are very friendly. Work with you to get you what you need. I would send my family and friends there.

Rating:

5.0

Far better pricing and cleaner than previous places

Rating:

5.0

Staff was extremely helpful and courteous. The business can be busy at times, but you are obviously the most important customer to them to get prepared for a move.

Rating:

5.0

all well done.

Rating:

3.0

When I went to the office to ask for help getting the unit open, Imagine my surprise when employee immediately lead me out back and across the lot in the OPPOSITE direction of my unit. When I finally asked where we were going, the employee advised me the green zip tag is just pulled off and the lock is inside. That's fantastic- except I have a few questions 1) was his response conducive to my "convenient online check in"? 2) why did the EMPLOYEE have no idea where my unit was only to drag me in the completely opposite direction? 3) Why did he not help me get the "super easy zip tie" off my unit? I was the only customer in the building, he already drug me out back and my unit was literally the building immediately outside the employee back door....... I highly suggest additional training and orientation of the property for this employee.

Rating:

5.0

Great management and staff

Rating:

4.0

Units were hard to get in and out of as the buildings were too close together. Ron was extremely helpful!!!!

Rating:

5.0

Thank you to U Haul for everything. It felt safe having my posessions at your storage facility..wishing you all well.

Rating:

3.0

You quoted us a price, a large unit and said you'd hold it for us. None of that happened

Rating:

5.0

Local uhaul ensured both storage units were next to each other

Rating:

4.0

Can't beat a free month of rental, but there were issues. 1.Upon reserving the storage unit it wasn't clear how to get the free month. Received information that proved to be incorrect on this process. 2.The first fob I was given to access the facility did not work. 3.Used the online move out process, provided the required photographs showing a clean unit and the fob left. The process required the site manager to approve the move out and after 5 days it still was not approved. Called and after 20 minutes on the phone, was able to get the move out approved. Found out the fob was missing.

Rating:

3.0

there was multiple times i took people off the access list and they were still allowed and and able to change things like passcodes and get clickers. other than that it was a decent experience

Rating:

5.0

Easy to access and affordable

Rating:

3.0

My first time over all experiences was great!!

Rating:

5.0

The staff was friendly and efficient and the price was right. They were completely honest and did not jack up the price. This is your go-to place for storage if you live in the Boise area.

Rating:

5.0

Everyone is always very polite and helpful

Rating:

5.0

Excellent and friendly staff.

Rating:

5.0

Long time customer

Rating:

3.0

The facility is very well kept, but when I checked out of my unit I thought I might get a prorated exit price as I still had like 7 days til payment due.

Rating:

5.0

Even though there was some mouse issues upon move in the team here was quick to get some traps set and fix that issue.

Rating:

5.0

Only put no on the "was it secure and well lit" question because there wasn't a light in my unit. I provided my own lock and it was kept secure. I was given a full refund after having paid for the month when I moved out of the unit the 11th day of the month. Staff was very friendly and helpful. I had my stuff in there for over a year and everything was just as I left it. 10/10 customer service.

Rating:

5.0

Everyone was so nice and so helpful. If they could deal with me when I don't understand, upset, confused. They are outstanding!!!!

Rating:

5.0

Thank you for your help and assistance.

Rating:

3.0

The reason I say average is they didn't really listen to issue of me taking my name off the unit ex is in prison an we are no longer together and all the stuff was his in storage now I'm stuck with his bill and nothing in there is mine .

Rating:

5.0

The staff were helpful and friendly.

Rating:

5.0

Needed a place to store my things short term. It was conveniently located, clean and safe. Customer service was on point, Shane was the best! Highly recommend.

Rating:

5.0

Exceptional service

Rating:

5.0

Staff was very helpful and professional

Rating:

5.0

We had an issue at first with my rental having a flat tire. However through talking with the lady in Moneta and Uhaul they arranged another unit at a different location and discounted my rental price for the inconvenience of driving further. Thanks to all involved especially the lady at the Moneta VA location. She did everything she could to help me.

Rating:

5.0

The Manager and the 2 girls that work there are awesome

Rating:

3.0

Staff was friendly and good. Felt like things could have been better in the security department. All and all good experience with just a few notable negatives.

Rating:

5.0

It would be helpful if there was a light in the storage unit, but otherwise no issues.

Rating:

3.0

The owner is a big guy. Seem friendly and knowledgeable of his job. But on 2 separate occasions I spoke with him. He stinks very badly and I couldn't wait to get away from him. Someone should talk to him about his hygiene. Not sure how anyone can stand to work around him. Yuk, stinky!! :(

Rating:

5.0

For a big company, the staff was very personable and treated me like an individual, not a customer. I would use them any time I need their services.

Rating:

5.0

Great experience!

Rating:

4.0

I think that prices could be lowered a little bit I have a hard time coming up with all the rent that you guys have me pay I think that the people at the chinden store is absolutely superb and the people on the phones could be a little bit better overall it's a really nice experience

Rating:

5.0

Great customer service!!! 🙂

Rating:

5.0

Thanks Ever So Very Much Emily For Your Wonderfull Plus Business Moral Ethics Over + Beyond 👍 💯 Stars 🌟 Emily Thankyou David Gerber !!

Rating:

5.0

Everyone was very helpful. It was a great experience thanks to how well the business is run.

Rating:

5.0

Uhaul gave me a free storage unit with my moving truck rental which really helped me clear things out of my house as I was packing and sorting. And this unit was HIGE which was really helpful. The staff was friendly and just great. The facility was great with easy personal access via a gate clicker.

Rating:

5.0

Thank you.

Rating:

4.0

There was no lock as indicated

Rating:

5.0

The only issue we encountered was the narrow roadway in front of our unit. Several times while we were unloading/loading at our unit, we had to stop what we were doing to move our vehicle to let another vehicle go by. That was rather inconvenient.

Rating:

5.0

Cameron and the young lady whom I can’t remember her name were both very helpful and informative. Both times I have been to the store for rentals staff have been wonderful to work with. Thank you!!!

Rating:

2.0

No prorate when I moved out with 18 days left on monthly rental. Will not rent storage or vehicles from UHaul again.

Rating:

5.0

The staff came through for me in my desperation to find adequate storage facility and rental of moving truck. Much appreciated......

Rating:

3.0

I was told there would be a lock in the unit when I opened it, but there wasn’t. I went into the office to ask about it and they said they were out of stock. No one communicated this to me before I dropped off a load of my stuff. Meanwhile a load of my stuff was in the unit unlocked while I had to go to a store to purchase one. I’m not upset about there being no lock, I’m upset about the lack of communication and the subsequent poor customer service of the guys running the office. They kind of gave me a “it’s not my problem” attitude.

Rating:

3.0

There was no access to drive the truck around the storage building to get out. Had to back up to get out of the aisle way.

Rating:

1.0

I had moved my belongings out of there months ago and there's a few things left that my daughter was supposed to retrieve and apparently she didn't when I contacted them and they told me I had the option where I could get figure something out with them there really wasn't much left in there except through remaining part of my swimming pool the umbrella to my outside patio furniture and an air conditioning in my cup entertainment center of some sort of my daughters and I could not get it through with anybody there lady took a message for me and told me she would get back to me that day because they were supposed to auction off that day and I called three different numbers and I never got a call back and now I'm told my stuff was auctioned off for $37.50 and I do the remaining balance for I don't know how many months now talked with people twice there nobody has been done anything for me and it's the same thing when I rented a U-Haul I had nothing but issue with billing and no I would not recommend the tendonlocation to anybody

Rating:

5.0

Service is very good.

Rating:

3.0

The unit I had (745) was a very difficult unit to access by moving van or trailer and near end of contract the front of my unit was significantly blocked by additional units placed on the ground which made it unusable for me to back into so I was not able to continue using it for what I needed it for. At the time of initial rental unit there were no other units available. This unit was also quite expensive I thought comparably in the market. The staff was extremely nice and always helpful, the hours of access are great, but this is just an inconveniently placed unit for access with busy and restricted access (single lane right driveway) and limited turn around area for a vehicle with any kind of trailer or moving truck. I believe it would be helpful to make additional notes at time of rental that this unit cannot be backed into and that you will need to carry or haul items quite a distance that are moved into or out of this unit.

Rating:

1.0

First off. Doing ANYTHING at this location has been a chore and takes three times longer than it should. Every time I’m in there the employees look like they hate their job— tepid at best— and all complain that the computers take forever and are having loading issues. That was no different today. Otherwise. They lost my reservation, then didn’t have the size of truck I needed, and originally reserved, so I had to make multiple trips instead of one to achieve what I needed. Still charged me full price, of course, without a single apology for the issues that I can remember. The truck was to be returned in full, although upon checking the fuel before I left it was 7/8’s. Had to contact and remedy contract with people at the store and (I believe Dan) was great about it. Minor inconvenience, as an isolated incident and Dan did fine. Also. The location charged me a late fee, despite me being on autopay with the same card and same expiration date I set up my account with. Employee said the expiration date was wrong in the system, but again, it is the same exp. date I have had for years. As I got that resolved, they waived the fee, of course — it wasn’t an error on our end— they asked if I wanted to pay up the account. I said no, as I am clearing out the location today. Person said that is fine and goodbye. I thanked him, and then I turned to leave and was stopped by another person saying that actually I have to pay because I have been in the unit 4 days after the payment date. I told the person that if they really feel that it’s fair to charge me after loosing my rental, not having the truck I need because of that, charging me erroneously and me having to figure it out with them, to do what they think is right. Got home after spending the day moving with the small truck, and they charged me for the entire month for half a week’s stay into the period. Beyond that. I called the week prior and specifically let them know when I’d be cleaning out and was not advised of any period of time that I would have to be out by to not be reimbursed for a prorated amount for the month. I was further frustrated at the fact that, despite the maybe 10 Keys on the wall for reservations coming in, there were probably 20 trucks on the lot that were the size I needed anyway. I’m sure there’s a reason that I was told that a 15’ truck that I had reserved prior wasn’t available, maintenance, or whatever, but this certainly just struck an additional chord. Not happy with this location.

Rating:

2.0

Very difficult with trailers as have to back out due to blocked gate. Not easy and staff did not help with issue just offered more expensive units.

Rating:

1.0

I have been there over a year and for a good paying customer what I get in return is every few months my bill goes up for rent… Not appreciate to the customer at all

Rating:

2.0

I'd recommend putting more effort into customer service. I found your customers service was extremely difficult to access. I was managing this remotely and attempted to get in touch with a human being via both the on line chat and the phone (did this simultaneously). Spent 51 minutes on hold. Before the 51 minute long hold, I got to someone who said she needed to transfer me and that it would only take a minute. I'd say she set my expectations incorrectly. Thanks for the opportunity to communicate this to you.

Rating:

3.0

The information disconnect between the national and local customer service staff is pretty significant. As a result, I wasted HOURS when I should have been packing the truck trying to verify where and when my contract showed I would be I at my destination and what storage I would be using. When I moved out, I cancelled the truck I had ordered but wanted to keep the rental for moving blankets which the very pleasant lady from national told me I could do. When I arrived with trailers and trucks to load nice furniture and antiques, local told me I could not rent blankets unless I rented equipment. They said it was policy bcs so many people did not return blankets. So charge them the purchase price for the unreturned blankets when you figure their final bill. I DID return all my rented blankets with the truck but I was penalized for what others did!

Rating:

3.0

It was very expensive, way way to high of a price⁷ for such a small unit.

Rating:

5.0

The Staff is very helpful. Call ahead for scheduling and look online. Convenient location.

Rating:

2.0

Part of the contract started that I would recieve a free lock. I recieved a text message stating that the lock would be in my unit upon move-in. It was not. I tried calling the office about this. After approximately 10 minutes of letting the phone ring someone who identified themselves as Jodie answered. When told the problem she at first replied that locks were not provided. That'll when informed that I read promised a lock in my unit she said that was incorrect and I needed to come inside for one. As I was exciting the storage area to cums into the building to pick up a lock Jodie left the building and drove away leaving me no opportunity to lock my unit. I had to drive to Wal-Mart and purchase a lock. I spoke to corporate about the behavior and was promised I would recieve a call back. It's been a week and no phone call. Also, I rented a 5x10 unit and it is not 5x10 no matter how you measure it. Given the broken promise of a lock, the exceedingly poor customer service by both corporate and the local location, and the incorrect unit size I just cannot recommend U-Haul storage to anyone.

Rating:

5.0

I have used 3 uhaul facilities and street level ones are the best and easiest to use.

Rating:

5.0

These folks were super friendly and professional, and got me in and out very quickly.

Rating:

5.0

The staff went above and beyond to help me during my crazy moving weekend!

Rating:

5.0

My only problem was when we rented a truck to move out. When returning the truck we made the mistake of dropping the key in the night box before checking out on our phone, we called uhaul and the (nice) lady on the phone helped us as much as she could but yet we were charged $20.00 the next morning for not completing the process online.....and then I was told it is a way to get the customer “to help them” (uhaul).

Rating:

3.0

The instructions made it seem like I was supposed to move in and then get my gate key. Only one gate is accessible and to leave the key pad is rather far away. I couldn't find the keypad before office was open and struggled to get out, even with customer service on chat mobile. I couldn't reach anyone by phone. The site also makes it seem 24 hrs accessible but confuses by saying specific aloud hours.

Rating:

5.0

Nice guys and girls. Bob Neal Very professional as compared to John at Twin falls store. I appreciate personal care. This my 2nd free storage w 1 ways. As i have down 13. 1 ways in 10 yrs. Appreciate the free mth for each.

Rating:

4.0

The price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.

Rating:

1.0

I already sent my message or review to a email address that you guys provided for me and I haven’t got a response yet so you really don’t want me to leave a review on here.

Rating:

2.0

Had lots of issues with the U-Haul Storage fob didn't work first off had to get it replaced couldn't get into my storage because fob didn't work wasn't offered a code for the keypad got locked inside the storage units because fob didn't work gate wouldn't open no after hours number to call to get out had to wait for another customer to let me out because they shut my fob off and my passcode 10 days before my last day at the unit

Rating:

5.0

The free month storage was a much needed benefit for a person moving from out of state. Very much appreciated. The staff was very helpful when l had questions or help resolving a situation. Thank you all so much!!!!! Happy Holidays.

Rating:

5.0

Great experience...The staff was very helpful and friendly. I would recommend this facility to anyone looking to store their personal belongings. Thank you very much. Jerry 😁

Rating:

4.0

Other than a leak from the roof, everything went smoothly. You and your staff are very professional and helpful.

Rating:

4.0

If possible, you should offer a temporary ramp to make it easier to get heavy Or large objects into the unit. Mr Burnett was very kind and professional.

Rating:

5.0

Will store stuff here again when I need to again

Rating:

5.0

Sean and his staff were customer service driven, polite and knowledgeable. Our locker was clean and that was super important to us to house our goods temporarily at the facility. We also returned a unit and the transition was drive up, drive through and very smooth. Thanks, Sean! Bonnie & Dave

Rating:

5.0

The gentleman that checked me in was very nice and took care of us while we were there. It was a great experience and very professional.

Rating:

2.0

While speaking to more then 3 people I kept getting different information on my Uboxs. First 2 did not know how to look up when my payment was coming out. The third person told me that I didn't have to pay for it till I went and picked it up. 2 days later I was charged a week earlier then the u-boxes were supposed to arrive which ended in overdrafting my account. When I called to see if they could revirse I was transferred 3 times. Where no one could help. By the end they transferred me to the first person I talked to. All and all being told we can't help you.

Rating:

5.0

The process was fast, first month is free! Great customer service and experience!

Rating:

1.0

The unit was an old pull trailer which was fine for the things I have to store. However, it leaked on more than one spot. The clicker that I was given didn't work so I got stuck inside the gate. I feel that it is the employees job to ensure that the clicker is working before sending to customer out to figure it out on their own.

Rating:

5.0

Thank you for the help

Rating:

5.0

Everything is great there. Easy to get in and out. The folks who I worked with, at the counter, have been very pleasant as well.

Rating:

2.0

Inconsistent service

Rating:

4.0

Thanks

Rating:

4.0

All was well

Rating:

4.0

Good service and equipment, but waiting to get served was long. Need more employees and computers

Rating:

5.0

I had my storage unit for over 4 years and didn’t have an issue once. The few times I called, everyone was very friendly and helped.

Rating:

2.0

Very difficult to park RV. Always a cluster when trying to get through gate w/ others picking up trailers. Tight corners & damaged asphalt. Given 1 week to move our camper as they no longer offer.

Rating:

5.0

I will definitely come back when I need to put anything in storage again!

Rating:

5.0

Great people and helpful

Rating:

4.0

It was a real hassle to end the storage contract. Wait time on the phone system across all of U-Haul is horrible. U-Haul employees always look exhausted. So, thanks for a great product. Get more help

Rating:

5.0

The employees at the Chinden store were very accommodating all the while being professional helping me with my storage unit. I would highly recommend the Chinden store!

Rating:

5.0

It was easy and equipment was available. They they were extremely genuine and helpful...it's a very busy place, because they are so good. Thanks for all the help.

Rating:

5.0

Got want I wanted..friendly..helpful..thanks ..

Rating:

2.0

Communication with Uhaul is unacceptable. I cancelled a couple Uboxes because I was never told that it would be shipped to my destination a week after it's p/u from the starting point.

Rating:

5.0

Thank You.

Rating:

5.0

Never went to the facility

Rating:

5.0

Jennifer really took care of us. Highly recommend!

Rating:

1.0

Communication between each area is horrible! Communication to the customer is confusing Or nonexistent! The whole experience with U-Haul was a complete nightmare!!!!

Rating:

5.0

The manager was top notch at customer service. I walked in and there were at least 15 people in line. He was patient and friendly. I would have been very stressed but he handled it amazingly!

Rating:

5.0

I spoke with several different people while renting the unit and buying supplies for my move, on several different occasions. Each person was friendly, helpful and knowledgeable. Recommend!!

Rating:

5.0

Everyone was so helpful and made the experience a breeze. We will definitely be coming back in the future if the service continues to be so genuine and kind.

Rating:

5.0

Terrific Service

Rating:

3.0

Delivery service was excellent

Rating:

5.0

Overall, a great experience. I rented in august as I was relocating to Idaho and needed to store some items until my place became available. When it was time to check out they were very nice.

Rating:

5.0

Awesome customer service!

Rating:

5.0

Returned a truck and moved into a storage unit for some temporary storage at the Chinden (Garden City, ID) location and found the staff professional, friendly, and efficient and the unit was clean!

Rating:

5.0

I have had so much stress with moving and u haul made it very easy and very friendly, affordable to make this change in my life .very appreciated associate at uhual each time thank you. Debra Lee

Rating:

5.0

Quick service!

Rating:

1.0

Made reservation to store vehicles, called day before and was told spots no longer available because of construction. What a inconvenience they caused by renting out in the first place.

Rating:

5.0

I rented a pod from haul for a month while my garage was being insulated and sheet rocked. It fit in a small space and held a lot of stuff. Really clean, too.

Rating:

4.0

Everyone I encountered was very nice and willing to help with whatever i needed.

Rating:

5.0

I used the U-Box service, and this facility was the one to deliver the box from Iowa. They were really good to work with and spent time making sure it was positioned well in our alley. Well done!

Rating:

2.0

I could not operate the door on the ubox,it was out of line and really heavy, I had my Grandson and 5 other people over and they had difficulty.Several phone calls later before help I Box was not used

Rating:

5.0

Crystal or krystal was great

Rating:

4.0

service was good, Ryan was very helpful

Rating:

5.0

Highly recommend Krystal and this professional, friendly and accommodating staff, service & facility. Christine delivered our rented Ubox on time and picked up the box same day. These Sistas rock!!

Rating:

5.0

A+++

Rating:

2.0

Asst Mgr. was complaining to customers on how busy they were but had "stolen" my acct. from and independent dealer over a 10' truck. Quite unprofessional. The young woman who assisted me was great.

Rating:

5.0

Krystal was very responsive and helpful. Our stuff arrived on time and undamaged. Great service!

Rating:

4.0

Safe and secure.

Rating:

4.0

Employees were friendly and helpful.

Rating:

5.0

great place to store