Customer Reviews for U-Haul Moving & Storage of Grande Prairie

Rating:

2.0

My pick-up time was set for 6am, I received a confirmation call the day prior to verify that it would be ready. When I arrived to pick it up at 5:50am there was no unit assigned/ready for mobile pick-up. I was told I had to wait until the store opened. I was help back on time due to negligence on the companies part. I believe I should have recieved a slightly lower rate due to the inconvenience. If I were to have dropped it off late you would not hesitate to charge me for it. So how is it right that due to the company not being ready BUT verifying that it would be the day before. That nothing comes out of it.

Rating:

4.0

The rental was perfect. The only imporovement would be to be more precise when indicating what the fuel level actually is on the paperwork. The fuel level was 1/8 th of a tank lower on the indicator than was stated on the paperwork. Not a big deal as i filled the tank to the requested level when i returned it.

Rating:

5.0

Nothing, great customer service both inside at the counter, and outside at the hook up.

Rating:

5.0

Staff were very prompt and the drop off was very easy.

Rating:

5.0

I am deeply impressed by the professionalism, knowledge, courteousness and great customer service performed by Matthew D and Devin! I have been renting from U-Haul for years and these two exhibited a High example of customer service at its finest! It is not every day you find kindness and exemplary customer service like that with such knowledgeable professionalism! They took the time to show me how to utilize the storage unit properly, and they took the time to go over the truck with me in detail. It was an excellent experience and I will highly recommend this experience to everyone in the future with these two in particular as such great customer service Representatives! Thank you so much Matthew D and Dean! :)

Rating:

5.0

You're staff was friendly,professional and very courteous. Explained all details about my rental . Will definitely use you for future moves .

Rating:

5.0

Excellent customer service will informed and willing to help. Took excellent notes on return when I said it pulls a little to the left when breaking immediately report to have the truck checked.

Rating:

3.0

Not sure about the Charge or fee it shows on my receipt net pay today $42.16 but when I check my credit card I was charge $46.19? Doesn't make sense if your receipt and charge on my card are different? Please explain

Rating:

2.0

Reserved a 26 foot truck over a week in advance and the day before the move they texted me they only had a 20 foot truck available. This shortage of footage made the move rather difficult and overloaded our pickups! Also……this location needs to get their debit/credit card machines in proper working order!!

Rating:

5.0

Great service

Rating:

5.0

We used Speedy Hauling for helping to move our stuff into storage, these guys were awesome, would highly recommend.

Rating:

3.0

The free month promo was applied to my account, and then asked me to pay for the month during check in. This was confusing and caused me to go to the store to confirm.

Rating:

5.0

Lowest price in Grande Prairie Alberta 👍

Rating:

5.0

I’ve dealt with many uhauls and this is the best one by a mile. Corporate uhaul had delayed and messed up our ubox delivery after an across country move, so we were very stressed. The Grande Prairie uhaul staff did absolutely everything in their power to help us, between helping us schedule a local delivery using a truck and trailer, answering the ten million questions we had, and then helping us coordinate a ubox to storage unit transfer. We appreciate their help so, so much, and highly recommend this location to anyone in the area.

Rating:

5.0

I would suggest hiring more staff because your facility is quite big

Rating:

5.0

On August 8, 2025 we experienced professionalism, and had a seamless process for vehicle rental and storage from Jeriah and Matthew. We recommend Uhaul

Rating:

5.0

Everything on trailer worked, good tires handled well, and price was right

Rating:

5.0

I’m quiet satisfied so l don’t know anything else you could do at least your Employee has a good sense of humour

Rating:

3.0

My only issue , is they took $100 deposit and only returned $34 dollars . I do not know why and nobody could explain why. The truck had fuel and clean when returned . So I’m actually upset about that because moving to a new city is exspensive.

Rating:

5.0

Quick and easy, great service

Rating:

5.0

Great experience!

Rating:

3.0

Better traffic flow for returns. I pulled in with the 16’ truck and car trailer with no where to go because there was 1 person who received their rental truck sitting in the parking lot in the way of the returns area. And personal vehicle parked up ahead. The associate asked me to back up the vehicle and trailer and park it for him in a different area. I returned the rentals a day early, but the invoice I received does not reflect that. I will have to contact customer service in the morning.

Rating:

5.0

I honestly don’t know

Rating:

1.0

I was twice told I could drop off the vehicle at a particular location in Calgary only to find the contract, after I departed with the vehicle that I could not use that location, this change was made in your system, I had no visibility to this but was supposed to know that you had mislead me and changed the drop off. If I did the drop off as discussed, the vehicle would be towed and I would be charged. The allowed locations are way east in industrial zones. I was told to take a bus after drop off but there are no buses in those areas that are useful but, why would you tell me to take a bus. I spent almost one hour on the phone dealing with your changes to the agreement and to my plan and told that you did not care what I did. I have never been so mislead, seen the paper work changed without discussion or agreement, told to deal with your changes and treated with such unprofessional distain. I will do anything to avoid ever working with your company again.

Rating:

5.0

Service was great all around.

Rating:

5.0

Everything ran smoothly

Rating:

5.0

Great experience

Rating:

5.0

Very helpful customer service.

Rating:

5.0

Two young men working there at the time had a good sense of humour and seem to have a good working relationship, excellent to see

Rating:

5.0

Everything was as promised as per booking. I was very happy with the service

Rating:

4.0

Everything was great but the storage units where so close together the ones we had rented we couldn’t turn our couch sideways to get in so had to get a totally different storage unit at a different place.

Rating:

3.0

Dropped off truck at 330 same day, was called that I didn’t drop it off the next day. Was sitting in their parking lot, and keys were handed to the front desk. Not sure how they missed that. But was easy to deal with and the employees are very nice.

Rating:

4.0

Staff were excellent

Rating:

5.0

Best customer service, and very apologetic for the Two Hills dealer.

Rating:

4.0

Location was good but it would be nice to receive equipment requested not a substitute. I understand U-haul says your booking is a preference not a guarantee but still annoying

Rating:

3.0

When hooking up a trailer for the customer, make sure that it is completely and correctly installed. My trailer was hooked up by the Uhaul guy, but the nut that secures the connection from the trailer to the trailer hitch ball was left loose. Thankfully I checked it and tightened it before driving off.

Rating:

1.0

This was not our rental but it used our contacts. No one seems to have checked that the account information matched the client. We got his receipts and contracts. When we rented our unit and mentioned the compromised account we had to use 2 additional cintact numbers because our numbers are now connected to this other person. It's a mess!

Rating:

4.0

The staff were very nice and helpful.

Rating:

5.0

Overall excellent experience. Mike at Gasoline Alley was amazing 👏

Rating:

5.0

Very nice

Rating:

3.0

Before sending tow trailers out make sure they are ready to go with all working lights bc its the law i had to switch to different trailer twice bc the single lights wasn’t working

Rating:

4.0

Great way to move things

Rating:

5.0

The staff was very helpful. When my Sir Teddy Bear 🧸/Puppy decided to wander off while we were putting items in the unit the staff was kind enough to bring him back to us. He walked over to the office to go visit. He luv’s all of them. Indeed everything was great. Thks

Rating:

1.0

Poor customer service the whole way. I’m very sad I continue to use uhaul and will be investing in my own trailer for personal and future use. The in person interactions showed lack of training and knowledge. Had to pay to extend my truck rental as there was no one there to help me put the car onto my auto transport, which I have never had an issue with in the past, and I could have left a day earlier and had help set up from a family member. Incredibly poor experience and service.

Rating:

5.0

I found everything was most satisfactory. Thus, I do not have recommendations.

Rating:

5.0

Super friendly and professional.

Rating:

5.0

I moved from over 9 hours away and had a long day by the time I dropped off the truck after hours. The app and website wasn’t allowing me to do anything so I called in and got it figured out. In my rush to leave, I forgot my wallet in the truck. The next morning I called the drop off location and talked to Taylor. She was kind and courteous and found my wallet and kept it safe until I arrived to pick it up. Top level professionalism and customer service. Well done!

Rating:

5.0

Everything was great ,

Rating:

2.0

The boys at the front did not seem to be on the ball with every point of the transaction. The girls seemed to know a lot more of what steps to take. I also asked for a specific trailer that was in stock in the yard (the largest) they said the largest trailer wasn’t in stock. So I went with the next biggest trailer. After all renting paperwork was completed, they then showed me the smallest trailer (not the medium sized). While seeing the trailer, the original trailer I requested was in stock x2. So we then changed the order to the original trailer requested. Nothing wrong with pricing or the trailer, front end staff (boys) were challenging to communicate / deal with as it seemed they did not know what was going on!

Rating:

2.0

Owed $ 50.00 pick up fee from May 18th 2025 still have received it always the same answer manager is working on it

Rating:

1.0

This place needs a year of training at minimum for every employee.. it’s a freakin nightmare.

Rating:

4.0

After hours. No people. Clean and bright.

Rating:

3.0

Forced to spend $20 plus GST to buy an electrical adaptor from UHaul because the cargo trailer had some weird flat connector, not a normal round trailer plug -which is found on virtually every truck. I’ll never use it again- It should have been provided(with a deposit). FYI found out Canadian Tire sells the same adaptor for $12. The roll up door on the trailer was extremely hard to open and close and squealed like crazy- no maintenance. Not a happy customer.

Rating:

3.0

Actually having the item I reserved would be a great improvement.

Rating:

5.0

Excellent service, I have nothing to say

Rating:

5.0

Staff were very helpful, professional and courteous. Positive experience. This was the second time this week that I needed to rent a trailer and the staff were extremely helpful

Rating:

5.0

They only specialize in U-Haul’s, so their service is excellent. Those who have it as a side business don’t necessarily have the complete knowledge or the complete dedication to make sure everything works well.

Rating:

1.0

Beautiful new looking facility... But DISGUSTINGLY DIRTY!!!! Garbage EVERYWHERE in loading bays, and hallways. FLOORS are DISGUSTINGLY dirty and need sweeping, mopping and buffing. Doors didnt work. Worker PRIED them open to get in. Truck i rented was DIRTY. Making my items dirty. (Refunded me a portion of rental.) Not sure eho is manahi g hhis place, byt needs to be fired and replaced with someone who can actually run and CLEAN this place up. There were 5 People (3 men, 2 women) when i was checking out...why werent some of them cleaning instead of all listening to my business at the counter? It does not inspire confidence that my items are going to be safe. Would not reccomend this place to anyone as is currently.

Rating:

5.0

The young lady at the desk was very informative plus she helped me out to find the right storage unit I needed. Thank you 🙏