Helpful friendly employees coming and going. I received great service
Gregory MCustomer Reviews for U-Haul Moving & Storage of Grande Prairie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One of the auto haulers I had rented the tire was down to the cords. Had to get someone to come fix it. Ended up getting a hotel because we would have gotten in way too late
Mark BOne individual was argumentive and struggled to provide a direct answer.
Keenan ERented the truck for two days, was done a day early. picked it up about noon thursday, reserved a truck two months in advanced and a dolly. They had the truck for me this time but no dolly. Brought it back at like 4::30 pm on Friday.I asked if they needed anything from me, they said no, your credit card is on file, so I left. Then the next day they are waking me up calling me about dropping of the truck. I’m sleeping so put it on silent, later I read a voice message asking about the truck, they call again later, and again when I am up getting ready for work(night shift). I miss the call, but decide enough is enough and call back, it directs me to central processing or whatever, I say fuck that, they can figure it out. Central processing with uhaul is a nightmare. Last time I tried reserving a truck to move provinces they dicked me around to no end, which is another whole story. If they weren’t the only game in town I would never use uhaul. I tell people hey, if you can avoid uhaul, avoid them, if you can’t, suck it up and prepare to get dicked. If you have truck, rent a horse trailer, anything but uhaul, last resort only. If you need a uhaul to drive across provinces, lie and tell them you are doing a day rental, then just drive to where you have to go, drop off the truck to the nearest uhual and let then deal with it. they are going to dick you around regardless, might as well ensure your needs are met. long story short, I get an email and receipt for my two day rental that I used for 1 day.
Andrew EMatthew works at the Grande prairie U haul. He was awesome, very helpful.
Jamie SWe did not get reimbursed for uhaul's car hauler mistake.
CODY UAll great!
Alan SExcellent service and great company
Kelum KLubricate Car Carrier Tie-down strap ratchets
Gordon RI was supposed to get my final receipt by email but I had to call back to get it.
James NThe Mileage I pick up the vehicle was different from the mileage that was used to bill. Secondly the mileage was in miles whiles billing is done in kilometres. This create confusion in the conversion. While not set to kilometres as Canada uses kilometres or bill in miles if the vehicle is set to miles
Albert OSigns in parking lot say park here, stay with vehicle, someone will come out, nobody came out,
Rob MIt was an awesome experience all around.
Taylor MThings went smooth . Great location
KEVIN BEverything was great
Thomas VParamjeet s was amazing to deal with great customer service very knowledgeable friendly and was a lot of help thanks so much. Extremely professional would recommend to anyone. Go see him at the grande prairie location.
Ahmed Ei found the gentleman who helped me was professional and thorough.
Robert BEverything was good, and reasonably priced. Would use them again.
Trevor B | Overall ExperienceStaff went above and beyond to help us when our hitch broke, great people!!!
George SArea slightly cluttered and travel paths still have lines from previus buisness so placement a little subjective but there was a person there to direct
Terry GThere was no windshield washer fluid . But other than that it was awsone customer service. Friendly, helpful.
Diann R1 of the tires was bald with threads exposed. I needed to have it replaced in Calgary. I would suggest that tire inspection be over of the duties before a trailer is released.
Jay SWas open on a holiday and welcoming. Able to adapt to our needs.
Douglas T | First ImpressionsThey were super helpful and understanding as the dates and process of the move kept changing and they worked diligently to accommodate me and the situation.
Daniel PGreat service. I was absolutely impressed with how attentive and quick the service was. Thank you
Karmen TExcellent staff!
Gary J | Overall ExperienceYou have good service
leo bWas a great experience
Scott H | Overall ExperienceRecieved the trailer full of snow and some garbage in it from the previous rental. Half way through the trip the running lights shorted out and blew the fuses on my truck for trailer power. The wiring extension on the trailer isn't weather proof and that is what caused the issue.
Nicholas CVery good service thank you.
Charles CThis places saved the day!!
Trina MThis location is not a place where things are cleaning or maintained.
Trina MGood job quys.
Charles C | First ImpressionsNo improvements necessary. Excellent staff, excellent booking system. "Top Shelf" service and products from start to finish!
Greg LThe staff at this location are super friendly and helpful!
Kelli CWill and Mathew were top notch fellas!! Very helpful sorting out some booking challenges. Very please and respectful, I would send someone to get a rental from Them anytime no hesitation
Cameron DIt was a great experience overall. Matt helped big time and was super friendly, he went above and beyond!
Alexander WI rented a truck that was not equipped with proper tires for the season and therefore got stuck in snow on a paved main road!!!. Despite buying the extra insurance I was informed that this insurance would not cover getting the truck unstuck and I would have to pay $450 for that. So once I got some help to get the truck unstuck I returned the truck without having used it for the actual move. I asked the gentlemen at the front if there is anything they can do under the circumstances or maybe give me a truck with tires that can handle the current weather and got some mumbled answer that basically said nothing we can do and we don’t change tires….. so all in all turned out to be an epic waste of time and money, thanks for nothing u haul.
Boris DGreat staff, super helpful.
JEFFREY WAwesome!! Very helpful and go the extra mile with service.
Jordan VMy most recent experience with U-Haul was amazing!! Mika as well as the other staff were very understanding and accommodating to my situation. Even with my constant changing dates and lack of communication on my end, they were the only part of a very difficult move that didn't cause me any grief. The whole team at this location was great but Mika definitely went above and beyond--thank you, MIKA!!
Amanda A1. Training upfront staff so they are quicker. Just purchasing a couple of boxes took quite some time. ff 2. Car hauler was put away wet and dirty so when staff went to help hook up, they had to hack away at it with screwdrivers to remove the sand and ice. 3. There are 2 staff that were superb...please let them know! (Mika...not sure the spelling; and Matthew) They were lighthearted, helpful and I know they'd benefit from more training on each piece of equipment so they're super confident. It'll be worth it!
Mimi VThe trailer I rented had not been washed and was full of snow. I need to add that ths rental was not booked ahead.
Gordon FSanmeet was very helpful and polite
JOHN MPersonnel were only unhelpful as i completed my return using the app and did not require any help!
Nathan DI asked the gm for a breakdown of the pricing and why my bill was different than what we spoke about initially. She said the charges are correct and handed the phone back to her staff member. She was very unprofessional and wasnt even willing to discuss the matter.
Daniel DI tried the U-Haul location over by the keg and it cost me 360$ to do a shorter move and the one I got at this location at the old Canadian tire 75$ for a similar move. The Canadian Tire location had a better selection and support products to assist in all moving needs and took a 100$ cash deposit without any need for a credit check. The manager was there too. She is super hot like yeah! Hot! A friendly go getter too. Her helper was a really nice guy too, not nearly a hot as her. But still cute 🤏 he turned down my marriage proposal regardless of it being his last day to work in Canada. I tried. Just real good people over there following the rules. Definitely a sexier looking group of people than the curmudgeons over by the Keg with there being a little extra full back policy. The one at the old Canadian Tire said bring just enough. Right! That’s a huge contrast from the cranky old fogys at the Keg one. Better looking! Better attitudes and Better policies and it was 1/4 the price at the old Canadian Tire UHaul compared to The Keg UHaul. A lot cleaner too. No rickety stairs either.
Trevor MEverything was well organized & this team was extremely focused on customer service.
Royden CYou need to improve the online self service. It wouldn’t work and I was sent 110 kms to another location that was open which cost me a lot of money. In Northern Alberta vehicles need to have winter tires. I was stuck on the ice four times! Zero stars.
Rochelle KI Love the staff members so kind and friendly
Linda B | First ImpressionsImprove the software you use. The computers that the service reps were using held up the process and caused a lineup. The representatives were excellent and patient and went above what was called of them
Yvan BMika was excellent
Kerry CDi have an issue with the trailer we rented. It was not there so they line up with another trailer which was all good. The one thing is they did not change the unit number on my invoice. Turn out to be fine. .
Curtis RIf ever we never had a vehicle to move all of our belongings, we always went with u.Hall, and as always had no problems.
Ian H | First ImpressionsAll good
. AU-Haul is a great company. Problems with staff sending me to go take pictures of the unit then taking them back to him. I don’t work for U-Haul. Had to wait while he was texting personal while his computer screen was also waiting for him.
Margaret BPin for ramp on passenger side is out of alignment so it's harder to remove. Best to have it serviced
Leonard BI believe the employee should bring the vehicle to the office , instead of people searching for it. I don’t believe you should rent equipment out with big dents. The two guys were great there, but U Haul shouldn’t have better standards. Took about half an hour to get the debit machine to work.
Mona MGreat people to deal with my experience was awesome thanks again
Demetrios MI had a good experience with staff working at this location. They were patient, professional, and respectful. The booking and returning went quickly and smoothly. Would recommend this place.
Li XThe staff made the process so easy and they were so helpful. So kind and answered every question I had and my dad was even very very impressed.
Cashtyn C | First ImpressionsRenting the unit and a truck were so easy! The man we worked with had a heavy accent and spoke with a very soft voice. We had to ask for clarification many times. At the end, when I was using my app to take photos and list mileage, I found it frustrating that the vehicle measured in km but the app wanted imperial numbers. I will be in touch tomorrow morning to discuss this issue.
Shannon C | First Impressionsvery Friendly staff. clean Facilities
RICHARD S | First ImpressionsEsteban was awesome, we had an error and he fixed it with no issues, 5 stars for him. Will go back there again for more business.
MARTIN R | Overall ExperienceBooking and acquiring the vehicle was a quick, efficient process. Payment was easy. After our in town move, we needed to return the vehicle a day early and required additional storage for a few items. Once again the service was excellent and Adam at the storage facility was very courteous and very knowledgeable.
Judy J | First ImpressionsI am truly grateful for the assistance I had received in store. The unit I rented was clean and I really like that the storage is inside. Thank you.
OLIVER W | First ImpressionsAll good
Taegyun K | First ImpressionsStaff are friendly and respectful and give of their time to ensure the move goes smoothly
Marc T | First ImpressionsStaff were friendly on location.
Matthew P | First ImpressionsGreat experience with UHaul Grande Prairie. It would be nice if the storage facility was available 24 hours, 7 days per week.
Jeffrey B | Overall ExperienceGreat staff. Fast and easy.
David F | First ImpressionsСклад был удобным были тележки, хорошее освещение и комфортная температура, но персонал U-Haul был неухожен, груб и не интересовался клиентом.
Olena T | Overall Experiencegood place for people and service is right for people 👌
Josephine C | Overall ExperienceCustomers should have access to their storage unit 24/7
Hollis I | First ImpressionsBest customer service by far . 10 stars*************
Gary J | First ImpressionsI decided to use the indoor storage as it was heated, which is an excellent option for the winter climate.
Mitchell K | First ImpressionsI have high standards, and in a world where businesses try to charge top dollar for minimal effort, it is truly refreshing to see a facility like this one, that is clean, organized, and professional, for a fair price. You can tell that much forethought went into the design of this indoor, heated storage facility, and it caters beautifully to the needs of its target customers. I absolutely love this place, and I would certainly recommend it to anyone.
ANDREW Z | Online Move InStaff are accommodating
Emily C | Overall ExperienceThank you
Tim H | First ImpressionsAmazing and knowledgeable staff. Excellent service overall.
Roderick A | Overall ExperienceStaff members and manager were incredibly helpful throughout the entire process. Very knowledgeable and assisted every step of the way. I would gladly use any service again and recommend it to others.
Anna L | Overall ExperienceExcellent to deal with, affordable, great customer service.
clayton t | Overall ExperienceI stopped in just as U Haul was opening in April I left my cc number and requested a space close to the front doors this didn’t happen. The space I had to rent was a long walk and way from the front entrance. I stopped into Uhaul a couple of days before move in on June 1 to pick my spot I was told to do this by staff when I arrived to check in on June 1 the spot I had reserved and picked out was rented by someone else. The staff member told me I couldn’t speak to any managers no management on site. Next up before I checked in my cc was charged for someone else’s rental this charge was reversed. Next mistake I was double charged in July for my space to get this rectified it took multiple stops at the location. It has now been fixed. Next thing I was denied one month free rental it is advertised that if you rent a space and use a truck you get one month free rental. I didn’t receive this because my rental started in June I rented the truck in July. Nice concept by I wouldn’t be able to recommend this business just too many mistakes.
Ronald P | First ImpressionsThe staff was amazing and extremely helpful. I've always made U-Haul my first choice for moving and trailer rentals.....Now they will be my ONLY choice CONGRATS GRANDE PRAIRIE STAFF......KEEP UP THE EXCELLENT WORK!!!!!!!!
Russell L | Overall ExperienceWish I could access my unit 24 hours a day
Christina S | Overall ExperienceBeautiful facility in Grande Prairie and excellent staff!
TERRY A | Overall ExperienceI am deeply impressed by the professionalism, knowledge, courteousness and great customer service performed by Matthew D and Devin! I have been renting from U-Haul for years and these two exhibited a High example of customer service at its finest! It is not every day you find kindness and exemplary customer service like that with such knowledgeable professionalism! They took the time to show me how to utilize the storage unit properly, and they took the time to go over the truck with me in detail. It was an excellent experience and I will highly recommend this experience to everyone in the future with these two in particular as such great customer service Representatives! Thank you so much Matthew D and Dean! :)
Vannessa M | First ImpressionsGreat service
Terrance T | First ImpressionsWe used Speedy Hauling for helping to move our stuff into storage, these guys were awesome, would highly recommend.
Robert T | First ImpressionsThe free month promo was applied to my account, and then asked me to pay for the month during check in. This was confusing and caused me to go to the store to confirm.
Jeremy H | Online Move InLowest price in Grande Prairie Alberta 👍
John L | First ImpressionsI’ve dealt with many uhauls and this is the best one by a mile. Corporate uhaul had delayed and messed up our ubox delivery after an across country move, so we were very stressed. The Grande Prairie uhaul staff did absolutely everything in their power to help us, between helping us schedule a local delivery using a truck and trailer, answering the ten million questions we had, and then helping us coordinate a ubox to storage unit transfer. We appreciate their help so, so much, and highly recommend this location to anyone in the area.
Douglas J | First ImpressionsOn August 8, 2025 we experienced professionalism, and had a seamless process for vehicle rental and storage from Jeriah and Matthew. We recommend Uhaul
Abdel T | First ImpressionsEverything was great but the storage units where so close together the ones we had rented we couldn’t turn our couch sideways to get in so had to get a totally different storage unit at a different place.
William M | Overall ExperienceThe staff was very helpful. When my Sir Teddy Bear 🧸/Puppy decided to wander off while we were putting items in the unit the staff was kind enough to bring him back to us. He walked over to the office to go visit. He luv’s all of them. Indeed everything was great. Thks
GAYLE A | Overall ExperienceBeautiful new looking facility... But DISGUSTINGLY DIRTY!!!! Garbage EVERYWHERE in loading bays, and hallways. FLOORS are DISGUSTINGLY dirty and need sweeping, mopping and buffing. Doors didnt work. Worker PRIED them open to get in. Truck i rented was DIRTY. Making my items dirty. (Refunded me a portion of rental.) Not sure eho is manahi g hhis place, byt needs to be fired and replaced with someone who can actually run and CLEAN this place up. There were 5 People (3 men, 2 women) when i was checking out...why werent some of them cleaning instead of all listening to my business at the counter? It does not inspire confidence that my items are going to be safe. Would not reccomend this place to anyone as is currently.
Lisa D | First ImpressionsThe young lady at the desk was very informative plus she helped me out to find the right storage unit I needed. Thank you 🙏
GAYLE A | First ImpressionsExcellent all around experience. Staff are great.
Gord I | First Impressions